Overall, the staff were amazing and very responsive and helpful. However, it was frustrating not being able to perform anything in the app prior to their opening time DESPITE electing for the 24/7 process. We ended up having to wait in line until it opened and then wait for them to do all the work that should have been done prior to their opening. Furthermore, my location was changed -- adding at least 20 miles to my originally planned trip and there was no way to adjust the milage to account for the fact that my original location was right next to my storage unit, and the newly selected location was much further away. Finally, having a truck with a fuel level where the warning light came on prior to me even making to to my initial load was frustrating.Robert B.
Customer Reviews for U-Haul Moving & Storage of West Park FL
West Park, FL 33023
(S of Pembroke Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.laurette R.
Staff at West Park location and on the phone were nice and really helped. There was one issue I had which I noticed one day when accessing the U-Box. The staff did not put a tarp on the outside of the U-Box the first day it was on-site. This caused some rain water to penetrate the container. Luckily, only one box was effected and the contents were not damaged. Also, the entire process online was messy. Constantly, the wrong status of the order from drop-off by the movers to shipping of the U-Box were inaccurate. I had to call several times to make sure the process was moving smoothly and to find out the location of the U-Box. The customer facing side of the website needs to be addressed to fix issues with lack of accurate status.Random L.
Customer did not leave a comment.Haliam H.
I did self drop off and nobody was there.Brenden T.
Customer did not leave a comment.Sonia H.
Customer did not leave a comment.Pauline W.
When picking up my rental at scheduled time my confirmed rental of a 20' truck was not at location. They left me standing there waiting for manager to come inside with no care to go get the manager as I was on a schedule with movers arriving. When manager came in nobody apologized for the problem basically acting as though it wasn't there problem. I understand they couldn't control that I was sent there but an apology for the inconvenience would have been nice. Then when they gave me a larger truck which I absolutely opposed but had no choice. They didn't walk me to truck just told me to turn down the block and it was down one of the alley ways. I was appalled at this customer service. I also was not told a link would be sent to me to upload pictures of damage to truck and gas guage so by the time I saw it it was expiredKelly H.
Customer did not leave a comment.Stacy B.
Very helpful at the counter where you pay/pick up the keys. The truck was pretty nice, very clean on the inside, cold AC the whole 12 hour trip, no problems at all. Definitely recommend this location!Daniel M.
Customer did not leave a comment.Kelly J. | First Impressions
The young lady who assist me had very good customer service skills. She was very friendly and well organizedSHONDA H. | First Impressions
Customer did not leave a comment.Ricardo G.
Customer did not leave a comment.Janis B.
Customer did not leave a comment.Jamaal M.
Customer did not leave a comment.Esmindert L.
The employees were very rude when i dropped off the truck. I picked up the truck at 6a empty. The app said to take a photo of the level of gas, noted it was empty. The app said bring it back at the same level, so I did. The rude employee said whe was chatging me to fill the gas tank to 1/3, pointing out the contract says I'll be charged gas if it's not one third when I drop it off. I told her it was empty and the app said to bring it back empty. She said Sir, you are talking to a human now, not a computer. You have fill it to one third or we will charge you to fill it for you." I would like executive management to look into this and get back to me.Chris B.
The store manager is a really a great person. He made sure our moving was stress free. The staff in a whole work well together as a team. 100% satisfied. Thank you.Eureka G.
Customer did not leave a comment.Jessica P.
I call this place in many times and put me on hold all the time finally when I got the truck it was a homeless guy sleeping inside of the truck I don't report this to anyone because I was in hurryCarlos R.
Customer did not leave a comment.Dayron G.
The girl has been so weird.no customer service.not someone who's supposed to be on this business.Wilner S.
Customer did not leave a comment.Roman G.
Customer did not leave a comment.Desiree P.
Customer did not leave a comment.Sheenaqua G.
Customer did not leave a comment.Luis O.
You don't have a choice as far as recommending a location. They send you wherever the equipment is. I traveled 30 miles for a 5'x9' ramp trailer.Joseph G.
Customer did not leave a comment.Kari R.
the address is so far from everything. The people are kind and proactive.TATIANA E.
Great experience awesome service in and out!!!!!!!Matese B.
I wish there were more employees inside to assist with the rentals. It seemed to be short staffed inside.Charles S.
Very friendly staff.Jareim J.
Don't overbook and overcharge!!Nancy F.
Customer did not leave a comment.Noemi T.
Everything was good 👍Roberto O.
More lines, less waiting.Dorothy F.
Customer did not leave a comment.CARLOS R.
Roger, the manager was very helpful and kind. He made my check in experience smooth and easy.Bridgette Y.
Customer did not leave a comment.robert P.
