Customer Reviews for U-Haul Moving & Storage of West Kelowna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Kelowna

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Larry B.
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Beautiful business. Clean. Organized. Staff seemed proud of their facility.

Robert R.
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Customer did not leave a comment.

James B.
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Grease trailer parts the ratchet straps on the vehicle towing trailer were all rusted and I wasn't able to use them. I had to go purchase a can of spray grease.

Ian M.
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Customer did not leave a comment.

Justin S.
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Customer did not leave a comment.

Darryl A.
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Customer did not leave a comment.

Kalani A.
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Customer did not leave a comment.

Brandon D. | Overall Experience |
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Customer did not leave a comment.

Jeff K.
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Customer did not leave a comment.

Tamarra K. | First Impressions |
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While renting a truck on line, I continued to read about all the amenities. I was later offered a storage unit for 1 month free. I took the offer as I was needing storage anyway.

Calvin D.
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Maybe keep locks on all the truck rear sliding doors

Dan V. | Overall Experience |
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Customer did not leave a comment.

Shawn F.
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Customer did not leave a comment.

Steven T.
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Everything went well from online ordering, pickup and return.

alex h. | First Impressions |
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Very helpful. Fast process getting set up

Ronald H. | First Impressions |
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Customer did not leave a comment.

Ashley Z.
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second time I've dealt with the local uhaul and second time I've been very impressed.Wouldn't go anywhere else for my rental or storage needs. Good job guys!!!

Trish K. | Overall Experience |
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Customer did not leave a comment.

Andrew L. | First Impressions |
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I had issues with the truck, I rented in langley, but staff in Kelowna were helpful and tried to assist us

Anita F. | Overall Experience |
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Customer did not leave a comment.

DARLENE P. | First Impressions |
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Customer did not leave a comment.

Wayne M. | Overall Experience |
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Customer did not leave a comment.

Peter K.
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Customer did not leave a comment.

David W.
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Since we just had a snowstorm, and in the morning the windshield was iced up, perhaps a scraper and brush in the van would be an idea. You could always add it to the bill if it wasn't returned.

Kalani A.
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Customer did not leave a comment.

MARK W.
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Dirty. Even preCovid that was gross. Coffee and pop (I hope) all over seat, cup holders, and even coffee on the windshield! Had to clean window heavily because in the dark, headlights from oncoming traffic lit up windshield so much I was blind. Being a long time truck driver I can drive with the dirtiest of windows. Not this one. Asian lady was annoying for check out process. All other staff excellent.

Leona T.
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Customer did not leave a comment.

Blair S.
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Your service personnel from Arizona were exceptional. The agent did a great job in walking me through everything and she had a replacement tire there in under an hour. Outstanding!

Colleen L. | First Impressions |
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Customer did not leave a comment.

David H.
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do thorough examination of vehicle-more than once were our windshield wipers bad + our last truck had a weak battery that failed to start once truck was loaded! cost us more than an hours time + caused a late return of truck.

Maxyne l. | First Impressions |
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Customer did not leave a comment.

Kenneth F. | First Impressions |
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Great service; helpful and friendly. Thank you.

Jill D. | Overall Experience |
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I found the staff at West Kelowna u haul extremely helpful and service was fast. The only downside was often a couple bay doors were out of service at once so you were either waiting or hauling your stuff from the parking lot in.

russel b. | Overall Experience |
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Customer did not leave a comment.

Clint D. | Overall Experience |
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We certainly locked our car between loads. Majority did not wear masks. Garbage was overflowing and disturbing. The floor was filthy. There was hair and fingernails stuck to the floor with smashed food and sticky liquid. We saw acetalyne tanks being loaded. 3 of the garages were closed for a week. We were alone there and only one cart was available. The items left by others is a great idea. Perhaps permanent shelving with a sign would be an improvement? When we head a question the office area was always busy with only one person working.

EVELYN D. | First Impressions |
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The rep that day when I went to offload and hand in the truck was a female and she was not too helpful in her explanation and showing me when I told her I did not understood. I had to call a male who was working to help me and he was very helpful and kind to me.

Karl B.
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All good fast service thank you

Rodney H. | Overall Experience |
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On two occasions, a worker named Tao had very poor customer service skills. She was intentionally unhelpful, abrupt, wouldn't listen, and rude. And she wouldn't accept my answer or explanation for what she was accusing me of. Due to her customer service, I will not give UHAUL in West Kelowna my business anymore nor would I recommend them.

