Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gabriela casarrubias was great I had question about my truck and she know all the answers great customer service
AVIS B.
Rating:
5.0
No comments
jose G.
Rating:
5.0
Customer did not leave a comment.
Malik G.
Rating:
5.0
Customer did not leave a comment.
Dion N.
Rating:
3.0
Did mobile app pick up. App wouldn't allow me to get truck when I got on site and I had to go in store. The lady I dealt with was respectful and really nice and did a great job. Upon returning the truck, the guy who came to the truck ignored my greetings despite me saying it twice. Definitely rude, and when I was being charged they $40 fee was added on despite me having confirmation to allow drop off at the time and day with no additional charge. And after showing proof of that, all the associate had to say was “they wasn't suppose to do that†and then charged me accordingly.
Right wiper did not work, other then that, truck was in good shape with the exception of a odd noise front passenger side under hood.
Anthony O.
Rating:
5.0
Truck exterior needed to be washed. Back door on the passenger side would not open.
marquetta S.
Rating:
5.0
I rated this experience five stars, but not because of the location itself, or the equipment I rented. I rated it five stars because of the employee who assisted me on both pick up and return. Keith Reed was knowledgeable, respectful, and courteous. He helped hook up the trailer to my SUV because I had never done so before, and he helped unhook it when it was returned. He has great customer service.
Thank you Keith for all your help
Daniel R.
Rating:
5.0
Customer did not leave a comment.
Pedro H.
Rating:
5.0
Great location and great employees.
Demetrius P.
Rating:
4.0
Customer service very good
jose G.
Rating:
2.0
When I showed up for my original rental, the truck wasn't there. The store was closed even though the sign said they should have been open. When the Uhaul worker finally arrived, he had no answers for me. He said to call customer service. At least the customer service lady was able to find me a similar truck with in 10 miles of where I was.
Brian M.
Rating:
5.0
Customer did not leave a comment.
EDGARDO A.
Rating:
1.0
Awful experience. We wish we would have gone with the Pods but what sold us was the free month of storage.
When we tried to get our boxes delivered, first we were told that you do not deliver to this area. What?!
When we called again, we were told it would be $1,000. Again, what?!?
When we attempted to call back again, we kept getting hung up on and spent about 6 hours trying to get ahold of a representative. When we would get a hold of someone, the call would be disconnected. This went on all day.
At some point, we were even told our boxes cannot be located.
We ended up renting a truck and getting out stuff that way but wow. What an awful experience.
joshua J.
Rating:
4.0
Truck I rented needed some major front end maintenance, was very dangerous to drive on the highway , it had over 100.000 miles on it and the steering was loose and truck was all over the road
ANDRE B.
Rating:
4.0
Rental and ubox returned 4pm cst
4.26.22
Haven't received receipt yet
Bryant M.
Rating:
5.0
All good, and a good place to find what you need.
Eliseo R.
Rating:
5.0
Customer did not leave a comment.
Riccardo G.
Rating:
5.0
Customer did not leave a comment.
Jeff F.
Rating:
5.0
Customer did not leave a comment.
denise L.
Rating:
5.0
Customer did not leave a comment.
Tammy F.
Rating:
5.0
Customer did not leave a comment.
STEVEN H.
Rating:
5.0
Too Many furniture pads for one box. seems like I wasted money. You should lower price for less pads and give me the option to select this option --in my humble opinion. This is the second box to this address, and I now have 30 unused furniture pads at this address.!
christopher E.
Rating:
3.0
Customer did not leave a comment.
yolanda L.
Rating:
5.0
Customer did not leave a comment.
Jeff F.
Rating:
5.0
Problemas con mi tarjeta para entrar
Irmanelly S.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Rachel K.
Rating:
5.0
Manager Atavia was always super helpful go above and beyond to fix any issues I was having and was always super polite would definitely use this facility again.
Subrina C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arturo R.
Rating:
5.0
Make sure Gas levels are at the correct Line
Make sure vehicle's maintenance is fixed for all upcoming trips
Ladarius T.
Rating:
5.0
Gabriela was very helpful
IGNACIO D.
Rating:
5.0
Customer did not leave a comment.
Shurray W.
|
First Impressions
Rating:
5.0
I couldn’t believe just how friendly everyone was to me.
Thank you and God bless
Jon B.
|
First Impressions
Rating:
1.0
The engine blow out while I was using it
Bryant F.
Rating:
5.0
Customer did not leave a comment.
Yvette S.
|
Overall Experience
Rating:
5.0
Return security deposits upon return of equipment, not days later. You didn't have to wait to secure the deposit, so why should I have to wait for it to be returned?
Emmeritt A.
Rating:
5.0
Customer did not leave a comment.
MERCEDES S.
Rating:
5.0
Atavia Pruitt was very resourceful and helpful, she was pleasant when we talked on the phone and also when we met in person.. Thank her for her service.
TRENDA W.
|
First Impressions
Rating:
4.0
Buen service.
Jose G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mykola B.
Rating:
5.0
Great customer service and clean environment highly recommended
Henry B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel P.
Rating:
5.0
Love the U-Haul
betty m.
|
First Impressions
Rating:
5.0
Keith Reed was great I was welcome with a smile and felt welcome
AVIS B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joseph L.
Rating:
5.0
Customer did not leave a comment.
Anthony G.
Rating:
4.0
Convenient clean and staff was always helpful... at this location!!
ALEXANDER P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charles r.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERTO L.
Rating:
5.0
The Bellwood office was great in addressing our needs regarding our move out our residence in Illinois. But where in UHaul really shined was the Lynchburg VA office, where our U-Boxes were shipped to. Their office was stellar regarding the delivery of our U-Boxes. Kaitlyn, in the office, went above and beyond coordinating the delivery of our boxes. And Jade, our lead delivery driver, did everything possible to insure that our boxes arrived safely and in within our tight schedule. We couldn't be happier with our choice regarding us using UHAUL for our cross country move.
Keith D.
Rating:
5.0
Thank you to Kash for all her help.
Eva p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MINERVA W.
Rating:
5.0
Customer service was excellent and very friendly. I will continue to use Uhaul when needed.
Valeria P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diamond H.
|
Online Move In
Rating:
4.0
Nothing—great service, friendly customer service people.
JAMES E.
Rating:
5.0
The customer service was excellent.
RONIA B.
Rating:
3.0
I thought all of your driver's were wonderful. We worked with 4 women. Your Illonois operation was much better than your Florida. You phone service on all counts was horrible. Waited forever on all 3 phone numbers we used. Also on the Delivery of our UBox the poor driver was given an incorrect phone number & we could not locate her. She tried to call us. We waited all day & she finally figured the number was wrong arrived here after 8:00 pm.
wayne B.
Rating:
5.0
Continue training for new employees and please recognize and provide growth opportunities for employees like Kashamia. Her patience and personality with both customers and trainees is invaluable, not only to this location but Uhaul's everywhere.
TYRONE R.
Rating:
5.0
Customer did not leave a comment.
TYRONE R.
Rating:
3.0
We rented a container to store supplies behind our store for a couple days before Christmas. We returned it empty on the 26th. But we kept getting charged. We called several times to get the charges reversed, but got charged again. Still haven't received our credits. We were happy with the rental, not happy getting charged for a container you've had back empty for a month. It's probably rented to someone else now. Not a good way to get repeat business.
Gregory B.
Rating:
5.0
Customer did not leave a comment.
mary c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONIA B.
Rating:
4.0
Great service. Would recommend.
Margaret O.
Rating:
1.0
Not very happy with the phone answering staff in Illinois
wait time up to one hour.
Ali I.
Rating:
1.0
I originally booked my rental from Bolingbrook, IL, but was told I had to drive to Bellwood to pick up the truck. You tell me if you have locations in both places why an employee cannot drive the truck to a convenient location for the customer to pick up. I am also told that the crime rate in Bellwood is not great, so was a little leery, but it turned out okay.
NANCY C.
Rating:
5.0
Outstanding customer service. Very clear explaining the process.
KENDARYL M.
Rating:
5.0
Great customer service overall.
Annette L.
Rating:
4.0
Good customer service when picking up the trailer. His friendly attitude was appreciated
Joe R.
Rating:
5.0
Customer did not leave a comment.
RUBEN T.
Rating:
5.0
Customer did not leave a comment.
