Customer Reviews for U-Haul Moving & Storage of Westland

2,121 reviews

199 S Wayne Rd   Westland, MI 48186
(Corner of Cherry Hill)

(734) 729-3165

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(734) 729-3165

199 S Wayne Rd
Westland, MI 48186
(Corner of Cherry Hill)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
3.0

Retia went above and beyond to help fulfill my truck rental. My original representative did not complete the task of ensuring truck was cleaned out nor documented properly. I've sent an hr inside for the completion of my rental. Thank you Retia for making it possible.

Tyhesha H. 
Rating:
5.0

Everyone was extremely helpful at pickup explaining policies. Terrance was also exceptionally knowledgeable. Great customer service experience overall! Thank UPS Westland!

Ena A. 
Rating:
5.0

Customer did not leave a comment.

flavio A. 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Very fast and efficient

Crystal W. 
Rating:
1.0

First of all, in June 2022 it was supposed to arrive in June 25th but didn't arrive until June 28th. I was back and forth with the uhaul in Westland, MI. With it being 3 days late I was supposed to receive $50/day for it being late (total of $150). I still haven't seen the money even after calling and stopping by the store multiple times in 2022. After I emptied my unbox about a month ago I was still charged for the following month of rent/usage. I haven't been credited the ~$109 for this and still don't have the $150 for late shipment to Michigan. That is a total of $259ish that is still owed to me from U-Haul.

CLIFFORD C. 
Rating:
5.0

Pick truck 1/4 have gas

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Jenifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
3.0

When returning a truck the customer should not have to wait for attendant to check every truck before he/she wait on a customer.

Angela H. 
Rating:
4.0

There is one particular area of the building that flooded after a rain, making me nervous that my unit would have water issues. The sliding door on the entrance nearest Cherry Hill really needs to open 6” or so wider.

Michael G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammie M. 
Rating:
5.0

Customer did not leave a comment.

Charles U. 
Rating:
3.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

Customer did not leave a comment.

Jakeyla E. 
Rating:
5.0

Customer did not leave a comment.

Trudy S. 
Rating:
5.0

Nothing

Alan S. 
Rating:
5.0

I was pleased with my service. So, if that type of service is provided for the next custome they should be pleased as well.

kimberly R. 
Rating:
4.0

I would give 5 starts but original pickup location didn't have truck ready.

Adam B. 
Rating:
5.0

Nothing, staff was efficient, polite and knowledgeable

James R. 
Rating:
1.0

Did the online check-in and still had to wait in line for my key. Wasted 30 minutes of time I paid for. My time should not start till I click “I have the key.”

Javier R. 
Rating:
3.0

Inside customer service agents were polite but always extremely slow with long wait times and seem to not always have correct equipment that's been reserved.

Mariah M. 
Rating:
5.0

This was a fast relocation for my young adult son from MI to Illinois. The Uhaul Pod and Mover Help third party services made this difficult life change more tolerable. They were the ultimate professionals, from the representative that took my call at 5:30 am to the final moving team. Great work Uhaul, RB Movers and All Star Moving companies. Great customer experience!!!!

Erica J. 
Rating:
4.0

Customer did not leave a comment.

Fayvian W. 
Rating:
1.0

Improve customer service interactions. I usually use the U-Haul down the road or Ypsilanti and I never have issues with "unpaid balances" that I already took care of or a longer than usual pick up process. Will not recommend this location.

Briana B. 
Rating:
5.0

Customer did not leave a comment.

Benigna E. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

DOUG K. 
Rating:
5.0

The truck was leaking oil

Willie C. 
Rating:
5.0

This location should keep doing what their doing.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Fred R. 
Rating:
5.0

Customer did not leave a comment.

Bernette W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Thank you

Janet C. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J.  |  Overall Experience 
Rating:
5.0

Fantastic customer service. Both of the staff members I interacted with were very professional and friendly. The retail shop appeared to be well stocked, the mechanic bay was orderly, and the property was well taken care of. Great job everyone

Mark B. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIU T. 
Rating:
4.0

Customer did not leave a comment.

kyisha B. 
Rating:
5.0

Customer did not leave a comment.

Ryan O.  |  Overall Experience 
Rating:
3.0

The lines are SO long to get anything done there. Not enough personnel and the processes (to rent, return, etc) take SO long. After a long day of unpacking a moving truck the last thing I want to do is wait a half hour to get any service when returning the truck and blankets. Susan was super helpful, though. I always enjoy dealing with her when I am in the store.

Jodi K. 
Rating:
5.0

Easiest part of our move‼️ Great experience

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

So annoying that I had to put in all the information online including credit card numbers and driver's license just to have to do it all over again at pickup. Stop this!

Jennifer G. 
Rating:
1.0

Bad business when you give the truck we reserved to someone else. Now we are told we have to drive miles to get a simliar truck. Um..I'm sorry...YOU drive miles, get the truck, and have it ready like we pay for. Disgusting and maddening.

