Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

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Joel F.
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Customer did not leave a comment.

William P.
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ANGEL C.
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Cesar M.
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Great place to rent all your needs from

Martha R.
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Attendant, Antonio Rodriguez, was very nice, friendly, caring. Answered all questions.

Mary H.
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Nothing to do with this location but I had to drive 4 hours round trip to pick up a trailer and was never given any miles to do this. I ended up over in my mileage (only 2 but it is the principle).

Rosa G.
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Even though I thanked the gentleman for the help he was not very customer oriented... rush rush ...but we did appreciate his help even though he was grumpy

monica A.
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Everything was great 👍

ANTHONY L.
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Customer did not leave a comment.

Waldo Q.
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You guys did great

Alfonso O.
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S M.
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MARY H.
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Jacob L.
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No issues location however main uhaul representative moved location of pick up when already at first location and original uhaul was given away to other reservation without any notice was only notified 30 minutes after my appointment was scheduled for was forced to go out of my way to pick up a different smaller uhaul then I reserved

Kerri L.
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Kelly was kind, thorough, and quick.

Perry T.
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Very easy pickup and drop off.

Nancy H.
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Jessica M.
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Joey G.
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Epimenio R.
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Your customers service was very poor we had asked for a pickup truck but got a big ass truck the pickup was supposed to be 20 bucks a day we even told your guys up front to let us use the pickup that was parked outside but they said they couldn't we just used it for maybe 1: 30 minutes and charged us almost 50 dollars to pick up a washer now that was ridiculous he had ask me how many miles I was going to use I told 10 to 15 miles now they screwed me good and didn't even give me a kiss for screwing me out of 50 dollars

Zane W.
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Maintain equipment better, employee who checked me out was rude. Utility trailers need a one way option.

Jesus D.
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A little more staff would be nice. It would make an already great experience into an even better one. I am very pleased with the service I received. The two staff members on duty did phenomenal considering the amount of customers waiting.

Rafael B.
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Customer did not leave a comment.

Joe G.
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Equipment needs blue tooth for safety

BOBBY D.
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Customer did not leave a comment.

Rick G.
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The customer service was outstanding, Very helpful and courteous.

Frank T.
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Orlando G.
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Christy L.
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Everything went great and the people there were awsome...

Joshua K.
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Returning the truck after hours was hell. I spent 40 minutes on the app trying to find out why my location didn't work. I wish you had a short tutorial over iPhone settings. I have used the app before on a previous rental and had no issues. I finally figured out what location setting was causing the issues. Sunday morning I had this issue to resolve. I guess your customer service doesn't keep good hours. I was on the phone Saturday morning around six and waiting thirty minutes for some one to answer. I wanted to tell them that I would be keeping the truck as second day. The store associate called and I told him that I would need the truck for a second day as my helpers didn't show up Saturday.

Melissa B.
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Customer did not leave a comment.

tom M.
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Keep the wonderful employees you have. Very friendly and very helpful. Good product knowledge. I highly recommend UHAUL.

Jeremy J.
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Darren C.
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Dan H.
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The only complaint I have is that with a light load on the truck, the suspension will beat you to death even on a very smooth road!!!

OSBALDO H.
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Customer did not leave a comment.

Ricky G. | Overall Experience |
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My banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you

Yvette C. | Overall Experience |
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James B.
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Roseann C.
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N/A

victoria M.
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Luis L.
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Andre C.
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It was great no issues at all

Steven S.
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Dana B. | Online Move In |
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Victor R.
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Staff if tremendous!!

Lazaro C.
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DID NOT ORDER THIS AND SOMEONE HACKED MY ACCOUNT

Celia S. | Overall Experience |
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My one stop place in all to moving,I give it a thousand stars

DOUGLAS GRADY F.
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Personnel were extremely kind and helpful

Tony l. | Overall Experience |
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The log in would work off and on never could depend on it

NECMETTIN G.
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Great customer service.

Robert D.
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Customer did not leave a comment.

tim G.
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Douglas H.
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Young man was knowledgeable and fast!

Anthony B.
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Customer did not leave a comment.

Teri L.
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Improve Your 24 pick up..I lost valuable time (3) hours waiting to pick up my rental...Not happy at all...Time is money...the staff at the location was great but I needed to pick up 3 hours earlier which put me way behind

Joann S.
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Laura H.
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Joseph M.
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Carol P.
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Manuel C. | Overall Experience |
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Too much to list

VIRGEL GLENN II T. | First Impressions |
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Customer did not leave a comment.

Jimmy H. | Overall Experience |
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Thank you Kelly for a great and friendly experience.would totally reccomend.

Rebecca W. | First Impressions |
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Kelly Little is always courteous and friendly. It is always a pleasure to see her

Christine J.
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Customer did not leave a comment.

James L.
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What equipment, reserved an appliance dolly a month in advance they did not have one. That created an issue. They had the phone number why did they not call. What is the purpose of reserving if it is not available. Granted we were not charged for the dolly but it created a whole new set of problems, we were not prepared for. Moving is stressful enough without UHAUL adding to the problems. UHAUL needs competition so they would have to improve their service.

Susan F. | Overall Experience |
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Wanda K.
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Looking forward to doing business with you again I've been with you U-Haul for over 30 years doing business and will continue love you guys

BARRIE K.
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Johnathan B.
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Jeremy Patrick V. | Overall Experience |
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Edward C.
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Was given the wrong equipment for the vehicle. The employee was literally laying on the counter falling asleep while trying to get my information. I had to wake him up a couple of times. I would like a full refund.

Jason R.
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James was rude to me and another customer. I came in from out of state and didn't know a mask was required. He snapped at me for not wearing one. He was wearing a filthy bandana as a "mask" and didn't have it covering his nose.

BRENDA B. | Overall Experience |
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Amy V.
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Stephanie H.
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Nothing. Super easy to drop off especially after hours.

TIMOTHY H.
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Customer did not leave a comment.

Otis H. | First Impressions |
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The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location

Luis O.
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Employee said I could help him connect the trailer, that it was procedure. So then when he was done he said it's ready and everything works properly. I left and drove away, the trailer popped up and hit the back of my new 2020 ram. I let them know and all they said was sorry. Never had this problem out of all the times I have rented from here. Check the tires

Rocky R.
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Josh T. | Overall Experience |
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Kelly was so helpful and great to work with. She is the best.

Naomi M.
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Susan M.
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JIGAR P.
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George L.
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Fast

Kandrea J.
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The staff is amazing

Cailey P.
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Your rates are ridiculous. Less than 400 mile trip and I was charged a MINIMUM of 3 days! THREE DAYS FOR A 7 HOUR DRIVE?! Absolutely insane! $180 before tax to have possession of your equipment for less than 24 hours?! I picked up after 7 pm Friday, and I returned it at 12:50 Saturday... I WILL NEVER use U-Haul again.. Not sure how you can get off charging that rate when I ran the SAME TRIP in reverse and it was less than $100. Stop price gouging!!

crystal b. | Overall Experience |
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I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.

Micheal G.
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Santiago G.
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Kelsi B.
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Henry B.
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Manager was amazing in getting me on my way

Steve G.
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Charles P.
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Very easy rental procedure.

kayleen T.
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Michelle G.
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Daniel H.
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I use the U-haul car hauling trailer often and it is a pleasure to use this dealership and their equipment. Kelly is always very kind and helpful, James helped me on the return of the equipment, and I was able to disconnect, sign-in the trailer and leave from the parking lot. Kuddos to everyone I worked with!!! See y'all again soon and have a blessed week. Dan Hannifin

LaJana W.
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Service was great here. I've used this location before and always get great service.

Robert A.
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Customer did not leave a comment.

George L.
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Omar M.
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Excellent friendly service I would move with these dudes again if I still lived in the same city

REYNOLD R.
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I have returned equipment at the U-Haul Moving & Storage of West Odessa-University & Kermit Hwy  1010 W University, Odessa, TX 79764 twice and had a seamless transition both times. I am now renting a unit there. The staff is very professional and friendly. I will recommend this facility to family and friends.

Richard J.
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You have the right people in this Location, Friendly, Helpful, Knoledgable and Courteous. This is where I Like to do Business, because I find what I need when I need it. And if they don't have it they always find it nearby.