DEVIN B.
Rating:
5.0
Customer did not leave a comment.
SPENCER W.
Rating:
5.0
From Initial call regarding information and website help Your staff and accessability has been amazing. You could teach other compaines to be that friendly in customer service.
Nothing in near future but from the number of times i called everyone was amazing and helpful. I started with a 4x8 trailer and eventually moved to a 6x12. They DID IT AND MADE MY LIFE EASIER> THANK YOU THANK YOU.
bruce F.
Rating:
5.0
Customer did not leave a comment.
yvonne g.
|
Overall Experience
Rating:
5.0
The staff is great. I have storage there and I have rented a trailer twice. I recommend to a friend today.
SALVATORE S.
Rating:
5.0
Great customer service
AVIS B.
Rating:
5.0
This location is the best uhaul I've ever used! The staff was amazing!!!!!!!!!!!
MICHAEL S.
Rating:
5.0
You have failed to respond to my request submitted at time of equipment return. Obviously, customer service isn't a strong suit.
Richard J.
Rating:
5.0
Customer did not leave a comment.
NORMA H.
Rating:
5.0
Very nice young lady at the front desk.
BIANCA D.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
Give costs upfront instead of adding to them at each step of the process.
John F.
Rating:
2.0
Customer did not leave a comment.
TOMMY W.
Rating:
4.0
Customer did not leave a comment.
Sherry B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIEGO R.
Rating:
5.0
Customer did not leave a comment.
FALECIA L.
|
Overall Experience
Rating:
4.0
The customer service sucks!!!!! I have spent thousands of dollars renting vehicles from U-haul and its a hassle everytime I want to extend my lease
MARQUEZ D.
Rating:
5.0
The staff has A1 customer service. That location gets rated 10 out of 10 from me.
Valeria P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James J.
Rating:
5.0
The staff at the West Maywood location are professional and accommodating. Yesterday they assisted me with signing in and out along with providing me with two swipe cards for my two storage locations. They explained how to use both cards and provided me with a hard copy of my bill. I have two storage units at this location, one of the better investments I've made this year. My units are clean, warm....there's clean restrooms and carts to use to assist me with the loading and unloading of my personal items.
Thank you for being there for me West Maywood U'Haul!
STEVEN M.
Rating:
5.0
Customer did not leave a comment.
Shalise T.
Rating:
2.0
Waited 10 minutes and no one come out to check in the Uhaul for return. The system went down and it took me 45 to 50 minutes to return the Uhaul truck and receive a receipt.
YOLANDA P.
Rating:
1.0
Have the Vehicle available that was required.
TAIWAN G.
Rating:
5.0
The overall experience was fantastic!!
Clifton W.
|
First Impressions
Rating:
3.0
I have rented many Uhaul trucks in my life time. The staff has always been friendly, accommodating and professional. I am used to the team placing the rented dolly inside the truck, making sure there was sufficient amount of gas in the tank and inspecting the vehicle before we leave. This did not happen at this location. In addition, when we inquired about it, the young man that assisted us said that he would place the dolly in the truck but didn't. He said that he was going to inspect the truck with us but he didn't. I called inside and spoke to a young lady. She said that he didn't have to and instructed me to go online and do it. I was very disappointed with my initial visit. However, when I returned, a different young man checked me back in. He was very friendly and helpful! If I am expecting too much, than I am wrong. I don't want anyone to lose his/her job. I just want to receive the respect and service that I feel that I deserve and pay for. You have a very nice and clean facility. The truck was clean too. I just felt like it should had more gas in it. I hope and pray that if I ever use this facility again, my experience will be more pleasant.
shirley E.
Rating:
5.0
Customer did not leave a comment.
Yvette S.
|
First Impressions
Rating:
5.0
You should warn customers that the kind of truck I rented is very painful for people of my height. I could not move my legs. The seat could not move backwards.I could barely use the pedals my legs were so cramped. My femur was too long. My knees were crushed into the dash. I'm 6 ft 3 inches.
JACOB C.
Rating:
5.0
Customer did not leave a comment.
ANDREW G.
Rating:
3.0
Although requested, items requested (furniture pads and dollies) were not in the truck. Just make sure order is complete and ready to go next time. Otherwise, the staff was pleasant and courteous.