Clear Jelly Stamper L. | First Impressions |
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Customer did not leave a comment.

Janice T. | Overall Experience |
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I had seen things on the news about West Kelowna Uhaul. Some kind of standoff I was worried about going to my storage unit. I had seen a man that may have slept in his car outside the uhaul. I just didn't like how dirty the bathroom was and thank goodness I didn't always have to utilise the facilities. The staff seemed for knowledgeable about they're jobs and worked as efficiently as possible. That was great.

Darryl O. | First Impressions |
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We didn’t receive the summary in the email as there was no attachment “below “. Just a minor oversight I am sure. Everything else was fine in my experience with U-Haul storage lockers so far. It’s a very clean place and the staff is great.

Don&janet M. | Overall Experience |
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The facility could use a few more larger carts to carry oversize items. We liked that they have used boxes in the front area that people can take for packing.

darrell b. | First Impressions |
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Customer did not leave a comment.

Tyrone H. | Overall Experience |
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Customer did not leave a comment.

Peter N.
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Great staff, easy out and back

ADEEL B.
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Customer did not leave a comment.

Ron b. | Overall Experience |
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Lighting problems with in the building hard to see anything without a flash light, hard to get into my unit when i needed to. lots of garbage laying around from abandoned units or left behind from move outs.

Calvin L.
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Customer did not leave a comment.

Renee H.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

William F.
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Excellent customer service

Rickie B.
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Actually clean out the back of a truck before letting me take it. Your company must not use new pictures when you give show to customers because my truck had 2 Dollies and over 20 blankets in the back of the truck, the picture showed a empty truck. The employee also hooked the auto transport trailer to the truck, not realizing that the trailer had a flat.

Bradley F.
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Customer did not leave a comment.

Diane D.
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Customer did not leave a comment.

MAURICE K.
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Customer did not leave a comment.

Tyler S.
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I reserved a truck online and then it wasn't there when we tried to pick it up. So uhaul found us another truck so we drive to a different location and when we get there the truck was reserved for the PM and not the AM. Experience trying to get a truck was Poor but the service at the actual location was great.

HOWARD F.
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Customer did not leave a comment.

Cory M.
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Customer did not leave a comment.

Glen P.
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Customer did not leave a comment.

Flavio C.
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Customer did not leave a comment.

William S.
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The issue I had was with the booking. I had booked online well in advance of the required date, I was called the next day by Uhaul stating that they couldn't guarantee me the truck at my specific location and could at another location which was 50km round trip from where I needed it. I went to the location where I booked and they had 8 of these trucks sitting in the yard. Basically I wasn't guaranteed the truck I rented at the location I picked until the day before I needed it. What is the point of booking for a specific location???? Booking needs work but the online registration and staff at the location were great. Thanks Will

Betty J.
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Customer did not leave a comment.

Georges M.
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Customer did not leave a comment.

Howard A.
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The truck was not there as per agreement; I had to travel to a different location to get a truck.

Charles W.
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The man who was running the place in the morning was great! Calm, friendly and quick. The truck was spotless and had exterior scratches marked on the vehicle with stickers which gave me peace of mind.

Monica W.
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Just had to wait in line a bit too long otherwise great.

Melvin C.
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Friendly, efficient staff. Renting took some time but dropping off was quick

Robert R.
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Customer did not leave a comment.

Ken H.
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Customer did not leave a comment.

GORDON M. | First Impressions |
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Customer did not leave a comment.

Don&janet M. | First Impressions |
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Check in took a very long time and prices did not match the website but were higher (I wrote them down). The 1st key card never worked. We returned with our storage items and couldn't get in. They gave us a new access card, then 2 door-bay garage doors were broken so we had to drive out again as the number 1 and 2 doors either didn't lift or close. We are seniors so asked for a close by locker. The locker they gave us was very very far from the entrance. Despite all this, staff were friendly and apologized for the hassles and gave us a lock for our trouble.

Godfrey T.
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Customer did not leave a comment.

VERN K. | Overall Experience |
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Totally satisfied with the location except for not being able to reach anyone on the phone, ever. I called at least a half dozen times over the term of my rental and waited up to half an hour with no response. I understand they may be busy but there should at least be an option to leave a message or get a call back.

Darrell B.
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More staff??

Marjorie C.
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Customer did not leave a comment.

Kerri L.
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It was super easy and fast.. no hassles!

Starlene M.
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Check engine light was on.

Tyler S.
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Customer did not leave a comment.

