Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy worked Sunday. The 13th very professional and kind. 7/13/2055
Mary G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIKE M
Rating:
5.0
Customer did not leave a comment.
GLENN S
Rating:
5.0
Customer did not leave a comment.
evelyne m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXANDER P
Rating:
5.0
Martin and the staff were professional, patient, and knowledgeable . Very clean establishment with welcoming energy. I would definitely recommend to a friend.
maia w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dominique H
|
First Impressions
Rating:
5.0
Five stars for outstanding service!
Karina, the manager, was amazing—kind, professional, and incredibly helpful. She went above and beyond to resolve an issue we had at another facility, and thanks to her, everything was handled smoothly. To our surprise, the box even arrived two days earlier than expected! Excellent customer service from start to finish. Highly recommend!
LUZ N
Rating:
5.0
I went to a location to pick the trailer up and they said I was a day early picking it up. That was my mistake. The gentleman was able to track the same trailer I was looking to rent at another location and place it for pick up for me. I appreciate that he went out of his way to help me.
JOHN B
Rating:
1.0
I dislike renting from that one. There is no reason for them to call another person to make sure I return a piece of equipment. I haven't done that at the other locations in this area. This invades ones privacy to the fullest extent. What if I was trying to hide from a domestic violence situation?
The trailer was rusted out.
The people that work there are fine.
KENNETHA S
Rating:
5.0
Customer service was excellent 👌
DEWITT H
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
4.0
Customer did not leave a comment.
Katherine A
Rating:
5.0
Customer did not leave a comment.
KERRI B
Rating:
5.0
Workers did really well to go above and beyond to make customers happy.
curtis s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAVIER R
|
Overall Experience
Rating:
4.0
Washroom needed paper towels and garbage needed to be emptied.
FRANK M
|
Overall Experience
Rating:
3.0
Unfortunately, I was only given 2 weeks notice that the monthly rate would increase. I would not recommend this location now because there are self storage facilities in the area that are less expensive, up to $20 less for 5x5 unit. Customer service not very friendly, no greetings, smile, etc.
Belinda S
|
Overall Experience
Rating:
5.0
Keith was great. He helped me out tremendously. My reservation was switched to another location. He took care of me and helped me out thanks again...
DE R
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Denisha was rhe
DE R
Rating:
5.0
My rental process went smoothly.
ANDRE S
Rating:
5.0
Karina was very knowledgeable on my rental and took very good care and explaining our 24 hour trailer rental to me. I will definitely be returning to this location for our future truck and trailer needs.
JESUS A
Rating:
1.0
Used the self pick up app and first. I couldn’t get through to get my rental on my own and I had to call an agent. Then when I finished the process to get the code to the lock. There was no key for my rental and I had to go thru 2 agents and got sent to a location that was opened. I could’ve just gone in person instead of wasting my time on the mobile app. Then I got to the location and they didn’t have my information to get my rental I already paid for on the self pick up. I had to go through another 2 agents. They did process my information needed fast to the location but at this point I’ve wasted nearly 2 hours trying to get my rental. When I could’ve just gone in person.
BRANDON R
Rating:
5.0
Customer did not leave a comment.
Mark D
Rating:
5.0
Customer did not leave a comment.
Michelle S
Rating:
5.0
Customer did not leave a comment.
Jori B
|
Online Move In
Rating:
3.0
A lot of mice. Damage to my belongings
JAVIER A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Would definitely recommend a friend and the shift manager was very helpful and respectful towards my needs
JAMES T
|
Overall Experience
Rating:
5.0
The manager on duty was very helpful
JAMES T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARLENE S
Rating:
5.0
The Staff are extremely helpful and very knowledgeable.
KENNETH W
Rating:
5.0
Customer did not leave a comment.
RANDELL E
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
CONNOR J
Rating:
5.0
I had a truly beautiful experience at the U-Haul location on 25th in Bellwood. Keith, the associate who assisted me, was incredibly informative, calm, and professional. His peaceful demeanor and clear communication made the entire process smooth and pleasant. The facility was clean, well-maintained, and the access hours were very convenient. I would absolutely recommend this location to others. Thank you, Keith, for your excellent service!
SHANICE H
|
First Impressions
Rating:
5.0
The truck and the vehicle hauler worked out really well.
TRITON J
Rating:
3.0
Weeks in advance, I reserved a 26' ft. truck. However, on the day to pick up, I was told I wasn't in the system for a pickup.
However, this is my experience. All I want to know is Why I wasn't in the system to have a truck that that was "Roadway Ready"?
I was given a truck that was not roadway ready. The Passenger seatbelt didn't click and wasn't secure. I was full loaded and had a deadline to unload at my destination when my passenger "Click the Seatbelt".
