Customer Reviews for U-Haul Moving & Storage of Westchase

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westchase

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Larael D. on

Rating:

Customer did not leave a comment.

Katelyn P. on

Rating:

Customer did not leave a comment.

Nowhad K. on

Rating:

Customer did not leave a comment.

Errol K. on

Rating:

The managment staff was wonderful in helping with the check out process, check in was easy too. Katy and Will are great, friendly, and extremely helpful! The van was clean and well maintained. Keep up the great work!! I would definitely recommend this Uhaul location to others and rent here in the future.

Chauncy N. on

Rating:

Customer did not leave a comment.

Roderick M. on

Rating:

Customer did not leave a comment.

courtney L. on

Rating:

Customer did not leave a comment.

Anton D. on

Rating:

The online check in process was a nightmare. Unresponsive for over 40 minutes, reps in the store told me they couldn’t do anything. After begging they finally called and was able to push the order through after almost an hour being there. I asked if I could extend my reservation by an hour since they took an hour to check me in. They refused and the guy even stood up, came around his counter and walked up to my face and started yelling at me. Absolutely horrible service. Never going back again

Maria P. on

Rating:

Guy that helped me out was nice and he did his job efficiently. I was in and out both when I rented the truck and when I returned it.

Giovanni L. on

Rating:

When we picked up the truck the older gentleman helping us was excellent. He quick and efficient. We dropped the truck off a day late, because we were not finished with our move. I received a call from a woman asking when we would be returning the truck. I guaranteed her that it would be returned within the next hour. 15 minutes later, I get another call from the same woman stating that of the car was not returned today they would report it stolen. I was shocked, because I just talked to her 15 minutes prior. She was rude and disrespectful. I would not recommend this location to anyone, if they are going to be treated in that manner.

Temur T. on

Rating:

Customer did not leave a comment.

Pierre W. on

Rating:

Even though I did everything through my phone when I walked in (only to be reminded that I had to do everything from my phone) everyone spoke, even the guy on the phone.

Mathew S. on

Rating:

Check out process was like checking out crown jewels...way over the top. Rented for the day, but said I had to bring it back in 5 hours? Was happy with the rental but had a poor customer experience....

Winston F. on

Rating:

Professional and courteous service was provided. I was very impressed!

MOUHAMADOU G. on

Rating:

Return after hours if a headaches... all those downloading and stuff

Renato A. on

Rating:

Customer did not leave a comment.

Yoslin V. on

Rating:

This office is excelent, keep it.

alayna C. on

Rating:

Have the employees be more understanding and less condescending. Read the notes from the pick up location

William M. on

Rating:

The penalty for gas is irritating! Needs to be Realistic to the market. This was the only item that ruffled my feathers !! Otherwise it was a very good experience !!

chia lin H. on

Rating:

Customer did not leave a comment.

Brandon S. on

Rating:

Customer did not leave a comment.

Cory C. on

Rating:

Said I drove 14 miles and I DIDN'T I drove my car to do the extra driving I don't believe it and the gas needle was playing a game to . They say the needle slightly moves when u start to drive so how do I know what they put was right

Lorenzo S. on

Rating:

We have a corporate account. We have been using Uhaul this location for many years. I have been patient with the company as it has had some transition at this location. But this past weekend I reserved the truck as we do each week to move our church equipment to our worship service. I was awaken from a nap on Saturday afternoon to get our credit card info. I had already made the reservation and our info was on file. I was told that the location that we have used (again for years) did not have the info. This is the fourth time this has happened. I don't know what you can do to prevent it from reoccurring, but I thought I would let you know this is frustrating.

JOSHUA JAMES T. on

Rating:

Had the storage for six years . Never had a problem

Kimberly E. on

Rating:

Customer did not leave a comment.

Anghel A. on

Rating:

Customer did not leave a comment.

Jasmine F. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

I was blocked to access the storage on the 3rd even when my contract run to the 7th

Jawed P. on

Rating:

Customer did not leave a comment.

Lamarr K. on

Rating:

Customer did not leave a comment.

Ana P. on

Rating:

Customer did not leave a comment.

Gloria S. on

Rating:

Mr. Lewis and Ms. Shaylamar are very kind and helpful employees.

Mikeisha L. on

Rating:

Customer did not leave a comment.

Dachne M. on

Rating:

Customer did not leave a comment.

SHEMIKO K. on

Rating:

Customer did not leave a comment.

Jehsi M. on

Rating:

Cheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!

SARAH AMELA L. on

Rating:

Joe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.

PATRICIA W. on

Rating:

Ok thanks again

Satyajit S. on

Rating:

Excellent Service and Very Courteous Staff at this Location!

Otis H. on

Rating:

Wonderful personnel who help in every way.

Lakeshia B. on

Rating:

Cheryl was the best.

Kevin B. on

Rating:

Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.

tex-linetrade F. on

Rating:

The experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.

LaNesha B. on

Rating:

Great Experience!

Carl S. on

Rating:

The facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 — we didn’t know that we were in a more restrictive area.

Brandy W. on

Rating:

Everything was perfect. The staff was also very nice & helpful.

Hau L. on

Rating:

Very pleasant staffs and awesome customer service

PRESTON H. on

Rating:

Customer service really counts. Your employees made me feel like a burden instead of a guest.

Erica N. on

Rating:

Reserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.

SADIE Z. on

Rating:

Very nice staff

drew d. on

Rating:

Staff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.

LAURA B. on

Rating:

THANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.

mary f. on

Rating:

U have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.

dale r. on

Rating:

Really nice folks. Thanks.

Paul Anthony T. on

Rating:

Maria and Patrick make this facility hum! They are very customer focused and professional in their approach and attitude. More than willing to help in any way possible and are on top of account always

Brittany H. on

Rating:

Maria was always thorough, available and understanding. I appreciate their service!

YOLANDA W. on

Rating:

NA

ESTELITA B J. on

Rating:

The cleanest storage place I ever visited/checked. I rented a unit at UHAUL Storage Westchase for 5 years. It’s clean, safe and secure. Thank you Maria for your excellent customer service!

Susan M. on

Rating:

I rented a space to store my clothes after Hurricane Harvey. The staff was friendly and helpful. The facility was spotless, and I appreciated the security of a gated building.