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CARNESSIA W.Customer Reviews for U-Haul Moving & Storage of Westchase
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All three store employees were very helpful when I came in to rent a storage and 10' truck. Process was smooth and could not ask for a better experience.
SIDNEY W.Trucks should be serviced regularly. My truck had alerts all over the dashboard. The door lock where you load your items was almost rusted shut. I put more gas in the tank that I should have and the worker swore I did not overfill the tank. This has happen to me twice at this location.
Marice G.La persona que me atendio hizo todo lo posible para darme un buen servicio.
carlos F.Give complete and accurate details on what a person spending so that they are prepared don't hit them with surprises and extra cost that's not right and it's expensive
Marlon J.Thank you
Ignace T.Very detailed
christina J.The uhual I rented had roaches
Dion W.Great experience and quick. No hassles. Amazing guy at the checkout was very helpful
Jenae B.Nice gentlemen and lady
KEISHA G.Thank you Joe for going over and beyond to get me in last minute!
Jimmy I.The worker from this morning was so nice. I appreciate all he has done
edith F.Nothing much just keep improving
guy K.The small storage I've rented for years were broken into and items were taken. The door frame was poorly designed and could not have prevented any simple kick-in or easily bending of sheet metal to compromise the lock.
Sam L.Parking lot too small for 20 foot truck to pull in from access road.
Craig S.Excellent Customer Service, Thank You
Maribel A. | Overall ExperienceGive discount
VINCILE W.I requested a van but got a beat up dilapidated truck with no sun visors, no way to secure the driver's door, which kept flashing at me that it was open, and no shocks or springs. I couldn't adjust the seat to my size of 5'1" which is precisely why I need a van. It was a safety nightmare using that vehicle and it should be taken out of service. I was told that I could get a van on Sunday morning or they would get one but that was not the case at all. I own rent houses and am a single woman so I have probably given this location alone at least $700 worth of revenue since January but this is the last time I will use this or any UHaul. They are nice but they don't treat long term customers accordingly. I will go somewhere else and tell others to do the same. Signing off to go to Yelp now.
Deborah S.The levator was not operating and had to move from the
Danny V. | Overall ExperienceIt was a smooth and easy process checking in and out. Thank you
Rebecca M. | Overall ExperienceThe staff was very helpful and very nice. Helpful and friendly. Thank you for helping me.
latanya c. | Overall ExperienceVery unprofessional they were all over the place didn't know how to hook up the hauler for my car had me going different places to hook up took me hours to get this move done
MARTINA B.Great and reliable place
GABRIEL C.Drop off/storage location was overall great!! The gentleman that helped us out was super!!
Joe W.Never because I didn't even use the truck I rented it and found out I didn't have to bought it right back and I got charged 78.00 for nothing but I won't rent no more
LAQUE B.N/A
Damiao L.Great customer service. Mr Joe Lewis is a great representative of U-Haul. You're company is lucky to have him working with you.
Laurence C.Customer service was absolutely trash. Idk his name but he shouldn't be front desk.
Shelby B.While customer service was great - the items I reserved online were not available at this location (furniture pads, utility dolly, and the rentable packing bins). We were given an appliance dolly on hand and I went out of my way to another uhaul center for the packing bins. I think these shouldn't be made available online if they are not in stock at the location we are picking up equipment and the truck rental from.
Clarissa C.Great experience. I talked to Amanda to set up appointment. She was amazing and patient.
OLAYINKA TOSIN S.Everything was great
ELLA B.Great service
PHYLLIS M.The manager was great. Great attitude, great customer service. Patient. I do not remember his name but he had blonde streaks in his hair. Very nice.
KAZMIN L.I was very satisfied. The agents were very professional, and friendly. I will definitely recommend the facility to friend, and family members. Thank you.
Fatou G. | Overall ExperienceThe truck could've been cleaner. There was some dog hair in the truck, which didn't bother me. I just didn't want to be blamed for it when I dropped it off. The customer service by the two gentleman was great. They're were really nice. Younger man and an older man. I would definitely recommend.
Shannon S.Very pleased with uhaul storage, that been around for years and I been using them for years. Yes I will recommend them 🙂
Johnny M. | First ImpressionsExcellent service love that
JUMA G.Drop box
MUDAHER S.Customer service was really great simple easy in and out would definitely recommend this location !
Kelly J.My unit A339 was broken into and they stoled all of my belongings!! I made my payments on time!! I’m not happy about this at all!! I didn’t pay my money for my things to be taken from me!!! This is considered very poor business and service!!!! This is not acceptable and something need to do done or I will take this to court!! I have proof, witness and pictures to back my case up!! Will need recommend this facility to no one!!!
