Customer Reviews for U-Haul Moving & Storage of West Speedvale

3801 reviews

389 Speedvale Ave W   Guelph, ON N1H1C7
(its the old home hardware building)

(226) 314-1642

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(226) 314-1642

389 Speedvale Ave W
Guelph, ON N1H1C7
(its the old home hardware building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tammy-Lynn S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

PIERRE B. 
Rating:
5.0

The agent helped me choose the best insurance for my needs and was very friendly! I was in and out quickly!

William P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

brent T. 
Rating:
5.0

Great customers services! Thank you

VERONICAP V. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

A great and easy experience getting the trailer I needed. All the staff were very helpful from the moment I walked through the door.

WILLIAMGARYD C. 
Rating:
3.0

I tried to do the mobile pickup (24/7 share ride option) and the site was not able to find me with my location services on.

Hope C. 
Rating:
1.0

Customer did not leave a comment.

DARRYLTHOMAS M. 
Rating:
4.0

When receiving your vehicle the tank is not always full and it is difficult to make sure to return it with the “same” amount of fuel. Maybe you should have your own gas tanks to make sure every vehicle is topped up for the next customer

tom S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERYJ R. 
Rating:
3.0

I paid so much money for a truck and trailer for 6 hours. $300??

Mario F. 
Rating:
1.0

was charge for a damage that was previously there very poor services

Marco Antonio O. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Just continue what you are doing

NHON H. 
Rating:
5.0

Try t

Ikechukwu E. 
Rating:
5.0

I rent utility trailers quite often I always find they have what I need the staff is friendly and courteous

TAMMY-LYNN S. 
Rating:
5.0

WAY too many suggested add on upsells when booking online. Perhaps a "I just want to rent a trailer and let's skip all this other crap" button would work? I realize the money is in the upsell but you reach a point where you are just pissing off the customer. You guys went way past that point.

DAVE H. 
Rating:
5.0

All good!

JOSEPHD S. 
Rating:
5.0

We moved ourselves and were fortunate enough to have time between when we gained access to our new home and when we had to leave our old house. We rented a U Haul truck 3 times for a 200 km move. Each move progressively relocated our belongings but did not overwhelm our capacity as seniors with 1 younger assistant to get it done. In the end it was far less expensive than hiring movers. The U Haul facility in both locations was convenient and professional. I just worked well for us.

John M. 
Rating:
2.0

Website couldn't detect my location and because of this and after hours drop off I was forced to pay uhaul $20 to check my vehicle in

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Would. Recommend. You storage. Ti any body looking.

Deborah G.  |  Overall Experience 
Rating:
1.0

The price I was quoted at online checkout was grossly Misrepresented. $ 34.95 plus tax, plus km over the 150km included. I got to the location and was charged $109 with some best rate guaranteed jargon. Very disappointed in being mislead. I will be using another provider moving forward which is unfortunate as I was a uhual advocate prior to the experience.

Dustin F. 
Rating:
5.0

I would just suggest that the truck inside was cleaner the cup holders and the door had sticky stuff in it Otherwise everything was great

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

YAQUB Q. 
Rating:
4.0

Customer did not leave a comment.

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

Henrik A. 
Rating:
5.0

Customer did not leave a comment.

GARYB R. 
Rating:
5.0

I would love to be able to have the option to reserve a newer piece of equipment. The one I got was fine, but I anticipate a future need for an annual trailer rental for a one week trip requiring just the 4x8 to haul bicycles on a longer trip. I would hate to be stuck with one of the very old units.

John L. 
Rating:
2.0

Customer did not leave a comment.

JULIA V. 
Rating:
5.0

Staff here is awesome, rented trailers many times always with out issue.

ALANJ A. 
Rating:
5.0

No recommeded changes. The equipment was clean and worked very well. The team was very friendly. Thank you.

JIM C. 
Rating:
1.0

I reserve the U-Haul for 9 AM due to me having to be out of my apartment by three because other people are moving in at three they gave me less than 14 hours notice that I can't pick it up until three so I had to pay for the other tenants to stay at the motel for a night pay for their moving company to hold everything for one more night and day it cost me over $400 they were disrespectful to me I will never deal with them again

George H. 
Rating:
5.0

Online registration took longer than waiting in line. Should have skipped or done for after hours pick up.

Quintin C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Krzysztof A. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Good quality van, exceedingly pleasant service!

Nicholas D. 
Rating:
5.0

The pre-registering didn't go through but only a minor detail

David M. 
Rating:
5.0

Great crew working at Guelph Uhaul! I've used this location many many times & have not had a single issue/disappointment. Doing a great job at this location.

Michele S. 
Rating:
5.0

You may need more staff at night as it took me over 30 minutes to return the trailer

Robert M. 
Rating:
5.0

it took a while for the employee to find our equipment. In the end he had to give us something else. So the inventory processes could improve. And the digital interface for rental was quite cumbersome and confusing.

THOMASJEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

Branden C. 
Rating:
5.0

The lady who helped with drop off was super

J L. 
Rating:
5.0

Friendly staff Safe clean environment Van was in good shape It has been sometime since I have rented with uhaul. Perhaps it is just this location but your company has certainly improved. Service and condition of equipment.

Paul A. 
Rating:
5.0

I had trouble with your pre registration program otherwise great service.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
5.0

DO NOT CHANGE A THING HARD TO IMPROVE ON PROFESSIOALIM W..GREGG

Jonathan B. 
Rating:
5.0

Disappointed that the trailer was not swept out from the prior rental.

Amy C. 
Rating:
2.0

My reservation gave me a certain price when I booked. However, when we got there and checked in, my mileage tripled even though I did not change my reservation and they tried to charge me at over my reservation price. Luckily I noticed. I also got there on time but the whole reeervation process took forever, this meant we were 30-40 minutes late for moving and our elevator reservation got messed up.

Emre E. 
Rating:
4.0

Steering wheel was quite sticky. Better wipe down between rentals would be appreciated

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Back camera

mulugeta K. 
Rating:
5.0

Customer did not leave a comment.

JOSE EDUARDO F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

Only extra might be to ensure the user now's how to use the equipment. In my case wasn't an issue but was not asked if I needed to see or be instructed on how to use it.

Jiuliano Z. 
Rating:
5.0

this facility was very clean and the staff were very helpful. one comment is that customers should be made aware of the only disc lock policy upfront.

Kevin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie S. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE W. 
Rating:
5.0

Customer did not leave a comment.

Tanda D. 
Rating:
2.0

The truck we reserved over a month prior was not available we had to get a smaller truck even though there were three of our reserved truck sizes sitting in the lot. We were told they were for return trips only. The manager did not empathize with this inconvenience at all simply stated that the reservations are based on availability didn't even offer an apology couldn't have cared less.

JOSEPHROBERT T. 
Rating:
5.0

Improve the mobile check in. It is quite tedious to complete and is very frustrating.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

DANIELA L. 
Rating:
5.0

Customer did not leave a comment.

Andrejs V. 
Rating:
5.0

Fazel was so friendly and helpful! Facilities were incredibly clean. I was very impressed!!

Leigh M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Honora H.  |  Online Move In 
Rating:
5.0

Everyone was great, the location was safe clean, and well maintained.

FIAZ S. 
Rating:
4.0

Employees were great. Truck cab was dirty.

Clint B. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Corrina L. 
Rating:
5.0

Customer did not leave a comment.

MURRAYJAMES D. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

ross M. 
Rating:
5.0

I have all received very good service at this location.

Robert M. 
Rating:
1.0

Reserved with credit card for third party pickup. Was told the reservation card did not need to be present when picking up truck. That was a lie. Second. The dollies were not in the truck as requested. I said that the person picking up truck cannot load dollies. Third. The back door of the truck was so sticky at times we couldn't get it closed. Not happy at all with the overall experience. Will prob go to Enterprise next time. Basically what I'm saying here is the left hand of this company(call Center) did not communicate at all to the right hand of this company(the storefront) which caused for an exceptionally poor experience.

JACQUELINE DANIE L. 
Rating:
5.0

Excellent service here! May want to consider storing the mobile grade level ramp out of the lane to allow customers easier access to back into the trailer parking area.

WAYNE A. 
Rating:
5.0

Absolutely outstanding service. They went above and beyond to accommodate us when we had some self inflicted issues with our move. The service reps were great to deal with and very helpful. Would highly recommend this location and will use them again.

Marlon P. 
Rating:
3.0

I order a large haul 2 months in advance to move. Found out the day before they only had a 15' truck which meant 2 trips out of town which obviously cost more in mileage. They said they would compensate me which I am waiting to see. I haul is not reliable. Very disappointed they could not deliver.

MICHAELPHILIPBRU L. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Glenn R. 
Rating:
5.0

Customer did not leave a comment.