On the highway, the truck "JERKED" most of the way. It was a rough drive, and I was in a terrible handicap removing myself from the rough drive. After arriving to my destination, I was in bed from the jerking and rough drive. "I felt handicap".
I reported my experience to the U-Haul employee who received the keys at the location destination.
U-Haul employees MUST never allow this to ever happen to a renter again.
I'm late sending this complain to you because this is the first day after arriving, I'm able to feel my normal self after the rough drive.
Linda Herrod
U-Haul Renter
LINDA H
Rating:
5.0
Great customer service
KENNETH W
Rating:
5.0
Great customer service
Kenneth W
Rating:
5.0
The cargo van I rented drove like a dream! The camera on the back helped tremendously. I was able to move what I needed and the van gave me the space I needed to do so. I’m satisfied with my experience.
SHANNON J
Rating:
5.0
Customer did not leave a comment.
MARIA M
Rating:
5.0
Nothing everything went fine.
DE R
Rating:
5.0
Customer did not leave a comment.
EDWARD W
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ALTON S
Rating:
5.0
Customer did not leave a comment.
TAMICA T
|
Overall Experience
Rating:
3.0
I hadn’t been to an automated facility before, so the instructions about how to get in and out were lacking. The guy at the desk took three times to understand what I was saying, that I had done everything online and just needed to know how to get into the unit. He couldn’t read the facility map because the print was so small. Then failed to tell me how to use the security panels. So I had to figure out everything on my own.
Matthew A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Scott T
Rating:
5.0
Thanks
Karen B
|
Overall Experience
Rating:
5.0
I love this storage facility it’s so much better than Extra Storage I will definitely use this facility again the staff was so polite and professional it’s clean I have no complaints at all
Katrina H
|
Overall Experience
Rating:
5.0
My original drop off location at Mobil on 15th North first avenue was not prepared to receive a trailer. The person working did not want to take the trailer initially, and there was no designed spot to park the trailer. And of course no help to detach the lever.
I had tried to contact customer service for over 90 mins and I was never able to reach anyone. The live agent was not helpful either through the chat. And took numerous attempts to convince them to connect me with customer service. Truly stressful experience.
It took around 2 hours to get a new drop off location.
islam s
Rating:
5.0
Customer did not leave a comment.
SERGIO D
Rating:
4.0
Good service
JAMES T
|
First Impressions
Rating:
5.0
Every time I rent from this location it’s always a great experience. Keith does a superb job with courteous customer service … Thanks
RODNEY B
Rating:
5.0
Customer did not leave a comment.
DOMINIQUE L
Rating:
3.0
The Manager you have now is a person who listen to what is needed.
Karrina actually listened and provided a great solution that was needed.
Thank you
Amy C
|
Overall Experience
Rating:
5.0
Great service!
kenneth R
|
Overall Experience
Rating:
5.0
Keith showed me how to safely hook up and got me on the road quickly even though the computer system was having issues. I didn't catch the name of the man who checked me in on return but he was also welcoming and helpful. Thanks guys!
Sara J
Rating:
5.0
I really commend the young man who welcomed me to u-haul! He took care me within 10 to fifteen minutes! Outstanding service! Thanks!
PATRICK J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOSE R
|
First Impressions
Rating:
1.0
First location was unmanned. Had to transfer to second location. Now an hour behind, truck buried in the midst of the parking lot. Completely soaked to the bone having to go back and forth with the agent to move the other trucks. Hour later in a driving rain storm, driver's side windshield wiper fails. UHaul offers that we ought to return to our origin or wait for roadside assistance - both additional hours behind schedule. Bought wiper at advanced auto parts. Installed myself. Arrive on site to load truck more than two hours behind schedule. The schedule was important to this trip. Uhaul made promises of discounts and refunds, but like the rest of the experience never followed through.
Jon s
Rating:
5.0
Customer did not leave a comment.
STEPHEN D
Rating:
5.0
Easy pick up and return process
Shalise T
Rating:
5.0
Customer did not leave a comment.
Daniel T
|
Overall Experience
Rating:
5.0
The experience was excellent from start to finish. The facility was well maintained and clean.
Karina was very helpful and courteous on move-out day. Everything went smoothly. I would
recommend U-Haul Moving & Storage of East Bellwood to anyone in need of storage space.
WILLIAM K
|
Overall Experience
Rating:
5.0
Friendly Staff, Keep up the great job
JOHN R
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
5.0
Customer did not leave a comment.
JERMAINE J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STACY B
Rating:
5.0
Customer did not leave a comment.
