1. It would great for this busy location to add more customer service agents as the wait is too long. 2. Create a seperate line/and or move customers with reservations to shorten waiting for those who already reserved thier equipment.AVRAHAM M.
Customer Reviews for U-Haul Moving & Storage of West Park FL
West Park, FL 33023
(S of Pembroke Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTINA M.
Question for staff is Incorrect!!!! There should be an option for Exellent service. They were are awesome!!!!!!!!! 1000% better than my experience in Chicago.Michael Z. | Overall Experience
Ended up being SO expensive per mile. I remember there is usually a long-range discount but I did not receive one at all. Also I was forced into getting the insurance when I had not previously had to do so. This has been really tough for me financially.Henry M.
Customer did not leave a comment.Ariel R.
Customer did not leave a comment.Zukhra D.
more employees during the pick hours (weekends when the store opens), it took me almost 30 mins to check-in and get the trailer.JUAN B.
Made reservation for 4:00. Trailer wasn't ready. Was told to call or they would call me to see if some connecting wire was in stock. I had to call back two hours later and was told to come get it. Didn't see and new connector wire. Was just your normal 4 plug trailer connector and the black tape looked like it was worn. I believe they didn't have the trailer for my reservation. Made the reservation In advance with the app. Needed the trailer for early morning on Sunday. Would've of realty been a problem. Should of offered an upgrade not just call back laterRoberto C.
Train , train , train!! It seemed nobody knew what was going on or how to handle situations. I waited for over an hour for assistance to hook up a trailer. I hooked it up myself only to find a trailer light pigtail was required for light hookup. The staff couldn't locate not a single pigtail and ended up having to cut the wires on the trailer and rig up a connection. There were atleast 20 other trailers on the property... how could they not have these connections on hand? Then the staff never checked to see if the lights even worked properly, but I did. And I had one rear light that functioned . I got hands up in the air from the guy .I left with it the way it was because I was fed up and was already running 2 hours late. This is the second time using uhaul and it's the second time I've encountered problems. I really need to rethink who I use for future needs.Robert W.
Customer did not leave a comment.SHAROUN G.
Customer did not leave a comment.FONCHEA B.
Customer did not leave a comment.Shantoy P.
Customer did not leave a comment.JOSE R.
Dolly needsHUGUES J.
Check fleet before releasing equipmentMichael B.
Longer trailersdaniel C.
Customer did not leave a comment.Francis D.
The truck had roachesArrette H.
Customer did not leave a comment.David S.
I do not agree with the $20.00 after hours fee. The rentals should be for 24 hours, I returned the truck within 3 hours and was charged a $20.00.DWAYNE J.
Customer did not leave a comment.Gina J.
My reserved trailer was not there, One person was dealing with a very long line the always seemed to grow. I was there for 1 hour.Gur S.
The Truck I got was very dirty n had no gas .. it took time from my schedule time I had to move the things I had to moveANGEL M.
Customer did not leave a comment.Edwann B.
Called 3 times hold time was more than 20mins on two calls.Yet when I went inside there were 4 employees and only one customer.Only one employee working outside great job with more than four customer returns he did it all so thanks to employees like him was in and out about 15/20 minsTOM D.
I owe for only 2 days why system is charging me for 4 daysJHAN Z.
Customer did not leave a comment.Michelle M.
The gentleman who met me at the equipment return was friendly and professional. He processed my return quickly and answered any questions I had.MARK B.
Great customer serviceLawanda T.
Customer did not leave a comment.Vincent P.
I have no complaints! All of the gentlemen here treated me as if they were looking out for their little sister! I had to travel far alone and they made sure I was well equipped before getting on the road. Thanks guys! ðŸ˜TYTIANNA B.
Customer did not leave a comment.ASHANTI S.
Customer did not leave a comment.MICHAEL S.
Great experienceDAWN J.
Customer did not leave a comment.IVAN A.
Always have a good experience but I had a bad experience this time but the issue was resolve quick and fast so no worriesSHANE S.
Customer did not leave a comment.MAURICE M.
Customer did not leave a comment.Leottah A.
no commentsMARIE E.
Just have 2 or more persons to assist the wait be lil long but other than that love itROBERT W.
There was a long line and only a couple staff able to assist. Was waiting about 20 minutes before i was helped at the desk.Alexandre C.
Customer did not leave a comment.Lorraine G.
FYI, There's always room for improvementRENE T.
Customer did not leave a comment.GUERNANDE E.
Customer did not leave a comment.LUIS A.
I have no complaintsJENNIFER M.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.STEVE P.
When picking up the trailer, the employee was a bit in a hurry to end his day and did not completely attach it to my truck. I had to stop outside the place to hook it properly. Luckily, no harm done.Michael F.
La persona que me atendio muy amable he importante que manejando un poco el idioma espaÃ±ol lo cual permite una mejor comunicacion.GENER A.
Customer did not leave a comment.DELMY A.
Re-train parking lot associatesVICTOR W.
Keep rentalTOBIE H.
Awesome Staff !!!! Thank youShawna W.
When I returned the van the man there was one of the rudest people I have met in quite a while. He was condescending and I do not want to ever go back there. EVER! I have had great experiences in the past with U-Haul and will use prefer the company ... but I will not use this location or recommend it to anyone!Scott A.
Very friendly, despite being super busyCEASER R.
Customer did not leave a comment.JEAN J.
Mr. Bald did and excellent job with handling, his Employees and customers at the same time. Great ManagerSAMUEL M.
Went in on the first of the month... They were super busy but still courteous and accommodating.EARL M.
Double check paper work mileage etc..I was over charged 1200$ by a small error however what if that was my last bit of my money for my rent or bills?Tavaras B.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.Arrette H.
Customer did not leave a comment.MILDRED D.
Absolutely nothingJAMESON N.
Customer did not leave a comment.GERALD M.
By cleaning the trucksTANECIA S.
Absolutely nothing. The employee's TOTALLY-ROCK. . Unfortunately I was in a rush. And there was one employee that stood out. When I checked in my truck rental. I TOTALLY FORGOT. . . . . to gather my purse. He honestly & immediately turned in my ðŸ‘› purse. UN-TOUCHED....Unfortunately I didn't get his name. So that I could give him a special SHOUT OUT. P.S. WEST PARK UHAUL EMPLOYEE'S Z~~~TOTALLY ROCK. One Love Mrs. Rosa S.ROSA S.
Hire more staff. It is very difficult to have one person working with one manager as the other clerk, Trying to assist but also handling customer complaintsRichard R.
Had trouble accessing my unit due to a problem with the access code matching another user's code. Blad was helpful in getting it fixed. Service in the facility was top notch.DONALD H. | Overall Experience
Everyone was great!Shamim T.
Customer did not leave a comment.Shirley S.
Facility was clean and had a friendly atmosphere. My rental was clean and ready as promised. The facility practiced masking and social distancing..Impressive.!!!!! Upon return, I was met outside and checked out by a very positive young man. There was no need to enter the building. I loved the convenience. This will be my permanent go to for rental. Thanks guys for making rental a breeze.AUDRIANNA F.
my truck was parked at the back of the building on an alley. this was told to me by the staff. there were no signs to let me know there's this other place with more trucks and i was walking around the front of the building for 10min without being able to find the truck. maybe put a sign that the vehicle might also be at the back of the building.Fernando V.
The trucks could use a look at before handing it off to the customers. The one I received had a dirty windshield from the inside and some type of fluids on the floor.CHRISTOPHER L.
Customer did not leave a comment.Natan B.
Very friendly staff, keep the good serviceHector M.
We are very very thankfull for the way you treat us as a costumers . Your people are very awesome and respectfull to us. Thank you for the way you treat us as a costumersWILSON M.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.Nathaniel J.
Customer did not leave a comment.Renee R.
Truck drive lousy, need servicing and alignmentYVETTE P.
Very professionalVINCENZO T.
Customer did not leave a comment.Zed C.
Customer service was outstanding. Very friendly and helpful staff from the time we walked in to the return of the vehicle. The building was very clean.POLLY F.
Customer did not leave a comment.Jacques T.
Customer did not leave a comment.Eustace F.
Both locations where great and the miners where dine in an hourIESHIA H.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.BRENDA V.
Customer did not leave a comment.AVI S.
Customer did not leave a comment.sarah m. | Overall Experience
No truck available in first reservation. Transferred to a new location far away with a 4 hour delay. Very bad customer service on the new location - a total mess!HERBERT S.
Customer did not leave a comment.HORACE S.
Train your staff.Walcott H.
Great staffOBEILSON M. | Overall Experience
Customer did not leave a comment.EDER M.
I set my reservation as a oneway in th event i needed to tow anything big back. The owner assured i can change my rental to local rates when i returned the truck. The following day, staff present wasnt aware how to handle the change over, a procedure they hadnt done before. They were st8 with me and well mannered the whole time. Though it took some time, all was changed over accordingly.CRISTINA J.
Customer did not leave a comment.Amerigo C.
Great serviceALEXANDER F.
Customer did not leave a comment.Raymond D.
Customer did not leave a comment.David M.
The truck was not super clean, debris, tags from previous mover were still in truck. Lors of dust. I have a cleaning company, so, A blower ir sweep or charge previous renter if they return truck all dusty. Also, windshields for truck and van were soiled, dirty. The staff are so effective and friendly at this location that I will always use them, I just wanted to point out the cleanliness of truck could've been better..we had to clean it so it would not soil artwork we were moving.ANTOON C.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.Jennifer E. | Overall Experience
Customer did not leave a comment.Pamela B. | Overall Experience
Customer did not leave a comment.Pamela H. | First Impressions
Customer did not leave a comment.Pamela B. | First Impressions
Customer did not leave a comment.SHAMEEK R. | Overall Experience
Customer did not leave a comment.Liliana B. | Overall Experience
Bladd the manager is very knowledgeable and professional he ensured that everything went smoothly. He goes above and beyond to handle the issues I was having.Jennifer E. | First Impressions
Customer did not leave a comment.GUINICHARD F. | First Impressions
It was a great experienceAllen H. | Overall Experience
Customer did not leave a comment.kim j. | First Impressions
I experienced great customer service. This really made my move flow smoothly and I was able to get a storage at the same time which really took the stress off me.monique c. | First Impressions
Very good service thank you!michael l. | First Impressions
Great Service and smiling faces willing to go above and beyond to make the customer’s experience the best! Thanks to Christa and Mr B.PerezKaren S. | First Impressions
The staff is nice and always willing to help. I don’t know what I would’ve done if it wasn’t for their help. Very understanding people. I will definitely rent again.Georges D. | Overall Experience
NaKEVIN R. | Overall Experience
I have no complaints. The staff was friendly & helpful. The property was clean & well maintained.Tonja R. | Overall Experience
Thanks alot for the services, this allowed my journey to be very smooth & comfortable.Bernadine J. | Overall Experience
Very helpful staff. ThanksKEVIN R. | First Impressions
There were a lot of ants in the trucksusana c. | Overall Experience
facility is well managed!Jeffrey W. | Overall Experience
Great serviceWade R. | First Impressions
Nice staff. The general manager was awesomedenesia s. | First Impressions
Great location and helpful staff. Answered the phone efficiently and made sure to find the best answer before hanging up. Thank you!!kelli f. | Overall Experience
very good and cleanPetergay G. | Overall Experience
Manager was very helpful and went above and beyond in helping to fix a bad situation.paul g. | Overall Experience
Thank youRodney L. | Overall Experience
Had a third party moving company come to pick up the UBOX therefore I wasn't able to see the facilities myself. But the process of them picking up and dropping off our ubox was very easy and efficientMeghan D. | Overall Experience
thank you for all your helpjeff a. | Overall Experience
The GM was very rude & unprofessional. He yelled at me not to throw a 12 ft artificial Xmas tree in the dumpster. I had explained to him prior it did not fit in my car and I was going to give it awayFrank O. | Overall Experience
Everyone was friendly and helpful, but there was a bit of disorganization among the staff. Took a half hour to get the order of a UHaul truck, UBox, and trailer ready (maybe even longer).Ashley M. | Overall Experience
Good customer serviceJOSE M. | Overall Experience
IKerry S. | Overall Experience
Everyone was extremely helpful! Even with the couple of situations I had where I needed extra assistance with my storage unit, the employees were right there to cheerfully assist.Telice G. | Overall Experience
Yes Sir. The service at West Park was over above excellent. Tha staff was cheerfull and helpful. Thanks to everyone and God bless you all as you continues to serve the public.Imogene D. | Overall Experience
Awesome service and Courteous staffIhosvany P. | Overall Experience
Drop off was fine it was the pick up that was awful. I’ve rented from u many time and this was the worst experience EVER!barbara h. | Reservation
Good valuefrank g. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!