Customer Reviews for U-Haul Moving & Storage of West Speedvale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Speedvale

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Robert S. on

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Copied from my Google review - Definitely use the online tool or app for booking and checking in during busy times such as Saturday mornings but you'll still likely have to wait in line so give yourself extra time. I waited 45 minutes...due to staffing issues I guess... before they could process my booking and get me hooked on to my trailer. The staff were very pleasant to work with though and I did like the ordering online. Also, if you will be moving large objects with a utility trailer, measure the object's dimensions and make sure the trailer cargo space will be big enough. The 5 foot wide utility trailer I had was only 4 foot 3 inches wide inside the cargo box. The number on the trailer is NOT the dimensions of the cargo space. I think it would be great if uhaul could note the actual cargo space dimensions on the website when you are picking out a trailer. The checking back in process was great as I parked the trailer where I got it and the attendant did their inspection and sent me an email receipt from his phone right there in the parking lot. I was gone again in less than 5 minutes. I will use their services again.

David B. on

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The company rep at the location was rather indifferent/grumpy/ disinterested when we went to pick up the truck.

Green C. on

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Daniel C. on

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Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.

Michael M. on

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Grumpy staff with one exception.

Jeffrey B. on

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David K. on

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Haytham A. on

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Kyle S. on

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The sign out after hours was incredibly slow and kept freezing, I will never use the after hours again, waste of my time.

brian d. on

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Jeff C. on

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The line up on Saturday was too long for the staff.

CAMERON E. on

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Trevor S. on

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The staff was very pleasant and efficient but unfortunately the van had an exposed screw which ripped the mattress. That was very upsetting. I think there must have been a cover missing and when I mentioned it upon returning it the person who took the van did not seem to care about the damage and simply said that in the new vans it is covered but not in the one we got. It was a brand new mattress so it was extra upsetting. If at least we had been cautioned about it we could have avoided the problem. From now on I will make sure to inspect the vans wherever I rent it from but since I have never had this issue it did not occur to us. Very disappointing.

Jason I. on

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Bill R. on

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Not sure what happened at this location. I have used many times before. Witnessed 2 separate customers leave because they couldn’t wait anymore. I pre booked online and had to wait almost 50 minutes. Not enough staff for sure. The trailer I received was the most beat up looking thing. I was embarrassed towing it. There was about 8 better looking trailers there, but this was the piece of s#@*t they gave me. I hope things improve.

Ramona G. on

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Lloyd W. on

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A general comment about the seats in the trucks. The head restraint portion of the seat is too far forward. This forces a slumped posture with my head forward of my neck and shoulders, which leads to neck strain and back strain, and discomfort, which interferes with safe operation of the vehicle. If I could have my head directly in line with my neck and shoulders (i.e., good posture. As mom says, "Don't slouch, sit up straight.") the seats would be much more comfortable and safer. This comment was made after renting a 15' truck in 2019. This comment about head restraints causing discomfort and interfering with safe operation of the vehicle also applies to a cargo van rental of a few years ago. For the cargo van, the problem was much worse. I was not comfortable in those seats at all. I understand that the head restraints have a specific purpose. However, it would be better if the head restraint did not interfere with a person's ability to sit comfortably in the vehicle and operate it safely. Please inform vehicle manufacturers of this issue.

Gholam K. on

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Medhanie K. on

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Nice service

Michael M. on

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No attempt at anything resembling basic customer service skills. Experience was well below my expectations but nice facility.

Katie M. on

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Maybe not charge for a full day rental when I was 40 minutes late. Offering a partial rate would be a more customer friendly option.

Evan B. on

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Overall the worst service ever. Booked two months in advance bc we needed it for 4 days and I was assured it would he available. and then were told it wasnt available less than a week before pick up. It was their error for booking. Gave me the run around and a week until my husband called and put his foot down. You tried to get out of your mistake and it was very unprofessional. Never renting from uhaul again. Also the staff at speedvale in guelph are absolutely miserable and not friendly at all. This company is horrible. You need to do an overhaul if you want to improve.

larry b. on

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Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff

Nicholas W. on

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Dropped off the truck before 7pm on Monday Sept 1st but location was closed. Had tried calling during the day but no one answered, couldn't find out if they were on holiday hours. On Sept 2 Called 1-800 Uhaul number to find out if all the information was received from my online return, UHaul employee called the location 3 times but couldn't get through as no one was answerting the phone. I tried calling 3 times same result. Hoping that my final receipt matches what was confirmed on my phone when I filled out the return information but I have no record of that yet.

Tracy B. on

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horrible experience! I booked a uhaul for 2 days a month in advance. When I got to the store I was told that wasn't the case and they were uncertain if a vehicle would be available. Secondly the person who did the original booking didn't even have my name correct and the only way they found order was through the confirmation! Disorganized chaos. Trying to drop off a vehicle after hours is an absolute JOKE- the online process is NOT user friendly at all. Will not recommend nor will I ever use them again.