Richard G. 
Rating:
5.0

Don't have a comment for improvement, because when we were to pick up the truck, place was very clean, girls at the counter were very polite and very good at what they do. The truck was right outside the office door warming up for husband to drive away.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Nader F. 
Rating:
5.0

Customer did not leave a comment.

Chontea N. 
Rating:
5.0

I didn't need the upsell from two wheeled car dolly to four. Towing that vehicle was far simpler than you made it seem. That's not on any employee, but the corporate policies!

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Nothing, everything was perfect

james W. 
Rating:
5.0

Right equipment, reasonable price, and fantastic service by PHENOMENAL customer service reps. Thank you.

John M. 
Rating:
5.0

Customer did not leave a comment.

LAURADENISE S. 
Rating:
4.0

Customer did not leave a comment.

Anne M. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP MICHAEL S. 
Rating:
2.0

After waiting 20 minutes to pick up. I was told "I am not sure where your truck is, they will meet you out front". So I stood, in 40 degree weather outside my car for 20 minutes. Then went back inside to see about the rental, only to be asked what the issue was, I explained that no one had brought me a truck. The lady at the counter pointed and said its right there with a "Duh" expression on her face. So I waited outside and was put 30 min behind schedule due to your sites lack of communication. THEN because I was now behind, I didn't check to see if the dolly I had rented was actually in the truck I drove to where I was picking up my items and viola.... NO DOLLY. The man on the phone asked me if I wanted to come back and pick it up? UMMM NO, so I can add miles on my rental and then be charged? I hung up the phone and then proceeded to have to take apart most everything due to lack of dolly, then had to put it all together. What should have only taken a few hours ended up taking 7. Less than thrilled, def. NOT impressed.

Emily S. 
Rating:
5.0

Lady who assisted us with the drop off was very friendly and informative. She was appreciated and made the Uhaul rental experience a positive one.

Kevin F. 
Rating:
3.0

Since I never got the paper work for the reantl I got hit with a extra charge for fuel even tho I bought it back with more fuel then when I picked it up when I was trying to talked to the lady about it she was rude and keep cutting me off and then both of the workers started in on me and instead of giving me the chance of taken it across the street and putting gas in it to avoid the extra charge she just hit my card for it even tho I want to pay in cash at the time of drop off which I was told i could but wasn't giving the chance to do so. Even tho i brought it back a day early and was still charged for all days So for now on if I have do rent for you guys again it will never be from those locations I will use the Inkster location on Michigan for now on

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

annae s.  |  Overall Experience 
Rating:
5.0

Great experience. Staff was friendly, informative and professional. Service was fast and efficient. Great job.

John K.  |  First Impressions 
Rating:
5.0

The employees were very friendly and helpful. I would definitely recommend this company and the location on Wayne Road, Westland, Michigan.

Judith S. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Both ladies that I dealt with (checking in and dropping off) were extremely professional, courteous and helpful.

Robert M. 
Rating:
5.0

My only complaint is that going over 24 hours but a little bit results in being charged a full extra day. I'd much have preferred to have gotten a prorated second day charge.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and friendly I would be back some day also will miss everyone there happy Halloween everyone

JASON JUNIOR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

I rented 3 times from this location in the past 2 weeks. 2 of the 3 times I received a regular dolly instead of a flat furniture dolly.

Peggy H. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Customer did not leave a comment.

Tashaunda F. 
Rating:
1.0

Due to you guys taking a payment out of my account when I had moved out already still no refund

WANDER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin T.  |  First Impressions 
Rating:
5.0

The interior lights on the dashboard did not work. And the light in the back either

Julie O. 
Rating:
5.0

The awesome lady that helped me was absolutely helpful in every way thank you !

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jiem C. 
Rating:
5.0

Everything looked good to me. The trailer traveled very good. Thank you

CAROL C. 
Rating:
5.0

Need to clarify the real coverage of Safemove in ads for coverage at checkout. Weasel words in fine print that overhead damage not covered. False advertising.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Not a thing, the whole experience was a pleasure I will definitely return to this location when I need another uhaul rental,

Harold F. 
Rating:
5.0

Paige was amazing! She was very sweet and helpful. She was extremely busy but took her time with each customer.

Cassy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

The brake lights didn't work in the turn signals didn't work right but I'm not sure if that was because of the trailer or my car. I don't think it was my car I just had everything installed Within the year.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Monica D.  |  Overall Experience 
Rating:
5.0

Paige was excellent had great customer service and solved all my moving and storage needs.

GEORGE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Paige was so helpful and made my check in and drop off so easy. She is the best customer service. Very polite and knowledgeable about her job and equipment. She went over and beyond to make my bad experience a great one.

GEORGE M. 
Rating:
5.0

Would recommend U-box to anyone. Reliable, professional, helpful, very nice and friendly. Good job!!

Nacy N. 
Rating:
5.0

The U Haul boxes experience was positive for me and my family. Not a single item was broken and that has not been true when we have done two other 500 plus miles moves using a large Penske truck. U Haul boxes are definitely a better alternative for a long distance move.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

oresta P. 
Rating:
5.0

Paige has always been friendly and most helpful...i rent 3-7 times a year and have found this location to the most user friendly..keep up the great work.

john R. 
Rating:
5.0

South Wayne road location was very professional and polite.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Jannet B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

maura W. 
Rating:
3.0

Customer did not leave a comment.

Domenico G. 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

Vinny was very kind and helpful throughout the whole process!

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

The staff I encountered today as well as 9/5 were friendly, attentive and professional!

Whitney D. 
Rating:
4.0

This experience was a total joke! Makes me not want to use U-Haul ever again! Reservation in Howell for a 26' truck. Get there...oh sorry we don't have the truck, go to Novi for a 20' truck. On the way to Novi, I get a call, sorry they don't have the 20' that we told you they did, go to Westland to get a 26' truck. Get the truck and started 35 minutes late because of the bs. Then go to return the damn truck and it's of course after hours and the stupid site isn't working and keeps making me restart the return process. I'm sooooo pissed off. Their customer service has been super bad too. -100000/10 would NOT recommend.

Amanda N. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Alejandro G. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

The lady that helped me knew nothing about my situation but instantly started speaking towards the things I was going through I was speechless, she didn’t take me as being quiet as offense I was just stunned. I felt so touched it made me cry. It had to be God sending her a message down for me I wish I got her name. She helped me so well with everything she was truly an angel. I wish she knew she helped me, not just with the service she provided but in life as well, I thank her so much

Dorian A.  |  First Impressions 
Rating:
5.0

The staff at this location is exceptional and have very good customer service.

Azhar A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ozainedelores G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELINDA JEANNE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Risa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennitha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brooke g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Very nice take good care of customers I like their services very professional

Rita T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malika J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl l.  |  Overall Experience 
Rating:
2.0

The size unit I originally asked for on a specific date was not available. I requested an 8'-10' climate control. Upon arrival I was told they only had a 5'-5" unless I wanted to go to the other facility. Were I had previously had used. A lot of my things were stolen at that location. So, I had to go with the smaller unit, and had to have most of my stuff stored at my sons house...which was an inconvenience to him. I will not use Uhaul storage again.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslielynn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
4.0

Our cards didn’t always work so it was inconvenient particularly when you swipe during business hours however in the few minutes it took to go to the office, the employee had already locked up and wouldn’t open up to assist.

Debbie D.  |  Overall Experience 
Rating:
3.0

trying to make a payment and can't get a response

aloysius w.  |  Overall Experience 
Rating:
5.0

First time unit user and the entire process was very easy and the staff was very helpful

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith m.  |  First Impressions 
Rating:
5.0

Beautiful facility/storage. Very clean and well organized.

Mariah H.  |  Overall Experience 
Rating:
5.0

I think the text is missing for the above choices.

Bob R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaPorcha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vhonjele V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY JEAN H.  |  Overall Experience 
Rating:
5.0

Everything was great. No problems

IOLA S.  |  First Impressions 
Rating:
5.0

Location and services met my needs for short-term storage. Would use this facility again!

Vanessa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn J.  |  Overall Experience 
Rating:
5.0

So far, I am very satisfied with the services offered at this location! Thank you very much!

Jose-Loureus P.  |  Online Move In 
Rating:
5.0

I thank you for all you did for me thank you. thank you. thank you

Lillian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annae s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionna M.  |  Overall Experience 
Rating:
5.0

All very convenient

jane f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffreyallan M.  |  First Impressions 
Rating:
5.0

Over the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.

Erik S.  |  First Impressions 
Rating:
5.0

Every one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.

DONNIE LORENZO M.  |  First Impressions 
Rating:
1.0

The owner rude and unprofessional

Marcus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATOYA EBONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROYNIQUE LATRECE H.  |  Overall Experience 
Rating:
5.0

Thank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all well

malcolm r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAXWELL CHARLES K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dorian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Cashier was more than helpful

Keiara H.  |  First Impressions 
Rating:
5.0

Dawn and Tyler were always very helpful and friendly.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

StClair M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robertearl R.  |  Overall Experience 
Rating:
5.0

Thank you for the storage unit. The staff is very nice to me 💖

TRACEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Excellent experience with this facility. I would not hesitate to return here, should the need arise.

David C.  |  Overall Experience 
Rating:
5.0

Well customer service nice and clean outside, storage as well

Asif R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darnell J.  |  Overall Experience 
Rating:
5.0

I was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects — access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!

James K.  |  Overall Experience 
Rating:
4.0

My only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely chickawang3000@gmail.com

DECARLOS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asif R.  |  First Impressions 
Rating:
3.0

Water got in my unit when it rained.

KAREN JOYCE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  First Impressions 
Rating:
5.0

Need more help just like everywhere else

john g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY E.  |  Overall Experience 
Rating:
2.0

I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn’t have anymore units near the door. Waste of time.

Kelli J.  |  Overall Experience 
Rating: