Last minute unit needed - I was able to go in and get the small unit right away. The process was very quick and painless!!Kim F. | First Impressions
Customer Reviews for U-Haul Moving & Storage of West Wichita
Wichita, KS 67209
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aidrich F.
Customer did not leave a comment.Katrina S.
Customer did not leave a comment.Troy B.
Customer did not leave a comment.Jonathan L.
I honestly feel this location did a great job, good customer service, an clean vehicle.Akia B.
Customer did not leave a comment.Norma T.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Steven D. | Online Move In
Customer did not leave a comment.Stephen T.
Drop off was very simple and convenient. Staff were helpful and promptChristopher G.
Very Knowledgeable and helpful staff.John C.
Customer did not leave a comment.Sharay K.
Fast, easy. Liked the online check inJoseph S.
Customer did not leave a comment.CHARLES C.
This location was great. I was upset my initial location request was denied, then the second location was changed as well due to another customer not returning the truck. The manager at this location called me at 730am - enough time before my reservation to let me know which was very helpful - they even let me reset for my pickup time for an hour later due to scheduling conflict with pickup. This location was farther away than what I requested, causing me to use more miles/gas than I needed- not this locations fault. The manager let me know there would be a reimbursement to my account in a few days- which was settling. The manager was really helpful, informative and nice. The process was easy and stress free. When returning the truck I used the mobile device check in. The woman I spoke with working was also very friendly, nice and helpful. They made sure to let me know about the specials going on with the storage units as well. I already had one paid for near my home or I would have taken advantage of this special. Overall, great experience. The online pickup/drop off was alright- I'm more old fashioned so the taking of pictures and entering info wasn't my fav but it's efficient.Brock C.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.BRIGETTE E.
Customer did not leave a comment.Carolyn J.
Excellent location!Stephen T.
Continue great service! ThanksTorrey M.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.Kim S.
Wait on phoneDavid G.
Customer did not leave a comment.Adam J.
Everyone is very courteous and helpful. We have worked with Amanda and Rochel and they have answered all of our frequent questions. Thanks to them!louis t. | First Impressions
The Uhaul App used for 24/7 rideshare needs a serious looking at. Numerous crashes, Error codes. and unresponsive buttons.Michael P.
Customer did not leave a comment.RANDY B.
Customer did not leave a comment.MIke V.
Customer did not leave a comment.alan S.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.keisha G.
Customer did not leave a comment.Lauren D.
Customer did not leave a comment.James T.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Darlene P.
Customer did not leave a comment.Zachary A.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.MARIE R.
Only problem I had was when I picked up the truck it was not full of fuel it was on the 3/4 mark.KEVIN S.
Customer did not leave a comment.Mark O.
Customer did not leave a comment.Nicole W.
Wonderful experience with this location's manager and her team. Thank you!Juliann J.
Knowledgeable and efficienttom B.
Customer did not leave a comment.Kim F.
Customer did not leave a comment.Gregory H.
I rented the 6 x 12 utility trailer with ramp to move 5 ft wide utv. After driving 2 hrs I found out the opening for the gate is less than 5 ft and the equipment didn't fit through the opening. Wasted 4 hrs of drive time and 34$ trailer rental. Trailer was unused. It did pull nice.Christopher G.
Customer did not leave a comment.Hadley C.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.Danelle B.
Customer did not leave a comment.Blaine S. | First Impressions
I can't think of anything that needs improved, the service was excellent and everyone was very friendly.Stephanie H.
Customer did not leave a comment.Rodrigo R.
Customer did not leave a comment.JOHN A.
i told them what i want they did not here they try to give me the wrong trailer i want one to haul a riding mower they try one with out a ramplarry E.
Customer did not leave a comment.Robert B.
Big parking lot, user friendly. The key drop box was a bit hidden when it is dark out.SAMANTHA F.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Rudolph B.
Customer did not leave a comment.BRYCE L.
Customer did not leave a comment.Jerry S.
Everything was ready as expected .... Don't change a thingRichard S.
After trying to use another Uhaul facility in the local area. I will always rent from the U-Haul Moving & Storage of West Wichita 600 Holland St Wichita, KS 67209. The Manager and her staff at the mentioned location have always been top notched, courteous, and help with the needs of my move and storage requirements.Ralph K.
Customer did not leave a comment.Darlene P.
Customer did not leave a comment.Glenn L.
The truck we rented was in great shape and drove nice. The employees I had dealings with were very knowledgeable and polite.John F.
Customer did not leave a comment.Ethan B.
Customer did not leave a comment.Justin A.
The service was excellent and the people where very friendly and accommodating ! Great experience . Thank you Uhaul !!!randy A.
I was told by the Wichita facility, that the pod would be a day late due to weather conditions. It didn't ruin any plans that week, so I didn't think anything of it. But I did ask if the pod still had the same delivery date to the new house, and they said that it would be delivered on the date I originally requested. I had to wait 2 days without the pod, so I cut out the middle man and picked it up myself. But they did refund the final delivery fee so that worked out in my favor. Just something for the company to look at.Garrett H.
The truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.jacob N. | First Impressions
Customer did not leave a comment.Bobby R. | First Impressions
Customer did not leave a comment.Twila N.
Customer did not leave a comment.Dawn E.
Customer did not leave a comment.Deborah S.
