Customer Reviews for U-Haul Moving & Storage of Westland

1,431 reviews

199 S Wayne Rd   Westland, MI 48186
(Corner of Cherry Hill)

(734) 729-3165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(734) 729-3165

199 S Wayne Rd
Westland, MI 48186
(Corner of Cherry Hill)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edouard E. 
Rating:
3.0

Water got in my unit when it rained.

KAREN JOYCE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Al J. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

We used this business locale recently, twice. Extremely well organized, great communicators, fun staff! They have it when no one else does!!!! You won't be disappointed!!!

GEORGE DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
4.0

Glad someone was there since there were a few blemishes with truck that were not cataloged. Attended was able to mark blemishes and add to record.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

MONICA Q. 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  First Impressions 
Rating:
5.0

Need more help just like everywhere else

john g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rogerio D. 
Rating:
5.0

Customer did not leave a comment.

JACK STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

Dave M.  |  Overall Experience 
Rating:
5.0

None

ANDREW JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
5.0

Don't ignore me when I return from getting gas in the truck when it was your suggestion but as it was 7:01, you were done and walked away from me.

HEATHER LYNN O. 
Rating:
5.0

Customer did not leave a comment.

JEREMY E.  |  Overall Experience 
Rating:
3.0

Contact me at the email address you have so I can update my phone number.

KERRI LYNN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

The person that made my reservation on the phone with excellent the person at the counter that gave me my truck they was excellent the only inconvenience was I had to drive out my way to get the truck but thanks again

JOSEPH DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA P R. 
Rating:
4.0

Customer did not leave a comment.

KRISTIN LYNN-HEL J. 
Rating:
5.0

Customer did not leave a comment.

SHANA MARIE T. 
Rating:
5.0

The ladies running this location are consummate professionals. They are helpful and knowledgeable. It was a pleasure to do business with them. It's rare in today's world to get such great service.

DEBRA LYNN G. 
Rating:
5.0

I feel so bad because I can not for the life of me remember the woman's name who helped me but she was absolutely fabulous. Never towed a trailer before and she helped show me where the hookups were and gave great advice on tie down options without making me feel stupid. This is one of the best experiences with uhaul that I have ever had.

JENNIFER ELIZABE H. 
Rating:
4.0

Customer did not leave a comment.

GIRIDHAR N H. 
Rating:
5.0

Customer did not leave a comment.

CARRIE LYNN N. 
Rating:
2.0

I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn’t have anymore units near the door. Waste of time.

Kelli J.  |  Overall Experience 
Rating:
4.0

I ordered equipment that they didn't have and they did their best to correct it

HOWARD GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

JILL MARIE D. 
Rating:
5.0

Great deal.

Gregory D. 
Rating:
5.0

It was interesting to see that even though a 5'x8' trailer was available it was only designated for a local move but I needed a trailer for an out of state move so just wondering why the system is not flexible to allow to change designation from "local" to "out of state" when the need arises.

BHAVESH RAMANLAL P. 
Rating:
5.0

Helpful friendly

Ricky G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik R. 
Rating:
4.0

N/A

DANIEL Z. 
Rating:
5.0

Great staff, very accommodating and fast service when you're on the go!!! 👍🏾👍🏾👍🏾

EVA R. 
Rating:
5.0

Customer did not leave a comment.

Lane T. 
Rating:
3.0

The truck I received was clean, however it leaked antifreeze all over my driveway. When I checked the reservoir under the hood it was empty. I added 4 gal of Prestone DexCool at $18.49 per gallon, for a total of $78.40 (w/tax.) during the time I had possession of your vehicle. I request to be reimbursed for the total cost of the Antifreeze I have added to your vehicle, in order to return it to you with no damage to the engine of your truck. Any consideration regarding this request is, and will be greatly appreciated. Thank you.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

AMINAH T. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

SHAUNTAE LYNN F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Uhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.

Pamela C.  |  Overall Experience 
Rating:
5.0

I had a great and easy experience. Staff at pick up and drop off location were pretty friendly.

KARNESHIA LESHEE I. 
Rating:
5.0

Customer did not leave a comment.

JUJUAN HATRI G. 
Rating:
5.0

Great experience

Snu S.  |  Overall Experience 
Rating:
2.0

I reserved a furniture moving dolly, but it was not available for rent at this location. But, they tried to sell one to me. The truck was OK but had warning lights coming on and off on the dashboard.

STEPHEN LEE P. 
Rating:
2.0

Equipment was fine; the process of getting the truck was not. If you guarantee a truck, please have it ready.

JONATHAN LUDWIG E. 
Rating:
3.0

We went there to pick up our truck that we reserved and they didn't have a truck for us. We were directed by calling the 800 number to the Inkster location, where we were promised by the person on the phone that there would be a truck for us--no truck. The woman in there was very agitated and said she had been yelled at several times already and she was done with it. We again got on the phone and were re-directed to the Wayne, MI location, The man on the phone promised us he would give us extra miles for all of the extra driving and much farther destination. He also said we woud receive a $50 credit. We went finally got great service from Eric, I believe, at the Wayne MI location and a great truck. However, we did not receive any extra miles and we had to pay $3.40 when we returned the truck. We disagreed with this, but we didn't feel like dealing with it after a long day and just paid it. We have used Uhaul many, many times, and never have we had this type of experience trying to get the truck. We wasted over two hours and had to delay loading our truck.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Rajkumar K. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Nothing

KATHERINE KENNED J. 
Rating:
4.0

Customer did not leave a comment.

Christine P.  |  Overall Experience 
Rating:
4.0

Thanks

ONKAR S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY WILSON H. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

UHaul changed my pickup location without notice

Christian M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STEVEN P. 
Rating:
2.0

I'm upset with uhaul in general. I had a reservation for a 20 food truck a week before, only to get a call from my original location to say that they were moving me to a further location because they didn't have any and that location had the size I requested. I get to that location and they give me a 26 foot truck and when I asked if I can get it for the price of a 20 foot truck I was told "your lucky you got q truck at all." I was speeches and I had no choice because I had to move no later than today. I really couldn't afford the price for the 26 foot vs. the 20 foot. I'm still shocked at the answer I was given.

Brianna C. 
Rating:
5.0

Customer did not leave a comment.

Mia M. 
Rating:
5.0

Customer did not leave a comment.

Deborah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
4.0

Customer did not leave a comment.

JAMES MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

WAYNE MORRIS L. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ANNE T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ARNOLD W. 
Rating:
4.0

Customer did not leave a comment.

ANN MARIE R. 
Rating:
5.0

Customer did not leave a comment.

charsetta W. 
Rating:
5.0

Customer did not leave a comment.

Nanette M. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
3.0

Customer did not leave a comment.

LEONARD H.  |  First Impressions 
Rating:
1.0

walk in at 6.30pm at Westland location ,Power out , call traffic control and traffic control tell rept do manual contract and the lady there did not want do manual contract. Call back traffic control at 6.50pm , they said go Inkster location to pick up and Megan will hold and waiiting for me.. I hurry try to beat the traffic , cut off ppl , get there at 7.01 Pm , they said they were close and did not want to help and did not hold like they said. Wasted my time and my life tryng to hurry beat the traffic and got no help from both location. Terrible customer service.

Pierre V. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Best place to get a trailer rental. Very friendly and promp service. Definitely woyld recommend to this U Haul location for any trailer/storage/truck rental.

LUCAS APANDI P. 
Rating:
5.0

Customer did not leave a comment.

TWANDA YVETTE G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO-DARIO J. 
Rating:
5.0

Customer did not leave a comment.

Kathleen G. 
Rating:
1.0

I would not recommend this place to anyone they tried to screw me and charge me more money because they're mistaken then tell me what 1:00 Did not say AM or PM so I took it as the next day 24 hours run away from this place do not use this place

WILLIAM DAVID M. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

GREAT STAFF

KAISER SYED V. 
Rating:
5.0

Very friendly staff. Keep being nice and people will be happy!

Saber K. 
Rating:
1.0

I rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri Naidus

SHERI LYNN N.  |  Overall Experience 
Rating:
5.0

Keep p the good work

PHILIP HENRY M. 
Rating:
5.0

Customer did not leave a comment.

SHANA MARIE T. 
Rating:
4.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
3.0

Rather than getting the equipment to my preferred location (where the web said it should be) I was made to go to this location. They did not show me anything on the truck or help with loading my car on the dolly. The told me I had to return to have the hitch hookup inspected so I wouldn't void the warranty. That was way out of my way, so I stopped at a location on my path and they didn't understand why I was told that. They also gave me a car dolly that was supposed to stay at their location, but I was going one way and that precipitated several calls while I was trying to load the truck. They also didn't have the loading dolly I requested even though my reservation was made 3 weeks in advance. They did give me a utility dolly which worked fine, but why they didn't have what I requested at the location that was closest to me is not acceptable.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Mikayla B. 
Rating:
5.0

My experience on both ends was excellent. Just do the current situation a little bit of waiting on my part do to short staffing. North Fort Myers was a bit difficult to navigate do to its restive lay out, may want to have everyone enter at the south entrance. Also we hired Twins moving from a list of movers U Haul supplied. These 2 guys were amazing I would recommend them to anyone needing help.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

RUFINO C. 
Rating:
3.0

Customer did not leave a comment.

PATRICK JOSEPH F. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Great service

SHAWN MARIE M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JAY S. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Awesome, friendly, helpful staff

Linda P.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and accommodating. I wish that you had the Ford Transit Van at this location. I have rented rented every month for over 7 years and I prefer the Ford Transit for visibility and more space in the back. Easier in and out as well.

Don N. 
Rating:
5.0

Customer did not leave a comment.

MARCUS MYREON B. 
Rating:
5.0

Nothing you guys are top gun

STIEN RAYMONE R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P R. 
Rating:
5.0

Customer did not leave a comment.

SATISH M. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

avinaschander M. 
Rating:
5.0

The self serve app is slow and tedious to use. Requiring way too many pictures to upload for the return. There is really no advantage to using it over going inside to return.

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

KACY LAUREL S. 
Rating:
3.0

Customer did not leave a comment.

Cody V. 
Rating:
5.0

Only thing if you don’t put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problem

Kevin A T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASSANDRA KAY V. 
Rating:
5.0

Customer did not leave a comment.

CAPRICE LATRAWN M. 
Rating:
4.0

Customer did not leave a comment.

Tyler I.  |  Overall Experience 
Rating:
3.0

In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that’s my only complaint. Everything else was great.

Quinton M.  |  Overall Experience 
Rating:
4.0

I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.

Jamie R.  |  Overall Experience 
Rating:
5.0

Good experience thank you

Jason C.  |  Overall Experience 
Rating:
1.0

Poor customer service from the manger position will not be using u-haul storage ever again

TILMEN T.  |  Overall Experience 
Rating:
4.0

There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn’t reach my things, but it was never cleaned up! I did bring it to the offices attention!

dani j.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and went above and beyond to be helpful!

BRITTANIE MARIE H.  |  Overall Experience 
Rating:
5.0

Overall best experience Worth the money

Snu S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sebastian O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laroice T.  |  Overall Experience 
Rating:
5.0

Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her job

cheryl l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renette M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Benjamin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keshawn M.  |  First Impressions 
Rating:
5.0

Paige was very helpful and friendly. Wonderful experience.

Linda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenifer C.  |  First Impressions 
Rating:
5.0

Pleasant experience with knowledgeable, helpful staff

Vanessa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
4.0

I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.

George M.  |  First Impressions 
Rating:
5.0

The workers were helpful and friendly. Very happy with my experience

Madison L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
4.0

Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.

Jamal J.  |  First Impressions 
Rating:
5.0

Justin Pierson was especially helpful. He went out of his way to help.

Lauren M.  |  First Impressions 
Rating:
5.0

The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.

Naomi H.  |  First Impressions 
Rating:
1.0

Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.

George A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRITTANIE MARIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucian N.  |  Online Move In 
Rating:
5.0

I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Thank you.

Marcia D.  |  First Impressions 
Rating:
3.0

Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poor

Gary J.  |  First Impressions 
Rating:
5.0

Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommended

KENNETH k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zijin C.  |  Online Move In 
Rating:
5.0

Everyone was very polite

Wanita M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick T.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Towonna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslee T.  |  First Impressions 
Rating:
5.0

Hreat service and the staff was very helpful

Ted d.  |  First Impressions 
Rating:
5.0

Overall service was very good! I may need to check my 24 hour access (it didn't seem to be enabled) and I may want to switch to a unit with a standard "rolling" door instead of a hinged door (that I currently have).

James M.  |  First Impressions 
Rating:
4.0

Please make the instructions a little more clearer about arming and disarming your storage unit. Also, getting in with the access code didn’t work and I ended up with a swipe card. This whole experience is new to me. Last time I had a storage unit, everything was outside and easier to access. Thank you.

Kourtney A.  |  Online Move In 
Rating:
5.0

Great customer service!! Thank you!!

Ann J.  |  First Impressions 
Rating:
5.0

Awesome staff.!!

Kenneth B.  |  First Impressions 
Rating:
5.0

I was assisted by Chris who was knowledgeable and willing to answer questions that enabled me to make my decision. I was also pleasantly surprised that the first month storage cost was free! What a blessing. Thanks so much, Kathy P.

kathy p.  |  First Impressions 
Rating:
4.0

The only problem was no one answered the phone the 3 times we called. Other than that it was good.

JOHN ALBERT T.  |  First Impressions 
Rating:
5.0

Thank You for making my move in experience so easy.

TISHIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

Great and friendly staff! Had a few good laughs that eased the moving experience for us. Knowledgeable and courteous.

Matthew G.  |  First Impressions 
Rating:
3.0

no circle locks on hand

George E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
No reviews have been submitted for this location.

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