Customer Reviews for U-Haul Moving & Storage of Westside

8330 reviews

1000 Alta Mere Dr   Fort Worth, TX 76116
(@ I-30)

(817) 246-4601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 246-4601

1000 Alta Mere Dr
Fort Worth, TX 76116
(@ I-30)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

The staff were above and beyond accommodating

Doug J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walker C. 
Rating:
5.0

All staff was on top of all that was going on and met my needs.

CHRISTOPHER C. 
Rating:
5.0

The Alta Mere location was great. The original location Devon self Storage was a dumpster fire. Between U-Haul allowing someone to rent a vehicle from a place that was actually closed is mind boggling! My schedule was delayed over 2 damn hours thanks to this very controllable mistake on both Devon Self Storage and U-Haul's online reservation system. Do better U-Haul. Disgraceful user experience you have with your communication to remedy (over 45 minutes waiting!) the issue. I had to fix myself. Contact me with a way for U-Haul to make this right. 4046977531

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Service was excellent, friendly, professional and helpful. Thank you we will be back..

JULIA H. 
Rating:
5.0

Customer did not leave a comment.

RONALD O. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

KELVIN F. 
Rating:
1.0

Customer service

DEVERION O. 
Rating:
5.0

Customer did not leave a comment.

NORMA C. 
Rating:
4.0

Actually make sure that the packing blankets that we ordered make it into the trailer... had so many issues getting the right size UHaul trailer that after I finally got it home to start loading and noticed that the packing blankets weren't there, I gave up and loaded my belongings without them.

SHARYN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN SANTOS JR M. 
Rating:
5.0

Customer did not leave a comment.

richey R. 
Rating:
2.0

I asked what the charge would be if we kept the trailer for additiontal days. More than once I was told $20. When I returned the trailer we asked what the charge would be and were told "it would be emailed to us". When we got the invoice we were charged the $20 per day plus an additional $64 for "tow safe". I presume that is the insurance we took out? No one told us that would be a per day charge. The website did not indicate a per day charge, nor did anyone inform us the ins was not a flat fee, but would be prorated. Everytime we rent from uhaul there is a surprise charge we were not informed about.

WAYNE B. 
Rating:
5.0

Let the customer know the store doesn't have the item they ordered before the scheduled pickup.

Domonique M. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY V. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Chance N. 
Rating:
5.0

Great experience and great equipment.

Jorge D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Q. 
Rating:
5.0

Friendly professional associates, pickup and return both a quick and easy process.

ANN S. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Train the counter people on customer soft skills. Have more counter staff available so there is not a long wait on busy Saturdays. SMILE!

Jeff M. 
Rating:
3.0

I don't think it's fair to force me to rent a trailer for 2 days when I only need it for a few hrs. The reason I was given was because it was going out of town and not in town trailering. Not fair in my opinion.

JOSUE P. 
Rating:
5.0

Friendly staff.. equipment was clean and well-maintained. Thank you.

MONTY M. 
Rating:
5.0

The only thing I would say needs improvement is being able to contact a CSR. Because of backed up traffic, I was going to be late returning the truck. I called and was still on hold until I was 1 mile from the drop of. I spoke with Heather, who had also helped me pick up the truck, she was very professional and understanding. In the end, I was satisfied.

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

Clayton G. 
Rating:
2.0

Window kept falling down water was in all pockets of doors. Charged me extra for gas when I put gas in truck before returning. The truck need to be taken off the road.

ANGELA M. 
Rating:
5.0

Two rentals (van, then smallest box van) within 10 days, both were exactly as advertised. Thank you!

Edward N. 
Rating:
5.0

They was very helpful and quickly got me in and unloading the truck

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

Glen E. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
5.0

Customer did not leave a comment.

sid m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymundo C. 
Rating:
5.0

I'll always want a FORD Van. Is was comfy

Kathleen D. 
Rating:
5.0

Extremely helpful crew. Helped us get tow dolly hooked to 26 foot truck and get my car on it afterwards and secured. Super easy check in.

Taylor M. 
Rating:
5.0

No improvement needed at this location, the young lady at the front desk was absolutely helpful and very friendly and thorough with everything, and the gentleman who hooked up our trailer dolly was very helpful and friendly as well explaining everything to us being our first time using one. If I ever need to rent again I will definitely choose this location. Now as for the location on 3019 Altamesa Blvd Fort Worth,Tx 76133, I'd recommend getting new employees that actually want to work. Young kids working the desk and retrieving what's needed blatantly showed how happy they were when they supposedly didn't have a dolly to haul a car, even though there was 5 out back. I want to say the only thing good was the fact they reserved the dolly at the Alta Mere Dr location which I'm glad because service was exceptional.

erik S. 
Rating:
3.0

Customer did not leave a comment.

JASON N. 
Rating:
1.0

Employees gave conflicting information. Instead of owning it and stating the information given was wrong, they chose to lie. Going forward, if information is stated incorrectly, own and say that. Customer's experience will be greater.

EDNA D. 
Rating:
1.0

They change an extra hold day for 4 hours late, plus the rv was super dirty

Eliesher P. 
Rating:
1.0

The lady who checked us in was very rude and disrespectful they gave us the wrong Dolly we thought we were getting one with furniture with and straps. We explain to her what we thought we was getting and she was like had a nonchalant attitude didn't try to give us what we thought we was paying for she claimed that there was no more and not even in no other locations didn't appreciate how she was talking to us concerning the whole check in issue and it just didn't make no sense at all and I believe she overcharged us because I could have swore when you hold it on your debit card that they don't charge you deposit and she end up charging us to deposit that was not explained properly it's not my first time dealing with u-haul so I know that she did something that she didn't have no business doing I was not happy at all with the service given.

GARY W. 
Rating:
4.0

Customer did not leave a comment.

KAWANNA N. 
Rating:
5.0

Customer did not leave a comment.

LATOYA J. 
Rating:
4.0

Customer did not leave a comment.

STUART ALLEN M. 
Rating:
3.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

Less hassle returning after hours

DENISE DORCELLE P. 
Rating:
5.0

Very friendly and customer oriented

Aaron M. 
Rating:
5.0

The truck was a little old and not in perfect condition, but it got the job done.

DAVID H. 
Rating:
5.0

The guy checking me in was awesome at 7:20am on 5/29!!! I forgot his name!

Korayn C. 
Rating:
5.0

The clerk, send-off guy, and return guy were each nice to work with, courteous, and quick.

DAVID H. 
Rating:
5.0

The trailer had two lights not working. Completely missing the license plate bulb and a side marker LED was not functioning.

Timothy T. 
Rating:
3.0

Clean and check the equipment before renting

Joseph J. 
Rating:
3.0

Pricing is too high.

NORA P. 
Rating:
1.0

Was overcharged for not having enough gas even though I went to gas station across the street and put in exactly half a tank. I expect a refund and will be calling to contest the charge.

DUSTIN L. 
Rating:
1.0

Was overcharged for not having enough gas even though I went to gas station across the street and put in exactly half a tank. I expect a refund and will be calling to contest the charge.

Dustin L. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

MARGIE TRAVIS S. 
Rating:
4.0

I would say there were no restrooms available. For the time spent at the location it was inconvenient but not the end of the world. We had a need for an extra storage unit and thanks to Jon were able to get everything in safe and sound.

DEAN E. 
Rating:
2.0

the truck had a check engine light on when I received it. it was clean. they also did not pull the truck up for me. also my truck was supposed to be a contact less pick up and truck was not were app said it was supposed to be. then also did not receive truck app said I would. app said it would be 35 dollars and I paid 75 dollars

cheyanne R. 
Rating:
3.0

Customer did not leave a comment.

SAGE F. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
2.0

We had trouble finding the truck using the app and check in. A quick check in took over 20 minutes to finally leave with our rental. (the man who finally found us a rental was helpful and friendly) We rented a dolly through the app, but it was not available to us for the move—we had to go buy one instead because we couldn't move without one. I was still charged for it, and had to argue about getting it taken off. We also returned the fuel on a 1/4 tank as instructed to keep our $21 credit for returning it with 1/4 tank fuel. I had to argue that as well because they were only going to give me $8 back. The young lady working inside the counter that day was extremely rude and not helpful when I had a question. I just walked out. I have used uHaul numerous times at other locations with no problems. I will not be back to this location.

Karen K. 
Rating:
5.0

Raining and roof was leaking in passenger and cargo area.

CHRISTOPHER S. 
Rating:
3.0

Answer the dam phone at the west Fort Worth location called 3 time on hold for 10 minutes each time

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

OSCAR LUIS JR Z. 
Rating:
5.0

Customer did not leave a comment.

Reed H. 
Rating:
5.0

Good customer service

MARK G. 
Rating:
5.0

Great transaction. Easy to get in and out. We will use them again!

Laura H. 
Rating:
5.0

Customer did not leave a comment.

DALLAS M. 
Rating:
3.0

Don't require customers to fold blankets that were rented from your company or else pay a 25 dollar fee. Not cool

Rodney W. 
Rating:
5.0

Customer service rep was awesome on the phone

LUCY L. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

The woman that helped us when we picked up the truck was terrific (sorry I don't remember her name). When we brought the truck back, the gentleman that checked us back in was friendly and very helpful. Would definitely use this location again for our moving needs.

TRACY W. 
Rating:
5.0

After hours return is not very efficient. My location was turned on my phone for the website per instructions but it still wouldn't find me and allow me to return truck. I had to borrow another phone to make it happen. In addition, pictures had to be taken 4 or 5 times for each section which extends the time for return.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

LAUREN KAY P. 
Rating:
5.0

None. It was easy in easy out!! Thank you!

ROBIN ELIZABETH A. 
Rating:
5.0

Everything went right.

BRUCE Y. 
Rating:
5.0

That the vehicle have a full tank to begin with makes it easier to fill up

GLORIA H. 
Rating:
5.0

This location good. Originally scheduled for another. I had to (fortunately) track down a problem with my add on dollies that were NOT at original place despite scheduling telling me they were there 2 days prior. I called and moved locations on the day prior. Not good.

Gary W. 
Rating:
2.0

Two employees smoking while sitting down next to the entrance of the store and did not offer any assistance. Vehicle smelled so strongly of smoke that it made me nauseous and I only used it for 1 hour. The first truck I was assigned was"filthy",I was told. The second truck I was assigned was the one that smelled terrible. This is the uhaul store I have used for the 20 years I have lived in Fort Worth. I will not be using this location again.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

Nelson O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vance A. 
Rating:
2.0

Customer did not leave a comment.

GLENN C. 
Rating:
5.0

Stop using other dealers ( tire shops) to to rent trucks from! Unreliable and terrible customer service!

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

HUEY M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
1.0

My rental was not at the location. No one was at the location. When someone finally arrived they were rude and couldn't find the reservation. There were no trucks there. Had to call customer service and was sent to a location further away. Second location poorly staffed. Hard to find the truck. Original truck was switched in the middle of the mobile prowess. Horrible experience. I want a refund. It took an extra two hours of my time to get the truck and pushed our timeframe back for moving out of our apartment.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

hannah b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

TINA KING M. 
Rating:
2.0

I was a day late on my reservation for a large unit. I drove half way across the US and had a issue which caused that delay and when I arrives at the facility I was told that my unit was given away. First of Ll that makes no sense. If I booked a hotel room for a month and was a day late it would not matter, I would simply have one less day. This has forever changed my opinion of uhaul and realize it's just another evil corporation. The salesperson at the desk was rude about it and offered no solution for me. I had to ask him, "how can you help me now" because he offered no options...until I asked. I was given a tiny unit that made I had to pack completely which made it nearly impossible to ever get anything I needed without unpacking all the boxes each time I needed to find something. Not to mention the smell of toxic poison was so strong that I would lose my sense of taste after being inside for more than 10 minutes. I can't help but shake my head when thinking of my experience.

Justin F.  |  Overall Experience 
Rating:
5.0

Super nice staff and hardworking.

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Drop was done after hours.

STANLEY EDWIN C. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES R. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Delores W.  |  Overall Experience 
Rating:
4.0

I was happy with what experience I had with them

Larry W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latassa F.  |  First Impressions 
Rating:
3.0

Some of the staff could use a little more training in overall customer service. Thank you

Sarah P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marya A.  |  Overall Experience 
Rating:
1.0

Paid almost $300 for a 10-foot truck I feel like I got screwed on that overdraft my bank account I'm not very happy

SANDRA Y.  |  Overall Experience 
Rating:
4.0

Overall a good experience and successful move/storage cycle

Ikaria S.  |  Overall Experience 
Rating:
1.0

I NEVER moved into the unit. I’ve emailed 3 times explaining I never ever located the unit bc I have to have a drive up unit, because I have a bad back. I did reserve & did use a storage facility the UHaul customer service lady reserved for me. I rented 2 different moving trucks that I never used because I became very sick & wasn’t able to do anything but rest. I just wished I would get a reply from the storage communications the same day I signed for the unit & again a few days later. If anyone reads these, can you please advise of your storage policy & cancellations. I certainly would appreciate it greatly. Thank you! Respectfully, SRB

Sheila B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLGA LYDIA R.  |  Overall Experience 
Rating:
5.0

Liam was great!

derrick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathan A.  |  First Impressions 
Rating:
5.0

The hall was well lit, however very difficult to see in the storage unit. Overall was very good and everything was in great shape when we got it out and moved to my new home.

Carole E.  |  Overall Experience 
Rating:
5.0

Thank you😊

Marsha A.  |  Overall Experience 
Rating:
2.0

First storage I got sold to Me straight said has holes don’t sell unit went in had to pay to get a outside unit instead we start to open it and move in realize holes in the wall and another red tag says to not sell unit has holes in it by this time office was closed had to move into a 125$ unit just to have holes in there no lock with a key had to go buy one organization and communication to the units would make a huge difference in this experience.

Stephany M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dwight S.  |  Overall Experience 
Rating:
2.0

My daughter did the booking of the storage and U-Haul online. Unbeknownst to the both of us we rented a locker as well as a small storage truck. The small storage truck was able to move all of her belongings from a one bedroom apartment the problem came in when we realized at 8 o’clock at night that she rented a locker instead of an actual storage room! Young lady who gave me the keys told me to look for the number on top of the truck and pretty much nothing else I drove around in circles trying to figure where 1546 was 26 and after driving around three circles I figured out that it was in the inside yet so knowing that I had to keep the hall for a longer time and speak to you are represented online who was very helpful and saved my impression for the storage facility the managers I spoke to secondly was very helpful as well but there was a customer service rep or cashier named Liam a young girl not very helpful At all her service was very very unserviceable it was as if I was bothering her she spoke very low and didn’t greet me when I came in like when I came in the second time and was greeted upon arrival.

Leah H.  |  Online Move In 
Rating:
5.0

Very friendly staff and helpful

NICOLE Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gennifer S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

scott v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan B.  |  Overall Experience 
Rating:
1.0

Never again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!

Crystal S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall F.  |  First Impressions 
Rating:
4.0

One of my units leaks when it rains; several things got wet and some were ruined.

Tina H.  |  Overall Experience 
Rating:
5.0

Everything was great from Dallas to Fort Worth

DANYELLE R.  |  First Impressions 
Rating:
5.0

Great service keep up the good work

Marcelo H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amanda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dekeedra Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moroni O.  |  First Impressions 
Rating:
5.0

I didnt catch the name of the young man who helped us but he was top notch. We had to transfer a storage unit and he was helpful and knew how to do all the paperwork confidently. The whole process took maybe 15 minutes and it was so much easier than we expected. You have a very good employee on your staff and should be proud that he represents you so well.

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosa G.  |  First Impressions 
Rating:
3.0

There are several leaks in thenunit I had which resulted in my expensive area rugs getting molded

Crystal L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY L.  |  Overall Experience 
Rating:
4.0

Eatman helped me after being chided By a woman about not having a mask on. My family has a medical exemption and they were not honoring it. However, after explaining the law to Eatman, and offering to step outside to do the transaction, he kindly offered to help. Please update your staff on the laws. People with medical conditions aren’t required to wear a mask. You also shouldn’t have every employee asking a customer about a mask. It becomes bullying at that point. But you have a great employee in Eatman. He was Professional and calm and had a great personality through the process. Thumbs up to him!

WALTER G.  |  First Impressions 
Rating:
4.0

I chose deliberately not to go on autopay because I hoped to stop needing the storage unit sooner. Paying month by month was far more stressful that it need be because of being able to make the payment on only a single day--impossible to pay on receipt of the reminder. Changing that would be a service to your customers.

ANNE H.  |  Overall Experience 
Rating:
5.0

The staff are always friendly and helpful. Always polite and courteous. I really appreciate this establishment. Thank you!

