Customer Reviews for U-Haul Moving & Storage of West Wichita

I was told by the Wichita facility, that the pod would be a day late due to weather conditions. It didn't ruin any plans that week, so I didn't think anything of it. But I did ask if the pod still had the same delivery date to the new house, and they said that it would be delivered on the date I originally requested. I had to wait 2 days without the pod, so I cut out the middle man and picked it up myself. But they did refund the final delivery fee so that worked out in my favor. Just something for the company to look at.

The truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.

I needed to rent a truck at the last minute, the first location I went to didn't have one available but they were able to locate one nearby. The staff at both locations were friendly and very helpful.

Everyone i had contact with was warm, friendly and knowledgeable. They made it all easy and painless. These guys are great

All the catylitic coverters were cut out by scum sucking slime balls

The staff was AH-Mazing! They were very helpful and friendly. They gave great instruction as to the best way to get my car off the tow dolly and unload the truck! I believe the guy'a name is Austin and I didn't catch the woman's name working that night, 01.30.21, as well but both were outstanding! Hands down the best customer service I've received in a long time!

It would be helpful to be able to link a rental to an account. Our rental ended up kind of messed up and they had a few issues when we called to extend the rental one day.

They made a sale in Tupelo, seems like they want you to deliver a truck

Gas gauge incorrect and somehow they wanted to charge me 20 dollars for gas. For 29 miles which was actually 27 scam. Need to have gas gauge all correct i shouldnt have to document my gas

Fast friendly service

Easy to get in and out of the property. Plenty of room for loading and unloading. Well lite and clean.

Was overcharged told that my card charged a hold fee when called was told no was not given back the hold fee and was charged the deposit even though records show deposit was returned but was not

Employees to have a little more experience

Simple process, nice staff, just wish I could have picked up the truck in the location where I had reserved it, instead of 15 miles away.

When unloading from a trailer, the retention straps can interfere with door operation. The customer can solve the problem quickly with a large pry bar.

Nothing

This location was not the suppose to be the drop off point but I knew I could come back from Denver and drop it off here. I could not find any help when I was out in Denver so I had to pull it all the way back to Wichita.

Very helpful, friendly and great customer service.

We requested this location because of convenience, proximity and the great reviews we saw about the people at this location. And, the reviews were spot on--the personnel at this location were knowledgeable, and very helpful to us, as we were unsure where to return our equipment, but did not feel the location that was assigned would work well for us. The wonderful people at this location advised us correctly, and we were able to take the trailer here and drop it off easily. The staff was professional, thorough, quick and pleasant. We couldn't have been happier! Thank you.

Computer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!

Didn’t like how price increased within 3 months of joining

Great facility. Easy to use staff was very helpful. We moved in as they were first opening and very little opening glitches. Rented cargo van too and it was a great experience. Hope I don’t move again but if I do and need temporary storage this where I will go.

Quick and easy drop off. The man working was very friendly. I am impressed about how easy this process was.

Nothing. The manager on the phone was excellent. Our drop off person was exceptional. She had to pull in four different ways to get our boxes in place due to a tricky driveway. She mastered it perfectly and was very kind about for the difficulties she encountered. She was pleasant and excellent at her job. I would highly recommend the service to anyone.

The wichita facility was great to me started off bad but wichita made it all better and I will continue to do business with them in the future the reservation part was horrible thank you west wichita for making it better

The staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.

Fast and painless! The people working here are very good!!

Everybody was very helpful especially, Amanda Koehn.

Loved having a brand new van!

Very long wait time on phone or in person.

Painless transaction..

Your pricing for mileage makes renting a truck for an entire day at Enterprise more affordable. Live and learn.

An employee named Amanda was very pleasant & professional about helping me set up the rental. Everything went according to plan. Thank you for a good experience.

I was able to rent the van almost effortlessly. Agent explained every thing that I inquired on. Will be back at this location again.

Price much higher than expected.

Excellent customer service.

Two options. One truck top speed 45mph. Had a terrible vibration. One truck had to turn the key twice to get it to start. Several trucks on the lot but that was the option. Big new location but disappointing equipment for local moving use

I will be using them again if ever needed. I highly recommend Uhaul storage to friends!!! I've already told some about it!

Great service; very efficient!

You guys were great! Thanks again. Will do business again.

Car dollie needs brakes

works well as is.

Make sure the trailer is secured to the ball.

Very kind and helpful staff at this location! Will recommend to anyone!

All went well. No problems.

It was all good until I got my statement. Charged me for early return without checking in.

I was quoted 1 fee and charged a different fee upon return very unprofessional when a assistant manager can't figure out the correct charges and ask a employee not ranked as high as she to try to figure out the charges before return of the equipment.

Smelled like smoke in the vehicle.

Very efficient and courteous.

Have more 4x8 trailers available at more locations.

Great all-around experience!! Thank you!!

Had a no hassle experience

was not informed i had to return equipment to a certain place. I should have read the complete contract which is a lot of reading. also i had requested 1 drop off place but my contract listed another.

Very clean equipment!

A little more training on how to lower the Left Fender in order to access the vehicle being hauled.

I appreciated their understanding and were helpful with helping us make informed decisions.

Very friendly staff. Very hospitable!

The staff was friendly, courteous and extremely helpful.

Our original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!

Staff were warm and friendly and very efficient.

New, clean, open hallways, fast service. Best storage / uhaul return I have ever had. Great job.

I realize the building just opened but I when I signed on the elevator did not work for 3 days and there are rodents in the building. We had to carry storage unit content up the stairs when moving in and rodent came thru the storage unit.

There was a miss communication on the pickup sight but besides that everything went good

Amanda’s professionalism helped make the entire Sign up and move in experience problem free.

Everyone was helpful and it was simple to rent the storage space.

Waiting for key card/remote entry control for parking area.

AMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESS

Brand new facility. Staff was very helpful and friendly. They went above and beyond to help. Would definitely recommend this facility.

Very helpful and friendly people