Excellent customer service
REBECCA E | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't remember her name but she's usually the one I deal with and I just love her to death! She's GREAT!!
TINA S | First ImpressionsI hate UhAul
JAMAAL TTo the top.
BIBAS BAwesome service from the lady working
RONALD YEstoy un poco desilusionado con ustedes porque necesitaba otro favor y no pudieron ayudarme en lo que yo necesitaba necesitaba el carro un tiempo más largo y me dijeron de qué no podían y yo soy cliente de ustedes y me siento mal porque confío en ustedes
LUIS C | First ImpressionsI'm a little disappointed with you because I needed another favor and you couldn't help me with what I needed. I needed the car for a longer time and you told me that you couldn't do it and I'm a client of yours and I feel bad because I trust you.
Luis CWaited along with another customer about 15 minutes to check in my equipment. I ended checking in the equipment on my own and when I went in to turn in the keys the service representative wanted to have a seat while the assisted another customer. He handed her my keys and contract and left.
WILLIAM MShawn was great to work with. No complaints to be made
MICAH EBathroom next to drive in storage was kept dirty for my entire stay there. Floors on 2nd floor had the same debris for my entire stay, they also had not been mopped for some time as there was noticeable dust and mud.
Melinda M | First ImpressionsBest storage place
CELIA S | First ImpressionsThe Odessa location was very professional friendly helpful on a five-star rating I would give them 10 Stars.
DARRON TExcellent service.
michael g | First ImpressionsNewer equipment and specifically trailers
CARMEN OHad a TERRIBLE experience with this rental. Explained total experience to Asst Manager. Give it 1 Star. Would like Manager to compensate by refund.
AQEEL AProcessing was slow
SEAN CDemasiada burocracia
alberto gThe office was extremely busy for the 1-2 staff working.
SOPHIE M | First ImpressionsEveryone at this location provides great customer service .
REBECCA E | First ImpressionsThe only problem I’m having is getting the difference credited back to my account
teelea b | Overall ExperienceEmployees not effective in communication! I called customer service and asked about drop off in a different location they told me yes I could and that I would be charged double which I agreed to but ended up being charged from 300$ to 1,040$
KEVORICK SGood Job thank u
PATRICIA RTruck that I rented had mechanical issues. Died on me twice. There was hardly any oil in the engine. It was dirty. You couldn't even see out of the rear view mirrors. There were shards of glass everywhere in the back area. It only had 7 gallons of gas in it. Almost on empty. I was overcharged. Customers prior to me has issues with this particular truck. It wasn't a very pleasant experience. Made my move extremely stressful.
CHRISTY SJUST KEEP UP THE GREAT JOB!!!!....NEVER HAVE ANY ISSUES NOR PROBLEM'S......
EMERLINDA OI was told to wait for someone to check me in but after an hour I just did it myself. Terrible customer service. During this move we waited over 3 hours for U-Haul personnel. Not good!
Mark CCould not find my trailers in the lot. They need to do inventories.
MARK CFriendly staff and very clean rental
BRUCE DNo gas, no dolly. Only drove 13 miles in town. Where is my husband dollars deposit refund?
JESUS VEverything is great, i just got charged twice on my card, please refund, thank you.
Luisito AMice in my storage room. Furniture ruined. Alarm goes off even if you swipe your card. Doors are open always so anybody can get in. Management is rude.
Millie j | Overall ExperienceMake sure the lights are working. I drove 8 hours with the the tail lights not working
FRANCISCO MThe unit was full of oil, fenders had dents and cracks...i washed unit b4 i transported it into service..other than that it did its job well, Thsnk you.
JUNIOR BGreat experience, Salvador went out of his way to make sure all parts were there to make sure I didn’t have to make a return visit. Called me and reschedule due to wiring harness not being shipped.
Randall BHire more people like your employee Salvador. He was knowledgeable, efficient, and professional.
ROLLINS FOne of your workers at the Kermit Highway, University location verbally cussed me out charged at me. My storage unit that was promised to me was rented to someone else and I could never get anybody to call me back not even regional manager will never rent from U-Haul again.!!!
Lizza C | Overall ExperienceEverything was great. They did leave us waiting in their lobby alone for a while. I was on the line with U-Haul help desk trying to figure a problem with the other rental from another location. After the call ended we waited.
