Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just would like to say thank you to the whole team at uhaul especially the general manager Debbie she is a very sweet lady thank you sincerely
Robert Quarker
Robert Quarker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ridel prado
Rating:
5.0
No comments at this time.
Genobebo Juarez
Rating:
5.0
Customer did not leave a comment.
fabian cooke
Rating:
5.0
Customer did not leave a comment.
Efren Venzor
Rating:
5.0
Customer did not leave a comment.
Kenneth Roberts
Rating:
5.0
Customer did not leave a comment.
jose lujan
Rating:
5.0
Customer did not leave a comment.
Jaime Robinson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cliff Nielsen
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Able McGuite
Rating:
5.0
Customer did not leave a comment.
Janie Granath
|
Overall Experience
Rating:
5.0
Execellent Service
diego andrade
Rating:
4.0
Customer did not leave a comment.
MARIAH MONTEZ
Rating:
5.0
Every thing at this facility was great clean and the security system is nice knowing your items will be safe
matthew shadrock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cassandra Zundt
Rating:
5.0
💯👍
Alberto Rodriguez Avila
Rating:
3.0
Communicate any foreseen issues prior to pickup.
Ryan Gathings
Rating:
3.0
When we got our U-Haul no one came out with us to check it in and when we got in nobody had vacuumed it out so there was things on the floor around the seats and stuff like that but it was cleaning up we could ride in it and we did I suggest that the person at U-Haul and the person renting see the truck together because we clean the truck out when we left it it's nice for the next person that's my only dissatisfaction other than that it was amazing
Kimberly Pike
Rating:
5.0
Customer did not leave a comment.
Victor Garcia
Rating:
5.0
Customer did not leave a comment.
Mirtha Hernandez
Rating:
5.0
Customer did not leave a comment.
John Stuart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna Marceleno
Rating:
5.0
Customer did not leave a comment.
Angela Kay Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
blanca perez
Rating:
5.0
Customer did not leave a comment.
Ruben Nieto
Rating:
5.0
Thanks for your help Tim Glod Bless stay safe
Samuel Hernandez
|
Overall Experience
Rating:
5.0
Very helpful with a difficult situation involving Mother in Law who has been diagnosed with early dementia.
John Glover
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LELA BAKER
Rating:
4.0
Customer did not leave a comment.
Marcus Culver
Rating:
3.0
Customer did not leave a comment.
Ricardo Caldera
Rating:
5.0
Mary was help ful, polite and professional. I would go back
Lloyd Brumley
Rating:
5.0
Thanks
Thomas Martinez
Rating:
3.0
Fix the app so it doesn't lag and freeze during equipment return after hours and set up auto payment returns for deposits
Florence Christmas
Rating:
5.0
The lady that met me there was extremely helpful and went out of her way to try to find me what I was looking for. Did an amazing job and should be promoted…
Shawn Whitney
Rating:
5.0
Thank you so much to everyone at Uhaul! I truly appreciate everyone that helped us get through our move. Have a beautiful day!
Chantel Randolph
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kalondra Rodgers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Glenda Bethune
Rating:
5.0
Customer did not leave a comment.
ALIA IRUBIERE
Rating:
5.0
Even that they were working on New Years Day, the customer representative was one of the most friendly and knowledgeable young man. Always great service and equipment at this location.
Carmen Ramos Orosco
Rating:
5.0
Customer did not leave a comment.
Victor Fukuhara
Rating:
5.0
Customer did not leave a comment.
Debbie Munoz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Epley
Rating:
5.0
Very clean place would use it again Thanks again for your help wish everybody there Happy new year God Bless everybody there
Samuel Hernandez
|
First Impressions
Rating:
5.0
Great service, easy access.
Steve Strutski
|
Overall Experience
Rating:
5.0
The only issue was they forgot to check the trailer in when I returned it.
William Miscazk
Rating:
5.0
Customer did not leave a comment.
jade dolino
Rating:
5.0
Awesome service nothing needs to change
Erika Araiza
Rating:
5.0
Customer did not leave a comment.
Joel Amador
Rating:
3.0
Didn’t have pods, damaged pods, lost full day of loading.
Jessica in Odessa was great, she did what she could.
When pods were delivered they were nearly 2 hours late on my window.
Odessa isn’t set up properly to help people. I lost more money using your company then is I hauled it myself in a Penske truck. Wasn’t even convenient this time. Probably won’t use pods again let alone U-Haul. Been a long time customer but not getting my promised refund has left a sour taste in my mouth. I have texts to prove I’m supposed to have it, hasn’t ever come in.
Also tried to charge me for an extra pod. I have 2 different contracts apparently and trying to get another $3800 when I’ve already paid $3900. In fact I’m done and my online review will provide those texts, emails and promises that haven’t been fulfilled.
Marka Spears
Rating:
4.0
Customer did not leave a comment.
James Hiriam
Rating:
5.0
Mary L was more than helpful and very accommodating! I will be coming back with any other storage or trailer needs. She was helpful from start to finish. Even though I made 3 separate complicated orders she got it done and was very friendly and knowledgable the whole time.
Jordan Hamman
|
First Impressions
Rating:
3.0
Next time a customer want to u
Krisean Spires
Rating:
4.0
Customer did not leave a comment.
Dana Bryson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Naomi Ramos
Rating:
4.0
There was a delay in receiving my box but two employees in particular named Rusty and Whitney were amazing and took actions to assist me and communicated well and kept me posted. They helped resolve all issues and my belongings arrived with no damages. They made me feel like a valued customer.
Romero Madison
Rating:
5.0
Customer did not leave a comment.
Julian Rodriguez
Rating:
4.0
Customer did not leave a comment.
TOM CURRY
Rating:
5.0
Customer did not leave a comment.
Randall Holmes
Rating:
5.0
Customer did not leave a comment.
GeorgeA OroscoIII
Rating:
5.0
Nothing! Check-in was quick and easy! Our representative was friendly and we were out in less than 10 minutes. When we returned the equipment, one again, the staff member was friendly, unhooked the trailer and off we went.
William Misczak
Rating:
5.0
Hopefully smaler and cheaper space 4x4 not 5x5
RUZZELL REGIO
|
Overall Experience
Rating:
5.0
Todo muy bien
ronald castro
Rating:
5.0
Customer did not leave a comment.
Orelia English
|
Overall Experience
Rating:
5.0
Employees were very helpful in assisting me with my needs!
Gary McFarland
Rating:
2.0
Definitely not have a uhaul person make you pay with cash app
Kolbe Cunningham
Rating:
3.0
Making sure that you listen to the customer. They had to try two trailers and I still went home in the dark with only brake lights working ... I told the guy hooking, that he had to push the adapter in really good and when the lights weren't working, I asked if he did and he said yeah and that I must just have an issue with my car. I towed my trailer home, got home and my husband, pushed it in correctly and I had lights ... Amazing how it would have worked had you actually listened to the customer.
Drop-off was easy and the man helping me was very polite.
Caitlin Wilson
Rating:
3.0
Customer did not leave a comment.
Dave Miller
Rating:
5.0
The early crew exceptional.
Roger Hill
Rating:
2.0
Customer did not leave a comment.
Edgar Robles
Rating:
5.0
Customer did not leave a comment.
Eric Quiroz
Rating:
5.0
Customer did not leave a comment.
Lizza Campos
Rating:
5.0
Customer did not leave a comment.
JONATHAN JONES
Rating:
1.0
When I first arrived I was told the truck was not available. So they picked out a 10 ft box truck, I saw them messing with the wiring so I figured there was a jack in the box basically across the street. Got food came back and after feeling comfortable in my car took a 15 min nap woke up and they were still playing with the truck trailer combination. Went back to playing on my phone. After 2 hours the mechanic comes over and says they said they couldn't find you so they canceled and refunded your reservation..wtf.it was a very rude woman named Jackie, I told her how could you not find me, you never even tried to call me! She was like whatever. Iwas livid. Now i had to wait another hour and 15 minutes, what I was supposed to do was rescue my broken down charger off the side of the freeway., a busy freeway in odesssa oilfield traffic. Now that my rental had been delayed, I no longer had a helper to help and now it was getting dark and cold, did I mention I now have to load this car by myself, a non running vehicle in the dark, cold side of the freeway.. I had to call and extend my rental, and I believe I was o er charged anyway. The customer service rep said to report the lady when you asked for feedback, I'd not want her terminated but she could have alled my phone and asked me what we could do about it. That was messed up! Would I recommend uhaul no, and for sure not that ride share after hours, I was overcharged, and left to do a 2 man job by myself on the side of the freeway, so as for now, horrible experience.
