Customer Reviews for U-Haul Moving & Storage of Westland

1299 reviews

199 S Wayne Rd   Westland, MI 48186
(Corner of Cherry Hill)

(734) 729-3165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(734) 729-3165

199 S Wayne Rd
Westland, MI 48186
(Corner of Cherry Hill)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRENDA MAE M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

The staff was great!! I don't see any need for improvements

NICHOLE LISA D. 
Rating:
5.0

Excellent and affordable service. Thanks to staff

RAMESH A. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

This was my first time renting and driving a U-Haul. The process was very easy and the people were friendly.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY LEE D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
3.0

In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that’s my only complaint. Everything else was great.

Quinton M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HENRY A. 
Rating:
5.0

Very helpful staff.

Loren M. 
Rating:
4.0

I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.

Jamie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa T. 
Rating:
4.0

Customer did not leave a comment.

JAMISON H. 
Rating:
5.0

Customer did not leave a comment.

BRITTANIE MARIE H. 
Rating:
5.0

Customer did not leave a comment.

JULIE ANNE V. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
3.0

Your mobile check in process is a hassle, and asks for a lot of spontaneous information, a lot of which I had already provided at the time of reservation. Also your check in process is obnoxiously pushy about completely useless add ons that I have already declined when making the reservation. What is even the point of asking me upfront if you're just going to push and push and push some more? It wastes my time and makes me far less likely to consider UHaul worth the hassle in the future

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

CATHY JEAN B. 
Rating:
5.0

Good experience thank you

Jason C.  |  Overall Experience 
Rating:
1.0

Poor customer service from the manger position will not be using u-haul storage ever again

TILMEN T.  |  Overall Experience 
Rating:
4.0

There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn’t reach my things, but it was never cleaned up! I did bring it to the offices attention!

dani j.  |  Overall Experience 
Rating:
5.0

Super friendly staff, fast return time, great experience.

ELYSE TAKACH C. 
Rating:
3.0

Did not deliver pod in Michigan on the agreed upon date. Will never order on line again. Corporate has no clue on what's going on in their neighborhood locations!!!! The people in Leesburg where great! Especially Vic!!!

Dennis D. 
Rating:
5.0

The staff was always friendly and went above and beyond to be helpful!

BRITTANIE MARIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE JAY L. 
Rating:
5.0

Customer did not leave a comment.

IOAN F. 
Rating:
5.0

Overall best experience Worth the money

Snu S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvina S. 
Rating:
5.0

Customer did not leave a comment.

GERARD JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Snu S. 
Rating:
5.0

INCREDIBLE 5-STAR SERVICE AND SUPPORT. They had my order in full, ready for pick-up with nothing unavailable. Further, they kindly and professionally showed me how the vehicle trailer connects and loads my vehicle. The U-Haul worked without problems the entire 1760-mile journey. Further, the pre-order of packing supplies was also flawless. My entire 1-week timeline was met without delay or issue, even in the midst of COVID-19! Thank you so much! Couldn't have been a better experience!

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Sebastian O.  |  First Impressions 
Rating:
4.0

You didn't ask the right questions in your survey. We scheduled a 15' truck for pickup near our home. You changed it to a place near downtown Detroit (extra 20 minute drive each direction for us). We agreed to the change. Someone from the Detroit place called me to confirm. After brief discussion, we agreed on a 3:00 PM pick-up. We arrived at about 3:10, and the place was closed. After some strange phone conversations with people at your 800 number, we were told we could get a truck in Westland, MI, a second 35 minute drive in the wrong direction. We did get a truck there, and the rest of the trip went as intended. You wasted over an hour and a half of both my wife's and my time. As you well know, time is usually tight during moving events. Phil

PHILIP EDWIN P. 
Rating:
5.0

Get more help in that location. Person was very efficient but there should be more than just one person in the store, especially on the weekend

THOMAS JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

JACOB JOSEPH S. 
Rating:
5.0

Great Service! Wonderful staff! Go Go Uhaul!

LI J. 
Rating:
5.0

Customer did not leave a comment.

Sergio P. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND ALLEN T. 
Rating:
3.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Paige was great. Ashley was great hooking up trailer. Return was smooth and easy. A positive experience.

DALE ALAN T. 
Rating:
5.0

Customer did not leave a comment.

ROSS CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARVIN T. 
Rating:
5.0

Mechanical inspection of trucks- the suspension on this truck was very poor.

Scot T. 
Rating:
5.0

Customer did not leave a comment.

LAUREL ANN C. 
Rating:
3.0

Customer did not leave a comment.

MARC WALLACE W. 
Rating:
5.0

Get order right order dolly thay have little furniture remover did not work good but they give me $10 back off my bill so it was okay might have misunderstood I didn't know there was two different kinds thank you

CAROLE ELIZABETH L. 
Rating:
4.0

Customer did not leave a comment.

SANTOS R. 
Rating:
1.0

I needed a truck, it says available, when I went to pick it up it was not available ke. you didn't bother to call me .

MOUSSA S. 
Rating:
5.0

Customer did not leave a comment.

Laroice T.  |  Overall Experience 
Rating:
3.0

I reserved (2) furniture carts to assist with my large move but found out at time of pickup none were available. Was told this is a company wide problem.

Gary A. 
Rating:
5.0

Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her job

cheryl l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALANA MARIE A. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA CASSAND W. 
Rating:
5.0

Please have more staff! The staff at this location were great but they really needed help and were overworked

John P. 
Rating:
5.0

Great customer service

TANYA BERNITA R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS ROBERT R. 
Rating:
2.0

Get the customers truck prepared by the time booked. Notify customer if you don't have a dolly and you hand over the truck. Not after the customer notices it missing and has to go looki for help after paying for the dolly

Aniesh S. 
Rating:
4.0

Customer did not leave a comment.

Jacob W. 
Rating:
4.0

Less wait time in line

David B. 
Rating:
1.0

The truck gear indicator indicator on the dashboard was not working. The vehicle's drive was very rough. We were given the wrong address for the truck pickup.

Laxmendhar R. 
Rating:
1.0

My truck was due back at 12:00pm, I dropped the truck off early at 10:00am. Around 11:50 I received a nasty voicemail from this location asking where I was and when I would be there because their customer was there for the pickup of that truck. I called back and after being on hold for 15 minutes was transferred to another store which I explained I dropped the truck off at 10:00 and not sure why they were calling. This store messaged the other store to inform them of this.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Wanda T. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Everything went smoothly and I have no complaints.

DORLENA MARIE A. 
Rating:
3.0

Main complaint was two people work desk to register ppl and did not do anything to get ppl through even with one of the workers not taking care of a customer at all which resulted in long wait! Unacceptable. They need to get the customer thru and move on. This is the second time I've gone here and it's the same thing each time. Had nothing to do with no staff!

MIKE MANHAL B. 
Rating:
1.0

Please refer to my earlier review included in my e-mail dated Aug 22, 2021

Michael C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JAMIE AVERRE C. 
Rating:
4.0

I've rented here before and the dispatch folks are awesome, in fact the center had lost power that morning but they were still able to provide me my reserved vehicle!! However, the following items were personally very disappointing ....... the interior cab area could have been slightly cleaner, nothing awful just saying. During walk around at pick-up, the driver information center indicated oil change was needed (3%) and that the left rear tire was low. I had an attendant check the tire before leaving the Uhaul center, underinflated 20psi. The center had lost power that morning so I had to run it to Belle tire where I inflated all four tires to the proper setting. Also the left blinker was not functioning and acting (fast flicker on dash) like the bulb needed to be replaced. All things that given I have a higher level of patience than most really should not happen. And the tire/blinker issues both safety items! The check-in upon return was flawless!

MICHAEL LYNN F. 
Rating:
5.0

What a great crew. They all were kind and very helpful. I totally will recommend this location to family and friends.

KENNETH K. 
Rating:
5.0

Very good customer service. Easy to rent and return

Murray S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DONALD E. 
Rating:
4.0

very hard to get unhitched

Lawrence D. 
Rating:
5.0

The 26 foot truck I rented was in terrible shape. I have back pains due to the horrible (non-existent) shocks on the truck. I think the rough ride was also the cause of one of our TVs shattering - it was protected and wrapped in padding but the screen still shattered. The location in Westland was fine - but I would NOT rent another U-Haul truck again given the poor condition it was in.

MATTHEW EVAN V. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
2.0

I want to make one thing clear; the front desk staff/customer service people were excellent. However I don't know whether it is their responsibility or the maintenance persons to inspect tires before they rent a truck out to a customer for a 600 mile drive. I picked up my truck, in a hurry due to moving stress. The staff was friendly and courteous in getting me on the road quickly with a truck. I did the quick link to look over photos of the truck. Didn't note anything major. Obviously there is nothing asked about tires. After getting it home and spending an entire day loading it we got on the road for our long full day trip. Half way through that trip a DOT enforcement officer at a rest area approached me and stated he saw how terribly worn and unsafe the front “steer” tires were on my U-Haul. He indicated it was entirely unsafe and advised me to either get ir corrected before driving the rest of my trip or at least drive at reduced speeds to prevent a blow out or losing control if the tire did blow. Being in northern Michigan my cell phone signal was intermittent at best. So my wife and I finished the last 275 miles taking a different route going much slower and being very un easy and worried. Further, my wife was very late to work due to our delays. I will say that the following morning when I emailed roadside service I was very happy that Patricia understood my concern and was able to get the tires replaced in my driveway before I had to drive another 105 miles to return it to the U haul Location. My main concern is that this truck was not very well inspected if something very obvious and very serious. I assumed such an item would be high priority when a truck is about to go out on a long one way trip. Someone clearly dropped the ball or passed the buck on this and it put my wife in I in danger, delayed out trip, and caused her issue with work. I would like to speak to someone in person regarding this situation. 734-417-6893.

ryan K. 
Rating:
5.0

Nothing, The lady who helped me was awesome. Paige was her name

Darrin C. 
Rating:
5.0

Thank you guys so much for help and location. I was able to move my personal belongings and had I wonderful time driving the Ford truck.

ARSHAY TION S. 
Rating:
5.0

Provide correct information. I was not aware, the truck had to be loaded before the auto transport can be attached and cab not be removed.

Barbara B. 
Rating:
5.0

Very helpful. They had a lot of rentals available.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN JOHN C. 
Rating:
4.0

Please fix your mobile app. It keeps rejecting valid photos and wasting time. Took me more than half an hour to complete my check in process. I was lucky that the office was still open when i brought the truck back, because the mobile app failed again. It would not accept any photo of the dashboard (odometer and fuel level) and I had to go to the office to turn in the truck.

Dmitri B. 
Rating:
5.0

We have rented trucks from other outsourced uhaul companies and not had good experiences with both customer service and satisfaction of the vehicle. Very please with this location and their staff!

TAYLER MARIE C. 
Rating:
4.0

Customer did not leave a comment.

Cathy L. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Customer did not leave a comment.

Renette M.  |  First Impressions 
Rating:
4.0

Find ways to speed up the “counter help.” I've been at store a couple of times, and it just seemed like things moved rather slow each time. Great staff, very helpful just a little slow in getting through the customers that needed counter help.

David L. 
Rating:
1.0

You could have had my reservation I had placed. And not given me a truck bigger and more expensive than what I had reserved because you didn't have any more trucks after I had already reserved mine.

Mosella H. 
Rating:
2.0

I was supposed to pick up in novi feed at 9 a.m. but my trailer wasn't there called customer service and they told me to go to Westland but they double booked my trailer and I didn't get it until almost 4 p.m. the whole experience was rather stressful and I wasted time and gas. There needs to be better communication with customers and your actual locations. This hiccup delayed my trip significantly.

ALEISHA C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASKENNETH K. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN MAURICE P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES JEFFREY P. 
Rating:
4.0

Very difficult to use your phone system as there are way too many prompts.

RANDY RICHARD S. 
Rating:
3.0

I had a reservation since July to pick up a 15ft van at a certain location in Ann Arbor MI on August 14th. Upon my arrival to pick up the van, I learned my reservation was not available as Uhaul did not contact me the day before to confirm equipment availability. Using the 800 number they located me another van that was 30 miles the other way from where I was headed so that cost me about 2 hours of time I really didn't have. The 800 operator informed my that the day before they just didn't get to me to confirm my reservation. This process doesn't work and needs to be improved. the Westland location is under staffed, stood in line too long. Not that the two that were there were doing a bad job, they weren't, but the place was understaffed.

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

DJ D. 
Rating:
5.0

Was not able to do a mobile check out due to "location services not available" even though it was on on my phone.

Syed J. 
Rating:
5.0

Customer did not leave a comment.

DONELL LAMONT S. 
Rating:
5.0

Clean bugs off of windshield and spilled coffee from drink holders prior to next rental or provide individual anti-bacterial wipes at time of checkout as other locations were doing earlier in the year. Staff was extremely welcoming, professional, and helpful.

BENJAMIN STEFAN R. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great customer service I will definitely use this place again

SAMANTHA-LOUISE L. 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT JOHN H. 
Rating:
5.0

Customer did not leave a comment.

PAUL BRENT G. 
Rating:
3.0

I did a 17foot truck rental, for 24 hours. It turned out that we didn't need it for that long, so I returned it after about 5-6 hours. Estimated that I would use 25 miles only used 22-23 and still paid $6-7 more than the quote? Not totally sure about that “policy”. I know that $6-7 dollars is not a lot of money but it just seemed a bit petty and odd? All of this on top of a $28 “TOP OF THE TRUCK” coverage due to the regular coverage only covering the base of the truck? Nice UP SALE! But hey, the A/C worked.

kristopher W. 
Rating:
5.0

Customer did not leave a comment.

Renee U. 
Rating:
3.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

I rent trucks all the time and I will only rent from this location because of their customer service is excellent

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Alan V. 
Rating:
5.0

Website issues. Had problems on last page creating user ID & password. When re-entering a stronger password other info was erased. Big PIA. Went to location instead to rent. That went great until time to return. Kiosk wanted user ID and password that were NOT set up because your website was a PIA. See the problem?

RANDALL GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

Gage G. 
Rating:
5.0

Customer did not leave a comment.

Shanice T. 
Rating:
3.0

Customer did not leave a comment.

Benjamin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William G.  |  Overall Experience 
Rating:
5.0

The people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. Thank you

Lori R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE DENISE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshawn M.  |  First Impressions 
Rating:
5.0

Paige was very helpful and friendly. Wonderful experience.

Linda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenifer C.  |  First Impressions 
Rating:
3.0

I feel that if a person doesn't need another whole month, some money should be given back to renter.

CLOTEE M.  |  Overall Experience 
Rating:
5.0

Pleasant experience with knowledgeable, helpful staff

Vanessa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
4.0

I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.

George M.  |  First Impressions 
Rating:
3.0

I wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.

Lila K.  |  Overall Experience 
Rating:
5.0

The workers were helpful and friendly. Very happy with my experience

Madison L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
4.0

Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.

Jamal J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Portia C.  |  Overall Experience 
Rating:
5.0

Justin Pierson was especially helpful. He went out of his way to help.

Lauren M.  |  First Impressions 
Rating:
5.0

The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.

Naomi H.  |  First Impressions 
Rating:
1.0

Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.

George A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRITTANIE MARIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucian N.  |  Online Move In 
Rating:
5.0

Good

FRANKLIN A.  |  First Impressions 
Rating:
5.0

I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Thank you.

Marcia D.  |  First Impressions 
Rating:
3.0

Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poor

Gary J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john r.  |  First Impressions 
Rating:
5.0

Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommended

KENNETH k.  |  First Impressions 
Rating:
5.0

Wish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.

joan l.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Iesha B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zijin C.  |  Online Move In 
Rating:
5.0

Everyone was very polite

Wanita M.  |  First Impressions 
Rating:
5.0

We love the convenience!

Lisa S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nick T.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Towonna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslee T.  |  First Impressions 
Rating:
2.0

There was only one person and she was working so hard but even though I had already made reservations and had confirmation numbers I still had to wait over an hour for her to take d CCD are of customers in front of me. That was after having a similar problem with another uhaul location to get a truck. I don’t think I’ll ever use uhaul again. Too much inconvenience even after I had planned well ahead.

Michelle B.  |  First Impressions 
Rating:
5.0

Thanks to all the staff for being helpful throughout my move and use of the storage unit. Made everything easier and convenient!

Alison K.  |  Overall Experience 
Rating:
5.0

Hreat service and the staff was very helpful

Ted d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Breana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose B.  |  Overall Experience 
Rating:
5.0

Overall service was very good! I may need to check my 24 hour access (it didn't seem to be enabled) and I may want to switch to a unit with a standard "rolling" door instead of a hinged door (that I currently have).

James M.  |  First Impressions 
Rating:
4.0

Please make the instructions a little more clearer about arming and disarming your storage unit. Also, getting in with the access code didn’t work and I ended up with a swipe card. This whole experience is new to me. Last time I had a storage unit, everything was outside and easier to access. Thank you.

Kourtney A.  |  Online Move In 
Rating:
5.0

Best company that I had to personally deal with during the pandemic by far! The staff were understanding when payments were late after countless shut downs in the area related to Covid after our move to a new city! To boot, our family was allowed move out time due to Covid affecting myself personally bc we personally couldn’t do the move ourselves, our family was allowed to get our items moved to our new house without stress of worrying about storage issues. Through all of this, I didn’t expect a refund let alone the option not to pay at all and 5 days for my family to move me out! That’s exceptional if you ask me! It made a horrible transition perfect!

meagan d.  |  Overall Experience 
Rating:
5.0

Great customer service!! Thank you!!

Ann J.  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful. I would recommend this facility to anyone who needs this service.

Daniel P.  |  Overall Experience 
Rating:
5.0

Awesome staff.!!

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leshaye B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter C.  |  Overall Experience 
Rating:
5.0

Great location and friendly staff !

Arnold L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantae F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose B.  |  First Impressions 
Rating:
5.0

They are very helpful I needed a Bigger Unit because I bought more Thing's & they accommodated me with no problem made it easy & painless

DOUGLAS J.  |  Overall Experience 
Rating:
5.0

These three lady's are great and knowledgeable. Best experience with U-haul to date.

James S.  |  First Impressions 
Rating:
5.0

I was assisted by Chris who was knowledgeable and willing to answer questions that enabled me to make my decision. I was also pleasantly surprised that the first month storage cost was free! What a blessing. Thanks so much, Kathy P.

kathy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalondia I.  |  Overall Experience 
Rating:
4.0

The only thing i was not thrilled about was losing out on a whole months worth of storage rent even though i moved 4 days after i paid my bill. I understand it though.

Ashley B.  |  Overall Experience 
Rating:
4.0

The only problem was no one answered the phone the 3 times we called. Other than that it was good.

JOHN ALBERT T.  |  First Impressions 
Rating:
5.0

Customer service is awesome!

Linda D.  |  Overall Experience 
Rating:
1.0

This is an extremely convenient facility in terms of location. The staff is very friendly. The indoor, drive-in garage access was great for secure loading and unloading. Unfortunately, I had several issues with my unit(s). The first unit reeked of urine and had dried urine stains on the floor. There was no way I could place my items there. Upon reporting this, the staff immediately switched me to another unit. The second appeared clean and was in a location much closer to the loading area. I soon realized the reason why this unit was probably vacant and available. A few days after a major rainstorm, I picked up a few items to find they were soaked and the floor of the unit was wet. I looked up to find that there were two large holes in the ceiling directly over my unit and the rain came in through the roof on top of my items. I reported this immediately and was told to take pictures of the damage for my records and that a manager would call me. Another week went by and I had not heard from anyone. I went back to the store and again was told a manager would call me. Two days later, I called the location. Someone from the call center(?) answered and stated that the store was swamped, but that they would place notes in the system and have someone contact me. Finally, after moving everything out, I once again went inside the store and I was told that there were multiple notes left on my account and the manager would call me. This was a total of four times and I have yet to hear from anyone. This review site specifically asks customers to “Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback”. Unfortunately, I have found that the process requested doesn’t work as I have tried to resolve directly with the store. My next step is to contact the corporate headquarters and file a formal complaint.

Tracye D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh B.  |  Overall Experience 
Rating:
5.0

The staff is amazing and very helpful. The units are clean and I love that they’re inside so you can go through them even in the winter.

Michele H.  |  Overall Experience 
Rating:
5.0

Love the garage area to unloaf even jf its raining . Love the redily available carts provided to help transport belongings tonstorage locker .

Michael d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen H.  |  Overall Experience 
Rating:
5.0

Staff was always courteous and accommodating. Fast and easy service.

Adrienne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickrant G.  |  First Impressions 
Rating:
5.0

Staff was very nice and accommodating.

Adrienne D.  |  First Impressions 
Rating:
5.0

Thank You for making my move in experience so easy.

TISHIA R.  |  First Impressions 
Rating:
1.0

Went to the Westland facility to rent a storage unit as we had received a free month after renting a uhaul trailer. The guy that waited on me said there wasn't a reservation in my name. Went to my car to grab my phone to show him the email confirmation. When I returned, he was waiting on another customer. I moved to the next window. The lady pulled my reservation up immediately. The reservation proceeded and we purchased a lock. The lady waiting on me asked the male employee to make sure the storage unit had been swept out. He left the counter and never returned. The female employee walked me thru the steps of using the key card upon entering and leaving the unit. Still, the male employee didn't return to let us know the unit was ready. We decided to drive to the unit with our storage and found that there were 3 locks on the door. Clearly the male employee never checked the unit to make sure it was swept out. We went back to the office to be told that someone checked into that unit by mistake and that there were no other units available. We were refunded the cost of the lock and left since the female employee wasn't willing to assist us in locating another unit to rent at another facility. As I left the building, I noticed the male employee pacing back and forth in the garage while talking on his cell phone. Obviously, he had a personal situation to take care of rather than doing his job. We did find another facility that had storage available, however, they were unwilling to accept the free month of storage that we should of had at the Westland facility. Poor customer service!

MELANIE ANN E.  |  First Impressions 
Rating:
3.0

I reserved a storage unit online then when I went in on my move in date. I was informed that size never existed at that location. So I was frustrated because I ended up having to size up a unit and pay more. The staff I was working with was not helpful at all. The place is a wonderful facility overall.

Briana Z.  |  Overall Experience 
Rating:
5.0

I love the staff! They are helpful, friendly and informative. I would recommend this business to anyone, hands down! Thanks for the great service and kind treatment!

Stacy W.  |  Overall Experience 
Rating:
5.0

Paige is the best person I have ever meet in customer service, Hands down the best in the business. I would tell anyone that needs storage or a truck to come and talk to her!

Dan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

The staff at the Westland lactation are friendly and customer service orientated.

reina s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie V.  |  First Impressions 
Rating:
5.0

Great and friendly staff! Had a few good laughs that eased the moving experience for us. Knowledgeable and courteous.

Matthew G.  |  First Impressions 
Rating:
5.0

Lawanakee & Paige were awesome. Facility was always clean, even the bathrooms were clean. Thanks ladies

sumaia s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emilyann M.  |  Overall Experience 
Rating:
5.0

Page made our checkout extremely easy and she was a gem to work with! If only all were as pleasant as Page!

dana r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lakisha p.  |  First Impressions 
Rating:
3.0

no circle locks on hand

George E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
Rating:
1.0

Ordered and paid for a 8x8x10. Automated system moved me into a 5x7x10, and didn’t adjust my pay. Was told to wait for Monday for a manager to fix it. Absolutely ridiculous that they’d substitute a smaller unit.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vaneshia w.  |  First Impressions 
No reviews have been submitted for this location.

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