KAREN T.
Rating:
5.0
Customer did not leave a comment.
ACELA M.
Rating:
5.0
Customer did not leave a comment.
JOSE Z.
Rating:
5.0
Everything was great from arrival to drop off. Thank you to the young lady who helped me when I arrive & the young man when I dropped off. Both very patient & knowledgeable.
GWENDOLYN T.
Rating:
5.0
Still don’t know my results on unit I re Ted or recv my credit via email
kimberly g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jill A.
|
First Impressions
Rating:
5.0
Both employees I had contact with were very helpful and friendly!!! The large lot made the trailer pickup and return parking an easy experience.
LLOYD M.
Rating:
5.0
Customer did not leave a comment.
ASHAWNTE G.
|
Overall Experience
Rating:
2.0
The truck fuel was empty and the truck door string was broken. It is very inconvenient to open or close the truck.
PARINDA S.
Rating:
5.0
Customer did not leave a comment.
Earl W.
|
Overall Experience
Rating:
5.0
Your associate whose name is “Cash” could not have been nicer! She was very knowledgable and helpful and her courteous attention was gratefully appreciated. She is definitely an asset to your company.
ricardo l.
|
First Impressions
Rating:
5.0
The staff and manager were very helpful and had kept conversation polite and funny.
will w.
|
First Impressions
Rating:
5.0
Great job good service thanks
CEIL S.
Rating:
5.0
Customer did not leave a comment.
CHARLES A.
Rating:
5.0
Customer did not leave a comment.
RUFUS T.
Rating:
5.0
Manager Octavia very helpful.
Ollie G.
|
First Impressions
Rating:
5.0
The vehicles smelled like a dog had been in it.
LASHEENA D.
Rating:
5.0
👍👍
GREG L.
Rating:
1.0
Bottom line again poor management
KEITH M.
Rating:
4.0
Customer did not leave a comment.
MELANIE P.
Rating:
1.0
Ubox was loaded backwards and was clearly dropped, outside dented, inside contents were everywhere
Vincent B.
Rating:
5.0
Customer did not leave a comment.
pamela v.
|
First Impressions
Rating:
1.0
Being a Company in demand Uhaul is an Extra tool for Our Service Over the years We Use Uhaul about 4 times or more a Month. This New location Started Out great with a Good Management Suddenly 3months ago it Went to Hell. We're renting So Much from Multiple locations that We recognize new hires Renting its a Choir to do business here poor Attitude Clerks Lazy Unprepared for Work Untrained properly today 1st getting Uhaul equipment took 20min because she was using poor judgment finally got Attitude as payback when I explained we use this equipment daily. Here's the Winner return equipment 2hrs later put keys in box decided to walk in and say this because I No how these new hires like to hide over charge for lack of work upon saying to Shania Uhaul Clerk I just returned the equipment She asked if I Could put truck in parking Area I said no I'm sorry I have to go! Immediately she became hostile Said use wasn't supposed to put key in box I said that's what it's there for she said no you walk it in. She asked is the Truck Clean because we charged you before for Cement dirt I said really because we don't use that material it was there before I took pictures of Uhaul not Cleaning it so She was furious because now she had to work We no She doesn't no how to back trailer up in fact we Illistrated how to with last person few weeks ago just a nasty attitude
KEITH M.
Rating:
5.0
Very efficient and fast with the reservation I had in this place.
ANTONIO P.
Rating:
5.0
Very easy and smooth process.
tonita L.
Rating:
5.0
Customer did not leave a comment.
phillip N.
Rating:
5.0
Customer did not leave a comment.
Libra R.
|
Overall Experience
Rating:
5.0
Perdón Olvide el nombre de la mucha que me atendió.
Pero personas como ella son la que ocupamos en todas las localidades de U-haul. fue una persona súper amable y con una actitud sorprendente, que si yo fuese el gerente la pondrÃa de supervisor de las de mas personas. Para que hagan un buen trabajo y pues tengan muchos más clientes. Soy feliz Gracias nueva mente 😇🙏🏼
CARLOS S.
Rating:
4.0
hire more Clerks and Outdoor people to expedite Transactions
KEITH M.