Geoffrey S.
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Customer did not leave a comment.

Bojan P.
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Customer did not leave a comment.

bernie Z.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

Lorelei S.
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nothing I can think of at this time, great service and exceptionally clean vehicle

GEORGE M.
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The GMC Savanna cargo van was very dirty on the outside. Before driving much distance I had to clean all windows and remove bug splatters. It appeared that the whole vehicle outside hadn't been washed in several weeks. The inside was adequately cleaned though, and otherwise the vehicle performed well and was available on time.

Robert R.
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Customer did not leave a comment.

Cristina D.
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SUPERB 😊❤

Sharon B.
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They also were friendly and very nice in Kelowna as well

Andrew H.
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Supply spare tire

Garry B.
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Customer did not leave a comment.

Larry B.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

craig s. | First Impressions |
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very good to work with. But there needs to be more communication between the call in lines and the actual storage facility

glen p. | First Impressions |
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Satisfied and well treated by staff. BIG negative last minute surprises finding out that I can ONLY use a certain lock ($9.95) on the storage unit, and that storage units have limited hours for access. Not good!

Shane P.
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Dont change my pickup location, date, and time from the town over. Because of your milage fees I had to pay, in addition to the costs of getting to the next town over without a vehicle, the cost of driving to and from said other town. You will NEVER see me as a return customer

Kelsey F.
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Customer did not leave a comment.

Daniel Y.
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Customer did not leave a comment.

Gabriela M.
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Erin Coombs gives an extraordinary service, she goes well beyond her duties to help clients! Although I live in Kelowna I do all my business in West Kelowna because of the service I get from Erin and she has always a smile. Thank you Erin! Mathew gives an amazing service as well!

Norbert H.
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Customer did not leave a comment.

Rick K.
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Customer did not leave a comment.

Youn R.
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Customer did not leave a comment.

Tonya R.
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Customer did not leave a comment.

Rebekka M.
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Customer did not leave a comment.

William L.
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Everything good

Carson M.
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Customer did not leave a comment.

cathy p. | Overall Experience |
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Customer did not leave a comment.

Stuart B.
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Customer did not leave a comment.

Rene S.
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The location experience was great. Your telephone booking service and overall U-Haul way of operations absolutely sucks.

Kalpana R.
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I did not realize that I would be charged for cleaning upon returning the cargo van. I thought it would be like other vehicle rental. I would prefer not to have to pay for cleaning.

Kent B.
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When a pickup location is requested try to use requested pickup not 35 kl. Out of the way

Donald P.
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A little more clear on drop-off proceedure.

David M.
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Both occasions I was in the premises, it took much longer than necessary to process my request.

Kenneth A.
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Customer did not leave a comment.

Ken A.
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Good service, clean facility. There are 5 bays available for loading/unloading however there needs to be more hand trucks and dollies available at busy times to speed the process allowing more efficient access.

Donna R. | Overall Experience |
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Hi: I really was impressed with your business, you’ve exceeded well over above on helping and accommodating my needs and I appreciate this very much. Yes I will definitely tell people family and friends on your warm well organized business. All the best to you in the future. If I need more storage after I’ve reorganized my apartment I will be knocking on your door again. Thank you for everything from Donna Robins

John R.
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I question your calculation of the taxes on the invoice. The PST is 7% and GST is 5%, but your automatic tax add-on is incorrect..

Daniel S.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

brenda s. | Overall Experience |
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Customer did not leave a comment.

Sheena R.
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Excellent service

ANDREW A.
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

Jordan M.
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Customer did not leave a comment.

SHeryl h. | First Impressions |
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3 of the 5 bay doors are NOT working. We had a ‘lady’ steal a mattress inside the loading area, the blonde front desk lady looked through the footage but would not comment or help, we had to block the bay door, call the police to get the local drug addict (the policeman’s words and her name is Megan) to review tape and ultimately return the mattress.

Stephen B.
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Excellent customer service. Leo was very helpful.

Gregory L.
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Everything was good. Staff knowledgeable and friendly.

Tuan T.
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Customer did not leave a comment.

ROBERT T.
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Customer did not leave a comment.

Scott W.
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We were overcharged for our rental. We called in and spoke with a representative and were told Matt would contact us. This has never happened, and we moved 7 weeks ago. Very disappointing.

CORINNE S.
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Great staff!!! Highly recommend this location! No line ups, efficient and friendly staff!

Karen L.
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Customer did not leave a comment.

Katlyn S. | First Impressions |
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Customer did not leave a comment.

