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PATRICK PCustomer Reviews for U-Haul Moving & Storage of West Wichita
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had trouble with the link to send photos at pick up, so I went in for help but couldnt find anyone.
JEFFREY WEasy to pick up. Took awhile bc of complication w someone else but after getting help it was speedy. Got hooked up, checked & on our way.
Sherry BVery friendly and kind
PERNELL L | Overall ExperienceVery friendly staff. Very quick getting me set up and on the road!!
Jason HCan't think of anything! :)
Mark DThey called me in the morning to tell me that they didn't have the keys after I drop them in the Dropbox after hours. I make every attempt to contact them and let them know that the keys are actually at the site in the Dropbox only to wait for hours for a follow-up call to at least let me know they found the damn keys. Would have been nice considering they had no issue leaving me a voicemail in the morning telling me I was responsible for them. But hey maybe it was a one-time thing
Connor MToo many emails, asking for me to submit a review and nowhere to unsubscribe.!!!
Weston RThe location was great, but my experience was awful!!!! I went weeks in advance to secure a 15' box truck. Then a few days before I was to pick it up, I get a call that they have none and I would need to go to a new designated location. So, I agree. The day comes for me to get the truck and I go to the new location they have designated for me. I show up to a One Stop gas station to get my truck. I go in and it became a 40 minute ordeal trying to get the truck. They could never get anything to work on their end. Finally I called back the original place and they told me they had one truck they could put me in, but it is a 26' box truck. They would do it at no additional cost. That's great and all, but I didn't need anything that big. Unfortunately, this was my only weekend I could move what I needed since I work every weekend. I had to get my items moved and couldn't reschedule, so I accepted and drove to the original place I tried to get the truck. I get there and eventually got the truck and on my way. By the way, they set me up for 165 miles based on where I was driving it to for a one way trip. I told them It would be over by about 30 miles by the time I delivered it back to them. i asked them to cover the expense for my inconvenience. They wouldn't do that. I then told them I need to drop it off in Concordia, Ks as it was closer. They said that would be fine. Now let's jump to the next day when I get a text that the truck would now need to be dropped off in Belleville, Ks. instead of Concordia, Ks. I call the next morning and they inform me that the Concordia location is not accepting drop off's any more. So, I'm stuck taking it to Belleville. I show up and it is an abandon old rundown motel that looks like the BATES MOTEL. No one was there, except a drop box to return the keys. By the way, I returned the truck with the box swept and cleaned out and a full tank of gas. Today I get a receipt for the charges for the overage on the miles. So beyond PISSED OFF! Here's what sticks is I have to make one more trip with the final load of things to move in a couple months. As much as, I would like to use their services again, I am not sure I feel like giving them my money.
DUSTIN SNever ever again will I ever use this storage company for anything not even to rent a moving vehicle
Adam T | Overall ExperienceThe whole process was easy and the trailer pulled easy and got the job done. I will use U-haul again.
DAVID MStored UBox for more than12 months. Everything was just as I packed it. Great experience.
Rick LI asked for a van. But I had to take truck the next size up. It was raining and it leaked. All over my stuff. Pretty annoying.
BARBARA MI was very impressed on how clean everything was and how easy it is to bring items up and down the elevator.
Ronald L | Overall ExperienceI like the idea of having a storage unit inside a U-Haul truck rental place awesome. 👏🏻 The only problem I have with the storage unit is not having 24 hour access to the storage units. That is why I will be giving a 4 star rating.
AARON S | First ImpressionsCheck out procedure on your isn't very customer friendly when trying to complete on-site. I could have completed this on my computer ahead of time and had the code on my phone when I showed up on Saturday morning. wasted close to 45 Minutes on Saturday. I used from check out around 6:15 until around 1:00 (PM) Saturday. When I arrived to return the truck, I was greeted by a single representative. But before I can move truck closer to transfer my belongings to my truck, which I had left on-site earlier in the day. The truck was swarmed by other uhaul employees trying to get it ready to rent back out. I thought this was not very courteous to me as I was trying to retrieve my belongs. They would have plenty of time to do their work after I left the site. I would give them a negative number for customer service, as I paid for the truck for 24 hours and had used it maybe six hours.
David DSpeedy service, friendly employees 👍
LANKFORD LThe overall price was much higher plus an extra delivery fee from Wichita to Winfield when I originally price the trip from Asheville to Winfield. But the box was a great idea overall.
loretta cA little pricey but everything else is excellent.
ASHLEA F | Overall ExperienceThe lady that helped me is a great asset to your company. She was very helpful and knowledgeable.
NICHOLAS MThe guy that helped me was great. Knowledgeable and friendly. Definite asset for your company.
WILLIAM HI rented & picked up a trailer at 6:30 pm for use the next morning. When I got home I checked the air pressure only to find that one of the tires was flat. I aired up the tire and it had a slow leak. Air pressure should have been checked before I left with the equipment. I had a pretty good experience with the roadside assistance and got the problem solved. I wasted a lot of time on a problem that should not have occurred.
