Customer Reviews for U-Haul Moving & Storage of West Chandler

5839 reviews

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Owner helped me after hours. Thank you. I will come back.

MARTY M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan I. 
Rating:
5.0

The customer service at this U-Haul facility is always friendly, helpful, and knowledgeable. We continue coming back to this facility even though it is not the closest to us.

VIRGINIA S. 
Rating:
5.0

Things could not have gone better as the general manager Loretta could not have been more professional or helpful. My best Uhaul experience yet!!!!!!!!

MACE W. 
Rating:
5.0

In this location, it was clear and easy to know where I was supposed to go to have the trailer detached. I was out of there in a jiffy.

Kent L. 
Rating:
5.0

Customer did not leave a comment.

IYONA H. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Check-out and return were quick and easy!

LARRY S. 
Rating:
2.0

Customer did not leave a comment.

JORGE M. 
Rating:
4.0

The propane fill up station is right next to the equipment return lane. When I dropped off the cargo van I rented, there was customer parked in the equipment drop off lane waiting by the propane tank. When the U haul employee came out, he didn't acknowledge that I was waiting to drop off the equipment and didn't instruct the propane customer to not park in the drop off lane. It was a little frustrating since all I needed was for someone to take the key and acknowledge that I was returning the equipment. Instead, I waited 10 minutes while the guy got his propane tanked filled.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
3.0

Customer did not leave a comment.

SUBHASHIS B. 
Rating:
5.0

Keep up the good work

TEREZ N. 
Rating:
5.0

Staff is always very friendly and helpful. Couldn't ask more of them..

DANIEL N. 
Rating:
5.0

Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!

RONALD B.  |  First Impressions 
Rating:
5.0

The wiring on the trailer was inoperable, however, Loretta fixed it on the spot! She was able to train another employee as well as teach me how to rewire! It pushed back my moving plans by an hour but Loretta made it bearable!

Bonnie G. 
Rating:
5.0

Great service from start to finish. Had to keep the rental for an extra day and the GM called me and provided her personal cell # to call if we had any issues. The guy who we turned the truck in to, was super nice and made it a breeze to return the truck. Thanks again for a great experience!!

Todd D. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

MARY V. 
Rating:
4.0

Customer did not leave a comment.

gab Y. 
Rating:
5.0

Nothing. Pick-up and return of vehicle were quick and efficient.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Becky H.  |  First Impressions 
Rating:
5.0

The man and woman working 4-23-21 in the morning are GREAT! They were so friendly, helpful and funny. Please, for the Love of God, pay them more! <3

GAYE S. 
Rating:
5.0

Excellent customer service!

STEPHEN Y. 
Rating:
5.0

A great place and great staff. I been their for over 10 years sad to go.

ROBERT T.  |  Overall Experience 
Rating:
5.0

The young lady that waited on me was very efficient and cute !!

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

DEBRAJ D. 
Rating:
5.0

Excellent service!!

ERIC BRUCE S. 
Rating:
5.0

The lady behind the counter, sorry but I do not remember her name, was extremely helpful and professional. Only negative was the app assigned me a truck located a long ways from the office and out of sight. I could not locate it but like I said the staff was extremely helpful.

Edwin P. 
Rating:
4.0

Only minor problem was hand holds on your boxes tend to tear . Should do some research to reinforce them. Thanks

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Anna was great

GEORGE W. 
Rating:
3.0

Employees were unprofessional and foul-mouthed. This place has gone downhill since the last time we rented from here a few years ago.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

The check out and return process was so smooth and easy. The customer service was excellent. Everyone was so friendly and helpful. They made my first rental experience with Uhaul easy. Will definitely recommend.

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

LEE G. 
Rating:
5.0

Customer did not leave a comment.

DUANE P. 
Rating:
4.0

Customer did not leave a comment.

ERNEST A M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA V. 
Rating:
5.0

Customer did not leave a comment.

KHALID S. 
Rating:
5.0

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Virginia S.  |  First Impressions 
Rating:
5.0

None. Everything was perfect.