David Schroeder
Rating:
5.0
Thanks to all the staff, will be returning.
Juan Losoya
Rating:
5.0
Customer did not leave a comment.
Diana Munoz
Rating:
5.0
Excellent customer service.
Diana Munoz
Rating:
5.0
Customer did not leave a comment.
Alfred Gonzalez
Rating:
5.0
Customer did not leave a comment.
Charlie Stodghill
Rating:
5.0
Customer did not leave a comment.
Dimitri Garcia
Rating:
1.0
I requested a trailer and utility dolly on Wednesday. When I went to pick it up at my scheduled time on Saturday, they did not have my trailer or my utility dolly. I ended up with a smaller trailer and regular dolly, which caused extra trips to move. Y’all could improve by checking the day before to ensure you have the proper equipment for your customers.
KRISTI LEWIS
Rating:
4.0
Storage units we were transfer to was taken by another tenant so we could not move in for my prior storage unit which was smaller to the bigger one 10 x 20
Lizza Campos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gwendolyn Black
Rating:
5.0
Customer did not leave a comment.
Robert Rodriguez
Rating:
5.0
Geoffrey is the man!!!!!!!!!
Give him a raise already!!!!!!!
Vialeng Azor
Rating:
5.0
The ladies there were very helpful and polite, thank you
John Garcia
Rating:
5.0
Customer did not leave a comment.
Michael Mckinney
Rating:
5.0
Very good service and good store hours
Victor Ocon
Rating:
5.0
I see nothing that needs to be improved.
Donald Joe Pack
Rating:
5.0
Customer did not leave a comment.
Pedro Zamora
Rating:
5.0
everything was clean when I picked it up
Julia Bowman
Rating:
5.0
VERY HAPPY WITH THE STAFF,PRICE'S,& STORAGE SPACE'S.....
Emerlinda Orona
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve Strutski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Don Graham
Rating:
4.0
Customer did not leave a comment.
david vasquez
Rating:
5.0
Thank you everything was good
Katherine Salas
Rating:
5.0
Customer did not leave a comment.
Madeline George
Rating:
5.0
Customer did not leave a comment.
Veronica Colecio
Rating:
1.0
They were rude nasty and wouldn't answer my questions
Sheila Hail
Rating:
5.0
Very friendly service on pick up and return. The mileage is a little pricey but didn't use as much gas as I thought it would.
genifer Biggerstaff
Rating:
5.0
Customer did not leave a comment.
RUBEN TORRES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Farris Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yanni Kalaitzakis
Rating:
4.0
Customer did not leave a comment.
Andrea Lewis
Rating:
5.0
Throughly inspect the moving parts of trailers (tires) and don’t wait until it comes apart during use. Tires do show signs of neglect (dry rot) if not properly serviced.
DAVID GONZALEZ RIVERA
Rating:
2.0
Possibly have a sign that’s visible saying. We are outside touching up U-Hauls. Please call ### ### ### if service is needed.
Thanks Again
Your friendly U-Haul Associate
Fernando Sanchez
Rating:
5.0
Customer did not leave a comment.
KAREN HAWTHORN
|
First Impressions
Rating:
1.0
I was promised an extra day no charge and it was a lie so this time and I’m a regular customer with y’all. I’m not happy.
KAREN HAWTHORN
Rating:
4.0
Have better attitude and better customer service when returning equipment.
Joel Flotte
Rating:
5.0
One of the carriage bolts was spinning, so it was very difficult to get one of the pods open. I recommend testing the bolts for issues like spinning before they are delivered to the customer. Otherwise, the service was as expected and advertised.
Dan Abella
Rating:
5.0
Customer did not leave a comment.
Todd Haskell
Rating:
5.0
Cheaper prices
Emilio Acosta
Rating:
4.0
Customer did not leave a comment.
Deondra Hunter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alondra Grooms
|
Overall Experience
Rating:
5.0
I would not have been able to complete the move without the rental of the dolly hand truck. The equipment worked perfectly. The rental cost was most reasonable.
warren robicheaux
Rating:
5.0
Very friendly and professional, got me in and out quickly. Good place to do business.
Douglas Brown
Rating:
5.0
Customer did not leave a comment.
Traci Dennison
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRIAN FOSTER
Rating:
5.0
Usual suspects at this location. Go in give them a joking hard time and they will give you great service and smile. There are ar least 2 or 3 people who have been around multiple yrs. Makes a good experience for me.
MARC PINCKNEY
Rating:
5.0
Customer did not leave a comment.
Arnaldo Perez
Rating:
5.0
Customer did not leave a comment.
Pete Bugayong
|
First Impressions
Rating:
5.0
Had James to assist me. I GReat guy , very professional
Benard Airo
Rating:
5.0
Perfect!
Helen Via
Rating:
3.0
Customer did not leave a comment.
Raimelys Monasterios
Rating:
5.0
Customer did not leave a comment.
Alejandro Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Domingo Arevalo
|
Overall Experience
Rating:
5.0
Nice A/C cool
RUZZELL REGIO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jaharri Ellis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pam shereve
|
First Impressions
Rating:
5.0
Excellent
Cecilia Edwards
|
Overall Experience
Rating:
3.0
Storage facility is not the size I believe I'm paying for. Way too small
Candice Porch
|
First Impressions
Rating:
3.0
There is no fence
BUDDY ARMENDARIZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
roman alvarado
|
First Impressions
Rating:
5.0
The Lady Manager on duty the day of my visit was outstanding and very helpful
Efren Galvez
|
First Impressions
Rating:
5.0
very nice indoor units
William Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY SPIRES
|
First Impressions
Rating:
4.0
Can't remember the Staff members name that helped me, but he is very knowledgeable and helpful.
robert beard
|
First Impressions
Rating:
3.0
James was to talkative. And there GM Kelly is amazing.
Darron Thomas
|
First Impressions
Rating:
5.0
Kelly and her staff well informed and helpful. The property was in good condition and secure. I would recommend this to anyone.
nikki larson
|
Overall Experience
Rating:
3.0
My only issue was the sand and dirt getting into the unit.
Joei Borchers
|
Overall Experience
Rating:
5.0
Building and site were very clean well maintained and upto date, also given a map to the unit wich was easy to read and follow to unit
William Walker
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Norma Navarrette
|
First Impressions
Rating:
1.0
I paid for a whole month‘s rent on a unit and I left 10 days after my payment and I was not prorated the money back that I didn’t use very unfair for U-Haul to do that. I’m long gone and yet I’m paying for that unit wouldn’t be surprised if you rented it out already.
ANTHONY JARAMILLO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
theresa oates
|
First Impressions
Rating:
5.0
Very good customer service!!!
Luis Sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Calvo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Fierro
|
Overall Experience
Rating:
5.0
Always clean and ready to help Manger very helpful and great service . That's my place if I ever need anything I will be back .
Luis Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juanita Valenzuela
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittnie Chewning
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janis Marriott
|
First Impressions
Rating:
4.0
Great service and very little voicemail - This is impressive!
nikki larson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AFTON WHITE
|
First Impressions
Rating:
5.0
Everyone there was so helpful
Evangeline Perdue
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel Bermea
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clinton Grissom
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca torres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juanita Valenzuela
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Becky Soto
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
brittany sullivan
|
First Impressions
Rating:
5.0
Kelley very good manager and she knows her job. Excellent young Lady!
Lillie Session
|
Overall Experience
Rating:
5.0
I have been at this storage location a number of years. It was AA Storage when I first rented storage space.
Morris Nelms
|
First Impressions
Rating:
5.0
Great customer service. Blessings
Robin McKnight
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula Ramirez
|
Overall Experience
Rating:
5.0
There was great customer service very helpful
ANTHONY JARAMILLO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeramy Wright
|
Overall Experience
Rating:
5.0
Friendly
Paula Ramirez
|
First Impressions
Rating:
3.0
The staff could be more people oriented and better @ greeting customers and attending to customer needs.