There was an overall lack of clarity in the process. I ordered supplies, but the original branch didn't have any. I was referred to this branch and still there were no supplies. Which worked out fine, since I boked a moving crew through UHaul and they brought their own supplies. Which makes me wonder, why UHaul let me order supplies in the first place if I already booked movers!? The Customer service at the reservation desk at this location, was amazing. They were patient and caring and went above and beyond to take care of my needs!Dov L.
My move out date was the 21st. There was an opening in my unit and it also looked as if the roof fell in. The door was easy to open to get inside the storage. My unit door was extremely hard to open it needed some wd40 or somethingDRENESHIA B. | Overall Experience
Customer did not leave a comment.Yiccy M.
Customer did not leave a comment.Henry A.
Customer did not leave a comment.Rick F.
Don't lie on the gas gauge and try to charge me for not returning it with the same amount of gas I received it with when I had the pictures to prove I did.Joseph R.
Customer did not leave a comment.Marcos C.
Customer did not leave a comment.Tracy J.
Excellent and fast attentionDaniel A.
Customer did not leave a comment.Ricardo G.
Customer did not leave a comment.ILLANKOVAN S.
My only complaint was the smell of cigaretteEustace F.
What an amazing staff!Costello P.
Customer did not leave a comment.STEVEN L.
Customer did not leave a comment.WILLLIAM R.
Customer did not leave a comment.Ruben C.
Customer did not leave a comment.Bertie C.
Customer did not leave a comment.Ibrahim H.
Customer did not leave a comment.Derek R.
Customer did not leave a comment.Leonard S.
Customer did not leave a comment.gregorio L.
My experience was pleasant and the attendant where very professional and fast.Rickey W.
Need better customer service.Sean M.
Customer did not leave a comment.Kimani F.
Customer did not leave a comment.NICK T.
The employees tried to scam me. One person lied on me they reported the truck stolen even though I was paying for it. They charged more money than I was suppose to be charged. Overall unprofessional and I will be making a report with the BBB.Darnell T.
Customer did not leave a comment.NICK T.
In the 5 min car ride to my condo I killed 5 roaches. During the transport of furniture there were more roaches. Easily could have caused an accidentDonata J.
Customer did not leave a comment.luis G.
Good & fast servicegregorio L.
Customer did not leave a comment.Gabriel R.
Hello the truck needs service it ran very bad I informed the office bit they will not exchange it .I will never go back again nor tell anyone about that location it's horrible and poor customer serviceAndrea H.
I can't believe 15 miles made the price jump like that- all those hidden feesâ€¦â€¦. Round trip all together 15 miles,,,,, Do better U-HaulCLAUDE J.
Location was in a completely different area. Was led to an area that did not have a uhaul store and had to call the store for directions which was located in a completely different area in the opposite direction. The address I was provided was 6734 stirling rd Hollywood Fl 33024 was located near dealerships and the address I was given by the actual store was not and I had to go in the opposite direction.David T.
The girls at this location are drill sargeants from the army, no smile too freaking serious and with long faces,Edwin C.
Customer did not leave a comment.Joju S.
You need to have more than one person working. The woman was all by herself with a long line of people. The phone was ringing and while she was able to answer the call she would place them on hold and never pick it back up again. The staff while friendly was placed in unfair positions as they needed help.Marlene M.
Customer did not leave a comment.nunley R.
Customer did not leave a comment.Sergio D.
Customer did not leave a comment.Sonia H.
Customer did not leave a comment.Victor W.
Payment information/ proof/ invoice needs to be sent. Otherwise, very good service, and very fast transport. Money well spent.Laura G.
Customer did not leave a comment.Celina M.
Nothing at all every thing was awesomeGwendolyn M.
Customer did not leave a comment.emilio F.
The best service everAri W.
Everything was great with the location and the Cargo Van BUT, I initially made my reservation at another location, and they forget to put the keys in the locker. I waste a lot of timeLuis F.
Customer did not leave a comment.F P.
Customer did not leave a comment.ONEILD A.
Customer service was professional very helpful and tenant at the local branch.Alfred J.
When I pick up the trailer it was extremely difficult to operate because the handle to lower and raise the car trailer was not properly lubricated due to lack of maintenance.Katia C.
The location is good, with easy access and plenty of space. The staff tried to be helpful but many were not very professional. There was quite a bit of inappropriate conversation and bickering between the staff.Miguel C.
horrible customer service at the begging had lady on the phone while helping me.OSCAR V.
Customer did not leave a comment.tolmas N.
The staff was very kind, just overworked. They could use to have more windows open so you don't have to wait 30 minutes.Haley D.
Customer did not leave a comment.lakes food E.
Thanks to everyone who assisted me, great serviceAdriene G.
Customer did not leave a comment.raquel W.
Customer did not leave a comment.Nancy S. | Overall Experience
Customer did not leave a comment.Carlos P.
When we returned our truck the young guy doing the processing told us we were under the gas amount and if we gave him cash he would fix the gas difference. I found that to be very unprofessional and not a good procedure for your business. Very shady.Patrick M.
Hard to do the entire staff were so on cue Great team The best experience everMARK V.
Prices are better compared to last storage unit that’s why I transferred it’s a whole 100 cheaper that I can save per month to move.DRENESHIA B. | First Impressions
Customer did not leave a comment.muzzammil s. | Overall Experience
Customer did not leave a comment.williams s. | Overall Experience
Staff was friendly. They take a lot of abuse from customers and still get the job done.Sebastien D. | First Impressions
Customer did not leave a comment.Robert R. | First Impressions
I have to say that this operation is very well managed . Bladd and team have been very helpful and efficient . It has been a pleasure dealing with them and I highly recommend to anyone in the area in need of storing personal effects in a safe, clean and ventilated place to use UHaul of West Park FL . Kudos to Bladd and team !Samuel I. | Overall Experience
The person that you have outside working , a young man , is the most lazy person I have ever meet, he dint even want to see inside the trailer , even know I told him more than 3 times , He was sitting in the garage an I had to walk to him , cause even seen me , he dint have the courtesy to stand up Lazy lazy super lazy , Si many people looking for a job , ThanksALBERTO G. | First Impressions
Reserve specific vehicle and they call me 10 min before my reservation to inform me truck wasn’t available. I had to pay more for a larger vehicle that I did not needCharles D. | First Impressions
Customer did not leave a comment.Jorge O. | Overall Experience
Yes, thank you very much for the support, PARTICULARLY, of Takia Jackson.MIGUEL R. | Overall Experience
Customer did not leave a comment.Rosa Lee G. | Overall Experience
It was good but on the weekends sometimes you staff was very slow people were just walking around not helping people i was just trying to pay my bill. Just 🚶 in on some weeks and you would see what I'm talking about thanksJohnny W. | Overall Experience
Verry excellentYourie Dominique J. | Overall Experience
No complaints or concerns-everything as advertised and attentive service.Jonathan W. | Overall Experience
NoRAYMOND JEFF JR L. | First Impressions
Customer did not leave a comment.Phap T. | Overall Experience
The entire team went beyond the call of duty to help and accommodate my needs. Got Uboxes shipped from NYC, boxes came without any issues, i was promptly informed when boxes arrived, I was able to get a storage unit and all. They did they best to ensure i got my stuff secure and informed me at every step during this process. Thank you all, thank you to Takia and Alexander Customer Reps, the manager Blad, and to the entire team, thank you!!!CAROLINA M. | First Impressions
Buena atención y seguridad , graciasEinar C. | Overall Experience
AwesomeYOURIE J. | Overall Experience
Customer did not leave a comment.Einar C. | First Impressions
Customer did not leave a comment.TRAVIS A. | Overall Experience
Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.Michael Z. | Overall Experience
Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.DONALD H. | Overall Experience
Customer did not leave a comment.sarah m. | Overall Experience
Great staffOBEILSON M. | Overall Experience
Customer did not leave a comment.Jennifer E. | Overall Experience
Customer did not leave a comment.Pamela B. | Overall Experience
Customer did not leave a comment.Pamela H. | First Impressions
Customer did not leave a comment.Pamela B. | First Impressions
Customer did not leave a comment.SHAMEEK R. | Overall Experience
Customer did not leave a comment.Liliana B. | Overall Experience
Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.Jennifer E. | First Impressions
Customer did not leave a comment.GUINICHARD F. | First Impressions
It was a great experienceAllen H. | Overall Experience
Customer did not leave a comment.kim j. | First Impressions
I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.monique c. | First Impressions
Very good service thank you!michael l. | First Impressions
Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.PerezKaren S. | First Impressions
The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.Georges D. | Overall Experience
NaKEVIN R. | Overall Experience
I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.Tonja R. | Overall Experience
Thanks alot for the services, this allowed my journey to be very smooth & comfortable.Bernadine J. | Overall Experience
Very helpful staff. ThanksKEVIN R. | First Impressions
There were a lot of ants in the trucksusana c. | Overall Experience
facility is well managed!Jeffrey W. | Overall Experience
Great serviceWade R. | First Impressions
Nice staff. The general manager was awesomedenesia s. | First Impressions
Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!kelli f. | Overall Experience
very good and cleanPetergay G. | Overall Experience
Manager was very helpful and went above and beyond in helping to fix a bad situation.paul g. | Overall Experience
Thank youRodney L. | Overall Experience
Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficientMeghan D. | Overall Experience
thank you for all your helpjeff a. | Overall Experience
The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it awayFrank O. | Overall Experience
Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).Ashley M. | Overall Experience
Good customer serviceJOSE M. | Overall Experience
IKerry S. | Overall Experience
Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.Telice G. | Overall Experience
Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.Imogene D. | Overall Experience
Awesome service and Courteous staffIhosvany P. | Overall Experience
Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!barbara h. | Reservation
Good valuefrank g. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!