Customer Reviews for U-Haul Moving & Storage of West Oakville

Rating:

1.0

Terrible service. The locks were frozen so I had to wait an hour for a representative to unlock my key. Then after crediting me $50 they they called me back to tell me that the lock being frozen is not their problem and then took away my credit. WORST SERVICE I’ve ever seen to grant the credit and then take it away after the fact.

Rating:

5.0

I did have to sweep snow and ice off the windshield but it had just snowed the night before so I understood that. Although I had to use my own scraper and brush from my car because there was nothing in the truck. I didn't want to answer NO on the maintenance question though because all in all it was in good shape. Good service when I arrived and the experience before getting there was good in terms of preparational notifications and reminders.

Rating:

5.0

No issues. Thanks U-Haul for making this task easy.

Rating:

3.0

While the service was very good, the truck was not in a usable condition; the brakes did not work properly, and the check engine light was on. I only kept the truck because I was moving nearby. But this truck shouldn't be working. Besides that, the truck was clean.

Rating:

2.0

For the 3rd hire in a row in past 2 weeks the gas reading was incorrect. Yesterday the mileage was out by more than 100 miles. On saturday the girl at checkout insisted that I take photos of all the dents on the truck, the mileage and petrol before I could start the hire and when I refused saying in 9 years of renting from this location I had never been asked to do that, only when she phoned the new manager did she relent. Truck hire should be simple and the starting gas level and mileage stated must be accurate!!

Rating:

1.0

Rented 20 ft truck. Did the inspection and checked the cargo space right away. It was full of construction dirt and mud. Truck was never cleaned from the outside as well. Windshield was completely covered in dirt. Inside the cabin found 3 contracts from previous customers right on top of the dashboard meaning that the truck was never cleaned. Went inside to express my disappointment and asked to switch a truck since they had a least 5 clean trucks parked on the lot. She advised me that instead of switching trucks they will clean it for me even though I told her that I was in the rush. Cleaning person took his time to clean the cargo space but did not clean the inside of the cabin. Dashboard lights centre console were not working at all. Not the first time I got a dirty truck from this location.

Rating:

1.0

I had one of the worst customer service experiences of my life at this U-Haul storage facility. I arrived last night after hours, only to discover that the storage unit assigned to me was not available. I ended up wasting 2 and half hours trying to reach support to fix the issue, and no one was able to help me. Completely unacceptable. This wasn’t even the first problem. During the booking process, the staff was already rude. A girl from the office called me while I was waiting in line, and while I was speaking, she cut me off mid-sentence to talk to another customer and said, “Can you help him?” to another team member, completely ignoring me. Very unprofessional. Because my unit wasn’t available and I live in an apartment with no space to keep a truck overnight, I had no choice but to call support and inform them I was leaving the truck in the loading/unloading bay—at least there are cameras there. I had no other option. I then drove back at 6:30 AM the next morning just so I could be at the office right when they opened at 7 AM. When I asked the same staff member about why this happened, he simply said the unit “showed available in the system” and admitted he didn’t even check if it actually was. I explained the trouble I went through the night before, and instead of apologizing, he casually said he was “ready” for whatever his manager would tell him. No apology. No accountability. Nothing. The level of incompetence, carelessness, and lack of customer service at this location is shocking. I strongly recommend avoiding this facility. There are plenty of other storage options—don’t put yourself through the frustration I experienced.

Rating:

5.0

Great , affordable, fast and very accommodating and accessible

Rating:

2.0

The loading bays were full of opened storage boxes and looked like people ravished thru them. Also the bays doors did not automatically open like they use to. Also lobby was nothing but full of junk (mattresses, clothing etc). I used to think how clean the facilities were until this.

Rating:

5.0

Nikolina was very thorough and professional.

Rating:

5.0

Teşekkürler

Rating:

5.0

Great service !!

Rating:

4.0

So annoying when the stated fuel level is incorrect at pickup!

Rating:

5.0

This was my secondary location bc my first location canceled my reservation. The service I got here was so great - empathetic, understanding and committed to solve all of my logistical needs. They even apologized for the other location.

Rating:

4.0

There always seems to be a lineup at the counter. That said, most staff are very helpful and do a great job.

Rating:

3.0

Trailer was okay. Needed to be swept before we could use it. Also the rear door latch was very difficult to open and close. Lots of rust on it. Otherwise a good experience and I would rent from U-haul again because it is a good price point.

Rating:

3.0

We had to park in single spots when loading at a condo, prop up the trailer hitch with a milk crate at one spot and take my truck to another spot. When it came time to re-hitch to my truck it needed two people to lift the hitch and when it was lowered my son's finger go badly crushed between tow bar and milk crate. I strongly recommend that these units be fitted with a hitch jack as a safety improvement

Rating:

5.0

This is the best Uhaul I have dealt with

Rating:

5.0

Thank you :)

Rating:

1.0

The truck I booked was not available the day of my rental. I was sent to another location in another city to pick up the replacement. I was not offered a discount, or reimbursed in anyway. In fact I was forced to pay significantly more for the gas and km. On top of all that the return time given to me was cut by 2 hours from 6 to 4

Rating:

2.0

I waited for over 20 mins on hold

Rating:

4.0

I would have given you. 5 star rating had the bathroom in the storage are not been in the state it was in. Obviously no one regularly checks the bathroom as it was plugged and very smelly and appeared to have been like that for some time. Otherwise the experience was extremely positive. Cleanliness is important to customers.

Rating:

5.0

Very easy service from step of online order early evening to meeting up with lovely young woman at the store the following morning. Thank you UHAUL!!!

Rating:

4.0

Provide more detailed instructions to return the vehicle. Had to spend some time to figure it out after a long day of moving. Also provide written or picture instructions to return the keys

Rating:

5.0

Really appreciate the drive-in loading/unloading facilities, plenty of carts, clean well-lit storage areas and washrooms. The community furniture recycling/donation area is a great idea too. Everyone was very friendly and helpful - many thanks!

Rating:

5.0

Five star service at this location 👍👍

Rating:

5.0

Very friendly and helpful staff. Thanks.

Rating:

4.0

The handle to open the rolling door was almost completely broken off. Needs repair.

Rating:

3.0

The truck bed was filthy (full of leaves, sand and debris) as was the inside of the cab. Seems like it hasn’t been cleaned in months. Everything else was good but it’s really disappointing renting a dirty vehicle to move your nice clean furniture.

Rating:

5.0

Not a thing everything was great .

Rating:

5.0

Staff member was very friendly and very helpful both with renting the truck and moving into the unit.

Rating:

1.0

No staff. Customer service non existent

Rating:

5.0

Customer service at this was excellent. Van was all ready to go. No issues with the performance during its use. Overall experience was as expected from U-Haul. Thank you.

Rating:

5.0

Love Uhaul rent frequently.. Only surprise is that you do not rent out hydraulic lift landscape trailers. I shouldn't have to get that from Home Depot they're not in the trailer biz.

Rating:

5.0

I had a really long day that day and was very tired - the staff made the return process very easy despite my mental stumbling :D

Rating:

5.0

Great staff..... especially the young lady who served me early this Saturday morning. She was very explanatory, efficient, and helpful.

Rating:

5.0

Staff very friendly and professional. The staff easy to speak with.

Rating:

5.0

AWESOME STORAGE UNIT COMPANY!!!! WORKERS ARE ALL SO NICE AND HELPFUL AS WELL.

Rating:

5.0

Exelente!!

Rating:

5.0

Great service and friendly staff.

Rating:

3.0

I think the basic reason I struggle to give this location and its staff a nice 5 stars is because the lack of training and awareness of the facility, the standards of cleanliness expected, and the communication of the end to end process always seems to lack a well deserved good rating. I hope this is taking into consideration in the future and the transactions are smooth as expected. Overall average. Thank you very much.

Rating:

1.0

The person who gave me the truck in Oakville overestimated the fuel level. When I took it there was 84miles left to empty when I gave it back I filled it up to 124 miles to empty. I was asked to pay for the fuel. The person at the pick up location was dishonest and overestimated the fuel level. Instead of me putting out of my pocket more fuel it created a problem at the drop off. Lesson learned, never trust U-haul, always take pictures before and after

Rating:

5.0

This was my second rental and I’m really impressed. Check-in was quick and friendly, and the van was spotless inside and out. It was raining that day and the windshield seemed to have a Rain-X treatment — the water just rolled right off. Everything felt clean and safe, from the mirrors to the cameras. Great experience and worth every penny.

Rating:

4.0

The equipment was clean, but was a very old truck compared to the one I rented last week. So it struggled on acceleration and was not good on gas. Otherwise, I very much enjoyed the U-Haul experience and customer service.

