Customer Reviews for U-Haul Moving & Storage of West Park FL

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Park FL

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Aguilar E. on

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cira P. on

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I was very satisfied with the service given.

YEVGENILY S. on

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Mayte J. on

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Lawrence R. on

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Isaac L. on

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I drive 15 miles out of my way to this location.. It’s the only location that offers the best customer service.. best equipment , very helpful from checking In-To Checkout.. TY

David K. on

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JOHN S. on

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The truck was old. The braking made an air like noise. The transmission seems to be straining. The staff was excellent and customer friendly.

Sandra R. on

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Cesar A. on

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Donald S. on

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Friendly staff. Always have what I need in short notice

Jeff M. on

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Always a pleasure , and thanks to the manager bladimire its quick and easy. The place runs like a fine tuned clock. Amazing. Thank you uhaul.

Christian J. on

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The mirror of the truck it was loose, then they provide me with wrong truck, I have to wait half hour, and last the lady told I can drop the truck anywhere in Oakland park , and I got charge $10 more because it was the wrong place, ????????????

Aldo R. on

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They handled my bank account in a manner that it became very difficult to comprehend. And it caused my Bank to charge me overdraft fees. So no, I will not go back.

KEVIN R. on

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Na

Kenneth M. on

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Keep giving the good quality of service that is given!!!!

Gary M. on

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Absolute worst customer service ever. I have been using this location for years and it has continually gotten worse. Once again I have to go back to see the manager because I was double charged.

cassius W. on

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Grant C. on

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Amy S. on

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The entire team was personable and professional...an excellent experience!

David K. on

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MICHAEL M. on

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Employees arrived late. Line it the door. Half the line didn't have reservation and staff did my acknowledge taking those with reservations first. Ended up getting my completely filthy truck 1 1/2 hours later than set appointment time.

Aldo R. on

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Rodrigo V. on

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VICTOR P. on

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Excellent service from the rental to the return of the rental truck.

Jeff M. on

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5 star like always.????? ty.

RODERICK R. on

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Have cleaner newer equipment thats better maintained. This vehicle felt unsafe on the highway.

John D. on

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The person outside could be friendly. The guy never said anything.

Michel A. on

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Clean and friendly place . Thank you

Alvaro I. on

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Jean S. on

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After I pick up the truck, within one miles driving home, I called the location and told them the truck was too big and asked them could I bring the truck back and switch it for a smaller truck. They told me yes. Then I turned around and came back. They charged me full price the the truck even it was for less then 30 minutes. I had to pay for another truck. I told the manager, had they told me they would charged me full price, I would have kept the truck. The manager was so rude and told me, once I drove away, there was nothing he could have done. It was my choice. So I ending up paying twice.

Juan L. on

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Inocencio A. on

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MYRLENE S. on

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No comment

JOSEPH D. on

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Everyone was very very professional/courteous/polite/well-mannered to me. The rental truck process was very very simple/easy for me. No haggling what-so-ever. Great job. Excellent overall service and support. Thanks

Festus O. on

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Nice love and friendly staff

Jeff M. on

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Ty ty ty. Amazing as always. Ty bladimire. Give this a bonus snd a raise. Ty u-haul

Murielle J. on

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I don’t think there is anything that you can do to improve when you have rude and nasty employees

Jonathan D. on

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Kia M. on

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Tonja R. on

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I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Bernadine J. on

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Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

KEVIN R. on

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Very helpful staff. Thanks

susana c. on

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There were a lot of ants in the truck

Jeffrey W. on

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facility is well managed!

Wade R. on

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Great service

denesia s. on

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Nice staff. The general manager was awesome

kelli f. on

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Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

Petergay G. on

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very good and clean

paul g. on

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Manager was very helpful and went above and beyond in helping to fix a bad situation.

Rodney L. on

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Thank you

Meghan D. on

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Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

jeff a. on

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thank you for all your help

Frank O. on

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The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Ashley M. on

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Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

JOSE M. on

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Good customer service

Kerry S. on

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I

Telice G. on

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Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Imogene D. on

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Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Ihosvany P. on

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Awesome service and Courteous staff

barbara h. on

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Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!

frank g. on

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Good value