Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

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Mario R. on

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Truck had allot of damage doors wouldn’t close without force. Overall good experience

Rosanne D. on

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Laila H. on

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charlie M. on

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Nothing

Undrio R. on

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It was a easy and great experience

Harold W. on

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Angel G. on

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can fix problems with customers service and stores . when I went to pick up my rental it was rented to someone else and they didnt have a other rental so I had to pay more for a mistake that they did by not checking there inventory

Samuel M. on

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Nothing

Eleanor R. on

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Very nice people

Rick G. on

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Great Customer Service!!!!

leonel A. on

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Elia H. on

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Robb H. on

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Pain free rental and drop off. Thank you

Charlie G. on

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Jason C. on

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Chase F. on

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Gerardo N. on

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Leann, owner, was very friendly and polite !

Black Cat T. on

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Overall great experience!

Wiley G. on

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Miera M. on

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Very busy and had one staff member. Finally got checked in. Need more staff.

Thomas D. on

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Paul M. on

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Great experience

kaylee M. on

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Susy C. on

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Earl S. on

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Dennis T. on

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Jennifer B. on

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David G. on

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Trailer Leaked and all of my stuff got Wet. The tears were not well maintained.

Steven B. on

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Good service

Terrie L. on

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They are great

Claudia H. on

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Paul A. on

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Susana V. on

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Ted F. on

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James J. on

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The original store did not have the equipment but I rented it online, so they changed my pick-up.

Bryan G. on

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Deanna L. on

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WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.

Claudia B. on

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They were awesome!

William Z. on

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Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day

Johnny M. on

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All went good waS a smooth transition

juan h. on

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Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.

eleuterio D. on

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Everything good .

Richard B. on

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Service was awesome

Dwayne D. on

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Excellent service

Shaun h. on

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Great facility with friendly and helpful staff.

Beverly P. on

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Always receive fast curtious customer service..everyone is very nice..

Kylie H. on

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Kelly was an awesome and friendly manager and helped me with any needs I had.

ROY F. on

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a

James J. on

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Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.

Yvette C. on

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The Staff was friendly and fast

Rene L. on

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This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan

Idolinda P. on

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All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.

Gabriel R. on

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Very helpful and have needed items for moving and storage.

shadina h. on

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They really took time to help me

Johnson A. on

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Excellent service

Cynthia O. on

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Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..

Marciano D. on

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Friendly and excellent customer service!

Mike H. on

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Good storage facility- The manager was very friendly and helpful

Isaven M. on

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Thank you

Eric G. on

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Everyone here is greatly helpful and willing to accommodate.

Byron B. on

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Very well managed

Alexia D. on

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I would rent a storage with U-Haul if I need it again

russel h. on

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Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us

WANDA K. on

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You guys are awesome keep up the good work

Amy H. on

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Never had a problem. I would definitely rent a storage here again if needed.

stephen c. on

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They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right

GLENDA J. on

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I couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime