Customer Reviews for U-Haul Moving & Storage of West Park FL

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Park FL

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mariano O. on

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Dominique G. on

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Improve timing with the haul app

Elaine C. on

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Everything was just fine thank you all

Jason D. on

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Mariano O. on

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steve jay M. on

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Doreen M. on

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Jorge R. on

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Emanuel G. on

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Customer service sucks at this location not only did they not attend me very well but one of there employee's hit my NEW CAR. I would not recommend this location to ANYONE...

PatioFurniture W. on

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Nothing it was an awesome experience at the start with your employee that took care of us. Smiles, manners, lovely girl.

Darrell B. on

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Do nothing... Everything is great just the way it is... Thanks for everything.....😁

Jamillah P. on

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Leonie A. on

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MARK S. on

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Khaled E. on

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good atention

Luis J. on

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Hitza D. on

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CORVIN L. on

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Tony G. on

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Easy process

Kreig A. on

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Have since filed a complaint with repwest insurance, claim number 01730495-2020

Christopher H. on

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Nothing

Gleb G. on

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George D. on

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They went over and above to help us in every way. We ran into several problems with the apartment complex we were moving in to and UHaul was fantastic. I knew we were going to be OK and everything would work out once i spoke to the staff. More than I expected, Very Very helpful and Kind. Butch Durm

Richmond N. on

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ADAM B. on

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Giuseppe C. on

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Excellent experience In and out very quickly Excellent service

rose O. on

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Better training in customer service.

Horace H. on

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David B. on

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Terribly understaffed. Even with a reservation....there’s an hour wait to get someone to check you out. Nice enough people... The return was a disaster as well. No room in the lot...because waiting people back up the parking lot spaces.

JOHANNE C. on

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The facility was short staffed and the computer/network was running extremely slow which prolonged the checking out process.

Karen S. on

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Great customer service. Service above and beyond expectations. All employees I came in contact with were very knowledgeable about products and services offered. General Manager and Owner Mr Perez is extremely kind and professional with his service line.

Julio B. on

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Gary Sobers is a true professional, very proficient and welcoming.

PAUL C. on

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Luis J. on

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Marie A. on

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Every thing was great keep up the good work

Andrew K. on

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Emilio J. on

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Javier H. on

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Anelena T. on

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The young lady that helped us was great! Friendly, court and a people person. But when I had to go back in and the person Bladd I think he was the manager, to get a dolly because none was in the truck to took so long. He could've been a bit more of a people person and friendlier. We felt a bit bothered the way he handled it and again, he took so long.

Karen S. on

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Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

John B. on

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Jeff M. on

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Excellent as usual. Thank you ??

Christopher C. on

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Luis J. on

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Reinaldo S. on

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Alfredo M. on

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Denis K. on

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Frank V. on

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AMEERAH F. on

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Fast service. Customer friendly.

ILYA K. on

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What is after hours charge? I’ve done rent with haul for several times and never charged for after hours drop off, plus nobody told me about extra fee for this

kerby J. on

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Very good people helpful in any kind of way.

Carlos R. on

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Faster check in. The people who work there are extremely slow. They can work faster and be more friendly. Thank you

IGOR S. on

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Dane L. on

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Diana L. on

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Harry P. on

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Very Disappointed in the Rate Increase !

Gregory C. on

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KeTwanna W. on

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Fadia B. on

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YEVGENILY S. on

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Santiago A. on

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kim J. on

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Pedro C. on

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Mrs. Takia Jackson was misinformed and not to professional. The waiting time to return the trailer was unacceptable. We as business owners do business with UHAUL for a very long time and this place was unpleasant. - - - 000

raymond C. on

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Staff was very helpful and I was in and out in a timely manner

Cynthia M. on

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Needs more land, not enough room to park or get truck out. The guys connected my car tow equipment and were very nice.

Rufina M. on

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JoAnn L. on

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jose F. on

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Robert D. on

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The manager and the staff need training, and have customer service skill.

Georges D. on

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The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

Joan G. on

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Myra F. on

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Everything was fine, including customer service. I would use it again. Thank you

Alvaro I. on

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Lee G. on

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JOHNATHAN L. on

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Clody C. on

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Lami D. on

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Diana L. on

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Would rent again

George B. on

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David B. on

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The fuel consumption of the vehicle appears to be a bit high. The fuel gauge was on "FULL" but moved down rather quickly after driving a few miles. (About 11 miles per gallon)

Carol G. on

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OMAR H. on

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Santiago A. on

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Excellent customer service!

Jose M. on

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John S. on

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AVARAHAM M. on

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Overall very friendly stuff and planty of trucks/equipments are available even last minute. At times not all agent stations are manned which cause long wait.

Yesenia T. on

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Gary was great i had to come back to the office next day because i was overcharged for gas and an extra utility dolly, he was helpful looked into the account and was able to adjust my final bill. Thanks Gary!

Welton W. on

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I have visited this location in the past without any major issues. Actually, three weeks prior to my last visit I rented a truck and nothing major happened. However, this time around, the experience was from hell. I cannot believe that such a big organization would jeopardize their reputation for $30.00 measly dollars. So I rented he vehicle. I was told the vehicle's tank was full, which was an error "nothing major there because the associate who checked the vehicle made a correction and initialed it." Well, I return the truck or attempted to return the truck 10 minutes prior to closing on Saturday november 11th. I spoke to who seems to be the last associate working and the individual told me that I needed to deposit the keys through a drop off box. Well, I did and went on with my life. However, shortly after I was called and told that an additional fee was going to be assessed because I did not return the truck with the gas tank ($8 plus dollars) where "it was supposed to be, full." I told the associate who called me about the correction made by the checkout associate. I cannot believe that not even three days had elapsed from the time I returned the truck and the time they called me, and htey had already billed me with additional charges that did not apply. (I say that because they clearly did not have the contract which was corrected at hand). Thereafter, the situation was not solved and I was assessed an additional $30.00 dollars. None of these funds have been returned to me as of today 11/25/2019. Needless to say, I will not recommend this or any Uhual location to anyone. And if I were to move again, I will contract the services of another organization. I apologize for any grammatical errors, I honestly do not care to proofread this!

Isaac L. on

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Completely satisfied with our rental all aspects of check in, check out, truck maintenance good Equipment! very clean.. Thank you to the manager Bladimir extremely helpful & professionalisms ,courteous staff when I checked in Thank you I’ll be seeing you again

Josh C. on

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Exceptional staff and service, they went above and beyond my expectations.

Serge C. on

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Christa assisted me with my reservation in a polite and professional manner. Two thumbs up for her.

George Anthony I. on

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My experience was excellent.The young lady at the front desk was very helpful and nice.I came back late and the staff was still very helpful.

Kandyce G. on

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Not with this location but i had a very bad experience with Uhaul this time around and was not pleased at all. I was charged twice for an error on Uhaul's end.

Paul J. on

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No comment

Frandy A. on

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Very professional

Richard T. on

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Aguilar E. on

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cira P. on

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I was very satisfied with the service given.

YEVGENILY S. on

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Mayte J. on

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Lawrence R. on

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Isaac L. on

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I drive 15 miles out of my way to this location.. It’s the only location that offers the best customer service.. best equipment , very helpful from checking In-To Checkout.. TY

KEVIN R. on

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Na

Tonja R. on

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I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Bernadine J. on

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Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

KEVIN R. on

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Very helpful staff. Thanks

susana c. on

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There were a lot of ants in the truck

Jeffrey W. on

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facility is well managed!

Wade R. on

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Great service

denesia s. on

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Nice staff. The general manager was awesome

kelli f. on

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Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

Petergay G. on

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very good and clean

paul g. on

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Manager was very helpful and went above and beyond in helping to fix a bad situation.

Rodney L. on

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Thank you

Meghan D. on

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Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

jeff a. on

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thank you for all your help

Frank O. on

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The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Ashley M. on

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Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

JOSE M. on

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Good customer service

Kerry S. on

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I

Telice G. on

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Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Imogene D. on

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Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Ihosvany P. on

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Awesome service and Courteous staff

barbara h. on

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Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!

frank g. on

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Good value