Customer Reviews for U-Haul Moving & Storage of West End

3,589 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I didn't get an emailed copy of my receipt.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

The only negative is that there's no outside drive up storage units. Great service!

glen D. 
Rating:
5.0

Love the staff at this location

CHRISTINA G. 
Rating:
3.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Again the overall company is worthless when it comes to customer service. Spent 2 hours on the phone and transferred 4 times for everyone to say there is nothing I can do, let me transfer you to this department.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

The entire staff was so pleasant, patient, helpful. I had a hitch installed on my Hyundai Sonata and a project which could have taken all day was completed quickly and efficiently. The gal at the front desk even recommended a place for me to have lunch while I waited and it was delicious! I highly recommend this location. It's spacious, clean, organized, well stocked.

KATHERINE G. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

I dropped the trailer off after business hours.

STACEY W. 
Rating:
4.0

Customer did not leave a comment.

KATHY Z. 
Rating:
1.0

Customer did not leave a comment.

Melvin K. 
Rating:
5.0

Customer did not leave a comment.

MARGARETA M. 
Rating:
5.0

Customer did not leave a comment.

Bennie D. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
4.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Great job, the girl at drop-off made the process very fast and simple.

Shane S. 
Rating:
5.0

Very friendly guys, was taken care of very well and very quick

ROGER R. 
Rating:
5.0

Staff were awesome. Great experience. Will be my first choice in the future when I need to rent a truck.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The young lady that waited on me was extremely pleasant and very helpful.

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Wonderful staff . Helpful and friendly

Tiffany P.  |  First Impressions 
Rating:
5.0

The young lady who hooked me to the trailer, was very helpful,, efficient and good

Duane D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
3.0

Customer did not leave a comment.

Corrie W. 
Rating:
4.0

Customer did not leave a comment.

judy Q. 
Rating:
5.0

Everything was great!

NATHAN C. 
Rating:
5.0

Quick - awesome and would definitely do business with them.

MARK G. 
Rating:
3.0

Said I was being charged for extra mileage and for the chipped windshield. Once I said I took pictures of the chip he stoped mentioning it. Over all not happy with this entire experience from pick up to return.

JONATHAN C. 
Rating:
4.0

Customer did not leave a comment.

Caila P. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Very friendly and helpful. Quick and easy return.

Randall D. 
Rating:
4.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Was quick and easy drop off.

Amy S. 
Rating:
5.0

NA

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Sara K. 
Rating:
5.0

A very pleasant experience. Excellent customer service. Couldn't have made it any easier to return the truck. Thanks!

WESLEY W. 
Rating:
5.0

Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.

Arthur M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSE N. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
1.0

The store staff was helpful to the best of their ability but they told me they couldn't find my UBoxes and would get back to me which they never. After several attempts and contacted UHaul and having to threaten legal action the GM called saying that the boxes were never lost and she doesn't know what the problem was. She didn't have the facts or outright lied about what had happened. She was rude and unapologetic. I will never use Uhaul again after having dealt with GM Eve

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

Customer did not leave a comment.

ricardo N. 
Rating:
5.0

Amazing service was in and out!!!! Been to lot and every time very helpful

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

SARA B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

LUKE S. 
Rating:
3.0

Customer did not leave a comment.

jennifer R. 
Rating:
5.0

Fix the after hours return issues

William G. 
Rating:
5.0

Outstanding staff. Austin is incredibly professional and helpful.

Sepehr E. 
Rating:
5.0

Customer did not leave a comment.

ZOE H. 
Rating:
5.0

Customer did not leave a comment.

Nick H. 
Rating:
1.0

Tell Dominic he sucks.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

They let us drop off the trailer after 10 pm! Thank you so much!

Kelsey T. 
Rating:
4.0

Customer did not leave a comment.

Marcia E. 
Rating:
5.0

Someone who knew what they were doing

Ted P. 
Rating:
5.0

Customer did not leave a comment.

Tanner A. 
Rating:
5.0

Customer did not leave a comment.

CHELSIE K. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Suzanne J. 
Rating:
4.0

Customer did not leave a comment.

DARLA J. 
Rating:
4.0

Customer did not leave a comment.

Theodore P. 
Rating:
4.0

Improve the ability for contacting the stores directly. Up your staffing. I would be happy to pay extra for this.

Donald B. 
Rating:
5.0

Friendly staff, easy drop off and good communication. Would definitely recommend.

KATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

Melody B. 
Rating:
4.0

They were quite busy and could maybe use more help. All the staff were working quickly, politely, and efficiently. Maybe it was just a busy day. In fairness wait times were still very reasonable. The trailer i rented was obviously very used but functioned well all weekend. Typical good, well-thought out U-Haul process.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Francisco V. 
Rating:
5.0

Customer did not leave a comment.

Evan C. 
Rating:
4.0

They were very helpful.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
4.0

Please make sure when you confirm a reservation the location has a truck ready to go. I had to call the owner and had to be redirected to another location. I work six days a week and today was my only day off. I was little upset to pull up and not see a truck ready....

Terry M. 
Rating:
3.0

Customer did not leave a comment.

Ellen H. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
2.0

Had a day delay due to high winds. Took over an hour on hold and transferred twice to finally get a very surly lady to finally help. She said I would be charged $20 ...not sure have not received an invoice. My husband returned the trailer to lakeside AZ. The only person helping him was smoking a cigarette while unhooking the trailer. Very unprofessional! Your customer service...reaching a person that can help is terrible.

William F. 
Rating:
5.0

Lessons on backing up trailer

Carol M. 
Rating:
5.0

the young lady was very helpful thanks Dave

DAVID S. 
Rating:
5.0

Very good experience during pick up and drop off.

Craig J. 
Rating:
5.0

it was great! The kid that helped me was great. Attentive, smart and polite. Management needs acknowledge his great impression. I will be using more in the future.

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

Kaleigh J. 
Rating:
5.0

There was only one gal working. She was kind and attended to everyone in a very timely manner. She did a Great job! This is our 3 time renting a truck this month.

MARILYN G. 
Rating:
2.0

My rating is for my original location of booking. That location was not open as promised for my 7:30 AM pickup, and at 8:05 when I contacted customer service there was a line of 3 other customers waiting outside the business, also unable to get in. I ended up driving across town to another location to pick up the truck I needed as customer service was never able to make contact with this uhaul location owner or determine why it was not open. Also, my rental cost twice what I anticipated even though I had the rental for half the time planned. Overall it was exceptionally expensive and frustrating. The customer service person that assisted me when I picked up the truck at the Billings grand location was great, she was very friendly and customer service oriented. She saved the day regarding the experience.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great customer service easy to work with

CHRIS B. 
Rating:
1.0

Absolute worst place to rent from. I've rented from u haul 3 times, every single time I got double charged. And when I called to get it straight they said “we have no idea how that could've happened, so sorry. We will refund your money”. But it's happened the exact same way all 3 times. I'm just wondering if I wouldn't of noticed it on my bank statement, would I have ever got my refund? NO!! Horrible place to rent from.

Preston A. 
Rating:
1.0

The lights on my U-Haul trailer wouldn't work. The worker at our pick up point didn't care and said we would “be fine” I drove 3,000 miles with a trailer that didn't have working lights. Thanks U-Haul for risking my safety and my whole families. Then refusing to give any money back when I showed you my ticket 🤣 You guys are a joke.

Jerren T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Pleasant and courteous personnel. Hold times for phone calls were long.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
4.0

Customer did not leave a comment.

Roberto M. 
Rating:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha P.  |  Overall Experience 
Rating:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
No reviews have been submitted for this location.

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