Customer Reviews for U-Haul Moving & Storage of West Wichita

1,948 reviews

600 Holland St   Wichita, KS 67209

(316) 749-2945

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 11/28/2024: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(316) 749-2945

600 Holland St
Wichita, KS 67209

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 11/28/2024: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sandra P 
Rating:
1.0

The individual helping me was a jerk. I would never recommend this place because of having to deal with this level of unprofessionaliism

Nathanael N 
Rating:
1.0

Your customer service at this location was beyond terrible. I was treated like the scum of the earth. I nor anyone I know will ever be back. I do not appreciate being over charged and having to move heaven and earth to get a refund.

SCOTT S 
Rating:
3.0

The hours of operation were not convenient to my schedule.

Julian N  |  Overall Experience 
Rating:
5.0

Don't know

KIRK F 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P  |  First Impressions 
Rating:
5.0

The employees we came in contact were knowledgeable, informative, prompt and friendly. The facility was clean and the truck was clean, in good working order, reasonably priced and stocked with the supplies we ordered. Anything that goes smoothly during a move is so helpful, and that is what U-Haul provided us. We would definitely use your service again!

BRIAN M 
Rating:
5.0

Customer did not leave a comment.

ebone b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip B 
Rating:
4.0

They cheated me out of $13. They kept the mileage charges.

Steve H 
Rating:
5.0

But I won’t never trust them. We asked about a trailer while we was getting a pick up truck and they had one trailer, we told the guy we didn’t think our zero turn would fit. He said oh just take it, if it doesn’t work let him know and there will be no charge. I said no I really don’t think it will work, but he insisted and said he would not charge us. Lie! I got charged for it! That I wasn’t happy about.

KIMBERLY F 
Rating:
5.0

Website check out process is a pain in the ass. The people at the west Wichita location are awesome!

JOHN G 
Rating:
5.0

Customer did not leave a comment.

Lorinda W  |  Overall Experience 
Rating:
4.0

Keep up the improvement on customer service.

tracy w 
Rating:
1.0

I refueled but they charged me $90 for 'fuel fees' because apparently it wasn't at the level I got it at. I feel cheated and scammed.

GODFREY S 
Rating:
4.0

Customer did not leave a comment.

Mohammad A 
Rating:
5.0

Customer did not leave a comment.

Steven W  |  Online Move In 
Rating:
5.0

The whole concept is very good. Everything is seamless and easy to use, from the storage to the garage where you can back in and load and unload shielded from the weather, to the elevators, the well proportioned hallways and the logical layout of the floors. There is plenty of carts available for transporting your stuff between your vehicle and your storage unit. They have the usual Uhaul rentals on site, which you'd expect but you soon realize how convenient that is. My first need was a large storage unit and a trailer. I needed for a whole month, moving things in and out, and no matter what time of day I arrived, I could always back my truck and trailer into the garage and do what I needed to do on my own schedule. At one point I realized we needed to rent a moving van as well. Just walked over to the office on the corner and they took care of it. They also have a great security system and the staff is always willing to help. I definitely recommend this place.

Sven R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN B 
Rating:
5.0

I was always treated with respect and curtesy by the staff and especially by the manager of the facility. The storage area for my RV was clean and well maintained, access was available 24/7. I was very satisfied with the overall experience.

robert k  |  Overall Experience 
Rating:
5.0

Excellent customer service. Super sweet ladies! Will def rent with y’all again!

ROBIN D 
Rating:
5.0

Customer did not leave a comment.

BENNY A 
Rating:
3.0

The online app is a bunch of crap. When checking in you have to have 2 other numbers for contact to verify and we didn’t have that

Andrew J 
Rating:
5.0

Customer did not leave a comment.

Kevin B  |  Overall Experience 
Rating:
3.0

Stop the pricing deception. You post 19.95 but you don't say anything about your business vehicle licensing charge($7+) that you make me pay, and the .79cents per mile that also is not posted but charged from an estimate? What? 19.95 becomes$44 ! The only reason I came to you was because the home depot truck had a flat tire. Thank you for reminding me why I don't go to you first. DROP THE FEES DOWN OR POST IT

DARREL N 
Rating:
5.0

Customer did not leave a comment.

KYLE S 
Rating:
3.0

Customer did not leave a comment.

JUSTI B 
Rating:
4.0

Be more on top of gas levels. I was told the truck had 5/8 of a tank. After I left the lot I looked down and it was under half a tank. I don't know if this is a common ploy to make a few extra dollars, but will definitely be something I pay attention to next time I rent a vehicle. You might also offer the first 10 miles for free.

ROBERT B 
Rating:
3.0

When helping a customer, maybe help that customer first before doing the other 15 things they were trying to do, also whats the point of online check in if we have to go in and do exactly what i just did again

Kamaya R 
Rating:
4.0

Customer did not leave a comment.

MELANIE O 
Rating:
3.0

It was an easy process to find the truck we needed and place the reservation. The staff was professional, polite and made themselves available for any questions. The equipment was clean and provided the service we needed to make our moving easier.

THOMAS A 
Rating:
5.0

I returned truck after hours. Instructions were very clear. Thank you

SUZANNE H 
Rating:
4.0

Customer did not leave a comment.

MARK A 
Rating:
3.0

Customer did not leave a comment.

JAMES S 
Rating:
4.0

Customer did not leave a comment.

SCOTT P 
Rating:
5.0

Customer did not leave a comment.

DONAD T 
Rating:
5.0

Great efficient service!

WILLIAM H 
Rating:
5.0

Quick and friendly services

JASON C 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

I believe this is the best location in Wichita. I always want to do. Business at this location..

CHARLES M 
Rating:
5.0

The gal that helped me was very kind and friendly! I will be leaving a Google review too! Thank you!

TIEN N 
Rating:
4.0

Put Criuse Controls on these trucks

DONALD R 
Rating:
5.0

The lady helping me was very nice and was willing to help

ADAM W 
Rating:
5.0

Customer did not leave a comment.

TERENCE N 
Rating:
5.0

The employees were great!

MICHAEL H 
Rating:
5.0

Great place to pick up my rental. Always professional and helpful.

CHARLES M 
Rating:
5.0

Customer did not leave a comment.

Rudolph B 
Rating:
5.0

The Wichita Kansas U-Haul staff was excellent and did a fantastic job.

Tony K 
Rating:
5.0

Excellent location

EUGENE A 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B 
Rating:
5.0

Customer did not leave a comment.

TAMMY D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M 
Rating:
5.0

Customer did not leave a comment.

Damra N 
Rating:
3.0

Address the left wheel that bounced the entire trip

CORY M 
Rating:
5.0

Customer did not leave a comment.

GREGORY M 
Rating:
5.0

Staff quickly came out and got me on my way. Thanks!

CRAIG B 
Rating:
5.0

Excellent experience!!!

CHYRL D 
Rating:
5.0

Wish you had 2 elevators.

Steven B  |  Overall Experience 
Rating:
5.0

The truck I rented (DC1895T) had a sprung driver’s door which kept the door from sealing properly. The wind noise was terrible! So bad, it gave me a headache.

DANNY T 
Rating:
5.0

Customer did not leave a comment.

DYLAN R 
Rating:
5.0

Customer did not leave a comment.

mark m 
Rating:
5.0

Customer did not leave a comment.

DIAN R 
Rating:
5.0

Customer did not leave a comment.

DawnRenee T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIS B 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Shaunneeta J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN K 
Rating:
5.0

Customer did not leave a comment.

Dedra H  |  Online Move In 
Rating:
5.0

Everything was handled efficiently and in a friendly and positive manner. The procedure for gaining access was explained clearly and accurately. I felt very good about my decision to use your facility.

robert k  |  First Impressions 
Rating:
5.0

This was a great facility that was ran professionally

Randy S  |  Overall Experience 
Rating:
3.0

Really wish the price/quote I reserved online was correct. They didn’t mention anything to me about it being incorrect when they contacted me. When I showed up to pick the truck up, they wanted to charge me fees that the app didn’t show. Also not a fan of the tie downs in the truck. Those need drastic re-design.

DAVID F 
Rating:
3.0

The staff was amazing , but the truck was not clean it smelled, and only had a little over a 1/4 tank of gas when I got it.

KATHY J 
Rating:
5.0

Customer did not leave a comment.

MARY F 
Rating:
5.0

Great experience during the worst thing ever. - moving.

Jennifer T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim P 
Rating:
5.0

Great!! Thank you!!

Shauna C 
Rating:
5.0

Customer did not leave a comment.

SHEILA M 
Rating:
4.0

Customer did not leave a comment.

April H  |  Overall Experience 
Rating:
1.0

Guy in the office with hominy tail and beard was a condescending… person

Dustin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Cameron C  |  First Impressions 
Rating:
5.0

The management and staff were wonderful. Made our experience much easier

Lorinda W  |  First Impressions 
Rating:
5.0

The management and staff were wonderful!!! They made it so easy

MELINDA R 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
2.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Got a new truck, the woman that helped me was super nice, and everything I called to make changes she was right on it and knew who I was. It was a very personable experience. Thanks uhaul.

JASON L 
Rating:
5.0

Just love this place!!! Great people!!! Safe area!!!

Desirea T  |  Overall Experience 
Rating:
5.0

All was great— thank you!

Scott D 
Rating:
4.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

Jose M  |  Overall Experience 
Rating:
4.0

Offer a bottled water when checking in.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

Leonard V 
Rating:
3.0

The female tried to slyly load in additional insurance coverages that weren’t asked for. Amd the younger guy was lounging around lazily. Not a professional look at all.

Mark W 
Rating:
5.0

Nothing

TYLER E 
Rating:
5.0

Customer did not leave a comment.

Stacia C 
Rating:
4.0

There were quite a few bugs on the inside of the main level. However, we didn’t see on our level. Everything else seemed clean and well maintained.

Henry L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S 
Rating:
4.0

Customer did not leave a comment.

Joshua F  |  Overall Experience 
Rating:
3.0

I was disappointed with no dolly or blankets. I had to use my 100 year quilts to cover my furniture. Also the simple movers debited my account $528 WHICH I had canceled. I never heard from them until they debited my account. THEN they charged me 140 to cancel. Very unprofessional.

TRACY P 
Rating:
5.0

Customer did not leave a comment.

Donald L 
Rating:
5.0

Thank you!! Always will use you!

becky l 
Rating:
2.0

Get the online stuff so it's clear and easy to fill out. Be friendly. Make sure the numbers on the trailer match the number on the online contract. Make sure your customer doesn't have to walk back into the office five times to get things right. Make it easy for the customer to document damage to the trailer before driving away. Have the same person help the customer all the way through this incredibly frustrating pickup process.

Ronald H 
Rating:
3.0

Customer did not leave a comment.

Greg C 
Rating:
5.0

Customer did not leave a comment.

Jim W 
Rating:
3.0

They said I’d be able to get a bottom unit due to having a certain amount/type of stuff that would be harder to move into elevators but this was disregarded upon arrival

Dustin C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy D 
Rating:
5.0

Customer did not leave a comment.

DEVON S 
Rating:
5.0

Customer did not leave a comment.

Devon S 
Rating:
5.0

Customer did not leave a comment.

Deborah H 
Rating:
5.0

Everything from the ease of starting the rental, setting up online payments, to moving out was as easy as possible.

Rustin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC W 
Rating:
5.0

Customer did not leave a comment.

SCOTT A 
Rating:
5.0

I had s very Good experience.

Chris H 
Rating:
5.0

Customer did not leave a comment.

ann p 
Rating:
5.0

Customer did not leave a comment.

Shelley D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annika K  |  Overall Experience 
Rating:
5.0

This is not a gripe. Notification of after hour returns could be bigger somewhere. It wasn’t until I figured that the 6 trucks in front of me were unmanned, that I realized there must be a plan for drop offs, and I found it. Just a larger sign with drop off after hours, go to website!!

KEITH D 
Rating:
5.0

It was all good!!

Martin S 
Rating:
5.0

Very positive personnel. The premises was clean and all were professional.

Pat B 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L 
Rating:
5.0

Customer did not leave a comment.

GREGORY T 
Rating:
5.0

Amanda and her staff are incredible, well trained and efficient. Anything you need is at this location when it comes to moving, storing, or hauling. Thanks for being the best.

Rick A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward A  |  Overall Experience 
Rating:
5.0

Dropped off after hours Easy to find and easy access

Julia S 
Rating:
5.0

Customer did not leave a comment.

Dan M 
Rating:
4.0

The person who delivered the boxes and picked them up was excellent at what she did.

ANTHONY W 
Rating:
5.0

Customer did not leave a comment.

BILL B 
Rating:
4.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

I turned this after hours so I did not talk to any employees.

Steve E 
Rating:
3.0

Customer did not leave a comment.

Kenneth W 
Rating:
4.0

Would like instant approval return proof from U Haul so no discrepancies. Said would get email but did not.

Steven B  |  First Impressions 
Rating:
5.0

Staffs are very helpful !

Andy S  |  Overall Experience 
Rating:
4.0

All great except.the app needed to pick up the truck rental after hours would recognize or work. Luckily an employee came back after hour to check us in and get the truck. Otherwise would.have been bad.

Ted T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madyson N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chancie G  |  Online Move In 
Rating:
4.0

Amanda is Great for all your U-Haul needs

alexandra a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE C  |  Overall Experience 
Rating:
5.0

I loved having my unit there. Excellent in every way.

Kimber C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VORATHAY P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristi C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamula N  |  Online Move In 
Rating:
5.0

Alexa and Toby were beyond excellent!! They are the gold standard for how a uhaul should operate. I won't go anywhere else for my moving and storage needs.