ANGEL M. 
Rating:
3.0

Customer did not leave a comment.

Lucas B. 
Rating:
5.0

It was quick and easy. All the staff was friendly and helpful.

ELLEN P. 
Rating:
5.0

The service was great!

Tim D. 
Rating:
1.0

I had 3 kids in the car. Pregnant tired from moving. I asked the workers to please let me throw away 1 large box with trash that was left from my long move. none of the associates would help. The lady cleaning the uhaul was rude. I was asked to pay to throw away the trash. it was 1 box from a customer who just used you guys??? I'm exhausted from moving and was now helped. I dropped the box and food got all over me. again no help I had to put the trash in my car with the kids in the back seat. that to me seems unacceptable. horrible customer care. will never use uhaul again

STEFFY S. 
Rating:
5.0

Service and customer service was great, I strongly suggest to continue this at all times and all locations!!!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE B. 
Rating:
5.0

Manager is friendly and staff is helpful, I will tell all my friends

WALTER C. 
Rating:
3.0

My storage unit was locked in the middle of my move and the city I came from didn't have any uhaul stores open on weekends so I didn't realize the storage facility was open Saturday or Sunday. so i didn't get to move everything out of my unit and will have to throw away whatever is too large to fit in my car, like my bed couch. And naturally I got charged for the weekend so i ended up paying $500 instead of 200. The extra 300 was for and supplies for the new house, that's not happeninggroceries anymore Maybe next month I will be able to buy food, toilet paper and what not. Deciding that killing myself wasn't a good idea was probably the wrong choice

ANGELO V. 
Rating:
4.0

Anthony was very polite and helpful!!

LAUREN R. 
Rating:
3.0

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Teejey U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo L. 
Rating:
5.0

Customer service is exceptional! Knowledge is super

ROMALDO T. 
Rating:
5.0

Customer did not leave a comment.

BRYANT N. 
Rating:
4.0

Only problem was it was a shortage on bigger trucks other then that I was satisfied

TENNIE R. 
Rating:
5.0

Everyone at this location was friendly making it easy and stress free.

Cheri R. 
Rating:
5.0

This is my 4th time renting from this location and each time I've been happy with the equipment, service, and price.

EDWARD H. 
Rating:
4.0

Doing a great job

DURO H. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Nothing. Awesome service.

myles M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
5.0

Excellent customer service.

JAMES B. 
Rating:
5.0

Computers are slow and printer was out of order, but the attendants make up for most of that with their friendliness and efficiency. Most particularly Anna. She has helped me at UHaul on other occasions and is always quick, friendly and knowledgeable.

DANIEL N. 
Rating:
5.0

Great staff! Professional and courteous!

THOMAS R. 
Rating:
5.0

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Marnie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

A little behind schedule but good experience overall.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE M. 
Rating:
2.0

I wish the customer service would've been better more Courteous Friendlier and helpful

OBAYDA A. 
Rating:
5.0

Just a heads up, the truck smelled like smoke. Otherwise it was a great experience.

Amanda S. 
Rating:
5.0

You guys did great! Just keep up the good work and friendly attitude 👍

WALTER C. 
Rating:
5.0

Customer did not leave a comment.

GIAM A. 
Rating:
3.0

Very slow check in process

Steven D. 
Rating:
5.0

Great employees throughout.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

LORETTA W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B.  |  Overall Experience 
Rating:
5.0

The staff at the West Chandler location was really great but that was where the great experience ended. After that, it was nothing short of a frustrating, disappointing and unprofessional process. Better communication and training for the call center customer service staff, beyond standard answers, when a U-Box is late on a guaranteed delivery date. Everyone was nice but each person had a different answer and I made more calls and sent more emails for information than I should have. In the end, I tracked the U-Box through the shippers website myself...and knew it had finally arrived at the final destination before I received the confirmation email from U-Haul. Not sure that I would ever use this service again, it was that bad. The whole process should be re-evaluated and fixed.

Maureen M. 
Rating:
5.0

Great

David H. 
Rating:
5.0

Customer did not leave a comment.

TXONG H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

Charles P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
2.0

The check in staff is more interested in having conversations with each other than the customers. Basic customer service dictates that you acknowledge the customer first rather then making them wait for an employee's personal conversation to end. Vehicle return staff were more interested in their personal phones than the customer who needed direction, which caused wasted time and effort on our part to move the vehicle. When asked about this, the employee was disrespectful and dismissive.

HALEY C. 
Rating:
5.0

Awesome great staff

LEEVON M. 
Rating:
5.0

Customer did not leave a comment.

LORETTA W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Morgan H.  |  First Impressions 
Rating:
5.0

The ladies at the front were great. Wonderful costumer service.

DOROTHY S. 
Rating:
5.0

N/A

MONIQUE SANETTA T. 
Rating:
5.0

Manager was great.

FREDERICK A. 
Rating:
5.0

Friendly and helpful

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Devin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Qinzi L.  |  Overall Experience 
Rating:
5.0

I was highly impressed. Thank you for the professionalism.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS G. 
Rating:
5.0

My family has used this facility for years, and have never had a bad experience!

JOSEPH J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEN D. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
3.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

emma D. 
Rating:
5.0

Customer did not leave a comment.

ELVIA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gilbert C. 
Rating:
5.0

Keep up the good work ! The team at this location is always fast, efficient and awesome. Periodically I use them for trailer rental and everything has always gone smoothly.

Peter K. 
Rating:
5.0

Very helpful manager.

Carolyn B.  |  First Impressions 
Rating:
3.0

Overly priced storage units. Had to pay for climate control which we didn’t ask for. Had to pay extra for that.

Orlando S.  |  Overall Experience 
Rating:
5.0

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Jeanette C.  |  First Impressions 
Rating:
2.0

The workers didnt want to wear masks but put them on as we walked into the store, and when the truck was returned, they came out to accept it without a mask and was having to interact with us without it

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Douglas V.  |  Overall Experience 
Rating:
5.0

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall S.  |  Overall Experience 
Rating:
5.0

Thank you

Jacqueline J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!

CHARLESETTA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron M.  |  Overall Experience 
Rating:
1.0

Bait and switch with truck drop off charges. Charged for fuel I didn’t use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

RYAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V.  |  First Impressions 
Rating:
5.0

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

LORETTA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

caprice h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall S.  |  First Impressions 
Rating:
3.0

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Donna D.  |  First Impressions 
Rating:
5.0

I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!

Diana A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
2.0

It’s really sad after answering “yes” to several questions about the facility and staff, and to rate this location with two stars. Why? It’s this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they’ll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn’t pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who’s a co-sign to a rental agreement. It’s someone who’s to be notified if something should happen to me... injury, or death. Really?! You’ve sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I’m a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.

Christopher A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorrie P.  |  Overall Experience 
Rating:
5.0

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

LISA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joannie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Odis W.  |  Overall Experience 
Rating:
5.0

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Connie N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSEPH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil s.  |  Overall Experience 
Rating:
4.0

Not allowing new move ins more than just the business hours access would be nice.

Malisa J.  |  First Impressions 
Rating:
5.0

The best part of my moving experience was arriving here and receiving great customer service. What’s more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANDRIANA T.  |  Overall Experience 
Rating:
5.0

Excellent staff, helpful in every way.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Senga k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Eric was very nice and when Tamika was there she was very nice also.

Gina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol T.  |  Overall Experience 
Rating:
5.0

Great customer service in the office at this location!

Kori B.  |  Online Move In 
Rating:
4.0

Have had 2 units there since 2018.

Jemy A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN L.  |  Overall Experience 
Rating:
4.0

The first part of our using your facility I thought the area of our room was not quite cool enough

ormal s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  First Impressions 
Rating:
3.0

This place needs improvement with knowledge of their work ethics and a little more helpful.

Esther L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C.  |  First Impressions 
Rating:
5.0

Fantastic customer service.

PRESCILLA G.  |  First Impressions 
Rating:
5.0

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Mia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy O.  |  Overall Experience 
Rating:
5.0

Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!

deborah c.  |  Overall Experience 
Rating:
5.0

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Barbara M.  |  First Impressions 
Rating:
4.0

Service was great and I appreciated the “heads up” when it came time to pay the rent.

Eunice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODI D.  |  Overall Experience 
Rating:
5.0

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Everest W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

falencia t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette S.  |  Overall Experience 
Rating:
5.0

Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!

Jayci T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scot m.  |  Overall Experience 
Rating:
5.0

Great friendly staff. Manager is awesome.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo C.  |  Overall Experience 
Rating:
5.0

great

Ignacio M.  |  Overall Experience 
Rating:
5.0

Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.

Noel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mina N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  First Impressions 
Rating:
5.0

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Ronald R.  |  First Impressions 
Rating:
5.0

We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.

jeanne t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tracy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

optima t.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brock W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi B.  |  First Impressions 
Rating:
5.0

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Amber C.  |  First Impressions 
Rating:
5.0

Thank you.

Joe C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ignacio M.  |  First Impressions 
Rating:
5.0

Man that helped me was polite, friendly and made sure he explained everything.

Tesha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosey S.  |  First Impressions 
Rating:
5.0

Staff has been excellent very helpful every time I come in.

ebonee s.  |  First Impressions 
Rating:
5.0

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

GATHON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria G.  |  First Impressions 
Rating:
5.0

The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!

Herman S.  |  First Impressions 
Rating:
1.0

They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.

Jane S.  |  First Impressions 
Rating:
5.0

Very secure

Linda M.  |  Overall Experience 
Rating:
5.0

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Julio t.  |  First Impressions 
Rating:
5.0

Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.

DEBORAH W.  |  Overall Experience 
Rating:
5.0

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

CAROL & TIM L.  |  First Impressions 
Rating:
5.0

Good location.

Karen G.  |  Overall Experience 
Rating:
5.0

Courteous service thank you

Mechelle S.  |  First Impressions 
Rating:
5.0

These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Thank you.

Robert D.  |  First Impressions 
Rating:
5.0

It was a wonderful experience!

LINDA H.  |  Overall Experience 
Rating:
1.0

My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.

NEIL W.  |  Overall Experience 
Rating:
4.0

Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their st

TIM D.  |  Overall Experience 
Rating:
5.0

The Manager was extremely pleasant and helpful

tim b.  |  Overall Experience 
Rating:
5.0

N/A

Marcus L.  |  Overall Experience 
Rating:
5.0

Nice people

Donald P.  |  First Impressions 
Rating:
5.0

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Elizabeth D.  |  First Impressions 
Rating:
3.0

Was put on hold for a long time could not get through the 1-800 numbers

gary e.  |  First Impressions 
Rating:
5.0

Jade was wonderful to work with. Storage area was so clean.

Richella T.  |  First Impressions 
Rating:
5.0

I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

GinaMarie N.  |  First Impressions 
Rating:
5.0

I love UHaul. I have used UHaul whenever I move.

Paul V.  |  Overall Experience 
Rating:
4.0

Exceptional customer service! Pricing is very reasonable!

Tyree G.  |  First Impressions 
Rating:
5.0

I love UHaul.

Paul V.  |  Overall Experience 
Rating:
3.0

My storage unit was broken into, so I only had used the facility for less than a month.

Jennifer P.  |  Overall Experience 
Rating:
4.0

Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

robyn d.  |  Overall Experience 
Rating:
5.0

Eric and Isaiah were awesome to work with they were very helpful

Volkmar L.  |  Overall Experience 
Rating:
5.0

The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Paul V.  |  First Impressions 
Rating:
5.0

Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

Greg V.  |  Overall Experience 
Rating:
5.0

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Christina B.  |  First Impressions 
Rating:
3.0

This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

Mike S.  |  Overall Experience 
Rating:
5.0

Would recommend u to my friends staff went above and beyond to help and are very friendly.

JOHAN S.  |  Overall Experience 
Rating:
5.0

Very helpful staff members in and out of the office. The facility is very clean.

Eugene E.  |  Overall Experience 
Rating:
5.0

Thank you!

TAMMY J.  |  Overall Experience 
Rating:
5.0

There was never a problem there. Someone was always there when needed. Very clean.

Carole S.  |  Overall Experience 
Rating:
5.0

Clean truck

Catherine T.  |  Overall Experience 
Rating:
5.0

Nice facility, nice people.

jonathan k.  |  Overall Experience 
Rating:
5.0

I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.

TIM W.  |  Overall Experience 
Rating:
5.0

Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.

Elizabeth C.  |  Overall Experience 
Rating:
3.0

Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrs

ANNETTE S.  |  Overall Experience 
Rating:
5.0

I have used

Margeret R.  |  Overall Experience 
Rating:
5.0

Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.

MIKE F.  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and helpful. Was a very smooth and quick check in.

yvette r.  |  First Impressions 
Rating:
4.0

Need temporary storage for a few months. Worked out perfect, accessibility and no contract.

Mark O.  |  Overall Experience 
Rating:
3.0

The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.

cheryl b.  |  Overall Experience 
Rating:
5.0

Destiny is great!

JOEL H.  |  First Impressions 
Rating:
5.0

I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.

MARY J.  |  Overall Experience 
Rating:
1.0

Staff was rude. God forbid, when moving out there isn’t some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 there

CARSON W.  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service representative at the location. He was very helpful and friendly

beatriz a.  |  Overall Experience 
Rating:
5.0

Thank you for years of great service while we had our stuff stored there. Y’all are the best!

FREDRICK E.  |  Overall Experience 
Rating:
5.0

Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!

cheryl b.  |  First Impressions 
Rating:
5.0

Always we are treated so well here! Great staff ... friendly and helpful!! Thank you

TODD B.  |  Reservation 
Rating:
5.0

My experience was very quick, knowledgeable, and friendly.

teresa a.  |  Overall Experience 
Rating:
4.0

The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.

Mike S.  |  Reservation 
Rating:
5.0

Great experience.

William A B.  |  Reservation 
Rating:
5.0

Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.

nery a.  |  Overall Experience 
Rating:
5.0

they were excellent and very helpful

ted p.  |  Overall Experience 
Rating:
5.0

Would highly recommend this place to many for their needs and services

Anthony B.  |  Overall Experience 
Rating:
5.0

They always have a truck available

Tesha G.  |  Reservation 
Rating:
5.0

Very helpful in what I was looking for.. very professional . Well put together team.

ray h.  |  Overall Experience 
Rating:
5.0

We had multiple units for 10 years and also over the years rented trucks all good experience.

COURTNEY S.  |  Overall Experience 
Rating:
4.0

A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.

Brian J.  |  Overall Experience 
Rating:
5.0

Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.

Troy S.  |  Overall Experience 
Rating:
2.0

2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.

Vanessa L.  |  Reservation 
Rating:
4.0

Thank you

KAREN C.  |  Overall Experience 
Rating:
5.0

Thanks for your excellent customer service!

Michael M.  |  Overall Experience 
Rating:
3.0

Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one made

yvette s.  |  Overall Experience 
Rating:
5.0

Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....

Jacqueline J.  |  Overall Experience 
Rating:
3.0

Some staff had a stale attitude while few were kind and caring

diamond b.  |  Overall Experience 
Rating:
5.0

Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.

Debbie P.  |  Overall Experience 
Rating:
5.0

We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!

EDWARD M.  |  Overall Experience 
Rating:
3.0

Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Treated great from the moment i arrived

Richard C.  |  Overall Experience 
Rating:
1.0

Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.

Richard T.  |  Overall Experience 
Rating:
5.0

I'm very grateful for the service. thank you

salvador m.  |  Overall Experience 
No reviews have been submitted for this location.

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