DAVID GEverything was excellent the customer service, the storage unit was very nice and clean, the price of renting the truck was reasonable.
JEREMIAH SGet rid of trucks when they do not meet normal expected quality. The truck I had today had 177,000 miles on it and rode terribly. It affected my wife's pacemaker and had to have her picked up and given a ride. The checkin attendant said they are usually replaced around 100,000 miles.
ROBERT OThe Assistant Mrg Gaylen went above and beyond to help us. All the employees were very nice & helpful. I would definitely recommend this location. Thank you! 😊
Kay S | First ImpressionsYou need to update the mattress dolly! Its to narrow for “todays” version of mattresses!! Myself plus 2 others unloading mattresses today had to struggle to carry them to their storage units. Luckily for the other two people they had help. But for me, a single person in a new town, I did not and was depending on the cart to assist me. I literally was so frustrated struggling with 2 queen size matresses, I had a break down as the mattress for the third time fell flat to the floor. Crying while moving is not a happy customer. Not to mention that my storage unit was in the back. Please. Train your associates to be empathetic when assigning units. A single female with a med-large unit should not be in the last 2 rows. For safety foremost. Other than that I use U-Haul for all my moves. Sadly, I’m considering using a moving company next one.
GAYLE AKierian was extremely helpful in us through the whole place & the systems when we first arrived. I really appreciate him so much!
Rene F | Online Move InThis crew was amazing and I have been recommending them to everyone! Nothing needs improving!!
Jan BToby took care of our needs.
TODD PThe ubox could not be delivered because I did not have a concrete surface at my home. This was not made clear to me when I made the reservation. So the ubox went into a storage unit 20 miles away from me. I ended up having to rent a truck ($95 for 3 hours!!) And unpacking my ubox into it thrn unloading the truck at my home. Staff were defensive and sullen when I voiced my concernsxwith apparently no training in how to deal with unhappy customers. I'll never rent from Uhaul again.
Rebecca PNothing everyone was friendly and helpful
YOLANDA BThe customer service at this location is excellent! Good communication and positive vibes.
Monique H | Overall ExperienceStaff was friendly, polite, and very helpful. Facilities were very clean and pest free. My box and contents which had been stored for several months was in good condition and I felt very comfortable bringing these items from storage straight into my house without concern about pests.
SHERRI AVery easy and fast. Pulled-up and they un-hooked the trailer and was done in just under a minute. Please extend my thanks to the folks at this location.
JOHN GAmanda has been the sweetest and most helpful person during all of my moving mess.lol
Bobbie H | Overall ExperienceThe security protocols are over engineered and need to be simplified for customers.
REBECCA L | Overall ExperienceTruck bed was not washed out. Incredible filth. Saw mice. Miles not charged correctly Manager not responding to my email!
MICHAEL KI was overcharged by about 9-10 miles. I would like to be able to sign a receipt at time of drop off to prevent this from happening
MELANIE JMy only concern is the employee used his own iphone and not the company phone to take pictures of my husbands drivers license during our pick up process.
WILLIAM GYou really do not want my feedback. I had $9000.00 worth of electronics stolen without so much as a door being opened, you call that secure? Your own employees helped the criminal out by not even securing the unrented units! All alarms and door code requirements are turned off during open hours! And you want a good rating?
Wayne H | Overall ExperienceStaff was very accommodating to my need
ROBERT TGreat customer service. Very helpful
KELLY C | First ImpressionsSee above comment about the check-in person helping us bc of the gas level issue.
RICHARD RAgent didn’t even bother moving to answer questions and seemed to be unbothered or even mention the lights that were on the truck when I brought them to his attention. No pictures were taken of the truck before I picked it up meaning the location didn’t even look at it prior either. The store also said no big deal with the trailer being picked up later by friends because I would be loading the truck. Then they did take pictures of the trailer but that was it.
Jessica WThe staff was excellent. Everyone was very friendly. The truck was clean.
MAURICE MThe guy that helped us was very patient and kind we will be back
TAMARA RThe online check in process was a little clunky. Seemed to take a lot of time between steps.
Chris WThe steering wheel was way off center and it had a vibration in the front end at highway speeds.
Doug FI rented a 2024 Chevrolet Silverado from UHaul. The Truck was very nice.
MARISSA WFirst location we went to was amazing. Unfortunately they didn’t have a functional auto trailer so we got sent to this one. Which was horrible. I called them first and was told to order online. When sent there they somehow added $60 to the charge and I said no this is the copy of my purchase and you need to call Paul. They started talking tradh on the location that just helped us and said they wouldn’t call and don’t like them and would just give the discount he was going to add. Overall I watched 2 different employees argue with customers. Then when driving over to load us they drive like the speeds 45-55 in the parking lot and people aren’t driving. Overall just a horrible location unfortunately with staff that seem too entitled and ignorant but enjoy their checks.
