Customer Reviews for U-Haul Moving & Storage of West End

3464 reviews

2152 Grand AVe   Billings, MT 59102

(406) 656-2101

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 656-2101

2152 Grand AVe
Billings, MT 59102

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elijah M. 
Rating:
5.0

Hold time on the 800 phone Number was really long. The local staff were great

BRIAN JON C. 
Rating:
5.0

The young man was very courteous and I didn't have to wait long to be processed.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Robert was absolutely great during pickup, and Rick was super helpful when we dropped the trailer off. We'll definitely be back next time we need to rent from uhaul

Nichole B. 
Rating:
5.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

Customer did not leave a comment.

Max H. 
Rating:
5.0

Great, quick, hassle-free service.

Vincent L. 
Rating:
5.0

Fast and easy.

Dale W. 
Rating:
3.0

Customer did not leave a comment.

Lauren P. 
Rating:
5.0

These folks were WONDERFUL!

Deborah B. 
Rating:
3.0

Don't count on a reservation. Don't count that your reservation is recorded correctly. Don't count on the service tech to listen to your needs.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
3.0

The truck I had has a major steering problem. The guy said he has had it in the shop multiple times. That truck is going to cause a wreck. I asked for a different one but there was none so I used it because I had to move. I'd recommend really getting this truck taken care of before it becomes a major issue.

Leann A. 
Rating:
5.0

I understand these days they are very busy but they could use more help there.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Good to work with, quick and efficient

John A. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Train employees at all locations

Greg Z. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

great customer service

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY DAWN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
3.0

The overall experience was excellent! What was frustrating is to rent a truck that said $19.95 plus mileage and then use it for 4 hours, 27 miles and be charged over $50 🤨

Casey Lynn S. 
Rating:
4.0

The u-haul was very hard to keep straight on the highway. The vehicle kept wandering in different directions. When turning the steering wheel the truck sounded like nails on a chalk board.

Dalton C. 
Rating:
5.0

Thanks for great help very awesome all the people are great justin I think his name was and manager was awesome person to great people high 10 great job

James E. 
Rating:
5.0

No suggestions - very happy with the service/personnel

Philip S. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

I can't say enough good things about Avery, Austin, and Rick. They had the best customer service I have ever experienced, not only from a uhaul store but any store. They are wonderful people. They were nice, efficient, welcoming, helpful, etc. Seriously the best staff uhaul has.

Kristen G. 
Rating:
1.0

TELL THEM THE CORRET PRICE

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Jan S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I really appreciated the prompt service. I didn't catch her first name but the girl working the front desk was very helpful.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Casey E. 
Rating:
5.0

Customer did not leave a comment.

DEVLYN L. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Joel V. 
Rating:
2.0

Helpful somewhat, but not overly helpful when it came to securing my car to the auto transporter. Basically I had to beg for help to secure my car to the auto transporter. I find this part of the customer service experience to be completely awful and unnecessary. Either be helpful to your customers or they will not return. This was also a 1 out of 5 star experience for our family during this rental

Edward M. 
Rating:
3.0

I would rate it for a location in central Billings, but the experience was a bit strange. The customer service rep at one time told me that I couldn't use my debit card because it was a prepaid card...to which I said, "No, it is my debit card." He argued again and then I had to switch to my credit card. Right now, there is a pending transaction on each, so I am waiting to see if one goes away to make sure I didn't pay twice. There were also two customers who went through the check-in process next to me in the same time it took me to rent a trailer...It wasn't awful, but moving is stressful enough to not have to worry about the type of card I have or the timing to check to make sure I wasn't charged twice.

Shaundel K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

Lois Lea D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie I. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
1.0

I drove 18 miles and was charged $30 for gas at $4.50 per gallon. I used maybe 2 gallons. Make this right by me.

MARC T. 
Rating:
5.0

Customer did not leave a comment.

Khristopher N. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Dirty moving blankets.

Drew M. 
Rating:
5.0

Excellent customer service from check in to check out!

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Really helpful staff, especially since they were having to provide an item that the originally renting location had given away. Really friendly staff that helped answer questions and make sure our car was secured and we knew what to look for in case of any problems.

Natalia K. 
Rating:
5.0

Staff at Grand location- 5 star for Aavry & team members. Went beyond to help me out during one of the more stressful activities that moving is, during the holiday season. Very appreciative, will recommend this location.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

This place is convenient and the staff is the best. I was considering buying a trailer, but why would I when I can use theirs. Everything is 5 star here!!

David S. 
Rating:
4.0

Customer did not leave a comment.

Janet J. 
Rating:
5.0

Customer did not leave a comment.

Mitchell T. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Thank you for everything!!!!

Robert T. 
Rating:
5.0

Nothing. Personal was very personable and efficient. GreT experience!

Curtis I. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

LORRI C. 
Rating:
4.0

The staff have always been friendly and helpful, however we have a mask mandate from our governor and none of the staff were wearing masks in the middle of the highest case loads to date in Montana. Shame on you as I suspect this is a corporate policy encouraging a lack of enforcement.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

MARK JAMES M. 
Rating:
5.0

Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.

Meghan B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

The employees helping us with our rental were very kind and made the whole process very quick and easy

Alyssa H. 
Rating:
5.0

Billings was super helpful and understood our frustration with the truck.

ROBERT J. 
Rating:
5.0

Staff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.

Jack B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
5.0

Having the television on that is there would make the customer area a bit more welcoming

Roberta K. 
Rating:
5.0

I was there for maybe 10 mins and then I was done. Great speedy service.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Marsha P.  |  Overall Experience 
Rating:
4.0

Staff are helpful at this location.

Daniel G. 
Rating:
5.0

Grand Avenue, Billings U-Haul did very well.

Peters P. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

No employees were wearing a mask. If you are not concerned about your customer safety then think of your employees wearing their masks as your financial protection. Any customer who contacts covid and can trace it to your company will lawyer up.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Frances J. 
Rating:
5.0

Employee was great to work with she helped me with everything I needed very professional

Michael L. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

Customer did not leave a comment.

Tara R. 
Rating:
5.0

Customer did not leave a comment.

Andy W. 
Rating:
5.0

Customer did not leave a comment.

Bobby E. 
Rating:
5.0

Customer did not leave a comment.

NEIL R. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

Kaarin S. 
Rating:
5.0

Love all the staff to help me to describe and maintain me during the rental process ......very recommended.....

Nurul I. 
Rating:
4.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

DUANE T. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

They were excellent finding a 10+15+10 unit

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
4.0

To vet priced but good

cynthia h.  |  Overall Experience 
Rating:
5.0

Jackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "

Marsha P.  |  First Impressions 
Rating:
5.0

The manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).

David P.  |  Overall Experience 
Rating:
5.0

they did a good job for me

john f w.  |  Overall Experience 
Rating:
4.0

The staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.

Nick C.  |  Overall Experience 
Rating:
3.0

The people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time

joan k.  |  Overall Experience 
Rating:
5.0

Jackson was very friendly and provided excellent customer service. Thank you!

Greg C.  |  Overall Experience 
Rating:
4.0

Everything was fine and all worked out well

Cynthia E.  |  Overall Experience 
No reviews have been submitted for this location.

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