Customer Reviews for U-Haul Moving & Storage of West End

3,805 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Didn't even need to get out of my vehicle. The rep found the reservation and pointed me to the spot to back into so she could un-hitch the trailer and send me on my way.

David D. 
Rating:
5.0

Customer did not leave a comment.

Geanine P. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Its been a great customer service

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Melanie F. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Damian T. 
Rating:
1.0

We were called less than 24 hours before our pickup time to be told that not only was our truck not in Bozeman, the closest one was a 2 hour drive and the location would close before we could get there. We ended up having to ask our parents to bring a truck from their town up to Bozeman. Gas is extremely expensive so that was really disappointing. Additionally there was a lot of miscommunication in Billings regarding where the truck was and then where the appliance dolly was. Overall, the equipment u haul rents is wonderful but the customer service experience this time was very lacking.

Marcus T. 
Rating:
2.0

Customer did not leave a comment.

Nathan M. 
Rating:
4.0

Customer did not leave a comment.

Doreen G. 
Rating:
5.0

Customer did not leave a comment.

Hunter T. 
Rating:
4.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Quick and easy drop off. Great job “Billings, MT”.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Eyn S. 
Rating:
5.0

Make sure the windshield wash reservoir is filled.

Steve W. 
Rating:
5.0

I always get excellent customer service at this location.

Teresa S. 
Rating:
5.0

Extremely helpful

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Darla D. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
3.0

I rent U-Hauls on a relatively frequent basis. It typically takes me an hour to go through the process from reservation to leaving the lot. That is way too long. You should have a way for people who rent on a regular basis to get through that much More quickly.

Josh S. 
Rating:
5.0

Everyone I've talked to at this location has been so helpful and friendly. I wish all Uhaul places would take note of the employees at this location. Thank you.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Alexandrea H. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

Great customer service!

Tim B. 
Rating:
1.0

I was scheduled to pick up a trailer at 7 am. Nobody showed up at the location until 45 minutes after they were supposed to be open. This put me behind for the day.

Parker J. 
Rating:
2.0

First trailer had light problems. Took forever to get a replacement. They messed up the return. The trailer we did end up with was not clean. UHaul technology leaves a lot to be desired.

Brian C. 
Rating:
4.0

N/A

Jacquelyne D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS K. 
Rating:
4.0

Customer did not leave a comment.

Leeann T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Very friendly service!

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

lorraine O. 
Rating:
2.0

I walked in the uhaul drop off location and noticed there were 2 other individuals already in front of me who looked as if they had been there for days waiting to be serviced. One of them had joked and said it is a self served uhaul.

Ethan M. 
Rating:
5.0

Very nice experience

John N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

I turned in to the return location and was promptly met by the attendant. She walked the vehicle and asked if there was anything wrong with the vehicle. I explained the trip and the issues I had. She checked the fuel and said " the paperwork says that the fuel is exactly half way between half and three quarters and you look a little lower." I explained that the gauge read pretty much exactly as I picked it up. I still incurred a $9 charge despite the other issues and replacing the wiper. I would not look forward to using UHAUL and will avoid it if I can.

Travis V. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Preston A. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

The truck was high mileage, but it started and ran every time I needed it. It was clean. It would benefit from a new battery, a fuel injection cleaning and maybe spark plugs, too. I would not, however, hesitate to rent from here again.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I have used this U-Haul location several times they have always been helpful and all the equipment I need has always been available

Robyn L. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Fran M. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Couldn't have been better!!

Roberta K. 
Rating:
5.0

The clerks were knowledgeable and patient.

John D. 
Rating:
3.0

Not enough miles to allow for having to go off rout to get fuel. Was charged because of this .

Katlyn K. 
Rating:
1.0

Worst customer service ever. Had to go to four different uhauls and one twice to get what we arranged to get a month ago. Took us over three hours and we still didn't get what we were supposed to get. Will be calling customer service Monday.

Gordon M. 
Rating:
5.0

The staff was excellent and the equipment perfect.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

The lady was so kind to me in very stressful situations. She made me feel much better. The man was also nice and helpful.

WENDY M. 
Rating:
4.0

Help with fuse..thanks

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Excellent service

dick D. 
Rating:
3.0

Communication and rates.

Lizabeth G. 
Rating:
5.0

She was so helpful checking in and out

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

kevin E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Great team very friendly and polite!

Shawn B. 
Rating:
5.0

Customer service was top notch!! Thank you thank you thank you👍🏻

BEN V. 
Rating:
5.0

After going 400 miles the trailer lights quit working Went to 2 different locations to repair. With no results

Wade D. 
Rating:
5.0

The staff was courteous, professional and well trained. The vehicle was clean and well maintained.

John D. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Staff was efficient on pick up and return Thanks

Donald H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Zach and team were fabulous!! Kim Stearns

Andrew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Avery and her team were amazing. They seamlessly worked around our craziness to ensure that the pods were there when we needed them. We would highly recommend them.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

KHRISTOPHER N. 
Rating:
5.0

The manager was on point in handling my needs!

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

ZACHERY JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Judy J. 
Rating:
1.0

Very upset and dissatisfied with uhaul! Next time I will use someone else. First location at west park horrible. Cost me extra money due to broken truck after broken truck. Paid movers and couldn't use due to delays and broken trucks.

Regina R. 
Rating:
5.0

Customer did not leave a comment.

Misty C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

CARRIE WALKER K. 
Rating:
5.0

Customer did not leave a comment.

JORDAN L. 
Rating:
2.0

Customer did not leave a comment.

KAMERON T. 
Rating:
5.0

All good!

Kenneth A. 
Rating:
5.0

What great customer service. Angie Thank you for explaining everything to me. You are great. Don't find excellent customer service anymore. Uhaul is lucky to have you.

Cindy O. 
Rating:
5.0

Customer did not leave a comment.

Chelsea T. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

I know this location is busy, getting another employee wouldn't hurt. I know it's hard these days to find good people. As times are hard. Other than that, service was good and the counter person was informative and very professional. Thanks for the hard work.

Charles W. 
Rating:
1.0

Customer did not leave a comment.

Lindsay E. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

I was promised a call Christmas Eve day (approximate 2 + days) as the day after Christmas (26th) was one day before 27th pick up in Bozeman. Disappointed that no 26' was available so I settled on 20' via a 2nd reservation in Billings. The 20' didn't have the engine zip and handling that 26' trucks have.

Lance C. 
Rating:
5.0

Very friendly and welcoming. Will recommend for sure.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

GLEN M.  |  Overall Experience 
Rating:
5.0

Jessica and her staff were very nice and helpful.

GLEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA N.  |  Overall Experience 
Rating:
5.0

Wonderful staff . Helpful and friendly

Tiffany P.  |  First Impressions 
Rating:
5.0

Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.

Arthur M.  |  Overall Experience 
Rating:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha P.  |  Overall Experience 
Rating:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
4.0

To vet priced but good

cynthia h.  |  Overall Experience 
Rating:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha P.  |  First Impressions 
Rating:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David P.  |  Overall Experience 
Rating:
5.0

they did a good job for me

john f w.  |  Overall Experience 
Rating:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick C.  |  Overall Experience 
Rating:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan k.  |  Overall Experience 
Rating:
5.0

Jackson was very friendly and provided excellent customer service. Thank you!

Greg C.  |  Overall Experience 
Rating:
4.0

Everything was fine and all worked out well

Cynthia E.  |  Overall Experience 
No reviews have been submitted for this location.

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