Customer did not leave a comment.Lois Lea D.
U-Haul Moving & Storage of West End
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Stephanie I.
Customer did not leave a comment.Laurie B.
Customer did not leave a comment.Ann B.
Customer did not leave a comment.BRUCE HOWARD S.
Customer did not leave a comment.Deborah P.
I drove 18 miles and was charged $30 for gas at $4.50 per gallon. I used maybe 2 gallons. Make this right by me.MARC T.
Customer did not leave a comment.Khristopher N.
Customer did not leave a comment.John F.
Dirty moving blankets.Drew M.
Excellent customer service from check in to check out!Lisa O.
Customer did not leave a comment.Kim B.
Really helpful staff, especially since they were having to provide an item that the originally renting location had given away. Really friendly staff that helped answer questions and make sure our car was secured and we knew what to look for in case of any problems.Natalia K.
Staff at Grand location- 5 star for Aavry & team members. Went beyond to help me out during one of the more stressful activities that moving is, during the holiday season. Very appreciative, will recommend this location.Sarah C.
Customer did not leave a comment.Patricia D.
This place is convenient and the staff is the best. I was considering buying a trailer, but why would I when I can use theirs. Everything is 5 star here!!David S.
Customer did not leave a comment.Janet J.
Customer did not leave a comment.Mitchell T.
Customer did not leave a comment.Carla M.
Customer did not leave a comment.Aaron M.
Thank you for everything!!!!Robert T.
Nothing. Personal was very personable and efficient. GreT experience!Curtis I.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.LORRI C.
The staff have always been friendly and helpful, however we have a mask mandate from our governor and none of the staff were wearing masks in the middle of the highest case loads to date in Montana. Shame on you as I suspect this is a corporate policy encouraging a lack of enforcement.Glenn G.
Customer did not leave a comment.MARK JAMES M.
Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.Meghan B. | First Impressions
Customer did not leave a comment.William K.
Customer did not leave a comment.Bradley P.
The employees helping us with our rental were very kind and made the whole process very quick and easyAlyssa H.
Billings was super helpful and understood our frustration with the truck.ROBERT J.
Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.Jack B. | First Impressions
Customer did not leave a comment.LAWRENCE V.
Having the television on that is there would make the customer area a bit more welcomingRoberta K.
I was there for maybe 10 mins and then I was done. Great speedy service.Bradley W.
Customer did not leave a comment.John W.
Customer did not leave a comment.Marsha P. | Overall Experience
Staff are helpful at this location.Daniel G.
Grand Avenue, Billings U-Haul did very well.Peters P.
Customer did not leave a comment.Robert L.
No employees were wearing a mask. If you are not concerned about your customer safety then think of your employees wearing their masks as your financial protection. Any customer who contacts covid and can trace it to your company will lawyer up.Ronald R.
Customer did not leave a comment.Frances J.
Employee was great to work with she helped me with everything I needed very professionalMichael L.
Customer did not leave a comment.James W.
Customer did not leave a comment.Noah R.
Customer did not leave a comment.Tara R.
Customer did not leave a comment.Andy W.
Customer did not leave a comment.Bobby E.
Customer did not leave a comment.NEIL R.
Customer did not leave a comment.Kyle P.
Customer did not leave a comment.Kaarin S.
Love all the staff to help me to describe and maintain me during the rental process ......very recommended.....Nurul I.
Customer did not leave a comment.Brittany H.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Randy L.
Customer did not leave a comment.DUANE T.
Customer did not leave a comment.Brian V.
Customer did not leave a comment.SHARON R.
Customer did not leave a comment.Mandi F.
All went well. ThxLarry E.
Avery was the best! Great serviceJanalea O.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.james B.
Customer did not leave a comment.ALLEN A.
Customer did not leave a comment.Lindsey T.
Customer did not leave a comment.Wendy P.
Awesome staff and manager , went beyond to help me out . Guys keep up the great job . Thanks for all your helpMansoor K.
Customer did not leave a comment.Valerie N.
Customer did not leave a comment.Frederick M.
Customer did not leave a comment.Dan M.
Staff very helpful. Answered questions well. Will use this group again on future moves.William H.
Customer did not leave a comment.JOHN STEPHEN K.
You have a gem in Avery! For that matter all of your employees on Grand Ave. went out of their way to make things very easy for me. I appreciate that!! Chris KortlanderChristopher K.
Customer did not leave a comment.Dennis B.
Maybe get them a little more help. Only having one person, total, working in the morning makes it tough for them to take calls and tend to customers with pick-ups and drop-offs. The attendant that was there did well.Bob H.
Customer did not leave a comment.Sarah K.
Customer did not leave a comment.Dillon I.
Walked in the Door with a tight request, & Mgr made it Happen! Very Good Group Team at that location.I will be back & recommend to others..Timothy M.
Amazing service. Uhaul associates were prompt and professional.Isaac M.
Had to wait for an extraordinarily long time before we were assisted when picking up a moving truck. We waited in the store, along with a couple other people, for more than 30 minutes. During this time no customer service reps were in the store and when we attempted to locate someone we were unable to.Christine N.
Customer did not leave a comment.James H.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.CHAD M.
Nothing, Richard was great!Thomas B.
I used the online pick up/drop off method but still had to go in the store to get my key. It would be nice if the entire pick up process could be completed without waiting in line inside.Brad V.
Fantastic and friendly customer service. Store and vehicles were clean, sanitized and well-organizedBrenda Z.
Customer did not leave a comment.jef S.
Customer did not leave a comment.SCOTT WILLIAM W.
Customer did not leave a comment.Laraine P.
Customer did not leave a comment.Robin K.
They were excellent finding a 10+15+10 unitKenneth M. | First Impressions
Customer did not leave a comment.Goldie R.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.SANDRA M.
I was pleased with the service I received from both pick up and drop off locations. I was just disappointed that Uhaul was unable to provide the vehicle that I had reserved at a closer location for me and did not give me a reasonable amount of time with the information for me to make other arrangements.Therese B.
Customer did not leave a comment.Brent T.
Very good customer service. Would recommendMatthew G.
I was charged for the dolly ($14.00) and we did not use it nor did we even cut the strap originally put on by Uhaul. I would like a refund, the guy in the office was very unhelpful and rude, told me I had to pay for it.Chelsi W.
Customer did not leave a comment.William W.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.frances J.
The general manager Aavery was awesome helping us out pick up the truck. Wonderful experience all around.Rachel M.
Customer did not leave a comment.Todd P.
Customer did not leave a comment.LESTER R. | Overall Experience
Customer did not leave a comment.Tracy D. | First Impressions
Customer did not leave a comment.LESTER R. | First Impressions
Customer did not leave a comment.Tiffany S. | Overall Experience
To vet priced but goodcynthia h. | Overall Experience
Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "Marsha P. | First Impressions
The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).David P. | Overall Experience
they did a good job for mejohn f w. | Overall Experience
The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.Nick C. | Overall Experience
The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each timejoan k. | Overall Experience
Jackson was very friendly and provided excellent customer service. Thank you!Greg C. | Overall Experience
Everything was fine and all worked out wellCynthia E. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!