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Patrick BCustomer Reviews for U-Haul Moving & Storage of West End
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a Uhaul to relocate from Sheridan WY to Mullan ID. I scheduled a 15 ft truck to be picked up in Sheridan WY on June 21st, I got a phone A DAY before pick up that they did not have my truck and I couldn’t pick it up before Monday the 23rd. I told them this did not work. I was able to speak with someone who helped me get a truck available in Billings which was great! On June 22nd when I arrived to ID ALL of my stuff in mom’s attic was water locked. Brand new baby gifts from our baby shower that we had just received. This included baby clothes, a wiper warmer, a car seat and stroller, wipes and about $300 in diapers ALL WATER DAMAGED. I immediately took pictures and started claim. I was then told that they do not cover water damage and there was no leak in the truck per the store we dropped it off at in Osburn ID. So no I would and will never use Uhaul again nor recommend this company to any person. Awful awful awful experience and customer service. I now am expecting a new baby in 2 1/2 months and have to repurchase EVERYTHING. Absolutely terrible experience. Oh then also charged me an additional $29.00 dollars. AWFUL PEOPLE.
GARY GOur first trailer rental, and it was perfect!
KRISTIN RWe originally had selected a different location in Billings montana. That got changed because one of the pieces of equipment was not available there. The location we had to use had only one person there and he was not as helpful an would be expected.
Charles MIt seemed as though they gave me the crappiest truck on the lot because I was going one way out of state. They just wanted to dump it on another lot. Also, very unorganized. Coat me more money due ti giving away already reserved equipment
TERESHA VThe absolute rudest person checked me in. Never again will I spend my money with Uhaul. Ridiculous.
ANGELA MI want to thank U-Haul, this is the second time I help relatives in 4 weeks moving using your trucks and I was impressed. The second move was from Billings MT to Concord NC and this truck run so smooth and the gas mileage was excellent, even when this 10’ truck has a V8 engine. Very comfortable and with all the gadgets for a long trip, even a 120VAC outlet. Thanks U-Haul for this good and reliable equipment. Daniel Dextre
ILANNE DMark was great to work with. Got me the right trailer, was quick and accurate.
CHARLES CHad a hard time finding anyone to wait on us, Finally unhooked the trailer and dropped in what seemed like a logical location. The person working finally arrived and berated us that we were parked in the incorrect spot. Poor customer service.
STELLA BAll good at 2152 Grand Avenue. Helpful, efficient, and friendly!
STEPHEN CAta is fantastic every time I come and makes my experience here exceptionally good. He deserves a raise! From handling multiple customers while keeping cool to having great customer service
ERIK RI rented an auto transport, the lights, ramps, and everything worked perfectly. The tires were almost brand new condition, I was very pleased!
CHRISTOPHER LMy nonprofit organization has trusted U-Haul on several occasions to aid our needs with storage boxes for our inventory of handmade blankets and pillowcases and new stuffed animals to keep them dry and clean prior to our delivery event every December. Children in our community are gifted these warm bundles. We are always grateful for the generous donation and continued support. Last week we needed a trailer to carry 2 motorcycles to an event in Utah. Mark was so kind and generous to help with our needs again and provided our Board Chairman and another member excellent service and generous support and discount. It's businesses and employees like yours that help our community and the children or people we serve in times of need. Thank you Mark for your service and leadership and representing your business with respect and kindness. Sandy McCaffree CEO of Blankets & Bears
SANDY MThe only thing I would recommend would be having at least 2 people working on the weekends. When I went to pick up my rental it wasn’t bad at all but when dropping it off there was only one person working and he was so backed up with customers but he handled everything very professionally
VERNE VNo problems and very easy transaction.
BILLY Weveryone was very helpful.
JEFFREY CThe employee there helped me was awesome 👌
JAN SHe was extremely nice!! Told us how he just got hired on as assistant manger a couple weeks ago and he is doing an amazing job! It my first time and it was super quick and easy :)
BROOKLYN BFriendly and professional. Thanks for all the help!
MICHAEL WI was bummed that I was charged for gas when I clearly indicated in the photos that the gas level was a little lower than it should have been. I submitted photos before and after the rental which was all of 13 miles AND I put over two gallons of gas in it just to make sure I covered the usage. I was still charged for returning it with a lower gas level. Pretty poor system.
