Customer Reviews for U-Haul Moving & Storage of Westside
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Westside
Jennifer J. on
Safety compromised fear for my life-
Robert L. on
I was told (by corporate) to bring the trailer back by 7:00 AM Sunday. They didn't tell me I would have to do it using my phone. So I sat & waited half an hour before I figured it out. Not the lication's fault. Also, the online guide should have told me where to park the trailer, BEFORE taking me through the steps of unhitching.
Theodore G. on
After the van is freshly painted, sawdust rather than baby powder would help the door from sticking
Robert S. on
I have used this location before for drop offs. They have always been great and very professional. I am just sorry I have not had the need to rent from them.
Amos R. on
I was quickly attended to by the front office staff. I had a glitch in that the trailer I reserved and took to the Lake for use was too small, upon returning for a new trailer, it took only a minute or two to exchange it for the right size. The men in the lot were great too.
Fredrick R. on
The real problem was not this location but the location I rented from. Cost me a lot of extra money and 2hrs extra to pick up my truck! Worst experience with U-Haul everyone
DEBBIE D. on
Easy to work with
Joey T. on
Nothing
Marcus F. on
Quick, simple service. Great job.
Christopher D. on
When I discussed not being told of the extra charge for not folding pads the attendant reduced the charge on the spot. Very courteous.
Matt E. on
A software upgrade was going on that morning. What normally takes 5 minutes or less, so I'm told, per contract took 40 minutes that day.
Lauritz M. on
NEVER answered the phone, no matter how many times I called. I thought they were out of business! When I returned the truck, there were three service members on staff, none were busy on the phone.
Jerry C. on
I would have given this site an excellent rating but there was an issue with the computer system that delayed customer service. I was delayed by 30 minutes as a result.
RICHARD M. on
The young lady who assisted us was outstanding! Her service skills deserve an A+. I am sure that end-of-month weekends are always hectic, but she handled our rental with professional ease!
rebecca H. on
The owner, Jon, was phenomenal. The other staff was great. Except this one rude lady at the front desk. I wish I had her name, but I don’t. Because of her attitude I will not be using that facility again. Up until she was the costumer care representative, I had a great experience. Even after it was a long line I still didn’t mind. However, because of her rude condescending nature I will not be using them again.
Ken L. on
This storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.
AMBROCIO P. on
Personnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.
ANNE H. on
Very accommodating.
Bert N. on
This was a good experience again. thank you
Curtis W. on
Excellent service
John M. on
The support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.
Joel T. on
Explained everything to the point and helped me and my family when we needed it.
nikita j. on
Friendly Staff
barbara b. on
The blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys
Holly M. on
It was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min
katina t. on
I stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.
LULANI NICHOLE M. on
Great and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.
jacqlin p. on
They should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed
HAYDEN D. on
Y'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge
jeremiah b. on
Great service
GEORGE T. on
This was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.
Danielle G. on
This location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.
George c. on
Manager was not nice to me at all
JENNEY L. on
Was customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.
JANIS M. on
We rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son’s storage. Also, even though there was no food in storage, there were obviously rats.
John D. on
Great staff of ladies who get it done and with a smile and professionalism
Cheyanne L. on
Was told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...
George c. on
Gas and mile was wrong and then you didn’t want to Change it are fixed it.
Jacquelyn P. on
The staff we dealt with were very friendly and helpful. That is always appreciated.
katina t. on
The young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.
Rickey S. on
Enjoyed my experience with U-Haul
Tamara O. on
pleasant expeprience with staff and storage unitn area.
EVERETTE R. on
Everyone is wonderful
Tamara O. on
Excellent customer service.
Kathy W. on
It was a great experience in an othrrwise really bad time of my life.
Mark N. on
Sara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.
Stanley S. on
Very helpful staff and set up guys were upbeat and helpful. Thanks
Mark N. on
We haven't yet use uhaul until 1.7.19 thanks
TAMMY R. on
The staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!
SERGIO G. on
Staff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer
CRISTINA W. on
It would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present
Stephanie W. on
Great place of business and the staff was very nice and helpful.
Stephanie W. on
The service was good and I will continue to use uhaul when ever I need to move .
ROBERT B. on
Truck was filthy when picked up in New Orleans interior was horrible
ebony m. on
Customer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.
Frank M. on
The associates were amazing. They really look out for the customer.
RAY B. on
Always had great service at this location. Thanks for all you do.
Juan G. on
Very friendly staff
Darrell O. F. on
The service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.
Mary M. on
Great place, very nice and helpful.
Anthony C. on
Good customer service
latonya h. on
The staff here is very helpful and they have great customer service
Kellie A. on
The place was great. I would recommend it to others.
Juan G. on
Great Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Thank you
Dennis L. on
Staff is friendly and speedy.
Ben P. on
My RV was broken into. Everything was stolen.
James P. on
I don’t usually make comments to surveys unless the service is exceptional. Jonathan Luckenbill did an outstanding job with my two rental units. If there’s anyway to recognize him.
wayne c. on
Great service and very helpful. 9
kimberly h. on
GOOD JOB
SLY S. on
I would highly recommend them.
Jason U. on
Policy/Contract wasn’t clear when I signed up
William R. on
The staff provided me a service that was needed. I would do business at this facility again.
Juan O. on
Excellent experience!