I needed to rent a truck at the last minute, the first location I went to didn't have one available but they were able to locate one nearby. The staff at both locations were friendly and very helpful.Deborah H.
Everyone i had contact with was warm, friendly and knowledgeable. They made it all easy and painless. These guys are greatKevin C.
Customer did not leave a comment.debra a. | Overall Experience
All the catylitic coverters were cut out by scum sucking slime ballsChristopher G.
Customer did not leave a comment.Yvette C.
Customer did not leave a comment.Jay V.
Customer did not leave a comment.Shanice J. | Online Move In
The staff was AH-Mazing! They were very helpful and friendly. They gave great instruction as to the best way to get my car off the tow dolly and unload the truck! I believe the guy'a name is Austin and I didn't catch the woman's name working that night, 01.30.21, as well but both were outstanding! Hands down the best customer service I've received in a long time!erica m. | First Impressions
Customer did not leave a comment.Chibuzor N.
It would be helpful to be able to link a rental to an account. Our rental ended up kind of messed up and they had a few issues when we called to extend the rental one day.Dawn K.
Customer did not leave a comment.Keith W.
They made a sale in Tupelo, seems like they want you to deliver a truckDoug S.
Customer did not leave a comment.Brendan S.
Gas gauge incorrect and somehow they wanted to charge me 20 dollars for gas. For 29 miles which was actually 27 scam. Need to have gas gauge all correct i shouldnt have to document my gasJason M.
Fast friendly serviceRobert D.
Customer did not leave a comment.James E.
Customer did not leave a comment.Mikayla D.
Easy to get in and out of the property. Plenty of room for loading and unloading. Well lite and clean.Susan R.
Was overcharged told that my card charged a hold fee when called was told no was not given back the hold fee and was charged the deposit even though records show deposit was returned but was notdavid T.
Customer did not leave a comment.Steven B.
Employees to have a little more experienceToby C.
Customer did not leave a comment.David R.
Simple process, nice staff, just wish I could have picked up the truck in the location where I had reserved it, instead of 15 miles away.Dan D.
Customer did not leave a comment.REX M.
Customer did not leave a comment.Bradford P.
When unloading from a trailer, the retention straps can interfere with door operation. The customer can solve the problem quickly with a large pry bar.Jim H.
Customer did not leave a comment.Edward A.
This location was not the suppose to be the drop off point but I knew I could come back from Denver and drop it off here. I could not find any help when I was out in Denver so I had to pull it all the way back to Wichita.Regie S.
Customer did not leave a comment.Patrice H.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Steven C.
Computer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!mona w. | First Impressions
Didn’t like how price increased within 3 months of joiningzach l. | Overall Experience
Customer did not leave a comment.Susie J. | First Impressions
Great facility. Easy to use staff was very helpful. We moved in as they were first opening and very little opening glitches. Rented cargo van too and it was a great experience. Hope I don’t move again but if I do and need temporary storage this where I will go.john f. | Overall Experience
Customer did not leave a comment.Allison C. | Overall Experience
The wichita facility was great to me started off bad but wichita made it all better and I will continue to do business with them in the future the reservation part was horrible thank you west wichita for making it betterTomi C. | Overall Experience
The staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.PETER G. | First Impressions
I will be using them again if ever needed. I highly recommend Uhaul storage to friends!!! I've already told some about it!Kelly H. | Overall Experience
Customer did not leave a comment.susan r. | First Impressions
Customer did not leave a comment.JAMES W. | First Impressions
Customer did not leave a comment.Randy S. | First Impressions
Had a no hassle experienceRichard J. | Overall Experience
Customer did not leave a comment.Kelly H. | First Impressions
Customer did not leave a comment.rebecca p. | Overall Experience
Customer did not leave a comment.Shawn W. | First Impressions
Customer did not leave a comment.Cynthia C. | First Impressions
I appreciated their understanding and were helpful with helping us make informed decisions.Kimberly K. | Overall Experience
Customer did not leave a comment.Kimberly K. | First Impressions
Very friendly staff. Very hospitable!Kevin O. | First Impressions
The staff was friendly, courteous and extremely helpful.Thomas S. | First Impressions
Customer did not leave a comment.MARCUS A. | First Impressions
Our original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!Wolf Z. | First Impressions
Staff were warm and friendly and very efficient.Robyn C. | First Impressions
New, clean, open hallways, fast service. Best storage / uhaul return I have ever had. Great job.Tim K. | First Impressions
I realize the building just opened but I when I signed on the elevator did not work for 3 days and there are rodents in the building. We had to carry storage unit content up the stairs when moving in and rodent came thru the storage unit.debra a. | First Impressions
There was a miss communication on the pickup sight but besides that everything went goodgary d. | First Impressions
Amanda’s professionalism helped make the entire Sign up and move in experience problem free.robert g. | First Impressions
Everyone was helpful and it was simple to rent the storage space.michael c. | First Impressions
Waiting for key card/remote entry control for parking area.ralph r. | First Impressions
AMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESSEdward C. | First Impressions
Brand new facility. Staff was very helpful and friendly. They went above and beyond to help. Would definitely recommend this facility.Steve J. | First Impressions
Customer did not leave a comment.Angel R. | First Impressions
Very helpful and friendly peopleRichard J. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!