Customer Reviews for U-Haul Moving & Storage of Westside Erie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westside Erie

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Kerry K. on

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Parking lot is awkward and problematic

Laurie E. on

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I wouldn’t use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn’t checked.

Aimee C. on

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Customer did not leave a comment.

John G. on

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The individual who checked the truck out to us was very helpful. The truck was very nice and clean and ran well.

Sarah S. on

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dorothy k. on

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natalie e. on

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Kevin S. on

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Excellent fully equipped U-haul service and rental facility. Highly recommend.

greg p. on

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The men at the Pittsburgh Ave location were very friendly and helpful resulting in an extremely positive experience.

tim m. on

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I reserved a 6'x12' enclosed trailer. When I went to the location to pick it up, I waited 30 minutes in line before I was told that the didn't have a 6'x12' enclosed trailer because they double booked the only one they had. I asked what other size they had and was originally told they had a 5'x8' enclosed they could rent me. When I went out to get the license plate number off of my truck, I was assigned a new rep who then told me there was no 5'x8' enclosed available. After me becoming fraustrated for standing in line for 45 minutes and getting the run around, they finally told me they did indeed have a 5'x8' enclosed trailer. The workers at this location at the time I picked up worked very slowly and seem to lack ambition. Several times a customer they were working with had to go outside to get something. Instead of helping the next customer on an open computer terminal, the worker jsut stood there and waited for the person they were working with to come back to the store. The workers lacked the ability to multi task to process the long line of customers who have been waiting a long time. I do not understand why Uhaul would double book the same equipment and then not call me and tell me that the equipment I rented is not available so I did not stand in line only to not get what I reserved. Extremely disstatified with Uhaul and how the local guys handled the situation...

RICARD B. on

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My third rental in three weeks. Each time my experience was very efficient and professional which I appreciate in a business. Nice job!

Richard F. on

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Need to improve the service desk area. Way too cluttered with accessories. There needs to be more organization to clarify who's the next customer to be waited on is. It's a hodge-podge .

Cathie M. on

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Cant think of a thing

joseph k. on

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Customer did not leave a comment.

Klaus R. on

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The U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.

GENEVIEVE G. on

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Kelvin E. on

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during my drop off, there were many vehicles at the site and parking my rental 20 foot truck only inches from clearing the road seemed a safety issue.

Angela C. on

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Employee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.

Timothy S. on

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We have used U-Haul multiple time's. We'd highly recommend them. Truck's are always super clean & the price's are affordable.

DAVID W. on

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I have no comments.

David V. on

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Customer did not leave a comment.

Terrel C. on

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All employees working at the time were polite and did an exceptional job in helping me with my truck rental. They did a very good job of accommodating us after another customer decided to throw an unreasonable fit over nothing while we were in line. They handled it all fantastically. Thanks guys!

John S. on

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Roy L. on

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JOSEPH D. on

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Not all employees are as helpful as others. The gentleman I worked with was great.

Jeremy K. on

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Actually mark the correct level of fuel on the van when it is rented out. The van was barely over 3/4 of a tank and it was listed as 7/8, but I didn't notice until I had already left the lot. I hope a competitor opens a closer location so that I can switch to a more honest merchant.

DALE V. on

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My equipment was not properly checked in by the staff and the I received notice from the asset recovery division. I was 500 miles away and couldn’t get anyone at the local establishment to speak with me. Fortunately, UHaul corporate interceded on my behalf and a few days later I did get confirmation that my equipment was returned. I was truly disappointed in the staff at the location, especially during return. Other customers walked out on them. Management probably needs to retrain or remove the current staff if they plan on having a successful business. I will probably never be back

ray m. on

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Dawn Z. on

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Rafiq U R. on

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Nothing. Dropped off using mobile phone so no interaction with the staff.

john b. on

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Keep up the good work. I was very pleased with the trailer and the staff that helped me.

JULIAN T. on

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Trevor was very professional and helpful. There were no delays and I was on the road quickly.

MICHAEL O. on

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Stuart G. on

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Dylan M. on

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edward s. on

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The gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.

MICHAEL N. on

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very helpful and knowledgeable. just a good group of people who work there.

Edward S. on

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The parking for equipment is a little tight when you first enter the facility from Pittsburgh Avenue. If you come in the wrong entrance with equipment to return it can get difficult to get turned and aligned properly.

Rick B. on

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rebecca b. on

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george h. on

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Drop off was quick and easy

Jack P. on

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Personel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.

avery k. on

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Customer did not leave a comment.

Luis S. on

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SEE ABOVE COMMENT.

Janella M. on

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Manager was helpful and professional. Everything was done in a quick manner.

PEYTON T. on

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Staff yesterday was fantastic!!! Manager is professional and kind as well.

Beverly K. on

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Great place but will not recommend U-Haul due to last minute location change, no help from uhaul.

jack w. on

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Customer did not leave a comment.

GARRETT Y. on

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You need leadership, someone who can train the staff and techs correctly, and someone who has the leadership skills to take accountabilty when work is done incorrectly. I showed up with reverse lights, and would be able to show if the GM(Tyler Silbaugh) would have pulled up the camera footage instead of being in a rush to get out of the store. I ended up leaving with NO reverse lights, instead of them fixing, I was handed a $10 bill and told to go to autozone to get bulbs that they claim "were not in my car to begin with" which is bullshit. I had reverse light when I showed up, and Tyler himself said he pulled the car into the garage to have the install done and no lights were on the dash. I ended up showing back up shortly after having to go to auto zone to have them put the bulbs in the taillight housing, with the surprise to the lights STILL not coming on even with BRAND NEW bulbs installed from auto zone. when I showed up, Tyler was no longer in the store, and the associates were left to make a decision to either fix it, or not. 2 associates helped me out one by the name of Trevor, who took the time to help figure it out. but the end of the day I finally left with working reverse light, the same way they were when I showed up. so thanks to Trevor, the guy at the counter and the electrical tech who helped get my car back to correct order. to Tyler I really hope you figure out how to lead a team. take accountablity for your staff, and begin to either take pride in your job, or find somewhere else to work not in a leadership position. because you were more confused then your associates. I own a business in Erie Pa and I would never handle a situation in the way you did in front of my associates. best of lucks guys! -Garrett Ybanez

Jon M. on

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Great experience at the drop off location.

Theresa B. on

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Service was very nice but they seemed short staffed. Overall, great experience.

David V. on

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Customer did not leave a comment.

Eric A. on

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Gary M. on

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Overall. Very nice job!

Trina S. on

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Jack P. on

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More help to reduce customer wait times.

neilee b. on

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never change

Debra A. on

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The uhaul was not checked so when we got on the road the light for the gas cap kept coming on because we were not able to tighten it. Also, the front headlight was out. Once we reached out destination there were so many drop offs and no one to assist we were blocked in a no parking zone. After much maneuvering we were able to park and drop it off. It was not a good experience.

Joyce M. on

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Better customer service when returning vehicle....only 1 person was working at the time of my return ....line waiting to be served...then after awhile another man came to help out....friendlier would be nice too:)..........Thank-You.

timothy o. on

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I tried to use the electronic checkin but the keys were not put in the lock box. This caused a long delay when it should have been a quick process and the equipment had to be switched because they couldn’t even locate the keys for the vehicle that was assigned to me in the app. The technology is only as good as the person at the location doing their job correctly. The young men that helped me were very professional and took care of the issue

Michael D. on

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Have more staff to help people on Saturday.

Tony S. on

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Customer did not leave a comment.

Martin B. on

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The staff is either brand new or not well trained regarding renting storage space.

jeff b. on

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Great experience all around!

Richard C. on

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Customer did not leave a comment.

Christa C. on

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Very convenient for my son in college to use and store items. Will definitely recommend.

George W. on

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Pickup truck was not clean, Trevor was excellent and took it around back and cleaned out the bed area. Otherwise, truck was mechanically sound and worked well

Kaitlyn C. on

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Customer did not leave a comment.

Tennisha Q. on

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Nothing however I had a little problem with getting into the storage area because the return trucks where in one lane. But I managed and got through but had to park truck in other area. Overall my experience is always A when I go. I wish I knew the one guys name he's always nice and willing to help me drive the big truck when I need his assistance located in erie Pa Pittsburgh Ave st.

Megan W. on

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Customer did not leave a comment.

Nicholas S. on

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I picked the truck up around 3:00 pm and returned it around 11:00 pm that same day. I was told after hours drop off was not an issue and then I was charged for two days.

Alan M. on

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Customer did not leave a comment.

lynn w. on

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lynn w. on

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Tyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.

jack j. on

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Mike G. on

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There were some mechanical issues with both veichals I rented no blankets in one and no dolly in the other but the overall experience was great

harry b. on

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Wonderful place

Jack P. on

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Truck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.

David V. on

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Customer did not leave a comment.

David W. on

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I was quoted on the phone when I booked the uhaul a couple of weeks ago, that the cost would be around $140 plus tax, when I picked it up today, I found out it was $174 plus tax and the girl the counter said it would be $155 then told me she didn't say any number when she printed out my bill and it was $197. The approx. $40 more dollars I paid was not what was quoted me, very disappointed.

jon g. on

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Quick and efficient service

Raymond f. on

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Customer did not leave a comment.

Tim W. on

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Carolyn B. on

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Well lit, secure, convenient storage. Efficient, friendly and helpful staff.

Carolyn B. on

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Efficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Highly recommend.

CARYN B. on

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Customer did not leave a comment.

Robert B. on

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You shouldn't require customers to buy an adapter for the tail light plug.

Max K. on

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Customer did not leave a comment.

Joseph O. on

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jon g. on

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good service

Curt C. on

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Customer did not leave a comment.

MICHAEL N. on

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very helpful. could not have asked for a better experience.

James william K. on

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The guy that helped me with everything was amazing, friendly and very easy to work with. The trailer I wanted was reserved, but he got me one just like it, fast in and out when getting and returning the equipment. Great job!

Sherry W. on

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The staff was very friendly and helpful.

Jean F. on

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This was a wonderful experience...from the interaction with the staff at U-Haul, who were very pleasant & helpful, to the amazing price of the rental van & the cleanliness & ease of driving the van...It was truly a very enjoyable experience from start to finish! I would highly recommend U-Haul to everyone who needs any moving services!

Patrick H. on

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Quoted $18 over the phone. 10 minutes later I showed up and he hooked the trailer to my truck. He could find rubber straps for the chain ends nor could he find the connection wire for the lights. He had to pull that stuff off the trailers next to it. He charged me $36. When questioned, he said he told me the wrong price over the phone. Then proceeded to add the $8 insurance directly after I told him not to. Terrible service all around. Wouldnt recommend.

RANDAL M. on

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Quick and easy pickup and drop off. Didn’t even need to get out of the truck when I returned the trailer. Thanks U-Haul Erie-West!

Deborah S. on

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I called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were

Adriana S. on

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Rick T. on

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MIke C. on

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Gregory F. on

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More employees. Waiting over 30 minutes just to pick up a truck in the morning is extremely inconvenient especially when I reserved, submitted drivers license and checked in online before hand. Having to wait that long when you just want to get started moving was incredibly frustrating.

jim a. on

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Customer did not leave a comment.

Mark I. on

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The truck we rented for off hours was not ready, even though we had called to confirm it the night before. We had to wait for an employee to come in and we were nearly late for our appointment with the movers that we had hired. The manager did give us a discount on the truck, which was nice, but we would have preferred that the truck had been ready when it was supposed to have been.

Aaron B. on

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I paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn’t evengetin

WALLACE B. on

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Customer did not leave a comment.

mike t. on

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The installation crew could no find the fuse box for the wiring connection on my 2016 Honda CRV. it too over 3 hours for them to install it. Maybe they could prepare a little more in advance for an appointment. Overall, the y ended up doing a nice job, however there are 4 connectors in the spare tire area that were broke off.

CONSTANCE B. on

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Customer did not leave a comment.

RONALD M. on

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Just keep up the good work

kristin h. on

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Customer did not leave a comment.

Laurie E. on

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Eric R. on

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Our unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.

ROBERT C. on

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Customer did not leave a comment.

George A. on

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Everything went very well....

Kelly H. on

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Customer did not leave a comment.

gregory m. on

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ron n. on

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JAMES B. on

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Always need a truck when I need to complete work for my business

Donna S. on

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Customer did not leave a comment.

CHRISTIAN K. on

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Gas was at 1/4 tank and I have to fill up before I did anything. There was stick stuff on the floor and it got on my stuff. The light in the storage area didn’t work and I had to get a light to move during limited visabity. I rented blankets and they has wood chips in the blankets. I was not offered any compensation when I discussed the above issues. I am very disappointed in your standards and your people do not maintain high standards. You need to correct your low standards moving forward

GLORIA V. on

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Excellent! Thank You!

howard b. on

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Customer did not leave a comment.

ANGELA L. on

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All of the gentlemen that assisted me were very courteous and respectful. They were all a great help. Would recommend this facility again for sure.

Christine L. on

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Very nice

PAUL H. on

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Clean

William M. on

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Tyler waited on us and he was very pleasant, professional, friendly, and helpful.

greg g. on

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Another great location and staff. Went over and above to help with everything..highly recommend..

Stephen G. on

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I set this rental last November the cost was about 250.00, uhaul emailed me and wanted a credit card to guarantee the rental and said they would reduce it by $50 if I did. Which would have made a rental $200 plus tax, when I got to are U-Haul on Pittsburgh Avenue Erie PA they did not find that information in the computer so they charged me $300 plus tax and said they could do nothing about what was promised cuz they had no proof I no longer have my email I think my phone deleted it but I'm upset that your computer did not have that information so I think I was overcharged but I did give them the information they requested for the discount. Please send I'll reply thank you Steve

Mark B. on

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The young man i dealt with was very nice and polite and informative.just think price per mile could be alittle lower

william p. on

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Customer did not leave a comment.

Timothy G. on

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Each time I have gone to this location, they have had problems with their internet service or computer systems. There is no space for a customer to comfortably wait while the staff is working with other customers. There is no guest wireless available should you want to do a self check in after hours. One last recommendation: It would be nice if the vehicles had powered mirrors to allow a single person to adjust them for proper visual orientation.

LuAnn G. on

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Assure customer that your equipment will be available at time of reservation

David H. on

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great personnel. helpful. truck was clean and ready to go when I picked it up. will always use U-Haul

Laurie E. on

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It needs more employees it’s always busy and there is never enough staff.

ROBERT C. on

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They already do a great job at this location.

Giovanni L. on

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I was over charged by 100.00 and I’m waiting on the refund, (not happy)

Salena W. on

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Great staff! thanks to all !

Robert B. on

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Takes a while to get checked out.

stephen w. on

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nothing the Uhaul representatives where awesome.

laurie l. on

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The employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.

Alan I. on

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Tyler was a big help

Anthony Z. on

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Customer did not leave a comment.

Jennifer P. on

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Morgan B. on

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EMMA P. on

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Ask if the customer would like a ramp to access the truck. I didn’t realize the 10’ truck didn’t have a ramp and would have gone up to the 15’ to get one.

Robert G. on

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Customer did not leave a comment.

Amanda K. on

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I was told a different price than the original one. Which is fine but the passenger door popped open SEVERAL times with a whistling noise the whole way there. (Even with the window all the rolled up) I won’t be using this service again for moving but it did get the job done.

Russell D. on

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excellent service

Sherrie B. on

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Nothing they were super nice and very resourceful

Susan P. on

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Customer did not leave a comment.

Alan I. on

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Tyler was extremely helpful. A huge asset for your company!

Lyle C. on

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By far the best U-Haul store I have ever been to!

PHYLLIS F. on

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One of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Thank you

Jacqueline S. on

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u sucks

American Heart A. on

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Thank you

Mary K. on

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Staff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Thank you.

Pleshette J. on

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N/A

Wesley D. on

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It was nice having full access to my things in storage , the fee was high but I managed to pay it every month

Kathleen G. on

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Very friendly. Got me checked in in a timely manner. Would highly recommend

RICHARD V. on

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Ryan mgr. very helpful

REX R. on

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I rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.

joseph o. on

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I reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.

Tessa S. on

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NEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.

Daniel H. on

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I accomplished what I came in for. That is what I'd expect to happen.

KRISTI P. on

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The staff is amazing! Very helpful!

DARLENE V. on

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Great!

Mark B. on

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Excellent facility and service.

Tennisha Q. on

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The employee was very informative and helpful!

STACY M. on

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Well-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.

SEAN S. on

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-

WILLIAM C. on

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My unit served my needs and it was worth the investment while I needed it. Thank you

William D. on

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overall good experience

Daniel H. on

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Just seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.

Sriram R. on

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nice facility

Nancy J. on

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They made ny move much easier

Jesse D. on

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Reliable service and have used this facility many times for kids at school.

Martin K. on

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Great service and multiple options to help on moving

Jalitza V. on

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I love that I was able to get a free month bc I moved from another state. It helped me out a lot.

Amy H. on

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A little expensive but worth not having rodents, insects and mildew!

Sarah Y. on

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It was perfect for what I needed it for

Alexandria S. on

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Thank you

linn w. on

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I’m a night person and on weekends especially Sundays I would have liked to come around 7,8 o’clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card

Mark B. on

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Great location with quick service.

mike h. on

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Very good experience.

Kathleen R. on

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Wouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service

chris p. on

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easy and affordable

Karen B. on

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Excellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.

Jacqueline D. on

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Thanks for your Patronage

JOAN D. on

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The hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!

Jack P. on

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We were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.

KATHLEEN W. on

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I was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.