Rating:

5.0

All good, thank you

Rating:

5.0

Excellent customer service at this location!

Rating:

2.0

Could not get into the building because the door was broken. No phone number listed anywhere to call for uhaul. Security company wouldn't help me get in. Connected me with uhaul. They couldn't help. Called the GM who didnt pick up. No solution other than come back tomorrow. Next morning the staff was still not aware the door was broken. They opened the door manually. I asked the manager to call me at some point during the day and left my card. No one called. Ramp and loading area was terrible with lots of bumps and badly designed entrance. First time ever using self storage because you gave me a free month. Not impressed.

Rating:

5.0

Attendant was in the yard, and helped me back in and un-hitch the trailer. Very simple drop-off.

Rating:

5.0

Always great and very clean. We hardly ever ran into other folks and there were always trollies for us to move things easily.

Rating:

5.0

Excellent service - co-operative handlers at both Oakville & Vancouver ( Richmond )

Rating:

3.0

The truck only had 1/8 of a tank of gas when I picked it up and I returned it with 1/8 of a tank and was still charged $20 gas! I told the U-Haul employee she made noted in the file but I guess the place we dropped it off did not read the notes.

Rating:

5.0

I like your support in spite i canceled and ordered again several times. One area that can be improved is delivery time. I booked elevator for two hours from 10:00AM till 12:00PM but U-BOXes arrived at 12:00PM

Rating:

5.0

Staff were responsive and transaction and hook up was quickly.

Rating:

5.0

From the moment I needed the unit to the day I moved out it was one of the easiest, simplistic processes. I had a problem with the unit where sawdust was coming in from a project happening beside it, I was given a refund for my month and they quickly fixed the top to close the opening. Michelle is an amazing manager and does an excellent job with that facility.

Rating:

5.0

I recently had a trailer hitch installed on my SUV and when I picked up a car hauler a few days after installation the wiring for the lights required repairs. The mechanic was very efficient and made the repair and I was on my way. As I was delayed a few hours a credit was offered for my inconvenience: Excellent customer service by the Michelle the location Manager. Well done!

Rating:

5.0

Finely place where is real costumer service ,not computerized robots. Thank you for help with fixing electric cables on my truck.

Rating:

5.0

AC doesn't work but it I snot necessary for me. Both staff (pick up and drop off) was fast, kind and very skilled. Thank you. P.S. I have already mentioned that AC doesn't work to the staff.

Rating:

5.0

Keep up the good work

Rating:

4.0

I checked for prices online before connecting with an agent, by phone. A local agent wasn't available, and I was connected with an agent in the US. The agent was pleasant to speak with, but quoted a price higher than what was posted online, and recommended a pickup location that was much further than where I was. I decided to search for a closer location, and found one. The agent at this location offered an option to lower the price for the rental. I took that option and am very happy with the rental and service. The option (for customers) to save, should always be presented, when presenting the costs.

Rating:

1.0

The roof had a hole in it, but you can see it unless you go in the back of the truck and close the door. It was raining the day I used the truck and it wrecked 2 custom build drawer units. Cost me about $800 in damages. I told U-Haul about this and they didn’t seem to care. To make matters worse, even though I warned them about the hole, they proceeded to rent out the truck to the next person. Absolutely wild

Rating:

4.0

Dropped off after hours so N/A

Rating:

5.0

Very fast and friendly service. Thank you

Rating:

5.0

Nice staff, good service

Rating:

5.0

Great service!!

Rating:

5.0

A chaotic day due to power cuts at U-Haul. Initially I stayed at the reception area for 45 minutes and then left as nobody could do anything. Returned a few hours later to find that there was still no power. However Serena E did an excellent job of checking me in using per personal mobile phone, allocating me a storage unit, setting up auto monthly payments, etc. She did an excellent job !!

Rating:

3.0

Ratchet strap mechanisms need lubrication on auto transporter. Very stiff and difficult to use. Tongue jack also very stiff and needs adjustment or lubrication. Check in process not very professional.

Rating:

1.0

The service inside was probably the worst service I have received. When I went to pickup the trailer the lady working had zero personality and rreally could care if I was there. Then to top it off when I went out get get the trailer, the trailer wasn't there. The male worker came to see if I needed help and he switched it to a different one. But after hooking that one up the left turn signal didn't work. He asked me if my truck worked and I replying with yes, and suggested that he try a different trailer. Finally that trailer work and I was able to go on my way.

