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Neil MCustomer Reviews for U-Haul Moving & Storage of Westside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rent a lot and each time it is an awesome experience!!
NERO FThe air conditioning froze up and was down about 2 hours at a time. It was much needed in Texas, Ok and KN. j
Johnny Wcheck in person did not know how to handle a one way rental where I pick the location. I had to call your 800 number and talk to someone about it and they had to explain it to him; that took almost 10 minutes
THOMAS EThe light connector on the trailer was broken and lights would not work. They quickly switched me to another trailer though and got me on my way quickly
RONALD WI am very pleased with this location ! I am not please with U-Haul it’s self for trying to change my location of pick up . When I made the reservation weeks in advance.
ERIC WThe staff is absolutely amazing. Couldn’t be happier with them.
Samantha B | Overall ExperienceU-Haul corporate helped me out with changing an 8-foot cargo trailer reservation to a 12-foot cargo trailer seamlessly over the phone. The team at Alta Mere was quick and helpful with setting me up with a 12-foot trailer. When I loaded the trailer, I noticed the low clearance at the tongue and decided to return the trailer. U-Haul corporate was understanding and notified the team at Alta Mere to refund me my 5-day reservation and instead charge me an in-town overnight rate. I'll be using U-Haul again.
BRANDON GThe staff is absolutely amazing, love them!
Danielle H | Overall ExperienceEverything was great!
Sarah OThey were closed and 2 workers came out and took care of me. They were great.
DAN LSmooth easy pleasurable experience! Everyone was great!
CHASITY NThe location and staff were fine. Helpful. However the Uhaul we rented was absolutely terrible. It was a single axle 5x8 trailer and empty it toys to bounce off the ball from the moment you put it on the hitch. No one warned us of this. Additionally, the trailer did not seal well and a tremendous amount of road grease and grime got into the trailer RUINING many of our items. I was beyond words when we opened the trailer and found our items ruined. Between the towing experience and the ruining of our items due to lack of a good seal I will absolutely NEVER rent a Uhaul trainer again. Once full it did pull better but a light load or a simple transport to return it is nerve racking...
CYNTHIA PVery accommodating! Thank you!
JOHN FMore customer help at the location.
Dameion BJim was great
CLIFTON ZI liked using U-Box. I wasn't worried about getting my things.
susan lVery professional, friendly and quick.
DANIEL SEverything about the truck was fine. Staff were helpful. My only complaint is to not park the trucks so close together. I could barely squeeze into the truck even with the mirrors closed and I had to get an employee to drive the truck out for me for fear of scraping the truck next to it.
KENNETH HLast minute rental, staff went out of their way to be helpful. Will absolutely rent from this location again if needed.
ROWDY MNothing
brian rAll good. I had a reservation through the app, and that resulted in a quick processing of my contract and trailer hookup. I was on my way in about ten minutes.
TIMOTHY WWhen a customer reserves an item like a appliance dolly then it should be there. They did not have one for my move so i had to go but one Not a good thing.
THOMAS SHas not arrived yet
ROGER JWe have used this location for years. It's better than ever.
ARIC PWinter was very nice!!!!!
Brighid GThe whole staff was wonderful… Very pleasant and welcoming…
TRAVOY JThe lady who helped me was excellent and efficient. She was also prisms friendly. Thank you!
Norma V | First ImpressionsHe was so so nice and helpful with directions to get back to my hotel. And I love how he welcomed me to Fort Worth :)
MORGAN ANothing. Good experience
JAMES LWhen reservation made and request payment to be made in cash on return please honr that and use card on file ONLY to hold reservation... Do not automatically run card for payment. Thanks this location will always be my go to for all my rental needs. Thanks again for ALL the employees consistently helpful, efficient , and customer service with positive pleasant attitude!!
THOMAS WThe truck break and blinker were out. Unclear why they didn’t double check that before assigning out the truck. We found it after we loaded our truck. So then we had to waste our mileage and gas to drive back to the facility for them to fix it. Then during the drive/move the air went out.
WILLIE ACustomer service was spectacular. Speedy service lovely vibes !
TARA LThe team at Alta Mere was first rate! Friendly, helpful and always there to help me with any questions I might have.. Excellent customer service with a focus on what's best for the renter. Very personable team lead by Meghan. She sets an excellent example of what caring for customers is all about!
RICHARD JStore was closed at drop off
RILEY TSome rental equipment has went up in price i see. I think you should break down prices on hrs of use. I only had mine for 2hrs but still paid full price. I think more people would use this service if it was available. More income stream
SCOTT BThe service team were polite & showed me how to remove the bike rack off of a hitch they installed for me. However, my appointment was scheduled to start at 7:00 A.M. & they didn’t start my service until 7:34 A.M. I arrived at the location at 6:57 A.M. and didn’t leave until 8:44 A.M. I understand that being understaffed may have been an issue, but I feel as if my time as a customer wasn’t valued during this transaction. No damage was done to my vehicle during installation & the install appeared to be up to standard. However, due to poor time management I wouldn’t recommend getting services here.
Tamia PNO attention to detail, leaving errors in drop off location and me being substantially overcharged. Location is disorganized and dirty (bathroom is clean though). Employees are loud and discuss things that customers should not overhear (bailing someone out of jail, curse words like crazy, cigarette smoking just outside door)
TAMI CI was given great customer service at 7:30am on April 30th. And, when I returned the truck the same day, I was also given excellent customer service from the person who checked me out (Mark?). It was a lovely experience, especially when I placed things into my storage unit.I was able to park in a garage.I've never seen that before. It was raining at the time, so the garage cover helped.
hadassah f | First ImpressionsThis was a location. I had to return my truck and equipment. It was not their fault for all the inconvenience. I had to deal with, and they were trying to help me solve the problem with U-Haul trying to charge me double because of the mileage misunderstanding they were patient understanding And tried to help me fix a problem that they did not do
Mary MClean it and don't forget to put tools ordered inside.
Brenda RExcellent service
KYLE KThis process was quick & easy.
CYNTHIA SThe the second time my truck wasn't ready when booking ahead of time
JESSIE RVery friendly service at pickup and drop off
SHAR EVery personable and friendly. Took down that the tail light went out.
ATHENA SAgents were distracted during checkout. Be more engaged with current customer.
DAVID CVery communicative and was in and out quickly. Went great.
JEREMY TI got yelled at by an employee who walked in a yelled at me "you can't park there!". I was parked where a yellow parking curb was. It looked like a parking spot and someone was parked next to me. Instead of politely asking me to move, he yelled. Then, I had to wait nearly 30 minutes while tech support had to be reached to get the computers to work. It put me way behind schedule. I'll never use this Uhaul location again.
JACOB HUnfortunately, my leather office chair was damaged during transport as one of the wooden items rubbed on it after the furniture pad dropped. We are still unpacking to check if anything else is broken.
Jean-Marie SIf customers are happy then your doing things right
JAMES CThe front desk individual greeted me while on her personal cellphone in a very heated conversation with many choice words being delivered and very loud. This went on for about 5 mins before she took care of my reservation. The equipment was fine but was covered in dried dirt all over and full of rocks. The outside individual was awesome he took the time to clean it off for me.
WILLIAM LDon’t change a thing, I have used this location before and have always received good service
RONDAL HThe staff at this location are the best...from the people inside to the people that hook up the trailer. Very friendly and respectful as well as NO COMPLAINTS at anyone. You have a GREAT crew. Paul Slonaker
PAUL SEverything was great. Trailer was ready on time. Return was quick & easy.
Leslie RWe thought the overall experience went well. The app was user friendly and the store reps were fantastic.
MARK PGreat management 'Tracy Hugle' & her employees, 'James' -&- 'Chelsea' 5 STARS ! I HIGHLY RECOMMEND!
Patrice D | Overall ExperienceNo improvements that I can think of.
JAMES MStraps on car hauler I rented were frayed and worn and had been cut too short to fit over tires and secure my vehicle safely. I had to buy new straps to complete my tow.
PAUL Rthe service is great .
DARRENN FCustomer staff was very nice and friendly although I was supposed to get a dolly and I did not receive it and the windows were extremely dirty
JENNIFER RI appreciate the assistance and efficiency of this entire rental process.
STEPHANIE MJim did a great job got us everything we needed and made sure it was exactly what we needed!
JAMYA M | First ImpressionsEmployees were nice and able to help me adjust my reservation to accommodate my needs with no issue. Clearly explained everything.
griffin h | First ImpressionsTeam and management staff was extremely helpful. Thank you team for returning my bag left in the truck.
BLAIR H | First ImpressionsStaff was friendly and helpful. Convenient location for us.
John T | First ImpressionsThis is easily the best U-Haul of any U-Hauls I have used nationwide. It is my absolute favorite and I come back to them time and time again for all my needs, weather storage, packing, or moving in trailers. The clean trucks and trailers, the prices can't be beat in the equipment always reliable and sound. Staff here is phenomenal, and always ready to assist no matter how silly my question
Christopher M | First ImpressionsNone
Dylan J | Overall ExperienceSmells so good inside as well as within the storage . The Staff was just like Family, the bright smiles and joy I needed on a busy not son-good day, Thank You Stephanie you are an exceptional leader with a lovely crew!