Madeline A
Rating:
5.0
Customer did not leave a comment.
Frances M
|
First Impressions
Rating:
5.0
I had a great rental experience at this location. I will be using you again for rental an storage.
MARIAH E
Rating:
5.0
Customer did not leave a comment.
MARCUS P
Rating:
5.0
Customer did not leave a comment.
lee R
|
First Impressions
Rating:
1.0
Good evening I never would recommend anyone to this location when I walk into the place some one was using profanity and the young lady was trying to give me a trunk empty and tell me if I put gas ⛽️ in it you would credit me back no thanks!!!!!! I never experience this before I’ve been renting from you guys for years.
KIMLEY S
Rating:
5.0
The service and facility were both excellent. Keith and the other staff were always courteous and accommodating of our needs. Your office handled my request with the utmost concern and respect. I will not hesitate to recommend your facility to my neighbors friends and business assiciates.
Thank you for your kindness.
JOHNNY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ZAKARRI D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IVORY J
|
Overall Experience
Rating:
5.0
Keep rentals at a reasonable price not to expensive Thanks
LAKITA R
Rating:
5.0
Karina was excellent.
Anthony M
|
Online Move In
Rating:
5.0
Very friendly staff
JOZEF K
Rating:
4.0
The agent very nice and respectful and provided all information that was needed .
KEVIN B
Rating:
5.0
Customer did not leave a comment.
Samuel A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINO H
Rating:
4.0
Customer did not leave a comment.
Titus K
|
Overall Experience
Rating:
5.0
Marco (2nd shift ) was helpful and very informative better then the other guy who gave me a unit that was already taken.
TARA C
Rating:
4.0
Customer did not leave a comment.
Susanah P
|
First Impressions
Rating:
5.0
My experience was exceptionally good from the welcome to the kind manner and efficient handling of documents to the ensuring the truck and trailer rented were hooked up and function checked ensuring all was ready for use.
DEREK G
Rating:
5.0
Customer did not leave a comment.
IVORY J
|
First Impressions
Rating:
5.0
Customer service was awesome. When I rented the vehicle and when I returned it. Gentleman greeted me when returning vehicle and asked me if everything went well with the rental. Returning it was easy and seamless. Great job U-Haul.
RICARDO D
Rating:
5.0
Both u haul employees that assisted me picking-up and dropping-off were Excellent at there job.
Very courteous, respectful, and answered all questions!
JOHN P
Rating:
4.0
I picked up the U-Box in Bellwood. I had been told I could pick it up on Sunday but when I called to confirm, the woman was so very helpful and shared I could not pick it up but helped me get an appointment for Monday at my desired time. When I both picked up the box and dropped it off, everyone was very helpful and cautious regarding correctly attaching it to my car. Highly recommend both this location and U-Box.
MARY J
Rating:
4.0
Customer did not leave a comment.
ROLANDA G
Rating:
5.0
Nothing
LAMARR B
Rating:
5.0
Customer did not leave a comment.
Lucia C
|
First Impressions
Rating:
5.0
The customer service was very poor
DANIEL D
Rating:
4.0
Customer did not leave a comment.
DANIEL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANK M
Rating:
5.0
Customer did not leave a comment.
CHARLES F
Rating:
5.0
You guys have it together! I moved out of state and had to communicate with many different companies/vendors during that time.
My #1 comment is you guys do it right! Couldn’t be more impressed with the prices, flexible scheduling and excellent communications. This was the best part of a difficult move!
Jeannie H
Rating:
5.0
Excellent
tomas t
Rating:
1.0
This was the second location.. the first location at 400 N. Mannheim was using personal phone devices to take pictures of customers drivers license. The second place no one was inside the facility and even after returning the equipment attendant walked away for about 15 minutes and I had to go and find them..
ELAINE S
Rating:
3.0
Customer did not leave a comment.
Regina A
|
Overall Experience
Rating:
5.0
Great Service
ANGELA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VIDYAPATI L
|
Overall Experience
Rating:
5.0
Jahara was very nice and she showed me around and showed me my storage space and was very concerned on if I had any questions I loved her personality
anthony R
|
First Impressions
Rating:
3.0
I did not have a pleasant outcome with my reservation. I thought it was supposed to make the process easier. Also money was taken from me off my card for the storage unit. Yet when I got there there. The nice worker that helped me couldn’t find it.
ERYKAH M
|
First Impressions
Rating:
5.0
A excellent company service is great and storage is reasonable and not like other facilities they raised their rates every 3 to 6 months I hate that !!! and I would recommend this storage facility to everyone I know keep up the good work.
DAVID J
Rating:
4.0
There were no personnel on site, but I wasn't expecting anyone due to the time I dropped off.
Lashone S
Rating:
5.0
Cheyenne and Misty were great!
George M
Rating:
5.0
Keep up the good work !
robin r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lisa M
Rating:
5.0
Customer did not leave a comment.
Walter H
Rating:
5.0
Customer did not leave a comment.
VIDYAPATI L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda c
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Nothing
VIDYAPATI L
Rating:
5.0
Trailer was worn and noisy but did the job I paid for. No other complaints.
ROCCO D
Rating:
5.0
Customer did not leave a comment.
CHALES S
Rating:
5.0
Great team
HYACINTH B
Rating:
4.0
Customer did not leave a comment.
Victoria W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOROTHY J
Rating:
1.0
The hole experience was really bad the two wheel dolly was not connected correctly so along the way I was in an accident. The trailer came unhooked while driving and caused a wreck on the expressway. My car was damaged and I had to go to the hospital
DAVID W
Rating:
5.0
Customer did not leave a comment.
MARIAH E
Rating:
5.0
Very nice in and out.
Raul F
Rating:
5.0
Customer did not leave a comment.
MIGUEL C
Rating:
5.0
I was very satisfied with the services
Thank you
Yvelin T
|
Overall Experience
Rating:
5.0
I had an amazing experience and would highly recommend to anyone needing to self pack/move belongings from state to state.
Agents wren plugged in along the entire process, and made the process SEAMLESS! All phone agents/delivery/pick-up drivers were polite, professional, and very helpful. I rate my experience an A+++! Very, very pleased.
Donna H
Rating:
5.0
Customer did not leave a comment.
Dorothy F
Rating:
5.0
Nothing best service every time
MOISES B
Rating:
5.0
Customer did not leave a comment.
RON B
Rating:
5.0
If moving is a pain, U-Haul can make some of it go away. Professional services. They kept up all the appointments, dates and the package was delivered safely. I don't want to move again, but if I do, U-Haul would me my ONLY choice.
Kalaikovan R
Rating:
2.0
Customer did not leave a comment.
THOMAS C
Rating:
5.0
Thanks a lot ;)
RICHARD C
Rating:
5.0
Customer did not leave a comment.
RAUL H
Rating:
5.0
U all are up on your business and are always nice and polite and helpful and trying to make sure that your equipment is nice and clean and I would recommend you all to my mom and my dad if they were still here with me
JEFF S
Rating:
5.0
Customer did not leave a comment.
RDenisha K
|
Online Move In
Rating:
5.0
U Haul is the best and I will recommend all of my friends to U Haul because u all are the best
JEFF S
Rating:
4.0
Customer did not leave a comment.
Kristine J
Rating:
3.0
Customer did not leave a comment.
Cardelle A
Rating:
5.0
Customer did not leave a comment.
Derrick T
|
Overall Experience
Rating:
5.0
All is well keep up the excellent services.
SUZETTE J
Rating:
4.0
Customer did not leave a comment.
SHANTEL H
Rating:
3.0
I wud recommend for convenience, not so much customer service and communication that needs to improve greatly at this location. The young lady who was helping me conclude my truck rental walked away with someone else without an explanation and left me waiting a while, I'm disabled. I went over to employee Mark. He stopped cleaning the truck to help me I greatly appreciated that. I'm a repeat customer of rental and storage in good standing. And I am disabled so Customer service and communication is important. She forgot about me, it was obvious when I saw her again... I had to find another employee to help me so Thank you to Mr. Mark for your kind assistance. I appreciate you stopping what u were doing to help me.
LATARSHA A
Rating:
5.0
Friendly service!
YARA M
Rating:
5.0
10/10 experience
Robin S
Rating:
5.0
Customer did not leave a comment.
DANIEL D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAZAR P
Rating:
5.0
Slow checkin process even after checking in on-line. Overall friendly service and helpful.
Mike M
Rating:
5.0
Customer did not leave a comment.
JAMS K
Rating:
5.0
Customer did not leave a comment.
SHRRY S
Rating:
5.0
Customer did not leave a comment.
CHARISE W
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Shermia A
|
Overall Experience
Rating:
3.0
There should be a note on the Uhaul site that states you are moving in when you pay for the unit.
Charise W
|
Online Move In
Rating:
5.0
Kieth was amazing and very helpful just off of his help alone I would come back to your location for my storage and U-Haul needs
MIGUEL R
|
Overall Experience
Rating:
5.0
Welcomed me with Good Customer Service
NORITA G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CHRISTINE B
|
Overall Experience
Rating:
5.0
Perfect for me thank you.
Patricia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valenica C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rafael G
|
First Impressions
Rating:
5.0
The girl knows her stuff?