Ray Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce Turner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa Hagger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOUIS ELLIOT
|
Overall Experience
Rating:
5.0
I tried to set up my auto pay through the call center and was told that U Haul didn’t do bank drafts. I then tried to fix my debit card auto pay and the only thing that changed on my replacement card were the 3 numbers on the back and the lady I was talking to said she didn’t need them. I finally got a day off and could go to the storage facility where Kelly, the manager, got me set up on a bank draft auto pay. If it wasn’t for Kelly my payment would still be in default. Your operator’s at your call center should be more knowledgeable about how your payment system operates or a person should be able to call directly to the facility they do business with so they can talk to a knowledgeable person like Kelly, she’s an awesome manager.
WILLIAM WICKE JR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erika Ramirez
|
First Impressions
Rating:
5.0
The young lady who helped was very friendly!
Colquitt Porter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brianna Carter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CIG Logistics
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert Cunningham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BYRON BREWER
|
First Impressions
Rating:
5.0
This facility has been great. If I need storage again I will be back
Jackie Harkey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derrell ervin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula James
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julian Mendez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Poirrier
|
First Impressions
Rating:
4.0
I’ve used uhaul in the past, and the service was amazing. That’s why I used them again here in Texas. Staff and service was amazing, customer service was genuine and kind.
Rick Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Alvarez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
christopher glenn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe Moore
|
Overall Experience
Rating:
5.0
I’ve used this UHaul facility in Odessa, TX. on Kermit Hwy. for years & will continue to do so as I need. Fabulous facility, Fabulous staff!
Carole Mccorkle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LeWanda Rand
|
Overall Experience
Rating:
5.0
Only complaint is it’s not 24 hours
Kalandria Fowler
|
First Impressions
Rating:
5.0
Thank You kindly to all staff!
Staff was very nice and assisted me well
with my needs of the storage and I am
very appreciative! God Bless!
OLIVIA SOSA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa Alvarado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Farris Lopez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don Easlon
|
Overall Experience
Rating:
5.0
Overall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.
Rosa Rojas
|
Overall Experience
Rating:
5.0
#403-Staff, Thank You kindly!
OLIVIA SOSA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ynes Olague
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lana Spurgeon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam Montoya
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura Lares
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alecia Myrick
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Damond Love
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carolyn watkins
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eli Balderama
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun Wallace
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX RAMIREZ
|
Overall Experience
Rating:
3.0
I will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time
ANDY SAUCEDA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vanessa garcia
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NAVNEETPAL GALOWALIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benito Munguia Jr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kay Butler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joei Borchers
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Victor Sotelo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mae Phillips
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brook Tankersley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun Wallace
|
First Impressions
Rating:
5.0
Great staff!
Eric Guzman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerry Spires
|
First Impressions
Rating:
5.0
Thank you for your Service and kindness I appreciate it very much again Thank you.
john gonzales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindeka Nealy
|
Overall Experience
Rating:
5.0
Dude talked too much
Jeremy Falch
|
First Impressions
Rating:
5.0
Great customer service. Clean facilities. Easy access to storage. Very secured.
Sara and Juan Pa Gutierrez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven Wusterbarth
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ERIK DIGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Mendoza
|
Overall Experience
Rating:
2.0
No one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.
William Perkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aurelio Melchor
|
Overall Experience
Rating:
1.0
James was very rude to the customers
Rocio Turrubiartes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria Mendoza
|
First Impressions
Rating:
1.0
Very rude staff !!!!!
Terry Brawley
|
Overall Experience
Rating:
5.0
Was overall a good experience
Rocky Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Bilbrey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARRY AGUILAR
|
Overall Experience
Rating:
3.0
Staff can completely get rude and with an bad attitude. makes me feel like I’m dumb.
Jason Salazar
|
Overall Experience
Rating:
5.0
Kelly and LeAnn were very helpful and courteous
Yolanda Venegas
|
Overall Experience
Rating:
5.0
The staff is always helpful, friendly and informative
nancy perna
|
Overall Experience
Rating:
5.0
STAFF ARE ALL GREAT ALWAYS HELPFUL
Manuel Torres
|
First Impressions
Rating:
5.0
Keep up the great customer service 😉
Keila Aranda
|
Overall Experience
Rating:
5.0
My banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you
Ricky Garza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette Cano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana Bryson
|
Online Move In
Rating:
5.0
My one stop place in all to moving,I give it a thousand stars
Celia Saenz
|
Overall Experience
Rating:
5.0
The log in would work off and on never could depend on it
Tony lugan
|
Overall Experience
Rating:
2.0
Too much to list
Manuel Castillo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIRGEL GLENN II THORNBURG
|
First Impressions
Rating:
5.0
Thank you Kelly for a great and friendly experience.would totally reccomend.