Patrice D | First Impressionsthe front desk gentleman was excellent.
RAY G | Overall ExperienceVery helpful Representative
MICHAEL J | First ImpressionsEverything was great
YOLANDA B | First ImpressionsSome of the best customer service I've seen anywhere.
Jocelin M | Overall ExperienceGreat rates Every staff encounter was brief and professional Facility was well designed
John G | First ImpressionsIt was a great experience from check in to check out; awesome 😁
Dana T | Overall ExperienceThe people at the Fort Knox U-Haul location were very helpful, knowledgeable, and friendly!
Dylan J | First ImpressionsEmployees very professional about the company very professional about companies knowledge well dressed excellent service thank you
FRANK M | First ImpressionsThe staff were professional and courteous!
pamerla e | First ImpressionsGreat customer care!
becky M | Overall ExperienceOnly thing was the inside of storage did not have a light. Everything else was great!
anna k | Overall ExperienceEverything was good on the facility except not knowing if you were behind the gate at ten the gate locked and you could not get out. We knew you couldn't get in after ten yet never dreamed that if you are there after ten u would have to sleep in your truck because u can't get out and there was no number to call They need that posted on the doors going into the units Luckily thru had a fence down in the back so we left that way Also saw roaches and had a lot of nats
Chuck R | Overall ExperienceAll our stuff ended up being invested and damaged with roaches and other pest. The staff is great , We have rented Moving trucks several times and they have been helpful. But the storage units I would not recommend . Poor lighting and our belongings were full of roaches and other pests.
Erik V | Overall ExperienceI loved that I spoke to a real person inside at the counter. They were so helpful and kind. Made our move so much easier! Thank you!
anna k | First ImpressionsThank you
RONALD H | First ImpressionsFacility is old & door to my unit wouldn’t even close properly. No climate control, bugs easily get in units cuz main doors are often open to buildings & doors have at least half inch clearance on bottom.
Andrea Y | Overall ExperienceNeeds some cleaning and better presentation overall. Staff was friendly and knowledgeable except a young lady at the front desk. Her attitude really dampened my experience upon emptying my unit.
ROCIO c | Overall ExperienceI rent many U-Haul vehicles a month from various locations and this one is by far the best. Super friendly and helpful staff.
CHRISTIAN O | Overall ExperienceLove this location when it comes to turning in my equipment, they were fast super friendly. Then I closed my storage and even that process was so fast and the staff were super helpful and funny
Tammie J | Overall ExperienceI got charged for the full price and the U-Haul was inoperable or undrivable after the check engine light came on, I basically had to wait in a parking lot for 6 hours until it got towed to the U-Haul facility then had to come the very next day., then got notified that I had to come back on Sunday to transfer all of my other items that are in the U-Haul to two different storages. I have the receipts from KFC the lift that I had to pay to get my cold food and my freezer food to a residence, and another Lyft ride to come and take from the U-Haul service back to the residence. I am not happy at all for me to being charged for the full thing and I only had it for 24 hours out of a 3-day rental.
Tiffany C | First ImpressionsNo comment at this time.
ANTHONY C | Overall ExperienceThe team is very nice, helpful and caring. I appreciate what they did for me over the 2 years I rented there
Kristina W | Overall ExperienceCustomer service at this location is Awesome.
KIm W | Online Move InEveryone was so courteous and helpful including the managerial staff personnel and the very helpful employees. Thank you so very much. !!! Pamela Eaglin
Pamela E | Overall ExperienceThe staff was wonderful and very helpful. The lay out is a little weird. We had to wait 30mins to be able to unload and fill our storage room because there is only one door and another family was loading their truck.
YADITH A | First ImpressionsThank y’all very much
Charles` M | Overall ExperienceEvery time that I have gone to U-Haul time that I have gone there I was truly treated with respect and gratitude they are wonderful people there I will do business with them again and again they are truly wonderful people to go out of their way to help you
Charles M | First ImpressionsThe staff was extremely nice and accommodating! There are no lights within the climate controlled unit so that made moving in tough.
TRAVIS O | First ImpressionsVery nice people, well organized, easy in and out, thank y’all very much👍🏾
Charles` M | First ImpressionsOne problem: My reservation for a storage unit was not honored when I arrived to unload and return the rental truck. I am currently in a bigger unit with a higher than quoted price. I am working with the location on resolution. Hopefully UHaul can make this right.
