Customer Reviews for U-Haul Moving & Storage of West Chandler

Rating:

5.0

Service was friendly and quick. In and out fast and both pick up and return. Very please experience.

Rating:

4.0

Not chatty, but were busy. Was able to hand off equipment quickly and received my email confirmation shortly after

Rating:

1.0

Very frustrating experience. When I was in the store picking up this trailer, I asked why the total was so high. The gentleman told me it was taxes. I was in a rush and had to make my pickup, however when I got home I noticed the contract now included $16 safe tow. I explicitly declined this when making the reservation online. I got home and called U-HAUL. After waiting on hold for 8 minutes, the representative said that he had to transfer me to customer service. Before I could say anything I was prompted with a 40 to 50 minute hold time! Absolutely ridiculous so I hung up and am sending this email! Please remove this fee from the reservation as I did not elect to include insurance, and make sure your staff are trained to not add this on automatically. I will also be leaving a negative review for this location as I 100% believe it was done intentionally based on the way he responded regarding the tax question.

Rating:

1.0

Employee caused damage to my truck bed cover by placing the hitch I just bought at UHaul on my brand new Backflip aluminum truck bed cover. He carelessly is trying to remove the plastic liner on the hitch with his personal keys as he is flipping the hitch on my bed cover. To make things worse I make him aware and he has the nerve to just walk away pissed off!!! To make things worse, he fails to install retainer clip on my new hitch I purchased at this location. This employee is a huge liability not only to Haul, but to the public attaching trailers to vehicles carelessly. I have yet to have a follow up since Friday.

Rating:

3.0

I was charged $14 for the SafeMove service even though I did not opt in when I registered online.

Rating:

5.0

Customer service was immaculate will continue to be a loyal customer to this location. 10/10 recommend !

Rating:

5.0

The crew was very helpful and friendly. Even when busy, they all worked together to provide excellent service. I will continue to come to this location and cannot recommend it enough.

Rating:

2.0

When checking the fuel he put it at 5/8 full. When I got in the truck it was between 1/2 and 5/8. When I returned it it was at the same indicator between 1/2 and 5/8. So he proceeded to tell me I need to bring it back the same as it was when I left. I drove 21 miles and put 2 gallons in it. I asked him how many mpg's it got and he didn't know. So I told him that would be averaging 10 mpg and asked him if he wanted me to go get more fuel, he said NO. Then I got my bill today and they charged for 2 more gallons of gas. That means the little 10 foot truck only gets 5 mpg and 10 of those miles there was nothing in the truck. I had the 26 footer get 5 mpg. So you tell me where the gauge was and how much fuel so I have used for 21 miles. He asked me if I took a picture of the gauge which I didn't. IF there's a next time, pictures will be taken. I just rented the 15 or 16 footer 10 days ago for the same trip and it took 2 gallons to fill it back. So we have a problem. $9.00 too much

Rating:

4.0

the gas gauge is questionable issue. Tank 3/8 full not half yet not reimbursed for over filling past 1/2 tank. It's an issue for Weights and Measurements - Uhaul should have amore sophisticated gauge for the consumer instead of guessing at the marker.

Rating:

1.0

They couldn't find the trailer I dropped off. I was on the phone for a half hour at work listening to someone telling me that I hadn't dropped the trailer, the truck was dropped at the wrong location (despite being on my contract!!), and about another half hour digging through emails to find proof. WTF?!?!?!?!?!?!? Then never heard back from anyone!! I will NEVER use Uhaul again.

Rating:

1.0

Do not let U-haul roadside assistance put used tires on your rental! We had a problem with a tire and called U-haul road side assistance.U-haul roadside assistance service tech said the front axle could be bent and causing the front tires to wear out very fast. He replaced both front tires with used tires. The U-haul service tech pointed out that both used tires appeared to be dried out and out and possibly out of service date. The used tires didn't match the tires that were pulled off the trailer because they are a different PLY. The U-Haul service tech said "these are the tires that U-Haul gave me". I made it approximately 20 miles and one of the recently replaced tires blew out. The same U-Haul service tech was dispatched again and replaced the tire again. When I returned the trailer to U-Haul I asked for a refund. The U-Haul assistant manager said the U-Haul store manager had to complete the process. I asked the U-Haul assistant manager to take pictures of the tires on the trailer and add them to my file. The U-Haul assistant manager did not want to take the pictures because "It wouldn't do anything". I completed taking the pictures myself and filed a complaint through U-Haul phone support. U-Haul support advised me that it is company policy to "never put used tires on any of their vehicles". I had hoped to rent a reliable trailer to pick up a small car but this turned into an extra 5.5 hour nightmare.

