Customer Reviews for U-Haul Moving & Storage of West Maywood

Rating:

4.0

Good customer service when picking up the trailer. His friendly attitude was appreciated

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

From Initial call regarding information and website help Your staff and accessability has been amazing. You could teach other compaines to be that friendly in customer service. Nothing in near future but from the number of times i called everyone was amazing and helpful. I started with a 4x8 trailer and eventually moved to a 6x12. They DID IT AND MADE MY LIFE EASIER> THANK YOU THANK YOU.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff is great. I have storage there and I have rented a trailer twice. I recommend to a friend today.

Rating:

5.0

Great customer service

Rating:

5.0

This location is the best uhaul I've ever used! The staff was amazing!!!!!!!!!!!

Rating:

5.0

You have failed to respond to my request submitted at time of equipment return. Obviously, customer service isn't a strong suit.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very nice young lady at the front desk.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Give costs upfront instead of adding to them at each step of the process.

Rating:

2.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The customer service sucks!!!!! I have spent thousands of dollars renting vehicles from U-haul and its a hassle everytime I want to extend my lease

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff at the West Maywood location are professional and accommodating. Yesterday they assisted me with signing in and out along with providing me with two swipe cards for my two storage locations. They explained how to use both cards and provided me with a hard copy of my bill. I have two storage units at this location, one of the better investments I've made this year. My units are clean, warm....there's clean restrooms and carts to use to assist me with the loading and unloading of my personal items. Thank you for being there for me West Maywood U'Haul!

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Waited 10 minutes and no one come out to check in the Uhaul for return. The system went down and it took me 45 to 50 minutes to return the Uhaul truck and receive a receipt.

Rating:

1.0

Have the Vehicle available that was required.

Rating:

3.0

I have rented many Uhaul trucks in my life time. The staff has always been friendly, accommodating and professional. I am used to the team placing the rented dolly inside the truck, making sure there was sufficient amount of gas in the tank and inspecting the vehicle before we leave. This did not happen at this location. In addition, when we inquired about it, the young man that assisted us said that he would place the dolly in the truck but didn't. He said that he was going to inspect the truck with us but he didn't. I called inside and spoke to a young lady. She said that he didn't have to and instructed me to go online and do it. I was very disappointed with my initial visit. However, when I returned, a different young man checked me back in. He was very friendly and helpful! If I am expecting too much, than I am wrong. I don't want anyone to lose his/her job. I just want to receive the respect and service that I feel that I deserve and pay for. You have a very nice and clean facility. The truck was clean too. I just felt like it should had more gas in it. I hope and pray that if I ever use this facility again, my experience will be more pleasant.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

You should warn customers that the kind of truck I rented is very painful for people of my height. I could not move my legs. The seat could not move backwards.I could barely use the pedals my legs were so cramped. My femur was too long. My knees were crushed into the dash. I'm 6 ft 3 inches.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Although requested, items requested (furniture pads and dollies) were not in the truck. Just make sure order is complete and ready to go next time. Otherwise, the staff was pleasant and courteous.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Everything was great from arrival to drop off. Thank you to the young lady who helped me when I arrive & the young man when I dropped off. Both very patient & knowledgeable.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Both employees I had contact with were very helpful and friendly!!! The large lot made the trailer pickup and return parking an easy experience.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

The truck fuel was empty and the truck door string was broken. It is very inconvenient to open or close the truck.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great job good service thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The vehicles smelled like a dog had been in it.

Rating:

5.0

👍👍

Rating:

1.0

Bottom line again poor management

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Ubox was loaded backwards and was clearly dropped, outside dented, inside contents were everywhere

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Being a Company in demand Uhaul is an Extra tool for Our Service Over the years We Use Uhaul about 4 times or more a Month. This New location Started Out great with a Good Management Suddenly 3months ago it Went to Hell. We're renting So Much from Multiple locations that We recognize new hires Renting its a Choir to do business here poor Attitude Clerks Lazy Unprepared for Work Untrained properly today 1st getting Uhaul equipment took 20min because she was using poor judgment finally got Attitude as payback when I explained we use this equipment daily. Here's the Winner return equipment 2hrs later put keys in box decided to walk in and say this because I No how these new hires like to hide over charge for lack of work upon saying to Shania Uhaul Clerk I just returned the equipment She asked if I Could put truck in parking Area I said no I'm sorry I have to go! Immediately she became hostile Said use wasn't supposed to put key in box I said that's what it's there for she said no you walk it in. She asked is the Truck Clean because we charged you before for Cement dirt I said really because we don't use that material it was there before I took pictures of Uhaul not Cleaning it so She was furious because now she had to work We no She doesn't no how to back trailer up in fact we Illistrated how to with last person few weeks ago just a nasty attitude

Rating:

5.0

Very efficient and fast with the reservation I had in this place.