Jill H | First ImpressionsThey claimed it had 24hr check in and move in, but it was only 7-7. They need to update their system for check in to stay relevant. Digital locks would work serve them very well. You can reprogram for free, and allow for moving at any time at the very least checking in for free. Don't turn into Kodak. All the best! Thank you!
Jesse M | Online Move InThe staff was so helpful! We will recommend Uhaul to anyone moving! Both in Clute and Fort Worth!
SUZANNE K | Overall ExperienceThe employees here are very helpful!
TYLER W | Overall ExperienceGreat staff!
Felix B | Overall ExperienceFound a dead rat while moving out. When we finally got done moving everything in our new home we realized the rat had bit thru wires
Luz R | Overall ExperienceThey gave me less 30 days to vacate for renovations
DANIEL A | Overall ExperienceThe drive up unit I reserved was not available. If I reserved it, why is it not available? Maybe don’t let people reserve if it could possibly not be available.
Jordan W | First ImpressionsIt would be re warding if a refund was issued for early check out based on the time rented.
BRIAN D | Overall ExperienceIt's an extra $10 or $20 for 24 hours access.
Brenda D | First ImpressionsThanks
Emmanuel N | Overall ExperienceGreat job I will always come back… thanks 😊
KIMBERLY F | Overall ExperienceStaff is excellent specially Jennifer and Jim. Give everyone a raise
Janette T | Overall ExperienceJim and crew were very helpful with both renting a storage unit and returning a rental truck. I recommend them highly!
Felix B | First ImpressionsBest staff ever. Thanks you guys for your help & support. Be blessed
NATASHA M | Overall ExperienceThe staff on this day were not friendly as the other 8 or more times I have used or visited this location. with the other visits inmind I cannot give them all a low rating
Willie N | Overall ExperiencePrices are too high
Norma V | Overall ExperienceVery helpful and convenient. Thank you
Paul B | Overall ExperienceEverything was great, other than the price of my storage unit way too expensive.
Norma V | First ImpressionsWhile clean and accessible the cost comparison is stark.and not competitive. I found another unit twice the size for half the cost. So you are 4 times lhigher cost rhan your competitors. Will not use uhaul due to cost differential and the folks who rented the facility said the were unable to adjust the rate and be more competitive.
Charles M | First ImpressionsStorage unit leaked when it rained
Adrian M | Overall ExperienceThe manager Brian went above and beyond to make sure that we were well taken care of, and more than willing to answer any questions
Ryan M | Overall ExperienceBrian was very helpful in assisting me to obtain a storage unit.
Michelle M | First ImpressionsI was literally SHOCKED: The Professional Customer Service was awesome; the concern and the assistance recommended was just phenomenal 👏. The attentive attention to male sure I was happy and I understood how things were EPIC. The Rental experience was GREAT!!!!
Robert R | First ImpressionsI have used UHaul at least 10 times in the last 3 year's. Fast, Easy, Convenient & Friendly Service.
Darci L | Overall ExperienceI rented a storage space. I don’t like how we have to choose a specific lock. We pay for insurance for a reason and if we get robbed, it’s on us for having an easy-to-break lock. I don’t want to have to spend extra money on a certain lock just bc it’s harder to break. Other than that, the experience was fine
Travis V | First ImpressionsWE WERE THERE FOR SEVERAL YEARS AND WE HAD NO PROBLEMS AT ALL....
LARRY H | Overall ExperienceSo friendly, so helpful, best u haul place I have gone, I 100% would recommend and use again once back in that area!!
Tamara B | Overall ExperienceThere are no lights in storage area. There were roaches everywhere when I came to retrieve my belongings. I realize people are bringing those critters with them but perhaps spraying more often would help. Employees were very helpful and when I move my belongings in the storage was clean. The storage facility was secured.
Mireya L | Overall ExperienceGreat service for me since 2018 until I cleaned out my storage yesterday 9/22/22
Richard S | Overall ExperienceAlways a great experience.
MATTHEW W | Overall ExperienceLiam Comeau and the staff provide class A service! I have appreciated so much that they have helped me during the many times that I have visited their store.
Steven G | Overall ExperienceWhen I reserved online I chose the size associated with a 1 to 2 bedroom apartment. when I arrived it wouldn't hold half of half of that. at first there was not another size available and then there was a larger one, but at 143.00 fine. I had movers standing there and I didn't have a choice. however, I feel a little tricked into paying more. that small size will not hold anything close to even a small one bedroom. I didn't even have a mattress or sofa. Also, I would like equipment (truck) and storage to be referencable in one contract. Upon return of the truck I did everything I was supposed to do, I thought. I placed the key in the back of the truck, took all the photos but didn't complete the charges because they were too high. It was storming so I left and tried to call. I couldn't get through and waited 45 minutes for a call back which didn't come at which point I took a well needed nap. when I awoke the sweet old lady i'm staying with had already been called and I received very aggressive voicemails about not being able to find the key. really? the code GOAT is on the contract.
