Customer Reviews for U-Haul Moving & Storage of Westside Erie

2,755 reviews

1505 Pittsburgh Ave   Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

(814) 453-4633

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(814) 453-4633

1505 Pittsburgh Ave
Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Emilee D. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

office team and return team were helpful and courteous. talking w/ my 8 yr old son about trucks and his favorite machines excavators.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Add installation of tow dolly to order menu.

Roy S. 
Rating:
3.0

Truck was rented with a bad tire. Tried to call and was put on hold for 10 minutes with no answer. Called help number with same lack of results. Wasted my time constantly putting air in tire. Not acceptable!!!

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Gentlemen working the counter was great and helpful.

Edward T. 
Rating:
4.0

Customer did not leave a comment.

Jarod M. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
4.0

Truck smelled bad, check engine light was in, could not see mileage odometer. Feel like they tried to take advantage of us on gas. Charged us for gas that we put in. However, gas issue was resolved.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
1.0

Did not answer the phones when trying to check for truck availability. Very frustrating, and bad for business.

Richard L. 
Rating:
5.0

Great customer service from Dominic

Mary W. 
Rating:
5.0

The representative on site was very helpful.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
3.0

The van reeked of cigarettes. And the windows were dirty.

Debra O. 
Rating:
1.0

Customer did not leave a comment.

Chelsea L. 
Rating:
2.0

Truck had a hard time starting, and even though we filled up the tank where it was when we left, we we're still charged 8 bucks for gas! I will never in my life use this location again.

Justin M. 
Rating:
5.0

Guys were friendly and knowledgeable. The store is extremely clean and so is the property surrounding it. The process was super easy with no complications or surprises. I would recommend this location.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Well I only put 20 miles on the truck I rented. And I had to put 4 gallons in the fuel tank. 2021 Silverado 1500. Gauge said full when I left the store. So u might wanna check that out. Not very happy about that. Overall the experience was excellent.

Bradley P. 
Rating:
2.0

Extremely overpriced. I used a pickup for 4 hrs and it cost me almost 200$. That's rediculous

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

If I were to pick one thing to change it would be your website! Once a customer has picked a vehicle they are TORTURED with silly questions about storage, help with moving, packing materials etc. If one thing is changed after these interrogatories, the questions have to be answered again! I have rented from UHaul 2-4 times a year for several years now and I dread your website!

Brian D. 
Rating:
5.0

They are great!! Makes returns very easy!

Karla W. 
Rating:
5.0

Customer did not leave a comment.

Lance P. 
Rating:
4.0

n/a

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

The team worked very well with my needs to extend my rental. Super helpful. My only complaint would be, although there are examples of the storage units in the showroom. I really wanted to see & asked to see the unit I was going to rent. I.needed that extra visual. ;) I'm glad I was able to fit everything in the one I currently have. I am on a waiting list for the first available 10x20 :) Once again friendly accommodating staff! I love working with the Pittsburgh Ave U-haul boys!

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

ROCHESTER H. 
Rating:
1.0

Keep ur reservation

MICHAEL C. 
Rating:
5.0

Excellent and prompt service thank you again

BERNADETTE A. 
Rating:
5.0

I thought the whole process was smooth and easy. Customer service was excellent

Blaine R. 
Rating:
5.0

Your current staff was outstanding, great job!

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Excellent service!!!!!!

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
1.0

Equipment was Not Ready at reserved location Hade to drive cleare across town If there is any other choice I will be Going to them Your people suck !!

thomas B. 
Rating:
5.0

Accommodating and courteous. In and out in 15 min.

CHRISTINE O. 
Rating:
5.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Service was incredible! I originally made a reservation at the location on state street for a 8 am pickup. They neglected to prepare my reservation correctly but this location was able to transfer my reservation get me exactly what I needed in a timely manner and I was still able to meet for my moving appointment only slightly late. I will certainly never use the state street location again as I believe they failed to meet the basic requirements of the service they are supposed to provide, and future uhaul needs will without a doubt be at the Pittsburgh ave location

Gary M. 
Rating:
3.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Everyone was really helpful and explained everything clearly to me.

