Customer Reviews for U-Haul Moving & Storage of West Florence

429 reviews

2020 W Evans St   Florence, SC 29501

(843) 662-4935

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(843) 662-4935

2020 W Evans St
Florence, SC 29501

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Douglas M. 
Rating:
3.0

Took way over the time I was told it would take. The 1 - 11/2 hour time span went about double that. Need more customer attending employees so that the installation employee doesn't have to stop to attend other things.

Jimmy S. 
Rating:
5.0

Checked in with no issues. Thank you!

Hector S. 
Rating:
5.0

Marielle Timmons provided Great Customer Service!!

Mildred G. 
Rating:
5.0

Everything was wonderful at this location. I have never be made so comfortable while moving.

Celeste L. 
Rating:
5.0

Everything was great, you were right on point

Gregory T. 
Rating:
5.0

The young man who helped me was very knowledgeable about the trailer I needed and helpful. I think his name was Jay. The young lady who checked me back in was also very helpful and nice.

joesph L. 
Rating:
5.0

I have used storage units all over the country. This was absolutely the best, including on-site amenities, cleanliness and service Head and shoulders above all others.

jamie k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Alissa (sp?) was very friendly, patient and helpful.

DARREN V. 
Rating:
5.0

The manager and staff were extremely helpful and friendly.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Alyssa was very kind and helpful with the truck rental...it went smoothly

Eddie S. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Crystal is awesome!

Jason M.  |  First Impressions 
Rating:
5.0

When I called to get an estimate, Crystal was very informative and ensured me that the rental process would go smoothly. When i arrived the next day to actually get a rental i was disappointed to find that it was Crystal's day off. However, Alyssa made sure that the process was as painless as i had been promised. There was even a young man working that lent a hand with the boxes that were stacked too high for me to reach when I was moving from my unit to my rental! I really cannot say enough positive things about my experience with my storage unit rental, and my truck rental! I would highly recommend this facili

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Tonya F. 
Rating:
1.0

I did not get the van because the people there forgot to leave the key in the box I already called U-Haul and reported you need to refund my money please

Shamel E. 
Rating:
5.0

Customer did not leave a comment.

SHENAIL M.  |  First Impressions 
Rating:
5.0

Jae was very helpful in answering all of my questions to ensure a good rental experience.

Matthew B. 
Rating:
1.0

The drop off location in York Pa was horrible. The female attendant on 11/20/2022 appeared not to be friendly or professional. She didn't greet me, just extended her hand for my keys to the UHaul truck. She later asked where is the hauler/ trailer? I explained the hauler was turned on 11/19. She verified the trailer and left me standing outside after walking by me. After going inside to see if I was free to leave, the young lady was helping another customer. I asked am I free to go. She shook her head yeah and that was it. Not courteous, professional, polite but instead mean, bitter, & grumpy…

Franklin J. 
Rating:
2.0

The facility is severely understaffed. No one available to answer the phone. Staff needs training in basic operations. Too much reliance on automated phone system. You need to simplify check out and check in procedures. One person cannot handle the volume of phone calls or the volume of customers for such a large facility. You need at least 2 people on staff at that facility at at times. So what if there are periods of downtime. That’s goes with running any business. You must have the staff on hand to handle walk in traffic. I watched potential customers walk out after waiting for a long time and not bing served. One person is not enough to handle such a large facility alone. The staff was doing their best but I would not patronize this facility again. The long waits to be served, the unanswered phone calls, lack of basic knowledge by some members of the added up to a frustrating experience when the manager was not on duty. You need more training about basic operations and at least 2 people on duty at all times.

william p.  |  Overall Experience 
Rating:
4.0

Only 2 out 6 loading dock doors working.

Lloyd G. 
Rating:
5.0

Crystal was great and made the rental experience super simple!

William B. 
Rating:
5.0

Love dealing with Alissa. Really customer focused.

JIMMIE P. 
Rating:
5.0

Storage and trucks same location. Staff excellent

SARAH O. 
Rating:
1.0

Customer did not leave a comment.

Jareea S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Thomasine J. 
Rating:
5.0

Thank you so very much

Gregory B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

Ephesiaus W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calin A R. 
Rating:
5.0

This storage facility was far above in service and helpfulness than any facility I have used in the past. Alyssa Bennett and her crew were tops in friendly hometown service. They did everything right to make my rental a great experience going out of the way many times to help make my move easier. Thanks Alyssa for all your help. I diffinatly am impressed with your professionalism.

Larry Q.  |  Overall Experience 
Rating:
4.0

Uhaul cancelled my reservation without notifying me, causing me to get into a vehicle larger than what was needed

Kyle N. 
Rating:
5.0

I use it for business so I have a better rate or send me a coupon I'll rent every week

Shamel E. 
Rating:
5.0

Everything was clean and we paid the $14 for insurance so I didn't need to worry about documenting the dings on it before (there were a few) but didn't bother us at all. It drove great and was clean and we moved everything in one shot! 😁

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

adolfous D. 
Rating:
5.0

Jae Hanna was very helpful. Crystal Hanna was a pleasure to work with.

Jean M. 
Rating:
5.0

Excellent experience overall!! The truck did take a very long time to shift gears.

leah S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

Sammie M.  |  First Impressions 
Rating:
1.0

We have found our Uhaul/Ubox experience to be frustrating in the midst of a large move across country. Our experience with Ubox in Colorado was great but once we got to the shipping and delivery part it was very poor for NC/SC. We spent most of our savings on this move and trusted Ubox. We thought going with a large national company would be smart and best for our family during this move. Instead, we were notified our Uboxes with majority of our home's belongings and furniture to be misplaced via a text message. We struggled for days to get any on the phone. Once they were found Uhaul/Ubox made no effort in trying to make our shipping date. Instead we were put in line for delivery for the following week. We were stranded in a new state with no supplies and had used PTO to wait on Uhaul/Ubox for delivery. After negotiating, Ubox was able to squeeze us in for a delievery two days later and promised to reimburse us for living costs for the days we were stranded. They also provided moving support since our scheduled movers could no longer assist us. On delivery day, the lack of communication was frustrating. Arrival time was 11am to 1pm. At noon WE called and were informed it was in transit. 1:15pm, WE called and were informed it was delayed to 4pm. At 4:15pm, WE called and were informed it was delayed to 5:15pm. The movers no longer could help. During delivery day, it was always us, the customer, having to call Uhaul/Ubox for an update. After being lied to at Noon and then following up 2 more times it was bad customer service for a customer who trusted Uhaul/Ubox to help with their large move and spent thousands of dollars with. Many times we were on hold for long periods or were not followed up with after reaching out to Uhaul representatives. Our refund after spending thousands of dollars was also $50 a day (not per Ubox). Overall we trusted a large moving and storage company, spent close to 10K, and was very frustrated with the shipping and delivery aspect.

Caitlyn O. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Mable P.  |  First Impressions 
Rating:
5.0

Alyssa was fabulous!

Natasha L.  |  First Impressions 
Rating:
5.0

Your GM was amazing. She was very patient and helpful.

Natasha L. 
Rating:
4.0

Check the batteries on your trucks, truck couldn't start on several attempts especially after parking for a long time. gas mark on paper was more than the actual mark on gauge. dolly wheels need grease/lubricant.

Nyashadzashe M. 
Rating:
5.0

Customer service was top notch!

RAUL M. 
Rating:
5.0

Crystal is amazing. Really appreciated her help.

Jason M. 
Rating:
5.0

Crystal is awesome!!! Really enjoyed renting from her. Very helpful and knowledgeable.

Jason M. 
Rating:
5.0

Alyssa was very professional and helpful. After a day of being overwhelmed with moving, she was very refreshing to encounter. Even in dealing with customers who were not as friendly or patient she maintained professionalism and was able to correct any situation.

Jimmi J.  |  Online Move In 
Rating:
5.0

I tried the self-service pickup, which did not work. But, Alyssa was super helpful and got me going without any problems. The truck worked fine and returning was even easier than picking up. I am glad I chose this location, as Alyssa made the entire process smooth and easy!

Jeffrey V. 
Rating:
4.0

Customer did not leave a comment.

tiffany H. 
Rating:
4.0

MANAGEMENT WELL INFORMED VERY HELPFUL

Rickey C. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

I enjoyed miss Alisha, she most help in my time need,and recommend her to a friend anytime. Thank you U-Haul for your assistance. Ps. The manager did a great job with the primary contact.

Tony F. 
Rating:
4.0

Customer did not leave a comment.

Larry P.  |  First Impressions 
Rating:
5.0

Alyssa and Chrystal Went above and beyond to facilitate our special needs, as my wife is disabled. Thanks so much!!

Joseph D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Alyssa was very helpful with my uhaul reservation!

Rakevia N. 
Rating:
4.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Great experience with Alyssa. She was very professional, knowledgeable, and friendly. Made my experience memorable.