Samuel B.
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everything was excellent. No complaints

ANNA S.
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Customer did not leave a comment.

GABRIELE R.
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Joe W.
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Byron O.
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Barbara P.
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I honestly can't think of anything that could improve. The people were very friendly and helpful.

Lavonda D.
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I was helped in a timely manner the employees were very professional and Handled all my questio inquiries professional okay we're very clean and sanitized and on bored with the 6 ft apart during this time with the pandemic with a covid-19

Rojelio G.
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Customer service terrible . Was denied rental for trailer i had reserved online because he had someone scheduled to pick it up next morning. When I assured him I'd return in time he still denied stating he couldn't guarantee id bring rental back on time as promised .

Nathan A.
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I reserved a 20 ft truck, 10 blankets and an appliance dolly. When I arrived, they had the truck ready and nothing else. I asked about blankets and a dolly and they said "we don't have any". I asked why not, and why I wasn't notified, and if they could find some at a nearby location and I was simply brushed off. They didn't care one bit that they couldn't fulfill my reservation and had no desire to help. I asked for a refund of the missing items and the man acted irritated that he had to cancel my reservation and start a new one in order to do that. I had my moving crew at my home all ready to go but we had no moving blankets or an appliance dolly. It cost me over $200 to have to run out and buy a dolly and for the standby time charged by the movers. I will never use this location again and will look into other rental van options first before I consider UHaul again.

Genesis B.
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Customer did not leave a comment.

Jackie H.
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Great ad always

Rosen T.
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Customer did not leave a comment.

Lisa S. | Overall Experience |
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Customer did not leave a comment.

derrell e. | First Impressions |
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Customer did not leave a comment.

STEVE H. | Overall Experience |
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Customer did not leave a comment.

Shari S. | Overall Experience |
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Customer did not leave a comment.

william m. | Overall Experience |
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Never had any problem at all, they were real helpful every time I was need it help

Larry J. | Overall Experience |
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The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff

Daniel T. | First Impressions |
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5star😀

Tony l. | First Impressions |
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Everyone was very helpful

Black Cat T. | Overall Experience |
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Overall great experience!

Terrie L. | First Impressions |
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They are great

Deanna L. | Overall Experience |
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WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.

Claudia B. | First Impressions |
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They were awesome!

William Z. | Overall Experience |
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Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day

Johnny M. | First Impressions |
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All went good waS a smooth transition

juan h. | Overall Experience |
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Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.

eleuterio D. | Overall Experience |
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Everything good .

Richard B. | First Impressions |
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Service was awesome

Dwayne D. | Overall Experience |
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Excellent service

Shaun h. | Overall Experience |
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Great facility with friendly and helpful staff.

Beverly P. | First Impressions |
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Always receive fast curtious customer service..everyone is very nice..

Kylie H. | Overall Experience |
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Kelly was an awesome and friendly manager and helped me with any needs I had.

ROY F. | Overall Experience |
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a

James J. | Overall Experience |
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Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.

Yvette C. | First Impressions |
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The Staff was friendly and fast

Rene L. | Overall Experience |
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This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan

Idolinda P. | Overall Experience |
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All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.

Gabriel R. | Overall Experience |
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Very helpful and have needed items for moving and storage.

shadina h. | Overall Experience |
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They really took time to help me

Johnson A. | Reservation |
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Excellent service

Cynthia O. | Overall Experience |
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Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..

Marciano D. | Reservation |
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Friendly and excellent customer service!

Mike H. | Overall Experience |
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Good storage facility- The manager was very friendly and helpful

Isaven M. | Overall Experience |
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Thank you

Eric G. | Overall Experience |
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Everyone here is greatly helpful and willing to accommodate.

Byron B. | Overall Experience |
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Very well managed

Alexia D. | Overall Experience |
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I would rent a storage with U-Haul if I need it again

russel h. | Overall Experience |
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Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us

WANDA K. | Overall Experience |
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You guys are awesome keep up the good work

Amy H. | Overall Experience |
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Never had a problem. I would definitely rent a storage here again if needed.

stephen c. | Overall Experience |
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They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right

GLENDA J. | Overall Experience |
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I couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime

No reviews have been submitted for this location.

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