Customer Reviews for U-Haul Moving & Storage of West End

3,897 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Had issues with the technology when inputting my information. Had to use multiple different employee phones to finally get it to work.

Angela S. 
Rating:
5.0

I would recommend uhaul over any car rental company at any time hands down!

Cristopher L. 
Rating:
5.0

My favorite part was the shark. I didn't know they had such a variety of fish. A++ Next time we'll bring the kids!

myriah D. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

After flying across country to help my sister move (upon the passing of her husband), my original U-Haul location canceled my reservation. Thankfully, I was able to rebook through U-Haul Moving & Storage of West End. They provided excellent customer service; speedy checkout process; answered all my questions; etc. 5 Stars!

JESSICA M. 
Rating:
5.0

I was happy with the help with the rental process he got the job done

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
3.0

Customer did not leave a comment.

Jayme S. 
Rating:
3.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Wendy P. 
Rating:
5.0

I have never had a bad experience at this location! Everyone is extremely friendly and helpful. It's the only UHaul I rent from!

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

Customer did not leave a comment.

Lynn S. 
Rating:
2.0

Service was fine, truck wasn't clean and had a dirty windshield. I've never driven a large truck, staff didn't offer a walk through or ask if I had any questions. Had to watch YouTube videos for some of the controls.

Clint M. 
Rating:
4.0

Felt like close to $800 to rent the smallest trailer was excessive

Steve D. 
Rating:
5.0

The staff during pickup and drop off were very kind and courteous. The whole experience was a breeze. Thankyou

Toni P. 
Rating:
5.0

The team at this location was phenomenal! Every question was answered and the team went above and beyond for my rental! Thanks Dillon!!

Steve P. 
Rating:
4.0

I had significant mechanical issues withe the truck. The transmission would randomly spike rpms, especially when going down a hill.

Andrew N. 
Rating:
1.0

The 10 foot vehicle the tire lights were on and radio did not work and most of the storage area smelt like dog fesus. Had to return the truck. Terrible experience.

Priscilla N. 
Rating:
5.0

Customer did not leave a comment.

brad H. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
4.0

Customer did not leave a comment.

Zane U. 
Rating:
5.0

Great location. Don runs a solid Rental house. I will consider this location first whenever coming to Billings.

John E. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
4.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Evan L. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
4.0

the 1 negative is that I ordered 2 packs of packing blankets, and paid for them, but then got to the moving location and there were no blankets in the trailer. it was too far to drive back and get then so I had to do with out. I called to make sure I got credited back for the charge and the person helping me didn't even offer an apology...very poor customer service

David D. 
Rating:
4.0

Customer did not leave a comment.

Zachary A. 
Rating:
4.0

Customer did not leave a comment.

JACK K. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M A. 
Rating:
5.0

Customer did not leave a comment.

philip D. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

The Uhaul team was great to deal with start to finish…

Rein G. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
1.0

Would never recommend uhaul to anyone, including enemies. Rates are better at Penske anyway. Not only did the employees at uhaul lie about showing operating of the handle, the implication that someone would intentionally get a latch stuck for an hour and a half is ridiculous and rude. Bye.

Anna V. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
1.0

Don't charge peoples card for no reason.

Mitch G. 
Rating:
5.0

Professional. Friendly. Fast

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
4.0

Computer issues trying to get my license uploaded and a rental agreement processed slowed the pick up process.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Douglas V. 
Rating:
2.0

This location refused to hook up auto transport when I picked up my truck. Then the next day when I came back to get it they had given it to somebody else and expected me to drive two hours away to get another one. This is unacceptable customer service.

Andrew M. 
Rating:
3.0

Ensure confirmation and location 48 hrs before rental as noted online…uhaul did not call us…wasn't sure reservation was secured.

David W. 
Rating:
5.0

friendly staff

Nicholas D. 
Rating:
2.0

There was one person working (an incredible elderly gentleman who went above and beyond at every turn). He shouldn't have been required to do as much as he had to be doing, not because of his age, but because it was far too much for any one person to do alone! The truck rented had no windshield wiper fluid, which made bugs in the rain on the interstate so much fun, and the oil life read ZERO, which I'm sure did not help with gas mileage, and also contributed to the truck shifting strangely throughout the trip.

Jesse C. 
Rating:
3.0

Personnel at the location were fine. Big problem is they were severely understaffed. 1 Person there to open with multiple customers waiting. Is he supposed to process outbound, returns, inspect equipment and put it where it belongs in the yard. U haul rakes in enough money on these moves to pay a sufficient wage to get employees who show up for work I would think.

Lallaine H. 
Rating:
5.0

Do nothing, this place was excellent.

Bud F. 
Rating:
5.0

this is the best location for my needs thank for the service, never have I been given bad service, always top notch!!!!!!!!!!!!

dave J. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
5.0

Helpful, efficient and friendly staff. Highly recommend.

John C. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

your traffic dept is the worst there is , I had to drive 150 miles for the uhaul when there was one 20 miles away. also I had to settle for a trailer because you cancelled the truck I reserved for the 3rd time, even though I told traffic dept that there was a ready truck 20 miles away.-traffic could not locate the dealer even though I gave her zip code and dealer name

Emil S. 
Rating:
5.0

Very attentive, was training a new employee. I was impressed by the training employees attitude and helpfulness.

Dennis P. 
Rating:
5.0

The staff was very helpful. Overall good experience.

Gary F. 
Rating:
5.0

The woman who helped me was fantastic and extremely helpful. Very high customer service and friendly.

Ethan A. 
Rating:
3.0

Customer did not leave a comment.

landon P. 
Rating:
3.0

Have equipment where it is supposed to be located. Have truck inspected before re-issuing it. Air conditioning didn't work and previous driver left a pistol under driver's seat. This location wasn't responsible.

Kelly N. 
Rating:
5.0

Avery is awesome to work with. She goes above and beyond to help her customers! We had Uboxes scheduled for delivery on the day we were moving into our new home. The people that were supposed to delivery them cancelled, but Avery made it happen. We are so grateful and highly recommend this location!

Paige U. 
Rating:
5.0

Customer did not leave a comment.

Rya S. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
1.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Nothing I can think of

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Clean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. Thank you!

Andrew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

shawn S. 
Rating:
5.0

Customer did not leave a comment.

Lona W. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Paige I. 
Rating:
5.0

Outstanding staff, Issac and lady manager forgot her name

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Buddy O. 
Rating:
5.0

Customer did not leave a comment.

Jan W. 
Rating:
5.0

Customer did not leave a comment.

Lyle H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
4.0

Waited a long time to be waited on. Truck stunk like pee

Marilyn W. 
Rating:
5.0

This location was a lifesaver when the Grand Junction location left me in a right spot. Thank you Avary!

Tawnya S. 
Rating:
1.0

The abs braking system lights came on 20 miles into a 1200 mile move. They would go off everytime I turned off the truck and restarted but within 10 miles of driving back on again. By end of trip on way to drop off truck an alarm sounded and a check brake light came on. I was so worried the brakes would fail It took me 25 hours to drive what should have been an 18 hour drive. The truck must not have struts or shocks because it bounced all over the place both loaded and unloaded.

misty M. 
Rating:
5.0

The staff at 21st and Grand Ave in Billings is AWESOME!! They are so helpful, courteous and professional! Every time I have been into the store in the past three weeks they have been nothing but the best. Thank you!

Jan W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Didn't even need to get out of my vehicle. The rep found the reservation and pointed me to the spot to back into so she could un-hitch the trailer and send me on my way.

David D. 
Rating:
5.0

Customer did not leave a comment.

Geanine P. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Its been a great customer service

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Melanie F. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Damian T. 
Rating:
1.0

We were called less than 24 hours before our pickup time to be told that not only was our truck not in Bozeman, the closest one was a 2 hour drive and the location would close before we could get there. We ended up having to ask our parents to bring a truck from their town up to Bozeman. Gas is extremely expensive so that was really disappointing. Additionally there was a lot of miscommunication in Billings regarding where the truck was and then where the appliance dolly was. Overall, the equipment u haul rents is wonderful but the customer service experience this time was very lacking.

Marcus T. 
Rating:
5.0

Zach and team were fabulous!! Kim Stearns

Andrew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN M.  |  Overall Experience 
Rating:
5.0

Jessica and her staff were very nice and helpful.

GLEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA N.  |  Overall Experience 
Rating:
5.0

Wonderful staff . Helpful and friendly

Tiffany P.  |  First Impressions 
Rating:
5.0

Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.

Arthur M.  |  Overall Experience 
Rating:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha P.  |  Overall Experience 
Rating:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
4.0

To vet priced but good

cynthia h.  |  Overall Experience 
Rating:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha P.  |  First Impressions 
Rating:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David P.  |  Overall Experience 
Rating:
5.0

they did a good job for me

john f w.  |  Overall Experience 
Rating:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick C.  |  Overall Experience 
Rating:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan k.  |  Overall Experience 
Rating:
5.0

Jackson was very friendly and provided excellent customer service. Thank you!

Greg C.  |  Overall Experience 
Rating:
4.0

Everything was fine and all worked out well

Cynthia E.  |  Overall Experience 
No reviews have been submitted for this location.

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