Customer did not leave a comment.EDWARD C.
Customer Reviews for U-Haul Moving & Storage of West Athens
Athens, GA 30606
(Us Hwy 78)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was quite old and very challenging to drive. Front linkages we're worn and vehicle wandered all over the road. It's about time retire this one. Also, items that I preordered were unavailable when I arrived for pickup. No furniture dollys or utility hand trucks were available. The attendant said that the system will let you reserve items that are unavailable. This is a problem since some items could be essential and the rental location decision was based on the availability of the needed items.Michael B.
Checking the truck back in was a pain. Very difficult to do in the dark, having to take all those pictures. Also don't know how I would have been able to check truck back in if I did not have a cell phone. Think it is very presumptuous of Uhaul to assume that everyone has a cell phone.Michelle F.
Friendly and prompt in helping us pick up our truck. Exactly what we requested and ready to go!David P.
General Manager Michael was excellent and accommodating when I needed to move my reservations to his store. He went above and beyond when assisting me. Thank you!Paula W.
Customer did not leave a comment.Kevin B.
The truck was clean, but I had issues starting it when it was cold. It also ran very rough. I'm not a mechanic, but I think this particular truck needs a tuneup.DEREK C.
Customer did not leave a comment.Phillip U.
Customer did not leave a comment.Shamari M.
Customer did not leave a comment.Jim G.
Excellent serviceRobert W.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.GeraldB S.
Customer did not leave a comment.Kela I.
Provide beverages, cold water, hot coffee while waiting to be assistedBrenda C.
Customer did not leave a comment.Mario C.
Give the guy who helped me a raise. I think he was the manager. He did a great job. Thank you!Billy K.
Professional, courteous and friendly. Easy drop-off.James A.
TRASH experience. First they couldn't accept cash, but the debit card minimum is $100 non refundable. Then after getting my credit card, the truck was stuck behind another vehicle, inaccessible. They said I traveled 56 miles but that is impossible. The new apartment was only 13 mile round trip. Incompetent employees.Isabella D.
Mr Smith went above and beyond for my trailer rental. a smooth process and a great trailer.Thomas D.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.misty R.
Customer did not leave a comment.Tyler W.
Customer did not leave a comment.Julia O.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Eric P.
Excellent serviceSamy M.
I love this location!!!Ronna W.
Customer did not leave a comment.Janet L.
The man I picked the truck up from was extremely friendly and helpful. The truck was clean and ran great. Will Definitely use the store again next time I move.Shelley T.
Customer did not leave a comment.Janet L.
Customer did not leave a comment.Brian B.
Michael, Harrison, and Melissa all were competent, caring, friendly, and willing to work with me all through out the process. Many thanks!Alan K. | Overall Experience
Always have had very good experiences at this U-Haul location.Ann M.
The front desk specialist was very professional and friendlywes M.
Customer did not leave a comment.Sharon S.
Michael was excellent to work with, please send a big thank you to him for meSteve M.
Customer did not leave a comment.Janice J. | First Impressions
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Efren A.
Had issues with low tire pressures and was unable to find anyone to put air in. Had to do it myself.Jarrett C.
Staff was great at pick-up and drop-times.Brian C.
Customer did not leave a comment.Michael M.
This is the only place I will rent a U-haul truck from in Athens, GA. They are friendly, dependable and efficient. It takes very little time to pick up or return a truck. Thank you!Allen H.
Very professional atmosphere.Barry L.
Excellent service from this Uhaul facility. I've patronized this location since the mid 1990s and will continue to do so when needed. It is the best run and maintained Uhaul facility I've ever dealt with.JOEL P. | Overall Experience
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Larry P.
Michael was patient during the rental process ,helpful and kind you don't get now â€¦ no have time to help that's for having a helpful group â€¦Virginia C.
Customer did not leave a comment.Nathan F.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Richard S.
Superb service and equipment.No need to change a thing.Ross B.
Customer did not leave a comment.Christopher C.
great customer service. I had allready reserved onlinejim H.
Store representative was rude and impatient.SHUNTIVIA C.