ANGELA D | First ImpressionsStorages leaked on one box and a dresser. Roof is not watertight.
Randolph T | Overall ExperienceThe staff here was amazing!
Chantal M | Overall Experiencealways have had good experiences with Uhaul. This is our first time using RV parking storage but everything went smooth and well layed out facility.
GREGORY C | First ImpressionsToo expensive, size needed wasnt available. We moved to a cheaper, bigger unit at another facility.
JOHN M | Overall ExperienceInside store was clean but outside around the storage units there were areas when people had left.
John h | First ImpressionsWhile the people at the desk are really friendly, the U-Haul storage policies are just not what our business was looking for. Very inconvenient hours for a truck driver. It just wasn't a good fit for what we needed. That's just it.
Blake V | Overall ExperienceVery helpful was helping son move they called to make sure everything was good really worked with us
Dylan F | First ImpressionsFront desk was very professional and courteous. All of the rules about what items were prohibited from being stored was explained to me. Other staff were friendly and welcoming. Facility was very clean. Staff went above and beyond to help me transition from my items being in a UBox to one of the first level, drive up storage units. Would definitely do business from this UHaul location again.
Phillip H | First ImpressionsGreat teamwork!
Carl G | First ImpressionsI moved from out of state was advised I would have 30 free storage rental was in the unit 2weeks and keep receiving a bill for a full month.cannot reach anyone by phone
JUDY A | Overall Experienceeverything about uHaul is Great! Amazing! Spectacular! the service was extremely good, i even got lost and staff helped me right away with ease. I felt comfortable and safe. theres not alot of foot traffic which is even better. i was able to reserve storage unit right when i needed it; and they just make the transition so much easier for everyone no matter their situation at reasonable pricing i am so happy i chose uhaul as they are trustworthy and reliable. they have everything you need right in-store and uhaul also had an amazing customer service team that will answer efficiently and be of great-kind help. absolutely satisfied.
trinity p | First ImpressionsThank you!
LARISA V | Overall ExperienceFront desk clerk is very rude
ashton d | Overall ExperienceVery helpful, polite, and informative!
erik a | Overall ExperienceRented a 10x10 storage unit but the unit was more like 8x8. The unit was also not swept or completely cleaned out.
Dalton A | First ImpressionsFrom small to large moves U-Haul is the company to use, we have used them for over fifteen years, always satisfied with the vehicles, trailers, self- storage units, and with all the people that work for U-Haul. Thank you
Stephen S | Overall ExperienceI was charged extra 30 some dollars for what I do not kno when I only went 4 mile and gas was at half tank I called all day today and no one would pick up the phone .
ashton d | First ImpressionsI called multiple times to try and resolve am issue and it never got resolved. I never got transferred to a manager. The only way I could resolve the issue is by actually going up to the store which is 30 mins from where I live.
KIMBERLY M | First ImpressionsMy only issue is I’m not very impressed with the self made storage unit!
ERNEST V | First ImpressionsComplete moving experience with U Haul, every detail covered with U Haul, make sure you do as directed, never change the drop off location unless you call U Haul, let them do the changes for you.
Stephen S | First ImpressionsI am EXTREMELY dissatisfied with Uhaul. I was given an access code written on paperwork at the time I purchased my unit. Two hours later, after I retrieved my belongings, I came to the storage facility at approximately 6:30pm. I entered the access code on the page, including the * and # on the front and back, and was denied a total of 8 times from accessing the gate. I tried calling customer services and was told I could not be helped. This is the second time in THREE MONTHS I have has this problem trying to access a unit after store hours. You all as a company have GOT to do better. Especially in a time where people are moving at higher rates than ever before. I have yet to receive a refund for the unit I was charged a full month for and not able to access on Rufe Snow Blvd, and have called about that three times, with no indication from a property manager when I would get my money back. I will be reporting this matter to the better business bureau as well, my Harry Hines storage unit has been changing in price without my consent sporadically over the last several months. I need to be reimbursed for the day that I was charged yesterday to move into the storage unit, because I was not able to access it. I need to be reimbursed for the cost of extending my trailer rental, due to not being able to access my unit or the property manager. I also need to be reimbursed for the unit on rufe snow I was not able to access due to their elevators being broken. As a customer, I’m completely shocked at the terrible service I’ve received from Uhaul. From property managers to customer service representatives: The stress and frustration of not being able to access these units, as well as the time and money it’s cost me is absolutely disgusting. Sincerely, Someone that’s spent years in customer service
shea F | First ImpressionsJennifer was extremely helpful, making my rental easy. Morris Key
Morris K | First ImpressionsWhen I came to move my things out, there was a wet area under my chest of drawers. I’m not sure if there was a leak in the ceiling or what happened. Luckily, none of my items were damaged.