Darrell D.
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Excellent customer service from the local staff at the West Kelowna U-Haul both during pick up and drop off.

Robert J.
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The online reservation system was not working. I could not lock into my account to confirm my booking.

Melissa M. | Overall Experience |
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I ordered a 15 foot truck and at the day before I went to Kelowna to get my stuff u sent me an email which I didn’t check until later in the day due being busy. They gave me 26 foot and for the same price and said the fuel consumption would be the same. It wasn’t I spent 200 plus on fuel. Also I was so scared driving that big truck coming to Vancouver. I’m not impressed at all!! I feel that I should be reimbursed some of the money for the fuel if I don’t I will not use your services again and will not recommend anyone using your company. I have used your services several times and your service where pretty good except when I ordered a trailer it was to be picked up in New Westminster and the very day Went to pick it up the office had no trailer so we had to call uhaul to find out we had to go all the way to North Vancouver to pick it up. I was on time schedule and had to be out of my place by noon so that happen. However u did compensate us. The reservation was under Melissa McDonald and William Curry. We also used your services for a storage unit in Kelowna and rented a box trailer. The service for those things was excellent.

randall w. | Overall Experience |
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I reported several times over last year to staff and managers that there were people living in the lockers to no avail. Only when lockers were broken into as advertised on castanet news feed ,then Uhaul decided to let customers Manager Matt Geisbrect talked to me with alot alot disrespect about problems at Uhaul.

Maria F. | Overall Experience |
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Very accommodating staff.

russel b. | First Impressions |
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Great staff

Nima T. | Overall Experience |
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Customer did not leave a comment.

whitney l. | Overall Experience |
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The facility was filthy and there were always bay doors broken. The loading area is always full of garbage, the parking lot is chaotic and the facility feels very run down even though it’s only been open a few years.

antony c. | First Impressions |
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Phoned these people three time and explained that we were moving our house furniture to this storage. After driving from Abbotsford to Kelowna we found that the storage was on second floor and no ware near our truck. It was a night mare. I had to stand in the parking lot and find a new place to store our furniture. Thank god budget storage was able to help us out with proper storage for a truck full of furniture. We were so appointed with U-Haul. I would never recommend this place to anyone. Staff (two guys) were over whelmed. The frustration U-Haul caused me and my family is why Im giving this feed back.

John C. | Overall Experience |
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Customer did not leave a comment.

Kathryn S. | First Impressions |
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Customer did not leave a comment.

antony c. | Overall Experience |
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Moved our house hold from Vancouver to Kelowna only to find this storage was a complete screw up. No large units on ground floor as requested. Line up out the door with one staff member trying to help Complete let down after calling a number of time. Had to call Budget storage to get what we thought we would get here. Sooooo frustrating.

Morpheus G. | Overall Experience |
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The crew at the unit were above amazing and helped us greatly get through personal circumstances during a difficult time. I did have problems with someone breaking into one of my units and crazy gluing the lock on another one of my units but the staff were very quick to react and help with the situation and nothing was missing. Overall would highly recommend, things happen some of the time that are beyond our control and very happy with Matt and the team at this location.

kory h. | Overall Experience |
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The manager Matt was disrespectful and threatening

Jerome Chow Kee C. | First Impressions |
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Processing of rental was a bit too long and no seats available for customers waiting. Resting benches in loading and unloading bays would be appreciated for tired people unloading or loading. Thanks.

peter l. | Overall Experience |
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U-Haul you have some good staff at this location but U-Haul as a company is so substantially run from your H.O. I find it refreshing that a company so large can be run by so many incompetent people. I'll never be without a job no matter what degree of a mental illness the challenge I may ever end up having. The amount of times I've called and hours I've spent waiting to talk to somebody is ridiculous but you guys are very good with the emails for payment and contacting my own family across the country because you've made a clerical error for my payments that's pretty clever you guys suck I would never use you again or recommend you to anybody. Have you ever heard of Raving fans or hub much faster bad news travels and good don't count me as a raving fan understand things happen and you got to deal with them how you deal with them makes all the difference in the world you guys don't deal well with it

donald s. | Overall Experience |
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Multiple times there were transient people inside and outside the facility.. did not feel safe in the Uhaul building. This was not always the case but since the beginning of 2020 I felt it was not a safe environment. Quite often the large loading doors were left open with no one around. Anyone can then walk in! Staff was always friendly!

peter c. | First Impressions |
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I was very disappointed that I rented a van to move and was charged for 2 days and 2 days insurance when we had it back in time. The reason we were charged for the extra day was only because we had to wait in line, then fill out paperwork to get a storage unit, then put the remainder of our move stuff in the storage unit. I wondered why we were charged $140 then upon leaving noticed that I was charged for an extra day and another day of insurance as the truck sat in your loading dock and parking lot. Very disappointing to say the least.