Rating:

5.0

Great staff very helpful and supportive.

Rating:

5.0

The U-Haul storage facility is clean, safe, and very well maintained. The staff go above and beyond to make the whole process easy and stress-free—they’re friendly, professional, and always willing to help. I feel confident knowing my belongings are in good hands here. Highly recommend!

Rating:

5.0

Great experience with Gurbir, Mel, Preet and Panveer. Terrific staff; clean and convenient facility. Thanks to the staff mentioned above for a fantastic experience.

Rating:

5.0

Staff was fantastic to work with

Rating:

1.0

Kudos to your staff. They are wonderful.

Rating:

5.0

Anna was helpful. Facilities were very clean

Rating:

5.0

Every location was neat and cleaned. Parking space alot. .

Rating:

5.0

Great customer service

Rating:

5.0

Great service

Rating:

5.0

Great staff and well maintained facility. Pleasure doing business. 5 stars

Rating:

5.0

Liked that the locks were supplied

Rating:

5.0

I rented a truck , then I rented a storage , soon I’ll be going back torent another truck . I rented a van from a different UHaul and it was a disaster . I’ve learned that not all hail are the same this one here is top notch storage facility

Rating:

5.0

Convenient and great location. Friendly staff!

Rating:

4.0

I don’t know what to put for your above average and all this because before this I was quite pleased, especially with this Oakville location I drove all the way to Hamilton to come to this Oakville location because I really like it on the service road there usually very accommodating and have a good selection I don’t wanna give you a terrible review, but this is really been bad today. I’m very unprofessional. They should be offering me a solution not threatening to kick me out. This is just unacceptable.

Rating:

5.0

The girl at the front counter was very professional and super helpful which added to the entire experience

Rating:

5.0

The rep was incredible and very professional

Rating:

5.0

A great place to use for storing your extra stuff

Rating:

5.0

Good friendly staff

Rating:

5.0

Serena went above and beyond to help me . Great customer service

Rating:

5.0

**** FIVE STAR RATING I couldn't have asked for better service or pricing from U-Haul. My neighbour recommended Woody Rd. Uhaul who has many units within the facitiy. I was able to get a free months storage when I had to switch from one unit to another. U-Hual made my move much easier. I would definately recommend them to anyone. I also booked last minute and was able to contact someone at head office who was able to find me a truck that worked for me. EXCELLENT service from Courtney at Woody Rd. U-Haul in Oakville. Meghan Y

Rating:

5.0

Staff was polite and professional. Main part of facility was clean and I liked the sign in/sign out code procedure. My only suggestion would be to please clean the interior unloading/loading area. Floor was dusty, dirty and garbage on ground.

Rating:

5.0

No issues.

Rating:

5.0

Loved the service 😁. Keep up the good work Oakville S/S RD.

Rating:

5.0

Hassle free trailer rental, and storage unit rental.

Rating:

5.0

Very clean, staff was friendly

Rating:

5.0

Clint was amazing and made the process so easy.

Rating:

5.0

Very dusty in the hallways, leads to a lot of dust getting in the units. Hopefully tenants who leave their boxes of signage in the hall complete with business name, and full shipping labels attached - are billed appropriately!

Rating:

5.0

The facilty is very clean and the staff is over the top nice and helpful

Rating:

5.0

This is the first time that we have used the services of UHaul. Our experience with UHaul was outstanding! Friendly people, excellent facilities, and no hassles! Thank You, Thank You.

Rating:

5.0

Courteous and professional staff, had me checked in within minutes.

Rating:

5.0

Keep up the great work!

Rating:

3.0

The several staff members we interacted with were not friendly. However Craig at head office was amazing. Not having Apple Pay is extremely frustrating and you need to update your systems.

Rating:

5.0

The storage staff was wonderful and helpful in every way. My experience was very nice. Thank you again

Rating:

5.0

Excellent service

Rating:

4.0

Well planned & organized

Rating:

5.0

The staff is super helpful , very effective in all aspects this location is very clean. They always have cleaning staff on site, day and early evening. Horrible at nothing and security it top notch!! Police were present on the last visit i had at this location. So security is taken seriously here. This eye opener makes a renter feel safe about there personal items and safety. I would recommend friends and family 10/10 times , i give this location 5 stars

Rating:

5.0

I can't say enough good things about U-Haul Storage! The facility is clean, secure, and well-maintained, but it's the staff that truly sets this location apart. They're incredibly friendly, professional, and always willing to help, making the whole process smooth and hassle-free. On top of that, the prices are very competitive, which makes it even more convenient. I highly recommend U-Haul Storage for anyone looking for a reliable and pleasant experience!