Rating:

5.0

Very easy and smooth process.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Perdón Olvide el nombre de la mucha que me atendió. Pero personas como ella son la que ocupamos en todas las localidades de U-haul. fue una persona súper amable y con una actitud sorprendente, que si yo fuese el gerente la pondría de supervisor de las de mas personas. Para que hagan un buen trabajo y pues tengan muchos más clientes. Soy feliz Gracias nueva mente 😇🙏🏼

Rating:

4.0

hire more Clerks and Outdoor people to expedite Transactions

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Prior to picking up my truck there was a lot of visible damage on both sides of the truck. Please repair the damages on the truck. Don't rent it out over and over again! Thank you

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I thought my entire experience was great , store was clean and Associates were very helpful and informative. Ariel and the supervisor ( who's mane can't remember) have great customer service .

Rating:

1.0

Often I use U-Haul, lately I have been renting from the UHaul on 25th in Bellwood, Illinois. 9/29/2021 I returned my rental timely (9:27am) and was only able to receive a receipt indicating the balance of transaction. Additionally my rental didn't have a full tank, I send a picture of the mileage and gas gauge (approximately 9:40am) only to receive an email stating that a full tank is expected. For me this was service. Please note I am about 4 blocks from the Broadview location but because of the unprofessionalism and rudeness of the General Manager at that location I use other U-Haul locations. I would like to continue to use U-Haul with the expectation that good customer service and a high standard of professional is received.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer service was good, reservation and pick up process was quick

Rating:

3.0

Please give the call center the knowledge they need to assist. I had to call many time to get the correct information, and it's FRUSTRATING when it's 30mins-1hr wait per call!!

Rating:

3.0

The inside staff did not know how to use the equipment or how to explain it to us. However one of the guys in the garage came out and was a huge help. My wife asked the lady as the front desk could a mechanic come out and help and she said no. In the end the mechanic (as he was leaving for the day) saw us struggling and came out to help. The mechanic told the young man that he could come and ask for help. all parties where helpful but please give them better customer service and trailer training especially if they charger us to help assemble the trailer.

Rating:

5.0

Overall I was very satisfied with all the new changes and the customer service on picking up rental. Clean as in and out for area was. One thing need better lighting at night for returning if business pick up. Thank you

Rating:

2.0

Every worker there needs to work on good customer service, every one of them act like customers are such a bother. The first time I went in I just thought they were having a bad day so I let it slide, but the few other times it has been the same and different person too. I was so disappointed. Hope management can work on these and they can start making customers feel appreciated.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Train your staff. Have the Trucks In Order so you do not have to go back in and them move trucks so you can leave. Have your staff pay attention when a customer returns equipment, and come outside as the sign clearly tells the customer to wait in equipment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Train employees better insure trailers are secured to the vehicle prior to letting the renter leave the lot. The trailer came off and severely damaged the number of my new pickup truck

Rating:

4.0

Associate was helpful

Rating:

5.0

I am pleased with the serviceIreceived..

Rating:

1.0

The truck was too small and the store refused to rent a bigger truck

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I rented for 8 hours. I had to go pick up truck at a different location, which was fine. I was running late and called them to let them know. When my driver got there, the place couldn't find the keys for the truck. That took some time and made us later. Then we were told that the truck had to be back by 6 not 8pm. My driver asked what time they closed? 7pm. So the uhaul place was told the truck would be in by 7. That is still less hours than I requested. I wasn't present for the drop off. They were not organized at all. Sorry, wouldn't rent from them again or recommend them to anyone.

Rating:

4.0

1. Location was posted to open at 9am on Sunday. This one did not open till near 9:30am. The natives were restless. 2. I returned my vehicle on Sunday and the employee said she sent my receipt to me via email. My bill she said was $103.60. But I still do not have that receipt. 3. But I did receive this review questionnaire. 4. Please forward me my recipt for my records. Thank you

Rating:

5.0

Demetrius and his crew are always friendly polite and efficient. I have only good things to say about this location.

Rating:

5.0

Location was great. Uhaul central ops is a NIGHTMARE. My truck location was changed twice before my pick up, the latter of them being 45 min before I was set to pick up my truck. What's the point of taking a reservation if there is no guaranteed truck? I will be taking my business elseware going forward. It's worth the extra cost to me.

Rating:

5.0

I had an outstanding experience with this u-haul location. Demetrius and everyone that I had contact with was both friendly and efficient. I will happily and proudly recommend this location to anyone who asks about renting a uhaul vehicle

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

The vehicle I used was a "26"truck, yes clean young lady freshener in the truck but the brakes need to be replaced, & the cooling lite came on I smelled it & thinking hopefully I get to return the vehicle.

Rating:

5.0

Me K was. Pleasant thank you

Rating:

5.0

A lot of steps to use the 24/7 pick up through the app. An email to the customer clearly explaining these steps would be beneficial. The staff inside the facility was excellent.

Rating:

5.0

Demetrius was super with customer service and helped us to have a great experience with the van after my car got totaled the day before! Thanks Demetrius-the van rocked! Kathy and Irma

Rating:

5.0

The three lovely women that were working are amazing, friendly, and welcoming. They made our experience so flawless and fun!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Best service I've had at a U-Haul in forever definitely coming back

Rating:

5.0

It's was a great 👍

Rating:

5.0

The lady was extremely professional. The place was great. The truck was dirty but not a big deal

Rating:

5.0

Very quick service and the employees were very courteous and helpful.

Rating:

1.0

Very poor customer service! I made a reservation for Sunday. Called on Wednesday to change the reservation for Saturday instead. They said that I was good to go for Saturday. Got to the location, and nobody changed the reservation to Saturday like requested. I had to wait almost 2 hours for an available truck which set me back in my moving schedule. Had a late start to move. I returned the truck Monday at noon to avoid getting charged an additional day. I was told that I was good to go and I will receive my receipt via email. I didn't get the receipt. The next day my debit card got charged an additional $27.27 for NO REASON. My account is in the hold because of this erroneous charge. At this point I'm very livid. I was charged an additional day because the employee didn't close out my contract. I was on hold for 52 minutes over the phone so I went in person. The employee had to call the manager to get my refund. My account is still in the hole because I have to wait an additional 3 to 5 business days to get my money back. I will not recommend this location to anyone. They will not be getting any more of my business and money. Ever.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

I went to pick up the truck yesterday morning and was told I had no truck reserved. The girl at the desk seemed annoyed with me and didn't want to help me figure out what happened to my reservation. A few minutes later 2 other employees came inside and helped figure out the situation. I did in fact have a truck reserved. When I dropped off the truck later in the afternoon, the same girl (who was annoyed with me) was there at the desk alone and there were no customers. I walked in with my daughter and asked her twice to please come outside and review the truck with me to make sure everything was in order and she said it wasn't necessary because she checks them all before she leaves. I told her I gased up the truck and wanted her to check and again she said it wasn't necessary because she would check it later. Later in the evening I received another credit card charge and when I called customer service they said it was because I didn't put gas. And I explained that I did, now I have an open dispute to figure out what happened and why I was charged. I would not go back to this location. I had a horrible experience.

Rating:

4.0

It would be nice to clean the part where the next person has to put they're furniture.

Rating:

5.0

Have the dolly's and furniture pads in the truck and ready to go, or at least help load them up.

Rating:

4.0

The location and the front desk person was nice and helpful.

Rating:

3.0

I did a reservation for a 15' truck and they didn't have it I have to do the whole paper work for rent 10' truck which I didn't like because it made my moving a bad experience

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Although the vehicle seemed solid, at first I wasn't as confident because of its apparent age.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I was not told prior that I would be at that location.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Fix the location directions on Google maps. They're incorrect. Also if you've purchased a dolly or pass, the employees should know and give them to you in the store.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

More clear guidance where to park the truck. They just said to leave it anywhere.

Rating:

4.0

The check engine light came on 10 minutes into my rental and stayed on the entire time.

Rating:

4.0

Time spent on the phone on hold, no matter what time of day was ridiculous. Had to make at least 8 phone calls (over 6 hours worth of on hold, disconnections, transfers to incorrect state numbers) to get the boxes delivered to the new address which was 6 miles from the old one. The only way we were able to get the boxes delivered to the new address was to have the online employee email the Traffic Control managers. That person was able to find and set up the delivery in 5 minutes.....We were on the phone with MANY others for over 6 hours to no avail. We were told to either haul it ourselves or empty into a truck we could rent (sounds a little like bait and switch). We will NOT be using UHAUL again and will be telling others of our experience.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.