Customer Reviews for U-Haul Moving & Storage of West Kelowna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Kelowna

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Leesa F. on

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Truck was clean but driver door didn't close properly & we froze as wind was coming through the door & made the windows whistle Wich was very loud & defining. Drove from BC to Ontario.y ears are still ringing.

ed M. on

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October 13, 2019 Called early in the morning to confirm if car dolly was there before I drove 50 KM to pick it up. Three phone calls and no answer. On fourth call went to central office and I explained that I tried to reach the West Kelowna and I was told someone would call me. Two hours later and no call, I decided I had to take a chance and go. Luckily the car dolly was there. The young fellow service person was on the phone on a personal call, I know as he had it on speaker, and I had to wait for him to finish the call. Also when I reserved the dolly on September 23, I was told the cost would be $278.00 and when I picked it up the cost was $304.00. I will say that the service person did help me hook up and he did explain the dolly to me and it did the trip to Yuma AZ with no problems.

Bonnie Y. on

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Gordon W. on

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Glen H. on

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Mike P. on

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I rented a new Ford truck. I did not know that the tailgate had to be unlocked with the power door lock switch. I called U Haul customer service apx. 9:30 am to ask how to open the tailgate. The rep said that he would message the local center and they would get back to me. 24 hours later and no one contacted me. Fortunately I found out how to unlock and open the tailgate.

Jonathan B. on

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Kim L. on

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Bernard N. on

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Have service to Mexico.

Ursula P. on

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Jeffrey C. on

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Nothing that I can think of right now.

Kevin H. on

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All good keep it up

Liam W. on

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Exceptional service! Outstanding customer care.... My truck broke down about 30 minutes after renting a trailer. The tow company wouldn’t tow it so the staff from the west side location volunteered to come recover the trailer. Amazing customer satisfaction so I would just like to say THANKS!!!!!!

NICOLE G. on

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This was not the location that I was supposed to pick up at. The location that I was supposed to pick up at was enterprise. They were supposed to be open until seven. When I went there at six, there was a note in the door saying that they had closed at five. This left me scrambling trying to get a rental before everywhere else closed. I ended up driving to three different locations before finding this location that was still open. U-Haul call centre tried calling this location to confirm whether it was open or not for me, however they did not answer their phones. Therefore U-Haul did not believe that they were even open.

HOWARD F. on

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Somehow, I drove 41 kilometers and the odometer showed 241 kilometers. If I ever rent a vehicle from anybody again, I'll make a point of photo-ing the odometer during pre-trip inspection. What ever happened to trust?

Glen H. on

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Norman B. on

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The staff at uhaul West Kelowna were very well organized, friendly and went out of their way to be helpful. I would recommend this location highly.

Kenneth M. on

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We waited for 45 minutes to get our truck. On a busy Saturday, especially near the beginning of the month there should be more than one staff on shift. I scheduled my pick up for 9:30am because I needed to be at my location by 10:00am but didn’t get my truck until 10:15am.

DIANE S. on

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Carey K. on

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Richard K. on

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Lisa G. on

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The locations were not a problem. However, the phone reservation and online check-in system were a nightmare. The staff on the phone who I spoke with when I called were poorly trained and didn’t listen to what I was saying. I spoke to seven separate people on three different calls to get the various problems I had sorted out. It took several hours of my time and was exceedingly stressful. I was told multiple times that I wasn’t going to get the size of the truck I had requested unless I paid double the rate I was quoted. I called the staff out on that and finally got someone in management who could fix the issue for me but it took forever. I ended up having to drive to a location further away to ensure my needs were met. Honestly, the whole experience has turned me right off of uhaul and I will never use your company again. It was truly a horrific experience.

Raymond D. on

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You cut the size of my door in half, you allowed thieves to break into my locker and cause 800$ dollars damage and theft,you refused to pay for it you turned the lights down your the worst !!!

harry Kanzenback C. on

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Lorne M. on

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1-Reserved for location 50 km away, found out only 24 hours prior. Very inconvenient. What is point of reservation if not honoured? 2- Penticton rep was not at all helpful - almost rude 3- Kid at Kelowna encouraged us to return tank with extra fuel as there would be rebate - not true! Wasted $90 worth of fuel in process 4- After hearing about switch to other location, received very good service from lady at the call-centre

Martin P. on

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MARINA R. on

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Customer service was excellent , prompt, courteous,& efficient. The facility very clean. I will definitely use U haul again & recommend to my friends.

Steven G. on

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Very friendly, helpful staff, and lots of available inventory.

Marina R. on

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randy K. on

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Train people to learn about rules of availability of vehicles for pick up. ie: how far might one have to go to pick up the vehicle they are renting, if there is nothing local available? 10 miles? 100 miles? 1000 miles? Surely they can say you won't have to go any further than ?this ??? distance.

TROY W. on

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Was very prompt was in and out in no time, Rep was polite. Would not change a thing.

Olivia W. on

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Really expensive, but very nice facility. Love the Zellers tribute.

Norman B. on

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Matthew is the most amazing agent. Well versed on all the options available and willing to "make it work". Service was great, but line ups tend to get a bit long, it may be advisable to add another agent to back up on the busier days.

Kenneth T. on

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Nothing , very well run business.

Gary B. on

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Robert P. on

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This location is impressive I even decided to continue my business with the location by renting a storage unit there Staff is very helpful and professional and rates are reasonably priced

Georgina L. on

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Very helpful & polite.

Ian B. on

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Great service from both guys when I got and when I returned trailer thanks again

Craig B. on

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David H. on

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Very helpful and accomedating

Wanda O. on

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Matt and his staff were exceptional and always went above and beyond to assist me during the time I had my lockers. I was always greeted by name and with a smile, keep up the great work Matt. Wanda

Allison H. on

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The only thing lacking was a washroom for convenience. Maybe in the future.

Leanne P. on

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Staff were very helpful. I received great customer service.

fred l. on

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Very helpful and accomodating, will recommend to friends and family.😇😇😇

VIVIAN N. on

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Very quick and professional

Gordon W. on

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Your west kelowna uhaul storage is excellent.

Jonathan M. on

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1 month ago I called waited onhold for 20min to cancel my unit. Today I had a bs email saying I was overdue and had to pay my bill and a$15 charge. So I got to waste my time and call in again. 🖕

barbara q. on

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Excellent service. Helpful, professional staff. If you need storage this is the place to go.

Cheryl L. on

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Service was great. Only suggestion is that they post better instructions on how to access the storage. Instructions were not very clear, and I had to call security for assistance the 1st time.

gary d. on

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Convenient, clean, friendly, fantastic loading bay system, would use again and recommend to friends and family!

Carlos N. on

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The staff at the uhaul in West Kelowna is amazing, best service ever!!!

Michael J. on

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Super helpful staff. Very clean and organized storage area

fred m. on

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Mathew was very good to deal with. A good manager.

Jordie B. on

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I really liked the set-up. Staff very friendly. Wish there were 10 by20 lockers.

andrew m. on

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Manager very good service

Andre B. on

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Very fast and great service, staff very pleasant and welcoming, help find what you need and take pride in their work.

John C. on

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Nice building and the staff was excellent.

Cory A. on

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Everything was great except one thing. It takes way to long to get to speak to an actual person. Waiting 15 minutes everytime you phone is totally unacceptable.

maya l. on

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This Uhaul moving and storage is the most professional and customer friendly uhaul I have ever used or stored with from Ontario to BC ! You have a big peace of mind storing your possession with them

Deb e. on

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The staff I dealt with both incoming and outgoing were exceptionally lovely to deal with. Very friendly, helpful, accomodating and kind. This kind of service is so very hard to find and too bad noroom

Peter H. on

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Great

larry b. on

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Great staff...thank you.

Travis B. on

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The staff here are great. They are very friendly and accommodating. I have always had an enjoyable experience here

Peter H. on

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Different rental broke so, Uhaul was able to get us an equal size truck which also included 30 days storage. For us this was a much better option. Staff were excellent from start to finish.

Paul Y. on

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Never again what a joke. Its so much cheeper & budget storage pay for 3 months and get 2 months free storage! U haul turns the lights off every 20 min and locks you out with at 8pm? Wow. I HATE UHAUL

Nicole P. on

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Great friendly service

rick m. on

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It's always about staff and this staff was great. Thank you.

James J. on

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Assistance and service outstanding... Staff did not hesitate to help when assistance was requested.. James J..

Joanne C. on

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Very friendly staff. And very clean.

deborah t. on

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Great facility. I would use it again in a heartbeat!!

Shanice P. on

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We met a lot of issues through the whole process of our experience with uhaul. Double charged, broken trailer lights, and lied to about where to return the trailer...would not recommend

Ken S. on

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Easy and well organized.

Kerry N. on

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Would be nice to have a ramp or type of lifting device for taking heavy items in or out of a pickup if your by yourself.