Rating:

5.0

The best I-Haul Storage facility I’ve seen and/or used

Rating:

5.0

The staff is helpful and friendly, they took the time to explain everything and make sure I have the best value of my truck rental and the space needed to store my belongings during the moving process.

Rating:

5.0

Awesome team here, I couldn’t have asked for a place to trust my personal items more so! Excellent management and leadership is pronounced with respect to team members as I saw while attending multiple times . Thanks you U-Haul

Rating:

5.0

Very friendly staff easy to communicate well deserving five star at a five star manager is top notch very helpful would recommend this to anybody I know and would continue to rent because of their staff alone

Rating:

4.0

24 hour access to the storage units would be nice

Rating:

5.0

We dealt with Clint R. Pacheco . (Oakville Ontario location) He gave us excellent service and was so helpful with giving us the best options for our move. An “A” star employee.

Rating:

5.0

Very well run, had no problems at all

Rating:

3.0

Staff at check in were not very knowledgeable and seemed to lack experience with your storage system. That is up to the manager to properly train staff.

Rating:

1.0

several months several times the door wasn’t opening for me I called customer service waiting hours in line as office not open that time I reached front office next day, they weren’t know why it didn’t open last night, thought some technical problems Next time if I were lucky it opens, again on random day it doesn’t work. Until my move out date, I wasn’t aware I don’t have access after 10pm Why I wasn’t told day 1 ubox also sucks, when I wanted to access, they forgot to bring to front. Several times. very bad experience. No one to listen to my concerns. Automatic billing also sucks

Rating:

5.0

Amazing customer service very helpful staff thank you so much for all your help and support . 🙏🏻🙏🏻🌹❤️

Rating:

5.0

The staff we met were all friendly.

Rating:

5.0

I’ve been to two Oakville location, south service road and woody Cres location . Both facilities are top notch, very well maintained, very clean and helpful customer experience. Well done management team and employees

Rating:

4.0

The hallways were well lit when activated . The unit I was given 1775 was well positioned, secure , monitored and well supplied with carts and moving aids. It would have been nice to have interior unit lighting . Otherwise great .

Rating:

4.0

though the storage activity went very well, accept, I was told that a lock will be in the storage unit and had to go back to the front again to tell them that there was no lock there ?? This should have already been confirmed that everything was in place, Check list should be created before new tenant moves in automatically. The booking of Moving labour was a disaster and had to cancel my rental truck as the moving company hired thru the U haul web site at the last minute, called and did not meet the original plan saying that the people had no drivers license and no moving equipment and was only booked for 2 hours but it would take them 5 hours by bus to get to location and ask for 350 dollars extra, so I canceled them, and had to hire another company 4 hours before the actual move, Very terrible and stressful experience using the Moving Labor tab on the U haul web site

Rating:

4.0

I was not aware there was a different tier of service for 24 hour access. This option was not offered to me when I first acquired the locker. I would have got 24 hour access. It put me in an awkward situation when I was at the locker late one night. Facility is spotless though and well secured. Would definitely recommend.

Rating:

5.0

All around very helpful and knew how to do there job.

Rating:

4.0

Staff offered me a storage unit that was not available so the computer system is not updated . The facilities are very clean and tidy and there are many carts and trolleys available to use

Rating:

5.0

The two representatives that assisted me on Sunday, July 7th were two of the best I've ever dealt with at U-Haul. They both deserve praise for providing such an outstanding experience.

Rating:

5.0

The lady who registered us was very friendly and helpful in expalaininghow the system works

Rating:

3.0

No lock in second unit - staff were quick to add the second. What's the point of checking in online ... When it all has to be be done in person anyway? Police rolled through after hours as another customer had "checked in" through the app, only for the alarms to go off....the check in really needs to be streamlined.

Rating:

5.0

Very clean and accessible. The rolling carts are great to deliver your Junk to your unit. Hours of operation are convenient.

Rating:

5.0

Mel was Fantastic! Super helpful and friendly!

Rating:

5.0

It was just perfect

Rating:

5.0

The Oakville location on the South Service Road is easily accessible from several streets. Staff courteous and helpful. Storage area easily accessible. Aisles well lit and clean. Washroom very clean. This is our second time using this facility and I'm sure we'll be using it again. We would highly recommend it to others.