Rating:

5.0

The staff was great here!!

Rating:

1.0

24/7 app was slow, unresponsive. Took way too much time to check out. Truck assigned via the 24/7 app was the wrong truck, had no Word Lock, no ignition key and wrong equipment. Lost over an hour of move time costing money, due to incorrect 24/7 truck info. Will not rent from U-Haul again. Truck return was a total mess. Hope the GM can fix all the contract issues.

Rating:

3.0

UHaul changed the location of our pickup the day before we were supposed to pick it up. This caused us to have to drive an extra two hours to get the trailer, which was a lot of gas down the drain with our truck.

Rating:

5.0

Staff was very helpful and nice to work with - even though we didn’t stay with the unit originally selected, we will definitely go back to this location if we need a storage space in the future.

Rating:

5.0

I don't know why we struggled with multiple vehicles and trips every time one of our kids moved. UHaul was so much easier! Thanks.

Rating:

5.0

Everything was great

Rating:

5.0

Very courteous staff. Joshua and Isaiah are great!

Rating:

5.0

Great service! Very helpful and friendly!!!

Rating:

5.0

The staff was really helpful and made sure I had what I needed. Thank you!

Rating:

5.0

Professional and efficient

Rating:

5.0

Truck not clean.

Rating:

5.0

All the employees working for you all treated me in a courteous and professional manner I read in my experience excellent because it really was thank you

Rating:

5.0

Network system was down but they did everything to get me access to my unit, very helpful and NICE.

Rating:

2.0

The computers where down and they were understaffed it was a nightmare to pick up

Rating:

1.0

When I went to pickup the truck the attendant had no idea what he was doing. He somehow managed to lock the reservation, then tried deleting it. He could not upload my ID, which I had previously done online, so he then proceeded to attempt to use my friends ID instead. It took about 30-45mins for my to finally get the truck after the manager helped out.

Rating:

5.0

I originally booked at N Arizona Ave in Chandler. On the way home a lady from uhaul called and said that location didn't have any available and tried sending me all over the East Valley to get a truck. Then we finally found one closer to me. I went to that location and made the reservation, even though they closed at 4:30 on Friday and not open on Saturday because they were an automotive repair shop. I didn't want to leave my car over night in a dark empty parking lot. I then went to the Chandler Blvd location and made reservation. Then uhaul sent me an email or text telling me to pick up the truck at the original Arizona Ave location at noon, even though the reservation was for 7 am. That's way too much nonsense from uhaul

Rating:

3.0

Correct information. I called online to see how many could sit in the cab. I was told three. That was untrue. This affected my movers having to take a second vehicle. I went to pick up the vehicle and waited my turn - leaving at 9:50am not 9:30am. I had to have my second mover get another vehicle. We returned @2:10pm - again I waited in line - only to be told that I could leave the keys and they would send me a receipt. I was charged 2 fees for the rental - I should have had the vehicle back at 1:50pm because of the wait. They charged me for 2 -4 hour periods, despite the fact that they had one person working at 2pm checking out/in. Also, I stopped and put in gasoline but was still charged a gas fee. Now I know why they tell you they will send you a receipt - so they can add charges and not discuss it with you. I would like my money back for my half hour of waiting, false information and having to get a second vehicle for my mover. Sincerely, Mrs. Goolsey - my name is Goolsby.

Rating:

5.0

The auto transport was fine for the most part but the ratchets on the front wheel slings we're difficult to operate - they need to be lubricated, and one rubber chain hook retainer was broken.

