Customer Reviews for U-Haul Moving & Storage of West Athens

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Athens

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David S.
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The drop off could not have been easier.

Pamela J.
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Very friendly and the checkout process was very quick.

E Rhett C.
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Customer did not leave a comment.

EDWIN P.
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FAYE T.
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Jesus C.
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Immediately upon arrival an employee arrived and assisted me professionally.

DOMINQUE B.
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Customer did not leave a comment.

Rickey B.
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Nobody at the counter when I returned the truck. It was 4:00 pm. I waited for 17 minutes. So I put my key in the drop box.

John C.
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While I signed up for a 7am contactless pick-up, the key to the truck that I reserved was not in the key box and so I had to ask an staff member for assistance. She was incredibly friendly and helpful, but it took her a little while to locate the key to the truck (obviously not her fault) and was not wearing a mask despite soaring COVID numbers in the Athens, GA area. Overall, it was a good experience with the truck being clean and ready to go when I got there even if there were hiccups in the service.

ERIC B.
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Customer did not leave a comment.

arnold N.
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Jimmy M.
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ELIZABETH H.
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Very polite, and quick service Very clean equipment.

Don G.
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Gregory G.
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Angel F.
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They didn't have the truck I reserved, so I got a smaller one. That truck was dirty. The steering wheel was sticky, and trash from the previous user was in the truck. The brakes were BAD. At one point, my tires screeched as I attempted to brake to a full stop (at a 40 mph road). The truck struggled to maintain the legal speed limit. Overall, this was the worst truck I have ever used.

Richard J.
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Customer did not leave a comment.

ERIC N.
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Keep doing a great job ladies and gentlemen!! Quick, fast and accurate service!

Ryan C.
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When we got there to pick up our truck, there was another truck parked behind it and we couldn't get out. It took 30 minutes to track down an employee who could help move the other truck so we could leave.

DEBORAH A.
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Truck was in need of front end work. Shook terribly especially on braking. Also strong smell of over heating but temp gauge remained normal. Had to turn off a/c and roll window down. Was also dirty when I picked it up. Glad I didn't need more than a couple of hours.

Debra S.
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Only thing had to clean inside windows and fill washer fluid front windows was dirty , but everything else was great

Paul N.
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MICHAEL P.
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FELICIA H.
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Frederick S.
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Your folks did a great job! Very pleased!

Michael C.
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Didn't receive a txt for confirmation and reminder of pickup like I normally do.the enclosed trailer leaked water during the rain storm and many of our things in the enclosed trailer were soaked and ruined.aweful experience.

David W.
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Clean facility and excellent service. Best u-haul rental location I have ever used

Mike F.
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Customer did not leave a comment.

JOYCE B.
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4 gallons of fuel to make a 14 mile, round-trip is ridiculous.

PAUL E.
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L S.
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Kenneth T.
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John M.
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WALTER T.
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JIm G.
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Roger S.
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L S.
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ROBERT P.
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JACK B.
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Everyone I had contact with was friendly and helpful. THANKS!!!

WILLIAM W.
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JUAN R.
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JOSEPH N.
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JOHN A.
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Cynthia W.
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LEONARD C.
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marcus P.
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Allen W.
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The woman who gave us the truck was unhelpful and curt and didn't answer questions about the truck. There was no introduction to the way things worked. When my husband commented that the tires didn't have enough tread, she said that they were fine, and if we had any issues with them on our way to California (2900 miles), we could call roadside assistance. On our trip, we had one flat tire, one bald tire that needed replacing, and a broken air conditioner. Getting Uhaul on the phone or online was very difficult, taking up to three hours to get the air conditioning appointment when we were in the desert.

SHANTEIL M.
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Customer did not leave a comment.

Don G.
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The after hours, online customer return system is either a bit difficult or not working when I tried it.

Charles F.
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Nice people

Amy K.
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The U-Haul was clean but we had to leave our belongings in it overnight and it rained. There was a leak from the top and several of my things got wet but my laptop was ruined. Also, we ended up needing an extra day. My husband was familiar with a couple of the guys that worked there so he went in and told them we needed it another day. Jared told my husband to just take it and he wouldn't charge him. Well, they did end up charging me, plus they charged me for additional fuel. I will never use U-Haul again. I won't recommend them to other people.

SCHUYLER J.
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PATRICIA W.
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Alan C.
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Quick pickup and drop off. Use them whenever I can.

Jim A.
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Paul D. | First Impressions |
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jason W.
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The two guys working there seemed a little distracted. They did jump right on getting me hooked up with a trailer, just the initial process with the paperwork seemed to be not as smooth. Overall good experience

Shaquandra E.
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The light fixture in front of the unit was broken & catching fire.