Cody D. on

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worst experience of my life. Accused of a criminal offence and denied access to my belongings. humiliated publicly. Cleared of any wrong doing by law enforcement. No apology by UHaul, very unprofessi

gord h. on

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If storage needed again,will be back.

Josephine Elizabeth M. on

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Everyone was so HELPFUL and friendly. The manager is extremely helpful and nice. If I needed another moving company I will definitely go back to West Kelowna. Thanks to all staff !!!

bernard s. on

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Had good service at both ends ,Indio,CA and here in West Kelowna. We did have to vacuumed the dog hair out df the truck when we picked it up and wipe down the inside,Wiper on drivers side was not good

jayne m. on

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I would use Uhaul again for storage

Nathan R. on

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Nice place, good friendly staff.

Saul G. on

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Matt the manager, Erin & Noah have all provided us unbelievable service. They went above and beyond and we will definitely remain their customers moving forward. Great customer service!

Linda C. on

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every time I was at my unite the lighting would turn off which made it hard for me to see going through boxes was very disappointed. other than that I was pleased with the facility.

greg m. on

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Great customer service!!

daniel G. on

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Friendly exelent

Kevin F. on

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If there were large high ceiling storage units available -- I'd still be a customer.

Louise L. on

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What a great experience...the staff were fabulous, well organized heated lockers. I felt my items were in a SAFE facility. I would highly recommend the UHAUL in West Kelowna.

tina k. on

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The customer service was fast, they had me in, signed up an out a there. I have had to use storage now an again as I live in a condo. I would definitely recommend your company. Thanx

Brandon G. on

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Had great help from a lady and a young man, i’m grateful for the service I’ve been lended. Thank you, happy New Years

MARK G. on

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Would definitely use again and recommend to friends

james f. on

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Awesome

izak m. on

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Little pricy place but staff was very friendly and professional

Troy P. on

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I appreciated the fact that I could call the store front desk and speak to an actual person usually within the first couple rings. Nothing worse than going through the U-Haul automated Phone garbage

chris d. on

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none

Heather R. on

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Facility good, staff good, however - - my account was lost in the computer system and all info had to be reentered - I put my account on auto pay and that also was "lost". Got notices account overdue.

Mark G. on

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convenient secure friendly and helpful service

GARRY B. on

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This facility has been great to deal with. Thank you

doug r. on

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Matthew was an amazing facilitator who helped make the moving process surprisingly easy and smooth!

Vivian D. on

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We were very happy with the hours and accessibility to our unit. Only thing I didn’t like was an odd smell in the garage bay -like old rancid cooking oil.

nate t. on

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Very helpful

Georgia T. on

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Great service and helpful staff.

John and Liz M. on

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Quick, friendly service.

Donna D. on

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was very helpfull and worked well around my everyday needs and or always answered my questions asked. customer service was very well met and outstanding.

Glen W. on

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Extremely helpful and knowledeable staff.

Sasa B. on

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I love the new U-Haul storage facility in West Kelowna. It is clean, well accessible and lit. Staff is super friendly and helpful.

Verne H. on

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Old couches and other junk left in the loading area should be cleaned out immediately. Looks horrible

Robert C. on

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NA

charlene l. on

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Matt was a great help. Very friendly staff and great location. Will definately rent again if i need to.

kristy m. on

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Good customer service. Need more than one person working at a time to shorten wait times, but overall friendly service.

Chris I. on

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Rented a truck. Had to pick it up a hour away from where I needed it. Then had the garage door at U-Haul fall on my truck. Had to wait 4 hours to get it removed.

Steven M. on

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No problems at all, thank you.

Bernice V. on

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I was delayed to leave Kelowna-Lake Country by almost 7 hours - 7 pm and had a ten hour drive ahead due to brake and tail lights not working on the trailer. No follow up from calls I made.

Peter G. on

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Friendly helpful staff. It was nice to see the size, shape and orientation of the lockers in the showroom.

yves l. on

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I recommend U-Haul Moving & Storage of West Kelowna to all and will use them for my future requirements.

Jane E. on

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The crew where always friendly and very helpful. Extremely happy with my experience with West Kelowna U Haul. Never had second thoughts of treasures safety and security.

trish j. on

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Manager and other staff excellent!

Jason M. on

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Easy, secure access

Patrick B. on

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The customer service was great. All of the staff were friendly and helpful. The facility was clean and well maintained.

Jim W. on

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staff friendy very helpful and accommodatiing

james h. on

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Very helpful. Took a difficult move from Ontario and made things effortless. Would recommend Ubox service over a moving company any day.