Customer Reviews for U-Haul Moving & Storage of West End

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West End

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Meghan B. | First Impressions |
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Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

William K.
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Bradley P.
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Alyssa H.
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The employees helping us with our rental were very kind and made the whole process very quick and easy

ROBERT J.
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Billings was super helpful and understood our frustration with the truck.

Jack B. | First Impressions |
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Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

LAWRENCE V.
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Roberta K.
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Having the television on that is there would make the customer area a bit more welcoming

Bradley W.
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I was there for maybe 10 mins and then I was done. Great speedy service.

John W.
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Marsha P. | Overall Experience |
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Daniel G.
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Staff are helpful at this location.

Peters P.
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Grand Avenue, Billings U-Haul did very well.

Robert L.
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Ronald R.
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No employees were wearing a mask. If you are not concerned about your customer safety then think of your employees wearing their masks as your financial protection. Any customer who contacts covid and can trace it to your company will lawyer up.

Frances J.
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Michael L.
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Employee was great to work with she helped me with everything I needed very professional

James W.
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Noah R.
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Tara R.
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Andy W.
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Bobby E.
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NEIL R.
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Kyle P.
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Kaarin S.
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Nurul I.
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Love all the staff to help me to describe and maintain me during the rental process ......very recommended.....

Brittany H.
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Gregory M.
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Randy L.
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DUANE T.
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Brian V.
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SHARON R.
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Mandi F.
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Larry E.
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All went well. Thx

Janalea O.
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Avery was the best! Great service

MICHAEL B.
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james B.
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ALLEN A.
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Lindsey T.
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Wendy P.
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Mansoor K.
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Awesome staff and manager , went beyond to help me out . Guys keep up the great job . Thanks for all your help

Valerie N.
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Frederick M.
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Dan M.
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William H.
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Staff very helpful. Answered questions well. Will use this group again on future moves.

JOHN STEPHEN K.
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Christopher K.
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You have a gem in Avery! For that matter all of your employees on Grand Ave. went out of their way to make things very easy for me. I appreciate that!! Chris Kortlander

Dennis B.
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Bob H.
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Maybe get them a little more help. Only having one person, total, working in the morning makes it tough for them to take calls and tend to customers with pick-ups and drop-offs. The attendant that was there did well.

Sarah K.
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Dillon I.
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Timothy M.
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Walked in the Door with a tight request, & Mgr made it Happen! Very Good Group Team at that location.I will be back & recommend to others..

Isaac M.
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Amazing service. Uhaul associates were prompt and professional.

Christine N.
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Had to wait for an extraordinarily long time before we were assisted when picking up a moving truck. We waited in the store, along with a couple other people, for more than 30 minutes. During this time no customer service reps were in the store and when we attempted to locate someone we were unable to.

James H.
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Michael E.
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CHAD M.
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Thomas B.
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Nothing, Richard was great!

Brad V.
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I used the online pick up/drop off method but still had to go in the store to get my key. It would be nice if the entire pick up process could be completed without waiting in line inside.

Brenda Z.
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Fantastic and friendly customer service. Store and vehicles were clean, sanitized and well-organized

jef S.
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SCOTT WILLIAM W.
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Laraine P.
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Robin K.
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Kenneth M. | First Impressions |
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They were excellent finding a 10+15+10 unit

Goldie R.
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Paul D.
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SANDRA M.
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Therese B.
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I was pleased with the service I received from both pick up and drop off locations. I was just disappointed that Uhaul was unable to provide the vehicle that I had reserved at a closer location for me and did not give me a reasonable amount of time with the information for me to make other arrangements.

Brent T.
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Matthew G.
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Very good customer service. Would recommend

Chelsi W.
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I was charged for the dolly ($14.00) and we did not use it nor did we even cut the strap originally put on by Uhaul. I would like a refund, the guy in the office was very unhelpful and rude, told me I had to pay for it.

William W.
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Timothy T.
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frances J.
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Rachel M.
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The general manager Aavery was awesome helping us out pick up the truck. Wonderful experience all around.

Todd P.
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John W.
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The Manager was awesome but was running her butt off. She is understaffed.

Karen H.
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James R.
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Damian T.
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Sheldon W.
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I had a 7 am time slot to pick up equipment. Unfortunately the young lady working there was all alone. An extra person would have been most helpful. She did a great job, by the way. Very pleasant and professional. I realize this will sometimes when an employee can't make it time so don't take this as an entirely negative comment. I would still do business at this location without hesitation.

Abigail P.
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CHAD M.
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Annastacia A.
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Dean B.
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CHARLES JOHN K.
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Excellent customer service!

DAVID C.
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Very easy drop off! Super simple and super friendly staff/

Joseph K.
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Todd W.
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Dean B.
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Harry L.
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Brandice P.
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Robert P.
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Have a proper staff level. I waited for in line behind two other customers for 20 minutes before the customer ahead of me went to the back room and got an employee to come help us.

LESTER R. | Overall Experience |
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Diane R.
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Tracy D. | First Impressions |
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Heather G.
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Have a person working at your Grand location that has customer service skills. He did not even acknowledge me when I pulled in and dropped off the van, other than to tell me I went over the mileage provided. He did not answer my questions in relation to the mileage over or try to work with me on paying due to having to bring it to the Grand location in Billings instead of the Heights location, where I rented a storage unit. He just told me, you will get a email receipt. Um, shouldn't one be able to tell a customer what they will be charged?

Edgar M.
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All the staff need to be recognized for the way the explain the process of checking out and when was time to turn the vehicle was some real professional and fast

Kimberly C.
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SHANE M.
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Nicholas C.
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Micheal S.
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Rick was very helpful at the Billings, MT U-Haul. Thanks.

Darlene W.
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Curtis E.
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Jennifer B.
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LESTER R. | First Impressions |
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Tiffany S. | Overall Experience |
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cynthia h. | Overall Experience |
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To vet priced but good

Marsha P. | First Impressions |
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Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

David P. | Overall Experience |
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The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

john f w. | Overall Experience |
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they did a good job for me

Nick C. | Overall Experience |
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The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

joan k. | Overall Experience |
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The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

Greg C. | Overall Experience |
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Jackson was very friendly and provided excellent customer service. Thank you!

Cynthia E. | Overall Experience |
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Everything was fine and all worked out well

No reviews have been submitted for this location.

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