Leann W | Overall ExperienceThe ladies here are friendly and extremely helpful and kind
Darcy G | First ImpressionsWell maintain facility, friendly staff all around great place to storage your belongings.
lana h | Overall ExperienceBig mix up with the time we were supposed to pick up the truck, communication was poor
Vicki R | First ImpressionsWinter was terrific- professional, efficient, innovative, solution oriented and she provided exceptional service .
Elizabeth P | First ImpressionsRates were an issue and not disclosed well.
Dean E | Overall ExperienceThese guys never disappoint.Love it here.Very friendly staff.Have no problems checking in or out.Truly awesome service
CORINNA L | Overall ExperienceThe general manager Jon was excellent in customer service, assisting with issues & accessibility. He quickly resolved an issue of an outside door lock change at building two. I’ve rented there off & on for 11 years multi units. He was great.
VICKI C | Overall ExperienceEveryone was very helpful. They were so busy and still patient with their customers.
Claret S | First ImpressionsFirst friendly Uhaul Staff ever
Robert L | First ImpressionsThe staff were above and beyond accommodating
Doug J | First ImpressionsGreat experience and great equipment.
Jorge D | First ImpressionsThey was very helpful and quickly got me in and unloading the truck
MARK B | First ImpressionsI was a day late on my reservation for a large unit. I drove half way across the US and had a issue which caused that delay and when I arrives at the facility I was told that my unit was given away. First of Ll that makes no sense. If I booked a hotel room for a month and was a day late it would not matter, I would simply have one less day. This has forever changed my opinion of uhaul and realize it's just another evil corporation. The salesperson at the desk was rude about it and offered no solution for me. I had to ask him, "how can you help me now" because he offered no options...until I asked. I was given a tiny unit that made I had to pack completely which made it nearly impossible to ever get anything I needed without unpacking all the boxes each time I needed to find something. Not to mention the smell of toxic poison was so strong that I would lose my sense of taste after being inside for more than 10 minutes. I can't help but shake my head when thinking of my experience.
Justin F | Overall ExperienceI was happy with what experience I had with them
Larry W | Overall ExperienceSome of the staff could use a little more training in overall customer service. Thank you
Sarah P | Overall ExperiencePaid almost $300 for a 10-foot truck I feel like I got screwed on that overdraft my bank account I'm not very happy
SANDRA Y | Overall ExperienceOverall a good experience and successful move/storage cycle
Ikaria S | Overall ExperienceI NEVER moved into the unit. I’ve emailed 3 times explaining I never ever located the unit bc I have to have a drive up unit, because I have a bad back. I did reserve & did use a storage facility the UHaul customer service lady reserved for me. I rented 2 different moving trucks that I never used because I became very sick & wasn’t able to do anything but rest. I just wished I would get a reply from the storage communications the same day I signed for the unit & again a few days later. If anyone reads these, can you please advise of your storage policy & cancellations. I certainly would appreciate it greatly. Thank you! Respectfully, SRB
Sheila B | Overall ExperienceLiam was great!
derrick C | First ImpressionsThe hall was well lit, however very difficult to see in the storage unit. Overall was very good and everything was in great shape when we got it out and moved to my new home.
Carole E | Overall ExperienceThank you😊
Marsha A | Overall ExperienceFirst storage I got sold to Me straight said has holes don’t sell unit went in had to pay to get a outside unit instead we start to open it and move in realize holes in the wall and another red tag says to not sell unit has holes in it by this time office was closed had to move into a 125$ unit just to have holes in there no lock with a key had to go buy one organization and communication to the units would make a huge difference in this experience.