SILAS T.
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Friendly and courteous service, very efficient

JAMES J.
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Cassandra V.
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kevin G.
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JAVIER B.
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I reserved a truck and received confirmation that the location I selected had that size I wanted. When I arrived I was told that size wasn't available. It resulted in me having to make multiple trips because the truck I was given was smaller. Not only did this oversight waste my time but also cost me more money in mileage. I'm not recommending this place at all!!

ALEJANDRO M.
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JASON C.
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peter H.
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William H.
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Nothing, all was great!

MARVIN N.
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I was very impressed with the young lady who assisted me very early on a Saturday morning. She was very professional and detailed.

CHARLES N.
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Be more friendly to customer .

Andrew S.
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Sergio G.
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Sergio G.
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Justine R.
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Great 👍🏿

TERRI S.
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Very nice people and very clean and helpful I use this place every time I need something to haul with very proud of the people and this location

Paul O.
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Customer did not leave a comment.

LAUREN M.
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Michael Smith was very knowledgeable and patient with our questions, and so helpful to set up all of our equipment. We didn't have cash on hand to tip him for his great service, but he assured us it was not a problem. Super nice guy. Thanks!

john K.
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Customer did not leave a comment.

Sonya L.
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None thing Great

CHARLES H.
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JACK A.
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Michael N.
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Equipment was faulty. Not well maintained. Had to stop and wait for repairs. cost us 5 hours. Delay.

WILLIAM W.
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Steven A.
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Brent P.
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Employee was terrific

LAVERNE K.
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Thank you for being available to help me with my needs

LAKESHIA T.
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Make sure y'all put people money back on the card expeditiously we are in a pandemic folks need their money!!!

L S.
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Customer did not leave a comment.

CORNELIUS W.
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RICHARD L.
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The seat on the truck was pretty torn up, the truck itself was dirty and it ran rough. But that being said the staff who work there were helpful and courteous. I have no problem recommending that I haul store.

ERIC M.
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Really easy and fast turn in at Athens location. Very nice to do business with them.

Cullen K.
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Customer did not leave a comment.

RICHARD O.
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Charles B.
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Make sure the truck is cleaned out before letting another person taking!! Our truck was rented with tons of trash in the back along with boxes not broken down!! We had to clean it all before we could start loading our stuff🤦‍♀️

Douglas C.
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Angela S.
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CHAD V.
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Great customer service and took less than 5 minutes to return equipment.

DAVIDSON O.
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Customer did not leave a comment.

David W.
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Jason K.
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Thank you for the good service

MARGARET S.
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Melvin R.
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Drop off was easy and friendly

Michelle H. | First Impressions |
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Melissa was up and beyond. She was very professional.

William H. | Overall Experience |
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Customer did not leave a comment.

William F. | Overall Experience |
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Customer did not leave a comment.

James S. | First Impressions |
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2 of the 3 office staff were not wearing masks. Made me a little leery of being in there. If they were masked, I'd rate this place excellent. And Jade, the guy who helped me twice, wore his mask both times.

SONYA T. | Overall Experience |
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Customer did not leave a comment.

Michael R. | First Impressions |
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Customer did not leave a comment.

Alan C. | Overall Experience |
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Move out required a phone call to complete. Online move out request did not get to the facility. I was called by them about delinquent rent more than a week after submitting my move out request online. The facility was excellent, the rest my experience could not have been better.

Joe M. | Overall Experience |
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Customer did not leave a comment.

Jeffrey C. | Overall Experience |
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Access card worked for about 15 days then stopped working for the remaining length of rental. Front desk did not know how to reset card or provide a new one, and never a clear answer. Was told they would provide an access code but didn't know how to generate one. Billing was/is a mess and not even sure if I was billed correctly. Cancelled rental and was told there is no way to pro-rate billing. Not even sure this is accurate.

paige j. | Overall Experience |
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Darrell and Melissa were awesome! Great customer service! Really appreciate such kindness at such a hard time that myself and family were going through. Keep it up, guys!!!

Frances B. | Overall Experience |
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Customer did not leave a comment.

Joshua T. | Overall Experience |
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Customer did not leave a comment.

William H. | First Impressions |
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Kimberly was very helpful and was great at anticipating our needs.

Russell H. | First Impressions |
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Customer did not leave a comment.

Melvin C. | Overall Experience |
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Customer did not leave a comment.

Karen S. | First Impressions |
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Only problem we had was at 11:00pm we could not access the storage unit even though it said 24/7 access.

patty h. | Overall Experience |
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Darrell Douglas (GM) of the Store is a very kind, respectful, profesional and friendly person.

Ken R. | Overall Experience |
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This was the easiest move yet thanks to the available storage, truck, hours, and helpful staff at the Athens location!

James V. | Overall Experience |
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The staff was great. Place was always kept clean

Andrew N. | Overall Experience |
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Every encounter with members of the U-Haul your staff was pleasant and professional. Will highly recommend them.

stephen w. | Overall Experience |
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Great service!!

Brandon H. | Overall Experience |
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Thank you!

jonathan c. | First Impressions |
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Great service. U-Haul truck rental process was horrible.

JOSHUA E. | Overall Experience |
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Thanks

Andrew N. | First Impressions |
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Very pleasant courteous staff

Nancy B. | Overall Experience |
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Online booking does not guarantee the type of storage unit. Reserved climate control but was not available on-site. This was only downside. Staff very accommodating.

Tom B. | Overall Experience |
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Friendly staff, well run organization. I would strongly recommend this site to friends and family.

Patrick F. | First Impressions |
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Easy access, friendly staff, clean & well-run facility.

DAN B. | First Impressions |
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My reserved unit had been given away when I arrived on July 20, however the staff at the West Athens location assisted me.

John B. | Overall Experience |
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Truck went good the storage was the bad part

Christene N. | First Impressions |
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The problem was the sliding door to building didn’t work at all. They had to disconnect it and leave it open the entire time. Also the entrance is not smooth and the cart has to be lifted over 2 bumps

jamie h. | Overall Experience |
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Uhaul was great. Chuck was the best. We didn’t realize we were going to have to keep the truck longer and Chuck was more than willing to allow us to keep it longer. I suggest his Uhaul location!

Jennifer B. | First Impressions |
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We were treating very well. Great service

Jim S. | Overall Experience |
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It was a pleasant experience. The staff was helpful and courteous. I was disappointed that I wasn’t given a pro rated discount for my early move out.

Robert M. | Overall Experience |
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Helpful staff; clean storage; reasonable rates. I have used rental and storage on two occasions and would do so again.

Elizabeth P. | Overall Experience |
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I fell behind on rent.. The first email received was abusive and assumed I did not pay on purpose. In reality, I had experienced a traumatic event - Kidnapping. We asked to pay over time. Answered No.

John R. | Overall Experience |
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From the moment I pulled onto the lot until I unloaded my unit and left, these folks were a pleasure to deal with. Friendly, courteous, professional. I feel like I got more than I paid for.

KATIE P. | Overall Experience |
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Everything about this location is great — except I saw roaches come out from the ceiling area of neighboring starage units.

Marquesta B. | Overall Experience |
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Nice staff. Very helpful

kevin s. | Reservation |
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made several reservations for spacific dates and they made all of them for the wrong date. they gave me a storage unit and when I called to confirm I was told there was no such reservation number

Mary C. | Reservation |
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Very accommodating! The associate was very helpful and friendly!

JOYCE A. | Overall Experience |
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I will always use Uhaul .They are excellent and very helpful

Bobby B. | Overall Experience |
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Employees are always helpful and friendly!!

randy t. | Overall Experience |
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Water leak destroyed all of my belongings. I wasn’t notified. Horrible business. Would never recommend

Brenda P. | Overall Experience |
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Good experience.

Larry G. | Overall Experience |
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Very nice people to deal with

Tiffany W. | Overall Experience |
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n/a

janeigh c. | Overall Experience |
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Moved out of my unit August 16th and kept getting late bill notices. Called several times, never returned my calls. Went in only for them to tell me I’m not even in their system anymore. Waste of time

Jesus S. | Reservation |
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Great company, great facility.

Kim B. | Overall Experience |
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John the manager was great. He was very helpful every time we were there. He even offered to help us carry boxes in. Great management leads to a great business. He & his employees were all helpful.

Thijs K. | Overall Experience |
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Ubox arrived 6 day late!! two weeks later I am still making calls to have $50 per day refunded. 4 stars, this facility is only at fault by association.

Elizabeth T. | Overall Experience |
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My experience at the store was great but everytime I tried to call the store to request access to my Ubox, I spent over 15 minutes on hold and got transfered to the national service every time.

Lance S. | Overall Experience |
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Would be great to be able to call and be able to talk to some at local facility

Shea L. | Overall Experience |
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Constant problems with payment....I paid 6 months at a time and payments were never credited correctly to my account. Numerous calls to corporate, visits in person but problem kept happening.

Adam F. | Overall Experience |
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This was my first u-box rental. I know you don't always hear the good feedback, but the staff here was exceptionally accommodating and helpful. I wouldn't hesitate to rent here again.

Denis D. | Overall Experience |
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Great to deal with

Robert M. | Overall Experience |
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Rented storage and a trailer for long distance move. Great experience in both cases.

No reviews have been submitted for this location.

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