Cicely F. | Overall ExperienceNothing
MARLON J.I was given a bad truck at first. Had to take it back and get a new one. I was screwed over in mileage and gas replacement. I was not give gas credit even as I was given a truck on empty. This was not a good rental. Poor service.
MORESE G.We found out an hour before pick up that we were required to drive twice the distance in order to pick up our 9 foot van, by the time we got it back we weren't able to actually use it and had to return it. We had also ordered a dolly and furniture pass that were never put in the truck we picked up. I won't be returning to U-Haul anytime soon.
Zachary B.The only problem I had was returning it.Doing the return was very stressful I tried to sent those pictures and it kept making me do it over and over again. I had gotten to the point that I was going to take truck home and wait until the office opens to return it. I do not like the returns after hours.
SANTTINA W.Every employee there was very knowledgeable and helpful in my process of renting a truck. I've rented there in the past and received the same helpful treatment.
GERALD G.I fell on hard times and got behind on my unit I was told by a manager that I could sign a agreement and pay to keep my storage and gave him the date I would come in and he approved it. Only to get a call from a lady saying that I couldn’t and my unit was being sold despite what me and the manager had agreed on. And I literally lost everything I owned. I think that was unfair
LACHASATIE G. | Overall ExperienceHave a better customer service.
OUSSAMA A.Thanks
JAMES E.Quick service very nice associates
SHAUNDRA B.I dropped off the truck but I would like to receive my invoice.
Leslie M.Will use this location in future
MONET H.Great service
SONTIEL C.Serve snacks 😊
Charlotte S.Staff was not friendly didn't greet me when I walked in didn't ask Me if I needed help or what I was there looking for on my visit to the store
Jeannette V.The young man who works there was rude, insolent, and argumentative. This occurred twice - when I went to rent furniture pads and when I went to return them the next day. When I went to rent the furniture pads, an older gentleman had to help me because the young man didn't know how to cancel the receipt that did not show my right last name. His response was to confirm that my first name was correct, which I acknowledge three times but that was not the issue - it was the last name that was incorrect. He said it must be a typo, he didn't type it, and he couldn't change it. Then he told me I had to "move" to the other counter and wait for the older gentleman to take care of me. As I was putting back my phone and ID and paperwork, it was not fast enough for him and he told me to "move" again. When I went to return the 12 pads the next day, I brought in six the first trip and he told me that I had to fold them (which they were), put them in a plastic bag and tie the bag or I would be charged extra. I asked him to print out the receipt I was given the day before so I can see where it stated that they had to be placed in a plastic bag and tied. He had a small phone and said he was going to print it out. I waited and he said he couldn't print it out and that I had to wait for "Joe" - it was 9:40AM and I told him that I had to be at work at 10:00 would he just check the pads in so I can be on my way. He said no he couldn't and that I had to wait. I asked when "Joe" was returning and he said he didn't know. I asked what his name was and he just walked away, I asked again and he did not answer. I saw some business cards and called "Calvin" who came and took care of me. It was ridiculous! I will not return there to rent a truck that I need in a few weeks just so that I do not have to deal with the young man.
Evelyn V.Fast in and out service with friendly people, you can't ask for more!
Zachary C.This location that I rented the truck from keeps charging my card for random charges. This is ridiculous
SAMANTHA M.Check in was easy and return was even easier. No hidden fees and everyone was so nice
YVETTE F.Everything was perfect. Great service.
WILLIAM A.Reggie was very helpful and knowledgeable.
KYRA H. | Overall ExperienceGreat service
CESAR M.Everything was very exceptional, from the team members to the equipment.
JACQUELINE T.Hiring people who knows your policies
Carwin B.The customer service was great . The people working there were friendly and helped me with the entire process .
ASAD A. | Overall ExperienceOn the day of moving out of my storage someone left the funk of raw personal stintich Of their low body in front of the storage I once had I was sore embarrassed when the movers smelt it and made comments about it not being a black but continue voicing words all thru the moving....... Of they were all man
cheryl j. | Overall ExperienceUnit was clean and ready for me when I got there. Online check-in was simple and easy to understand. The only improvement I would suggest is cracking down on the gate usage. There was almost a free-flow of people entering without codes or access cards.
Bradly G. | Online Move InGreat place anything and anyday. Wonderful and the best management I can verge for and friendly Manager. I will always work with U haul and also recommend to friends. Thank you for taking care of my properties.
kingsly o. | Overall ExperienceThis was an interesting trip. I initially used this storage unit because it was the only one open at the time in my area. I got there at opening time, and the 2 attendants were already overloaded. Only one person appeared to be able to operate the computer, and from what I heard the system was down. Once it was my turn, approximately 30 minutes later, I rented a unit on the midway. My movers had already arrived to fill the unit. When I went to inspect the unit, it already had a lock on it. I was told that the staff could do nothing about the lock. This resulted in unnecessary delays to the access to the unit for my movers. Upon notifying the main attendant, Joe, found another unit. For my troubles, he offered the first month rent free. By this time, my credit card had already been charged for the unit. I asked the attendant what they would do about the charge, and he said that I had a credit. I took his word on good faith and left my items in storage. Thinking I would still have the account credit. 14 days later I need to remove my items, and there is an unrented U-Haul van in front of the doors to get to my unit. When I told local management, they said they could not move the truck. This resulted in unnecessary delays to the access to the unit for my movers. When I went to close the account, and explained my situation. I asked about the credit, and the attendant said I would need to come back when the manager was there. I came back another day, the manager appeared to be there. He tells me that he sees the notes of what happened, but he does not see the credit to the account. I decided to close the account. As the manager checked on the unit, another attendant tells me to call the corporate number, as there is nothing they can do for me. I called the corporate number, and described my situation. They apologized and said that they would contact the manager to find out what happened. Corporate tells me that the manager would call the attendant that made the promises, and get back with me that day. It has been over 24 hours and I have not heard from the Corporate or local manager. I would like the promise of the first month free to be honored and I would like the unit cost to be returned to my account. The delays to my moving company is worth that much.
JAMES S. | Overall ExperienceIt’s SO creepy inside! It’s an older building, so it’s not surprising that there are creaking sounds. However, that, coupled with lights that only come on as you move through the building, and that leaves the hallway behind you and further ahead of you so very dark, was just too much for me. I didn’t feel safe.
Stephanie N. | Overall ExperienceMr. Calvin, Carl and all the staff were very professional and very helpful. I will recommend this location to others.
ZELLORIA J. | Overall ExperienceAfter looking at the selected storage unit I noticed the overhead door is only about 90” tall. The orange facade above the door creates the look of an opening closer to 9 ft tall. If it were actually about 9 ft. tall it would make loading and unloading my item a lot easier and faster. One of the door tracks is very loose near the top of the track and the door comes out of the track. The mounting bracket is bent and should be straightened out or replaced. We will see how the maintenance man handles this this week.
Lee F. | First ImpressionsGot billed twice after move out. Still waiting for my second refund
NICOLE H. | Overall ExperienceMY STORAGE FACILITY WAS VERY CONVENIENT AND WELL LIT FOR WHATEVER TIME I WAS THERE. THE STAFF WAS VERY FRIENDLY AND ASSISTED ME WITH QUESTIONS OR CONCERNS VERY RESPECTFUL AND IF POSSIBLE WILL USE THEM AGAIN WHEN I NEED TO STORE ITEMS AGAIN.
CARROL F. | Overall ExperienceEl personal muy eficiente y amables muy excelente experiencia ❤️
Claudia N. | Overall ExperienceOverall service was phenomenal!
TRAVIN G. | Overall ExperienceI was trying to save my storage. Pandemic hit and it was fees on top of fees. I received a call about making a payment called the same day. It rung until it rolled over to the call center and never received a call or a letter or anything. This was a horrible experience and now i have none of those things anymore. Call to see what can be done and they seem to have an attitude all the time.
Jackueline S. | Overall ExperienceCube Storage at 2890 Sam Houston PkWY S is the best as it get.
PAUL D. | First ImpressionsBLACK MAN working there on May 2nd 2021 is the BEST EVER. He is SUPER SWEET, PROFESSIONAL, PATIENT, KIND, and SERVICE US EXCELLANT. We are so sorry we don’t know his name.
Kristi N. | Overall ExperienceThe guy i found In reception on Monday 26 April 2021 at 4pm was nice and helpful ( i don’t remember his name). We went through all paperwork and he explained me well the process.
Anouar M. | First ImpressionsCalvin helped me out alot with the storage and moving with giving me good quality info and he made everything more easy
Mikal H. | Overall ExperienceDarius and the general manager woman went beyond service to help me and I appreciate them very much.
MARIANNE E. | Online Move InStaff was friendly knowledgeable and efficient.
ZELLORIA J. | First ImpressionsJoseph showed me a unit and saw there was some type of kiquid spilled on the ground so he immediately gave me another unit that was clean and ready. He was very helpful and nice.
AYANA J. | Overall ExperienceManage was very nice ,and acomadating .I really enjoyed my experience.Will be using the everytime.
eddie h. | First ImpressionsJoanne has a very clean, extremely well maintained facility. I rented from this Uhaul facility for 8 months, I never once saw inoperable security equipment nor trash around the property. Joanne and her husband are wonderful and kind, which makes perfect sense as to their choices in choosing the team they surround themselves and their customers with. Excellent location and I tip my hat and two thumbs up for curb appeal!! Never thought I would say that when speaking of a storage warehouse facility. If you need a storage space this is your place!!
Vinita P. | Overall Experiencenever had problems or bad service while being a customer at Uhaul
DARIUS JERRON H. | First ImpressionsJoan is amazing. Friendly team.
tiffany e. | First ImpressionsI had such a bad experience that I ended up cancelling and went to Public Storage and rented with them. Public Storage system was seamless and cheaper for a larger unit than what I was going to rent with U-Haul.
Lourdes G. | Overall ExperienceI was robbed for everything I own and manager never even got back to me about fileing a claim.She said she did'nt think I could file because there was no evidence of a break in.I can't help that.And that is ridiculous.I am quite sure robbers break in all the time and leave no evidence.She said she'd talk to her supervisor then never got back to me.I was obviously robbed it did'nt even do me any good to have the insurance .When I told her I had 1000 dollars worth of stuff she just said no.Like that was'nt possible.
Debra S. | Overall ExperienceExcellent service and well run facility - highly recommend it!
William J. | Overall ExperienceMrs.Joann was an amazing person, did everything she could to convince me that was the place for me to store my belongings! Didn’t have the storage size I needed but she made it work! Very pleased and highly recommend
Jonathan G. | First ImpressionsSmelled a little like urine and smoke.
Sonny C. | Overall ExperienceOutstanding Customer Service! Property, Units & Vehicles always very clean. Highly recommend Thank you
Sandra C. | Overall ExperienceGreat service, very knowledgeable staff.
Ken E. | First ImpressionsI'll be back
Thomas L. | Overall ExperienceJoanne was amazing extremely helpful and professional. i will recommend uhaul to all:
Kristopher S. | Overall ExperienceJust exceptional! storage and teamwork at location
Gery W. | Overall ExperienceI used the storage unit for a couple of months and i never had any issues. They were very helpful and helped make my moving out process easy.
Shade J. | Overall ExperienceGreat management!!
Gery W. | First ImpressionsKeep the good work guys. And thanks The Rifas family.
Wilfredo R. | First ImpressionsJoanna is the best
Stephanie C. | First ImpressionsThe lady was very nice and I will recommend to family and friends.
LAWRENCE DANTE M. | First ImpressionsJoann was awesome and extremely helpful.
Kristopher S. | First Impressionsthe light would not come on in our unit.
Robert M. | Overall ExperienceMrs. Joann was excellent very professional.. Yes! I would recommend any of my friends to this U-Haul.. Mrs. Joann was so professional. This is how you treat the customer ... and may GOD Almighty bless her & her family ..once again thank you..
Alvin T. | First ImpressionsThe employees are a blessing in the manager is an answer to my prayers. Professionalism and customer service were exceptional. The people that work here are not only hard workers but good genuine hearted Americans and that alone speaks volume!!! U-Haul is not just a business it’s a business that cares!!!
Demacio J. | Overall ExperienceStaff are motivated and friendly. This is a secure and well managed facility. Added security measures ensure that entry gate and elevator access are linked. Only issue is long term budget impact - rent is month to month and rent increases can and have occured with little advance notice. The last increase labelled as "nominal" was in fact 7%. All in all, given that only 2 increases occured during the 20 years I rented, the experience was reasonable.
STANSBURY D. | Overall ExperienceI would use again.
Greg G. | Overall ExperienceThe managers and staff were great!
Penolope K. | Overall ExperienceThe current manager is so kind and friendly. Wish she was there all along.
Irene E. | Overall Experiencechecking in on a one way, I was disappointed that the on site person suggested I call the 800 # which I did then, after a 10 minute wait online, was told that I needed to call scheduling to check in my one way..... what the heck is that about UHAUL. For god sake. please correct that broken process... after a 12 hour day of packing, driving and unloading in 100 degree heat I don/t need the run around from a person on a phone or in the office.
Robert M. | First ImpressionsI have seldom worked with an organizations people as friendly and as helpful as JoAnn and her entire staff. Thank you for putting them in place.
M M W. | Overall ExperienceU-Haul was quick in finding a truck same day at a convenient location. Picking up the truck and returning it was easy.
Guadalupe S. | First ImpressionsFacility is great, just some of the folks who work there need to remember it doesn't hurt to be nice and courteous to the customers.
LORRAINE R. | Overall ExperienceThe associates were very friendly and helpful.
Robert M. | First ImpressionsThe owners were tremendous and really care, and most staff very helpful yet some front desk staff could benefit from some customer service classes yet I commend them working in today's environment of covid. I will say I am disappointed in uhaul for not bringing down prices at all, and I called to ask. I moved to Proguard and hav an alarm on my unit and provided a lock for free, and pay half the price of uhaul. I recommend uhaul consider safety and business practice of Proguard and do some changes. Thanks for storing my belongings for 3 years, Phillip
Phillip L. | Overall ExperienceThe unit above my unit (a029) is leaking something oily and it got on my furniture and it will not come out.
JANEE monique S. | Overall ExperienceGreat facility. Met our needs and exceeded our expectations.
Jan B. | Overall ExperienceStaff act as though he was tired but got the job done
frederick d. | First Impressionswhen I signed up to rent the unit i gave my banking info for auto draft payments. the first payment went without hick up. the second payment i got a notice i was late so i called and gave me banking info again they made the payment. every month forward i would get an email of a late fee assessed and would have to go online to pay my rent payment. i set up auto payment every month and it never would auto pay. for 6+ months i had to pay more than $50 in fees because of their payment system never working and them not notifying me of the payment until after the fees were put onto my account. i finally got fed up with it and moved my stuff out and cancelled my unit. would I recommend this place? no unless you pay for the unit 12 months at once.
Timothy P. | Overall ExperienceNice and professional staff. They were helpful to me.
MICHEAL P. | Overall ExperienceThe young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.
regine d. | First ImpressionsNothing to report
Denise Marie H. | Overall ExperienceIt's was awesome.
JANEE monique S. | First ImpressionsThe entire experience, from rental to check out, was quick and painless.
Paul G. | Overall ExperienceWow! Great customer service! Efficient! Thanks Katy
Agnes H. | Overall ExperienceThe Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.
Steven M. | First ImpressionsHad the storage for six years . Never had a problem
JOSHUA JAMES T. | Overall ExperienceI was blocked to access the storage on the 3rd even when my contract run to the 7th
David M. | Overall ExperienceCheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!
Jehsi M. | Overall ExperienceJoe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.
SARAH AMELA L. | Overall ExperienceOk thanks again
PATRICIA W. | Overall ExperienceExcellent Service and Very Courteous Staff at this Location!
Satyajit S. | Overall ExperienceWonderful personnel who help in every way.
Donna Jean C. | First ImpressionsCheryl was the best.
Lakeshia B. | First ImpressionsBoth Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.
Kevin B. | First ImpressionsThe experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.
tex-linetrade F. | Overall ExperienceGreat Experience!
LaNesha B. | Overall ExperienceThe facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 — we didn’t know that we were in a more restrictive area.
Carl S. | Overall ExperienceEverything was perfect. The staff was also very nice & helpful.
Brandy W. | Overall ExperienceVery pleasant staffs and awesome customer service
Hau L. | First ImpressionsCustomer service really counts. Your employees made me feel like a burden instead of a guest.
PRESTON H. | Overall ExperienceReserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.
Erica N. | ReservationVery nice staff
SADIE Z. | Overall ExperienceStaff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.
drew d. | Overall ExperienceTHANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.
LAURA B. | Overall ExperienceU have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.
mary f. | Overall ExperienceReally nice folks. Thanks.
dale r. | Overall ExperienceMaria and Patrick make this facility hum! They are very customer focused and professional in their approach and attitude. More than willing to help in any way possible and are on top of account always
Paul Anthony T. | Overall ExperienceMaria was always thorough, available and understanding. I appreciate their service!
Brittany H. | Overall ExperienceNA
YOLANDA W. | Overall ExperienceThe cleanest storage place I ever visited/checked. I rented a unit at UHAUL Storage Westchase for 5 years. It’s clean, safe and secure. Thank you Maria for your excellent customer service!
ESTELITA B J. | Overall ExperienceI rented a space to store my clothes after Hurricane Harvey. The staff was friendly and helpful. The facility was spotless, and I appreciated the security of a gated building.
Susan M. | Overall Experience