PRINCE C.  |  Overall Experience 
Rating:
5.0

I just loved my experience with U-Haul on Evans Street in Florence S.C. Alissa, the store manager was just TERRIFIC. She was so kind and attentive you just could not help but like her. She has great work ethics and serves as a great example to her employees. If every U-Haul has employees as Alissa and her crew, then you have a wonderful organization.

Larry Q.  |  First Impressions 
Rating:
5.0

Very good store, Great service and it was a pleasure doing business with Alissa and her crew.

Larry Q. 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary G.  |  First Impressions 
Rating:
5.0

Alyssa was very helpful. Made the drop off very quick and easy. Would highly recommend this location.

Deborah J. 
Rating:
5.0

Alyssa was extremely helpful and had full of knowledge of exactly what I needed for this move. Great personality, very pleasant and was very patient as I asked my questions. She took the time to show me the size of the truck I will need to haul my belongs as well as the size of unit I would need. Would i recommend this location? Absolutely! Actually, I have already recommended it on my social media while bragging about the outstanding customer service that I received.

Debra H.  |  First Impressions 
Rating:
5.0

Nothing. Everything was great!

Stevi F. 
Rating:
5.0

Customer did not leave a comment.

WILLIE BACOTE M. 
Rating:
5.0

Crystal Hanna was excellent

Jean M.  |  First Impressions 
Rating:
4.0

I would like to commend Alicia at this facility for the outstanding customer service, pleasant attitude and her personal handling of my physical situation. She made sure I had a storage that I didn't have that far to walk to which made a world of difference for me and made me feel special. Cudos Alicia.

cynthia W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

taylor S. 
Rating:
5.0

Customer did not leave a comment.

Marielle H.  |  First Impressions 
Rating:
5.0

Alyssa was phenomenal and provided stellar service! She made renting a truck and two rental spaces so easy. And when I was faced with barriers she was readily available and made the situation that was difficult pleasant. Alyssa is truly an asset to U-Haul. Because of the experience I recently had with your company, you have earned a lifetime customer. Ayanna Bristow

Bradford B. 
Rating:
5.0

Customer did not leave a comment.

Eddie T. 
Rating:
5.0

Customer did not leave a comment.

TORRA F.  |  First Impressions 
Rating:
5.0

I used the location @ Evans St. Florence, SC. The staff was extremely helpful. I really enjoyed my experience there.

Denise M.  |  First Impressions 
Rating:
5.0

AlIssa was amazing. She was handling the entire place by herself. 3 customers and a deliver. She was calm and well organized and kept everyone aware of when she could help them. She was extremely knowledgeable of all of the uhaul products sold at this store. To top off the great experience, Alyssa was outside when I returned the trailer. She directed me to the correct spot, took care of everything, I did not even have to get out of my truck. Alyssa needs a raise. Great Job Alyssa, thank you

Charles R. 
Rating:
5.0

Overall very well center and was very friendly employee

Freddie C. 
Rating:
5.0

Customer did not leave a comment.

Brittany S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

vanessa w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamott G. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
4.0

Customer did not leave a comment.

jim O. 
Rating:
5.0

Alyssa and staff were very helpful and friendly. The facility and truck were clean. Thank you for my great service. I also have storage there.

theresa P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E.  |  First Impressions 
Rating:
5.0

The individual who helped was amazing!

STEVEN Z. 
Rating:
3.0

Customer did not leave a comment.

SarahAnn B. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

We have big catering jobs and need to rent from time to time. They are always friendly and help us in any way they can. Thanks for always treating us like family. Dori Goff (Owner) Roger's BBQ

Dori W. 
Rating:
5.0

She's was an hard worker very nice and polite.

rose T. 
Rating:
5.0

Very nice and helpful staff

Jennifer J. 
Rating:
3.0

The address listed is not the one I signed to drop it off at. Wrong city entirely.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Bryana P. 
Rating:
5.0

Very helpful and friendly!

Mozella D.  |  First Impressions 
Rating:
5.0

Thank you, Alyssa, for going above and beyond. Very good experience..

Gerald L.  |  First Impressions 
Rating:
5.0

Alyssa (hope that's the right name) the store manger was absolutely amazing!!! From the very beginning stages of getting quotes, to getting boxes and supplies, and finally booking the reservations she did her absolute best to take care of me. Watching her with other customers as well, you could tell she loves her job and cares about every customer that walks in the door! I only worked a little with the other employees, but they also did a fabulous job! The facility was clean and well kept. The whole experience went seamlessly. Alyssa is a true asset to you company and it is because of her and her staff that I will be a loyal customer of U-Haul! Thank you Alyssa for making a crazy move for me just a little easier!!!! You and your team ROCK!!!

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

I inquired about previous ratings about the phone situation. Alyssa, who turned out to be the new manager, assured me that those practices will not be happening on her watch. (The pic of the bearded individual has not been updated, as of this rating date.) The entire staff was courteous, polite and very easy-going.

ALLISON S. 
Rating:
3.0

Excessive rent cost

David K.  |  Overall Experience 
Rating:
5.0

Great service!

Jeffery G. 
Rating:
4.0

Customer did not leave a comment.

Rosella G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

The staff are excellent and go above and beyond when taking care of their customers.

Jonathan B.  |  First Impressions 
Rating:
5.0

Very nice respectful workers.

Shyneisha G. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
3.0

Training on how to properly attach a car to the trailer. My car was damaged because it wasn't hitched properly.

AUGUSTINE S. 
Rating:
3.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

Everything was awesome

IRVING W. 
Rating:
4.0

Customer did not leave a comment.

Glenn T.  |  First Impressions 
Rating:
5.0

The lady was super nice!!

Charlie M. 
Rating:
5.0

Get more dollies because there were none available at this location or the location on Irby street.

Destiny S. 
Rating:
5.0

Very well run operation

TAMMY M. 
Rating:
5.0

The Staff is outstanding!

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ranemae G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Addie G. 
Rating:
5.0

Customer did not leave a comment.

VINUJOSEPH J. 
Rating:
3.0

Let the people know exactly and pacific what they have to do to get there refunds

Audrey M. 
Rating:
5.0

The daytime guys are awesome! Norm, Kim and Alyssa were very helpful!

theresa P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
4.0

No recommendation-everything was fine.

malcus B. 
Rating:
5.0

Customer did not leave a comment.

William H W. 
Rating:
5.0

Alyssa was great! Also Kim was very helpful

Chris B. 
Rating:
4.0

There were a few hiccups along the way, but as always, the staff was always accommodating, courteous and professional, going the extra mile to amend the situation. This made all the difference in the world, keep it up. In the end I received my boxes, my property was intact. Melissa who delivered my boxes is a Gem. Keep up the Good Work, I would definitely use U-Haul again.

Claudia M. 
Rating:
5.0

We rented another unit aside of the first one

theresa p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessie L. 
Rating:
5.0

Nothing. He was great and able to actual help me unlike the other three location i went to.

Jessica U. 
Rating:
5.0

Customer did not leave a comment.

Avis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avis B. 
Rating:
5.0

Customer did not leave a comment.

Leah A.  |  First Impressions 
Rating:
1.0

I would never rent from this location again. The mileage was in correct at pickup and was assure it would be adjusted. Mileage was not adjusted and I received $410 charge and draft from my bank on what should have been approx $40, because I was charged for additional mileage. It took 2 days to get money back. Also the manager Norman was not helpful, as associate Alyssa could not even call him to ask what to do as he is the one that did not check out correctly. Alyssa was helpful and even had notes in the account, but those notes were not followed. I would recommend that the store team needs to be retrained and mobile check in is corrected as mileage was an issue. Please contact.

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Rodrick Z. 
Rating:
4.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

Judy F. B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
5.0

Everything was great, Aylexa was very helpful. Thank you

mark R. 
Rating:
5.0

Guy at the front was working so hard. He was super nice

Teresa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebekah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip J.  |  Overall Experience 
Rating:
5.0

Pricing great and location is convient

Ashley C.  |  First Impressions 
Rating:
5.0

Very good customer service.

Charles H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARVIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  First Impressions 
Rating:
5.0

Norm and staff do an excellent job. Have used them several times.

MACK C.  |  Overall Experience 
Rating:
5.0

Very professional nice and knowledgeable personnel very helpful men to anyone

Thomas F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa P.  |  First Impressions 
Rating:
5.0

These guys are super helpful.

Chris V.  |  First Impressions 
Rating:
5.0

The entire staff is always super friendly and always goes above and beyond what is required. The facility, while not as cool as I would like, is clean and has many more amenities than any other facility I have used in the past. I have used storage businesses all over the country, so that is not a casual statement.

jamie k.  |  First Impressions 
Rating:
5.0

Very helpful and friendly.

Melissa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pam F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD E.  |  First Impressions 
No reviews have been submitted for this location.

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