Customer Reviews for U-Haul Moving & Storage of West End Montgomery

1654 reviews

3138 Mobile Hwy   Montgomery, AL 36108
(By Airbase BLVD)

(334) 262-7701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 9/18/2021 - 10/31/2021: 8:00 am - 4:00 pm

Services at this Location:

Contact Us

(334) 262-7701

3138 Mobile Hwy
Montgomery, AL 36108
(By Airbase BLVD)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 9/18/2021 - 10/31/2021: 8:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRENDA R. 
Rating:
5.0

Employee quite knowledgeable.. great experience

Aretha P. 
Rating:
4.0

Love using u haul

Sandra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sigmund B. 
Rating:
5.0

Love this location.. very nice

Gwendolyn B. 
Rating:
5.0

Brandon was very nice and has great customer service skills.

TAMEKA W. 
Rating:
3.0

The truck return experience was awful! I wasn't able to return the truck through the site because it kept saying the mileage was lower than it was when I first received the truck.. I was at the haul place for at least 3 hours. The Customerservice was ridiculous! I was on the phone for 45 minutes and had to hang up because no one answered.. It start storming and I got wet up!

Rona M. 
Rating:
1.0

Hire better employees

Mary K. 
Rating:
5.0

Customer did not leave a comment.

reginald D. 
Rating:
5.0

Customer did not leave a comment.

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Excellent customer service !

JOSHUA S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Best service arround and friendly staff and very fast service.

James B. 
Rating:
5.0

Customer did not leave a comment.

Areather B. 
Rating:
4.0

Customer did not leave a comment.

Justin K. 
Rating:
3.0

Better customer service and explanation when renting a u-haul and act like you care about your job and customer s

Brandon V. 
Rating:
5.0

Customer did not leave a comment.

Alisha S. 
Rating:
5.0

Customer did not leave a comment.

michael j.  |  First Impressions 
Rating:
3.0

Don't split the rental locations, or have the customer do the work to figure out where pick up and drop off locations are. Additionally, the location of the rental van was in an old motel with no power. I did not feel safe, nor would I send my wife there alone. Worst rental experience I've had with the company. The AT pick up was fine, and about how I expected it to be. The staff was helpful and understanding.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Bernadette G.  |  First Impressions 
Rating:
1.0

Bad customer service

Corey L. 
Rating:
5.0

✅✅✅✅✅

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Virginia A. 
Rating:
1.0

Below poor. My things were damaged and stolen from the unit and I still have not received any compensation.

Jessica M.  |  Overall Experience 
Rating:
5.0

No issues to report!! Very happy.

Clifford P. 
Rating:
5.0

The store manager, Joe was a huge help to my daughter and I. The store was clean, organized and even the bathroom was spotless. I can't just how much I appreciate the patience and assistance Joe gave. He truly went above and beyond to ensure our rental experience was painless and perfect! Thank you for employing such awesome individuals!!

Linda B. 
Rating:
4.0

April was great at the storage facility. There were some computer access issues but she cheerfully helped get everything corrected. Our one way truck rental was good. The truck was clean, new and only could have used new wiper blades. It was a pleasant rental experience at pickup and drop off.

Kim C.  |  First Impressions 
Rating:
1.0

Rental was not properly prepared. Furniture dolly was not available, had to go to another location to get, which added extra miles to my Rental. Office was NOT open during amended hours stated on Door. I set up rental for in person rental and return. No one was available to return and I had no instructions on how to return, until after the fact. No one was available via telephone to help either.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
3.0

Customer did not leave a comment.

Rosa M. 
Rating:
3.0

Customer did not leave a comment.

Tonia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna G.  |  First Impressions 
Rating:
3.0

When a customer reserve a vehicle have that vehicle. Thats was the 3rd time I reserved a truck and when it was time to pick up it wasn't available and I had to choose something else. Other than that it was ok

Omos D. 
Rating:
5.0

Customer did not leave a comment.