Ken D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Reduce line ups and have more attendants attend cusromers

RALPHMERCIER R. 
Rating:
5.0

Customer did not leave a comment.

Dawson N. 
Rating:
4.0

Customer did not leave a comment.

George F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

Alyssa was a great help

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  First Impressions 
Rating:
5.0

Great service, very clean facility and confident in the security of my stuff.

BRANDON S.  |  First Impressions 
Rating:
5.0

Checkout could be faster. Previous customer did not return the trailer causing it not to be available. I ended up with a smaller trailer the following day but, although tight, I was able to make it work.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Andrew I. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

We were charged extra after moving our pickup to another city!! Wasn't compensated for gas or km

MICHAELJAMES P. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

The representative should be more pleasant to the customers.

Rexton F. 
Rating:
4.0

The steering wheel of the truck started with a small degree ofc being horizontal while steering in a straight. Progressively, the wheel had to be turned to the left to keep the vehicle in a straight line, so much so, that at the end of the journey, the steering wheel was almost vertical, obscuring most of the instrument gauges.

DAVID M L. 
Rating:
5.0

Good customer service....only issue is when I called - call center said it was 0.59/km but when I went to the location apparently it changed to 0.69/km 3 weeks prior...a bit of a miscommunication

Kassem Z. 
Rating:
4.0

Customer did not leave a comment.

Lutz K. 
Rating:
2.0

It was not the location first asked for different city and region had to pay friend gas money to get there

Stephen G. 
Rating:
5.0

The U-Haul person who helped us was Excellent. He was very patient and seemed very knowledgeable about the U-haul equipment and services. We arrived without a properly working electrical harness so he couldn't give us the trailer we had booked, we were disappointed. But he was very good in helping us figure out how to rent an appropriate van instead for our needs. My wife & I would recommend U-haul because of Kuldip Randhawa.

LEEANN A. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

W-John B. 
Rating:
4.0

Experience was great. Staff fantastic. Truck had bald rear tires. Was not an issue for me but not safe in the rain

Glen G. 
Rating:
4.0

Customer did not leave a comment.

Janice B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramona G.  |  Overall Experience 
Rating:
5.0

Staff was always super nice. Very clean will use again down the road if needed

Lisa M.  |  Overall Experience 
Rating:
5.0

Friendly staff, well maintained, very convenient. The space we chose was enough for our stuff and nice and clean as well. I'd definitely recommend Uhaul to a friend.

Raquel S.  |  Overall Experience 
Rating:
5.0

Very smooth transaction and all our needs were met.

George F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarabjeet N.  |  First Impressions 
Rating:
1.0

I had a few questions about moving in etc... I waited in line at the location for 90 minutes, but could not wait any longer and had to leave. It was a really horrible experience. There were many folks that were upset. Very bad

Desmond M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PHILL C.  |  First Impressions 
Rating:
5.0

The staff was knowledgeable and helpful

TONY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilary E.  |  First Impressions 
Rating:
5.0

All staff were great! Very helpful getting us set up with our storage unit and also when we rented a trailer. Definitely will be back!

Rob T.  |  Overall Experience 
Rating:
5.0

I really appreciate the honesty and willingness to provide a respectful approachable place. Much appreciated. They are willing to go above and beyond the call of duty to provide a safe soultion to any storage or moving requirements

Taylor F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Community Living G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennedy R.  |  Overall Experience 
Rating:
3.0

I was disappointed entering the office today to close out my storage rental and seeing a sign for the original rental price U signed up for but was charged more for many months. That is fraud. I have a picture of the display. A refund inc. hst for the overcharged months would be appropriate. I wonder if this happens after checking out the swipe logs and noticing customers that do not visit the facility often

Scott P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janna E.  |  First Impressions 
Rating:
5.0

Always easy to access my unit and was very easy to move out of the unit.

Amanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELB S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peg L.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Thank you! I would definitely recommend U Haul to anyone needing storage or truck rentals!

WILLIAME C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorne C.  |  Overall Experience 
Rating:
4.0

Availability and online reservation was very easy and quick. Only downfall was pricing. I saw more competitive pricing at other facilities. When I went inside the U-Haul office they also had a lower price displayed, but I was told that the signage was incorrect.