Rating:

5.0

The Manager and staff were extremely helpful and worked to find a solution for our storage needs.

Rating:

5.0

Promotional offer and facility location assisted the decision

Rating:

5.0

All good. Thank You.

Rating:

5.0

Great services

Rating:

5.0

No issues, great service

Rating:

5.0

Very clean and organized

Rating:

5.0

Great! So rare in the time in which we are living to find terrific people !

Rating:

2.0

Manager never seemed to be onsite, lack of following proper procedures . Staff never had things ready on time and they were always confused on what needed to be done

Rating:

4.0

There two staff working. A man and a woman. The woman (who told me on the phone that I had to be there 30 min before office hours ended) handled my paperwork and it look less than five min. After telling her that I’ve never rented a storage unit before, she told me what my passcode was and sent me on my way. Told me there was an elevator right as you walk in and that I was easy to find. I then tried to access the facility with my passcode with no success. After multiple failed attempts, I went back in and asked for help. The man came to help and he explained that I needed to put my passcode in two different things in a specific order, before I could enter. Then I entered the facility and walked around for a while looking for an elevator and couldn’t find it. I checked the map, and the elevator seemed to be in a different part of the building and on the opposite end. We then had to ask the man for help again and he was patient with us as he told us that we needed to drive the Uhaul truck around the building to the other side to access this area and my unit. In conclusion, the man was very helpful after the woman did very little to explain anything to me. It was a long day moving and at least half the staff was willing to help.

Rating:

4.0

Would’ve been nice for someone to show me how to use the access codes, when & where.

Rating:

5.0

The only problem I had was the app’s offer of a rent free month if you rent a truck wasn’t being honoured. At the location they said they’ve had that problem before. U Haul corporate should fix that issue. Either don’t offer it, or honour it. Otherwise it could be regarded as false advertisement

Rating:

4.0

Public toilet was messy and no toilet paper all day, I was there at 10 am on Dec 2, 2023 until 10pm and the whole day the waSHROOM WAS NOT CHECKED, I INFORMED THE FRONT DESK WHEN I LEFT.

Rating:

4.0

It is a good place to store your things. However, it might consider to reduce the prices.

Rating:

5.0

Keep up the good work people should use your faculty it’s clean , safe and amazing customer service lot of options to choose according to your budget and need thank you so much for making my move so smooth , I feel so relaxed and safe keeping my stuff in your facility thank you again …

Rating:

1.0

Staff member was utterly useless. More interested in her phone than helping me. After I rented my unit she just handed me a map and didn't even circle the location. She should have also directed me to the location. Didn't care. She also should have gone over the sign in and signed out instructions as well. I ended up setting off the alarm. On a positive note the storage facility was clean, well lit and I was impressed with the check in/check out feature once I figured that out.

Rating:

5.0

The staff was very pleasent and professional as well they provided a better alternative with the truck rental since I have a time sensitive matter that needed a truck asap and at first I reserve a 10" truck but it was only available for 12 hours which they suggest to get a 15" truck which was available and could have the 24 hours rental time which was great for me as well it had the built in ramp too so made moving my stuff much easier and didn't have to rush bc had the extra time. As well I was able to get the one month of free storage since I rented the truck so very happy about that and would highly recommend Uhaul!!

Rating:

1.0

I was in a desperate situation; after driving 20 hrs, I finally arrived the U-Haul location in Oakville, there were 3 guys and they all said that nobody is going to unload my car from the trailer. A person loaded my car to trailer in Alabama without any hesitate. Also, It was a big frustration for me that, on top of all the tiredness, no one tried to help and acted indifferently, as if they were trying to get rid of it. You guys have to change your attitude!

Rating:

5.0

Everything is excellent no complaints.

Rating:

5.0

The staff was great, friendly and very helpfull!

Rating:

5.0

Very good customer service!!!! Everything is excellent Thank you guys you are Amazing!

Rating:

5.0

Refund policy is well received.

Rating:

1.0

Very disappointed as I reserved the truck for 2 weeks and was told otherwise.

Rating:

5.0

Michelle is an excellent manager. This location is top quality.

Rating:

5.0

If the rent was not so high I would have kept it. Maybe offer a package for long term renters for a deep discount? Remember, the most expensive storage unit is an empty one!

Rating:

5.0

The after hours to access storage is very difficult. The front counter guy gave us instructions on how to enter after hours but was unsuccessfully and a waste of our time and gas. Also, getting a hold of someone at this location is unheard of. It is done thru a call centre (remotely). Leaving a message to Call Centre to get this location to return my phone call was unsuccessfully as well. Newly renovated storage facility at this location was very clean and secured.

Rating:

4.0

Original person I dealt with was very helpful and knowledgeable. The day I went in to arrange the unit the person in the rental office was not overly familiar with the storage rental process. The process ended up taking an hour which included several phone calls to a supervisor. Actual sign in and out procedures for unit were not fully explained - was not told that we needed to sign out on the keypad after leaving. Got it done in the end. Unit is perfect. Just recommend that experienced staff should be available. Felt quite sorry for the gentleman in line behind me as no one else was available to help him.

Rating:

5.0

Very nice and clean place The staff are amazing The price for the storage and the track are very good compared with other companis

Rating:

5.0

Nice Clean facility, Friendly/helpful Staff. Highly recommend.

Rating:

1.0

Lack of experience from staff regarding accounts and payments. I was paying for storage unit and ubox at the same time! for many months! Even after confirming and reconfirming that UBOX account was closed, yet I found out it was still an active account and that I am paying for a service that I don’t have and stopped for many months

Rating:

5.0

The people in the U-Haul at Oakville they are the best people, friendly, accommodating and respect on top of this the manager Michelle is so much cooperative

Rating:

5.0

Beautiful building ad well-lit and extremely clean facility and top notch customer service.

Rating:

5.0

All good, no issues

Rating:

5.0

Excellent service. Very clean. Excellent facility and value.

Rating:

5.0

Everything was above expectations. Site manager is professional and courteous.great experience

Rating:

1.0

24 hours didn’t work and had to complain multiple times. When it did work cops called on me for be at my own storage unit. Michelle Spelic has poor customer service skills.

Rating:

4.0

Unit was not well lit and the door lock had issues that were never resolved Arjun was especially helpful

Rating:

5.0

Mr Silece was a very friendly and easy to communicate with. Very very polite and respectful person.

Rating:

4.0

Love this facility. Great experience overall.

Rating:

5.0

Staff were friendly and helpful. Alarm system and good lighting made it feel safe and secure.

Rating:

4.0

Very clean and the staff were excellent

Rating:

5.0

Great, well maintained and absolutely clean place. Reasonable priced as well. Great communication with the office too. Will recommended to everyone who looks for storage.

Rating:

5.0

The best uhaul by far! Cleanest facility and most helpful staff! Recommend to everyone!

Rating:

4.0

The only issue I had was that I had reserved a 10x10 unit, which was not available on the day I arrived to unload the truck, I was given 2 smaller units and then a month later had to move everything into a 10x10 unit. I did receive help from your staff and was compensated for 1 month of payment.

Rating:

5.0

Super clean and everything worked well

Rating:

5.0

No issues, close to home and very helpful staff,

Rating:

5.0

Staff excellent!

Rating:

4.0

Thanks for the help

Rating:

5.0

AAA service and facilities

Rating:

2.0

Check in was excellent, but lack of communication and follow up when canceling storage unit was beyond poor. I still have yet to recieve any type of confirmation email that is been canceled. They verified my email and it is correct. Several emails went unresponded to and after over a week of radio silence, I had to call them to get the cancellation processed before they charged my card.

Rating:

2.0

I have had issues with this facility from the time I moved in up until September 30th, when a woman named, Elizabeth resolved it. Only took 12 agents to get this sorted. Won't recommend this storage to anyone. Thanks.

Rating:

1.0

The company is unorganized, no idea what they are doing. Wanted us from the 26 feet truck to move in the 10x10, and do stairs. After we went to other place why are yiu asking are we satisfied? We are not there.

Rating:

5.0

Staff was very helpful and knowledgeable of their products & services.

Rating:

5.0

U haul staffs are super friendly and helpful

Rating:

5.0

The process was easy and met all my needs quick

Rating:

4.0

I made an online reservation for a 5x5 storage space at 79.95 CAD . when I arrived there, the staff told me that it's on second floor and I asked to see elevator and troy are available or not and he said, yes. Therefore I confirmed that it's okay for me . he said that also one space available at ground floor and changed my reservation to that. till now everything is okay but at the end I found that the rent of this pace is higher than second floor and he didn't mention anything about it. I know that it's just $5 and not a big money but exactly I chosen that warehouse and location based on the price. anyway, I realized this price different after I already dropped my items at the storage space and I was lazy to ask them to change my contract again to second floor and I move again all items to second floor.

Rating:

5.0

I loved the facility and the team. I only left because I moved...

Rating:

1.0

It was very inconvenient, it was my first time and I had a difficult time since the first storage that was given to me was very small and we were stranded there for a good 45mins. Since it was 4mins past office hrs with no one answering the service line. At one point we called the # and someone hung up. Finally Michelle gave us another unit, she was pretty helpful but the night experience was horrible.

Rating:

1.0

Being charged rent when I moved out before my due date. Uhaul phone services are crap

Rating:

5.0

It was awesome!

Rating:

5.0

The man who helped me obtain a locker was VERY helpful and nice, I am so sorry I forget his name, though I hope you probably have that information on your end. His customer service was great! Laura

Rating:

5.0

The staff were Awesome and the facility was very well maintained and clean.

Rating:

5.0

Great staff, good manager, a paradigm shift in service compared to the Brampton facility or the Royal Windsor facility in Oakville.

Rating:

5.0

What more could you ask for - a safe, secure, clean and easily accessible environment.

Rating:

5.0

Amazing Staff Thank you

Rating:

5.0

This location is a top quality storage facility. Additional restrooms are very convenient. My compliments to Michelle.

Rating:

5.0

facility was very clean driveway parking lot ramp steps clear of snow and ice ( Oakville had a lot of snow and weather causing icy conditions this year compared to other years) parking available close to the entrance staff on site could be easily accessed by phone if I had any questions re site access billing etc

Rating:

3.0

The only issue with the facility is the entry. It is hard to access the entry with vehicles parked in the entrance. Also the walkway is bumpy and small making it difficult to use a cart of any kind.

Rating:

5.0

Michelle Spelic is a gem, her knowledge and professionalism is not only appreciated by us, but to all and Michelle helped us to secure a larger unit to accommodate our new appliances (still in crates). Michelle then followed up to close out our previous storage unit after moving right across the hall! Brilliant!

Rating:

5.0

Convenient. Staffs are helpful.

Rating:

2.0

We tried to access the unit between 5 to 6 PM and the office was shut because it was a Sunday. But the door would not accept the code and I called 1800 number which didn’t help at all. They said the manager at the site needs to be talked to. I had to cancel my plans and then come back the next day sacrificing my sleep and spend 4 hours to pickup and transport the items in my unit and then go for a 10 hour night shift at work. When i raised the issue with the employee and the manager they said they will have to talk to IT to look at the door issue. Not even an apology.

Rating:

5.0

Great people in Oakville! Ignorant people running the Brampton facility. I go 30 minutes out of my way to see the Oakville staff!

Rating:

4.0

My move-out request was acknowledged but not effected. This led to erroneous charges on my account. But when i complained, it was corrected.

Rating:

5.0

Staff were always helpful & courteous. Storage unit we had was well situated to the side exit for easy access. Unit and facilities had good lighting & kept clean

Rating:

1.0

The people were polite. The girl who showed me my room realized it wasn’t clean already so immediately mopped it. But the service experience as a whole was absolutely horrible. We reserved the space and truck. Called to confirm everything was good the day before. Was thanked for confirming. Then. Arrived to be good our space was rented out. Apparently the reservation means absolutely nothing!! It as very upsetting. I had to move my mother in that one day and had done all the work to prepare only to be told that reserved means nothing to anyone at uhaul. The girl apologized that this is the policy. Offered to call another location. But we picked that location for a reason. It was very stressful for my senior mom. We ended up in a much more expensive space just to spent through everything. I’ll not recommend uhaul for reliable service/policy. Still angry over the whole thing!

Rating:

1.0

Rented me 2 Trucks low on fuel. Had to fuel up midway through a move with a truck full of belongings, no truck availability, also rented me another cargo van with a flat tire, had I not noticed I could have been in serious danger on the highway driving. Do better. Hoping to receive some sort of discount. Manager Michelle was friendly but she needs to have her people keep an eye on the trucks wayyyyy more.

Rating:

5.0

Exceptional service and friendly, efficient staff.

Rating:

5.0

People make the difference. The U-Haul people in Oakville have excellent customer service skills and are obviously well trained. You can always sweep a floor but it’s very difficult to change a person’s attitude. Oakville’s floors shine and the people are polished. Well done U-Haul.

Rating:

5.0