Professional excellence in customer service!!!!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
SHAWONDA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronny a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Curtis W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joann G
|
First Impressions
Rating:
5.0
My experience was very smooth
CECELIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Anthony S
|
Overall Experience
Rating:
5.0
Thank All Much and I Enjoyed my stay!!
nura s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Derrick M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rafael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charise W
|
Online Move In
Rating:
5.0
Alfredo is Awsome!!! Great Young Msn and should have is own Location in the nesr future...
CHRISTOPHER B
|
First Impressions
Rating:
5.0
Shout out to Marrrria(gotta roll the r’s when you say here name lol) for making my move in experience very pleasant. She’s the cutest & most polite, helpful little lady I ever met working at a storage place. Highly recommend this location to anyone in need of such service as long as I live in area this will be my first and only choice for storage services.
Breion B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chole R
|
Overall Experience
Rating:
4.0
All was fair and good during the stay! Although, the roof may need some attention more regularly due leaks that occurred a couple times in the unit. Thanks!
By a
|
Overall Experience
Rating:
4.0
No comment
Christine B
|
Overall Experience
Rating:
1.0
A lot of my things were damaged due to rat infested unit
keisha b
|
Overall Experience
Rating:
5.0
None
Sebastian C
|
Overall Experience
Rating:
5.0
Best storage in the area!
Renaldo D
|
Overall Experience
Rating:
5.0
Great location. Fast and friendly service.
Renaldo D
|
First Impressions
Rating:
5.0
The store manager Maria really went above and beyond in helping me find the perfect storage unit for my items and making my move quick and easy! I loved the customer service provided by representative Jay as well!
KEREN R
|
Overall Experience
Rating:
5.0
I would definitely recommend this Uhaul facility to my family and friends.
Douglas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CONSUELO B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tevarius R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER G
|
First Impressions
Rating:
5.0
The best experience
CECELIA M
|
First Impressions
Rating:
5.0
. All was great
JAMES F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GWENDOLYN W
|
Overall Experience
Rating:
5.0
Great that I had the option to get a storage unit with the first month free after renting a cargo van for our move and the extra items I needed to store away for a brief moment.
Theodore R
|
Overall Experience
Rating:
3.0
I thought that I had a couple of items in the storage and it seemed like mice or something got in my storage unit. They bit open a bag and little papers was late in a chair I had in the storage plus there were mouse droppings
George R
|
Overall Experience
Rating:
5.0
We love this loation...and I''m renting at this location again!
Pamela B
|
Overall Experience
Rating:
5.0
Would like little more clarification in storage size mines was a little tight
lillian l
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DENISE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
armani j
|
Overall Experience
Rating:
4.0
Maria De Santos and team should be lauded for this U-Haul facility. I have had this unit for several years and at one point had multiple units at this location and they supplied my truck for the move to Florida.
This Maywood facility is exceptional, the staff have ALWAYS been great and super helpful. The facility is always clean, the lights all work great and even the restrooms were always clean and well stocked.
I have recommended this facility to several people and would continue to do so.
Great job Maria!
Vince B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shana W
|
Overall Experience
Rating:
5.0
The staff was always helpful. They were courteous on the phone and the facility very clean in my opinion. Especially the bathroom. Love the fact that you can drive into the building to un/load. Would definitely recommend
LaVonnia R
|
Overall Experience
Rating:
5.0
Was happy with availability of access. Plus the ease of renting trailers.
Michael A
|
Overall Experience
Rating:
5.0
Never a problem with this location
Jerome M
|
Overall Experience
Rating:
5.0
The staff member was very friendly and helpful.
JEROME W
|
First Impressions
Rating:
5.0
Very clean facility. Staff is very helpful. Would highly recommend this site to others.
Evelyn H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yolanda P
|
Online Move In
Rating:
3.0
The manager is very rude
Babatunde O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SCOTT T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristen h
|
Overall Experience
Rating:
5.0
The staff was very helpful. He had a lots of patience. I was extremely tired from the move .
GWENDOLYN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA H
|
Overall Experience
Rating:
5.0
The staff was very polite friendly and helpful
John Y
|
Overall Experience
Rating:
5.0
I love your facility .
LINNELL P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marshaun B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharvell d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney W
|
First Impressions
Rating:
5.0
Best experience
Antonia R
|
First Impressions
Rating:
5.0
Keith assisted me and provided exceptional customer service! Refreshing to experience!
DENISE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erica W
|
Overall Experience
Rating:
1.0
They don’t monitor the units when the alarm sounds they just cut it off. Anybody could come in and out and no one would stop them.
The manager doesn’t respond and they put auto
Charges on your card without consent
Sierra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Akerus H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
glenn w
|
First Impressions
Rating:
4.0
They should denote when facility is one floor and have better mapping
Albert H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Leona D
|
Overall Experience
Rating:
5.0
Staff was very helpful.
PATRICIA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew B
|
Online Move In
Rating:
5.0
Service rep was very friendly and very helpful, she made this transaction extremely easy..
Shannon H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DAVID C
|
First Impressions
Rating:
5.0
Easy as 123
fayedora M
|
First Impressions
Rating:
2.0
Rats did hundreds in damage
Gabriel T
|
Overall Experience
Rating:
2.0
Keith did an excellent job assisting us with our storage unit at the Bellwood location and helping us switch our drop off location for 5x8 trailer.
Below average rating is not specific to Bellwood Storage facility, it was for overall use of U-Haul scheduling (primarily trailer pickup) and information not updating correctly in the iOS app.
Hannah W
|
Online Move In
Rating:
5.0
The whole team were very friendly and helpful.
Shiela F
|
Overall Experience
Rating:
4.0
None
Jerry B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEANNA P
|
First Impressions
Rating:
3.0
NA
Cynthia J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Arianna B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCES M
|
First Impressions
Rating:
4.0
The process and explany
SABRINA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kiev d
|
Overall Experience
Rating:
3.0
I moved out on the 4th of this month, but the lady who helped me didn’t make me aware i had to do anything, but i made her aware i was leaving 5-4-2023. That is why i submitted move out yesterday. 5-11-2023.
dyamond a
|
Overall Experience
Rating:
5.0
Love the indoor drive through
Ebony J
|
Overall Experience
Rating:
2.0
Poor mice traps….mice ruined some clothing and a mattress…mice droppings everywhere.
Ashley A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE W
|
Overall Experience
Rating:
1.0
I was told I wasn't going to get charged extra for being told to move to another self storage facility because of an online glitch and now I have no money.
Andres O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pallavi W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elizabeth c
|
First Impressions
Rating:
4.0
When I came to move into the facility in East Bellwood, they had reserved the wrong unit for me. I was supposed to be in 1334 per the initial contract. But when I got there that room was occupied with another person's lock. And the room next door to it 1332 was available with a new green moving tag on it. So there was just a little confusion on my move-in day. I had to wait till the next day to get everything rectified. And the process to change units was painless. The staff was very helpful.
LaVonnia R
|
Online Move In
Rating:
5.0
Very clean and worker very nice
Ebony J
|
First Impressions
Rating:
5.0
I thank the store manager and her team for being helpful and friendly during the short period of time that I had my storage there everyone was polite and friendly
charlena h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ABOSEDE A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marquise D
|
Overall Experience
Rating:
4.0
The associate Jerry was VERY professional, he was knowledgeable about what was available and he was extremely helpful. I was just come in to check and he was the deciding factor for me getting a unit.
shannon r
|
Overall Experience
Rating:
5.0
Jerry was VERY professional, knowledgeable and courteous.
shannon r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jabari e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kasey l
|
Overall Experience
Rating:
5.0
Love it I will definitely be back
Paris M
|
Overall Experience
Rating:
5.0
They made it easy to rent my storage at this location
Charlena H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VERONICA C
|
Overall Experience
Rating:
5.0
Great staff, very helpful and knowledgeable.
Barbara M
|
First Impressions
Rating:
5.0
Larry Helped Me Out A lot, I Booked A 5x5x8 n he showed me the display i proceeded to get it but they realized it was too small. He was very friendly n helpful when i asked for a bigger unit.
Mariah R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alfred B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SAMANTHA D
|
First Impressions
Rating:
5.0
Loved the service great staff. Can’t remember his name but he’s great. Asset to uhaul
Carlos S
|
First Impressions
Rating:
5.0
I really enjoyed working with Larry, he's a burst of energy and always attentive. It's nice to deal with people with positive attitudes who treat you like a person and not a number. I would definitely recommend this location and would use Uhaul again when needed.
kianna h
|
Overall Experience
Rating:
5.0
I like that the units were inside and the high level of security. Although some units required a bit of walking to get to I would definitely use this facility again. Also the prices were posted in large print and there were no unexpected surprises with price changes as I have experienced at other storage companies. I will definitely be a repeat customer.
gloria c
|
Overall Experience
Rating:
5.0
It was great very helpful
derick y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LASHUN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Schmyra G
|
Online Move In
Rating:
5.0
Helpful, knowledgeable staff.
portia r
|
First Impressions
Rating:
5.0
Great facility clean and secure. Helpful staff members.
Karen E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
balarie s
|
Overall Experience
Rating:
5.0
Larry was very pleasant and made my decision easy to want to rent and even upgrade the size of my unit. It's always nice when the reception is warm and inviting and you're treated like a person vs. a number. I walked in as a customer and left feeling like a friend. I would definitely recommend this location based on the customer service alone, not to mention it's well lit and seems like a pretty safe and secure environment.
kianna h
|
First Impressions
Rating:
5.0
This is a great location! Keep up the good work!
Beverly P
|
Overall Experience
Rating:
5.0
Thank you for keeping my stuff clean and safe.
Marilyn S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carone P
|
First Impressions
Rating:
4.0
Good
MS W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Willie R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
shkeira m
|
Overall Experience
Rating:
5.0
Very clean and easy to move in
Grover S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie T
|
First Impressions
Rating:
5.0
The staff treated me like Gold. I was sad to leave. The place was always clean. I never had an issue getting access to my unit. (My only issue was the faulty like I purchased and put on the unit). But that has nothing to do with the facility. Overall I would highly recommend anyone to use this facility for storage and rental equipment. Thanks to all staff that assisted me while I was a customer.
Evelyn H
|
Overall Experience
Rating:
4.0
Staff was awsome
Shahid A
|
Overall Experience
Rating:
5.0
The staff there is friendly and helpful. Atavia and Larry were super helpful in getting me set up to move out of the UBox into a storage unit in the most efficient manner.
I've had a really good experience over there and would happily recommend it to others!
Janet S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARMELITA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KOFFI A
|
First Impressions
Rating:
2.0
Went to get my stuff out of uhaul and mice were jumping out of my bags and totes, droppings all in my clothes chewed up soles to my shoes I will never ever rent from uhaul in the city of Chicago again YALL are not sanitized and have rodent problems. Ustoreit in westmont tops uhaul any day I’m just being honest
OCTAVIA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Naudia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latavea w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sheila w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joann M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Melissa F
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Iyanna O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
denise l
|
Overall Experience
Rating:
5.0
I appreciate you're help thanks and keep up the good work.
Paxton W
|
Overall Experience
Rating:
5.0
Staff is very nice and knowledgeable and quick.
shawn h
|
First Impressions
Rating:
3.0
I was given A unit #1227 but when we went check it was not locked but filled with someone's belongings. The 2 agents helping me were both new and it took some time to fix the problem. I had to leave to make it to another facility to pick up A truck that was not available at the first store.
Marvin M
|
First Impressions
Rating:
5.0
Convenient and clean and staff is very patient, 5 stars Thank you
Patricia H
|
First Impressions
Rating:
5.0
I’m so grateful for the experience I had during my storage stay. I have NO COMPLAINTS ‼️ The staff was awesome, courteous, helpful and friendly.
Lucrisha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pearlitha f
|
Overall Experience
Rating:
5.0
Good Job!
LEON G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
mercedes d
|
First Impressions
Rating:
5.0
Mrs. Pruitt was very helpful when I arrived.
Michael A
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
OCTAVIA H
|
First Impressions
Rating:
1.0
It took 1 additional month, 4 calls and a return visit to close out my account after I cleared the unit
Adeola A
|
Overall Experience
Rating:
5.0
Andres was incredible. He was working alone on a holiday weekend and treated everyone with respect and worked super hard to make sure all my needs were met. He is a total asset to y’all. He spoke to everyone by name and treated each guest like they mattered most. It was great service.
Amelia W
|
First Impressions
Rating:
5.0
Great staff. Very friendly and helpful
Eddie M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lavonzell B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Isiah S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kamran B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
Overall Experience
Rating:
5.0
Problemas con mi tarjeta para entrar
Irmanelly S
|
Online Move In
Rating:
5.0
Manager Atavia was always super helpful go above and beyond to fix any issues I was having and was always super polite would definitely use this facility again.
Subrina C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shurray W
|
First Impressions
Rating:
5.0
I couldn’t believe just how friendly everyone was to me.
Thank you and God bless
Jon B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvette S
|
Overall Experience
Rating:
5.0
Atavia Pruitt was very resourceful and helpful, she was pleasant when we talked on the phone and also when we met in person.. Thank her for her service.
TRENDA W
|
First Impressions
Rating:
4.0
Buen service.
Jose G
|
First Impressions
Rating:
5.0
Great customer service and clean environment highly recommended
Henry B
|
First Impressions
Rating:
5.0
Love the U-Haul
betty m
|
First Impressions
Rating:
5.0
Keith Reed was great I was welcome with a smile and felt welcome
AVIS B
|
First Impressions
Rating:
4.0
Convenient clean and staff was always helpful... at this location!!
ALEXANDER P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charles r
|
First Impressions
Rating:
5.0
Thank you to Kash for all her help.
Eva p
|
First Impressions
Rating:
5.0
Customer service was excellent and very friendly. I will continue to use Uhaul when needed.
Valeria P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diamond H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
mary c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yvonne g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherry B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FALECIA L
|
Overall Experience
Rating:
5.0
The staff has A1 customer service. That location gets rated 10 out of 10 from me.
Valeria P
|
First Impressions
Rating:
5.0
The overall experience was fantastic!!
Clifton W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvette S
|
First Impressions
Rating:
5.0
Still don’t know my results on unit I re Ted or recv my credit via email
kimberly g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jill A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ASHAWNTE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earl W
|
Overall Experience
Rating:
5.0
Your associate whose name is “Cash” could not have been nicer! She was very knowledgable and helpful and her courteous attention was gratefully appreciated. She is definitely an asset to your company.
ricardo l
|
First Impressions
Rating:
5.0
The staff and manager were very helpful and had kept conversation polite and funny.
will w
|
First Impressions
Rating:
5.0
Manager Octavia very helpful.
Ollie G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pamela v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Libra R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SYKIA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FALECIA L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
james c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly P
|
First Impressions
Rating:
4.0
I was a given a passcode online that didn’t work when I got there. I was so happy the employees was still there to help me check in to the unit with the correct information
Jacqueline S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
yvonne g
|
First Impressions
Rating:
5.0
there are the young girls and they are the best, affable, friendly and if there is a problem, unflappable.
CHRIS A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Markita R
|
Overall Experience
Rating:
5.0
This location is beautiful
Zandra P
|
Overall Experience
Rating:
5.0
I was very pleased with the condition of the units . I was more pleased with the friendliness of the staff. They were very helpful and made the experience all that less painful for me because moving is painful. Thank you.
Patricia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina S
|
Overall Experience
Rating:
5.0
The manager was very helpful
james g
|
First Impressions
Rating:
3.0
Usually the staff is professional and friendly. My last issue wasn't a professional experience. It was resolved but there are some training issues at this location.
Monique F
|
First Impressions
Rating:
5.0
Demetrius was very helpful… he went out of his way to get a closer storage unit so when we have to unload we didn’t have to far to unload… I liked the fact I didn’t have to ask he saw there was a problem and fixed it!!!
dina w
|
First Impressions
Rating:
4.0
Friendly and very helpful.
ARIEL (
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samuel G
|
Overall Experience
Rating:
4.0
I had no problems and that's a good thing. It seemed very warm in the climate control area but then again it was 90ﾟ outside and doors were opening and
closing
Patricia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon V
|
First Impressions
Rating:
4.0
Saida Romero provided me with excellent customer service. The other two Black ladies treated me aweful. They refused me a truck and dollies that where clearly available for rent and other services. I am Black also so this is not a racially motivated comment.
beatrice f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MS W
|
First Impressions
Rating:
5.0
staff was friendly, good deals, clean a lot of karts !
Hector T
|
First Impressions
Rating:
5.0
I absolutely love that the on call management is available when I have a questions and any given time of day. I really appreciate speaking to someone. Her promptness to help and kindness is appreciated.
Michelle C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ASHLEY B
|
First Impressions
Rating:
5.0
Jasmin at the desk helped me out so much with my storage unit. When booking online picking the right size storage room was very difficult. I either got a smaller storage from what i originally picked or just picked wrong size. Jasmin was so nice and helped me pick a bigger storage and closer to the loading dock. She made my 1st experience with uhaul very easy and fast.
Zuly E
|
Online Move In
Rating:
5.0
The two ladies that helped me Shaniyah Gable &
Destine Lovett we’re awesome 👏!!!
They are the reason I have no hesitation recommending this UHaul in Bellwood.
The ladies went above & beyond to assist me with renting a truck and a space unit . They made it so easy for me. These ladies gave excellent customer service 👍🏽👍🏽
Thank you.
Sherry S
|
First Impressions
Rating:
5.0
The woman who checked me in was very helpful and knowledgeable..also super nice
John S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erica P
|
First Impressions
Rating:
5.0
Management as staff were very kind and helpful. Thank you!
Michelle C
|
First Impressions
Rating:
5.0
Great costumbre service!!!
Eduardo R
|
First Impressions
Rating:
5.0
Very good service
ALFREDO S
|
First Impressions
Rating:
5.0
I under estimated the size I needed for my belongings so I had to upgrade to a larger unit. The two young ladies were very helpful and made the process easy.