Stephany M | First ImpressionsMy daughter did the booking of the storage and U-Haul online. Unbeknownst to the both of us we rented a locker as well as a small storage truck. The small storage truck was able to move all of her belongings from a one bedroom apartment the problem came in when we realized at 8 o’clock at night that she rented a locker instead of an actual storage room! Young lady who gave me the keys told me to look for the number on top of the truck and pretty much nothing else I drove around in circles trying to figure where 1546 was 26 and after driving around three circles I figured out that it was in the inside yet so knowing that I had to keep the hall for a longer time and speak to you are represented online who was very helpful and saved my impression for the storage facility the managers I spoke to secondly was very helpful as well but there was a customer service rep or cashier named Liam a young girl not very helpful At all her service was very very unserviceable it was as if I was bothering her she spoke very low and didn’t greet me when I came in like when I came in the second time and was greeted upon arrival.
Leah H | Online Move InVery friendly staff and helpful
NICOLE Z | First ImpressionsNever again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!
Crystal S | Overall ExperienceOne of my units leaks when it rains; several things got wet and some were ruined.
Tina H | Overall ExperienceEverything was great from Dallas to Fort Worth
DANYELLE R | First ImpressionsGreat service keep up the good work
MARCELO H | First ImpressionsI didnt catch the name of the young man who helped us but he was top notch. We had to transfer a storage unit and he was helpful and knew how to do all the paperwork confidently. The whole process took maybe 15 minutes and it was so much easier than we expected. You have a very good employee on your staff and should be proud that he represents you so well.
William H | First ImpressionsThere are several leaks in thenunit I had which resulted in my expensive area rugs getting molded
Crystal L | Overall ExperienceEatman helped me after being chided By a woman about not having a mask on. My family has a medical exemption and they were not honoring it. However, after explaining the law to Eatman, and offering to step outside to do the transaction, he kindly offered to help. Please update your staff on the laws. People with medical conditions aren’t required to wear a mask. You also shouldn’t have every employee asking a customer about a mask. It becomes bullying at that point. But you have a great employee in Eatman. He was Professional and calm and had a great personality through the process. Thumbs up to him!
WALTER G | First ImpressionsI chose deliberately not to go on autopay because I hoped to stop needing the storage unit sooner. Paying month by month was far more stressful that it need be because of being able to make the payment on only a single day--impossible to pay on receipt of the reminder. Changing that would be a service to your customers.
ANNE H | Overall ExperienceThe staff are always friendly and helpful. Always polite and courteous. I really appreciate this establishment. Thank you!
Marie P | First ImpressionsThanks
jerald b | Overall ExperienceEmployee was rude and the gate was open for 3 days anyone could have been accessed our trailer
Carol C | Overall ExperienceBig help in relocation of My daughter family. As a learning experience for myself I now know to take pictures of starting fuel and odometer gauges because on more than one occasion what the office thought was the starting fuel was wrong. I paid 16$ Refueling yesterday for a 5 mile trip. Was so happy to be done with the move that I didn’t dispute. Rating would be Excellent if not for that.
michael c | Overall ExperienceThe staff was fantastic. Thank you. God well done
Wilkins F | Overall ExperienceThe only complaint I have is the storage door would get stuck up behind a metal bracket. Also the door latch has a weld bead that would cause it to stick open. But overall, I'm very pleased with my experience there!
CAYDEN W | Overall ExperienceStaff was friendly helpful was in and out without any problems thanks!
Jorge P | First ImpressionsVery well organized
lana h | First ImpressionsI used the online after hours support to return the trailer. The online portal to return the trailer repeatedly malfunctioned preventing me to reach an expected "completion" page leaving me to believe that I had not completed the return process. Nevertheless, I left the trailer at the designated drop-off location at the U-Haul facility and planned to return to the facility the next morning to complete the return. A few hours later I received an email from U-Haul confirming the return. Summary: Please check the online return software as it appears to be broken.
Ruben A | First ImpressionsThe phone service to contact someone from this U-Haul facility never worked well. I had a hard time contacting anyone to ask questions or reply to voice messages left on my phone. I also had someone hang up on me and never call me back, even though I tried to call back again. The storage unit was okay but it was dingy and the whole facility just needs some upkeep.
Wendy C | Overall ExperienceAfter hours access was denied. Found out next day that a additional 10 $ fee is required for 24/7. Although this is posted on the price board I didn’t see it
michael c | First ImpressionsN/ A
Phillip S | First ImpressionsI recieved a letter in the mail stating that I needed to vacate the space to make room for storage. I've made my payments on time every month and not having a place to take my trailer to after work is really upsetting and the manager never called me to talk about the situation.
Danny C | Overall ExperienceGreat and will be using you'll again
Pearleana A | Overall ExperienceExcellent young lady who helped me
Steve H | First ImpressionsOne of the best in town :)
Chaney G | Overall ExperienceThank you for securing the care of our truck stored there y’all did an amazing job thank you
PHILIP S | Overall ExperienceGreat service.