Steven H. on

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Professional & Friendly Service

Bruce E. on

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Elizabeth G. on

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Shelia M. on

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Great service

Thomas V. on

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Geoffrey G. on

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gaston p. on

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2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.

D Keith R. on

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When the pickup is booked for 9 am and all the information had been entered on-line, it was annoying to be waiting in line because not all the staff was ready to serve customers when the doors opened.

Wade G. on

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We did not get the trailer we reserved. The trailer was much larger and difficult to get into the small areas we required.

Alex C. on

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The employee who gave us the truck told me that because I was only driving 9 miles total I didn’t need to refill the truck with gas. When I came back having only driven 9 miles, I was charged $12 for them to refill it. I would not recommend this location to anyone.

john l. on

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I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

mike a. on

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The only issue is you are so busy sometimes the lineups for product take a long time.

Edward Q. on

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The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed

JOHN H. on

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Very friendly and helpful staff.

Barry E. on

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nil

Michael B. on

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Excellent service. Questions answered fully. Great experience.

Catherine M. on

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We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access

Molly G. on

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Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10

Hesam E. on

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u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.

JUDY B. on

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Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!

joanne h. on

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Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.

ANDREAS p. on

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Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.

Maurice R. on

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All good.

lyla B. on

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Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!

Michael W. on

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Some of the best staff I’ve encountered at uhaul

christine t. on

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I had an amazing experience with this storage facility! 10/10 would use again.

Barry H. on

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Helpful assistance Courteous and friendly staff

alison k. on

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I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.

megan l. on

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wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them

PAUL B. on

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The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!

Tania S. on

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Great service.

Ron G. on

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Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Thanks!

Mike S. on

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My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail

Dan V. on

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Easy to deal with.

christine t. on

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Great experience. Friendly staff - Jacqueline was awesome

jessica m. on

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Very happy with everything

arman m. on

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Aneleise and Jennifer were amazing help . Thanks so much

Theresa M. on

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The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!

Alison L. on

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Check in process took way too long. However staff were nice and helpful

Fay S. on

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We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big

joanne h. on

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Both Brandon and Antoinette were very helpful-very clean and bright facility

John A. on

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Keep up the great service

Rebecca M. on

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Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.

Jack D. on

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Thanks

Christian S. on

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Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.

bryar l. on

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Good people.

Jon B. on

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Branden was very helpful and the facility looks very nice and clean

Michael W. on

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The woman helping me check in was by far the best employee I've ever dealt with at uhaul.

jim f. on

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Very convenient ... Met our needs well

William H. on

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Staff were friendly and approachable. A nice, clean, modern facility!

william s. on

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GREAT PLACE

Grace M. on

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I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy

Jennifer F. on

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Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.

Malcolm C. on

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In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm C. on

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My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.

Grace M. on

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The people there were great. But the KMs killed me...If you're gonna advertise $20, why does it have to come to nearly $100 to go to Marden and back..seriously..I'm a single mom, that's a week of food

alicia m. on

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Jaclyn is amazing! She went above and beyond what would be expected!

alex b. on

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They always exceed my expectations. Very friendly and very helpful.

Elaine b. on

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They went above and beyond.

kevin g. on

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I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.

darren m. on

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The best staff ever very clean and friendly

Rosilin T. on

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It served well

asha c. on

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Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

Brandon G. on

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Both guy that set up reservation and the lady that filled it were great.

dayle b. on

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Awesome

randy d. on

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Helpful in getting everything setup and done.

dan r. on

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I have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.

Jonathan G. on

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Fantastic customer service!

jill r. on

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Staff was great! Ubox was delivered on time.

Chenchen T. on

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My driver was very friendly and nice.

allan g. on

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Everyone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude

rocco p. on

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Diane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.

Daniel A. on

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Very friendly staff.

clayton u. on

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i was told I would get a reciept sent to my email and I have never received my final please send me my email receipt.

jim a. on

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The Manager, Diane was very attendative to my needs. Great to deal with.

Katherine C. on

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I am very pleased with the service from your Speedvale, Guelph faciliry. The employees were extremely helpful and pleasant. If I need moving or storage I am definately going to U haul. Thanks

Trevor G. on

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A large, clean & well run facility. Staff are friendly and eager to assist customers. There are communication issues between Head Office and the branch, not branch fault. UHAUL online Chat is useless

mark m. on

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Amazing service from Sarah who I dealt with. I was annoyed by phoning in to schedule things but Sarah took charge and helped me out. Would recommend Sarah to anyone.

Daniel J P. on

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Was told by 800# that my pod would be available for 9am. Arrived at 9:15 and it wasn't out yet. The girl that helped me was very professional and quickly rectified the error. Overall + experience ☺

Ryan S. on

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Very good. Would use again

Devin C. on

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My driver Sara (or Sarah) was extremely accommodating. The window of availability for dropping off my u-box was narrow due to limited driveway space & she accommodated where she could. Thanks again!

megan c. on

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Our ubox driver Sarah was excellent. Would absolutely recommend to a friend or family member. Thank you uhaul.