Customer did not leave a comment.Xiaoxing Z.
Customer Reviews for U-Haul Moving & Storage of Westchase
Houston, TX 77042
(24 hour access - outside units and designated interior halls only)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank u very muchLaura G.
Very courteous and friendly. Would have no problem using this facility in the future.RAY G.
BLACK MAN working there on May 2nd 2021 is the BEST EVER. He is SUPER SWEET, PROFESSIONAL, PATIENT, KIND, and SERVICE US EXCELLANT. We are so sorry we don’t know his name.Kristi N. | Overall Experience
Customer did not leave a comment.PAULETTE REDMAN G.
Nothing from my experience, everything was wonderfully accommodatedERIC R.
The guy i found In reception on Monday 26 April 2021 at 4pm was nice and helpful ( i don’t remember his name). We went through all paperwork and he explained me well the process.Anouar M. | First Impressions
They charge me more than 100$ extra for what I have no ideaAOS A.
Customer did not leave a comment.Jean D. | First Impressions
Customer did not leave a comment.Louis W.
Customer did not leave a comment.SHALON S.
Customer did not leave a comment.PETER N.
Honestly i'm not sure what else you could do. Everything went tlike clock work . VERY SMOOTH. Received the correct assistance where needed. Thank you for being there.THOMAS N.
Customer did not leave a comment.THOMAS N. | Overall Experience
Customer did not leave a comment.Sanders K. | Overall Experience
Calvin helped me out alot with the storage and moving with giving me good quality info and he made everything more easyMikal H. | Overall Experience
Amazing staff :-)ASHLEY G.
Customer did not leave a comment.Asia M.
Darius and the general manager woman went beyond service to help me and I appreciate them very much.MARIANNE E. | Online Move In
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.LORI M.
fantastic service, excellent customer serviceCONNIE M.
Customer did not leave a comment.kwasie a. | Overall Experience
Staff was friendly knowledgeable and efficient.ZELLORIA J. | First Impressions
Customer did not leave a comment.Marlon B.
Customer did not leave a comment.Carina A.
Not improve. Just wanted to comment on how nice the two men working the counter where when I picked up and dropped off the truck on 4/2&3/2021. They were friendly, and very polite about the wait but that they were working as fast as they could; though I didn't really notice the wait due the great conversation we were having as they work.CARLTON M.
Nice staffRAFID T.
Customer did not leave a comment.Chintu P.
Joseph showed me a unit and saw there was some type of kiquid spilled on the ground so he immediately gave me another unit that was clean and ready. He was very helpful and nice.Ayana J. | Overall Experience
Manage was very nice ,and acomadating .I really enjoyed my experience.Will be using the everytime.eddie h. | First Impressions
Customer did not leave a comment.REGINA M.
Joanne has a very clean, extremely well maintained facility. I rented from this Uhaul facility for 8 months, I never once saw inoperable security equipment nor trash around the property. Joanne and her husband are wonderful and kind, which makes perfect sense as to their choices in choosing the team they surround themselves and their customers with. Excellent location and I tip my hat and two thumbs up for curb appeal!! Never thought I would say that when speaking of a storage warehouse facility. If you need a storage space this is your place!!Vinita P. | Overall Experience
Nothing amazing staff!!!! They were so wonderful keep up the good work !Challne B.
Good equipment and good service.MORRIS M.
Very friendly and everything was perfect. No changes needed.KHYLA B.
Customer did not leave a comment.DARIUS JERRON H. | Overall Experience
Customer did not leave a comment.Ayana J.
Customer did not leave a comment.ANDRES L.
Customer did not leave a comment.OLUWAPELUMI A.
Customer did not leave a comment.KELVIN N.
Customer did not leave a comment.sharon a. | Overall Experience
Mr. Joe Lewis was fantastic! Early in the morning for my pick up, he was available, friendly and knowledgeable. Both pick up and return process, Mr. Joe was efficient yet was still able to provide the great customer service! Thank you Mr Joe! Give the man a raise!!JENNIFER ANN P.