Lynne W.  |  First Impressions 
Rating:
5.0

Great staff. Very user friendly except can't dial directly in to the store.

Julia B. 
Rating:
4.0

Customer did not leave a comment.

Bob P. 
Rating:
5.0

Very goodt

Kiara H.  |  First Impressions 
Rating:
1.0

We scheduled on li e for truck and car carrier at one location near us, then informed car carrier was not available there but now pick up 1 hr opposite direction. When we called to say no to that and changed Truck pick up back near us... OUR DROP OFF return location was rerouted 5 HR AWAY from our final destination. 5 attempts on calls to reroute to closer location.

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Destiny S. 
Rating:
5.0

Great experience! The gentlemen in the office were very kind as well! No BS, got straight to what I needed and we were ready to roll! Thanks Pittsburgh Ave, Erie U-haul!

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

Sophia A. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Excellent staff.....great service....

Gerald V. 
Rating:
2.0

Truck was not parked where it said it was online contactless pickup. Key was not where it said it was. Still had to go in and check in with associates at counter defeated the whole purpose of a quick and easy pickup. Mileage was wrong.

Jessica S. 
Rating:
5.0

The customer service was great. Easy and cheap way to go!

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer service was fantastic!

Mackenzie F. 
Rating:
5.0

Customer did not leave a comment.

Marvin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

There was an issue with the lights on the trailer. The employee tried to get them working properly, and they finally did. We weren't sure if they would stay on if I hit any bumps in the road. We talked about the size of the motorcycle I was picking up. He found another trailer and measured the deck to make sure it would fit and saved me $10. The guy who was there when I returned the trailer was very helpful and gave me some great information for my next rental.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
1.0

I was asked about upgrading to a larger size storage unit and instead of just a $5 increase it was $20 - because "we have 11 different sized units" and apparently the one inside was an entirely different size than the one that I had already put my stuff into. The guy at the counter didn't seem to listen to anything I was saying or even bother to look up 95% of the time. I had mentioned that I had a truck and that's what we were unloading, but 30minutes later when I was turning in the truck he said "what's this?" -- further proof he wasn't actually present or cared.

Joseph A. 
Rating:
5.0

Very nice and helpful will always recommend

DAJAHRAY R.  |  First Impressions 
Rating:
5.0

Nothing …everyone was great from the pickup to the drop off

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

BRANDY J. 
Rating:
5.0

Used the facility for over 20 years. Never had any issues. The new manager Matt Driscoll made my experience even better over the last few years.

John K.  |  Overall Experience 
Rating:
5.0

The Erie Pittsburgh Street store is the best. Always helpful, always well staffed and always a great experience.

Robert S. 
Rating:
5.0

I have no complaints about the handling of this rental situation. The person I spoke to was pleasant and helpful, checked to see if the piece of equipment was available, and everything went smoothly. The equipment was returned and we are pleased with the service!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

ELICIA C.  |  Overall Experience 
Rating:
5.0

Fast service. Pickup of a trailer took less than 15 mins. Organized, easy to hook up and drop off.

Brian D. 
Rating:
4.0

Return process should be gone through when renting. Didn't see tiny sticker on key return box (dark, returning very early morning) re: what you have to do before putting keys in lockbox. Took pics of odometer and back of truck, before I put keys in box. Then can't do app photos because won't let you use pics you took already.

Mark M. 
Rating:
3.0

Both gentlemen who assisted us were very professional.

Myrrah P. 
Rating:
4.0

walk the customer to the vehicle of rental

Joseph L. 
Rating:
1.0

The trailer was full of small rocks and dirt. The facility was well kept and organized. The owner is incredibly rude. Very short with me and didn't explain much. He also didn't ask me if I had any questions and ran away to go back inside. You may have the equipment but I won't ever patronize a local business that treats its customers no less than dog shit on the bottom of their shoes. I will not recommend this business either.

Stephan G. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
1.0

We were lied to when we booked our uhaul. We ended up being charged almost $200 more than what we booked it for because they had to give us a bigger truck, or we had to drive 30 miles out of our way to get what we booked. If you do not have the truck we booked either don't allow us to book it or don't charge us for the upgrade we didn't ask for. A bigger truck also meant spending significantly more on gas. The uhaul we received did not seem well maintained and made us nervous to drive. Anytime we called to talk to someone we were told there was nothing anyone could do and we had to pay it. We never should have booked uhaul and I wish we went with a different company. Moving is stressful enough and uhaul made it so much more so.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Treasure G. 
Rating:
5.0

Customer did not leave a comment.

Raina P. 
Rating:
5.0

MATT IS AMAZING

Sabrina M.  |  Overall Experience 
Rating:
5.0

Nothing everything went well. Staff were very friendly and equipment was in excellent condition.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUVENGER O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

The truck only had 1/4 of a tank of gas when I picked it up, and the fuel warning came on after only driving about 12 miles. That was disappointing, but otherwise everything went well.

Jason W. 
Rating:
1.0

The mandated and required Uhaul discus locks for storage lockers are prone to corrosion and freezing. I've had to have the lock drilled out twice and replaced. This is a systemic problem over a period of several years yet the company has no corrective action in place. This delayed my move on two different occasions costing me time and money. Get your shit together people!

John S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

Lea S. 
Rating:
5.0

They were very nice to me. Thank you for your help.

betty s.  |  Overall Experience 
Rating:
5.0

Muy buenos los empleados

ROSA A.  |  First Impressions 
Rating:
5.0

I can’t explain the level of service received without beginning to yell loudly. But absolutely above and beyond. Thank you so much for everything

Brandon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tessa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen U.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Abigayle B.  |  Overall Experience 
Rating:
5.0

Always so it’s good to me

robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joe r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Delvonna M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany C.  |  Overall Experience 
Rating:
4.0

The move in instructions are a bit complicated. I came in the first time on Thanksgiving Day after renting a space on line. I received the codes on line but it wasn't clear which box I was supposed the enter the *_____# code; so, I tried it on the wrong building first. Then on the right one but received a you have to set up your code message. I came in the next day and the two young men at the front counter were very helpful and I was squared away.

Eric D.  |  Online Move In 
Rating:
5.0

I liked the way the employees treated me and others. Very helpful considerate and professional courteous. Thank you

William D.  |  First Impressions 
Rating:
5.0

No clear instructions that I had to use the kiosk to unlock my room alarm. Haha. I may have set it off the first time. I got it now. That's my only complaint.

Daniel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Margaret H.  |  Overall Experience 
Rating:
5.0

The manager was EXTEAMLY HELPFUL! if needed I will only continue to deal with this specific location. I've delt with all the employees and only have positive things to say about them! Thank you guys for all of your help! P.s to whom this may concern big fat raises are deserved for that team on Pittsburgh Ave! :)

Ashley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYBETH H.  |  Overall Experience 
Rating:
5.0

I have nothing but praise for the U Haul staff. They were helpful and polite in all my dealings with them. A truly great 4 year experience!!!

mary l.  |  Overall Experience 
Rating:
5.0

The guys were very polite and very nice

William F.  |  First Impressions 
Rating:
2.0

Didn't use storage... Quit asking for a review. How can we rate something we didn't use?¿?

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra L.  |  First Impressions 
Rating:
4.0

We had to rent 4 storage spaces instead of giving us 2 large ones or looking around for to large ones the guy on Pittsburgh Ave I think his name was Matt was not friendly or helpful

Veronica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriella C.  |  Online Move In 
Rating:
5.0

Didn't need lights because I was on the ground floor outside garage everything was great thank you

CHARLES T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOM J.  |  Overall Experience 
Rating:
5.0

I was completely happy doing business with Uhaul. It was an inexpensive way to move my things, They are open on Sundays so the hours were convenient for me.. The Staff was friendly and very helpful. Plan to move more things from Durham NC soon and will use them again for sure.

ILEANA R.  |  Overall Experience 
Rating:
5.0

Very helpful when my place wasn't ready when i moved from ATL

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regina R.  |  Overall Experience 
Rating:
5.0

All good!

LESLIE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva Mia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALVIN V.  |  Overall Experience 
Rating:
5.0

After having a unit for 18 years, thank you to the management and staff at U Haul. Sincerely, Don Patsy Pfizer

PFIZER I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac K.  |  First Impressions 
Rating:
5.0

The staff were very helpful and worked with me to accommodate our unique situation.

Johnathon E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jenna s.  |  Overall Experience 
Rating:
2.0

My reservation was lost. After looking several times online I called to ask questions and reserve the unit so I could be confident it was what I needed. The reservation was lost. Then it was found and was totally different than what I was told. It was specifically what I didn’t want. The worst part is that my phone call and hold time was over an hour. Long over an hour. Then I inquired about renting a truck. I was told there were trucks for my move available over the weekend. I decided to go to the store and check in and sign papers like I was told.. and they couldn’t find my reservation for the unit and then found I was charged, checked in and wasted a trip for the wrong unit anyway. Then.. I asked about the truck rental and figured I’d take care of that while I was there and I was told there’s nothing and they were overbooked! This was only few hours after I wasted time on the telephone. I was upset about the multiple set backs and being inconvenienced more than once. The storage unit is clean however there are gaps in the broken cealing cover and I can see above the unit. I’m not sure what the problems are but I have been happy. It’s uhaul in the past. This time I was very disappointed. I don’t have time to hold an hour trying to file a complaint. It obviously isn’t going to help my situation if there’s nothing available. I can’t afford to waste money in the middle of a move

Shannon K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

allyson R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  Overall Experience 
Rating:
5.0

They were very helpful and finally got the outside storage unit for me

robert B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVE H.  |  Overall Experience 
Rating:
5.0

Our furniture was in this climate controlled facility for 21 months with zero issues. The unit was as clean as it was the day we put the furniture in the unit. The furniture was not covered and never got dusty! Amazing! We never entered the unit until we opened the door to remove the furniture and the floor was very clean. No bugs or rodent sightings. I highly recommend this Uhaul and would rent here again.

Vicki W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bradly m.  |  Overall Experience 
Rating:
1.0

I haven't gone to the facility yet. I tried several times to reach the actual facility. No one ever answered. VERY FRUSTRATING!

Pamela H.  |  Online Move In 
Rating:
5.0

But I just began. However, I do know another uhaul storage customer who is well pleased so I am not doubting the experience I will have while using uhaul storage.

Elisa A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEVIN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delbert D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anissa L.  |  Overall Experience 
Rating:
2.0

The storage unit was clean and well lit. If I have an access code and key for the lock I should be able to access my unit 24/7. Also the price of the unit was raised 3 times in under 2 years. I cannot recommend storage units with U-haul because of this.

Chris T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin T.  |  First Impressions 
Rating:
5.0

Service was very good 😊

Darrel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allen e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocco C.  |  First Impressions 
Rating:
5.0

The staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.

Andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel V.  |  Overall Experience 
Rating:
5.0

So far everything’s looks good. The unit is clean

Brenda B.  |  First Impressions 
Rating:
5.0

Service rep was outstanding

Andrew C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joyce r.  |  Overall Experience 
Rating:
3.0

The staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nadene K.  |  Overall Experience 
Rating:
4.0

Everything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.

MARY G.  |  Overall Experience 
Rating:
1.0

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

MARK B.  |  Overall Experience 
Rating:
1.0

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

MARK B.  |  Overall Experience 
Rating:
5.0

Had a few problems,

DIANA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mathew g.  |  Overall Experience 
Rating:
3.0

Usually had to wait at counter if I needed something before being served.

kevin h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
4.0

Other than the problem with my billing, everything was good.

Marilyn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnson c.  |  Overall Experience 
Rating:
5.0

Excellent staff and clean facility

dan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
1.0

Excessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20% discount at $57.95, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only $62.90/mo., including insurance, much less than $82.50.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20% discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for $13.19 on June 19, 2020 for a total of over $95 for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for $98.48, then another billing for $113.48 July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.

mary k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
2.0

I moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable

kevin h.  |  First Impressions 
Rating:
3.0

Generally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.

Patrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Online Move In 
Rating:
1.0

Customer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette

SHARON M.  |  Overall Experience 
Rating:
1.0

They over charged and gave me a run around, the GM was very ignorant!!

Autumn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bernard l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurel H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy A.  |  First Impressions 
Rating:
5.0

Great service

Richard A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trina S.  |  Overall Experience 
Rating:
4.0

I moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about $45 dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.

Virgina R.  |  Overall Experience 
Rating:
1.0

The staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience— and we were very glad to be done with it.

joy j.  |  Overall Experience 
Rating:
3.0

my unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.

Chris B.  |  Overall Experience 
Rating:
5.0

Everything was great! They even stayed the few extra minutes after hours we needed to finish loading up.

Max K.  |  Overall Experience 
Rating:
4.0

No issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.

PHILIP W.  |  Overall Experience 
Rating:
5.0

Jeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.

Shauna M.  |  First Impressions 
Rating:
5.0

Had unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.

Kevin J.  |  Overall Experience 
Rating:
5.0

The U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.

Virgina R.  |  First Impressions 
Rating:
1.0

The first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!

Chris T.  |  First Impressions 
Rating:
1.0

1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!

Chris T.  |  First Impressions 
Rating:
4.0

Needed it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful.

maria r.  |  Overall Experience 
Rating:
2.0

I didnt like customer service

Jeremy B.  |  Overall Experience 
Rating:
4.0

Hours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.

ANDROMEDA F.  |  Overall Experience 
Rating:
5.0

Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane

Tim S.  |  First Impressions 
Rating:
1.0

Never use UHAL anymore the service sucks

Bin H.  |  Overall Experience 
Rating:
5.0

I had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.

mary k.  |  Overall Experience 
Rating:
3.0

Store seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.

DONALD S.  |  First Impressions 
Rating:
5.0

Thanks for the great experience!

Jennifer R.  |  Overall Experience 
Rating:
3.0

When I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.

CHRISTINE S.  |  Overall Experience 
Rating:
4.0

PRICING WAS EXCESSIVE

KEITH V.  |  Overall Experience 
Rating:
5.0

.

NEAL K.  |  Overall Experience 
Rating:
5.0

It would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.

Elaine C.  |  Overall Experience 
Rating:
5.0

Dealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls

mary k.  |  First Impressions 
Rating:
5.0

No comment

LYNN T.  |  Overall Experience 
Rating:
5.0

They do a nice job!

Craig N.  |  First Impressions 
Rating:
5.0

Service guy was friendly and was In and out.

Jeff H.  |  First Impressions 
Rating:
1.0

I ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD

Bin H.  |  First Impressions 
Rating:
1.0

I wouldn’t use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn’t checked.

Laurie E.  |  Overall Experience 
Rating:
5.0

The U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.

Klaus R.  |  Overall Experience 
Rating:
2.0

Employee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.

Angela C.  |  First Impressions 
Rating:
3.0

I have no comments.

DAVID W.  |  Overall Experience 
Rating:
5.0

The gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.

edward s.  |  First Impressions 
Rating:
5.0

very helpful and knowledgeable. just a good group of people who work there.

MICHAEL N.  |  Overall Experience 
Rating:
3.0

Personel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.

Jack P.  |  Overall Experience 
Rating:
5.0

Staff yesterday was fantastic!!! Manager is professional and kind as well.

PEYTON T.  |  Overall Experience 
Rating:
5.0

Very convenient for my son in college to use and store items. Will definitely recommend.

Christa C.  |  Overall Experience 
Rating:
5.0

Tyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.

lynn w.  |  First Impressions 
Rating:
2.0

Truck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.

Jack P.  |  First Impressions 
Rating:
5.0

Well lit, secure, convenient storage. Efficient, friendly and helpful staff.

Carolyn B.  |  Overall Experience 
Rating:
5.0

Efficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Highly recommend.

Carolyn B.  |  First Impressions 
Rating:
5.0

very helpful. could not have asked for a better experience.

MICHAEL N.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful.

Sherry W.  |  Overall Experience 
Rating:
2.0

I called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were

Deborah S.  |  First Impressions 
Rating:
1.0

I paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn’t evengetin

Aaron B.  |  First Impressions 
Rating:
1.0

Our unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.

Eric R.  |  Overall Experience 
Rating:
5.0

Excellent! Thank You!

GLORIA V.  |  First Impressions 
Rating:
4.0

Very nice

Christine L.  |  First Impressions 
Rating:
5.0

Clean

PAUL H.  |  Overall Experience 
Rating:
5.0

The employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.

laurie l.  |  Overall Experience 
Rating:
5.0

Tyler was extremely helpful. A huge asset for your company!

Alan I.  |  First Impressions 
Rating:
5.0

One of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Thank you

PHYLLIS F.  |  Overall Experience 
Rating:
1.0

u sucks

Jacqueline S.  |  Overall Experience 
Rating:
4.0

Thank you

American Heart A.  |  Overall Experience 
Rating:
5.0

Staff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Thank you.

Mary K.  |  Overall Experience 
Rating:
1.0

N/A

Pleshette J.  |  Reservation 
Rating:
4.0

It was nice having full access to my things in storage , the fee was high but I managed to pay it every month

Wesley D.  |  Overall Experience 
Rating:
5.0

Very friendly. Got me checked in in a timely manner. Would highly recommend

Kathleen G.  |  Reservation 
Rating:
5.0

Ryan mgr. very helpful

RICHARD V.  |  Overall Experience 
Rating:
5.0

I rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.

REX R.  |  Overall Experience 
Rating:
3.0

I reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.

joseph o.  |  Reservation 
Rating:
2.0

NEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.

Tessa S.  |  Overall Experience 
Rating:
3.0

I accomplished what I came in for. That is what I'd expect to happen.

Daniel H.  |  Overall Experience 
Rating:
5.0

The staff is amazing! Very helpful!

KRISTI P.  |  Overall Experience 
Rating:
5.0

Great!

DARLENE V.  |  Overall Experience 
Rating:
5.0

Excellent facility and service.

Mark B.  |  Overall Experience 
Rating:
5.0

The employee was very informative and helpful!

Tennisha Q.  |  Reservation 
Rating:
5.0

Well-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.

STACY M.  |  Overall Experience 
Rating:
5.0

-

SEAN S.  |  Overall Experience 
Rating:
5.0

My unit served my needs and it was worth the investment while I needed it. Thank you

WILLIAM C.  |  Overall Experience 
Rating:
5.0

overall good experience

William D.  |  Overall Experience 
Rating:
2.0

Just seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.

Daniel H.  |  Reservation 
Rating:
5.0

nice facility

Sriram R.  |  Overall Experience 
Rating:
5.0

They made ny move much easier

Nancy J.  |  Overall Experience 
Rating:
3.0

Reliable service and have used this facility many times for kids at school.

Jesse D.  |  Overall Experience 
Rating:
4.0

Great service and multiple options to help on moving

Martin K.  |  Overall Experience 
Rating:
4.0

I love that I was able to get a free month bc I moved from another state. It helped me out a lot.

Jalitza V.  |  Overall Experience 
Rating:
4.0

A little expensive but worth not having rodents, insects and mildew!

Amy H.  |  Overall Experience 
Rating:
5.0

It was perfect for what I needed it for

Sarah Y.  |  Overall Experience 
Rating:
5.0

Thank you

Alexandria S.  |  Overall Experience 
Rating:
5.0

I’m a night person and on weekends especially Sundays I would have liked to come around 7,8 o’clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card

linn w.  |  Overall Experience 
Rating:
5.0

Great location with quick service.

Mark B.  |  Overall Experience 
Rating:
5.0

Very good experience.

mike h.  |  Overall Experience 
Rating:
2.0

Wouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service

Kathleen R.  |  Overall Experience 
Rating:
5.0

easy and affordable

chris p.  |  Overall Experience 
Rating:
4.0

Excellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.

Karen B.  |  Overall Experience 
Rating:
4.0

Thanks for your Patronage

Jacqueline D.  |  Overall Experience 
Rating:
2.0

The hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!

JOAN D.  |  Overall Experience 
Rating:
5.0

We were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.

Jack P.  |  Overall Experience 
Rating:
5.0

I was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.

KATHLEEN W.  |  Overall Experience 
No reviews have been submitted for this location.

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