SAMANTHA CI have told multiple rental employees every time I rent a car trailer. The new ball latch on the trailer doesn't have the required security pin to insure the latch doesn't pop up from either road debre or just pressure on the latch from the ball. I provide my own when I rent the trailer so I don't loose the trailer while towing a car. Please address this safety issue so no one ends up loosing a life over a simple safety pin for the ball latch. Thank you for your time.
CHRISTOPHER HThere should be a discount for truck rentals for customers who rent storage AND pay their bill on time! I was told I could get the free month of storage for renting a truck (IF) I wanted to move from my current storage unit to another unit (what kind of bullshit is that?). Also, I'm not happy that renting a truck on the weekend is SIGNIFICANTLY more costly than on the weekdays. Why are you punishing customers who actually have a job and work all week?
DANNY TNice facility, made drop off a breeze.
Brenden KBoth associates at pick up and return were great to work with. Great facility. Third or fourth time using this location.
ERIC WEasy process and very fast
GARRY DNice Professional staff at UHaul locations. Fast and efficient. Will come again.
Marissa WMy biggest complaint is the website booking. I thought I was just making a reservation and ended up doing an online check-in.
Michael L | Online Move InI use this location often. Always quick and professional
greg mExcellent and friendly people!
PAUL LSome of the equipment appears to be falling apart. Some inventory may prevent any future issues with rentals. Thank you for the work you do!
COURTNEY LCustomer service needs improvement, if quoted a price they should actually do their quote I asked if there was any hidden fees they said no! There was! Price was not what was disgust. Check engine and oil light, filled the tank even know I only went 30 miles didn't have the vehicle for even an hour and yet nothing but adults with attitude.
JONATHAN GThe truck windshield and windows where very dirty. I had to clean them in 12 degree windchill before driving the truck. Also, I had to fill the gas tank. Thiese 2 things should have been done before I rented it. These 2 things took 30 minutes off my time for my busy move day. Also, Please do maintainence on the transmission. It was very slow in shifting and had very high rpm when shifting gears during normal driving acceleration.
JOHN PThank u so much
annabel Q | Online Move InThe place was clean. But there were multiple times where I could not use the key pad to sign in bc the screen was not legible. The staff was not very helpful. Only person who was, was the manager I met one day to help me with my door allowing me to lock it with out fully shut but would not open when tested. The employees I interacted with a lot made me feel like I was a bother when I would ask questions about my unit. U-Haul online was easy to use and when the keypad worked it was easy. Never had issues with the portals.
TYLER R | Overall ExperienceExcellent customer service! The facility manager was very customer oriented and knows her job well. Very friendly employees. Great job!
Mike S | First ImpressionsBest storage unit I have ever had.
Jenny M | Overall ExperienceTo expensive but great people that work but for the prize should not have to pay extra for 24 hour access
GERROD S | Overall ExperienceI like them very much
Franklin W | First ImpressionsThe only bad problem is all the roaches crawling around. Besides the roaches it’s a great uhaul facility
whitney d | Overall ExperienceN/A
Jessica W | First ImpressionsCheyenne and Lexi were not only helpful and kind, they were friendly and made the moving experience a lot less stressful, which is so very much appreciated. You are *very fortunate* to have such wonderful employees who take such good care of your customers. It also shows that they were trained well when hired. These are two ladies you *want to keep* if possible because they are helping you retain customers with their customer-centric attitude.
Stephanie R | First ImpressionsThe hours of operation were not convenient to my schedule.
Julian N | Overall ExperienceThe whole concept is very good. Everything is seamless and easy to use, from the storage to the garage where you can back in and load and unload shielded from the weather, to the elevators, the well proportioned hallways and the logical layout of the floors. There is plenty of carts available for transporting your stuff between your vehicle and your storage unit. They have the usual Uhaul rentals on site, which you'd expect but you soon realize how convenient that is. My first need was a large storage unit and a trailer. I needed for a whole month, moving things in and out, and no matter what time of day I arrived, I could always back my truck and trailer into the garage and do what I needed to do on my own schedule. At one point I realized we needed to rent a moving van as well. Just walked over to the office on the corner and they took care of it. They also have a great security system and the staff is always willing to help. I definitely recommend this place.
Sven R | Overall ExperienceI was always treated with respect and curtesy by the staff and especially by the manager of the facility. The storage area for my RV was clean and well maintained, access was available 24/7. I was very satisfied with the overall experience.
robert k | Overall ExperienceWish you had 2 elevators.
Steven B | Overall ExperienceEverything was handled efficiently and in a friendly and positive manner. The procedure for gaining access was explained clearly and accurately. I felt very good about my decision to use your facility.
robert k | First ImpressionsThis was a great facility that was ran professionally
Randy S | Overall ExperienceGreat experience during the worst thing ever. - moving.
Jennifer T | Overall ExperienceGuy in the office with hominy tail and beard was a condescending… person
Dustin C | Overall ExperienceThe management and staff were wonderful. Made our experience much easier
Lorinda W | First ImpressionsJust love this place!!! Great people!!! Safe area!!!
Desirea T | Overall ExperienceThere were quite a few bugs on the inside of the main level. However, we didn’t see on our level. Everything else seemed clean and well maintained.
Henry L | First ImpressionsThey said I’d be able to get a bottom unit due to having a certain amount/type of stuff that would be harder to move into elevators but this was disregarded upon arrival
Dustin C | First ImpressionsEverything from the ease of starting the rental, setting up online payments, to moving out was as easy as possible.
Rustin C | Overall ExperienceAmanda and her staff are incredible, well trained and efficient. Anything you need is at this location when it comes to moving, storing, or hauling. Thanks for being the best.
Rick A | Overall ExperienceWould like instant approval return proof from U Haul so no discrepancies. Said would get email but did not.
Steven B | First ImpressionsStaffs are very helpful !
Andy S | Overall ExperienceAll great except.the app needed to pick up the truck rental after hours would recognize or work. Luckily an employee came back after hour to check us in and get the truck. Otherwise would.have been bad.
Ted T | First ImpressionsAmanda is Great for all your U-Haul needs
alexandra a | Overall ExperienceI loved having my unit there. Excellent in every way.
Kimber C | Overall ExperienceAlexa and Toby were beyond excellent!! They are the gold standard for how a uhaul should operate. I won't go anywhere else for my moving and storage needs.
Jessica B | Overall ExperienceEven though we logged in, we still got the annoying shrill alarm when we opened the unit that was under the alarm. We had a total of 4 units. We also had a bad experience with their moving help.
carolyn g | Overall ExperienceGreat
GEORGE C | First ImpressionsAll the workers were friendly and always helpful. Sometimes they were unavailable at the counter or to speak on the intercom, but they also seem short handed because everybody was busy working on other stuff when they weren’t available. The facility only had one elevator, which was really unhelpful when multiple people were trying to access their own units at the same time. It took ten minutes just to get onto the elevator the first time. When I finally got on, I got up to the third floor and found out there was someone with two kids stuck up there for half an hour. I myself was stuck on the third floor for twenty minutes trying to call the elevator because some guys on the second floor kept the door open while they were loading/unloading their stuff. I ended up calling someone, who came up and explained what was happening on the second floor. We gave them fifteen minutes and I finally got into the elevator and out of the building. I’ll never use this facility again, and I will warn anybody against using it, unless they can get storage on the ground floor. Which is a shame, because all the staff were great and otherwise it seems like a nice facility.
Jordan S | Overall ExperienceThank you for ALL your help!
TANJA G | Overall ExperienceCheyanne was so helpful over the phone and in store when I got there! The other employees were great as well I just don’t remember their names
Adrianna A | First ImpressionsThis place is so much better than other storage units. The best feature is that you do not have to give a notice before you move out!! You just tell them you are done and don’t need it another month. So easy!! Will continue to use this place. Highly recommend!!!
TERESA J | First ImpressionsThe price increase did remind me to evaluate if I needed to keep items in storage.
Roger N | Overall ExperienceVery clean and very friendly staff
Donna Q | Overall ExperienceThe manager wouldn't let me park my car in the vehicle secure area at the back I had items stolen I notified police officers they said it was out of their pay grade the items were cell phones and tablets now I'm having all kinds of things accessing my personal account I took pictures of the fence and the sign that said vehicle storage and it clearly states not to exceed $15,000 and there was not one item back there that was under $15,000 I know I drive a s***** car but at the end of the day I needed some kind of place to store it I only requested a few hours
Nathan D | Overall ExperienceAmanda Koehn is the most helpful and caring person I have ever met. She deserves a promotion.
Mark C | Overall ExperienceStaff was very helpful. Would use again and reccommend to others.
Karen H | Overall ExperienceThe staffed agents were not as professional as they could have been. There was a mix up in my storage unit costing my movers a significant delay. It was corrected but without apology. Things should have been smoother. That being said UHaul is almost always my “go to!”
gayle j | First ImpressionsI loved Amanda khone and if prices were more affordable than I would probably try and go back
Rebecca W | Overall ExperienceI wish you had one on the east side. Loved driving in the garage to load. Thank you
Dalila S | Overall ExperienceWhy was I charged an additional $29.03 after returning the truck? I was told you would not charge any more money on my credit card .
Thomas F | First ImpressionsThe staff at this U-Haul facility. It’s always friendly helpful and go above and beyond to help and explain how everything works.
MARIA M | Overall ExperienceDoor was broken too many times. Constantly had to go to office to get access.
Tim W | Overall ExperienceMy name is Erin Wheeler. I had a unit for about a year and a half but unfortunately I got very sick with covid and was hospitalized more than a month at a time 3 times in the last year. It’s been hard. They held onto my unit for me as long as they could. Unfortunately I lost my belongings to auction on the 1st. If there is anything left that nobody wanted, please text me 316-285-8802 and I would be more than happy to come get it. It was all sentimental. Mostly my engagement ring I’ve had for 20 years. Not worth anything to anyone but me. Thank you.
Erin W | Overall ExperienceMy 1 year stay was perfect. Only during my move out at 6am, I had the most trouble accessing the facility and picking up the reserved truck with the app. I had to wait till they were open to get back in the facility and started the truck pickup through the website.
Tamisha M | Overall ExperienceUhaul at 600 Holland has been our storage service, trailer, truck rentals for over the 3 years we have been in Wichita. Wonderrful, helpful and courteous staff. As long as we are here, we will not change.
JAMES W | First ImpressionsWas a bit confusing to start off but once I talked with the desk everything was super smooth. The staff was friendly and very helpful. Glad to have great customer service in an era where it is so lacking. The facility was clean and I felt safe there the whole time.
Carol C | Overall ExperienceCleanest facility I have ever rented from. Most of the staff were very helpful. Some were not. Amanda has been very helpful during my rental agreement.
Susan H | Overall ExperienceIt’s just to pricy if it was $75 I would not feel screwed but it basically being a $100 makes me want to find better options.
Zaydon G | First ImpressionsI wish the code in or alarm will go off had been better explained
WILLIAM B | Overall ExperienceThe staff was helpful
Bernadette H | Online Move InThe only complaint i have was that the keypad denied me access one night that I needed to get in and had to wait until the next day to get in. They had not entered in the system all my info so it looked like I had not paid my bill bit the it was their error. One time the keypad wasn't working and fortunately the inside was still open so I could get in. I had some things in my unit that the family member was only in town for 9 days so we were on a crunch time. That was frustrating and also the alarms being set off constantly
Carolyn F | Overall ExperienceI understand that things break. so I hope you get the door access fixed soon.
SHERRY B | First ImpressionsGreat Experience and clean facility
Lanis H | Overall ExperienceThe best
Joel F | Overall ExperienceEvery staff member was very helpful each and every time I needed them or had questions. Thanks y’all!😚
Yolanda S | Overall ExperienceThe staff were amazing. Left very satisfied.
Joseph s | First ImpressionsClean nice clean secure place
Dan M | Overall ExperienceEveryone there was so helpful and friendly made our experience very enjoyable!
johnny m | Overall ExperienceAmanda and her team were so helpful and friendly!
Sheona S | Overall ExperienceI wish they had this same indoor facility on the East side of town.
Pamela c | Overall ExperienceI thought I rented a10 x 20. Turns out that is 2 10x10 next to each other. I had to get 2 separate locks and ended up only using one unit. I told them after we finished packing the one unit and they said that it was too late. They rent the 10x20 as two units and I would have to unpack and rent a10x10 and could not get my money back for the second unit. It doesn't say online this is two separate units when you rent them. I think this is dishonest and deceiving. Shame on uhaul for ripping people off
karen d | First ImpressionsOnly one elevator in facility. Really should consider a backup. Got stuck in elevator once and patrons alerted staff to the problem to open the door.
Daniel H | Overall ExperienceWe had some confusion with the billing. We got it worked out in the end. But we tried to get in after office hours and found a U-Haul lock on our unit. That was frustrating.
ROBERT J | Overall ExperienceI had to give it a five due to the fact that it so hot inside. I loved the you give carts to help with the load and unload but we needed locks on the wheels. I definitely needed a bigger storage but I was frustrated hot and ready to go.
Kristi C | First ImpressionsThe only problem we had was the alarm going off several times while we were in our unit. (One day, when we were organizing our unit, it went off ten times). We were told they were cutting off locks. The alarm was right by our unit and it was deafening! I understand uhaul needs to have security, but this made it impossible for us to work in our unit for ANY length of time. Which is the reason we moved out. Other than that it was a great experience.
TERESA J | Overall ExperienceThe staff very efficient, facility always clean!
Tara G | Overall ExperienceGreat customer service and prompt help!!
Tara N | Overall ExperienceThe manager, Amanda, went above and beyond to make sure everything we needed was taken care of. Every staff member that we dealt with was extremely courteous and knowledgeable. Highly recommend
larry m | Overall ExperienceMy unit wasn’t actually available
ASHLEE B | First Impressions.
Ryan L | Overall ExperienceRoaches everywhere disgusting
QUINTON P | Overall ExperienceI have dealt with two different places when I rented a UHAUL truck and both are excellent. The people I dealt with when renting a storage place were also top notch. They were the nicest people EVER! The customer service and the janitorial lady was the best. If there is a UHAUL facility close by, I would consider it first for my needs. Thanks to all the people that I came in contact with. You guys are the CATS MEOW.
Regina C | Overall ExperiencePain getting into the building having to enter code twice.
JACOB B | Overall ExperienceI will use again if ever needed. You have a great team at this location. Amanda and the crew have always been very helpful. I have rented many trailers and trucks from this location and will continue too. Thanks again
Ronald H | Overall ExperienceDrive in area needs air circulation or air conditioning. Elevator needs better air circulation, or connected to storage area air conditioning. Both were sweltering and air was thick making hard to breathe.
Michael P | Overall ExperienceEven though I specifically verified this was a 1st floor unit, with your representative, after check in I was assigned a 3rd floor unit. Hopefully the elevator is operable and large enough to accommodate the items I need to move into storage.
Mark D | Online Move InAmanda and the crew at the UHaul always go above and beyond to help get you what you need. I would recommend them to anybody looking for storage, boxes, or truck/trailer rentals. Thanks again for all you help with my move.
SHANE A | Overall ExperienceThe free lock that was part of the online check in was not in the storage locker. A quick visit to the store took care of that issue.
Darrel K | Online Move InI can’t thank Amanda and her staff enough for always making sure my stuff was safe and protected. Her crew was always very helpful. Thanks again
Renae P | Overall ExperienceIt was clean and ready for my family when we arrived.
JACOB B | Online Move InI was comfortable doing business with U-Haul. The employees were friendly, courteous, informative and helpful. The grounds and facility were always clean and maintained.
Thomas S | Overall ExperienceEvery one was very helpful, the facility was was way more than my expectations
ROBERT D | Overall ExperienceI was supposed to get my first month free since I rented a u-haul truck as well but the manager charged me for the storage unit and has never called me back to fix it, very disappointed as I had issues the last time I rented here and I don’t have the time or money to move again.
Shari B | Online Move InCouldn't get the manager to respond to my move outs in fact they're still sending me a bill saying I'm late on my rent I've been moved out for over a month other than that wasn't too bad
JEREMY P | Overall ExperienceWas there for a little over a year and the rates were raised 3-4 times. Pretty ridiculous. The facility is in great condition and well kept and staff is friendly.
cory j | Overall ExperienceAmanda is amazing! Very helpful, quick and efficient!
Shawn M | First Impressionsgetting in after hours was tricky. We did get someone to help eventually
STEPHANIE E | Overall ExperienceGood job
Jad W | First ImpressionsThe late fee is exorbitant.
TABATHA B | Overall ExperienceYou guys were amazing and very helpful
Amber J | First ImpressionsThe staff was very helpful and they were nice.
Denise R | First Impressionsi would ordinarily raye them excellent, and have in the passed! however this last time was took lots of time to check out the truck even though we had reservations ahead of time! otherwise, we love uhaul, especially this one!
melanie t | First ImpressionsThe staff is EXCELLENT!!!! They are welcoming, polite, helpful and just amazing! I admit years ago I had a very negative view of UHaul, but this site and staff have completely turned it around and I think UHaul is excellent. This staff went above and beyond to be helpful.
Cynthia D | Overall ExperienceI had my account set up for autopay from day 1, and yet every month (6 straight) I had to come in and make a payment in person because they couldn't get autopay through their brains.
Danette B | Overall ExperienceUhaul cost me over $700 in items I could not load on my truck or trailer, at least $700 I left for the new owner of my home because it could not fit on the truck and trailer I was stuck with. I do entend to make a call as the trailer blew a tire and brakes causing an unnecessary stay in another hotel where I had to pay for my pets as that was not covered....and then we ran into rain and the truck nor the trailer were sealed so my things were all wet when I unloaded. I am not a happy customer!!!!!!
Vickie B | Overall ExperienceThe girl was very helpful.. she was great. The only bad thing I couldnt get into my unit because i didnt have a knife or scissors on me. So I have no idea what it looks like until tonight when I can bring a knife to open the door.
JULIE S | First ImpressionsAside from the storage unit mix up everything was great. Amanda corrected the situation immediately. The staff on 10/30 were easy to work with and very polite, made the whole process smooth. I will definitely recommend and use this location next time.
Jessie E | Overall ExperienceVery helpful staff , price is right, would recommend to others.
Sharon S | First ImpressionsAll were very friendly and professional! I have my storage there!
Pamela c | First ImpressionsFacility was great. Some staff was helpful. Should not have EVER had to go in 4 times due to not being able to access my unit after hours when I paid for 24hr access. Tried calling the after hours number on the facility for the manager and could not get an answer or a phone call back. Absolutely ridiculous. Due to move out having so many issues with not being able to get in my unit I had to rush to get moved to MN when I would have had a couple days to unload the Uhaul I rented but instead I had about 12hrs! I had to have people move the last of my things out of the unit for me because I could not be there to finish myself unless I wanted to pay for more time with the Uhaul trailer. Worst experience with a storage unit.
BETTY Y | Overall ExperiencePicked up truck Dodge City location and it did not have full tank. Had to go fill
Caroline R | First ImpressionsService was prompt, staff was knowledgeable, and efficient. Facility was clean 5+:stars
Kipp d | First ImpressionsI like the gently used area for people to leave things and take things if they want. I’m sure many people dump trash there but it is nice for people that use it for its intended purpose.
Michael R | First ImpressionsVery good customer service and friendly staff.
LORI J | Overall ExperienceThe staff are amazing! Very friendly and willing to help.
ALISON B | Overall ExperienceThe entire staff is super friendly and professional. From when I went in the office to get a storage unit, to when I returned it. Also when I returned a trailer I had rented.
jose m | Overall ExperienceTerrible experience, manager Amanda never returned one call out of 5 attempts
Timothy J | Overall ExperienceY’all are a bad company to use
Quenton J | Overall ExperienceThe staff was super, but instead of getting a 10x20 they gave me 2 -10x10s I have called the manager Amanda Koehn 4 times and left masgs and was told she would call and have heard nothing. I will not be renting again.