We received great service and help. Thanks to everyone!SALLY W. | Overall Experience
Customer did not leave a comment.Larry P.
Congested area for parking and truck movement Needs restroom vacilityTHOMAS S.
The U-Hall app is worthless. I have an account where all of my information was already submitted yet I have to do it again in the app. Not only that, it then requires a call to someone I designate to verify it's me. Stupid. If I were stealing would I give the contact info for someone who I didn't know would corroborate my identity? I still had to go inside to complete the transaction anyway, at which point the app failed and I had to start over by providing my license, info etc. over again.Robert D.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.Taylor B.
Customer did not leave a comment.Travis L.
I originally set up my contract so that I could do self check-in. When I got there, it didn't work. The wait at the counter was longer than anticipated, which is a challenge. Upon return, the "green tent" area was filled to overflowing, and it was unclear where else to leave the vehicle.LEIGH S.
Customer did not leave a comment.JAMES D.
Maybe schedule more than one person per shift so we don't have to wait 30 min for someone to come back to the store and give us the keysEmily K.
The only issue on this cargo van was a leak in the back right tire. We take care of it but it is probably a leak around the stem valve We love working with the Atlanta highway U-Haul team. Michael and Melissa are awesome to work withJohn B.
I feel that the service was amazing, from staff to truck. Just continue the amazing job you guys are doing.Angela S.
Customer did not leave a comment.Van M.
Equipment in perfect working order. Friendly, courteous, and efficient staff. Highest props!Ross B.
Customer did not leave a comment.Todd T.
Have more than one person at the counter during peak hours. There was a leak in the van we rented which wasn't apparent until after we parked and heard fizzing noise as something was leaking onto hot components. I would only recommend this location if you have time to wait to be taken care of.Gerald S.
Only one employee working meant that I had to stand in line for an hour and a half when picking up and dropping off the trailer. The trailer was out of alignment and terrible to tow.RYAN C.
Michael the GM and phone representative on Aug 13 both provided excellent customer service.Brian B.
Customer did not leave a comment.Donna A.
Customer did not leave a comment.Raleigh C.
Very friendly and professional.ANDREW C.
Overall experience was great only having to contact roadside assistance twice for temporary platesFernando T.
The manager of this location was extremely professional and provided outstanding customer serviceâ€¦ However, this very small, aging U-Haul-gas station hybrid location, is sparse at bestâ€¦ I love the manager but the location needs to be put out to pasture.Timothy B.
Customer did not leave a comment.Roy B.
Customer did not leave a comment.Jacob W.
We rented two 26' trucks and a car tow hauler for a move from Atlanta to San Antonio, TX. About 2 hours outside of Atlanta (Hwy 85). A WHEEL came off of the car tow hauler. Not a flat tire. The entire WHEEL snapped off the axel and bounced about 40' in the air. Very fortunate that the WHEEL did not hit another car, damage my car on the tow hauler, or even KILL someone traveling behind the UHaul. A very scary moment as the truck started to swerve uncontrollably, in order to be able to stop. Nobody was hurt. The Roadside assistance was not much help. We had to solve our own problem by direct contact with a local UHaul agent and traded out the tow hauler. This tow hauler should have never been on the road. Important note - we scheduled with UHaul one month prior and explained this was a cross country move and needed to make sure the equipment was ready for such a move. We never heard from anyone at UHaul about the experience - no help, no refund for the faulty equipment.Bridget B.
Always awesome!David B.
The rental company was great the truck was horrible the alignment was off so bad we literally almost wrecked several times I've driven uhauls across rhe country and in the city with same day service and NEVER had this bad of a truck!Misty B.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.James B.
Customer did not leave a comment.Kayla D.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Joseph O.
Counter help was friendly, but I had to go inside and wait in line to drop off the truck.hugh B.
You were very good.Huey L.
They were very busy. I did the mobile return so that I didn't have to wait.Stacy D.
Ensure rental is swept before issuing, but to be fair, it was the third trailer that was rented to meâ€¦.the first 2 were not operating properly.David M.
The gentleman and lady working that a.m. were extremely friendly and helpful, A+, and I'm sorry i do not know their names.Andrew G.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Timothy F.
Waited 45mins yo pick up a truck that I already had reserved. Then the ended up getting the truck to find out that it was no A/C. It was horribleStanley G.
Customer did not leave a comment.Ruba A.
Customer did not leave a comment.Taylor M.
Customer did not leave a comment.Robert D.
Really appreciate how helpful y'all were given how busy things are right now with everybody moving. Thank you so much!NICHOLAS S.
Wish I could’ve gotten a smaller unit )at 1 hours notice on a move out day in a college town); but that’s quite the ask.NOAH S. | First Impressions
Customer did not leave a comment.KIMBERLY B. | Overall Experience
William was very efficient, courteous, and helpful on a very busy Saturday morning. The other customer service agent (I did not get her name) was also very kind dealing with many customers--some of whom had not reserved a vehicle and were quite upset. They have very difficult jobs!SALLY W. | First Impressions
Everyone and everything was excellent. Management was beyond helpful.Camille B. | Overall Experience
Don't beg for a review. You don't need one, and you don't deserve one.TRAVIS T. | First Impressions
The best customer service and everything is always well kept and in great shape. It really is climate controlled as well. I have used places that claim this and barely control the temp and humidity. This place is really well controlledALEXANDRIA M. | Overall Experience
Customer did not leave a comment.BERNADETTE W. | Overall Experience
Customer did not leave a comment.Jennifer H. | Overall Experience
The ladies at this facility went over and above to help me. I apologize as I don’t remember their names but they were great, thank you!Michelle H. | Overall Experience
Customer did not leave a comment.MELISSA W. | First Impressions
Customer did not leave a comment.DEWAYNE A. | First Impressions
Staff was very ver very helpful. Went out of their way to make sure we had everything we needed.Camille B. | First Impressions
Customer did not leave a comment.Gwendolyn T. | First Impressions
No issues at all. Wish access hours were just a bit later.CANDICE E. | Overall Experience
Customer did not leave a comment.Charlie Ann C. | Overall Experience
Customer did not leave a comment.Derek S. | Overall Experience
Customer did not leave a comment.Jestina J. | Overall Experience
Customer did not leave a comment.Karon I. | First Impressions
I was welcomed and assisted by the owner I was a very friendly and informative fellow.Derek S. | First Impressions
Customer did not leave a comment.lisa W. | Overall Experience
Customer did not leave a comment.William S. | Overall Experience
The unit was small and had a large I-beam running through the middle of it limiting inside. I still had almost 3 weeks left on the rental and was told there was no credit for unused time and no further access to the unit for the remainder as I was vacating it. Personnel was unfriendly and unhelpful and I believe this was a manager I was dealing with.Terry G. | Overall Experience
your facility and your employees were the best in the business. the facility was clean and well organized. you folks should be running the main u haul business center.thomas s. | First Impressions
Customer did not leave a comment.Charlie Ann C. | First Impressions
Customer did not leave a comment.Adrienne J. | First Impressions
Customer did not leave a comment.Malynda B. | Overall Experience
Kim was great.Staci M. | Overall Experience
Customer did not leave a comment.Asif S. | Overall Experience
We reserved a 26' truck, well in advance. We were to empty a storage unit on site, move the contents to a new home, and then move the contents from a rental house to the new house. There was no 26' truck to be found. As a result, the two $65/hr movers, using a 17' truck, we're engaged for 9 hours. Instead of 6. My out of pocket was $195 extra. My U-Haul fees should be comped. If not, I will never use uhaul again.John B. | Overall Experience
No attendant in the store. Had to wait 15 min with 2 other customers before employee finally appeared. Unit was too small for size of truck, upstairs, and cut in half by a huge beam that rendered most of space unusable. 7 foot couch would not fit in supposedly 10 ft unit. No other units available at any price. It was 90 degrees at 7pm inside “climate controlled” facility. Ended up having to keep truck over night and unloading 1/2 of truck into my living room and taking off work to return the next day. Then charged for extra mileage. Would never ever use uhaul storage again and certainly would not recommend. In fact I would say avoid at all cost!Leslie S. | First Impressions
Customer did not leave a comment.NAEEMAH C. | Overall Experience
Customer did not leave a comment.David B. | First Impressions
Great facility. Too expensive.Todd F. | Overall Experience
Micheal and his staff were very professional, welcoming and helpful. This is a place that takes costumer service seriously! I highly recommend it.ALEXANDRIA M. | First Impressions