Jessica B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabatha W  |  First Impressions 
Rating:
3.0

Even though we logged in, we still got the annoying shrill alarm when we opened the unit that was under the alarm. We had a total of 4 units. We also had a bad experience with their moving help.

carolyn g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R  |  Online Move In 
Rating:
5.0

Great

GEORGE C  |  First Impressions 
Rating:
3.0

All the workers were friendly and always helpful. Sometimes they were unavailable at the counter or to speak on the intercom, but they also seem short handed because everybody was busy working on other stuff when they weren’t available. The facility only had one elevator, which was really unhelpful when multiple people were trying to access their own units at the same time. It took ten minutes just to get onto the elevator the first time. When I finally got on, I got up to the third floor and found out there was someone with two kids stuck up there for half an hour. I myself was stuck on the third floor for twenty minutes trying to call the elevator because some guys on the second floor kept the door open while they were loading/unloading their stuff. I ended up calling someone, who came up and explained what was happening on the second floor. We gave them fifteen minutes and I finally got into the elevator and out of the building. I’ll never use this facility again, and I will warn anybody against using it, unless they can get storage on the ground floor. Which is a shame, because all the staff were great and otherwise it seems like a nice facility.

Jordan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELLY S  |  Overall Experience 
Rating:
5.0

Thank you for ALL your help!

TANJA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE H  |  Overall Experience 
Rating:
5.0

Cheyanne was so helpful over the phone and in store when I got there! The other employees were great as well I just don’t remember their names

Adrianna A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

louis t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan L  |  First Impressions 
Rating:
5.0

This place is so much better than other storage units. The best feature is that you do not have to give a notice before you move out!! You just tell them you are done and don’t need it another month. So easy!! Will continue to use this place. Highly recommend!!!

TERESA J  |  First Impressions 
Rating:
5.0

The price increase did remind me to evaluate if I needed to keep items in storage.

Roger N  |  Overall Experience 
Rating:
5.0

Very clean and very friendly staff

Donna Q  |  Overall Experience 
Rating:
3.0

The manager wouldn't let me park my car in the vehicle secure area at the back I had items stolen I notified police officers they said it was out of their pay grade the items were cell phones and tablets now I'm having all kinds of things accessing my personal account I took pictures of the fence and the sign that said vehicle storage and it clearly states not to exceed $15,000 and there was not one item back there that was under $15,000 I know I drive a s***** car but at the end of the day I needed some kind of place to store it I only requested a few hours

Nathan D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MORGHAN S  |  Overall Experience 
Rating:
5.0

Amanda Koehn is the most helpful and caring person I have ever met. She deserves a promotion.

Mark C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris R  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Would use again and reccommend to others.

Karen H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Q  |  First Impressions 
Rating:
4.0

The staffed agents were not as professional as they could have been. There was a mix up in my storage unit costing my movers a significant delay. It was corrected but without apology. Things should have been smoother. That being said UHaul is almost always my “go to!”

gayle j  |  First Impressions 
Rating:
5.0

I loved Amanda khone and if prices were more affordable than I would probably try and go back

Rebecca W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shari B  |  Overall Experience 
Rating:
5.0

I wish you had one on the east side. Loved driving in the garage to load. Thank you

Dalila S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAKORY T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kyler H  |  Overall Experience 
Rating:
4.0

Why was I charged an additional $29.03 after returning the truck? I was told you would not charge any more money on my credit card .

Thomas F  |  First Impressions 
Rating:
5.0

The staff at this U-Haul facility. It’s always friendly helpful and go above and beyond to help and explain how everything works.

MARIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Treyton C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmanuel D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susie J  |  Overall Experience 
Rating:
2.0

Door was broken too many times. Constantly had to go to office to get access.

Tim W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mason R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle V  |  Overall Experience 
Rating:
5.0

My name is Erin Wheeler. I had a unit for about a year and a half but unfortunately I got very sick with covid and was hospitalized more than a month at a time 3 times in the last year. It’s been hard. They held onto my unit for me as long as they could. Unfortunately I lost my belongings to auction on the 1st. If there is anything left that nobody wanted, please text me 316-285-8802 and I would be more than happy to come get it. It was all sentimental. Mostly my engagement ring I’ve had for 20 years. Not worth anything to anyone but me. Thank you.

Erin W  |  Overall Experience 
Rating:
5.0

My 1 year stay was perfect. Only during my move out at 6am, I had the most trouble accessing the facility and picking up the reserved truck with the app. I had to wait till they were open to get back in the facility and started the truck pickup through the website.

Tamisha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gabriel r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  Overall Experience 
Rating:
5.0

Uhaul at 600 Holland has been our storage service, trailer, truck rentals for over the 3 years we have been in Wichita. Wonderrful, helpful and courteous staff. As long as we are here, we will not change.

JAMES W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha P  |  Overall Experience 
Rating: