Customer Reviews for U-Haul Moving & Storage of West End

3,975 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Annita W. 
Rating:
5.0

Thank you

Sean M. 
Rating:
5.0

Very quick and efficient pick up and check in. Friendly staff. I'll be back for sure!

Steven N. 
Rating:
5.0

Very friendly staff and fast and efficient service. The best service I have experienced. Thank you.

Melissa M. 
Rating:
5.0

Very clean efficient friendly

Katherine N. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Staff was greet to work with! Thank you

hertha V. 
Rating:
5.0

Great staff! Friendly and helpful.

Jack B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Corey C. 
Rating:
5.0

Customer did not leave a comment.

Helen W. 
Rating:
5.0

It was good of the agent to see me getting my car unloaded and limping and save me the effort of going inside to check in. VERY good service.

John S. 
Rating:
5.0

Great experience, very accommodating.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

CARLA B.  |  Overall Experience 
Rating:
5.0

The guy there were so helpful. I really appreciated their help.

CARLA B. 
Rating:
5.0

Very professional. Treated nice. Overall good experience. Thank you

Doug C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Job was completed itinerary wise as quoted. Very satisfied.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Melanie R. 
Rating:
4.0

Customer did not leave a comment.

Alice C. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Another smooth transaction

Shawn P. 
Rating:
1.0

I rented a tow dolly from Bozeman Mt frolics 125 miles to get it and there was no tow dolly there so I had to drive another 125 miles home without the car I needed to tow. They reserved one the next day for my dad it ended up being a Cargo trailer not a tow dolly he's 84 years old so that was a no: how did you expect him to load and unload that so again another fail. Found a tow dolly in Billings where I live was called and told (by Kyle I believe) that this would be at no charge due to all the expenses and inconveniences I had and when I got there in Billings the poor gentleman couldn't get it'll the rental processed and I had to get on the road so I told him just to charge me so I could get on the road it wasn't his fault. So again epic fail by Uhaul call me if you have any questions 406-690-5259 Kathy O'Connor

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Bruce V. 
Rating:
3.0

Staff and service were great. 5 stars. Location is not. 1 star. I did not feel unsafe, but I could easily see how someone could

Patrick H. 
Rating:
5.0

Service was great both pickup and return.will use and recommend in the future.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

The rental agents were very helpful and efficient. It was very busy in the shop but they were patient and helpful to everyone.

Leigh B. 
Rating:
5.0

Customer did not leave a comment.

Mikayla A. 
Rating:
4.0

Little short staffed on return on a Saturday afternoon. The guy I worked with was a very good guy.

Andrew B. 
Rating:
5.0

The process was quick and easy. Returning the van in and out!! Great service!

Monica R. 
Rating:
4.0

Customer did not leave a comment.

joseph J. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Dillon absolutely deserves not only a raise but a humanitarian award!!!! He's an asset to your company to be recognized! And he better be! Austin is another asset to your company and should be recognized as well.... I won't go anywhere else as long as they are running the show!! Thank you!

Penny M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Angela & staff awesome 👍😎🇺🇸

Douglas S. 
Rating:
3.0

The Uhaul we rented was defective and we didn't know until we got to California and loaded it and checked the lights and they didn't work on the trailer but worked on the car. We called Uhaul and they sent out a guy to fix the lights and replaced a fuse and left. We drove until 4 am because we had lost so much time waiting on the phone and waiting for the repair man to come. We left California and an hour before Salt Lake we stopped for gas and decided we better check it again. No lights again. Called Uhaul again and another long wait for someone to answer and by that time we were in Salt Lake City. They gave us the address of a Uhaul close to go to and when we got there the workers doing electrical were gone home. It was about 5 and we had to wait and bring the car back the next morning and get a hotel room. I went the next morning at 7 am when they opened and they replaced the wires and said the wires that were in that had been done by Uhaul when they put in the hitch on our car a couple months prior. The guy there said that that wiring only lasted about 3 months which was just crazy. They checked the lights and we left Salt Lake City to head to Montana. We stopped in Yellowstone and checked the lights at a gas station and they were not working again. This was just crazy and it was obvious that Uhaul didn't know what the hell they were doing. We decided to keep driving and get home before dark. We took the Uhaul back yesterday and they replaced our fuse again and it blew too. Then they put another fuse in and the lights worked. We turned the defective trailer in and they charged us the regular price. Bad Service at every Uhaul we went to.

Ronna O. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Stuart H. 
Rating:
5.0

This location has always been helpful and have the equipment I need.

Dan W. 
Rating:
5.0

Nothing in service, and no one gets paid enough. I have nothing but great experiences with most of my U-Haul locations.

DUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

It's the best Uhaul place I have ever used (and I've had many uses over the years!)

TERI P. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Easy, smooth polite professional employees thank you!!

PHILIP A. 
Rating:
4.0

Customer did not leave a comment.

Charity E. 
Rating:
5.0

Customer did not leave a comment.

Jodi G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
3.0

Trailer not available at closer location. However, both locations were great at making sure I got what I was looking for.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Louise G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Lynne D. 
Rating:
1.0

Came very late, and they did not call. Then, the driver would not leave the boxes where I specified. The representative I spoke to in Montana was curt and unprofessional. I've had an overall bad experience with Uhaul. Next time, I will sell/donate most of my stuff to save from giving my money to Uhaul again. I. Will also advice all my friends to do the same thing. Boxes are not worth it

Emily L. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
4.0

Excellent customer service. Richard was very professional and helpful

Stephen H. 
Rating:
3.0

Tires were bald (right to the wear bar) and I had a 2300 mile trip across country and unfortunately that was the only uhaul available. Get in it and take off and oilnlife was at zero percent and engine light was on. Get to a gas station with all of my stuff loaded and as your filling it with gas it's pouring all over the ground.

Jamie P. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Very smooth rental. Great customer service at this location! Make sure you overestimate mileage when you make reservation. If you are under, you may get a refund, like I did.

John R. 
Rating:
5.0

Great FULL SERVICE! No complaints.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
5.0

Customer did not leave a comment.

Maysee B. 
Rating:
4.0

On arrival we could not properly park the truck because the driveway was blocked by a car towing a trailer, which was annoying. The manager at the location was helpful and efficient. While verifying the fuel we were told that we were short of about two gallons of gas, which was not correct. Fortunately, at the pick-up location we took a picture of the dashboard with gas level and mileage (as recommended by the attendants), so the manager accepted the evidence.

Perla M. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Had issues with the technology when inputting my information. Had to use multiple different employee phones to finally get it to work.

Angela S. 
Rating:
5.0

I would recommend uhaul over any car rental company at any time hands down!

Cristopher L. 
Rating:
5.0

My favorite part was the shark. I didn't know they had such a variety of fish. A++ Next time we'll bring the kids!

myriah D. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

After flying across country to help my sister move (upon the passing of her husband), my original U-Haul location canceled my reservation. Thankfully, I was able to rebook through U-Haul Moving & Storage of West End. They provided excellent customer service; speedy checkout process; answered all my questions; etc. 5 Stars!

JESSICA M. 
Rating:
5.0

I was happy with the help with the rental process he got the job done

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
3.0

Customer did not leave a comment.

Jayme S. 
Rating:
3.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Wendy P. 
Rating:
5.0

I have never had a bad experience at this location! Everyone is extremely friendly and helpful. It's the only UHaul I rent from!

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

Customer did not leave a comment.

Lynn S. 
Rating:
2.0

Service was fine, truck wasn't clean and had a dirty windshield. I've never driven a large truck, staff didn't offer a walk through or ask if I had any questions. Had to watch YouTube videos for some of the controls.

Clint M. 
Rating:
4.0

Felt like close to $800 to rent the smallest trailer was excessive

Steve D. 
Rating:
5.0

The staff during pickup and drop off were very kind and courteous. The whole experience was a breeze. Thankyou

Toni P. 
Rating:
5.0

The team at this location was phenomenal! Every question was answered and the team went above and beyond for my rental! Thanks Dillon!!

Steve P. 
Rating:
4.0

I had significant mechanical issues withe the truck. The transmission would randomly spike rpms, especially when going down a hill.

Andrew N. 
Rating:
1.0

The 10 foot vehicle the tire lights were on and radio did not work and most of the storage area smelt like dog fesus. Had to return the truck. Terrible experience.

Priscilla N. 
Rating:
5.0

Customer did not leave a comment.

brad H. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Clean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. Thank you!

Andrew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA B.  |  First Impressions 
Rating:
5.0

Zach and team were fabulous!! Kim Stearns

Andrew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN M.  |  Overall Experience 
Rating:
5.0

Jessica and her staff were very nice and helpful.

GLEN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA N.  |  Overall Experience 
Rating:
5.0

Wonderful staff . Helpful and friendly

Tiffany P.  |  First Impressions 
Rating:
5.0

Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.

Arthur M.  |  Overall Experience 
Rating:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha P.  |  Overall Experience 
Rating:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
4.0

To vet priced but good

cynthia h.  |  Overall Experience 
Rating:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha P.  |  First Impressions 
Rating:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David P.  |  Overall Experience 
Rating:
5.0

they did a good job for me

john f w.  |  Overall Experience 
Rating:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick C.  |  Overall Experience 
Rating:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan k.  |  Overall Experience 
Rating:
5.0

Jackson was very friendly and provided excellent customer service. Thank you!

Greg C.  |  Overall Experience 
Rating:
4.0

Everything was fine and all worked out well

Cynthia E.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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