When I reserved my 10x10x10 storage unit, I was not made aware that the total SQ footage would be broken up into 2 units instead of one. I wasn't made aware of that until I arrived with a 20 ft. U-Haul truck driven from Oklahoma City to Athens, GA. It was difficult for my unloaders to get everything split up because the total sq footage was not split evenly between both units. This has also made it more difficult for me, in that I have to move things around in order to easily get to what I need. I'm not a happy camper about this. Improved communication would be beneficial to your customers. Thank you!Debra R. | First Impressions
The truck I reserved wasn’t available at the designated pickup time. I had to get another truck which was only a return to pickup location and not a one way. This added 3 more hours (drive time) to my move.milfred f. | First Impressions
Customer did not leave a comment.Steven S. | First Impressions
Customer did not leave a comment.Haley F. | First Impressions
Customer did not leave a comment.Julia L. | Overall Experience
I am very satisfied over allPATTY H. | Overall Experience
How convenient! The truck rental annd storage on the same property!Wanda O. | Overall Experience
Customer did not leave a comment.Tia W. | Overall Experience
Customer did not leave a comment.Paul D. | First Impressions
Melissa was up and beyond. She was very professional.Michelle H. | First Impressions
Customer did not leave a comment.William H. | Overall Experience
Customer did not leave a comment.William F. | Overall Experience
2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.James S. | First Impressions
Customer did not leave a comment.SONYA T. | Overall Experience
Customer did not leave a comment.Michael R. | First Impressions
Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.Alan C. | Overall Experience
Customer did not leave a comment.Joe M. | Overall Experience
Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.Jeffrey C. | Overall Experience
Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!paige j. | Overall Experience
Customer did not leave a comment.Frances B. | Overall Experience
Customer did not leave a comment.Joshua T. | Overall Experience
Kimberly was very helpful and was great at anticipating our needs.William H. | First Impressions
Customer did not leave a comment.Russell H. | First Impressions
Customer did not leave a comment.Melvin C. | Overall Experience
Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.Karen S. | First Impressions
Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.patty h. | Overall Experience
This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!Ken R. | Overall Experience
The staff was great. Place was always kept cleanJames V. | Overall Experience
Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.Andrew N. | Overall Experience
Great service!!stephen w. | Overall Experience
Thank you!Brandon H. | Overall Experience
Great service. U-Haul truck rental process was horrible.jonathan c. | First Impressions
ThanksJOSHUA E. | Overall Experience
Very pleasant courteous staffAndrew N. | First Impressions
Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.Nancy B. | Overall Experience
Friendly staff, well run organization. I would strongly recommend this site to friends and family.Tom B. | Overall Experience
Easy access, friendly staff, clean & well-run facility.Patrick F. | First Impressions
My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.DAN B. | First Impressions
Truck went good the storage was the bad partJohn B. | Overall Experience
The problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumpsChristene N. | First Impressions
Uhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!jamie h. | Overall Experience
We were treating very well. Great serviceJennifer B. | First Impressions
It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.Jim S. | Overall Experience
Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.Robert M. | Overall Experience
I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.Elizabeth P. | Overall Experience
From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.John R. | Overall Experience
Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.KATIE P. | Overall Experience
Nice staff. Very helpfulMarquesta B. | Overall Experience
made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation numberkevin s. | Reservation
Very accommodating! The associate was very helpful and friendly!Mary C. | Reservation
I will always use Uhaul .They are excellent and very helpfulJOYCE A. | Overall Experience
Employees are always helpful and friendly!!Bobby B. | Overall Experience
Water leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommendrandy t. | Overall Experience
Good experience.Brenda P. | Overall Experience
Very nice people to deal withLarry G. | Overall Experience
n/aTiffany W. | Overall Experience