Rating:
4.0
Customer did not leave a comment.
SYKIA R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C.
Rating:
5.0
Customer did not leave a comment.
Jean G.
Rating:
5.0
Customer did not leave a comment.
FALECIA L.
|
First Impressions
Rating:
5.0
Prior to picking up my truck there was a lot of visible damage on both sides of the truck. Please repair the damages on the truck. Don't rent it out over and over again! Thank you
Lois W.
Rating:
4.0
Customer did not leave a comment.
MARIA SUSANA A.
Rating:
4.0
Customer did not leave a comment.
james c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
I thought my entire experience was great , store was clean and Associates were very helpful and informative. Ariel and the supervisor ( who's mane can't remember) have great customer service .
ANDRE B.
Rating:
5.0
Customer did not leave a comment.
Beverly P.
|
First Impressions
Rating:
4.0
I was a given a passcode online that didn’t work when I got there. I was so happy the employees was still there to help me check in to the unit with the correct information
Jacqueline S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
yvonne g.
|
First Impressions
Rating:
5.0
there are the young girls and they are the best, affable, friendly and if there is a problem, unflappable.
CHRIS A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Markita R.
|
Overall Experience
Rating:
5.0
This location is beautiful
Zandra P.
|
Overall Experience
Rating:
5.0
I was very pleased with the condition of the units . I was more pleased with the friendliness of the staff. They were very helpful and made the experience all that less painful for me because moving is painful. Thank you.
Patricia M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina S.
|
Overall Experience
Rating:
5.0
The manager was very helpful
james g.
|
First Impressions
Rating:
3.0
Usually the staff is professional and friendly. My last issue wasn't a professional experience. It was resolved but there are some training issues at this location.
Monique F.
|
First Impressions
Rating:
5.0
Demetrius was very helpful… he went out of his way to get a closer storage unit so when we have to unload we didn’t have to far to unload… I liked the fact I didn’t have to ask he saw there was a problem and fixed it!!!
dina w.
|
First Impressions
Rating:
4.0
Friendly and very helpful.
ARIEL (CATHY) H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samuel G.
|
Overall Experience
Rating:
4.0
I had no problems and that's a good thing. It seemed very warm in the climate control area but then again it was 90ﾟ outside and doors were opening and
closing
Patricia M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon V.
|
First Impressions
Rating:
4.0
Saida Romero provided me with excellent customer service. The other two Black ladies treated me aweful. They refused me a truck and dollies that where clearly available for rent and other services. I am Black also so this is not a racially motivated comment.
beatrice f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MS WILLIE B.
|
First Impressions
Rating:
5.0
staff was friendly, good deals, clean a lot of karts !
hector t.
|
First Impressions
Rating:
5.0
I absolutely love that the on call management is available when I have a questions and any given time of day. I really appreciate speaking to someone. Her promptness to help and kindness is appreciated.
Michelle C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ASHLEY B.
|
First Impressions
Rating:
5.0
Jasmin at the desk helped me out so much with my storage unit. When booking online picking the right size storage room was very difficult. I either got a smaller storage from what i originally picked or just picked wrong size. Jasmin was so nice and helped me pick a bigger storage and closer to the loading dock. She made my 1st experience with uhaul very easy and fast.
Zuly E.
|
Online Move In
Rating:
5.0
The two ladies that helped me Shaniyah Gable &
Destine Lovett we’re awesome 👏!!!
They are the reason I have no hesitation recommending this UHaul in Bellwood.
The ladies went above & beyond to assist me with renting a truck and a space unit . They made it so easy for me. These ladies gave excellent customer service 👍🏽👍🏽
Thank you.
Sherry S.
|
First Impressions
Rating:
5.0
The woman who checked me in was very helpful and knowledgeable..also super nice
John S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erica P.
|
First Impressions
Rating:
5.0
Management as staff were very kind and helpful. Thank you!
Michelle C.
|
First Impressions
Rating:
5.0
Great costumbre service!!!
Eduardo R.
|
First Impressions
Rating:
5.0
Very good service
ALFREDO S.
|
First Impressions
Rating:
5.0
I under estimated the size I needed for my belongings so I had to upgrade to a larger unit. The two young ladies were very helpful and made the process easy.