This place is really good and people in the store are very nice people Mr Calvin and the lady Miss Coffey were very easy to talk and were able to help! Mr Calvin helped me while I did not know what to do and Miss Coffey helped when I got there to drop to truck. Thx you all!SOULEYMANE C.
Customer did not leave a comment.DARIUS JERRON H.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.SPENCER J.
never had problems or bad service while being a customer at UhaulDARIUS JERRON H. | First Impressions
Charged â€œfuel chargeâ€ although I returned the truck with more fuel than I received.Nusret Bulent T.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Lola H.
Customer did not leave a comment.HERBERT W.
Joann Coffey was a wonderful problem solver for me and I thank her immensely she is a consummate professional, thanks again, Ms. Coffey. Best Regards, Moses Mays IIMoses M.
Joan is amazing. Friendly team.tiffany e. | First Impressions
I had such a bad experience that I ended up cancelling and went to Public Storage and rented with them. Public Storage system was seamless and cheaper for a larger unit than what I was going to rent with U-Haul.Lourdes G. | Overall Experience
I was robbed for everything I own and manager never even got back to me about fileing a claim.She said she did'nt think I could file because there was no evidence of a break in.I can't help that.And that is ridiculous.I am quite sure robbers break in all the time and leave no evidence.She said she'd talk to her supervisor then never got back to me.I was obviously robbed it did'nt even do me any good to have the insurance .When I told her I had 1000 dollars worth of stuff she just said no.Like that was'nt possible.Debra S. | Overall Experience
Customer did not leave a comment.Zachary C.
Excellent service and well run facility - highly recommend it!William J. | Overall Experience
Customer did not leave a comment.KYANA B.
Customer did not leave a comment.Rafael M.
Customer did not leave a comment.Ilyas I.
Not sure of anything.BRUCE W.
Customer did not leave a comment.FRANCONY D.
Mrs.Joann was an amazing person, did everything she could to convince me that was the place for me to store my belongings! Didn’t have the storage size I needed but she made it work! Very pleased and highly recommendJonathan G. | First Impressions
Absolutely amazing job! Thank you all for taking care of the customers during these Covid conditions.Byron C.
Customer did not leave a comment.LARAVEN P.
The agent was kind enough to give me a call and informed me that if I was 1 hour late, which I was, the reservation would be cancelled. He told me he would give me 1/2 hour extra to pick up the truck which was kind of him. I did not know that I had 1 hour from my reservation to pick up the truck.JEROME A.
Smelled a little like urine and smoke.Sonny C. | Overall Experience
Wonderful team, very friendly, Mrs. JoAnn is absolutely amazing and most helpful, she helped remove the guesswork. I had the most delightful rental experience ever, here at this location.BERNICE LENORA F.
Customer did not leave a comment.ANA C.
Customer did not leave a comment.RAQEAL P.
Cabin was very dirty. Ashtray was filled with cigarettes. Smelled like smoke. I had to stop and get Clorox wipes to wipe down and clean the entire cabin. It was rough.Rick L.
The staff was very nice and professional. I would use them again if necessary and I would recommend them to a friend.Eddrina S.
It was my first time renting a uhaul and it could not have been a more worse experience. I got there at 5pm on Friday and was rushed through the rental service with minimal interruptions but was not given the chance to review equipment and gas prior to taking off. I was just given the key and sent on my way. The day after, I found the master lock for the back to be damaged and unusable. I went to target bought my OWN lock and used it. Upon returning the vehicle I informed location of lock situation and all that was said was â€œokay, I'll make note of that â€œ as he wrote nothing of it on the computer and nothing of it on a piece of paper for later. Last but not least, I was charged for gas unjustly. I took pictures of where I filled the tank which was dead center of 7/8th and F(which was where it was when I first got it, I have the receipt). Called and was refunded my money but why on earth unjustly charge me to begin with ? What a rolllercoater this was with uhaul.RAYMUNDO E.
Very friendly and helpful service.Marc C.
Customer did not leave a comment.J F.
Customer did not leave a comment.DOUGLAS L.
Customer did not leave a comment.Sonny C. | First Impressions
Customer did not leave a comment.Deisy D.
Staff was helpful and courteous. Great group.KENNETH E.
Outstanding Customer Service! Property, Units & Vehicles always very clean. Highly recommend Thank youSandra C. | Overall Experience
Great service, very knowledgeable staff.Ken E. | First Impressions
Staff at the location were friendly and helpful. Will use this location again for any moving needs.Robert F.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.Khadijah F.
Customer did not leave a comment.ADRIEL BERNARD I L.
I'll be backThomas L. | Overall Experience
Customer did not leave a comment.YAO Z.
Joanne was amazing extremely helpful and professional. i will recommend uhaul to all:Kristopher S. | Overall Experience
Customer did not leave a comment.Kelly Y. | Overall Experience
Customer did not leave a comment.CAROL R.
Customer service was very satisfactory they should keep it like thatAgyemang K.
Just exceptional! storage and teamwork at locationGery W. | Overall Experience
Employees were competent, helpful and cordial.CHRISTINE E.
Customer did not leave a comment.ADRIEL BERNARD I L.
Customer did not leave a comment.James V. | Overall Experience
The staff was more than friendly and deserves recognition.Jacob K.
Agent was very helpfulJOEL C.
Customer did not leave a comment.Janice M.
Customer did not leave a comment.EMEREMCHIMEZE N.
Customer did not leave a comment.Ernestina L.
Customer did not leave a comment.HENRIETTA I.
Customer did not leave a comment.Johnella J.
I used the storage unit for a couple of months and i never had any issues. They were very helpful and helped make my moving out process easy.Shade J. | Overall Experience
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Stephanie C. | Overall Experience
I had a great experience at this location, the front desk lady is so wonderful,they've ot great customer service at this location.ADEDOYIN O.
Customer did not leave a comment.Erin W. | Overall Experience
Customer did not leave a comment.PRINCESS O.
No improvements - just praise the man who helped me was awesome.Adrienne D.
Customer did not leave a comment.John H.
Verify milage. It was 1 mile off, when I got it which means I paid for 1 mile i didnt use. that can be a big deal to a customer.No one wants to pay for something they did not use.LILLIE A.
The only thing is if a person makes a reservation at a particular time and has to wait for 15 minutes before being service. The time must reflect the actual time of the rental. I don't think it's professional not to reflect the actual time this falls in the category of questionable practices meaning that hidden agenda of charging additional charges upon return.DAFFNEY O.
Need more parking for the customersCASSANDRA J.
Customer did not leave a comment.Robert M. | First Impressions
Great management!!Gery W. | First Impressions
Customer did not leave a comment.Naomi S.
The only thing I didn't like about this location is that it seemed that they were short staffed. After receiving my truck and told that it was ready to go, I went all the way home and saw that my moving equipment was missing. So I had to drive back to the Uhaul place to get the equipment that they forgot to load on my truck. Also there is a need for a bigger parking lot. While returning my truck there was a big traffic jam which mad people upset and do ignorant things in the process. OVerall the customer service was great.NAYTRISHA O.
Keep the good work guys. And thanks The Rifas family.Wilfredo R. | First Impressions
Customer did not leave a comment.DOROTHY D.
I want to be contacted by a district manager immediatelyCruz P.
Customer did not leave a comment.David H. | Overall Experience
Customer did not leave a comment.Edgar R.
Customer did not leave a comment.Nory T.
Equipment, staff, and customer service are GREAT! Thank you, Jon-Michel BobineauxJON B.
Joann C. was wonderful to work with. She was very friendly and answered all my questions about my reservation. I highly recommend going to see her for your U-Haul needs!!! Thanks Joann :)ERICA D.
Joanna is the bestStephanie C. | First Impressions
During the transaction portion before I actually drove the vehicle off the lot, the staff member told me that the gas tank was 3/4 full. Apparently it was actually 7/8th which was reflected in the paper work I signed, as the manager pointed out when I returned the vehicle, however I was told it was 3/4th during the signing. I understand that it could have been an honest mistake by the staff member who helped me during the transaction when she said "3/4th" instead of "7/8th", but I don't think I should have been charged for the gas because it was 1 mark below were it was originally. Although I was only charged about $3, it's the morale that counts. Most people would have let something so small like that slide.MABEL O.
The customer service was just excellent.EDSON M.
Quick service, no issues at all!MILIKA DENA H.
Customer did not leave a comment.RANDALL M.
Customer did not leave a comment.Carolyn P.
The lady was very nice and I will recommend to family and friends.LAWRENCE DANTE M. | First Impressions
The counter attendant, Joseph I believe, was very courteous & informative. Made the experience easy & smooth.Ian E.
Customer did not leave a comment.Dung N.
Customer did not leave a comment.Keir T.
Customer did not leave a comment.MICHAEL J R. | Overall Experience
Customer did not leave a comment.Debra S. | First Impressions
Customer did not leave a comment.Jeremy K. | Overall Experience
Customer did not leave a comment.DONNA R. | First Impressions
Customer did not leave a comment.Allyson N. | First Impressions
Customer did not leave a comment.Stacy B. | First Impressions
Joann was awesome and extremely helpful.Kristopher S. | First Impressions
Customer did not leave a comment.James V. | First Impressions
the light would not come on in our unit.Robert M. | Overall Experience
Customer did not leave a comment.Ada Violeta N. | Overall Experience
Mrs. Joann was excellent very professional.. Yes! I would recommend any of my friends to this U-Haul.. Mrs. Joann was so professional. This is how you treat the customer ... and may GOD Almighty bless her & her family ..once again thank you..Alvin T. | First Impressions
Customer did not leave a comment.Victoria C. | Overall Experience
Customer did not leave a comment.Robert M. | Overall Experience
The employees are a blessing in the manager is an answer to my prayers. Professionalism and customer service were exceptional. The people that work here are not only hard workers but good genuine hearted Americans and that alone speaks volume!!! U-Haul is not just a business it’s a business that cares!!!Demacio J. | Overall Experience
Staff are motivated and friendly. This is a secure and well managed facility. Added security measures ensure that entry gate and elevator access are linked. Only issue is long term budget impact - rent is month to month and rent increases can and have occured with little advance notice. The last increase labelled as "nominal" was in fact 7%. All in all, given that only 2 increases occured during the 20 years I rented, the experience was reasonable.STANSBURY D. | Overall Experience
Customer did not leave a comment.laquita c. | Overall Experience
I would use again.Greg G. | Overall Experience
The managers and staff were great!Penolope K. | Overall Experience
The current manager is so kind and friendly. Wish she was there all along.Irene E. | Overall Experience
checking in on a one way, I was disappointed that the on site person suggested I call the 800 # which I did then, after a 10 minute wait online, was told that I needed to call scheduling to check in my one way..... what the heck is that about UHAUL. For god sake. please correct that broken process... after a 12 hour day of packing, driving and unloading in 100 degree heat I don/t need the run around from a person on a phone or in the office.Robert M. | First Impressions
I have seldom worked with an organizations people as friendly and as helpful as JoAnn and her entire staff. Thank you for putting them in place.M M W. | Overall Experience
Customer did not leave a comment.Mark E. | First Impressions
Customer did not leave a comment.Kierra F. | First Impressions
U-Haul was quick in finding a truck same day at a convenient location. Picking up the truck and returning it was easy.Guadalupe S. | First Impressions
Facility is great, just some of the folks who work there need to remember it doesn't hurt to be nice and courteous to the customers.LORRAINE R. | Overall Experience
The associates were very friendly and helpful.Robert M. | First Impressions
Customer did not leave a comment.LaToya S. | Overall Experience
Customer did not leave a comment.JUAN B. | Overall Experience
The owners were tremendous and really care, and most staff very helpful yet some front desk staff could benefit from some customer service classes yet I commend them working in today's environment of covid. I will say I am disappointed in uhaul for not bringing down prices at all, and I called to ask. I moved to Proguard and hav an alarm on my unit and provided a lock for free, and pay half the price of uhaul. I recommend uhaul consider safety and business practice of Proguard and do some changes. Thanks for storing my belongings for 3 years, PhillipPhillip L. | Overall Experience
The unit above my unit (a029) is leaking something oily and it got on my furniture and it will not come out.JANEE monique S. | Overall Experience
Great facility. Met our needs and exceeded our expectations.Jan B. | Overall Experience
Staff act as though he was tired but got the job donefrederick d. | First Impressions
when I signed up to rent the unit i gave my banking info for auto draft payments. the first payment went without hick up. the second payment i got a notice i was late so i called and gave me banking info again they made the payment. every month forward i would get an email of a late fee assessed and would have to go online to pay my rent payment. i set up auto payment every month and it never would auto pay. for 6+ months i had to pay more than $50 in fees because of their payment system never working and them not notifying me of the payment until after the fees were put onto my account. i finally got fed up with it and moved my stuff out and cancelled my unit. would I recommend this place? no unless you pay for the unit 12 months at once.Timothy P. | Overall Experience
Nice and professional staff. They were helpful to me.MICHEAL P. | Overall Experience
The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.regine d. | First Impressions
Nothing to reportDenise Marie H. | Overall Experience
It's was awesome.JANEE monique S. | First Impressions
The entire experience, from rental to check out, was quick and painless.Paul G. | Overall Experience
Wow! Great customer service! Efficient! Thanks KatyAgnes H. | Overall Experience
The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.Steven M. | First Impressions
Had the storage for six years . Never had a problemJOSHUA JAMES T. | Overall Experience
I was blocked to access the storage on the 3rd even when my contract run to the 7thDavid M. | Overall Experience
Cheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!Jehsi M. | Overall Experience
Joe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.SARAH AMELA L. | Overall Experience
Ok thanks againPATRICIA W. | Overall Experience
Excellent Service and Very Courteous Staff at this Location!Satyajit S. | Overall Experience
Wonderful personnel who help in every way.Donna Jean C. | First Impressions
Cheryl was the best.Lakeshia B. | First Impressions
Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.Kevin B. | First Impressions
The experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.tex-linetrade F. | Overall Experience
Great Experience!LaNesha B. | Overall Experience
The facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 — we didn’t know that we were in a more restrictive area.Carl S. | Overall Experience
Everything was perfect. The staff was also very nice & helpful.Brandy W. | Overall Experience
Very pleasant staffs and awesome customer serviceHau L. | First Impressions
Customer service really counts. Your employees made me feel like a burden instead of a guest.PRESTON H. | Overall Experience
Reserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.Erica N. | Reservation
Very nice staffSADIE Z. | Overall Experience
Staff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.drew d. | Overall Experience
THANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.LAURA B. | Overall Experience
U have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.mary f. | Overall Experience
Really nice folks. Thanks.dale r. | Overall Experience
Maria and Patrick make this facility hum! They are very customer focused and professional in their approach and attitude. More than willing to help in any way possible and are on top of account alwaysPaul Anthony T. | Overall Experience
Maria was always thorough, available and understanding. I appreciate their service!Brittany H. | Overall Experience
NAYOLANDA W. | Overall Experience
The cleanest storage place I ever visited/checked. I rented a unit at UHAUL Storage Westchase for 5 years. It’s clean, safe and secure. Thank you Maria for your excellent customer service!ESTELITA B J. | Overall Experience
I rented a space to store my clothes after Hurricane Harvey. The staff was friendly and helpful. The facility was spotless, and I appreciated the security of a gated building.Susan M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!