Customer Reviews for U-Haul Moving & Storage of West End

3,715 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

KAMERON T. 
Rating:
5.0

All good!

Kenneth A. 
Rating:
5.0

What great customer service. Angie Thank you for explaining everything to me. You are great. Don't find excellent customer service anymore. Uhaul is lucky to have you.

Cindy O. 
Rating:
5.0

Customer did not leave a comment.

Chelsea T. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

I know this location is busy, getting another employee wouldn't hurt. I know it's hard these days to find good people. As times are hard. Other than that, service was good and the counter person was informative and very professional. Thanks for the hard work.

Charles W. 
Rating:
1.0

Customer did not leave a comment.

Lindsay E. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

I was promised a call Christmas Eve day (approximate 2 + days) as the day after Christmas (26th) was one day before 27th pick up in Bozeman. Disappointed that no 26' was available so I settled on 20' via a 2nd reservation in Billings. The 20' didn't have the engine zip and handling that 26' trucks have.

Lance C. 
Rating:
5.0

Very friendly and welcoming. Will recommend for sure.

Michael B. 
Rating:
5.0

Nice people

Rick H. 
Rating:
5.0

Very helpful and knowledgeable.

Gina V. 
Rating:
5.0

Excellent customer service

ROBERT T. 
Rating:
4.0

One of the straps for the passenger side tire was just about torn through! Told attendant they need to replace the strap! It was a good rental experience other than the strap!

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

ALVIN DALE Z. 
Rating:
4.0

Not a thing! Fast and very convenient for me!

Ronald T. 
Rating:
4.0

Nothing needed. The reservation was simple & staff was spectacular!

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Nothing. Just great!!

WILLIAM J. 
Rating:
5.0

My vehicle's reservation location had changed and I was never notified! I showed up to the original business location to pick up my truck and it wasn't there and the business was closed! I had to call U-Hauls 888 number to find out where my reserved truck was and they hadn't even updated my reservation or notified me. VERY poor customer service on the reservation end, not the pick up locations fault! The guys at the pick up location were fantastic! Very friendly and helpful. Brought the truck around to the entrance and warmed it up for me. Thank you to the guys at 2152 Grand Ave!!

Lisa D. 
Rating:
5.0

I love this location! Great people… always ready to help and satisfaction is an outstanding goal!

Mary M. 
Rating:
5.0

Great experience...this is the way to go for moving!

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Sheri E. 
Rating:
3.0

I would just warn my friend that the trailers are not upkept the best. It was all I could do to lift the ramp and put the ramp down I had to jump on it.

Wanda Kay C. 
Rating:
5.0

Customer did not leave a comment.

RUTH ARDEN K. 
Rating:
3.0

Customer did not leave a comment.

Wanda Kay C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Krisjon M. 
Rating:
4.0

Customer did not leave a comment.

Melissa F. 
Rating:
4.0

Customer did not leave a comment.

Joann E. 
Rating:
5.0

Customer did not leave a comment.

GLEN M.  |  Overall Experience 
Rating:
5.0

Jessica and her staff were very nice and helpful.

GLEN M.  |  First Impressions 
Rating:
5.0

The truck was well maintained but honestly not as clean as one would expect. Guys at the location were very helpful and Howe friendly.

Tawnya S. 
Rating:
5.0

Customer did not leave a comment.

VICKIE V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

My wife picked up the trailer. We loaded it, and as we were preparing to head out of town I noticed that it was missing a lug nut and one of the tail lights was not working properly. We had to drive all the way across town to have someone replace the lug nut, and the gentleman who helped us said that he didn't have a tail light to replace the one that was not working. All of the people with whom I had exchanges were very pleasant. This includes the woman who set up the rental, the manager with whom I confirmed the rental (the computer was acting up). the gentleman who replaced the lug nut, and the two gentlemen who were there when I dropped it off. In this day and age of poor service, all of your people stood out as exceptions.

CHERYL PILATI C. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

ZACHERY M. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

The people that work there were very helpful and done an excellent job of getting my needs taking care of. Would certainly recommend this facility to anyone who is considering making a move.

Victor L. 
Rating:
5.0

Guys were great - hooked up the trailer and the whole 9. Zero issues 10/10

Tobias C. 
Rating:
1.0

Unacceptable help from staff, had to call customer service twice

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
1.0

Renters beware! Some reps here don't know how to appropriately quote you on pricing and when you go to return the rental truck it will be dramatically MORE than you were told, despite returning the truck in perfect condition, fueling completely, and traveling the exact distance you told Uhaul at the time of departure and a timely return. I was quoted under $400 & than expected to pay $1073.55. Customer service to resolve issues is a nightmare and sends you spiraling in circles. Would NEVER do business with the is location again (Grand Ave. in Billings, MT) and am highly considering NEVER using Uhaul again in general as corporate is USELESS when branches fail to do right by their customers. DO NOT GO HERE!!!

SHANA J. 
Rating:
5.0

Thank you!

Linda L. 
Rating:
5.0

1. My experience with Uhaul-Ubox makes me want to work for you. Very impressed with the customer service from beginning to end. The communication was excellent with one exception (bullet 3. below). The services and cost were better than expected. The Ubox program is well thought out and the operational process and tools (boxes, covers and bar codes) is very impressive. 2. I said "no" to the recommended containers in above question, that is only because I think the measure of "bedrooms" is tough to quantify, I think a consideration of the person(s) age, how long they have been in the home, kids, hobbies and the last time they moved could get a better result. Maybe add an "advanced" measure. 3. My one issue was when the containers arrived in Billings. I scheduled delivery 5 days in advance. Wasn't until I called on the day before that I was informed they could not delivery due to staffing (completely understandable). However I had already scheduled unloaders and due to the timing if I waited for Uhaul to deliver I could/may have paid for another month of storage. Little clunky at the end and staffing issues are not all of a sudden, they are ongoing, however the local team was very accommodating and flexible on letting me pick up the Ubox myself. It all worked out. 4. Thank you to the Ubox team in Tualatin and Billings.

Robert C. 
Rating:
1.0

I was told to just leave it there and unhook. Given no receipt then told I can leave. And what's bullshit is I was told 60 something for a weekend with insurance and got charged 102 dollars. Now I have an issue. Im a returning customer. No I think ill go to other places

MARY H. 
Rating:
3.0

must have been short staffed

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

The employees are super hard working. They are over worked and overwhelmed by having to do things by the book.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Wanda C. 
Rating:
5.0

Great customer service from the staff at the location. Could not get the self serve app to work well at all.

JULIE H. 
Rating:
1.0

The trailer I rented got a flat tire. I tried contacting roadside support and was on hold for over 20 minutes. I had a narrow window of time to pick up the vehicle that I needed the trailer for. I was able to get a local tire shop to help, no thanks to Uhaul. The entire event made me late and I would not have been able to drop the trailer off before the U-Haul location closed. I took it back the next day, explain the situation and was still charged for two days. They were kind enough to remove the fee I paid the tire shop. But I still feel I should have only been charged for one day.

Isaac I. 
Rating:
5.0

Customer did not leave a comment.

DAWN T. 
Rating:
5.0

This is a great Uhaul location to do business with. Personnel in the store a very professional, courteous, and helpful. We have been in the store frequently over the past couple of months as we prepared to move and moved and personnel were consistently great!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE MARIAN S. 
Rating:
5.0

Everything was just fine

Dylan T. 
Rating:
4.0

People here seemed great. I left my phone in truck and they immediately called all numbers on my contract to let me know and I hadn't even got 1 mile away yet.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
5.0

All was great both times I used uhaul!

KEVIN K. 
Rating:
5.0

I asked for a receipt showing I returned the equipment. Was told it would be e-mailed but have not received it within 24 hours of trailer return.

JAMES MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

My rental experience could not have been more pleasant. The vehicle was clean and waiting for me upon arrival in Billings. The young gentleman's name who waited on me during vehicle delivery and again upon vehicle return was "Zack." A very courteous and helpful young man. I can sum everything up by saying...Having owned my own business for 42 years, I would be very proud to have "Zack" representing my business. Please tell him he is greatly appreciated. Sincerely, Wes Hixon

WESLEY H. 
Rating:
4.0

Customer did not leave a comment.

Sean E. 
Rating:
5.0

Great service. Motorcycle trailer was in great shape and worked great.

Michael A. 
Rating:
4.0

This location seemed very nice. I showed guy pictures and video from where I got hooked up. Guy was very helpful and apologized for that then I told him I own automotive garage. He said oh also I should have been allowed to leave with the one old bias ply tire that was on it.

MICHAELLEE W. 
Rating:
4.0

Very professional. Easy check in.

DAVID F. 
Rating:
3.0

U-Haul app self checkout service needs work. Could have been faster waiting in line.

Lloyd S. 
Rating:
5.0

Customer did not leave a comment.

JESSE L. 
Rating:
5.0

The person helped me was truly excellent. I think his name was Frank. You are lucky to have him on your staff. Very pleasant, but more importantly he was efficient, knowledgeable, and helpful. It is people like Frank who really make a difference for your company.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

I received excellent customer service from a very helpful employee, the truck was clean and was perfect for the task.

ELIZABETH G. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Billings U-Haul was wonderful to work with-especially the manager, Avery! Thank you, Avery!

Rhonda F. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I didn't get an emailed copy of my receipt.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

The only negative is that there's no outside drive up storage units. Great service!

glen D. 
Rating:
5.0

Aavry was professional and got us checked in no time. Best customer support and service I have seen in a very long time.

Steve H. 
Rating:
5.0

Excellent customer service on pick up and return. Aavry was especially helpful and friendly.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

warren H. 
Rating:
5.0

Love the staff at this location

CHRISTINA G. 
Rating:
3.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Again the overall company is worthless when it comes to customer service. Spent 2 hours on the phone and transferred 4 times for everyone to say there is nothing I can do, let me transfer you to this department.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

every thing was great.

RONALD P. 
Rating:
4.0

Customer did not leave a comment.

Janet J. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS G. 
Rating:
5.0

We just completed a move from a home we lived in for 20 years, raising our family. Could not have done it without the folks at our local Uhaul!! Really appreciate their help in these crazy times

Debra J. 
Rating:
5.0

Excellent customer service! The young lady who helped me is a great asset to UHaul.

CHRIS ANDREW K. 
Rating:
5.0

We have returned several times to this location due to the helpful customer service.

Roger S. 
Rating:
5.0

The entire staff was so pleasant, patient, helpful. I had a hitch installed on my Hyundai Sonata and a project which could have taken all day was completed quickly and efficiently. The gal at the front desk even recommended a place for me to have lunch while I waited and it was delicious! I highly recommend this location. It's spacious, clean, organized, well stocked.

KATHERINE G. 
Rating:
4.0

The Girl at the desk was great!

MARVIN Q. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
No reviews have been submitted for this location.

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