Customer Reviews for U-Haul Moving & Storage of West Park FL

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Park FL

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Llewellyn B.
Rating:

It was all good

Alexander R.
Rating:

Everyone there where really nice and helpful,glad i went to this location

Dave G.
Rating:

Staff wonderful. And friendly.

SONIA J.
Rating:

Customer did not leave a comment.

PAUL R.
Rating:

Customer did not leave a comment.

Steve G.
Rating:

The girl at the front desk that helped check me in was great and Gregory was very helpful in helping me setup the trailer.

STEVEN B.
Rating:

Customer did not leave a comment.

LEIGHTON M.
Rating:

Reminder to verify miles on vehicle more than once.

JOHN Z.
Rating:

Customer did not leave a comment.

LUIS G.
Rating:

have more friendly staff

MARIANO O.
Rating:

All good so far!

ISIAKA S.
Rating:

Customer service

MURRAY M.
Rating:

Although wait is over 20 mins because only one person behind desk.

Gary W.
Rating:

Customer did not leave a comment.

Pamela B. | Overall Experience |
Rating:

Customer did not leave a comment.

Daniel G.
Rating:

Customer did not leave a comment.

Bibiana P.
Rating:

The equipment ( two dolly) I rented the day before , when I pick it up , it was not available . I Don't recommend the location for that situation

Jean G.
Rating:

Give the employee a raise

EBEL H.
Rating:

Customer did not leave a comment.

Brittney N.
Rating:

Customer did not leave a comment.

Eugene B.
Rating:

We had been using one of your facilities in hialeah,they are horrible they doubled and triple charged us on more than one occasion. We came to this location in WEST Park we could not be HAPPIER. Your company should use this location as a model for all of your locations. Tamia is FANTASTIC and Mr Brad and the gentleman at the returning part excellent. I have already recommended this location to others. Congratulations to the West Park Location

Linda G.
Rating:

Customer did not leave a comment.

Haral P.
Rating:

good service

BRIAN S.
Rating:

the wench on the trailer not working properly that hold the strap to the tire hard to release

James R.
Rating:

Personnel were great, but this is the second time I have come here to have work done and I dont know why I should complete everything online only to wait in line for 20-30 mins to pick up a trailer I have prepaid for. The technician hooking me up to the trailer was great. Either the process needs to improve or the people at the register should be better trained.

DAVID W.
Rating:

Customer did not leave a comment.

Dydra U.
Rating:

The locks for the trucks located at the back of the truck would not work for us,after several people trying to get the lock open. We had to go out and purchase a lock to put on the truck which did not work as someone broke the lock and got into the truck. Nothing valuable was taken but it should be known that something needs to be done about those locks. Upon returning the truck we let the your gentleman know of the issue and he tried the lock. He had to use all of his strength just to get the lock to budge. He stated that the locks are old and get stuck.

Luis G.
Rating:

Customer did not leave a comment.

Katherine D.
Rating:

Customer did not leave a comment.

Ronie D.
Rating:

Customer did not leave a comment.

ADRON M.
Rating:

Customer did not leave a comment.

Veronica G.
Rating:

Very well assisted. Thank you.

Valarie S.
Rating:

I was disappointed in the fact that I didn't receive all the equipment that I requested in my reservation (rolling furniture dolly) and was still charged the $7 for the equipment. I disputed my overall bill and never heard back from anyone regarding a change.

Fredy V.
Rating:

Customer did not leave a comment.

Ronald P.
Rating:

Customer did not leave a comment.

Mitch S.
Rating:

Customer did not leave a comment.

BARRY M.
Rating:

The pick up was not ready. We had to pay our workers for 3 extra hours as the truck was not staged and the equipment ordered was also not at site. Our pickup was scheduled for 24/7 and we were to pick up at 7 am. The key was not staged and therefore we had to wait until 9 when to site opened. At that time we had to drive to another location to pick up the appliance dolly that was ordered in advance. This was really an inconvenience and made us late and we had to pay workers for three extra hours each and had to drive extra mileage to pick up extra equipment ordered. If an order is placed and confirmed, the company needs to assure they are responsible for completing the order.

Idora C.
Rating:

Customer did not leave a comment.

THERESA B.
Rating:

The customer service personell Artis mentioned my credit card status to the enitre audience outside, however, directly to another customer's face as he stood in front of her shouting, "I have to put you on hold because your credit card did not go through", All else was good. My only other complaint was the rear door did not open and I was not informed it did not open just the X indicating something was wrong with the door. It was an inconvenience; however, we managed. Overall, the service is excellent, at the West Park location. Bladd is an awesome manager, and Christa is phenomenal with customer service.

MURRAY P.
Rating:

Truck had high milage. Pulled to left, steering wheel not straight. AC drivers side blew hot and cold. Truck warn out.

Ruben F.
Rating:

Customer did not leave a comment.

Karen M.
Rating:

The gentleman outside receiving the return vehicles was very rude to the point we had to go inside and speak to management and finish closing out our rental

AVRAHAM M.
Rating:

1. This is a busy location and many time they only have one customer agent which makes for a long waiting. 2. Develop a system were customers with reservation don't need to stand in line again to get their equipment

RAFAEL C.
Rating:

Wonderful experience.

ULRICK D.
Rating:

Customer did not leave a comment.

Jose S.
Rating:

Customer did not leave a comment.

Giselle F.
Rating:

Customer did not leave a comment.

Fred G.
Rating:

Customer did not leave a comment.

KRASSIMIR D.
Rating:

Very helpful staff.

luis F.
Rating:

Very nasty agent. Asked her to put on gloves before handling my drivers license and she became very rude and said she does this every day. No clean pens to sign forms with. This place needs protcools to deal with this pandemic and there is none. Needs leadership to fix this ASAP.

Rene B.
Rating:

For long trips, like ours, your employees should clarify to the customer if the truck is equipped, or not, with cruise control. Just three months ago we drove a truck with it, and the trip was easy. This time we got a truck without cruise control, and the trip was difficult. I know is not the employee's fault, as most of your trucks do not have CC, and we should have asked before starting the long haul, but nevertheless a call to attention about this would have been useful: we would have waited until a truck with CC was available.

Marcia P.
Rating:

This was a nightmare!! First of all, I arrived 15 mins late to Super Stop at 4631 Hollywood Blvd, Hollywood because I got lost, BUT Agent at this location was ALREADY on the phone calling me & asking where I am. When I got there, the Agent was angry because he said he had 4 other pick-ups & no-one showed up. Got there & original reservation # 21769257 did NOT have a dolly (as reserved). Agent had to do a NEW order for a truck W/O THE DOLLY - TIME WASTED! THEN, I had to find another location (making about 3 or 4 calls) to find a dolly. THEN, had to go to another location at 2033 S State Rd 7 - had to wait in line - and placed Order # 85660970 for a dolly. AFTER making the move, the original Agent at Super Stop called me at 12:24 to ask me when I was bringing the truck back!!! I WAS STILL SCHEDULED TO HAVE THE TRUCK UNTIL 1:PM & he was calling me???? My schedule was thrown off - because the original order was NOT filled & he was harassing me??? Please keep in mind that I am a 66 yr. old grandmother - BUT I still got your truck back by 1pm. NO thanks to your Agent!!

ASLIN S.
Rating:

Customer did not leave a comment.

Anthony J.
Rating:

One of the employees was walking around with his mask not covering his nose and mouth as he approached me to check in my returning rental, I asked him to put his mask on properly he stated “I'm not helping you” as he turned to walk away he stared for approximately three seconds as if I asked him to do something that was unreasonable. His unprofessional conduct coupled with his lack of adherence to CDC guidelines reflects poorly upon himself and the entire U Haul organization

CASSANDRA E.
Rating:

No complaints.

george C.
Rating:

Great place. Been there a long time

Vannessa S.
Rating:

Staff members were accurate with all information given to us about the truck and were very nice.

ERIC R.
Rating:

Wait times too long. No priority for customers with recommendations.

Emily A.
Rating:

Customer did not leave a comment.

Desmond B.
Rating:

I vowed to never use uhaul after my previous experience at the north Miami Beach location. I need to move something last minute and uhaul wet park was my nearest option. Takia and blad are both professional and down to earth. Even when an issue came up from the previous rental that was “taken care of” but wasn't they both remained helpful and got me in my rental and on my way. I highly recommend this location.

Lady C.
Rating:

Customer did not leave a comment.

JOAN C.
Rating:

They are unorganized and unprofessional!

FAIZUL A.
Rating:

Wait is skittle longer then I need to be

HERMAN G.
Rating:

Customer did not leave a comment.

Grear L.
Rating:

The person that attended me was very helpful and professional. The vehicle was clean but was noticed the break or turning signals were working. This could have been a major issue if I would have r gotten pulled over traveling over 60 miles. All vehicles should go through a thorough inspection before renting.

Arthur A.
Rating:

Don't need to improve anything, staff is excellent.

EDWIN S.
Rating:

Sometimes a bit slow with the inside line. I prefer to reserve online and do the mobile check in. The crew is nice though.

Christine L.
Rating:

So fast....so polite ...Once again..UHAUL made it perfect.

Osmar A.
Rating:

A few months ago, i rented a van and the Miles had a discrepancy and so did the fuel gauge, and now This time I rented another vehicle and it had a flat on a double axle truck.I didn't even notice the flat untill I already drove away on my journey. Terrible inspecting equipment guys. Everytime vehicles come in, they should check all the tire pressure to make sure they are full to maximum pressure. Obviously no one is checking and customers end up with the problem. Not cool guys

Craig F.
Rating:

Wait time, even during the week is excessive. Usually 1 person helping customers and 1 or 2 people that dont seem to be doing anything.

Art C.
Rating:

Customer did not leave a comment.

Joresha C.
Rating:

Customer did not leave a comment.

Adrian M.
Rating:

I must have been given the worse truck in the fleet. I broke down a total of four times. Even after I took the truck back in the middle of my move, to get the battery tightened. Long story short broke down again. Had to have to battery replace. Was stranded for most of the day.

LESLIE H.
Rating:

Great service

JIMMY C.
Rating:

Customer did not leave a comment.

JOAN ELISE B.
Rating:

Customer did not leave a comment.

DUANE B.
Rating:

Customer did not leave a comment.

Monica Q.
Rating:

Everything was excellent keep doing what you're doing

ROMANA H.
Rating:

Customer did not leave a comment.

sonya M.
Rating:

You can make sure the people who work there do the paperwork properly. I returned the truck within the allotted time and was charged for 2 days instead of 1. I've called and called and still waiting on a manager to address this. I work hard for my money and to be changed extra is not fair. Still waiting for response

QUencia F.
Rating:

Very great customer service

Deidre V.
Rating:

We got an email from U-Haul that our reservation had been switched from the location near our house at 7:35 the morning of pickup. We asked the owner at Wilton Manors to call the new location to ensure they had the reservation and truck. The clerk told him on the phone that she was by herself and could not do it right then. He said ok and hung up but showed us the reservation in the system at the West Park location. When we got there, the clerk told us we did not have a reservation. We told her what happened; including that the other location pulled up the reservation in the system and showed it to us. The clerk insisted that we did not and had to call corporate. We called the toll free number for customer service and asked the agent to stay on the line and explain it to the clerk. She still insisted we did not have a reservation. We got upset and another employee came over and quickly pulled up our reservation explaining to her that she has to look more than one place. She did not want to help us and had a terrible attitude. She did apologize but not in a sincere way. I hate that U-Haul can change your reservation at the last minute! This cost us TWO HOURS of running around! I will never use U-Haul again and had never had this problem before.

Arthur A.
Rating:

No need to do anything, the staff is awesome. No complaints whatsoever.

Manuel V.
Rating:

only one person working at counter

Omar C.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

HINTON M.
Rating:

Rented a cargo van and the steering wheel, dashboard, cup-holders were dirty. In this Covid 19 period, I would think that everything would be clean and sanitized. This was the only drawback, but overall the experience was fine.

Mark W.
Rating:

Customer did not leave a comment.

Yesenia G.
Rating:

Customer did not leave a comment.

KEYANA S.
Rating:

Customer did not leave a comment.

JUSTIN B.
Rating:

I was told something different than what the actual return times were . And instead of trying to fix the issue I was just told several times what the actual agreement was.

KELLINE P.
Rating:

Poor communication

Pamela H. | First Impressions |
Rating:

Customer did not leave a comment.

Zavon S.
Rating:

Staff was Unprofessional . And I waited for a long period of time.

Jennifer F.
Rating:

Customer did not leave a comment.

KENNETH L.
Rating:

Customer did not leave a comment.

Yves F.
Rating:

Customer did not leave a comment.

Shirley C.
Rating:

Customer did not leave a comment.

GERMAN R.
Rating:

Customer did not leave a comment.

PAUL B.
Rating:

Customer did not leave a comment.

NINA LAVERN S.
Rating:

I checked in online and still had to wait over hour before getting my truck because you had two people working the desk and people lined up out the door. I was here before you opened and still had problems getting my truck when another location put in in the system for me. But the people that work here are very nice. And I was able to drop the truck off with no one being there.

BERNADIN S.
Rating:

Keep doing good

Pamela B. | First Impressions |
Rating:

Customer did not leave a comment.

SHAMEEK R. | Overall Experience |
Rating:

Customer did not leave a comment.

Liliana B. | Overall Experience |
Rating:

Customer did not leave a comment.

Jennifer E. | First Impressions |
Rating:

Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.

GUINICHARD F. | First Impressions |
Rating:

Customer did not leave a comment.

Allen H. | Overall Experience |
Rating:

It was a great experience

kim j. | First Impressions |
Rating:

Customer did not leave a comment.

monique c. | First Impressions |
Rating:

I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.

michael l. | First Impressions |
Rating:

Very good service thank you!

Karen S. | First Impressions |
Rating:

Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.Perez

Georges D. | Overall Experience |
Rating:

The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.

KEVIN R. | Overall Experience |
Rating:

Na

Tonja R. | Overall Experience |
Rating:

I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.

Bernadine J. | Overall Experience |
Rating:

Thanks alot for the services, this allowed my journey to be very smooth & comfortable.

KEVIN R. | First Impressions |
Rating:

Very helpful staff. Thanks

susana c. | Overall Experience |
Rating:

There were a lot of ants in the truck

Jeffrey W. | Overall Experience |
Rating:

facility is well managed!

Wade R. | First Impressions |
Rating:

Great service

denesia s. | First Impressions |
Rating:

Nice staff. The general manager was awesome

kelli f. | Overall Experience |
Rating:

Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!

Petergay G. | Overall Experience |
Rating:

very good and clean

paul g. | Overall Experience |
Rating:

Manager was very helpful and went above and beyond in helping to fix a bad situation.

Rodney L. | Overall Experience |
Rating:

Thank you

Meghan D. | Overall Experience |
Rating:

Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficient

jeff a. | Overall Experience |
Rating:

thank you for all your help

Frank O. | Overall Experience |
Rating:

The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it away

Ashley M. | Overall Experience |
Rating:

Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).

JOSE M. | Overall Experience |
Rating:

Good customer service

Kerry S. | Overall Experience |
Rating:

I

Telice G. | Overall Experience |
Rating:

Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.

Imogene D. | Overall Experience |
Rating:

Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.

Ihosvany P. | Overall Experience |
Rating:

Awesome service and Courteous staff

barbara h. | Reservation |
Rating:

Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!

frank g. | Overall Experience |
Rating:

Good value

No reviews have been submitted for this location.

Back
To Top