Darryl K | First ImpressionsTHANK YOU!!
Danielle G | Overall ExperienceAbsolutely amazing!! Will never use anyone else!
Cody G | First ImpressionsGreat location, would recommend to a friend!
roman s | Overall ExperienceExtra charges, could not use my own lock. Had to buy there's because the would cut mine off.
Laura T | First ImpressionsMove in was fast and easy. Staff was great and helpful.
Phantasea B | First ImpressionsEmployees were great, especially since I was picking up a truck and closing out a storage unit right at closing time
Christopher B | Overall ExperienceGreaf
Chris T | First ImpressionsEasy to work with
DEBBIE D | Overall ExperienceThis storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.
Ken L | Overall ExperiencePersonnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.
AMBROCIO P | Overall ExperienceVery accommodating.
ANNE H | First ImpressionsThis was a good experience again. thank you
Bert N | Overall ExperienceExcellent service
Curtis W | First ImpressionsThe support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.
John M | Overall ExperienceExplained everything to the point and helped me and my family when we needed it.
Joel T | First ImpressionsFriendly Staff
Nikita E | Overall ExperienceThe blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys
barbara b | First ImpressionsIt was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min
Holly M | Overall ExperienceI stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.
katina t | Overall ExperienceGreat and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.
LULANI N | First ImpressionsThey should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed
jacqlin p | Overall ExperienceY'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge
HAYDEN D | First ImpressionsGreat service
jeremiah b | First ImpressionsThis was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.
GEORGE T | Overall ExperienceThis location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.
Danielle G | First ImpressionsManager was not nice to me at all
George c | Overall ExperienceWas customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.
JENNEY L | Overall ExperienceWe rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son’s storage. Also, even though there was no food in storage, there were obviously rats.
JANIS M | Overall ExperienceGreat staff of ladies who get it done and with a smile and professionalism
John D | First ImpressionsWas told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...
Cheyanne L | Overall ExperienceGas and mile was wrong and then you didn’t want to Change it are fixed it.
George c | First ImpressionsThe staff we dealt with were very friendly and helpful. That is always appreciated.
Jacquelyn P | Overall ExperienceThe young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.
katina t | First ImpressionsEnjoyed my experience with U-Haul
Rickey S | Overall Experiencepleasant expeprience with staff and storage unitn area.
Tamara O | Overall ExperienceEveryone is wonderful
EVERETTE R | Overall ExperienceExcellent customer service.
Tamara O | First ImpressionsIt was a great experience in an othrrwise really bad time of my life.
Kathy W | Overall ExperienceSara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.
Mark N | Overall ExperienceVery helpful staff and set up guys were upbeat and helpful. Thanks
Stanley S | Overall ExperienceWe haven't yet use uhaul until 1.7.19 thanks
Mark N | ReservationThe staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!
TAMMY R | Overall ExperienceStaff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer
SERGIO G | Overall ExperienceIt would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present
CRISTINA W | Overall ExperienceGreat place of business and the staff was very nice and helpful.
Stephanie W | Overall ExperienceThe service was good and I will continue to use uhaul when ever I need to move .
Stephanie W | ReservationTruck was filthy when picked up in New Orleans interior was horrible
ROBERT B | ReservationCustomer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.
ebony m | Overall ExperienceThe associates were amazing. They really look out for the customer.
Frank M | Overall ExperienceAlways had great service at this location. Thanks for all you do.
RAY B | Overall ExperienceVery friendly staff
Juan G | Overall ExperienceThe service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.
Darrell O | ReservationGreat place, very nice and helpful.
Mary M | Overall ExperienceGood customer service
Anthony C | Overall ExperienceThe staff here is very helpful and they have great customer service
latonya h | Overall ExperienceThe place was great. I would recommend it to others.
Kellie A | Overall ExperienceGreat Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Thank you
Juan G | ReservationStaff is friendly and speedy.
Dennis L | Overall ExperienceMy RV was broken into. Everything was stolen.
Ben P | Overall ExperienceI don’t usually make comments to surveys unless the service is exceptional. Jonathan Luckenbill did an outstanding job with my two rental units. If there’s anyway to recognize him.
James P | Overall ExperienceGreat service and very helpful. 9
wayne c | Overall ExperienceGOOD JOB
kimberly h | Overall ExperienceI would highly recommend them.
SLY S | Overall ExperiencePolicy/Contract wasn’t clear when I signed up
Jason U | Overall ExperienceThe staff provided me a service that was needed. I would do business at this facility again.
William R | Overall ExperienceExcellent experience!
Juan O | Overall Experience