Ramon SExcellent service 👏 👍
Luis CImprove on customer waiting Attendant spend much time talking with other customers on phone meanwhile there's a long waiting line. Thank you
MARCEL TI stand behind my replies on your questions. I had good treatment start to finish.
Nell R | Overall ExperienceFrom start to finish a great experience!
RONALD MI have no complaints everyone was very nice enjoy the service
ALICIA CTruck had no cruise control and was hard to keep in the lane
PRESTON CEverything was great! In fact, we will be renting a small truck to complete our move from Texas.
Ramon SAlthough the storage unit was gonna be a little too pricey to keep and I no longer live in Texas, it was a great experience! I loved the fact that I could access my unit ANYTIME I needed to, I felt safe there any time I went it was well lit up, the grounds were kept up, I didn't have to worry about my thing's and everyone was so helpful and friendly! I would highly recommend this particular storage center to any and everyone!?
TINA S | Overall ExperienceNobody was at the drive thru to drop of the trailer, I had to go inside and let them know i was dropping it off.
FRANCESCA POverall great experience. Was in and out for what i needed on the fly. Equipment has definitely been put through previous work but everything worked for what I needed. Thank you. Simple process and easy to return even after hours.
ISAAC LAMAZING STAFF!!! They helped me so much and were upset with the way the haul was given to us! But make sure we left happy
ALEXIS PBetter description of vehicle location
Devin CI had gone online to check prices and the cost was $145.00 a day for what I wanted. I called this location and was quoted $89.00 a day and reserved my tow dolly. When I picked it up I was charged for a two day total of $285.00 because the location they had me returning it was closed on Sunday. I called another location that was open but they had no one there to handle a return because they were brand new. So I was ultimately charged a whole extra day which isn’t right. If you want to correct the billing and credit me the extra day that would be really nice. I need to rent a 14’ truck in October to move back to Oregon and I’m currently looking at another company for that move. You have my contact information and I look forward to hearing back from you.
Robert HThe customer service at the 1-800 number is fabulous. They helped me find a different location on the fly. Terrific experience!
DWAYNE PMuy buena atención por parte de los trabajadores de esa compañía
NELSON PWhen trying to take drop off photos the app glitched and wouldn’t allow me to finish uploading photos. Please know I attempted to repeat the process
JONATHAN LExcellent Customer Service
DAVID GCheck in was horrible worst customer service ever
AMANDA ZGreat service!
FRANCISCO JThe pick up location changed the reservation without notifying us that the trailer we reserved was not available. We were not notified prior to pickup. The worker was also rude and not very helpful. We will not use this location again.
Charlie AExcellent customer service. Friendly and knowledgeable employees. Thank you to all. V/R Hugh
Hugh SThe place is very unorganized. The employees seem to be uneducated in their positions. I waited over 20 mins and no one ever came to retrieve my rental truck. I finally did it on the app and went inside to make sure it was processed there was only one worker and there was quite a few customers that he was unable to tend to. I finally just left because I didn’t have time to continue to wait.
Brittany HTake cargo vans off the options list if it isn't an option for above 4 hours. Ended up with a box truck that had way too much room.
John MThe climate control storage building lockers was just what I needed. Having the use of 4 wheeled carts was also helpful. The building and lockers were secured and alarmed. Having 24/7 access was also a bonus feature of the Uhaul facility, swiping a card to arm /disarm your unit was very convenient for after hours availability. Thanks again UHaul for your commitment to provide the necessary materials, vehicles and storage units for your customers. I've moved many times using all of Uhauls available equipment and would strongly recommend Uhaul to all my friends and family members.
Yens B | Overall ExperienceGentlemen who met us did a great job.
Anthony EThe staff helped to make turn in of truck, toll dolly and dolly very easy! I appreciate your service!
Rosa MThe electricity was having a problem and so the doors with key cards weren’t working. The second trip there the elevator stopped working. Management said it would be fixed today. We will see.
Millie j | First ImpressionsGeneral manager was above and beyond
Andrea H | Online Move InThe only thing is that when my money is refunded it takes them forever to refund it but not and I was not supposed to be charged a deposit if I was going from one city to another paying cash I paid cash and I left the truck in good condition with the gas applied everything and still my money is not on my account
carlos R | First ImpressionsUnit doors could be a bit wider to put your belongings in.
Abel V | First ImpressionsJust would like to say thank you to the whole team at uhaul especially the general manager Debbie she is a very sweet lady thank you sincerely Robert Quarker
Robert Q | Overall ExperienceEvery thing at this facility was great clean and the security system is nice knowing your items will be safe
matthew s | First ImpressionsThanks for your help Tim Glod Bless stay safe
Samuel H | Overall ExperienceVery helpful with a difficult situation involving Mother in Law who has been diagnosed with early dementia.
John G | First ImpressionsThank you so much to everyone at Uhaul! I truly appreciate everyone that helped us get through our move. Have a beautiful day!
Chantel R | Overall ExperienceVery clean place would use it again Thanks again for your help wish everybody there Happy new year God Bless everybody there
Samuel H | First ImpressionsGreat service, easy access.
Steve S | Overall ExperienceMary L was more than helpful and very accommodating! I will be coming back with any other storage or trailer needs. She was helpful from start to finish. Even though I made 3 separate complicated orders she got it done and was very friendly and knowledgable the whole time.
Jordan H | First ImpressionsHopefully smaler and cheaper space 4x4 not 5x5
RUZZELL R | Overall ExperienceStorage units we were transfer to was taken by another tenant so we could not move in for my prior storage unit which was smaller to the bigger one 10 x 20
Lizza C | First ImpressionsVERY HAPPY WITH THE STAFF,PRICE'S,& STORAGE SPACE'S.....
Emerlinda O | First ImpressionsNice A/C cool
RUZZELL R | First ImpressionsExcellent
Cecilia E | Overall ExperienceStorage facility is not the size I believe I'm paying for. Way too small
Candice P | First ImpressionsThere is no fence
BUDDY A | Overall ExperienceThe Lady Manager on duty the day of my visit was outstanding and very helpful
Efren G | First Impressionsvery nice indoor units
William W | Overall ExperienceCan't remember the Staff members name that helped me, but he is very knowledgeable and helpful.
robert b | First ImpressionsJames was to talkative. And there GM Kelly is amazing.
Darron T | First ImpressionsKelly and her staff well informed and helpful. The property was in good condition and secure. I would recommend this to anyone.
nikki l | Overall ExperienceMy only issue was the sand and dirt getting into the unit.
Joei B | Overall ExperienceBuilding and site were very clean well maintained and upto date, also given a map to the unit wich was easy to read and follow to unit
William W | Online Move InI paid for a whole month‘s rent on a unit and I left 10 days after my payment and I was not prorated the money back that I didn’t use very unfair for U-Haul to do that. I’m long gone and yet I’m paying for that unit wouldn’t be surprised if you rented it out already.
ANTHONY J | Overall ExperienceVery good customer service!!!
Luis S | First ImpressionsAlways clean and ready to help Manger very helpful and great service . That's my place if I ever need anything I will be back .
Luis S | Overall ExperienceGreat service and very little voicemail - This is impressive!
nikki l | First ImpressionsEveryone there was so helpful
Evangeline P | First ImpressionsKelley very good manager and she knows her job. Excellent young Lady!
Lillie S | Overall ExperienceI have been at this storage location a number of years. It was AA Storage when I first rented storage space.
Morris N | First ImpressionsGreat customer service. Blessings
Robin M | Overall ExperienceThere was great customer service very helpful
ANTHONY J | First ImpressionsFriendly
Paula R | First ImpressionsThe staff could be more people oriented and better @ greeting customers and attending to customer needs.
Ray M | Overall ExperienceI tried to set up my auto pay through the call center and was told that U Haul didn’t do bank drafts. I then tried to fix my debit card auto pay and the only thing that changed on my replacement card were the 3 numbers on the back and the lady I was talking to said she didn’t need them. I finally got a day off and could go to the storage facility where Kelly, the manager, got me set up on a bank draft auto pay. If it wasn’t for Kelly my payment would still be in default. Your operator’s at your call center should be more knowledgeable about how your payment system operates or a person should be able to call directly to the facility they do business with so they can talk to a knowledgeable person like Kelly, she’s an awesome manager.
WILLIAM W | First ImpressionsThe young lady who helped was very friendly!
Colquitt P | First ImpressionsThis facility has been great. If I need storage again I will be back
Jackie H | Overall ExperienceI’ve used uhaul in the past, and the service was amazing. That’s why I used them again here in Texas. Staff and service was amazing, customer service was genuine and kind.
Rick H | First ImpressionsI’ve used this UHaul facility in Odessa, TX. on Kermit Hwy. for years & will continue to do so as I need. Fabulous facility, Fabulous staff!
Carole M | Overall ExperienceOnly complaint is it’s not 24 hours
Kalandria F | First ImpressionsThank You kindly to all staff! Staff was very nice and assisted me well with my needs of the storage and I am very appreciative! God Bless!
OLIVIA S | Overall ExperienceOverall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.
Rosa R | Overall Experience#403-Staff, Thank You kindly!
OLIVIA S | Overall ExperienceI will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time
ANDY S | Overall ExperienceGreat staff!
Eric G | First ImpressionsThank you for your Service and kindness I appreciate it very much again Thank you.
john g | Overall ExperienceDude talked too much
Jeremy F | First ImpressionsGreat customer service. Clean facilities. Easy access to storage. Very secured.
Sara a | Overall ExperienceNo one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.
William P | First ImpressionsJames was very rude to the customers
Rocio T | First ImpressionsVery rude staff !!!!!
Terry B | Overall ExperienceWas overall a good experience
Rocky G | Overall ExperienceStaff can completely get rude and with an bad attitude. makes me feel like I’m dumb.
Jason S | Overall ExperienceKelly and LeAnn were very helpful and courteous
Yolanda V | Overall ExperienceThe staff is always helpful, friendly and informative
nancy p | Overall ExperienceSTAFF ARE ALL GREAT ALWAYS HELPFUL
Manuel T | First ImpressionsKeep up the great customer service 😉
Keila A | Overall ExperienceMy banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you
Ricky G | Overall ExperienceMy one stop place in all to moving,I give it a thousand stars
Celia S | Overall ExperienceThe log in would work off and on never could depend on it
Tony l | Overall ExperienceToo much to list
Manuel C | Overall ExperienceThank you Kelly for a great and friendly experience.would totally reccomend.
Jimmy H | Overall ExperienceKelly Little is always courteous and friendly. It is always a pleasure to see her
Rebecca W | First ImpressionsThe general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location
Otis H | First ImpressionsKelly was so helpful and great to work with. She is the best.
Josh T | Overall ExperienceI was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.
crystal b | Overall ExperienceNever had any problem at all, they were real helpful every time I was need it help
william m | Overall ExperienceThe facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff
Larry J | Overall Experience5star😀
Daniel T | First ImpressionsEveryone was very helpful
Tony l | First ImpressionsOverall great experience!
Black C | Overall ExperienceThey are great
Terrie L | First ImpressionsWOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.
Deanna L | Overall ExperienceThey were awesome!
Claudia B | First ImpressionsStaff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day
William Z | Overall ExperienceAll went good waS a smooth transition
Johnny M | First ImpressionsConvenient location, just didn't like the fact of price increase. The remodel looks nice and modern.
juan h | Overall ExperienceEverything good .
eleuterio D | Overall ExperienceService was awesome
Richard B | First ImpressionsExcellent service
Dwayne D | Overall ExperienceGreat facility with friendly and helpful staff.
Shaun h | Overall ExperienceAlways receive fast curtious customer service..everyone is very nice..
Beverly P | First ImpressionsKelly was an awesome and friendly manager and helped me with any needs I had.
Kylie H | Overall Experiencea
ROY F | Overall ExperienceGot 1st month free. Price was a little high after that. Found something cheaper elsewhere.
James J | Overall ExperienceThe Staff was friendly and fast
Yvette C | First ImpressionsThis U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs. Rene Lujan
Rene L | Overall ExperienceAll the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.
Idolinda P | Overall ExperienceVery helpful and have needed items for moving and storage.
Gabriel R | Overall ExperienceThey really took time to help me
shadina h | Overall ExperienceExcellent service
Johnson A | ReservationVery helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..
Cynthia O | Overall ExperienceFriendly and excellent customer service!
Marciano D | ReservationGood storage facility- The manager was very friendly and helpful
Mike H | Overall ExperienceThank you
Isaven M | Overall ExperienceEveryone here is greatly helpful and willing to accommodate.
Eric G | Overall ExperienceVery well managed
Byron B | Overall ExperienceI would rent a storage with U-Haul if I need it again
Alexia D | Overall ExperienceMoved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us
russel h | Overall ExperienceYou guys are awesome keep up the good work
WANDA K | Overall ExperienceNever had a problem. I would definitely rent a storage here again if needed.
Amy H | Overall ExperienceThey was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right
stephen c | Overall ExperienceI couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime
GLENDA J | Overall Experience