Customer Reviews for U-Haul Moving & Storage of West Park FL

6,630 reviews

2033 S State Rd 7   West Park, FL 33023
(S of Pembroke Rd)

(954) 962-3776

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(954) 962-3776

2033 S State Rd 7
West Park, FL 33023
(S of Pembroke Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Adriana G. 
Rating:
5.0

Customer did not leave a comment.

Oscar H.  |  Overall Experience 
Rating:
5.0

Great service and great costumer service.

Efrain C. 
Rating:
5.0

Very friendly staff

MOTI M. 
Rating:
5.0

Wish y'all was open 24/7

Ebony W. 
Rating:
4.0

Fast and efficient

Santiago S. 
Rating:
5.0

This guy was the BEST! Super fast and friendly!

Matthew E. 
Rating:
5.0

Customer was everything from service counter to the guys outside was very helpful

NATALIE J. 
Rating:
5.0

You are the best,thank you for everything

ANTON B. 
Rating:
5.0

Customer did not leave a comment.

MARCIA P. 
Rating:
5.0

Very nice customer service the best place around

TOBIE H. 
Rating:
5.0

Customer did not leave a comment.

Jorge B. 
Rating:
5.0

You met all my needs. Thanks for everything

ALFONS F. 
Rating:
5.0

Give a 30-45 min window for reservation prior to giving away the reservation to someone else. Things happen

Rene M. 
Rating:
5.0

THIS IS OUR SECOND TIME AT THE 441 LOCATION IN HOLLYWOOD FL. EVERYONE THERE IS ALWAYS KIND AND FRIENDLY. THE STORE IS CLEAN AND I WOULD RECOMMEND THIS LOCATION TO ALL MY FAMILY AND FRIENDS.

Mashica B. 
Rating:
3.0

Good experience. Staff was helpful and knowledgeable.

Byron L. 
Rating:
5.0

Customer did not leave a comment.

puala D. 
Rating:
5.0

I was very satisfied

Donovan W. 
Rating:
3.0

Take longer

FRANCIS Z. 
Rating:
5.0

Customer did not leave a comment.

ALON L. 
Rating:
1.0

I had a guaranteed reservation at another U-Haul place on Taft Rd and 10 minutes before I was scheduled to pick my vehicle up they called and said they had no truck for me. My quote was 39.99 and I ended up paying over 50.00 dollars.

joseph P. 
Rating:
5.0

Customer did not leave a comment.

COLIN A. 
Rating:
3.0

Customer did not leave a comment.

Keyla A. 
Rating:
4.0

Customer did not leave a comment.

ALFONS F. 
Rating:
5.0

Everything went smoothly

Mildred G. 
Rating:
5.0

Customer did not leave a comment.

Edisson C. 
Rating:
4.0

Installation took 4 and half hours and I did not receive a call when my car was ready.

Patrick L. 
Rating:
5.0

Que de bons mots c'était super

Lapointe D. 
Rating:
5.0

Customer did not leave a comment.

Garrett L. 
Rating:
3.0

It was too much phone calls and talking. I don't like it. I rather rent from small places.

JOLANTA J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

juan R. 
Rating:
5.0

Customer did not leave a comment.

Judith P. 
Rating:
3.0

Customer did not leave a comment.

ETHAN F.  |  Overall Experience 
Rating:
3.0

There was one person at the counter and she was too slow

Jorge D. 
Rating:
5.0

Customer did not leave a comment.

CURT LAMAR C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

GM shane was rude and obnoxious at times unreachable at others. Found her to be not helpful

Rickardo J.  |  Overall Experience 
Rating:
4.0

Shin was helpful in removing the tow Dolly, very helpful and knowledgeable

James S. 
Rating:
5.0

Customer did not leave a comment.

jeff J. 
Rating:
5.0

Great experience. Great moving help. Will be happy to recommend and use again. Thank you!

Erika L. 
Rating:
5.0

Less use of the uhaul app and more detailed emails, as my computer was packed and internet provider was canceled for the move

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Great and convenient!

Andy N. 
Rating:
5.0

Customer did not leave a comment.

PierrePaul M. 
Rating:
5.0

Customer did not leave a comment.

kateline L. 
Rating:
3.0

The men who moved me were terrific! They were clean, worked hard but the men who took my furniture from Broward County said they had to wait a long time at Uhaul to get the boxes

Barbara S. 
Rating:
5.0

Customer service is excellent at this location.