MORGAN J. 
Rating:
4.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Great customer service

Ronald L. 
Rating:
3.0

the air conditioner was not working in the 26 ft truck that I rented. I would have thought that some discount would have been offered. I rented it for 24 hrs and returned it after 6 hrs. The cab was very hot. The employee verified that the a/c was blowing warm air at the time I returned it.

Frank E. 
Rating:
5.0

Helpful, courteous, and fast. In and out in less than 10 minutes.

Shanon M. 
Rating:
3.0

It was very clean and customer service was great..

Cory D. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

Roderick F. 
Rating:
5.0

N/A

Clarence T. 
Rating:
5.0

Customer did not leave a comment.

jacqluin T. 
Rating:
3.0

I was over charged but with no hassle refunded my money back and got an apology for there mistake.

Wykesha E. 
Rating:
5.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5.0

Great service and very quick

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Carletta C. 
Rating:
5.0

Customer did not leave a comment.

Ernie R. 
Rating:
5.0

Not much it's already a well oiled operation

Willie P. 
Rating:
5.0

Free Donuts, 😃 Just kidding, personal was very informative,

Mack G. 
Rating:
3.0

Customer did not leave a comment.

Shaneika M. 
Rating:
1.0

We got screwed on a bad tow hook and a bad trailer tow hook which lead to my truck and car being damaged. The worst part about it y'all still want us to pay for damages to your trailer when it was defective from the start. Thankyou!

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
3.0

Our Church rents a vehicle weekly. The checking out process takes more than 30mins. The credit card processing machine is unavailable for transactions. Can you provide faster service to customers that routinely utilize your services?

Valtoria J. 
Rating:
1.0

Friendly service, but took 3 hours for a simple hitch install. 1hour in mechanic had to call in another tech to come from another location, as it seemed he was unfamiliar with what to do. Got the hitch installed, then could still not complete the installation of the ball joint. Had to have yet another tech finish. Onsite mechanic needs more training. Went there for convenience but was more inconvenient if anything.

John Z. 
Rating:
5.0

Everything was good

Kevin T. 
Rating:
4.0

this time when it rain it got into the top part in the inside of the Uhaul.

Robbie H. 
Rating:
5.0

Kevin and Lisa were great to work with.

Stephen W. 
Rating:
5.0

Great staff. Great service.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

Jazzmine N. 
Rating:
5.0

Quick in and out. Fast pleasant service.

Donald H. 
Rating:
5.0

New credit card machines, kept having issues.

Jerry I. 
Rating:
5.0

🤩🤩🤩

Kelly T. 
Rating:
5.0

I rent weekly. There should be a shorter check out time.

Valtoria J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Very nice and professional General manager. He made sure everything was good. Best U-haul service ever! 🙂

Renetta K. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
4.0

The office staff was superb

pamela l.  |  Overall Experience 
Rating:
5.0

good experience

pamela M. 
Rating:
4.0

Cleaning, vans wash down and rinse mats.

Reginald L. 
Rating:
1.0

The system didn't match what was told to me online.The employees did their best to accommodate me

Wendy D. 
Rating:
4.0

Short demo on van's operations and controls.

George F. 
Rating:
3.0

When returning my rental there's was a problem and the employee on duty lackwd knowledge in what he was doing . He caused myself and other customers to wait a long time and then he couldn't figure out to calculate the amount I needed to pay. After a long wait. I still had to leave without my account being settled. Another employee was able to determine what i needec to pay and my card was debited.

Norman E. 
Rating:
5.0

Excellent customer service.

Angeline H. 
Rating:
3.0

Inattentive. Handling personal business on the phone.

LINDSAY W. 
Rating:
2.0

Customer did not leave a comment.

Brenda S. 
Rating:
1.0

Customer did not leave a comment.

Heath M. 
Rating:
3.0

Customer did not leave a comment.

Danyell C. 
Rating:
4.0

Trailer appeared to be maintained ok, but had not been swept out prior to pickup.

John H. 
Rating:
4.0

Customer did not leave a comment.

Linda T. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Love the fact that U-Haul rep checked my towing equipment and traer lights! Great Job!

Wojciech W. 
Rating:
4.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Jerome D. 
Rating:
5.0

Thanks

Joseph D. 
Rating:
1.0

We rented a U-haul 3 weeks in advance. Rep from B'ham called and said we weren't getting it. Got bumped b/c it was local. Had to drive an hour to Montgomery to get it. Had to pay for all gas. Had to take it all the way back to Montgomery. Very poor experience.

STACEY N. 
Rating:
2.0

When I arrived to get my truck, no one was in the office. I had to walk around the property to find the operator. Their personality Sucks. The Truck was clean but had a troubled transmission; it struggled to change. Decorum speaks volumes.

John W. 
Rating:
5.0

Both guys were nice and friendly kind and courteous very helpful an excellent job..

Monica S. 
Rating:
2.0

Dangerous return area. Was approached by two gentlemen claiming to need money. Also saw driver door open on a uhaul truck. Returns should be dropped off in a different part of the lot.

Latanya J. 
Rating:
5.0

Easy and painless experience

CLARENCE D.  |  First Impressions 
Rating:
5.0

Employee was efficient and very helpful

CLARENCE D. 
Rating:
5.0

Nothing everything was excellent. Justin and the young lady didn't get her name but they was so respectful polite and friendly.👍

Annie B. 
Rating:
5.0

Customer did not leave a comment.

dasia n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darwin P. 
Rating:
5.0

Went smooth as possible.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Katrina B. 
Rating:
2.0

Answer the phone

Terrence D. 
Rating:
1.0

Upon arriving on site to pay for 15ft. truck rental, I requested to also reserve the car dolly parked on the premises so my car will be towed with me as well. They claimed to reserve it for me...when I got back to pick up both rentals, I was lead 30-40 miles OFF COURSE to another Uhaul causing delay and extra MILES to pick up a car dolly. I left Montgomery headed south and get to my destination. Emergency came up dropped off car and car dolly only to return to Montgomery due to death in the family with the same load I left with. Explained my situation, manager at Uhaul drop off site gave me 189 miles documented to return to Montgomery without being charged for extra mileage . Get to 3138 Montgomery Hwy site to drop off truck (original site) there was no return ticket given to me at return, only a quote of $280 total, bc Steven Carr, store mgr was not there. Young man said ticket will be left pending til mgr return next day. WELL... he returned... with more charges than he can count! Was out of $500 PLUS. at this site, I paid $67 for dolly at another site they sent me to, and $207 for paying for loading the truck through Uhaul Loading/Unliading services! Was I ripped off??? I didn't complain about a 43 in TV being cracked. Just saying... WORST EXPERIENCE EVER!!!! WONT EVER RENT FROM THIS PLACE AGAIN!!!!!!!!!!!!!!!!!! Thanks Mr Carr... MyGodIsStillAwesome!!! Can't get over on everybody...especially at times like this! God shall supply!!!

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Keonda K. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Justin was absolutely fantastic. He went above and beyond during this rental and my hitch install. I will be coming back to Justin for all rental needs.

Tyler E. 
Rating:
5.0

Customer did not leave a comment.

Guy N. 
Rating:
5.0

When the reservation is made over the phone/internet and your card is confirmed, the office visit should only require you signing the contract. Why do the same that you have already completed?

James T. 
Rating:
5.0

Make sure "Bay Door Lock" is functional, always.

Johnny M. 
Rating:
1.0

I'm disabled and having to push my belongings up a step ramp was trying. The facility needs an elevator!!!

charlie j.  |  First Impressions 
Rating:
3.0

No comment

Alexis B.  |  First Impressions 
No reviews have been submitted for this location.

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