Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Storage unit was robbed within the first week lost about $2,000 worth items
KEVIN P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA S
Rating:
5.0
Customer did not leave a comment.
jd c
Rating:
5.0
They had great customer service
BRADLEY M
Rating:
3.0
The climate control on the 2 floor was very hot I think we need a discount on the second month if we need it for another month
Jose F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thea G
Rating:
4.0
A little pricey and would be better with lights above units not just in halls
SALLI H
|
Overall Experience
Rating:
3.0
Have knowledgeable ppl know how to check a trailer to make sure all light are running I got a ticket for not having the running lights on the trailer working and your uhaul guy supposedly checked them all out and then in Dallas noticed had 3 nails in the tire
Willie G
Rating:
5.0
Customer did not leave a comment.
WHITNEY S
Rating:
3.0
The ladies working this location aren’t strong enough to help set equipment. The associate who tried to help me unload didn’t chalk the back tires on the 6x12 trailer and my fingers got smashed. The only perk is they usually have the best equipment. Your hitches new handles to be able to lift and set the equipment on the hitch and chalks for every trailer
ROBERT O
Rating:
5.0
Customer did not leave a comment.
RICKY F
Rating:
5.0
Customer did not leave a comment.
SUSAN M
|
Overall Experience
Rating:
5.0
No complaints, trailer did what I expected
GARY M
Rating:
5.0
Customer did not leave a comment.
Bruce W
Rating:
3.0
Customer did not leave a comment.
JaeDeen W
Rating:
1.0
Unprofessional, they were not concerned with customer service, "just pay the bill"
Daniel G
Rating:
5.0
Customer did not leave a comment.
BOBBIE F
Rating:
5.0
The general manager Sal is only 22 but he has provided with the best customer service. I have never driven a Uhaul truck before. But he let me test drive one of the old truck. I gained the confidence and drove smoothly to dallas. The truck is very clean and excellent as Sal told me. When I have questions, Sal answered the phone right away and explained in great details. I am impressed with this young man’s knowledge and excellent customer service. Thank you Sal!
BIJUN O
Rating:
5.0
Customer did not leave a comment.
LARRY R
Rating:
3.0
Customer did not leave a comment.
JONATHAN P
|
Overall Experience
Rating:
3.0
The original storage room i was assigned, was the complete opposite unit that requested for and the latch didn't work. Was a pain getting into a new unit but ended in a unit that I originally wanted.
quinten s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
4.0
Customer did not leave a comment.
William M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reann C
Rating:
5.0
Customer did not leave a comment.
SUSAN M
|
First Impressions
Rating:
5.0
Everything went smoothly and professionally.
Tami F
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W
|
Overall Experience
Rating:
5.0
My favorite place 100 stars
CELIA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jody C
|
First Impressions
Rating:
5.0
Good folks doin a good job 👍
CARL B
Rating:
5.0
Jessica and jade were magnificent and so very helpful with information and communication
KAITLYN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TASHA H
Rating:
5.0
Customer did not leave a comment.
YUSMARY M
Rating:
5.0
Thank you for being there for me
WANDA K
|
First Impressions
Rating:
4.0
When I check No for staff Salvador was always sending letters and treating to acaution my belongings. Jessica and Maria were sweet hearts. But Salvador customer service is terrible. I know he is the GM But he needs to handle things in a perficial matter.
Oleta R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRISTIAN M
Rating:
5.0
Nothing I see that needs any improvement.
DARRON T
Rating:
4.0
When you charge someone for two days and tell them that if they bring it back within 24 hours you will be refunded for the second day, maybe actually do it
CODY R
Rating:
4.0
Customer did not leave a comment.
JONATHAN L
Rating:
5.0
Customer did not leave a comment.
Yolanda V
|
First Impressions
Rating:
2.0
The turn signals were checked by the Uhaul representative. While we were driving at night we realized that the turn signals were not working on the trailer
TIMOTHY W
Rating:
5.0
All ok
MARCO C
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
BRANDON C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
1.0
They wasted my time and fraudulently charged me for Fuel, even though I took pains to buy more than the amount of Fuel that I used on the Van. I only used the Van for less than 3 Hours and drove just about 60 Miles and I am charged $154.24.
I feel cheated.
VINCENT G
Rating:
5.0
Customer did not leave a comment.
Franciso C
Rating:
4.0
Customer did not leave a comment.
bailey c
Rating:
5.0
Love it
SHREE J
|
First Impressions
Rating:
5.0
Excellent customer service
REBECCA E
|
Overall Experience
Rating:
5.0
I can't remember her name but she's usually the one I deal with and I just love her to death! She's GREAT!!
TINA S
|
First Impressions
Rating:
1.0
I hate UhAul
JAMAAL T
Rating:
3.0
Customer did not leave a comment.
Zoey B
Rating:
5.0
Customer did not leave a comment.
YOSSI S
Rating:
5.0
Customer did not leave a comment.
CANDICE P
|
First Impressions
Rating:
5.0
To the top.
BIBAS B
Rating:
5.0
Awesome service from the lady working
RONALD Y
Rating:
5.0
Customer did not leave a comment.
juan l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alazay R
|
Overall Experience
Rating:
1.0
Estoy un poco desilusionado con ustedes porque necesitaba otro favor y no pudieron ayudarme en lo que yo necesitaba necesitaba el carro un tiempo más largo y me dijeron de qué no podían y yo soy cliente de ustedes y me siento mal porque confío en ustedes
LUIS C
|
First Impressions
Rating:
1.0
I'm a little disappointed with you because I needed another favor and you couldn't help me with what I needed. I needed the car for a longer time and you told me that you couldn't do it and I'm a client of yours and I feel bad because I trust you.
Luis C
Rating:
3.0
Waited along with another customer about 15 minutes to check in my equipment. I ended checking in the equipment on my own and when I went in to turn in the keys the service representative wanted to have a seat while the assisted another customer. He handed her my keys and contract and left.
WILLIAM M
Rating:
5.0
Shawn was great to work with. No complaints to be made
MICAH E
Rating:
2.0
Bathroom next to drive in storage was kept dirty for my entire stay there. Floors on 2nd floor had the same debris for my entire stay, they also had not been mopped for some time as there was noticeable dust and mud.
Melinda M
|
First Impressions
Rating:
5.0
Best storage place
CELIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHNATHAN S
Rating:
5.0
The Odessa location was very professional friendly helpful on a five-star rating I would give them 10 Stars.
DARRON T
Rating:
5.0
Excellent service.
michael g
|
First Impressions
Rating:
4.0
Newer equipment and specifically trailers
CARMEN O
Rating:
5.0
Customer did not leave a comment.
Eutimio G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PEDRO G
Rating:
5.0
Customer did not leave a comment.
SILAS H
Rating:
1.0
Had a TERRIBLE experience with this rental. Explained total experience to Asst Manager.
Give it 1 Star. Would like Manager to compensate by refund.
AQEEL A
Rating:
5.0
Customer did not leave a comment.
RICHARD K
Rating:
5.0
Customer did not leave a comment.
Alezae G
Rating:
3.0
Processing was slow
SEAN C
Rating:
1.0
Demasiada burocracia
alberto g
Rating:
5.0
The office was extremely busy for the 1-2 staff working.
SOPHIE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arthur A
Rating:
5.0
Everyone at this location provides great customer service .
REBECCA E
|
First Impressions
Rating:
5.0
The only problem I’m having is getting the difference credited back to my account
teelea b
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jessica H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teelea b
Rating:
5.0
Customer did not leave a comment.
Hyrum P
|
First Impressions
Rating:
1.0
Employees not effective in communication! I called customer service and asked about drop off in a different location they told me yes I could and that I would be charged double which I agreed to but ended up being charged from 300$ to 1,040$
KEVORICK S
Rating:
5.0
Customer did not leave a comment.
Brian H
|
First Impressions
Rating:
5.0
Good Job thank u
PATRICIA R
Rating:
5.0
Customer did not leave a comment.
JULIO R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ISIDRO R
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
4.0
Truck that I rented had mechanical issues. Died on me twice. There was hardly any oil in the engine. It was dirty. You couldn't even see out of the rear view mirrors. There were shards of glass everywhere in the back area. It only had 7 gallons of gas in it. Almost on empty. I was overcharged. Customers prior to me has issues with this particular truck. It wasn't a very pleasant experience. Made my move extremely stressful.
CHRISTY S
Rating:
5.0
Customer did not leave a comment.
Jacqueline T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wendy A
Rating:
5.0
Customer did not leave a comment.
Osley T
Rating:
4.0
Customer did not leave a comment.
MARK B
Rating:
5.0
JUST KEEP UP THE GREAT JOB!!!!....NEVER HAVE ANY ISSUES NOR PROBLEM'S......
EMERLINDA O
Rating:
5.0
Customer did not leave a comment.
Sarina G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie L
Rating:
3.0
I was told to wait for someone to check me in but after an hour I just did it myself. Terrible customer service. During this move we waited over 3 hours for U-Haul personnel. Not good!
Mark C
Rating:
5.0
Customer did not leave a comment.
RUBY P
Rating:
5.0
Customer did not leave a comment.
Juan A
Rating:
3.0
Could not find my trailers in the lot. They need to do inventories.
MARK C
Rating:
4.0
Customer did not leave a comment.
Ryley F
Rating:
4.0
Friendly staff and very clean rental
BRUCE D
Rating:
3.0
Customer did not leave a comment.
Caleb G
Rating:
1.0
Customer did not leave a comment.
justin E
Rating:
5.0
Customer did not leave a comment.
CASEY Z
Rating:
5.0
Customer did not leave a comment.
AMANDA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephan K
Rating:
2.0
No gas, no dolly. Only drove 13 miles in town. Where is my husband dollars deposit refund?
JESUS V
Rating:
5.0
Customer did not leave a comment.
Norma N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephan K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REYMUNDO A
Rating:
5.0
Everything is great, i just got charged twice on my card, please refund, thank you.
Luisito A
Rating:
5.0
Customer did not leave a comment.
CESAR S
Rating:
5.0
Customer did not leave a comment.
Yohanna D
Rating:
5.0
Customer did not leave a comment.
abigail e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAURA L
|
First Impressions
Rating:
1.0
Mice in my storage room. Furniture ruined. Alarm goes off even if you swipe your card. Doors are open always so anybody can get in. Management is rude.
Millie j
|
Overall Experience
Rating:
4.0
Make sure the lights are working. I drove 8 hours with the the tail lights not working
FRANCISCO M
Rating:
5.0
Customer did not leave a comment.
NOAH S
Rating:
5.0
Customer did not leave a comment.
Ramon M
Rating:
3.0
Customer did not leave a comment.
RAMON M
Rating:
5.0
Customer did not leave a comment.
Jennifer J
|
Overall Experience
Rating:
5.0
The unit was full of oil, fenders had dents and cracks...i washed unit b4 i transported it into service..other than that it did its job well, Thsnk you.
JUNIOR B
Rating:
4.0
Customer did not leave a comment.
TIMOTHY D
Rating:
5.0
Customer did not leave a comment.
MICAH W
Rating:
5.0
Customer did not leave a comment.
Lisa E
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Wesley C
Rating:
5.0
Customer did not leave a comment.
JULIO R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Corey P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLEN R
Rating:
5.0
Customer did not leave a comment.
TILEMSA D
|
First Impressions
Rating:
5.0
Great experience, Salvador went out of his way to make sure all parts were there to make sure I didn’t have to make a return visit.
Called me and reschedule due to wiring harness not being shipped.
Randall B
Rating:
5.0
Customer did not leave a comment.
ANGELA M
Rating:
5.0
Hire more people like your employee Salvador. He was knowledgeable, efficient, and professional.
ROLLINS F
Rating:
1.0
One of your workers at the Kermit Highway, University location verbally cussed me out charged at me. My storage unit that was promised to me was rented to someone else and I could never get anybody to call me back not even regional manager will never rent from U-Haul again.!!!
Lizza C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CAROL A
Rating:
4.0
Customer did not leave a comment.
Katharine G
Rating:
5.0
Customer did not leave a comment.
LILIA S
Rating:
5.0
Customer did not leave a comment.
HUGH S
Rating:
5.0
Customer did not leave a comment.
Alyssia P
Rating:
5.0
Everything was great. They did leave us waiting in their lobby alone for a while. I was on the line with U-Haul help desk trying to figure a problem with the other rental from another location. After the call ended we waited.
Ramon S
Rating:
5.0
Excellent service 👏 👍
Luis C
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Improve on customer waiting
Attendant spend much time talking with other customers on phone meanwhile there's a long waiting line. Thank you
MARCEL T
Rating:
4.0
I stand behind my replies on your questions. I had good treatment start to finish.
Nell R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR L
Rating:
5.0
Although the storage unit was gonna be a little too pricey to keep and I no longer live in Texas, it was a great experience! I loved the fact that I could access my unit ANYTIME I needed to, I felt safe there any time I went it was well lit up, the grounds were kept up, I didn't have to worry about my thing's and everyone was so helpful and friendly! I would highly recommend this particular storage center to any and everyone!?
TINA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen V
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Teresa G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilbert H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGIE A
|
Overall Experience
Rating:
5.0
The climate control storage building lockers was just what I needed. Having the use of 4 wheeled carts was also helpful. The building and lockers were secured and alarmed. Having 24/7 access was also a bonus feature of the Uhaul facility, swiping a card to arm /disarm your unit was very convenient for after hours availability. Thanks again UHaul for your commitment to provide the necessary materials, vehicles and storage units for your customers. I've moved many times using all of Uhauls available equipment and would strongly recommend Uhaul to all my friends and family members.
Yens B
|
Overall Experience
Rating:
2.0
The electricity was having a problem and so the doors with key cards weren’t working. The second trip there the elevator stopped working. Management said it would be fixed today. We will see.
Millie j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Temple A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Walter B
|
First Impressions
Rating:
5.0
General manager was above and beyond
Andrea H
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
DESTINIE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donald k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHNATHON B
|
Overall Experience
Rating:
5.0
The only thing is that when my money is refunded it takes them forever to refund it but not and I was not supposed to be charged a deposit if I was going from one city to another paying cash I paid cash and I left the truck in good condition with the gas applied everything and still my money is not on my account
carlos R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Priscilla S
|
First Impressions
Rating:
4.0
Unit doors could be a bit wider to put your belongings in.
Abel V
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
bucky m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie V
|
First Impressions
Rating:
5.0
Just would like to say thank you to the whole team at uhaul especially the general manager Debbie she is a very sweet lady thank you sincerely
Robert Quarker
Robert Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaime R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cliff N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janie G
|
Overall Experience
Rating:
5.0
Every thing at this facility was great clean and the security system is nice knowing your items will be safe
matthew s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela K
|
Overall Experience
Rating:
5.0
Thanks for your help Tim Glod Bless stay safe
Samuel H
|
Overall Experience
Rating:
5.0
Very helpful with a difficult situation involving Mother in Law who has been diagnosed with early dementia.
John G
|
First Impressions
Rating:
5.0
Thank you so much to everyone at Uhaul! I truly appreciate everyone that helped us get through our move. Have a beautiful day!
Chantel R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kalondra R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie M
|
First Impressions
Rating:
5.0
Very clean place would use it again Thanks again for your help wish everybody there Happy new year God Bless everybody there
Samuel H
|
First Impressions
Rating:
5.0
Great service, easy access.
Steve S
|
Overall Experience
Rating:
5.0
Mary L was more than helpful and very accommodating! I will be coming back with any other storage or trailer needs. She was helpful from start to finish. Even though I made 3 separate complicated orders she got it done and was very friendly and knowledgable the whole time.
Jordan H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dana B
|
Overall Experience
Rating:
5.0
Hopefully smaler and cheaper space 4x4 not 5x5
RUZZELL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Orelia E
|
Overall Experience
Rating:
4.0
Storage units we were transfer to was taken by another tenant so we could not move in for my prior storage unit which was smaller to the bigger one 10 x 20
Lizza C
|
First Impressions
Rating:
5.0
VERY HAPPY WITH THE STAFF,PRICE'S,& STORAGE SPACE'S.....
Emerlinda O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUBEN T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Farris D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deondra H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alondra G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Traci D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pete B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alejandro M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Domingo A
|
Overall Experience
Rating:
5.0
Nice A/C cool
RUZZELL R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jaharri E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pam s
|
First Impressions
Rating:
5.0
Excellent
Cecilia E
|
Overall Experience
Rating:
3.0
Storage facility is not the size I believe I'm paying for. Way too small
Candice P
|
First Impressions
Rating:
3.0
There is no fence
BUDDY A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
roman a
|
First Impressions
Rating:
5.0
The Lady Manager on duty the day of my visit was outstanding and very helpful
Efren G
|
First Impressions
Rating:
5.0
very nice indoor units
William W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY S
|
First Impressions
Rating:
4.0
Can't remember the Staff members name that helped me, but he is very knowledgeable and helpful.
robert b
|
First Impressions
Rating:
3.0
James was to talkative. And there GM Kelly is amazing.
Darron T
|
First Impressions
Rating:
5.0
Kelly and her staff well informed and helpful. The property was in good condition and secure. I would recommend this to anyone.
nikki l
|
Overall Experience
Rating:
3.0
My only issue was the sand and dirt getting into the unit.
Joei B
|
Overall Experience
Rating:
5.0
Building and site were very clean well maintained and upto date, also given a map to the unit wich was easy to read and follow to unit
William W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Norma N
|
First Impressions
Rating:
1.0
I paid for a whole month‘s rent on a unit and I left 10 days after my payment and I was not prorated the money back that I didn’t use very unfair for U-Haul to do that. I’m long gone and yet I’m paying for that unit wouldn’t be surprised if you rented it out already.
ANTHONY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
theresa c
|
First Impressions
Rating:
5.0
Very good customer service!!!
Luis S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa F
|
Overall Experience
Rating:
5.0
Always clean and ready to help Manger very helpful and great service . That's my place if I ever need anything I will be back .
Luis S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juanita V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittnie C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janis M
|
First Impressions
Rating:
4.0
Great service and very little voicemail - This is impressive!
nikki l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AFTON W
|
First Impressions
Rating:
5.0
Everyone there was so helpful
Evangeline P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clinton G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juanita V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Becky S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
brittany s
|
First Impressions
Rating:
5.0
Kelley very good manager and she knows her job. Excellent young Lady!
Lillie S
|
Overall Experience
Rating:
5.0
I have been at this storage location a number of years. It was AA Storage when I first rented storage space.
Morris N
|
First Impressions
Rating:
5.0
Great customer service. Blessings
Robin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula R
|
Overall Experience
Rating:
5.0
There was great customer service very helpful
ANTHONY J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeramy W
|
Overall Experience
Rating:
5.0
Friendly
Paula R
|
First Impressions
Rating:
3.0
The staff could be more people oriented and better @ greeting customers and attending to customer needs.
Ray M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOUIS E
|
Overall Experience
Rating:
5.0
I tried to set up my auto pay through the call center and was told that U Haul didn’t do bank drafts. I then tried to fix my debit card auto pay and the only thing that changed on my replacement card were the 3 numbers on the back and the lady I was talking to said she didn’t need them. I finally got a day off and could go to the storage facility where Kelly, the manager, got me set up on a bank draft auto pay. If it wasn’t for Kelly my payment would still be in default. Your operator’s at your call center should be more knowledgeable about how your payment system operates or a person should be able to call directly to the facility they do business with so they can talk to a knowledgeable person like Kelly, she’s an awesome manager.
WILLIAM W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erika R
|
First Impressions
Rating:
5.0
The young lady who helped was very friendly!
Colquitt P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brianna C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CIG L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BYRON B
|
First Impressions
Rating:
5.0
This facility has been great. If I need storage again I will be back
Jackie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derrell e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julian M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth P
|
First Impressions
Rating:
4.0
I’ve used uhaul in the past, and the service was amazing. That’s why I used them again here in Texas. Staff and service was amazing, customer service was genuine and kind.
Rick H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
christopher g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe M
|
Overall Experience
Rating:
5.0
I’ve used this UHaul facility in Odessa, TX. on Kermit Hwy. for years & will continue to do so as I need. Fabulous facility, Fabulous staff!
Carole M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LeWanda R
|
Overall Experience
Rating:
5.0
Only complaint is it’s not 24 hours
Kalandria F
|
First Impressions
Rating:
5.0
Thank You kindly to all staff!
Staff was very nice and assisted me well
with my needs of the storage and I am
very appreciative! God Bless!
OLIVIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Farris L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don E
|
Overall Experience
Rating:
5.0
Overall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.
Rosa R
|
Overall Experience
Rating:
5.0
#403-Staff, Thank You kindly!
OLIVIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ynes O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lana S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alecia M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Damond L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carolyn w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eli B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX R
|
Overall Experience
Rating:
3.0
I will not recommend uhaul to anybody even though the facility was great and and very clean I do not like the fact that you guys do not pro rate the month for getting your unit cleaned out you guys continue to charge out the whole month even though you have been charging at the end of the month for over a year on me I think this is quit ludicrous when you could gain so much more in customer service and return business on changing your policies so I will not recommend you guys to anybody there are plenty of other businesses that do the same as you that will work with there customers especially ones that paid you every month on time
ANDY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vanessa g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NAVNEETPAL G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benito M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kay B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joei B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Victor S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mae P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brook T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun W
|
First Impressions
Rating:
5.0
Great staff!
Eric G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerry S
|
First Impressions
Rating:
5.0
Thank you for your Service and kindness I appreciate it very much again Thank you.
john g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindeka N
|
Overall Experience
Rating:
5.0
Dude talked too much
Jeremy F
|
First Impressions
Rating:
5.0
Great customer service. Clean facilities. Easy access to storage. Very secured.
Sara a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ERIK D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria M
|
Overall Experience
Rating:
2.0
No one would answer the phone, told me earlier that day "unable to login to do check-in would send email with unit number" Did not happen. Used empty unit we found after hours next morning we were back at storage yard, staff had attitude because we used a unit not assigned to me! Sad operation all around.
William P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aurelio M
|
Overall Experience
Rating:
1.0
James was very rude to the customers
Rocio T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria M
|
First Impressions
Rating:
1.0
Very rude staff !!!!!
Terry B
|
Overall Experience
Rating:
5.0
Was overall a good experience
Rocky G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARRY A
|
Overall Experience
Rating:
3.0
Staff can completely get rude and with an bad attitude. makes me feel like I’m dumb.
Jason S
|
Overall Experience
Rating:
5.0
Kelly and LeAnn were very helpful and courteous
Yolanda V
|
Overall Experience
Rating:
5.0
The staff is always helpful, friendly and informative
nancy p
|
Overall Experience
Rating:
5.0
STAFF ARE ALL GREAT ALWAYS HELPFUL
Manuel T
|
First Impressions
Rating:
5.0
Keep up the great customer service 😉
Keila A
|
Overall Experience
Rating:
5.0
My banking information was compromised so my payment wasn’t made. Manager didn’t even think twice about waving the late fee. Thank you
Ricky G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana B
|
Online Move In
Rating:
5.0
My one stop place in all to moving,I give it a thousand stars
Celia S
|
Overall Experience
Rating:
5.0
The log in would work off and on never could depend on it
Tony l
|
Overall Experience
Rating:
2.0
Too much to list
Manuel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIRGEL G
|
First Impressions
Rating:
5.0
Thank you Kelly for a great and friendly experience.would totally reccomend.
Jimmy H
|
Overall Experience
Rating:
5.0
Kelly Little is always courteous and friendly. It is always a pleasure to see her
Rebecca W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENDA B
|
Overall Experience
Rating:
5.0
The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location
Otis H
|
First Impressions
Rating:
5.0
Kelly was so helpful and great to work with. She is the best.
Josh T
|
Overall Experience
Rating:
5.0
I was there for 2 years. During that time we went to get stuff or put stuff in numerous times. It was always very clean and we'll lit. Even bathroom was always clean. I was worried about the condition of my items after 2 years but everything is perfect. No critters..yay! All the employees are so nice and friendly. The store has everything you need to move. Thank you to Kelly and her crew.
crystal b
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Lisa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derrell e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shari S
|
Overall Experience
Rating:
5.0
Never had any problem at all, they were real helpful every time I was need it help
william m
|
Overall Experience
Rating:
5.0
The facility is beautiful is well-lit Will secure the and the Personnel very friendly I couldn't imagine anything more from a storI showed up at about 10 p. M. And there is no problem getting my stuff
Larry J
|
Overall Experience
Rating:
5.0
5star😀
Daniel T
|
First Impressions
Rating:
5.0
Everyone was very helpful
Tony l
|
First Impressions
Rating:
5.0
Overall great experience!
Black C
|
Overall Experience
Rating:
5.0
They are great
Terrie L
|
First Impressions
Rating:
5.0
WOULD DEFINITELY RENT AGAIN IF OPPORTUNITY ARISES.
Deanna L
|
Overall Experience
Rating:
5.0
They were awesome!
Claudia B
|
First Impressions
Rating:
5.0
Staff was extremely helpful and straight to the point. They allowed me the quick service I hoped for to fit my busy schedule that day
William Z
|
Overall Experience
Rating:
5.0
All went good waS a smooth transition
Johnny M
|
First Impressions
Rating:
4.0
Convenient location, just didn't like the fact of price increase. The remodel looks nice and modern.
juan h
|
Overall Experience
Rating:
5.0
Everything good .
eleuterio D
|
Overall Experience
Rating:
5.0
Service was awesome
Richard B
|
First Impressions
Rating:
5.0
Excellent service
Dwayne D
|
Overall Experience
Rating:
5.0
Great facility with friendly and helpful staff.
Shaun h
|
Overall Experience
Rating:
5.0
Always receive fast curtious customer service..everyone is very nice..
Beverly P
|
First Impressions
Rating:
5.0
Kelly was an awesome and friendly manager and helped me with any needs I had.
Kylie H
|
Overall Experience
Rating:
4.0
a
ROY F
|
Overall Experience
Rating:
4.0
Got 1st month free. Price was a little high after that. Found something cheaper elsewhere.
James J
|
Overall Experience
Rating:
5.0
The Staff was friendly and fast
Yvette C
|
First Impressions
Rating:
5.0
This U-Haul facility was conveniently located for me. The staff was friendly and ready to help me when I needed them for my storage needs.
Rene Lujan
Rene L
|
Overall Experience
Rating:
5.0
All the ladies are great the gentleman with glaases hispanic great tall gentleman very rude treat people like crap wont answer phone dont like to leave the register at all he worked sunday.
Idolinda P
|
Overall Experience
Rating:
5.0
Very helpful and have needed items for moving and storage.
Gabriel R
|
Overall Experience
Rating:
5.0
They really took time to help me
shadina h
|
Overall Experience
Rating:
5.0
Excellent service
Johnson A
|
Reservation
Rating:
5.0
Very helpful staff and friendly as well. Will recommend to anyone and storage was well maintenance as well the outside..
Cynthia O
|
Overall Experience
Rating:
5.0
Friendly and excellent customer service!
Marciano D
|
Reservation
Rating:
5.0
Good storage facility- The manager was very friendly and helpful
Mike H
|
Overall Experience
Rating:
5.0
Thank you
Isaven M
|
Overall Experience
Rating:
5.0
Everyone here is greatly helpful and willing to accommodate.
Eric G
|
Overall Experience
Rating:
5.0
Very well managed
Byron B
|
Overall Experience
Rating:
5.0
I would rent a storage with U-Haul if I need it again
Alexia D
|
Overall Experience
Rating:
5.0
Moved things in/out several times and only twice had trouble with secured door/minor technical problems which was beyond facility team control yet they always jump to help us
russel h
|
Overall Experience
Rating:
5.0
You guys are awesome keep up the good work
WANDA K
|
Overall Experience
Rating:
5.0
Never had a problem. I would definitely rent a storage here again if needed.
Amy H
|
Overall Experience
Rating:
1.0
They was helpful when I got there with a very heavy tool box they took it off the truck then when I went to load it for work they wanted to charge me 50$ for insurance reasons wth that's not right
stephen c
|
Overall Experience
Rating:
5.0
I couldn't have chose a better company than U-Haul. Very friendly service I've been with them 12 years we're just like family and yes I would advise anybody to try U-Haul and storage anytime