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Sara K.Customer Reviews for U-Haul Moving & Storage of West End
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A very pleasant experience. Excellent customer service. Couldn't have made it any easier to return the truck. Thanks!
WESLEY W.Avery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.
Arthur M. | Overall ExperienceThe store staff was helpful to the best of their ability but they told me they couldn't find my UBoxes and would get back to me which they never. After several attempts and contacted UHaul and having to threaten legal action the GM called saying that the boxes were never lost and she doesn't know what the problem was. She didn't have the facts or outright lied about what had happened. She was rude and unapologetic. I will never use Uhaul again after having dealt with GM Eve
Jonathan G.Amazing service was in and out!!!! Been to lot and every time very helpful
Greg H.Fix the after hours return issues
William G.Outstanding staff. Austin is incredibly professional and helpful.
Sepehr E.Tell Dominic he sucks.
JAMES E.They let us drop off the trailer after 10 pm! Thank you so much!
Kelsey T.Someone who knew what they were doing
Ted P.Improve the ability for contacting the stores directly. Up your staffing. I would be happy to pay extra for this.
Donald B.Friendly staff, easy drop off and good communication. Would definitely recommend.
KATHERINE B.They were quite busy and could maybe use more help. All the staff were working quickly, politely, and efficiently. Maybe it was just a busy day. In fairness wait times were still very reasonable. The trailer i rented was obviously very used but functioned well all weekend. Typical good, well-thought out U-Haul process.
Daniel B.They were very helpful.
Kelly R.Please make sure when you confirm a reservation the location has a truck ready to go. I had to call the owner and had to be redirected to another location. I work six days a week and today was my only day off. I was little upset to pull up and not see a truck ready....
Terry M.Had a day delay due to high winds. Took over an hour on hold and transferred twice to finally get a very surly lady to finally help. She said I would be charged $20 ...not sure have not received an invoice. My husband returned the trailer to lakeside AZ. The only person helping him was smoking a cigarette while unhooking the trailer. Very unprofessional! Your customer service...reaching a person that can help is terrible.
William F.Lessons on backing up trailer
Carol M.the young lady was very helpful thanks Dave
DAVID S.Very good experience during pick up and drop off.
Craig J.it was great! The kid that helped me was great. Attentive, smart and polite. Management needs acknowledge his great impression. I will be using more in the future.
Kenneth G.There was only one gal working. She was kind and attended to everyone in a very timely manner. She did a Great job! This is our 3 time renting a truck this month.
MARILYN G.My rating is for my original location of booking. That location was not open as promised for my 7:30 AM pickup, and at 8:05 when I contacted customer service there was a line of 3 other customers waiting outside the business, also unable to get in. I ended up driving across town to another location to pick up the truck I needed as customer service was never able to make contact with this uhaul location owner or determine why it was not open. Also, my rental cost twice what I anticipated even though I had the rental for half the time planned. Overall it was exceptionally expensive and frustrating. The customer service person that assisted me when I picked up the truck at the Billings grand location was great, she was very friendly and customer service oriented. She saved the day regarding the experience.
Heather B.Absolute worst place to rent from. I've rented from u haul 3 times, every single time I got double charged. And when I called to get it straight they said “we have no idea how that could've happened, so sorry. We will refund your moneyâ€. But it's happened the exact same way all 3 times. I'm just wondering if I wouldn't of noticed it on my bank statement, would I have ever got my refund? NO!! Horrible place to rent from.
Preston A.The lights on my U-Haul trailer wouldn't work. The worker at our pick up point didn't care and said we would “be fine†I drove 3,000 miles with a trailer that didn't have working lights. Thanks U-Haul for risking my safety and my whole families. Then refusing to give any money back when I showed you my ticket 🤣 You guys are a joke.
Jerren T.Pleasant and courteous personnel. Hold times for phone calls were long.
Brian C.I have been charged several times adding up to be $187 for a one day, 5 hour rental. I returned it an hour early and they called me 2 days later asking when I was going to be returning the uhaul. Clearly unorganized and very hard to contact anyone.
Ashley C.Extremely long wait times on phone, 1 hour plus.
Ron B.The young woman that runs the Billings store was an absolute pleasure to work with during our stressful moving time.
LISA C.everything was great
Debra A.Looks like you folks are short handed. I felt bad for the one person there as there were many customers
MICHAEL E.Have more employees working based on the amount of rentals going out. Or just have more employees working in general. Thanks
Jennifer H.Service was quick and very helpful... I've always been used to having to wait when renting a uhaul but their staff is super fast and easy to work with!
Angela W.The staff at U Haul was great and easy to work with.
Gary M.Great service! Real easy to return the trailer i rented.
Wesley W.The young lady that helped us Saturday was amazing! What an asset to the team!
Alyssa H.I would like to thank the young lady that help me out for 2 rental. She is very nice and I will always do business with them if I need a moving truck again.
RUTH A.The only complaint that I have is that the vehicle was really dusty and had a very musky smell in it when I want to go rent it out and Had not been clean from the previous use. The staff was amazing the check out and check in process was easy.
Dakota P.All representatives were professional and competent. Their assistance provided a quality product with a competitive price. The store was busy, but the representatives took the extra time to meet my every need -
Robert H.The general manager of the Billings West End location I used helped me that morning. Her name is Aavry Roberts. She was amazing!!! Best customer service, super friendly. I could tell she was responsible and hard working. Her attitude and actions made me think she owned the business. During the safety check she noticed a light not working. She asked for the owners manual, popped the hood, found and replaced a blown fuse and sent me on my way with a friendly smile. It was a great experience. The best in fact. I will use UHAUL in all my future moving needs. Look out IHAUL if I owned a business I would seriously recruit her to work for me! UHAUL is lucky to have her!
Sherrise H.Hold time on the 800 phone Number was really long. The local staff were great
BRIAN JON C.The young man was very courteous and I didn't have to wait long to be processed.
KAREN L.Robert was absolutely great during pickup, and Rick was super helpful when we dropped the trailer off. We'll definitely be back next time we need to rent from uhaul
Nichole B.Great, quick, hassle-free service.
Vincent L.Fast and easy.
Dale W.These folks were WONDERFUL!
Deborah B.Don't count on a reservation. Don't count that your reservation is recorded correctly. Don't count on the service tech to listen to your needs.
Mark W.The truck I had has a major steering problem. The guy said he has had it in the shop multiple times. That truck is going to cause a wreck. I asked for a different one but there was none so I used it because I had to move. I'd recommend really getting this truck taken care of before it becomes a major issue.
Leann A.Aavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.
Meghan B. | First ImpressionsStaff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.
Jack B. | First ImpressionsThey were excellent finding a 10+15+10 unit
Kenneth M. | First ImpressionsJackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "
Marsha P. | First Impressions