Marie P.  |  First Impressions 
Rating:
4.0

Thanks

jerald b.  |  Overall Experience 
Rating:
1.0

Employee was rude and the gate was open for 3 days anyone could have been accessed our trailer

Carol C.  |  Overall Experience 
Rating:
4.0

Big help in relocation of My daughter family. As a learning experience for myself I now know to take pictures of starting fuel and odometer gauges because on more than one occasion what the office thought was the starting fuel was wrong. I paid 16$ Refueling yesterday for a 5 mile trip. Was so happy to be done with the move that I didn’t dispute. Rating would be Excellent if not for that.

michael c.  |  Overall Experience 
Rating:
5.0

The staff was fantastic. Thank you. God well done

Wilkins F.  |  Overall Experience 
Rating:
5.0

The only complaint I have is the storage door would get stuck up behind a metal bracket. Also the door latch has a weld bead that would cause it to stick open. But overall, I'm very pleased with my experience there!

CAYDEN W.  |  Overall Experience 
Rating:
5.0

Staff was friendly helpful was in and out without any problems thanks!

Jorge P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff K.  |  First Impressions 
Rating:
5.0

Very well organized

lana h.  |  First Impressions 
Rating:
5.0

I used the online after hours support to return the trailer. The online portal to return the trailer repeatedly malfunctioned preventing me to reach an expected "completion" page leaving me to believe that I had not completed the return process. Nevertheless, I left the trailer at the designated drop-off location at the U-Haul facility and planned to return to the facility the next morning to complete the return. A few hours later I received an email from U-Haul confirming the return. Summary: Please check the online return software as it appears to be broken.

Ruben A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Miguel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK G.  |  First Impressions 
Rating:
2.0

The phone service to contact someone from this U-Haul facility never worked well. I had a hard time contacting anyone to ask questions or reply to voice messages left on my phone. I also had someone hang up on me and never call me back, even though I tried to call back again. The storage unit was okay but it was dingy and the whole facility just needs some upkeep.

Wendy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica m.  |  First Impressions 
Rating:
5.0

After hours access was denied. Found out next day that a additional 10 $ fee is required for 24/7. Although this is posted on the price board I didn’t see it

michael c.  |  First Impressions 
Rating:
5.0

N/ A

Phillip S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phantasea B.  |  Overall Experience 
Rating:
3.0

I recieved a letter in the mail stating that I needed to vacate the space to make room for storage. I've made my payments on time every month and not having a place to take my trailer to after work is really upsetting and the manager never called me to talk about the situation.

Danny C.  |  Overall Experience 
Rating:
5.0

Great and will be using you'll again

Pearleana A.  |  Overall Experience 
Rating:
5.0

Excellent young lady who helped me

Steve H.  |  First Impressions 
Rating:
5.0

One of the best in town :)

Chaney G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY D.  |  First Impressions 
Rating:
5.0

Thank you for securing the care of our truck stored there y’all did an amazing job thank you

PHILIP S.  |  Overall Experience 
Rating:
5.0

Great service.

Darryl K.  |  First Impressions 
Rating:
5.0

THANK YOU!!

Danielle G.  |  Overall Experience 
Rating:
5.0

Absolutely amazing!! Will never use anyone else!

Cody G.  |  First Impressions 
Rating:
5.0

Great location, would recommend to a friend!

roman s.  |  Overall Experience 
Rating:
3.0

Extra charges, could not use my own lock. Had to buy there's because the would cut mine off.

Laura T.  |  First Impressions 
Rating:
5.0

Move in was fast and easy. Staff was great and helpful.

Phantasea B.  |  First Impressions 
Rating:
5.0

Employees were great, especially since I was picking up a truck and closing out a storage unit right at closing time

Christopher B.  |  Overall Experience 
Rating:
5.0

Greaf

Chris T.  |  First Impressions 
Rating:
5.0

Easy to work with

DEBBIE D.  |  Overall Experience 
Rating:
2.0

This storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.

Ken L.  |  Overall Experience 
Rating:
5.0

Personnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.

AMBROCIO P.  |  Overall Experience 
Rating:
5.0

Very accommodating.

ANNE H.  |  First Impressions 
Rating:
5.0

This was a good experience again. thank you

Bert N.  |  Overall Experience 
Rating:
5.0

Excellent service

Curtis W.  |  First Impressions 
Rating:
5.0

The support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.

