Customer Reviews for U-Haul Moving & Storage of West Odessa-University & Kermit Hwy

1,111 reviews

1010 W University   Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

(432) 272-6928

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(432) 272-6928

1010 W University
Odessa, TX 79764
(Kermit Hwy @ W University Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Overall a great experience! Almost sorry I had to move out of the area. Thank you for help and being there when I needed storage.

Rosa R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacinto G. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Roberto H. 
Rating:
5.0

#403-Staff, Thank You kindly!

OLIVIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalynn H. 
Rating:
5.0

Customer did not leave a comment.

Ynes O.  |  First Impressions 
Rating:
3.0

The assistance was great what i didn't agree on is that I'm having to pay more that what i was told from the beginning

Ana R. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Keep up the great and Excellent customer service, it was a fast and easy pick up service and the lady was very helpful, and friendly

Christy M. 
Rating:
5.0

The sale person was very professional I like that keep up the great work thank you .

Vivian D. 
Rating:
5.0

Awesome service

Wilfredo V. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Thanks

Victor T. 
Rating:
5.0

Employees were friendly and my equipment return was quick and easy.

Courtney E. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
5.0

N/A

Jesus C. 
Rating:
5.0

Uhaul normally is not known for its stellar customer service and I've had to write bad reviews for several locations before. However, this location restored my faith in the company. Very pleasant experience. The manager was very courteous, helpful and provided some of the best customer service I've seen. Thank you!

Necmettin G. 
Rating:
5.0

Customer did not leave a comment.

Lana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HILDA C. 
Rating:
5.0

Customer did not leave a comment.

Laura L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alecia M.  |  First Impressions 
Rating:
5.0

I think the lady who was attending me was amazing! Thank yall

Alejandro A. 
Rating:
4.0

Customer did not leave a comment.

Damond L.  |  Overall Experience 
Rating:
5.0

customer service was great they were very professional a 10 score all the way around thank you u haul !!

Charles P. 
Rating:
3.0

Seemed unorganized and confusing where to drop the truck off. The first person who helped me did more complaining about her phone not working than checking me in. The second person got the check in done very fast and no issues

James H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Stuart G. 
Rating:
5.0

Staff was friendly and helpful!

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

Customer did not leave a comment.

Raquel F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The customer service at this location was outstanding. Very refreshing fir a Uhaul locations. Manager was very nice!

Christopher B. 
Rating:
5.0

Excellent customer service

Raina P. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

Robby S. 
Rating:
5.0

Lovely staff

Barbara V. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
1.0

I reserved a dolly at least 4 weeks in advance. They did not have any I had to purchase one. When I loaded my vehicle onto the trailer the employee tried to wrap the chain around my tierod. The piece the connects the wheel to the steering wheel. I had to instruct her where to place it. I know from other employees that they are trained which makes me believe it was on purpose. I do not trust that location. If anyone asks I will them my experience.

Kahlil R. 
Rating:
5.0

Customer did not leave a comment.

Norma R. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
2.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Very polite and friendly service lady

Susan Z. 
Rating:
5.0

Customer did not leave a comment.

DeQuincy T. 
Rating:
5.0

The technician was very professional and efficient. He did the job quickly!

Don O. 
Rating:
2.0

Rude customer service

RICKY C. 
Rating:
5.0

Keep the same ladies. Very helpful,kind and knowledgeable.

Rosanna R. 
Rating:
3.0

Manners, encourage your employees to ask, say thanks and please. Yes I called u-haul, but I don't work for y'all and “telling” me what to do doesn't sit right with me.

Terrance S. 
Rating:
4.0

They charged me a $175 deposit instead of $100

Jon-Michael L. 
Rating:
5.0

The gentleman helped me remove the trailer as it was my first time having one hooked up. Nothing but positive vibes.

YVETTE R. 
Rating:
5.0

Nothing, the ladies were great in every aspect!!!

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Fermin A. 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

YVONNE M. 
Rating:
4.0

Customer did not leave a comment.

BILLY N. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Mason G. 
Rating:
5.0

Awesome sales team at this location !!!!

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Ramiro M. 
Rating:
5.0

Keep it up! Friendly staff and clean equipment.

Arthius John D. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYNANNE D. 
Rating:
4.0

Customer did not leave a comment.

Anglea H. 
Rating:
5.0

Have a truck that was ordered two weeks in advance washed and ready to go.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
4.0

Customer did not leave a comment.

DESSIE W. 
Rating:
4.0

Customer did not leave a comment.

Roan G. 
Rating:
2.0

Stop charging extra for the free day.

Julianna B. 
Rating:
5.0

Customer did not leave a comment.

TONY Z. 
Rating:
4.0

Maybe a little popcorn while waiting. Otherwise everything was spot on.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Dupson B D. 
Rating:
5.0

Customer did not leave a comment.

Emanuel Y. 
Rating:
5.0

Everything good

GILBERTO C. 
Rating:
4.0

Customer did not leave a comment.

NAVNEETPAL G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

humberto M. 
Rating:
3.0

Lights on trailer needed to be rigged to work. Plate was broken and missing approximately 60 percent. Your company does have a monopoly on this type of service, so expectations of excellent service should be lowered.

Galen B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
3.0

Customer did not leave a comment.

VANESSA R. 
Rating:
5.0

Still had metal pieces at drop off area on ground.

RONALD H. 
Rating:
5.0

The young lady was very professional

bradley M. 
Rating:
5.0

Kelly was great, had a flat tire on the car trailer for 2 days tried to call u haul help line no answer or response from anyone. Went to u haul on university and Kermit hwy. Meet Kelly she tried calling got no answer. She got a tire and came and changed it her self. The people I picked up and dropped off was great. Everything else sucked. I could of been stranded for 2 days on the hwy. You're call line sucks. You rent things but no one to help on the road. Be there to help your rental people.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

Vernon M. 
Rating:
5.0

Customer did not leave a comment.

Jayson H. 
Rating:
4.0

Customer did not leave a comment.

Jerrod M. 
Rating:
4.0

The employees were sloppy. One of them is so heavy that I was afraid he could drop anytime.

Hugues T. 
Rating:
4.0

Add a large banner saying "Returns" on the canopy where returns were to be taken.

Jodi K. 
Rating:
5.0

Customer did not leave a comment.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
3.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Great customer service

Dale K. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Joei B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Jerald S. 
Rating:
5.0

Customer did not leave a comment.

DANNY V. 
Rating:
5.0

Customer did not leave a comment.

DALE K. 
Rating:
5.0

Customer did not leave a comment.

SHAUN W. 
Rating:
5.0

Great and friendly service, Kelly helped me out when I was in a difficult situation. She is wonderful!

Joseph B. 
Rating:
5.0

Great staff!

Eric G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry S.  |  First Impressions 
Rating:
1.0

James was very rude to the customers

Rocio T.  |  First Impressions 
Rating:
5.0

STAFF ARE ALL GREAT ALWAYS HELPFUL

Manuel T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  Online Move In 
Rating:
5.0

The general manager was exceptionally professional... She was very kind and courteous... Bright and cheerful attitude... showed me everything I needed to know .. .... Thanks Kelly Little... very outstanding management skills.... Odessa location

Otis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derrell e.  |  First Impressions 
No reviews have been submitted for this location.

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