Customer Reviews for U-Haul Moving & Storage of Westland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westland

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Anthony K. on

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Alan S. on

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Great service representative. Especially nice to get a practically new truck.

Andrew J. on

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Brenton T. on

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The front desk gentleman was excellent.I tried checking in with the mobile check in and it was a fail.He fixed it at the counter.He was very personable and funny, making my planned move easier.I would recommend this location to anyone looking for a easy process.

Joshua M. on

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YVONNE D. on

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ray g. on

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Fast and friendly experience

Curtis B. on

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Great service no wait

Sandra O. on

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Anthony A. on

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rosemary w. on

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Everything was good except when we upgraded our truck & came right over to get it they had given our 20 ft away & had to waste a lot of time going to another facility to get a new truck 26 ft that we didn’t need! Your people were nice enough but the inconvenience caused us quite a delay!

Adrian A. on

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Haley S. on

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Holly A. on

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Nothing! Uhaul is excellent, I’ve had a wonderful experience every time.

Steffone A. on

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Great service!

Michelle N. on

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Awesome customer service made our mood easy as pie! I have been using your company for years and this by far was probably the easiest rental I’ve ever had

FREDERIC B. on

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Excellent service from the customer representative at the location.

James W. on

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Kathy H. on

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Customer service was great. My salesman's name is jeff

Robert M. on

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Jacob B. on

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Getting in and out was easy Super fast and the employees took real good care of me. They were kind and pleasant and very helpful

Nick M. on

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Mike M. on

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Jeff was great to work with and very helpful.

Eric C. on

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The young man at the Wayne rd location was very professional. Thank you for the good service.

Andrew M. on

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Stephen C. on

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Dash lights didn’t work. It was a $1,000 rental and I could not drive the truck early in morning or after dark. Called U-Haul for assistance and it was not provided. I will not use or recommend U-Haul in the future.

Nathaniel I. on

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Ryan S. on

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Kyle O. on

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Michael I. on

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The inside of the Trailer was clean, but had very strong smell of gasoline, luckily we had a few hours to let it air out before we had to load our furniture into it.

Devin P. on

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Fast and friendly and very helpful

warren p. on

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The only thing was after I started driving I smelled smoke looked in the ash tray and was not cleaned out, ashes etc

INDIA W. on

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Carrie W. on

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Dwayne B. on

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Joshua B. on

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John M. on

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Daryl P. on

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babatunde b. on

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John D. on

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I had thought that I rented from 1 location only to find out that my reservation was changed, automatically, on-line, to a secondary location, when I arrived at my intended location. That location sent me to another location, only to find out that the second location was still incorrect. The second location then sent me to a 3rd location. Where my reservation was waiting. This time lost, gas used and committment late for, was a serious inconvenience and jeopardized my agreement with my business. I am seriously considering never using U-Haul again, I have had a much better experience with Hertz and Budget. Their rates are a bit lower and I have never been sent on a goose chase to acquire a vehicle. I am very underwhelmed and disaappointed in your company.

Scott G. on

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Douglas M. on

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Very Easy and no problem with the Staff fast and friendly

Lenzie W. on

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Keep up the good work

Kenneth P. on

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Carl L. on

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Ronald B. on

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Clerk was not informative. Just didnt come across the same as others have at other locations. Truck needed a battery jump one day after I picked it up. Engine needs maintenance. The service stabilizer light came on after driving 5 miles.

Amanda H. on

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I had a great experience. Will come back again

Heather K. on

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Sterling B. on

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Stay open later. Other than that it was great.

randall l. on

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RODRICK M. on

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????

Christopher K. on

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Way too expensive, 15 miles less than 3 hours and $50 is way too expensive. never again from this location. Did the same thing a year ago and it was $32

Jake P. on

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Very upset my location was changed and I did not recieve a phone call. I drove to my orginal location My Mechanics Place (which was most convient for me, to get the trailer then hop onto the interstate 96) on Plymouth road 15 minutes from house. Found out my location was changed to another destination 15 minutes away from MMC to Wayne rd in Westland. The folk at My Mechanics Place didnt know why my location was changed as they had a tow dolly in stock ready to go. Then i had to drive another 15 minutes to get onto the interstate. This was very unconvent for me. I did recieve an email that my location was changed but it was early am pickup as I do not check my email often I would have appreciated a phone call. The trailer was very muddy. The latches were very hard to use (compared to other tow dollys i have received in the past) struggled to get the latches working. And the right side of the trailer lights were not working properly.

Myrl G. on

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Location was NOT open in spite of sign on door that said open from 9-5 on Sunday. Picked this location because it was supposed to be open on Sunday, the day I had to return truck. Luckily I had a cell phone that I could borrow to return truck.

Tasha R. on

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Abed E. on

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Sebastian C. on

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Zac was super helpful and patient in explaining the equipment rental process. The van I rented was the perfect size for what I needed it for; my bed fit flat and there was no room for stuff to slide around, the shocks were sound and the ride was smooth even in bumpy areas. I would definitely rent from Uhaul again.

Jeffrey O. on

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Wayne K. on

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Jerome F. on

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Kathy L. on

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Better customer service... I didn't get what I ordered... Plus I had trouble getting up into the truck that's why I ordered a 10' truck not a 15'!!! I was charged $30.00 for gas!!! All because I'm handicap and can't get in & out of the 15' trucks.... I'll find another way to move my storage unit to my new home.... Plus the rest of my furniture...

Adam G. on

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We were charged for a dolly and there was no dolly in the truck. It made the move a little difficult not having one.

Jennifer C. on

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The online drop off process was great and super user friendly.

Mary M. on

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Kurt S. on

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Matthew M. on

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