Rating:

1.0

When I came to pick up the 26 ft truck in Goodyear Az representative states that Truck ISNOT available!!!!!! Calmly showed him my reservation!!!!!! And he said “ customers also pick up trucks out of state'” !!!!!!!! Without ANY hesitation!! Unfortunately truck is located in Chandler AZ another 50 MILES from my original pick location, this the worst customer service from UHaul need to retrain that guy in Goodyear I hope this will mot happen again to any of your customers

Rating:

5.0

The attendants i dropped off the truck to deserve a raise. And Miss Deborah was so accommodating. All star team. Probably wouldn't rent from anywhere else

Rating:

3.0

At least they credited for the not received dolly but still upset they demanded gas refill charge for an incorrectly marked form. I already put in $20 within 2 miles of the Gilbert location as the engine started to hesitate. I used up that $20 and returned the truck with the same amount of gas upon receipt. Gilbert location to Recker and Warner, to Dobson and W Germann, to Chandler location.

Rating:

2.0

The people and facility were great, however 2 lost reservations makes Uhaul itself below average

Rating:

3.0

The staff were complaining that they were severely understaffed on the weekend and that it it a consistent thing that happens. Maybe you should fix that...

Rating:

5.0

Truck was terrific up and down mountains and in 110 degree weather

Rating:

3.0

Lock was left on trailer and replacement trailer was not login correctly so I had issues at turn in

Rating:

5.0

Easy drop off after hours.

Rating:

4.0

Was given a storage unit in part of the building where the A/C was not working and had to find my way back to the main office to request a new unit, which was given to me without any issues.

Rating:

1.0

Waiting for them to call me about a refund for the trailer. Aweful experience.

Rating:

5.0

They 2 guys that help me were great, keep up the hard work

Rating:

5.0

Equipment was ready when they said. Help was quick and courteous.

Rating:

1.0

Take care of the customer when you say you will. Have Integrity.

Rating:

5.0

You guys have a good set from the looks of things .

Rating:

1.0

My trailer wasn't checked in til the next day, and I was charged an extra $57. I called to get a refund and was only refunded $37, still got charged $20 for a late turn in fee. I would use any other rental place before using uhaul again, especially this location.

Rating:

4.0

I was and am very disappointed with U=Haul at Price location. I made reservations a month in advance and was told no car haulers were available when I called a week in advance and days before. I was told they would call me on Sat. June 18. No call so I had my daughter call to make new reservations. Low and behold if they did not have several available,at Chandler facility, yet never informed me of the availability. Was it because I was quoted a low rate? Very unprofessional and I was angry at the disregarding of my order. What have you to say about that? Janice Benavides

Rating:

3.0

READ the FINE PRINT...I was to have my truck in Silver Springs and had to either drive to South Lake Tahoe which I was supposed to be given 70 additional miles from the Northern NV Scheduling Center for the Uhaul Company which I didn't because my bill was 50 more than the original quote and this caused a 3 hour delay in my trip. In addition I was told I should have "READ THE FINE PRINT" because I signed authorizing I would be willing to drive even as far as Sacremento (3 hours away or pay $300+ for a larger truck) less than 24 hours before picking up my vehicle (this was by the scheduling center at 3 pm the day before I was to pick up the vehicle at 10 am the next morning). I will NEVER use uhaul again...it is worth paying the extra price for the competitors then having this last minute headache from Uhaul!

Rating:

3.0

No comments

Rating:

5.0

Have locking coupler pins available for purchase

Rating:

5.0

Pick up and drop off were both Fast , friendly and professional Great Job

Rating:

5.0

Very helpful staff

Rating:

1.0

Improve your refund policy because your company adds on fees to the final bill without letting you know

Rating:

1.0

My reservation was made in May. It was then changed twice. It ended up being at a location that is over 20 miles away round trip. The agent added safe move that I did not want. He did not inform that I would get a text to review truck condition before leaving location. People on the phones need more training. When I added an additional day, I was transferred unnecessarily, then the reservation never even got updated resulting in calls from Uhaul. I then called back and asked for a manager. I was left on hold for over an hour before ending the call. I am a call center manager and could tell the call kept being picked up and placed back on hold. Very unprofessional. The storage unit reserved in May was a mess too. The agent was very helpful, but could not locate my reservation in the system. This cost additional time in order to get everything processed. Overall, terrible experience. Moving forward, I will seek other options with uhaul being my last option. I will be seeking a new storage facility based on principal. I do not want to give your company my money when there is zero concern addressing all the issues

Rating:

5.0

The gentleman who checked me in was polite, courteous and helpful.

Rating:

1.0

Tried to over charge me and the insurance didn't cover much not that I had to use it but it should be refunded. Had to provide proof of a picture because they put down the gas wrong and it was over what was expected. Then starts ordering lunch after telling me provide proof when they had a girl who didn't know what she was doing with little to no supervision

Rating:

5.0

Thank you. A very long trip and everything was perfect.

Rating:

1.0

Waited about 30 min for my reservation. Asked for an extra Utility dolly they dont have any, ok that's fine, but no dolly on the truck either. Had to buy one, from somewhere else. Asked for extra furniture blankets and they didnt have those. Had the package on the truck but decided against using due to my frustration. Still got charged for the extra dolly and blankets. Responded to my emailed receipt and it's only been since yesterday but I'm not happy. Added frustration and stress from that and I don't think want to ever come back to uhaul. Never used anyone else when moving.

Rating:

1.0

I came in on October 31st 2021 to close out a unit. Signed paperwork, removed my belongings, and left. About 2 weeks later I received a call telling me that I need to come out a lock on my unit. I call back and inform them that I closed the unit out on Halloween evening and had nothing in there, plus I moved out of state. They informed me that there were items in there and I needed to come in to redo the process. I then asked to speak to a manager who was unable to come to the phone and was told he’d call me back. Next thing you know I get an auction email. Called again to let them know hey I signed a paper back in October and have nothing there. Was again told that they would take care of it and I needed to do nothing. Well nothing was done, now they claim I owe them for them not closing my unit out properly and allowing someone to place their belongings in my former unit.

Rating:

5.0

This facility was clean and well maintained. Instead of moving my items I wish I could move the facility. I would highly recommend this site

Rating:

5.0

Anna was great and always there to help! She is very friendly and made renting a truck, unit and buying boxes fast and convenient.

Rating:

5.0

This is the 3rd time I've used the West Chandler facility. The staff is helpful and friendly. I've driven out of my way to use this location.

Rating:

1.0

There was never a time that our account was maintained with accuracy. Our code was never updated correctly so we were locked out most of the time. We couldn't even make it through the security doors. We had to upgrade to a larger unit and we went through the same subpar process we had with the first unit. Finally decided to close the account and go somewhere else.

Rating:

3.0

Staff wad never clear on how to access building. They ALWAYS acted like I was bothering them when I came in. Never friendly, also when I went to get propane they did not answer the bell, (which said push for service).

Rating:

3.0

No complaints or problems with storage. However, Be careful in renting trailers. The person that attached the trailer to the truck did not do properly. The trailer came off the ball of our truck. Not a good thing! Installation not done properly. Could have been an extremely dangerous situation in traffic.

Rating:

5.0

The staff is amazing at this Uhaul site . Anna is very nice she answers all your questions without making you feel like your a bother. I would recommendo this property if your looking to store your items . The property is clean and well maintained,

Rating:

5.0

Employee Anna Hintze is very helpful for me to have a storage locked because I loss 3 storages total every time I made reservation per storage on 24908 S. Arizona Ave in Sun Lakes. I was very frustrated for a month because every time I make reservation and never sent me an email for me to send my credit card information and my I.D. to hold the storage. The storages was sold to someone else. I could not trust with Sun Lakes storage anymore. I had to find another location storage. I explained to her what happened. Anna found a storage for me on 6190 W. Chandler. to locked it so I could have a storage. Anna really helped me out. She has a good personality, professionalism, caring for me and good patience with me. I appreciate her help. Good Job Anna. I am very satisfied that location because of Anna.

Rating:

4.0

Very convenient, safe, secure and clean.

Rating:

5.0

Helped us get a storage place and went above and beyond.

Rating:

5.0

Best in the West

Rating:

5.0

All the staff was very friendly and helpful answered all my questions . Anna is very nice she let me know all my options about my storage she was very helpful , I recommend this storage to a friend and also a customer from my job. Everyone is great here 5 stars all all around . Thank you so much for being so great

Rating:

5.0

The team was great to work with. The manager was patient with answering all of my questions. The staff always greeted my husband and i when we arrived and provided the best customer service.

Rating:

4.0

Halls well lit, but storage unit had no light.

Rating:

2.0

I was in line for 30 minutes. There was only 1 customer ahead of me renting a truck. The customer was an employee and was trying to get an employee discount. The person behind the counter did not know how to give a discount. Another employee came in and said she had to start over. Then when she started over the customer’s employee number didn’t work. It’s unclear if this was a system issue or an incorrect number. Finally, the worker from outside helped me get my rental space. It took at total of 45 mins to to get my space that I had already reserved online. This was an excessive amount of time when only 1 person was in line ahead of me. Thank you

Rating:

3.0

Due to the truck rentals the loading dock would be crowded with parked cars. It was difficult to load and unload. General parking was almost non-exeistant.

Rating:

3.0

I do not want to give the facility a bad review, but my last interaction is what made me not want to deal with this particular property again. The gentleman that assisted me was rude, unhelpful, and just plain did not care about his job. On top of all of that, I am being denied my prorated amount. The guy rudely said, We dont give any money back here. I am not happy with his behavior or the way he treated me. I am very frustrated with the fact that prorated amounts are not provided, I just paid for an entire month in the 13th and we moved out yesterday. That is sad, other properties give their customers their money back not steal it.

Rating:

5.0

Truck, moving help, and storage connections from U-Haul account made moving go smoothly and less stressful. Thank you!

Rating:

3.0

Direct phone contact is unavailable when needing to speak to someone about storage. The only option is to speak to someone whose geared for reservation of equipment.

Rating:

4.0

They were most helpful gracious and knowledgeable. There were 4 employees, all were very friendly. Thank you

Rating:

5.0

Great place to do business, professional, friendly and always helpful.

Rating:

5.0

The staff at this facility was always helpful and very pleasant.

Rating:

3.0

Charged my acct after I closed my storage... hard to get my money back

Rating:

5.0

Nice and clean. Easy to access and friendly staff that was always helpful.

Rating:

5.0

All the employees at the Chandler Blvd. & Kyrene UHall were friendly and positive. A great team there. I will definitely return when in need of storage or a moving vehicle in the future. Excellent Job!

Rating:

5.0

Couldn’t have asked for a better experience. Thank you.

Rating:

3.0

Water damage on some furniture.

Rating:

3.0

I need to validate my return money on two units I never ended up renting. #1474 and # 2083. I believe #1474 was collected and transferred into 2083. Either way I need refunded $104

Rating:

1.0

First off I was not the person who started a lease with U-Haul but still was responsible. They never physically saw me sign or set up a U-Haul account and I was harassed every month. I was called back in June or July and told my storage unit was around &900 plus and I told them they could send the unit to auction. For some reason after that they kept calling me about the unit and kept asking for a payment until it reached close to $2000. Now one I’m not paying that because as I stated I never started an account with U-Haul and it’s illegal for someone else to initiate a unit in someone else’s name and make the party responsible. Second, I told them when they called in June send it to auction and they decided to keep it open to reck up almost another $1000 on charges they are gone default for me to pay which I’m not. I will report this to the BBB and any action needed to move forward I am willing to take.

Rating:

3.0

Yes

Rating:

5.0

Anne was wonderful. Very helpful.

Rating:

5.0

The general manager on site and the other staff were super helpful and great to work with.

Rating:

5.0

Very helpful

Rating:

5.0

staff was very helpful and the facility was well maintained

Rating:

4.0

I didn't get the gentleman name but he was nice and curtious with customer service and helped me find the storage unit i will be using.

Rating:

5.0

Can’t be any better! Thank you!

Rating:

5.0

Isaiah and Anna did an amazing job! Will definitely recommend! Also loved that there was a one way trip special for a unit it worked out perfectly!