Customer Reviews for U-Haul Moving & Storage of West Florence

99 reviews

2020 W Evans St   Florence, SC 29501

(843) 662-4935

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(843) 662-4935

2020 W Evans St
Florence, SC 29501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Dewayne V. 
Rating:
3.0

Customer did not leave a comment.

Delores Z. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Ericka P. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

So friendly and caring - Thank you !

William H. 
Rating:
5.0

Customer did not leave a comment.

NEIL S. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
3.0

When we did our quote online it was almost $40 more when we reached to get the uhaul then what we thought we paid at the site was totally different then what our card was charged.

Melissa W. 
Rating:
5.0

The guy was very friendly and on the ball.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

both personnel were nice and they helped me with any questions I had. I will be returning to this location should i need your services again. Thanks so much.

Archie B. 
Rating:
5.0

Norm was excellent to work with! I had ordered the wrong trailer and he quickly helped me select a new trailer that would work for what we needed. The trailer was clean and we were able to travel safely to our destination. Great customer service and will definitely be using his location again!

Kat B. 
Rating:
5.0

Customer did not leave a comment.

Vicki D. 
Rating:
5.0

Friendly and professional, good experience... Thanks for the great service.

Ruby B. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

I think that U-Haul should supply a hitchlock for their trailers renting out...there is no locking mechanism to secure the trailer to the vehicle....so in short....someone could remove the trailer and drive away with it. There should be some antitheft to the rental for protection.

donita R. 
Rating:
5.0

Very nice guy, South Carolina nice , we called it.

Lawrence S. 
Rating:
5.0

Friendly location. Quick and helpful service

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Laquoyah L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Ricky A. 
Rating:
4.0

Customer did not leave a comment.

Anita D. 
Rating:
4.0

Norm was great! He went above and beyond take my experience an awesome one. The back tire of the truck blew out and when I got in touch with Norm, he sent help ASAP! I will definitely work with this location again!

Markeyshi K. 
Rating:
3.0

Customer did not leave a comment.

AUBREY G. 
Rating:
1.0

We wrote down the exact mileage on the truck when we got it and when we returned it. We went 10 miles and were charged for 30, also asked multiple times to add on an authorized driver and he said we didn't need to and that anyone could drive the van which is not true. Also, the van was not like the one I booked online

Deandrea N. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

Tyree B. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

TYLER O. 
Rating:
5.0

Nice signage, big lot, clean area.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Kinya A. 
Rating:
5.0

Nothing Norman was excellent

Maurice C. 
Rating:
5.0

Norm is the best! He was helpful, friendly, and an excellent problem solver!

TERESA R. 
Rating:
5.0

No improvements needed...Norm and staff are AWESOME!

Mark A. 
Rating:
5.0

Nothing. Everything was perfect. Great service!

David W. 
Rating:
4.0

Nothing everything was fine.

Pauline S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Very friendly and helpful employees

Bruce L. 
Rating:
5.0

You guys were excellent and very courteous. Very professional.

Bernard J. 
Rating:
5.0

Customer did not leave a comment.

Sidney W. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

The front overhead light was on the entire time making night driving very difficult and dangerous

Gilbert D. 
Rating:
5.0

The associates at this location were very friendly and helpful;.

Jeffrey C. 
Rating:
5.0

the service was exceptional

James A. 
Rating:
5.0

Customer did not leave a comment.

Kameika M. 
Rating:
5.0

The service was excellent from start to finish and I give them a a+ Plus and I would recommend a friend.😊

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Radio could be fixed but no other complaints !

Preston L. 
Rating:
5.0

It was a great experience. It could not have gone any smoother.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Got the equipment I needed, when I needed it! Location was easy to access and the best part was Norm. He was polite, extremely helpful, and attached the car hauler for me. Will definitely use again!

CRAIG A. 
Rating:
5.0

unlike SecurCare Self Storage located at 8438 E Independence Blvd, charlotte, NC 28227 This location in Florence sc is very good and the general manager ww met on july 17th wA very helpful. Highly recommended

Mhd A. 
Rating:
5.0

Customer did not leave a comment.

MELINDA W. 
Rating:
5.0

Customer did not leave a comment.

TROY L. 
Rating:
5.0

Customer did not leave a comment.

Freddie J. 
Rating:
5.0

Problem free drop, good job.

james B. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Trailer was dirty when we picked it up

John C. 
Rating:
1.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMINWEST L. 
Rating:
5.0

Excellent customer service people

Pamela S. 
Rating:
4.0

I went to pick up my truck, it was not there. Abby (at the N Irby St location) quickly and professionally made arrangements for me at the other Florence location (W Evans). I'm not sure how to deal with customers not bringing their truck back, but Abby went above and beyond and I wanted to mention that.

Thomas G. 
Rating:
2.0

Customer did not leave a comment.

SHONTAY C. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Yuan C. 
Rating:
5.0

This Uhaul site is awesome! Norm Steadman should train all Uhaul employees and managers how to do business. He is an awesome person to work with and truly knows how to put customer service first. It made my experience wonderful.

Fredrick S. 
Rating:
5.0

Norm went above and beyond to help me. He is awesome and I would recommend this site for any Florence area Uhaul customer.

Fredrick S. 
Rating:
5.0

Nothing

Pokii S. 
Rating:
5.0

Excellent service. Couldn't have been happier.

FRED J. 
Rating:
5.0

Love the new Florence location.

Derek D. 
Rating:
5.0

Nothing. Norm is a great manager. He is very helpful and caring when it comes to any issue you might have. I would definitely recommend this location to anyone needing any Uhaul services in the Florence area.

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Online reservation was made for pick up at another U Haul location. This location was closed. I then had to find another location for pick up. Once I found U Haul if West Florence everything went smooth. In the future I will make sure all online reservation are at a U Haul store.

William H. 
Rating:
5.0

Customer did not leave a comment.

Faith S. 
Rating:
4.0

Customer did not leave a comment.

Russel L. 
Rating:
5.0

This customer service is so wonderful at this location. It was my first time at this location and I plan to use this or the one on S. Irby if not available here. The truck was available, clean, and what I needed. The staff member had me laughing 🤣. Made my day so friendly. Thanks and I will tell my friends. I don't think it needs any improvement, The store was clean, air-condition with hot heat outside and I didn't have to wait in and out.

Teresa D. 
Rating:
1.0

No one there to accept my drop off, except u-haul truck driver, who called man in charge, and he said to just leave it and he would take care of it later. Dropped it off in twenty-four hr. period and still got charged for two days.

Steve W. 
Rating:
5.0

Very pleased with service.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
3.0

Did after hours drop off even though the website did NOT work

TRACY P. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
3.0

Not a clear place designated for after-hours drop off.

BRUCE L. 
Rating:
5.0

Need a specific area designated for returned vehicles be parked in. Having to take multiple pictures to 'prove' the condition of the truck upon returning it to the lot while using the app is a hassle. Also, it is much easier to pick up a truck with a full tank and return it with a full tank, than it is to guess how much fuel to put back in it to get it back to the estimated level when you picked it up, seems almost to be a gimmick to gig the customer with a fuel charge. The truck ran well, drove well, A/C worked well, and was comfortable to drive. Cruise control would have been welcomed to reduce right foot fatigue after a hard days work and a two hour drive back.

David L. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Doron B. 
Rating:
4.0

Customer did not leave a comment.

Calvin Z. 
Rating:
3.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Angwene M. 
Rating:
5.0

Wouldn't change anything!! NORM was great. Will be visiting again

Tawanda S. 
Rating:
5.0

Long line. Staff better.

Andrew D. 
Rating:
5.0

Can't think of anything - it was fast and efficient.

Rufus K. 
Rating:
3.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
No reviews have been submitted for this location.

Additional Services at this Location

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    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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    History

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