Michael P. 
Rating:
5.0

great customer service. A++++

Aaron W. 
Rating:
5.0

All good here as well

Dakota W. 
Rating:
5.0

Customer did not leave a comment.

Lewis P. 
Rating:
5.0

Customer did not leave a comment.

francois T. 
Rating:
5.0

Possibly more service reps to help customers waiting. Overall, great service location.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Everything was fine, the customer service was excellent.

LISA D. 
Rating:
1.0

Customer did not leave a comment.

Bethie C. 
Rating:
4.0

Customer did not leave a comment.

Dubier M M. 
Rating:
5.0

All staff were friendly and very helpful. The only comment would be, I attempted to drop off my trailer at 7am and the staff inside was in the back talking on the phone and I need to find one of the vey busy staff outside to complete my return which took an extra 10 min,

Michael J. 
Rating:
1.0

Customer did not leave a comment.

Jorge P. 
Rating:
3.0

Have the vehicle that the customer reserved in stock. No customer should go in and be told in the day they move that they are sold out and that somebody else was given their vehicle.

Nick L. 
Rating:
5.0

Nicole has excellent customer service. She goes above and beyond to help her customers.

Latonya H. 
Rating:
5.0

Customer did not leave a comment.

Ghislain L. 
Rating:
4.0

Great service

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

MANUEL E. 
Rating:
5.0

Great customer service.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

JAREEM M. 
Rating:
5.0

Great

Annya C. 
Rating:
5.0

Customer did not leave a comment.

WILKENS J. 
Rating:
5.0

Customer did not leave a comment.

RUBEN S. 
Rating:
3.0

The rental policy at this U-Haul is definitely something that needs improvement not being able to rent a trailer for more than an eight hour. Period Is nothing but a money grab and extremely difficult to deal with somebody should tell the manager what company policy about renting from uhaul is

Jeff S. 
Rating:
3.0

Person who answered the phone was less than helpful and a bit off-putting. The gentleman that unloaded our trailer was very friendly and courteous

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

mashica B. 
Rating:
5.0

Customer did not leave a comment.

Marva R. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
5.0

Everything was perfect

Fernand A. 
Rating:
5.0

Customer did not leave a comment.

Pierre A. 
Rating:
5.0

Good customer service.

Jacqueline M. 
Rating:
4.0

None

odakis R. 
Rating:
3.0

Customer did not leave a comment.

Odalys P.  |  Overall Experience 
Rating:
5.0

Nothing. Excellent service.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

Customer did not leave a comment.

avital G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I forgot my transponder and it was not found. What happen to having a lost and found established.

Hermania B. 
Rating:
5.0

Great service. Friendly employees. Very helpful

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Laurent H. 
Rating:
5.0

Everything was good 👍

patrick D. 
Rating:
5.0

Nothing

YOAN D. 
Rating:
4.0

Customer did not leave a comment.

Eve W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D. 
Rating:
2.0

I moved out September 25, 2022

trellony t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Agustin J. 
Rating:
5.0

Customer did not leave a comment.

Rico H. 
Rating:
5.0

Shon the service technicians was very polite and did a great job

cesar G. 
Rating:
5.0

This was my second trip to this location my experience better than the first which was hard to top. I have NEVER in my 64 years been so pleased dealing with any commercial business. I actually felt like family. Everyone recognized me by name by when I walked in the door. It literally was the best part of my day. This location is in my area of West Park, Florida. Primarily operated by people who are gracious and lovely in spirit. From day one EVERYONE was kind, considerate, appropriately jovial and professional. The store is above board clean and organized. I really enjoyed my return experience more than the first which was also amazing. They offered discounts and considerations when I returned the veh's. As always invited me to come back and wished me well. I left smiling and honestly appreciated. Thank you😉

Terry P. 
Rating:
5.0

Reliable inventory

Mariano O. 
Rating:
5.0

Customer did not leave a comment.

Vince P. 
Rating:
3.0

Hire more staff - Shane was working 3 counters and answering the phone at a very professional level. No one person should have to work under those circumstances. Uhaul does not value their employees. Shane should be commended for working under such demanding circumstances.

SANDI W. 
Rating:
2.0

The attendant was at by herself... Taking as many customers as possible... Only reservations for 15 footers... Only available cargo vans without reservation.... Took me solid 30 min to get into the 15 footer I rented today .. she was doing her best. Please keep more people to attend more customers. One single person can't be there ... Is bad for your business. Everything was good once I was able to get the 15 footer. Thank you

ALEXANDER N. 
Rating:
4.0

Only problem I have is the fact that uhaul doesn't compensate customers for overage on gas.

jonikka J. 
Rating:
5.0

Nothing y'all the best

David F. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Wilna A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly J.  |  First Impressions 
Rating:
5.0

The young lady who assist me had very good customer service skills. She was very friendly and well organized

SHONDA H.  |  First Impressions 
Rating:
2.0

My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or something

DRENESHIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.

DRENESHIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

muzzammil s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

williams s.  |  Overall Experience 
Rating:
4.0

Staff was friendly. They take a lot of abuse from customers and still get the job done.

Sebastien D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
5.0

I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !

Samuel I.  |  Overall Experience 
Rating:
4.0

The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , Thanks

ALBERTO G.  |  First Impressions 
Rating:
2.0

Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not need

Charles D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge O.  |  Overall Experience 
Rating:
5.0

Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.

MIGUEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Lee G.  |  Overall Experience 
Rating:
5.0

It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanks

Johnny W.  |  Overall Experience 
Rating:
5.0

Verry excellent

Yourie Dominique J.  |  Overall Experience 
Rating:
5.0

No complaints or concerns-everything as advertised and attentive service.

Jonathan W.  |  Overall Experience 
Rating:
4.0

No

RAYMOND JEFF JR L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phap T.  |  Overall Experience 
Rating:
5.0

The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!

CAROLINA M.  |  First Impressions 
Rating:
5.0

Buena atención y seguridad , gracias

Einar C.  |  Overall Experience 
Rating:
5.0

Awesome

YOURIE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Einar C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS A.  |  Overall Experience 
Rating:
5.0

Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.

Michael Z.  |  Overall Experience 
Rating:
5.0

Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.

DONALD H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sarah m.  |  Overall Experience 
Rating:
5.0

Great staff

OBEILSON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAMEEK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana B.  |  Overall Experience 
Rating:
5.0

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

Jennifer E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUINICHARD F.  |  First Impressions 
Rating:
5.0

It was a great experience

Allen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim j.  |  First Impressions 
Rating:
5.0

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

monique c.  |  First Impressions 
Rating:
5.0

Very good service thank you!

michael l.  |  First Impressions 
Rating:
5.0

Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

Karen S.  |  First Impressions 
Rating:
5.0

The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

Georges D.  |  Overall Experience 
Rating:
3.0

Na

KEVIN R.  |  Overall Experience 
Rating:
5.0

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Tonja R.  |  Overall Experience 
Rating:
4.0

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

Bernadine J.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Thanks

KEVIN R.  |  First Impressions 
Rating:
4.0

There were a lot of ants in the truck

susana c.  |  Overall Experience 
Rating:
5.0

facility is well managed!

Jeffrey W.  |  Overall Experience 
Rating:
5.0

Great service

Wade R.  |  First Impressions 
Rating:
5.0

Nice staff. The general manager was awesome

denesia s.  |  First Impressions 
Rating:
5.0

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

kelli f.  |  Overall Experience 
Rating:
5.0

very good and clean

Petergay G.  |  Overall Experience 
Rating:
5.0

Manager was very helpful and went above and beyond in helping to fix a bad situation.

paul g.  |  Overall Experience 
Rating:
5.0

Thank you

Rodney L.  |  Overall Experience 
Rating:
4.0

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

Meghan D.  |  Overall Experience 
Rating:
3.0

thank you for all your help

jeff a.  |  Overall Experience 
Rating:
1.0

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Frank O.  |  Overall Experience 
Rating:
4.0

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

Ashley M.  |  Overall Experience 
Rating:
5.0

Good customer service

JOSE M.  |  Overall Experience 
Rating:
5.0

I

Kerry S.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Telice G.  |  Overall Experience 
Rating:
5.0

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Imogene D.  |  Overall Experience 
Rating:
5.0

Awesome service and Courteous staff

Ihosvany P.  |  Overall Experience 
Rating:
1.0

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!

barbara h.  |  Reservation 
Rating:
5.0

Good value

frank g.  |  Overall Experience 
No reviews have been submitted for this location.

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