EVAN CThe paperwork in there were great to work with very good attitude. It was wonderful to see people that actually enjoy their job.
WADE HWe had a great experience. Friendly staff, easy to make a reservation, return was simple! Pricing was reasonable! Many thanks! ;0)
DAVID PGreat staff
Robert PHuston and Mike were great guys. I was hoping to get $ back since I was returning early but I understand how things work.
KATHRYN CTrailer needed lubed.
RICHARD WWell organized and efficient.
JASON PReally good service. I was impressed.
JOHN CI got charged $800+ dollars because I dropped it off at a different location. Not once was I told anything about getting a charge like that nor did I read nor sign anything but now I got my “receipt” stating that’s what I owe.
ALEXIS NFast friendly service.
ALLEN CMy complaint is not with this uhaul facility as they were able to cover for the other uhaul facility on Grand Ave. Kudos to this facility for having it together when they partners down the street dropped the ball
KARA LEquipment was clean, but the moms / grandmas attic of truck I rented leaked water onto my belongings. I would like a phone call about this.
BRANDI HFast. Efficient and thorough. Really appreciated teveryone’s assistance. Especially the gentlemen who checked me in and out that afternoon.
KATHARINE TMinor, could have been swept out.
LAWRENCE LTony was friendly and professional in helping. Give him a raise.
VINCENT LKeep doing what you are doing
DIANA HThe clerk was very good on helping me pick up the truck
ELROY NI came without a reservation at 5:30PM and Richard was tremendously helpful in getting me on my way with a trailer in less than 20 minutes. Truly excellent customer service. Thank you!
JOEL MThe only thing that’s strange is off grand they are both entrances not exits.
John E | Overall ExperienceThe one thing I would say is that the outside trailer some of our stuff was in had condensation that then froze. When we opened it there was ice on everything. The inside unit was perfect. I would definitely use inside storage again.
THEODORE W | Overall ExperienceAngie was awesome! Very accommodating and friendly...
Kim R | First ImpressionsGreat staff! Friendly and helpful.
Jack B | Overall ExperienceDillon absolutely deserves not only a raise but a humanitarian award!!!! He's an asset to your company to be recognized! And he better be! Austin is another asset to your company and should be recognized as well.... I won't go anywhere else as long as they are running the show!! Thank you!
Penny M | First ImpressionsClean, warm & secure! Staff at U-Haul saved our bacon at the last minute when we needed climate control storage. Excellent customer service and great facility. Thank you!
Andrew S | Overall ExperienceZach and team were fabulous!! Kim Stearns
Andrew S | First ImpressionsJessica and her staff were very nice and helpful.
GLEN M | First ImpressionsWonderful staff . Helpful and friendly
Tiffany P | First ImpressionsAvery is a fantastic Manager and I really enjoy working with her and her well picked staff. They are the best U-Haul facility that I have ever used.
Arthur M | Overall ExperienceAavry was so helpful, I’ve had experiences with U-Haul that were below average, but I would definitely go back to this location, even if it’s a little farther to go.
Meghan B | First ImpressionsStaff super friendly, courteous, knowledgeable and professional. They provide great service and the rates are reasonable.
Jack B | First ImpressionsThey were excellent finding a 10+15+10 unit
Kenneth M | First ImpressionsTo vet priced but good
cynthia h | Overall ExperienceJackson went above and beyond to accommodate my needs and correct computer error of incorrect size on available unit to avoid what I would consider "bait&switch". He used his own resoures to correct "
Marsha P | First ImpressionsThe manager, Jackson, was very personable and professional. He seemed busy (a brisk business), yet moved in a relaxed but efficient manner. He was helpful when meeting little obstacles (hitch fit).
David P | Overall Experiencethey did a good job for me
john f | Overall ExperienceThe staff was great, but hours were not convenient. May use again if it is something I do not need to get to for long periods of time.
Nick C | Overall ExperienceThe people we're very nice but my Ubox was not delivered on the time it was supposed to be or picked up in a timely manner. Had to call twice each time
joan k | Overall ExperienceJackson was very friendly and provided excellent customer service. Thank you!
Greg C | Overall ExperienceEverything was fine and all worked out well
Cynthia E | Overall Experience