Patricia N. | First Impressions |
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Moving our belongings in was seamless and simple. We rented an upper 5x5. Would definitely recommend the space but is very helpful to have another person with you as you use a flight of stairs to access.

Robyn N. | Overall Experience |
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Customer did not leave a comment.

Deborah F. | Overall Experience |
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Customer did not leave a comment.

Christina T. | Overall Experience |
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Customer did not leave a comment.

Kasia R. | First Impressions |
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Customer did not leave a comment.

Mark B. | Overall Experience |
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Our issue was that the garage doors never stayed closed. This made having to use a passcard almost a moot point. Any person could gain access to the facility, hide in a back corner and then stay after hours. I imagine this is how the homeless people got in there last week. I also think that the floors could be cleaned once in a while. It's pretty dirty and with the current crisis happening, it would help a person feel more comfortable. Staff are always great at this location. I do think they're understaffed during busy times given the size of the facility and location for trucks/trailers.

Karen A. | Overall Experience |
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Customer did not leave a comment.

Jerzy N. | Overall Experience |
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Customer did not leave a comment.

CARRIE C. | Overall Experience |
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Customer did not leave a comment.

EILA Q. | First Impressions |
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Horrible

peter l. | First Impressions |
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I would recommend it to a man not to a woman, your location because of all the homeless scary looking customers that are spread out on the floors in the aisles inside the rental units. Perhaps I was there at a bad time but I did not feel safe, and I did not feel safe leaving my vehicle even though it was inside.

Jerzy N. | First Impressions |
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all good !

Donna R. | First Impressions |
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Thank you for your professionalism kindness politeness, from Donna Robins

Melanie Mae F. | Overall Experience |
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I have used your storage units twice in 2 years.. this last time I was vacating the bays were dirty and full of junk.. police were there charging homeless people with drug possession and living in there cars with no plates. They were parked across from the bays. 2 men loading up many dirt bikes and parts who were approached by police regarding ? Stolen property and drugs. I was scared I might get robbed so hurried to leave. There was a homeless girl with all her clothes spread out and she looked like she needed a fix. I expresssd my concerns to both the men working there. Also the trolleys were filthy and I couldn’t put couchens on them as they looked like coke was spilled all over.. all the trolleys were like that. I was disappointed with the place..

colleen B. | Overall Experience |
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Customer did not leave a comment.

tyler n. | First Impressions |
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Customer did not leave a comment.

Linda L. | First Impressions |
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Customer did not leave a comment.

barbara a. | Overall Experience |
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At times the loading bays had a Blue truck parked day after day with their dog roaming loose with their garbage strewn all around this truck. Looked like this person was homeless and living in the bay. Also the washroom inside was very dirty as well the floors in the hallway of the storage units were very dirty. Currently I would not recommend this business as it stands.

Jill N. | Overall Experience |
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I always found staff members were very polite and helpful and I can only say good things about them. However, it was very dark in the aisle where my locker (1923) was located. We asked staff to turn on the overhead lights, and were told they were on and were activated by motion sensors. However, only about one long bank of lights was on for every five-six banks of lights, and our locker was halfway between the two illuminated banks of lights. Also, it looks like someone had been running a bike repair shop out of one locker and had spray painted the bikes in the hallways leading to our locker - lots of evidence of spray paint on the floors making it look very dirty. Normally, the facility is quite clean, but on the day we last visited, March 28, the lobby into the storage area was overflowing with junk that people had abandoned. Perhaps there was a staff shortage due to the coronavirus. When we first rented the locker in October 2019 we were very impressed with the site, but as the months went by I started fearing for my safety when I visited late at night or early in the morning because it appeared that people were living in some of the lockers and they were quite scary.

Ryan D. | First Impressions |
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Went in on friday and got a storage unit the lady who helped me was very new and had to get another associate to help with each step. Which would have been fine given the other associate didn't leave after each step. If she was that new someone should have been there or stayed with her to help her/me. Took over 30 min to finally get my storage unit. The other thing that was very disappointing was the lack of social distancing and cleanliness customers lining up in two lines side by side two associates working less then 6ft. Apart. Then when you got in the storage unit even worse instead of making people park in every second bay so people could keep there social distances they were letting every one use every day parking side by side less then 6ft apart then the carts were being used by several people with nothing around to even clean the carts and none even cleaning the carts. Even one time we came in there was a homeless person inside the supposedly locked bay rummaging thru stuff and touching everything. Very disappointed with the social distancing efforts made and general sanitation with this store given the times we are in.

craig m. | First Impressions |
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Was the location clean? No not really.. staff is off due to virus leaves.. thats fine. The local staff are great.. BUT,... I called the number for the location i was redirected to Connecticut and spoke with a young lady who has no idea where I am.. Mispronounced badly the city i live in and the street this location is on...Typically these things dont bother me, but seriously this woman is ignorant.I took it as an insult but honestly as a Canadian i expect nothing less from a US firm... embarrassing. Time for location of office and access are now a bit more limited. I understand and it does not bother me.. however this location will HAVE to remain open somehow as life does go on for others.

Melissa J. | First Impressions |
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Customer did not leave a comment.

john P. | First Impressions |
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Mathew was awesome. He was friendly explained everything about the facility and showed us our locker.

myles m. | First Impressions |
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Customer did not leave a comment.

Diana T. | First Impressions |
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Sam was very helpful

Glenn B. | Overall Experience |
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Customer did not leave a comment.

Cameron K. | First Impressions |
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The facility was very nice and the staff were very helpful

Ron b. | First Impressions |
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none

Lesley V. | Overall Experience |
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Wonderful service. Many thanks.

Jane M. | Overall Experience |
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Great place to store your stuff

terrence p. | First Impressions |
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Erin was very helpful and a pleasure to deal with !!

Robert P. | Overall Experience |
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I would definitely use this facility again

larry c. | Overall Experience |
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I was disappointed that you didn’t offer pro rated cancellation rates and I was also unnerved and upset that you allow dogs ( police dogs ) in the facility I am highly allergic

TESSIE A. | Overall Experience |
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It was nice for the lady to give me a lock since i didn't have one at the time, and she was very nice, easy to talk to she is awesome made me feel welcomed.

LANE b. | Overall Experience |
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Great place. Great staff.

kay a. | First Impressions |
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Matt was awesome at explaining the different size lock-ups. The security system etc etc. Put my first load into my space this am and it was easy and controlled.

TESSIE A. | First Impressions |
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I didnt have a lock and they were nice enough to give an extra one. I was in a rush so that was awesome

Bradley S. | First Impressions |
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Great facility... all indoors and heated...

brenda s. | First Impressions |
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The staff was very friendly and very helpful. The storage facility was excellent. The best U-Haul storage building I have been in. Thank you.

Carrie W. | First Impressions |
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The customer service was excellent and they went above to help me with allowing access after hours as I was delayed in my move. Everybody was friendly and helpful. Clean trucks and storage facility !!

Nicole P. | Overall Experience |
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Excellent staff and service

Clarence Bruce L. | Overall Experience |
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I liked the easy access and the hours open. The loading bays are used by many people it was great to see them get organized and cleaned up. Thanks Bruce

Craig B. | Overall Experience |
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You need more help during busy hours Each time i have come and needed to ask something it was at least 15 20 minutes if someone was being checked in or out

greg m. | Overall Experience |
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Great staff in West Kelowna

brad h. | Overall Experience |
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Certainly use again if looking for a storage facility in that area.

Norman B. | Overall Experience |
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The staff at uhaul West Kelowna were very well organized, friendly and went out of their way to be helpful. I would recommend this location highly.

Raymond D. | Overall Experience |
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You cut the size of my door in half, you allowed thieves to break into my locker and cause 800$ dollars damage and theft,you refused to pay for it you turned the lights down your the worst !!!

MARINA R. | First Impressions |
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Customer service was excellent , prompt, courteous,& efficient. The facility very clean. I will definitely use U haul again & recommend to my friends.

Olivia W. | Overall Experience |
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Really expensive, but very nice facility. Love the Zellers tribute.

David H. | Overall Experience |
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Very helpful and accomedating

Wanda O. | Overall Experience |
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Matt and his staff were exceptional and always went above and beyond to assist me during the time I had my lockers. I was always greeted by name and with a smile, keep up the great work Matt. Wanda

Allison H. | Overall Experience |
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The only thing lacking was a washroom for convenience. Maybe in the future.

Leanne P. | Overall Experience |
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Staff were very helpful. I received great customer service.

fred l. | First Impressions |
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Very helpful and accomodating, will recommend to friends and family.😇😇😇

VIVIAN N. | First Impressions |
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Very quick and professional

Gordon W. | Overall Experience |
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Your west kelowna uhaul storage is excellent.

Jonathan M. | Overall Experience |
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1 month ago I called waited onhold for 20min to cancel my unit. Today I had a bs email saying I was overdue and had to pay my bill and a$15 charge. So I got to waste my time and call in again. 🖕

barbara q. | Overall Experience |
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Excellent service. Helpful, professional staff. If you need storage this is the place to go.

Cheryl L. | Overall Experience |
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Service was great. Only suggestion is that they post better instructions on how to access the storage. Instructions were not very clear, and I had to call security for assistance the 1st time.

gary d. | Overall Experience |
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Convenient, clean, friendly, fantastic loading bay system, would use again and recommend to friends and family!

Carlos N. | First Impressions |
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The staff at the uhaul in West Kelowna is amazing, best service ever!!!

Michael J. | First Impressions |
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Super helpful staff. Very clean and organized storage area

fred m. | First Impressions |
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Mathew was very good to deal with. A good manager.

Jordie B. | Overall Experience |
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I really liked the set-up. Staff very friendly. Wish there were 10 by20 lockers.

andrew m. | First Impressions |
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Manager very good service

Andre B. | First Impressions |
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Very fast and great service, staff very pleasant and welcoming, help find what you need and take pride in their work.

John C. | First Impressions |
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Nice building and the staff was excellent.

Cory A. | First Impressions |
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Everything was great except one thing. It takes way to long to get to speak to an actual person. Waiting 15 minutes everytime you phone is totally unacceptable.

maya l. | First Impressions |
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This Uhaul moving and storage is the most professional and customer friendly uhaul I have ever used or stored with from Ontario to BC ! You have a big peace of mind storing your possession with them

Deb e. | Overall Experience |
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The staff I dealt with both incoming and outgoing were exceptionally lovely to deal with. Very friendly, helpful, accomodating and kind. This kind of service is so very hard to find and too bad noroom

Peter H. | Overall Experience |
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Great

larry b. | Overall Experience |
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Great staff...thank you.

Travis B. | Overall Experience |
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The staff here are great. They are very friendly and accommodating. I have always had an enjoyable experience here

Peter H. | First Impressions |
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Different rental broke so, Uhaul was able to get us an equal size truck which also included 30 days storage. For us this was a much better option. Staff were excellent from start to finish.

Paul Y. | Overall Experience |
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Never again what a joke. Its so much cheeper & budget storage pay for 3 months and get 2 months free storage! U haul turns the lights off every 20 min and locks you out with at 8pm? Wow. I HATE UHAUL

Nicole P. | First Impressions |
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Great friendly service

rick m. | First Impressions |
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It's always about staff and this staff was great. Thank you.

James J. | First Impressions |
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Assistance and service outstanding... Staff did not hesitate to help when assistance was requested.. James J..

Joanne C. | Overall Experience |
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Very friendly staff. And very clean.

deborah t. | Overall Experience |
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Great facility. I would use it again in a heartbeat!!

Shanice P. | Overall Experience |
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We met a lot of issues through the whole process of our experience with uhaul. Double charged, broken trailer lights, and lied to about where to return the trailer...would not recommend

Ken S. | First Impressions |
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Easy and well organized.

Kerry N. | Overall Experience |
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Would be nice to have a ramp or type of lifting device for taking heavy items in or out of a pickup if your by yourself.

Cody D. | Overall Experience |
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worst experience of my life. Accused of a criminal offence and denied access to my belongings. humiliated publicly. Cleared of any wrong doing by law enforcement. No apology by UHaul, very unprofessi

gord h. | Overall Experience |
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If storage needed again,will be back.

Josephine Elizabeth M. | Overall Experience |
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Everyone was so HELPFUL and friendly. The manager is extremely helpful and nice. If I needed another moving company I will definitely go back to West Kelowna. Thanks to all staff !!!

bernard s. | First Impressions |
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Had good service at both ends ,Indio,CA and here in West Kelowna. We did have to vacuumed the dog hair out df the truck when we picked it up and wipe down the inside,Wiper on drivers side was not good

jayne m. | Overall Experience |
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I would use Uhaul again for storage

Nathan R. | First Impressions |
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Nice place, good friendly staff.

Saul G. | First Impressions |
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Matt the manager, Erin & Noah have all provided us unbelievable service. They went above and beyond and we will definitely remain their customers moving forward. Great customer service!

Linda C. | Overall Experience |
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every time I was at my unite the lighting would turn off which made it hard for me to see going through boxes was very disappointed. other than that I was pleased with the facility.

greg m. | First Impressions |
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Great customer service!!

daniel G. | First Impressions |
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Friendly exelent

Kevin F. | Overall Experience |
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If there were large high ceiling storage units available -- I'd still be a customer.

Louise L. | Overall Experience |
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What a great experience...the staff were fabulous, well organized heated lockers. I felt my items were in a SAFE facility. I would highly recommend the UHAUL in West Kelowna.

tina k. | First Impressions |
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The customer service was fast, they had me in, signed up an out a there. I have had to use storage now an again as I live in a condo. I would definitely recommend your company. Thanx

Brandon G. | First Impressions |
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Had great help from a lady and a young man, i’m grateful for the service I’ve been lended. Thank you, happy New Years

MARK G. | Overall Experience |
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Would definitely use again and recommend to friends

james f. | Overall Experience |
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Awesome

izak m. | Reservation |
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Little pricy place but staff was very friendly and professional

Troy P. | Overall Experience |
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I appreciated the fact that I could call the store front desk and speak to an actual person usually within the first couple rings. Nothing worse than going through the U-Haul automated Phone garbage

chris d. | Overall Experience |
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none

Heather R. | Overall Experience |
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Facility good, staff good, however - - my account was lost in the computer system and all info had to be reentered - I put my account on auto pay and that also was "lost". Got notices account overdue.

Mark G. | Overall Experience |
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convenient secure friendly and helpful service

GARRY B. | Overall Experience |
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This facility has been great to deal with. Thank you

doug r. | Overall Experience |
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Matthew was an amazing facilitator who helped make the moving process surprisingly easy and smooth!

Vivian D. | Overall Experience |
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We were very happy with the hours and accessibility to our unit. Only thing I didn’t like was an odd smell in the garage bay -like old rancid cooking oil.

nate t. | Overall Experience |
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Very helpful

Georgia T. | Reservation |
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Great service and helpful staff.

John and Liz M. | Reservation |
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Quick, friendly service.

Donna D. | Overall Experience |
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was very helpfull and worked well around my everyday needs and or always answered my questions asked. customer service was very well met and outstanding.

Glen W. | Reservation |
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Extremely helpful and knowledeable staff.

Sasa B. | Overall Experience |
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I love the new U-Haul storage facility in West Kelowna. It is clean, well accessible and lit. Staff is super friendly and helpful.

Verne H. | Overall Experience |
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Old couches and other junk left in the loading area should be cleaned out immediately. Looks horrible

Robert C. | Overall Experience |
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NA

charlene l. | Overall Experience |
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Matt was a great help. Very friendly staff and great location. Will definately rent again if i need to.

kristy m. | Reservation |
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Good customer service. Need more than one person working at a time to shorten wait times, but overall friendly service.

Chris I. | Overall Experience |
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Rented a truck. Had to pick it up a hour away from where I needed it. Then had the garage door at U-Haul fall on my truck. Had to wait 4 hours to get it removed.

Steven M. | Overall Experience |
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No problems at all, thank you.

Bernice V. | Reservation |
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I was delayed to leave Kelowna-Lake Country by almost 7 hours - 7 pm and had a ten hour drive ahead due to brake and tail lights not working on the trailer. No follow up from calls I made.

Peter G. | Reservation |
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Friendly helpful staff. It was nice to see the size, shape and orientation of the lockers in the showroom.

yves l. | Overall Experience |
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I recommend U-Haul Moving & Storage of West Kelowna to all and will use them for my future requirements.

Jane E. | Overall Experience |
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The crew where always friendly and very helpful. Extremely happy with my experience with West Kelowna U Haul. Never had second thoughts of treasures safety and security.

trish j. | Overall Experience |
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Manager and other staff excellent!

Jason M. | Overall Experience |
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Easy, secure access

Patrick B. | Overall Experience |
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The customer service was great. All of the staff were friendly and helpful. The facility was clean and well maintained.

Jim W. | Overall Experience |
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staff friendy very helpful and accommodatiing

james h. | Overall Experience |
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Very helpful. Took a difficult move from Ontario and made things effortless. Would recommend Ubox service over a moving company any day.

No reviews have been submitted for this location.

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