Emily-Rae S.  |  Online Move In 
Rating:
3.0

I have always had a great experience with the staff there I am just not fond of using a storage space

Andrea M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marius r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle K.  |  First Impressions 
Rating:
4.0

My only issue is with the set-up of payments. When I got my first invoice in my email, the total to pay said $0.00; there was no other indication of date or amount. I had the first month of storage free so I just assumed that this was for the first month free. Then maybe 2 weeks later, I got an invoice saying that my payment was late and I had a late fee attached now. Why would I receive an invoice with the total of $0.00 on it? Why would it not state the amount owed. From a customer's point of view, this is inaccurate and confusing. I would appreciate having an invoice that more clearly stated my costs.

Theresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter f.  |  First Impressions 
Rating:
5.0

Very convenient well run storage space reasonable rates

diane m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kim n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary D.  |  Overall Experience 
Rating:
5.0

Nice and clean, feel safe to go there alone!

Vali Daniela L.  |  Overall Experience 
Rating:
1.0

Was told to remove my boat after 2 weeks of being there leaving me high and dry for storage. They did refund me my money without argument which was a plus. My boat storage was out beside the road so not behind any security fencing or anything hence the poor rating for security.

wayne m.  |  Overall Experience 
Rating:
5.0

Thank you for being there for my move from Toronto to Guelph. I'll recommend your facility to others.

Teah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

Thank you for your assistance in my move to Guelph.

Teah L.  |  First Impressions 
Rating:
5.0

Amazing facility very clean

Candace L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zenon i.  |  Overall Experience 
Rating:
5.0

Amazing place and easy to access and use. I would recommend it anyone who needs a safe clean spot to store stuff that can be accessed easily.

Kevin S.  |  Overall Experience 
Rating:
5.0

Very friendly and courteous staff and very nice and clean lockers

Ron O.  |  First Impressions 
Rating:
5.0

Great place to store your goods very clean dry . very well taken care of. Would recomend to any one very reasonable price. Employees very polite and willing to help gteat experience

PAT L.  |  Overall Experience 
Rating:
1.0

Not sure why I am receiving these emails as I don’t have a storage unit with uhaul because after receiving confirmation and going there to get the unit there was non available!

Brandi L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zenon i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diva f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

Not thrilled that 24 hour access costs extra.. I work unusual shifts. On the flip side, they waived a late penalty when I was late on a payment. Overall very happy.

connor b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilf B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

noble g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  First Impressions 
Rating:
5.0

Booking on the phone was fairly quick and easy. The staff at the Guelph location on Speedvale Rd were excellent. Very helpful and friendly and they made the move very easy.

Phoebe C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pat c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacey h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John J.  |  First Impressions 
Rating:
1.0

I have not moved in and did not want my starting date to start on the Mar 16. It was to be the 21st of March. The on line registration was the worst scenario, because now I am paying for a week I did not need or want.

Marilyn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

milika t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave G.  |  Online Move In 
Rating:
5.0

Brandon and the staff were helpful and accommodating. Great experience.

Suzanne G.  |  Overall Experience 
Rating:
5.0

My experience was excellent right from day one

Duane W.  |  Overall Experience 
Rating:
3.0

good experience, staff professional and courteous

Paul M.  |  First Impressions 
Rating:
5.0

This was an easy decision because of your very helpful staff and your new location in Guelph. The accommodations are amazing with the move-in indoor parking area and the lay-out of your heated storage

denmar d.  |  First Impressions 
Rating:
3.0

The recommended truck was the perfect size and the recommended storage unit was also the perfect size. There was way too much confusion and waiting to confirm information that had already been confirm

barb m.  |  First Impressions 
Rating:
5.0

EXCELLENCE!!

rob a.  |  Overall Experience 
Rating:
5.0

The staff were wonderful, the facility was very clean and well looked after. We felt that our belongings were safe and secure.

Fay S.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and processed our request in a timely fashion. Very clean facility!!

Duane W.  |  First Impressions 
Rating:
3.0

General Manager is extremely unhelpful. I would go in person to ask for a adjustment to a reservation or make a new reservation, he would say it was not possible. I would then call Uhaul with no issue

Ian T.  |  Overall Experience 
Rating:
4.0

Aside from one incident that took place when I first moved my things there, everything else was great. There is a young woman there that is extremely rude and very unhelpful.