John M.  |  Overall Experience 
Rating:
5.0

Explained everything to the point and helped me and my family when we needed it.

Joel T.  |  First Impressions 
Rating:
5.0

Friendly Staff

nikita j.  |  Overall Experience 
Rating:
2.0

The blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys

barbara b.  |  First Impressions 
Rating:
5.0

It was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min

Holly M.  |  Overall Experience 
Rating:
1.0

I stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.

katina t.  |  Overall Experience 
Rating:
5.0

Great and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.

LULANI NICHOLE M.  |  First Impressions 
Rating:
4.0

They should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed

jacqlin p.  |  Overall Experience 
Rating:
1.0

Y'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge

HAYDEN D.  |  First Impressions 
Rating:
5.0

Great service

jeremiah b.  |  First Impressions 
Rating:
1.0

This was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.

GEORGE T.  |  Overall Experience 
Rating:
5.0

This location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.

Danielle G.  |  First Impressions 
Rating:
1.0

Manager was not nice to me at all

George c.  |  Overall Experience 
Rating:
5.0

Was customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.

JENNEY L.  |  Overall Experience 
Rating:
1.0

We rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son’s storage. Also, even though there was no food in storage, there were obviously rats.

JANIS M.  |  Overall Experience 
Rating:
5.0

Great staff of ladies who get it done and with a smile and professionalism

John D.  |  First Impressions 
Rating:
1.0

Was told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...

Cheyanne L.  |  Overall Experience 
Rating:
1.0

Gas and mile was wrong and then you didn’t want to Change it are fixed it.

George c.  |  First Impressions 
Rating:
5.0

The staff we dealt with were very friendly and helpful. That is always appreciated.

Jacquelyn P.  |  Overall Experience 
Rating:
5.0

The young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.

katina t.  |  First Impressions 
Rating:
5.0

Enjoyed my experience with U-Haul

Rickey S.  |  Overall Experience 
Rating:
5.0

pleasant expeprience with staff and storage unitn area.

Tamara O.  |  Overall Experience 
Rating:
5.0

Everyone is wonderful

EVERETTE R.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Tamara O.  |  First Impressions 
Rating:
5.0

It was a great experience in an othrrwise really bad time of my life.

Kathy W.  |  Overall Experience 
Rating:
3.0

Sara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.

Mark N.  |  Overall Experience 
Rating:
5.0

Very helpful staff and set up guys were upbeat and helpful. Thanks

Stanley S.  |  Overall Experience 
Rating:
3.0

We haven't yet use uhaul until 1.7.19 thanks

Mark N.  |  Reservation 
Rating:
5.0

The staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!

TAMMY R.  |  Overall Experience 
Rating:
1.0

Staff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer

SERGIO G.  |  Overall Experience 
Rating:
3.0

It would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present

CRISTINA W.  |  Overall Experience 
Rating:
5.0

Great place of business and the staff was very nice and helpful.

Stephanie W.  |  Overall Experience 
Rating:
4.0

The service was good and I will continue to use uhaul when ever I need to move .

Stephanie W.  |  Reservation 
Rating:
3.0

Truck was filthy when picked up in New Orleans interior was horrible

ROBERT B.  |  Reservation 
Rating:
5.0

Customer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.

ebony m.  |  Overall Experience 
Rating:
5.0

The associates were amazing. They really look out for the customer.

Frank M.  |  Overall Experience 
Rating:
5.0

Always had great service at this location. Thanks for all you do.

RAY B.  |  Overall Experience 
Rating:
5.0

Very friendly staff

Juan G.  |  Overall Experience 
Rating:
4.0

The service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.

Darrell O. F.  |  Reservation 
Rating:
5.0

Great place, very nice and helpful.

Mary M.  |  Overall Experience 
Rating:
4.0

Good customer service

Anthony C.  |  Overall Experience 
Rating:
5.0

The staff here is very helpful and they have great customer service

latonya h.  |  Overall Experience 
Rating:
5.0

The place was great. I would recommend it to others.

Kellie A.  |  Overall Experience 
Rating:
5.0

Great Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Thank you

Juan G.  |  Reservation 
No reviews have been submitted for this location.

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