Customer Reviews for U-Haul Moving & Storage of Westside

Rating:

3.0

Some of the staff could use a little more training in overall customer service. Thank you

Rating:

5.0

Great customer service and friendly

Rating:

5.0

Great service. A hiccup on pickup but it was resolved.

Rating:

1.0

Truck smelled awful and needed an oil change as indicated on the dashboard

Rating:

5.0

Good efficient service

Rating:

5.0

would like to start with a full tank of gas. It was very difficult to estimate how much fuel to purchase after the rental. I only drove 13 miles. The fuel gauge was not responsive when filling. I added 5 gallons of gas before the gauge moved. By then, I had replaced way more fuel than. That increased the cost of the rental and reduced the value of the rental for me

Rating:

4.0

The more seasoned staff at this place are extremely knowledgeable. The overall customer experience isn't as good as some other places (takes longer than it should to get rental started at the counter), but I will still likely always default here with it being close to my house.

Rating:

5.0

Excellent!!!

Rating:

3.0

Girl at the desk was short and rude, basically seemed like we were inconveniencing her

Rating:

5.0

There was a guy hanging around afters that made me a little uneasy

Rating:

5.0

Out in 5mins thanks Brian!

Rating:

1.0

my 9pm pickup was not honored because the local site did not prep the vehicle, cost me several hours of wasted time Sunday night and negatively impacted Monday schedule. When you live on medication schedules - this is more than an inconvenience.

Rating:

5.0

The call center calling me two days prior to tell me my preferred pick up location didn't have the size truck we needed was upsetting, but the rep was very helpful in finding another spot and extending the allotted mileage to compensate. Overall A+

Rating:

1.0

Very deceptive around fuel costs. We used this van for a very short trip to a storage unit, put $12 of gas into it which was more than we used and still got charged for a tank of gas because they said we needed to fill it to full instead of where it was when we got it. Our used mile volume doesn't equate to that much gas usage, but we couldn't prove it with a picture of the fuel gauge. Won't ever go back.

Rating:

5.0

Tell them people don't have to wear a mask. Obey State laws on COVID-19

Rating:

4.0

Very polite ,and prompt

Rating:

5.0

Very professional and friendly staff who were able to answer all of my questions. Paperwork was clear and easy to understand.

Rating:

1.0

Customer service was terrible. Was not shown the location of the rental truck. Purchased boxes was informed they would help me load and yet they forgot. Terrible customer service

Rating:

5.0

Amazing.... would rent again thanks

Rating:

3.0

Be nice to everyone

Rating:

5.0

Confusing to find at first but once their they had my reservation ready and was in a 15' truck in minutes. Polite and prepared for all my questions. As always I had a great experience. Thank you Uhaul.

Rating:

4.0

Look at the tow dolley straps, make sure the are properly placed in correctly.

Rating:

4.0

Not the locations fault. I was informed there was a $25 fee if I didn't fold up the blankets. Fine. But right after that the agent told me I had come in under the mileage. I was also two days early. No rebate for any of that. Just sort of left me with a “screw you” feeling, and I've been a good customer the last 3 years.

Rating:

5.0

At a time when I am facing one of the most difficult times in my life being a disabled senior & rendered homeless due to the natural disaster, u-haul has been so kind & I thank you so very much.

Rating:

1.0

Fix your website. I got charged and extra 20$ for delivering the truck back with fuel filled back to how I got it, truck was clean and truck was parked back where it needed to be. But a 20$ service fee still applied. I did everything it said. And still got charged. That being said, I wont be using Uhaul ever again.

Rating:

4.0

More units but sitting on ground level. I couldn't get a BBQ smoker on the inside . So the only unit seems to be sitting on something not at ground level and the 5×8 trailer was low so I had to lift the smoker up to the level of the unit to roll it in. A back breaker with items this heavy and one person off loading. Thanks for caring and asking .

Rating:

4.0

Just make sure the equipment that should be with the truck is in the truck. I had to come back the next day to get my dolly that I rented as well. They made it up though. So I'm pleased with the professionalism

Rating:

5.0

Great guys to work with.

Rating:

5.0

I returned the truck at closing time and Brian was very helpful. He took care of the check-in and made me feel valued. Thank you to Brian.

Rating:

4.0

Nice big place, only issue was having to wait about 10 minutes before someone was able to check my truck in even though there was no one else in line.

Rating:

2.0

The vehicle itself was great and just what I needed. The employees are so so rude. I had no idea I had to return the van to a certain spot when I returned it, which the person should have told me when I rented it but the employee who told me to bring it up was so disgustingly rude about it I could not believe it. Customer service needs to be improved if you want to stop people from going to competitors.

Rating:

1.0

Paid almost $300 for a 10-foot truck I feel like I got screwed on that overdraft my bank account I'm not very happy

Rating:

1.0

Uhaul app required to drop off truck failed to work. Spent over 30 min trying to upload pix. Then charged an addutional $20 to drop off after hours.

Rating:

5.0

Was very flexible and accommodating.

Rating:

5.0

Nice clean 26' truck. Excellent customer service!

Rating:

5.0

Dont charge overnight fees. Don't understand why they charge to drop off the trailers overnight for the next day drop off.

Rating:

5.0

Just keep up the good service your employees are providing from Fort Worth Texas to Asheville North Carolina please give your employees a big thank you specially Mark who installed the trailer to my car he really did a wonderful job installing it I think he just save our lives when we in counter a big flood along the Tennessee highway thank you thank you thank you

Rating:

1.0

Liam was completely disrespectful and rude. He had an attitude from the time we pulled up to back up to the trailer till the time we pulled off. His customer service was completely poor to the point where I had to say something to him when I shouldn't have had to. I have used this location before and I've never had an issue till now. I will definitely not be using y'all again because that was absolutely ridiculous.

Rating:

5.0

No problems, thanks.

Rating:

4.0

Overall a good experience and successful move/storage cycle

Rating:

1.0

I NEVER moved into the unit. I’ve emailed 3 times explaining I never ever located the unit bc I have to have a drive up unit, because I have a bad back. I did reserve & did use a storage facility the UHaul customer service lady reserved for me. I rented 2 different moving trucks that I never used because I became very sick & wasn’t able to do anything but rest. I just wished I would get a reply from the storage communications the same day I signed for the unit & again a few days later. If anyone reads these, can you please advise of your storage policy & cancellations. I certainly would appreciate it greatly. Thank you! Respectfully, SRB

Rating:

5.0

Liam was great!

Rating:

5.0

I had a good conversation with the owner when I dropped off the 15-foot truck that night. I have patronized this business location before, and I'm sure that I will be back again.

Rating:

5.0

Everything was great as usual Keep up the great work!

Rating:

5.0

They were great. They helped hook it up & check the lights etc. much different than other locations we've used.

Rating:

4.0

Thanks

Rating:

2.0

It is Always higher than the quote I was given...hidden fees millage always more Not Happy

Rating:

1.0

I was charged incorrectly and couldn't use the web portal to drop off because they used someone else information incorrectly. Was quoted $89, was charged $190

Rating:

3.0

Top of driver side door had a gap. So air would come in through it and made the drive very noisy.

Rating:

5.0

Good service

Rating:

5.0

Good crew inside and out.

Rating:

4.0

Provide directions for how to access the location - you can see it, but actually getting to it isn't easy!

Rating:

3.0

Truck smelt like smoke. First truck I tried renting has a check engine light and the guy told me to take it across country anyway. Then they told me to pick up another truck in Lexington and then drive back to Winchester to pick up my auto transport. I then canceled my order entirely only to find out that I hadn't been refunded for my first order. Then after attempting a second time to reserve a truck and trailer, I received a phone call telling me to drive 30 minutes out of my way to pick up my reservation in another town. Absolutely terrible experience with Uhaul. I hate that I paid 1300 dollars for a truck that reeked, had a terrible alignment and drove like crap.

Rating:

4.0

I appreciated the great customer service and the staff was helpful and professional

Rating:

5.0

Thank you! Moving was alot less stressful

Rating:

5.0

The gentleman that helped us check our truck in was quick and very nice! The location is huge, and we would definitely use them again!

Rating:

1.0

This review is about Ubox container delivery and not really any specific location. I spoke to Uhaul, Ubox customer support, and moving help.com the Monday before my Saturday delivery and every person told me I could have it scheduled for delivery a day earlier for that Friday. Every person I spoke to did not bring up any issues with scheduling for Friday and the last thing I was told is to contact my movers to schedule with them. Then Friday arrives and my movers that were booked and scheduled through Uhaul are told they can not pick up my containers bc they can not be released since they are scheduled for Saturday. I contact Uhaul and the first person says “there must be something that can be done we will figure this out” then transfers me to someone with Ubox support and that is when every person I speak to tells me nothing can be done and basically it's my fault my problem bc it was scheduled for Saturday and NO NOTES of my phone conversations on Monday are in my account. Basically my phone conversations do not exist in the Uhaul realm of things. To make it worse the moving help told me that this is something that happens frequently and he has heard this story before. Fortunately the movers were understanding but it is absolutely ridiculous that I drove to another state and got in a day earlier bc I was told my containers could be delivered on Friday and then slept on the floor bc I had my 66 year old mother with me and I was not going to make her sleep on the floor. (Fortunately I purchased a twin mattress for a daybed that did arrive as scheduled). THEN the day of the move each container was released one at a time making it the longest unload of any move in my life. Not one person offered a solution or attempted to resolve this issue. Not one person expressed any form of apologies and not one person offered anything that looked like a form of customer service. Uhaul should not be making these types of mistakes especially on a long haul move and should be offering some form of reimbursement bc a discount on future services is meaningless and basically a slap in the face.

Rating:

5.0

Alignment of the truck was really bad. It was pulling to the right and I had to fight the steering to keep it on the road. Pretty big safety hazard especially for a 26' Truck.

Rating:

5.0

The hall was well lit, however very difficult to see in the storage unit. Overall was very good and everything was in great shape when we got it out and moved to my new home.

Rating:

5.0

Thank you😊

Rating:

2.0

First storage I got sold to Me straight said has holes don’t sell unit went in had to pay to get a outside unit instead we start to open it and move in realize holes in the wall and another red tag says to not sell unit has holes in it by this time office was closed had to move into a 125$ unit just to have holes in there no lock with a key had to go buy one organization and communication to the units would make a huge difference in this experience.

Rating:

2.0

My daughter did the booking of the storage and U-Haul online. Unbeknownst to the both of us we rented a locker as well as a small storage truck. The small storage truck was able to move all of her belongings from a one bedroom apartment the problem came in when we realized at 8 o’clock at night that she rented a locker instead of an actual storage room! Young lady who gave me the keys told me to look for the number on top of the truck and pretty much nothing else I drove around in circles trying to figure where 1546 was 26 and after driving around three circles I figured out that it was in the inside yet so knowing that I had to keep the hall for a longer time and speak to you are represented online who was very helpful and saved my impression for the storage facility the managers I spoke to secondly was very helpful as well but there was a customer service rep or cashier named Liam a young girl not very helpful At all her service was very very unserviceable it was as if I was bothering her she spoke very low and didn’t greet me when I came in like when I came in the second time and was greeted upon arrival.

Rating:

5.0

Very friendly staff and helpful

Rating:

1.0

Never again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!

Rating:

4.0

One of my units leaks when it rains; several things got wet and some were ruined.

Rating:

5.0

Everything was great from Dallas to Fort Worth

Rating:

5.0

Great service keep up the good work

Rating:

5.0

I didnt catch the name of the young man who helped us but he was top notch. We had to transfer a storage unit and he was helpful and knew how to do all the paperwork confidently. The whole process took maybe 15 minutes and it was so much easier than we expected. You have a very good employee on your staff and should be proud that he represents you so well.

Rating:

3.0

There are several leaks in thenunit I had which resulted in my expensive area rugs getting molded

Rating:

4.0

Eatman helped me after being chided By a woman about not having a mask on. My family has a medical exemption and they were not honoring it. However, after explaining the law to Eatman, and offering to step outside to do the transaction, he kindly offered to help. Please update your staff on the laws. People with medical conditions aren’t required to wear a mask. You also shouldn’t have every employee asking a customer about a mask. It becomes bullying at that point. But you have a great employee in Eatman. He was Professional and calm and had a great personality through the process. Thumbs up to him!

Rating:

4.0

I chose deliberately not to go on autopay because I hoped to stop needing the storage unit sooner. Paying month by month was far more stressful that it need be because of being able to make the payment on only a single day--impossible to pay on receipt of the reminder. Changing that would be a service to your customers.

Rating:

5.0

The staff are always friendly and helpful. Always polite and courteous. I really appreciate this establishment. Thank you!

Rating:

4.0

Thanks

Rating:

1.0

Employee was rude and the gate was open for 3 days anyone could have been accessed our trailer

Rating:

4.0

Big help in relocation of My daughter family. As a learning experience for myself I now know to take pictures of starting fuel and odometer gauges because on more than one occasion what the office thought was the starting fuel was wrong. I paid 16$ Refueling yesterday for a 5 mile trip. Was so happy to be done with the move that I didn’t dispute. Rating would be Excellent if not for that.

Rating:

5.0

The staff was fantastic. Thank you. God well done

Rating:

5.0

The only complaint I have is the storage door would get stuck up behind a metal bracket. Also the door latch has a weld bead that would cause it to stick open. But overall, I'm very pleased with my experience there!

Rating:

5.0

Staff was friendly helpful was in and out without any problems thanks!

Rating:

5.0

Very well organized

Rating:

5.0

I used the online after hours support to return the trailer. The online portal to return the trailer repeatedly malfunctioned preventing me to reach an expected "completion" page leaving me to believe that I had not completed the return process. Nevertheless, I left the trailer at the designated drop-off location at the U-Haul facility and planned to return to the facility the next morning to complete the return. A few hours later I received an email from U-Haul confirming the return. Summary: Please check the online return software as it appears to be broken.

Rating:

2.0

The phone service to contact someone from this U-Haul facility never worked well. I had a hard time contacting anyone to ask questions or reply to voice messages left on my phone. I also had someone hang up on me and never call me back, even though I tried to call back again. The storage unit was okay but it was dingy and the whole facility just needs some upkeep.

Rating:

5.0

After hours access was denied. Found out next day that a additional 10 $ fee is required for 24/7. Although this is posted on the price board I didn’t see it

Rating:

5.0

N/ A

Rating:

3.0

I recieved a letter in the mail stating that I needed to vacate the space to make room for storage. I've made my payments on time every month and not having a place to take my trailer to after work is really upsetting and the manager never called me to talk about the situation.

Rating:

5.0

Great and will be using you'll again

Rating:

5.0

Excellent young lady who helped me

Rating:

5.0

One of the best in town :)

Rating:

5.0

Thank you for securing the care of our truck stored there y’all did an amazing job thank you

Rating:

5.0

Great service.

Rating:

5.0

THANK YOU!!

Rating:

5.0

Absolutely amazing!! Will never use anyone else!

Rating:

5.0

Great location, would recommend to a friend!

Rating:

3.0

Extra charges, could not use my own lock. Had to buy there's because the would cut mine off.

Rating:

5.0

Move in was fast and easy. Staff was great and helpful.

Rating:

5.0

Employees were great, especially since I was picking up a truck and closing out a storage unit right at closing time

Rating:

5.0

Greaf

Rating:

5.0

Easy to work with

Rating:

2.0

This storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.

Rating:

5.0

Personnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.

Rating:

5.0

Very accommodating.

Rating:

5.0

This was a good experience again. thank you

Rating:

5.0

Excellent service

Rating:

5.0

The support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.

Rating:

5.0

Explained everything to the point and helped me and my family when we needed it.

Rating:

5.0

Friendly Staff

Rating:

2.0

The blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys

Rating:

5.0

It was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min

Rating:

1.0

I stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.

Rating:

5.0

Great and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.

Rating:

4.0

They should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed

Rating:

1.0

Y'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge

Rating:

5.0

Great service

Rating:

1.0

This was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.

Rating:

5.0

This location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.

Rating:

1.0

Manager was not nice to me at all

Rating:

5.0

Was customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.

Rating:

1.0

We rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son’s storage. Also, even though there was no food in storage, there were obviously rats.

Rating:

5.0

Great staff of ladies who get it done and with a smile and professionalism

Rating:

1.0

Was told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...

Rating:

1.0

Gas and mile was wrong and then you didn’t want to Change it are fixed it.

Rating:

5.0

The staff we dealt with were very friendly and helpful. That is always appreciated.

Rating:

5.0

The young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.

Rating:

5.0

Enjoyed my experience with U-Haul

Rating:

5.0

pleasant expeprience with staff and storage unitn area.

Rating:

5.0

Everyone is wonderful

Rating:

5.0

Excellent customer service.

Rating:

5.0

It was a great experience in an othrrwise really bad time of my life.

Rating:

3.0

Sara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.

Rating:

5.0

Very helpful staff and set up guys were upbeat and helpful. Thanks

Rating:

3.0

We haven't yet use uhaul until 1.7.19 thanks

Rating:

5.0

The staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!

Rating:

1.0

Staff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer

Rating:

3.0

It would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present

Rating:

5.0

Great place of business and the staff was very nice and helpful.

Rating:

4.0

The service was good and I will continue to use uhaul when ever I need to move .

Rating:

3.0

Truck was filthy when picked up in New Orleans interior was horrible

Rating:

5.0

Customer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.

Rating:

5.0

The associates were amazing. They really look out for the customer.

Rating:

5.0

Always had great service at this location. Thanks for all you do.

Rating:

5.0

Very friendly staff

Rating:

4.0

The service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.

Rating:

5.0

Great place, very nice and helpful.

Rating:

4.0

Good customer service

Rating:

5.0

The staff here is very helpful and they have great customer service

Rating:

5.0

The place was great. I would recommend it to others.

Rating:

5.0

Great Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Thank you

Rating:

5.0

Staff is friendly and speedy.

Rating:

1.0

My RV was broken into. Everything was stolen.

Rating:

5.0

I don’t usually make comments to surveys unless the service is exceptional. Jonathan Luckenbill did an outstanding job with my two rental units. If there’s anyway to recognize him.

Rating:

5.0

Great service and very helpful. 9

Rating:

5.0

GOOD JOB

Rating:

5.0

I would highly recommend them.

Rating:

3.0

Policy/Contract wasn’t clear when I signed up

Rating:

5.0

The staff provided me a service that was needed. I would do business at this facility again.