Daniel C.  |  Overall Experience 
Rating:
3.0

Uhaul does not pro rate the final month. My contract was started the 29th when I opened acct but when I closed it on Sep 2 I was charged for a full month for 4 days of storage. This is a ripoff

larry b.  |  Overall Experience 
Rating:
5.0

2 times in a row! Absolutely fantastic service and prices and no bull crap. You folks made my move far less stressful.

gaston p.  |  Overall Experience 
Rating:
5.0

I was at the Speedvale location on Saturday and assisted by Peggy. She was super helpful and I was pleasantly surprised at the rates for services there.

john l.  |  First Impressions 
Rating:
5.0

The only issue is you are so busy sometimes the lineups for product take a long time.

mike a.  |  First Impressions 
Rating:
5.0

The employee in the afternoon of Thu Aug 22 was extremely helpful, professional and very proficient. He definitely went out of his way to assist in all of my needs today. Very impressed

Edward Q.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

JOHN H.  |  First Impressions 
Rating:
4.0

nil

Barry E.  |  First Impressions 
Rating:
5.0

Excellent service. Questions answered fully. Great experience.

Michael B.  |  First Impressions 
Rating:
4.0

We did not agree with the extra charge that was stated in order to access our storage unit when it was convenient for our hours of work. We paid enough for the monthly fees to have access

Catherine M.  |  Overall Experience 
Rating:
5.0

Beautiful storage facility with a great selection of products and services. Brandon provided me with fantastic customer service and would definitely return to this location. 10/10

Molly G.  |  First Impressions 
Rating:
1.0

u-haul sent me to 3 different branches to pick up a truck and an auto-transport. They made me to postpone my trip and lose money to airbnb. They sent me to a different city to drop. %100 disappointed.

Hesam E.  |  First Impressions 
Rating:
5.0

Your staff were especially helpful and courteous to me the many times I went back and forth to my unit. Great security too!

JUDY B.  |  Overall Experience 
Rating:
5.0

Right from start to finish the staff including Manager Brandon were helpful, friendly and courteous- we will use you again when the need arises.

joanne h.  |  Overall Experience 
Rating:
5.0

Very nice experience. U-haul is our "go to" for all moving and storage needs. Thank you for the great service.

ANDREAS p.  |  Overall Experience 
Rating:
4.0

All good.

Maurice R.  |  Overall Experience 
Rating:
5.0

Yes the young young man helping me, went out of his way. Was patient with me. Helping me to decide what was best for me to rent. Big kudos for him!!

lyla B.  |  First Impressions 
Rating:
5.0

Some of the best staff I’ve encountered at uhaul

Michael W.  |  Overall Experience 
Rating:
5.0

I had an amazing experience with this storage facility! 10/10 would use again.

christine t.  |  Overall Experience 
Rating:
4.0

Helpful assistance Courteous and friendly staff

Barry H.  |  First Impressions 
Rating:
5.0

I have never had any less than very pleasant people helping me and carrying items to my car. I commend in particular Brandon Stagg who has always been friendly and the girl with the tattooed arm.

alison k.  |  First Impressions 
Rating:
4.0

wow this establishment is great from its service to its great amount of options to choose from. I feel like they are able to help with anything i throw at them

megan l.  |  Overall Experience 
Rating:
5.0

The employee, Jacklyn Kister, courteous, knowledgable, can do attitude!

PAUL B.  |  Overall Experience 
Rating:
5.0

Great service.

Tania S.  |  First Impressions 
Rating:
5.0

Customer service was very good, and quickly solved a major problem when my locker was erroneously booked. I really appreciated the ease in unloading their facility, very clean location. Thanks!

Ron G.  |  First Impressions 
Rating:
3.0

My initial invoice online had the truck in US$ and the storage locker in Can$. i could not access my account online from several different devises. I set up auto pay for the storage space,but it fail

Mike S.  |  Overall Experience 
Rating:
5.0

Easy to deal with.

Dan V.  |  Overall Experience 
Rating:
5.0

Great experience. Friendly staff - Jacqueline was awesome

christine t.  |  First Impressions 
Rating:
5.0

Very happy with everything

jessica m.  |  First Impressions 
Rating:
5.0

Aneleise and Jennifer were amazing help . Thanks so much

arman m.  |  First Impressions 
Rating:
4.0

The person I spoke to on the phone to arrange this was lovely and helpful. When we got to the Guelph uhaul, the woman that helped us was professional and helpful though exhausted!

Theresa M.  |  First Impressions 
Rating:
4.0

Check in process took way too long. However staff were nice and helpful

Alison L.  |  First Impressions 
Rating:
4.0

We were disappointed - we rented a 2nd smaller unit and were told that we could not get a one month free for the 2nd unit. If we had rented a bigger unit we would have gotten one month free on the big

Fay S.  |  First Impressions 
Rating:
5.0

Both Brandon and Antoinette were very helpful-very clean and bright facility

joanne h.  |  First Impressions 
Rating:
5.0

Keep up the great service

John A.  |  Overall Experience 
Rating:
5.0

Smooth move and wonderful people who picked up and dropped off the ubox container within the alotted 2 weeks.

Rebecca M.  |  Overall Experience 
Rating:
5.0

Thanks

Jack D.  |  Overall Experience 
Rating:
5.0

Daniel was extremely professional and helpful throughout the entire process. Even up sold me to the storage unit! We would recommend anyone to your facility.

Christian S.  |  First Impressions 
Rating:
4.0

Good people.

bryar l.  |  First Impressions 
Rating:
5.0

Branden was very helpful and the facility looks very nice and clean

Jon B.  |  First Impressions 
Rating:
5.0

The woman helping me check in was by far the best employee I've ever dealt with at uhaul.

Michael W.  |  First Impressions 
Rating:
5.0

Very convenient ... Met our needs well

jim f.  |  Overall Experience 
Rating:
5.0

Staff were friendly and approachable. A nice, clean, modern facility!

William H.  |  First Impressions 
Rating:
5.0

GREAT PLACE

william s.  |  Overall Experience 
Rating:
2.0

I believe that this was a very poorly managed place. I was assigned a locker with a pole in it, so I had to go get a different one. My kids had spent the day moving and were very fussy

Grace M.  |  Overall Experience 
Rating:
5.0

Excellent customer service!!! Fast and easy service and always a pleasure doing business with staff.

Jennifer F.  |  First Impressions 
Rating:
5.0

In my opinion this is the way a business should be run. All the employees that I have encountered are very pleasant to deal with and know what they are talking about. You get what you are promised.

Malcolm C.  |  First Impressions 
Rating:
5.0

My experience with this Uhaul location has been nothing but positive since day 1. They made sure that all my needs were met in a timely and professional way, from truck rentals to storage units.

Malcolm C.  |  Overall Experience 
Rating:
2.0

The people there were great. But the KMs killed me...If you're gonna advertise $20, why does it have to come to nearly $100 to go to Marden and back..seriously..I'm a single mom, that's a week of food

Grace M.  |  First Impressions 
Rating:
5.0

Jaclyn is amazing! She went above and beyond what would be expected!

alicia m.  |  Overall Experience 
Rating:
5.0

They always exceed my expectations. Very friendly and very helpful.

alex b.  |  Overall Experience 
Rating:
5.0

They went above and beyond.

Elaine b.  |  Overall Experience 
Rating:
5.0

I've been to 2 different UHAULs in Guelph. By far, the one on Speedvale is THE best of the 2. Staff was extremely helpful and facility was first rate. I've gone back to use them 3x.

kevin g.  |  Overall Experience 
Rating:
5.0

The best staff ever very clean and friendly

darren m.  |  Reservation 
Rating:
4.0

It served well

Rosilin T.  |  Overall Experience 
Rating:
5.0

Brandon was very helpful, knowledgeable and polite during our conversation He made the booking very seamless Thank you

asha c.  |  Reservation 
Rating:
5.0

Both guy that set up reservation and the lady that filled it were great.

Brandon G.  |  Reservation 
Rating:
5.0

Awesome

dayle b.  |  Reservation 
Rating:
5.0

Helpful in getting everything setup and done.

randy d.  |  Reservation 
Rating:
5.0

I have nothing but glowing remarks about U-Haul. Thanks for all your help and flexibility. The staff at Guelph on Speedvale were great.

dan r.  |  Overall Experience 
Rating:
5.0

Fantastic customer service!

Jonathan G.  |  Overall Experience 
Rating:
5.0

Staff was great! Ubox was delivered on time.

jill r.  |  Overall Experience 
Rating:
5.0

My driver was very friendly and nice.

Chenchen T.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful and accommodating. I especially want to acknowledge the efforts of Jaclyn Zister, U-Box manager at this location for her great assistance and friendly, outgoing attitude

allan g.  |  Overall Experience 
Rating:
5.0

Diane the Manager and the rest of the staff were excellent and very helpful every time I contacted them. They were very accommodating to all of my needs. They always had a friendly attitude.

rocco p.  |  Overall Experience 
Rating:
4.0

Very friendly staff.

Daniel A.  |  Overall Experience 
No reviews have been submitted for this location.

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