Timothy J | First ImpressionsDidn’t have the unit or the equipment available that i had reserved.
jacob h | First ImpressionsWe recently moved to Topeka and wish there was a storage place like this there. I am disappointed that we did not receive a refund for the three weeks we will not be using the unit.
SABRINA A | Overall ExperienceIt's an excellent facility, everything is in tip top shape. The only real problem I have is that after a certain hours everything is closed. I think it's 10:00 p.m. You no longer have access to your storage. I prefer 24-hour access because sometimes I can't always get there during daylight hours or in the hours that you have to set. Doesn't seem like to me it would be that much extra for you to have a night person considering all the electronic security that you have you shouldn't have any issues with 24-hour facility.
matthew s | First ImpressionsI thank u for everything
Rebecca W | Overall ExperienceThe storage facility was easy to move in and out of. We had no issues during the time we had the storage unit. The only thing I would recommend for U-haul overall is the automatic payment system, it never worked for us. I would recommend renting again and would consider it for future storage needs.
jacob N | Overall ExperienceI don’t know where the storage units good but in the rental for trucks was good also
William U | Overall ExperienceEverything is great about the storage. The only thing that would make my experience better is if trucks could load and unload from opposite sides of the building, saving some walking time. Thanks!
james n | First ImpressionsI really appreciate how clean your facility is.
Matthew D | First ImpressionsI think the prices are overly priced.
Kimberly K | Overall ExperienceOne of the best experiences I have witnessed with customer service!
Marcus M | Overall ExperienceGreat people!!
vickie b | Overall ExperienceOur experience with this U-Haul was excellent. Amanda was extremely friendly and helpful, as were all the staff, with all our needs. We used 2 spots, an RV spot and a unit while we were waiting on our house to be built. The facility was always clean convinient and well kept. Thank you for working with us and making our experience a positive one.
Blaine S | Overall ExperienceUnit could’ve been much cleaner. They need to be swept and/or vacuumed before the next renter. I noticed the corners were especially dirty.
CASSIDY J | Overall ExperienceMy sister is the one that emptied out the locker they told her that the lock belonged to them but it did not belong to me so they took my lock
lynet r | Overall ExperienceThe general manager was awesome with helping us and made sure we had everything we needed.
Richard W | Overall ExperienceWe rented 5 units for 4 months as we moved into a home that required much renovation. Amanda and her staff were always kind and helpful. We would highly recommend using that storage unit to anyone.
Dan A | Overall ExperienceWell staffed and very friendly and helpful
John C | First ImpressionsElevator kept moving up and down even after the doors opened causing various items of ours to fall over and get damaged. The app wasn't working so we couldn't return the truck, got charged for bringing it back after hours, and got charged for an additional day (additional charges were later reversed except for the extra days rental of the utility dolly). Rented a 20ft truck and was given a free storage unit only to discover that the free unit was 7x10x11 and wouldn't hold all of our belongings. The following day received message warning about potential future charges being assessed due to not putting all of their courtesy carts back in the holding area before leaving. All and all I'm over the whole experience and won't ever use them again.
LEANN M | First ImpressionsTop shelf service.
CHRISTOPHER H | Overall ExperienceI was in an emergency move-out situation due to domestic violence. All of the staff was calm and extremely helpful.
Sarah K | First ImpressionsWould have given 5 stars but price is a little too high.
Tommy K | First ImpressionsGreat place and great people. A pleasure doing business here. I highly recommend this facility and the staff.
JIM M | Overall ExperienceThe best storage experience I have ever had. I have rented a few unit throughout the year's to help people out with places to store their things. Nicest, cleanest and most secure storage facility I have ever see. Thank you all.
Ronald H | First ImpressionsAmanda is amazing! Extremely knowledgeable and very friendly. Can't thank her enough for all the help.
Gregory M | First ImpressionsGreat & professional service. Thank you!
Torrey M | Overall ExperienceVery friendly and helpful staff at this location (W Holland Street in Wichita). I'm usually pleased with u-haul but they were beyond the expectations!!! Excellent services there: for the truck rental, for the units, etc...
Sandra A | Overall ExperienceEveryone very courteous. Thanks
nadyne f | First ImpressionsI tried four different times to have the U-haul return location changed to Wichita because that was where my car was and despite my efforts it remained in Anthony 54 miles away from my car an 10 miles from my home. The only reason I can see for this is either the staff isn't listening or U-haul is trying to stick people with the wrong return location charge of $300 dollars. I returned my U-haul in Anthony an rented it again an still I was stuck with Anthony as my return location despite me telling them that I needed to return the U-haul in Wichita because that was were my car was!! I see that as trying to rip me off or the staff at U-haul just doesn't listen.
Randy S | Overall ExperienceGreat customer service always helpful informative professional and friendly .. They go above and beyond for their customers. A+++ experience thank you so much for making my moving and storage needs a breeze!
nikki g | Overall ExperienceAmanda at the storage facility ? in Wichita went above and beyond the service I I expected to receive , in my opinion she deserves a 5 star rating Thanks U-Haul
David D | First ImpressionsGreat professional customer service. Very efficient and knowledgeable. And storage unit very nice and clean. Thanks!
Torrey M | First ImpressionsI wish the facility had 24-hour access vs 5 AM to 10PM
Jamin J | Online Move InBest service and helpfulness I have come across in years
JIM M | First ImpressionsNo issues
Kipp D | First ImpressionsGreat service.
Donyail S | First ImpressionsToo expensive for me.
Philip A | Overall ExperienceClean, secure storage and very helpful staff.
carol g | Overall ExperienceThe equipment was great. Chadd’s Auto went above and beyond.
pat n | First ImpressionsLoading carts need to be 6-8" wider to help with furniture. Glass doors will probably be broken soon. LOL
Philip A | First ImpressionsI am very impress of the services and customer relation one of the best
henry n | Overall ExperienceGreat staff, gave great details on how everything works!
Jared G | First ImpressionsI'd use it again if I needed to. It was very safe.
Vicki B | Overall ExperienceGreat customer service by Donnethen he is awesome.
Norma T | Overall ExperienceLady that waiting on me cussed and held atme because I wasn’t satisfied with service . And will tell everyone that iknow that never rent or store anything with uhaul .
randy a | Overall ExperienceFacility and staff were great, above my expectations. The process to get a local agent on the phone is horrendous, you should be ashamed of this treatment of customers!
Peter C | Overall ExperienceI didn’t quite understand that I needed to disarm the unit prior to opening the door and I ended up setting off the alarm. But it is great that every unit has an alarm system for it.
Bryan D | Online Move InFirst time storage user. My only complaint is that neither the email or text told me I had to check in when getting there. I did everything online so I assumed that I was checked in and ready since it said my key was in my unit. It gave me access codes and such but did not really explain that I needed them even during store hours. Other than that, it has been great so far.
Kacee M | Online Move InI had to threaten to take legal actions against them
Naomi W | Overall ExperienceEmployees were great. My only recommendation is that there needs to be more parking at the front.
Tracy D | First ImpressionsLast minute unit needed - I was able to go in and get the small unit right away. The process was very quick and painless!!
Kim F | First ImpressionsEveryone is very courteous and helpful. We have worked with Amanda and Rochel and they have answered all of our frequent questions. Thanks to them!
louis t | First ImpressionsThe truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.
jacob N | First ImpressionsThe staff was AH-Mazing! They were very helpful and friendly. They gave great instruction as to the best way to get my car off the tow dolly and unload the truck! I believe the guy'a name is Austin and I didn't catch the woman's name working that night, 01.30.21, as well but both were outstanding! Hands down the best customer service I've received in a long time!
erica m | First ImpressionsComputer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!
mona w | First ImpressionsDidn’t like how price increased within 3 months of joining
zach l | Overall ExperienceGreat facility. Easy to use staff was very helpful. We moved in as they were first opening and very little opening glitches. Rented cargo van too and it was a great experience. Hope I don’t move again but if I do and need temporary storage this where I will go.
john f | Overall ExperienceThe wichita facility was great to me started off bad but wichita made it all better and I will continue to do business with them in the future the reservation part was horrible thank you west wichita for making it better
Tomi C | Overall ExperienceThe staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.
PETER G | First ImpressionsI will be using them again if ever needed. I highly recommend Uhaul storage to friends!!! I've already told some about it!
Kelly H | Overall ExperienceHad a no hassle experience
Richard J | Overall ExperienceI appreciated their understanding and were helpful with helping us make informed decisions.
Kimberly K | Overall ExperienceVery friendly staff. Very hospitable!
Kevin O | First ImpressionsThe staff was friendly, courteous and extremely helpful.
Thomas S | First ImpressionsOur original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!
Wolf Z | First ImpressionsStaff were warm and friendly and very efficient.
Robyn C | First ImpressionsNew, clean, open hallways, fast service. Best storage / uhaul return I have ever had. Great job.
Tim K | First ImpressionsI realize the building just opened but I when I signed on the elevator did not work for 3 days and there are rodents in the building. We had to carry storage unit content up the stairs when moving in and rodent came thru the storage unit.
debra a | First ImpressionsThere was a miss communication on the pickup sight but besides that everything went good
gary d | First ImpressionsAmanda’s professionalism helped make the entire Sign up and move in experience problem free.
robert g | First ImpressionsEveryone was helpful and it was simple to rent the storage space.
michael c | First ImpressionsWaiting for key card/remote entry control for parking area.
ralph r | First ImpressionsAMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESS
Edward C | First ImpressionsBrand new facility. Staff was very helpful and friendly. They went above and beyond to help. Would definitely recommend this facility.
Steve J | First ImpressionsVery helpful and friendly people
Richard J | First Impressions