Jimmy Hooper
|
Overall Experience
Rating:
5.0
Kelly Little is always courteous and friendly. It is always a pleasure to see her
Rebecca Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan Feehan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy Patrick Vargas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENDA BARAJAS
|
Overall Experience
Rating:
5.0
The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location
Otis Hunter
|
First Impressions
Rating:
5.0
Kelly was so helpful and great to work with. She is the best.
Josh TenBensel
|
Overall Experience
Rating:
5.0
I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.
crystal bontorno
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Lisa Serpas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derrell ervin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVE HETRICK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shari Smith
|
Overall Experience
Rating:
5.0
Never had any problem at all, they were real helpful every time I was need it help
william morell
|
Overall Experience
Rating:
5.0
The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff
Larry Jefferson
|
Overall Experience
Rating:
5.0
5star😀
Daniel Torres
|
First Impressions
Rating:
5.0
Everyone was very helpful
Tony lugan
|
First Impressions
Rating:
5.0
Overall great experience!
Black Cat Tattoo
|
Overall Experience
Rating:
5.0
They are great
Terrie Lamar
|
First Impressions
Rating:
5.0
WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.
Deanna Layman
|
Overall Experience
Rating:
5.0
They were awesome!
Claudia Balderama
|
First Impressions
Rating:
5.0
Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day
William Zdinak
|
Overall Experience
Rating:
5.0
All went good waS a smooth transition
Johnny Majors
|
First Impressions
Rating:
4.0
Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.
juan herrera
|
Overall Experience
Rating:
5.0
Everything good .
eleuterio Davila
|
Overall Experience
Rating:
5.0
Service was awesome
Richard Bishop
|
First Impressions
Rating:
5.0
Excellent service
Dwayne Denman
|
Overall Experience
Rating:
5.0
Great facility with friendly and helpful staff.
Shaun heck
|
Overall Experience
Rating:
5.0
Always receive fast curtious customer service..everyone is very nice..
Beverly Pack
|
First Impressions
Rating:
5.0
Kelly was an awesome and friendly manager and helped me with any needs I had.
Kylie Helms
|
Overall Experience
Rating:
4.0
a
ROY FLORES
|
Overall Experience
Rating:
4.0
Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.
James Joyner
|
Overall Experience
Rating:
5.0
The Staff was friendly and fast
Yvette Cano
|
First Impressions
Rating:
5.0
This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs.
Rene Lujan
Rene Lujan
|
Overall Experience
Rating:
5.0
All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.
Idolinda Pecina
|
Overall Experience
Rating:
5.0
Very helpful and have needed items for moving and storage.
Gabriel Rodriguez
|
Overall Experience
Rating:
5.0
They really took time to help me
shadina hubbard
|
Overall Experience
Rating:
5.0
Excellent service
Johnson Afolabi
|
Reservation
Rating:
5.0
Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..
Cynthia Olivas
|
Overall Experience
Rating:
5.0
Friendly and excellent customer service!
Marciano Diaz
|
Reservation
Rating:
5.0
Good storage facility- The manager was very friendly and helpful
Mike Hyman
|
Overall Experience
Rating:
5.0
Thank you
Isaven Morris
|
Overall Experience
Rating:
5.0
Everyone here is greatly helpful and willing to accommodate.
Eric Greer
|
Overall Experience
Rating:
5.0
Very well managed
Byron Baulch
|
Overall Experience
Rating:
5.0
I would rent a storage with U-Haul if I need it again
Alexia Del balle
|
Overall Experience
Rating:
5.0
Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us
russel henderson
|
Overall Experience
Rating:
5.0
You guys are awesome keep up the good work
WANDA Kirkpatrick
|
Overall Experience
Rating:
5.0
Never had a problem. I would definitely rent a storage here again if needed.
Amy Hernandez
|
Overall Experience
Rating:
1.0
They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right
stephen conery
|
Overall Experience
Rating:
5.0
I couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime