Was given the wrong equipment for the vehicle. The employee was literally laying on the counter falling asleep while trying to get my information. I had to wake him up a couple of times. I would like a full refund.
Trailer Rental & Towing in Odessa, TX at U-Haul Moving & Storage of West Odessa-University & Kermit Hwy
Moving to or from Odessa, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Odessa, TX 79764 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Odessa, TX
Cargo trailers in Odessa, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of West Odessa-University & Kermit Hwy!
Utility trailers are perfect for towing large or oversize cargo in Odessa, TX 79764. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of West Odessa-University & Kermit Hwy provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Odessa, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Odessa, TX online today!
Trailer and Towing Supplies
James was rude to me and another customer. I came in from out of state and didn't know a mask was required. He snapped at me for not wearing one. He was wearing a filthy bandana as a "mask" and didn't have it covering his nose.
Nothing. Super easy to drop off especially after hours.
Employee said I could help him connect the trailer, that it was procedure. So then when he was done he said it's ready and everything works properly. I left and drove away, the trailer popped up and hit the back of my new 2020 ram. I let them know and all they said was sorry. Never had this problem out of all the times I have rented from here. Check the tires
The staff is amazing
Your rates are ridiculous. Less than 400 mile trip and I was charged a MINIMUM of 3 days! THREE DAYS FOR A 7 HOUR DRIVE?! Absolutely insane! $180 before tax to have possession of your equipment for less than 24 hours?! I picked up after 7 pm Friday, and I returned it at 12:50 Saturday... I WILL NEVER use U-Haul again.. Not sure how you can get off charging that rate when I ran the SAME TRIP in reverse and it was less than $100. Stop price gouging!!
Manager was amazing in getting me on my way
Very easy rental procedure.
I use the U-haul car hauling trailer often and it is a pleasure to use this dealership and their equipment. Kelly is always very kind and helpful, James helped me on the return of the equipment, and I was able to disconnect, sign-in the trailer and leave from the parking lot. Kuddos to everyone I worked with!!! See y'all again soon and have a blessed week. Dan Hannifin
Service was great here. I've used this location before and always get great service.
Excellent friendly service I would move with these dudes again if I still lived in the same city
I have returned equipment at the U-Haul Moving & Storage of West Odessa-University & Kermit HwyÂ 1010 W University, Odessa, TX 79764 twice and had a seamless transition both times. I am now renting a unit there. The staff is very professional and friendly. I will recommend this facility to family and friends.
You have the right people in this Location, Friendly, Helpful, Knoledgable and Courteous. This is where I Like to do Business, because I find what I need when I need it. And if they don't have it they always find it nearby.
everything was excellent. No complaints
I honestly can't think of anything that could improve. The people were very friendly and helpful.
I was helped in a timely manner the employees were very professional and Handled all my questio inquiries professional okay we're very clean and sanitized and on bored with the 6 ft apart during this time with the pandemic with a covid-19
Customer service terrible . Was denied rental for trailer i had reserved online because he had someone scheduled to pick it up next morning. When I assured him I'd return in time he still denied stating he couldn't guarantee id bring rental back on time as promised .
I reserved a 20 ft truck, 10 blankets and an appliance dolly. When I arrived, they had the truck ready and nothing else. I asked about blankets and a dolly and they said "we don't have any". I asked why not, and why I wasn't notified, and if they could find some at a nearby location and I was simply brushed off. They didn't care one bit that they couldn't fulfill my reservation and had no desire to help. I asked for a refund of the missing items and the man acted irritated that he had to cancel my reservation and start a new one in order to do that. I had my moving crew at my home all ready to go but we had no moving blankets or an appliance dolly. It cost me over $200 to have to run out and buy a dolly and for the standby time charged by the movers. I will never use this location again and will look into other rental van options first before I consider UHaul again.
Great ad always
U guys need to get the manger Kelly out of there. I've already made several complaints to the corporate office and I wasn't able to reach Kelly manager. I went in to get a dolly which l was charged for but they forgot to tell me that it wasn't one on the truck . Called and was told to come back and get one. Came in and Kelly manager on duty at the time told me that's it's not her problem and instructed all of the other employees not to help me after telling me she didn't have one on location and that she would only fall one other store and if they didn't have one to bad. I assured her that before I left I'd help her with that attitude and that I knew if she tried just a tab but harder she could find one. Once I proceeded to call the corporate office, only then was she more motivated to help me. Once hearing corporate phone ringing she started to instruct the other employees to go out and check units to see which one has a dolly truck on it. Asking me â€œSir do u want this guy to go and check on the dolly or do u want to wait until corporate answers â€œ I simply replied â€œhe is your employee lm done asking for anything that I've paid for already lm making a report with corporate I assure u your attitude will change before I leave here. â€œ Once continuing to call corporate I was threatened with the police Kelly then told me â€œ U can either leave or I'll have the police to escort u out of my buildingâ€ NOW IS THAT A WAY TO TREAT A PAYING CUSTOMER!!. I assured her that I'd be right here in front of this counter when they get here and I'll let your corporate office explain to them how rude u have been to me. Corporate finally comes on the line and she completely changes her attitude. Corporate takes over the situation makes the report and transfers me to the area call center where another representative simply states as a manager this is an easy solution. Ask me am l in town moving or one way out of town. In town was my response. Since lm in town I shouldn't have been in a one way unit any way and if they had an in town truck that they could swap me out and all the in town units have dolly's and blankets. I said now my my my u mean to tell me that all 6 of the uhauls on the property at that time had hand dollys and Kelly gave me that much of a hard time because she simply didn't want to do her job. The call representative was astonished as l was and insured me that before l left that building I'd have a hand dolly with me and after speaking with the employee no more than 5 mins I had a hand dolly. In all of my days I've never been treat with such racism. Kelly is not a people person and should be retrained in her job and demoted to regular employee and taught a lesson on how to treat a paying customer. Do your job and leave your person feelings at home. Very unprofessional. I've never been treated like this and to be threatened with the cops . I'd never recommend this store to anyone stay far away as long as Kelly is manager she will charge u for someth
The manger was yelling that If we didn't like the wait that we could go rent somewhere else very rude and unprofessional I won't be going there anymore to give my service
The customer service was terrible. The ladies spoke to us in such a rude and unprofessional manner. If we had not been in dire need of the trailer we would have not rented from this location. I am shocked at the way they handled UHaul's business. I cannot express how upset we were.
Be friendlier. A little rude and unprofessional
Better customer service