Customer Reviews for U-Haul Moving & Storage of Westwood

1,393 reviews

8015 S Gessner Rd   Houston, TX 77036
(Beechnut st Across from Best Buy)

(713) 995-5512

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(713) 995-5512

8015 S Gessner Rd
Houston, TX 77036
(Beechnut st Across from Best Buy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service!

Gairet S. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
5.0

Realmente el manager Eric, muy professional y un excellente servicio

Luis Carlos M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice G. 
Rating:
5.0

Very helpful and professional.

Deborah B.  |  First Impressions 
Rating:
1.0

This will be my last time at this location unless I find out your employee, Toni no longer works there. I rented from Eric Hinton yesterday and he was the best, rapport was good and customer service was great. Returning the vehicle and dealing with Toni was a nightmare. Her attitude, approach, manners and language can completely close a business.

Kate O. 
Rating:
1.0

The young black lady was incredibly rude, and wasn't helpful at all, she kept asking for information I didn't have, and instead of helping me, I was on the phone with various customer representatives for an 1.5 hours, until her manager resolved my issue.

Herbi A. 
Rating:
5.0

Customer did not leave a comment.

EMAL R. 
Rating:
5.0

Customer did not leave a comment.

Alice G. 
Rating:
5.0

Customer did not leave a comment.

walter A. 
Rating:
5.0

Thinking>>>

Randolph S F. 
Rating:
5.0

As usual manager was on site and VERY helpful and considerate of my time aswell as courteous been dealing this particular site for years

Jackie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tekchand T. 
Rating:
2.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

Luckson E. 
Rating:
5.0

All the people here were very friendly and helpful Great prices great people definitely will be back.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Xiaoqiang W. 
Rating:
5.0

The associate was away from the desk to attend to us when we returned. We had to make 2 trips to return key

Oiza K. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
5.0

I was sent to two other locations to pick up a truck. One location did not have the truck. The other location was closed. The third location on Gessner was excellent. I would not revisit the South Main location. I wasted 3 hrs. and received a truck with less than one eighth of a tank of gas. Then I had to rush around to find gas. The whole time I had works waiting for me.

LEILA G. 
Rating:
5.0

Customer did not leave a comment.

Cortina C. 
Rating:
5.0

Customer did not leave a comment.

OGOCHUKWU E. 
Rating:
3.0

The air does not work

DARLENE K. 
Rating:
5.0

Great customer service even with a smile.

Michael P. 
Rating:
5.0

Eric the Manager at this location was super helpful, fast and friendly. Definitely great customer service experience!

Yakov B. 
Rating:
5.0

Customer did not leave a comment.

Virginia S. 
Rating:
5.0

Professional team at the Gessner location.

Jeffrey A. 
Rating:
5.0

No comments

carlos O. 
Rating:
5.0

Was absolutely thrilled our truck was there when she said it would be. Last May at a different location we had awful service and no truck. And no help finding one. This location FAR superior. Thanks

Michael D. 
Rating:
4.0

Just would have liked someone at the desk or note at the desk telling us what to do if no one was there.

JOHN T. 
Rating:
4.0

You moved my location for pickup and drop off at the last minute adding significantly to my cost. When I asked at my new location is they could do anything they said no. While unappreciated having a truck, I had a budget and the move cost me a lot more. I think that was very poor service. You should honor mileage rates from the original reservation. It came across as a scam to make more money. Not impressed- moving is stressful enough without the cost going up.

GORDON G. 
Rating:
5.0

Check tire pressures on trucks and trailers .

James M. 
Rating:
5.0

Customer did not leave a comment.

yibran M. 
Rating:
5.0

Customer did not leave a comment.

Latarsha B. 
Rating:
5.0

I wasn't aware the rates had gone up. Last August I paid 140.00 9 months later same trip was 182.00

Efraim J. 
Rating:
5.0

Customer did not leave a comment.

NKECHINYE K. 
Rating:
5.0

The manager was very nice and helpful. Great guy

James M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
4.0

Overall it was a good experience. The recieving gentleman was very polite and I felt comfortable checking out. The young Lady who check me in was also very polite and helpful, also very understanding.

Robert J. 
Rating:
5.0

Attendant great service.

Saul M. 
Rating:
5.0

Nothing mr Eric Hinton great service thanks.

Saul M. 
Rating:
3.0

Got charged for gas eventho I put it back like it was when I got it

Shennell L. 
Rating:
4.0

Customer did not leave a comment.

DERIS A. 
Rating:
5.0

Customer did not leave a comment.

QUANHU Z. 
Rating:
5.0

Keep like that evrerhing it's perfect

Rita R. 
Rating:
4.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

There is nothing that I can think of.

Michael S. 
Rating:
5.0

Just come to the front desk quicker I waited like 15 mins before being seeing but the guy was helpful when he did come finally!

RASHAWN H. 
Rating:
5.0

The employees were courteous, friendly and very helpful.

Michael S. 
Rating:
5.0

Super kind staff that helped me even while I was on the road. They even helped me find a storage facility when my original plans didn't go through. Thanks Team U-Haul !

Candice Y. 
Rating:
5.0

Customer did not leave a comment.

JASMINE B. 
Rating:
5.0

It was the 1st of the month so I took the truck back that evening rather than wait until 10AM the next morning. I wanted it to be available when you opened up in case someone needed it. You charged me $20 for doing that. I won't make that mistake again.

BRUCE W. 
Rating:
5.0

Great

SAUL M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

The staff was extremely polite and helpful during a stressful. I will always come back to this location. Eric is the calmest being I've ever met. Such a relief during crunch time for me. The ladies were just as comforting. Such a GREAT TEAM. THANX GANG!!

MONICA H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Possibly a little more thorough training for employees to fully understand and know the entire operation of closing out but other than that great job good attitudes would definitely use you guys again...

Martin G. 
Rating:
5.0

Excellent customer service, Rochelle was amazing!

Arielle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Muy satisfecho

Alberto Adonis Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMILCAR A. 
Rating:
4.0

Pleassssss hire more than one customer service representative to facilitate the transaction process. The wait time to pick up your truck is too long for one person to handle in a timely manner. Thanks

KINGSLEY T. 
Rating:
4.0

Give the man some additional help. Only one person working here.

KENNETH W. 
Rating:
5.0

Todo esta bien

ARQUIMEDE U. 
Rating:
5.0

Great service

DAVIS S. 
Rating:
5.0

Eric.... Was So So helpful... Went above excellent.... And let's not forget about Amber.... Same thing ... Went above excellent! I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. 😄😄😄

Theresa Gayle S.  |  First Impressions 
Rating:
5.0

David was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff. He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!

katharine e.  |  First Impressions 
Rating:
3.0

While the trailer was clean and in good condition. Trailer tire pressure had not been checked. Tire pressure should have been 65psi. Trailer received had tires at 30, 35, 35, and 50psi. Not happy that I had to correct pressures for a 1500 mile haul across the country. A blow out in the middle of no where would not have been fun on a holiday weekend.

James C. 
Rating:
5.0

Customer did not leave a comment.

AKUNNA E. 
Rating:
4.0

Be nice to them,like you were to me

KENNETH J. 
Rating:
5.0

Professional & Courteous!!!!

Jacqueline L.  |  Overall Experience 
Rating:
3.0

I had a bad experience with customer service over the phone… I was told if I rented storage after hours I would still be able to use it that day and that was not true. Next called customer service again and was promised $20 credit, never received it. In results of me not being able to get the storage it resulted in an extension of the rental of the truck. So I was charged an extra $178….. I contacted manager Eric and explained to him about the additional charges he told me he would check into it and make adjustments,and he never contacted me. So, I was lied to three times during whole transaction with customer service and the store manager. I don't trust you guys anymore.

Antoinette E. 
Rating:
4.0

Person who checked my truck in was professional and prompt.

Alicia H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Customer did not leave a comment.

AKEEL A. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE S. 
Rating:
5.0

Customer did not leave a comment.

QUWAN D. 
Rating:
5.0

Great service

ANGEL A. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.

Zachary P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIDO D. 
Rating:
5.0

Customer did not leave a comment.

Sharon U. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY O. 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Good Location where I stay On braeswood blvd

Debra Ann S.  |  First Impressions 
Rating:
5.0

Very friendly service great job

RODRIGO J. 
Rating:
5.0

Nothing. I was in and out in 15 min

DANIEL S. 
Rating:
5.0

Efficient and very professional.

ROBERT K. 
Rating:
5.0

The representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.

DONNELL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

Brigette L. 
Rating:
5.0

Eric Hinton was professional and friendly very early in morning. The left blinker/brake light stopped functioning not long after departure. Pick up was organized and time efficient. Trailer was stable and drove well.

ROBERT B. 
Rating:
5.0

All is well with your location. Keep doing the things you already doing and don't rest on your oars atall.

AMOS O. 
Rating:
5.0

Customer did not leave a comment.

CARVIN F. 
Rating:
5.0

Great. Great. Great service

BASIL A. 
Rating:
5.0

Thank you

LEROY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Itoro I. 
Rating:
5.0

Great staff good people I will recommend people anytime to your location...👍👍

Heriverto G.  |  First Impressions 
Rating:
5.0

Thanks again, Erik!

Loraine S. 
Rating:
5.0

The representatives are awesome, rated 5 star !

ting W. 
Rating:
5.0

Service were excellent

Azuka E. 
Rating:
5.0

Customer did not leave a comment.

NASIBULLAH Z. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
5.0

Thank you uhaul

Ernesto C. 
Rating:
5.0

Customer did not leave a comment.

Janice N. 
Rating:
4.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
5.0

Adamis De La Rosa

ADAMIS D. 
Rating:
4.0

Customer did not leave a comment.

LANCE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO G.  |  Overall Experience 
Rating:
5.0

This time was experienced without any problems. Staff was experienced and perdonable, that created a great environment. However, if an improvement were to made for customer improvement, it would be to have a gas area to fill the Van's and other Uhaul vehicles, so that customers can pay for any gas overage at the Uhaul location.

LAVONNE YOUNG S. 
Rating:
5.0

Customer did not leave a comment.

ALPHEUS A. 
Rating:
4.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

FELICIA R. 
Rating:
5.0

El manager fue muy amable y atento con migo

Jose M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dorchelle c.  |  Overall Experience 
Rating:
5.0

Very experienced, greets customers and answers all questions. He is very professional and multi tasking with amazing attitude.

Edithmary Ijeoma P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS J.  |  First Impressions 
Rating:
5.0

Thank you

LEROY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULETTE F.  |  Overall Experience 
Rating:
5.0

Esta un precio accesible y en un lugar adecuado

norge p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Floyd Jr D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daylenis D.  |  Overall Experience 
Rating:
5.0

Such a nice employee would deff not let go of my units

jacqueline Orellana R.  |  First Impressions 
Rating:
5.0

Best storage

Jocelyn Crystal J.  |  First Impressions 
Rating:
3.0

The wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mail

Jackie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mishundalin E.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

SAM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE G.  |  Overall Experience 
Rating:
5.0

U haul is good and have a good friendly staffs

Isaac E.  |  First Impressions 
Rating:
4.0

The gate was broken in the back. Inconvenience to move out.

Siren L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adesola O.  |  Overall Experience 
Rating:
5.0

Great service. Easy pick-up and drop-off

Adesola O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philmena D.  |  Overall Experience 
Rating:
5.0

Employees are very respectable very professional and know what they are doing

Edith L.  |  First Impressions 
Rating:
5.0

Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage

theresa u.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

John R.  |  Overall Experience 
Rating:
5.0

Staff were always friendly and helpful. Place was always clean.

J. Robert R.  |  Overall Experience 
Rating:
5.0

Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.

Jackie C.  |  First Impressions 
Rating:
5.0

The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.

KATHERINE G.  |  First Impressions 
Rating:
5.0

Excellent service.

Ruwa S.  |  Overall Experience 
Rating:
5.0

Thank you fveru very much i

maria m.  |  Overall Experience 
Rating:
2.0

Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.

Thomas G.  |  First Impressions 
Rating:
5.0

very friendly staff, thank you!

Jason C.  |  First Impressions 
Rating:
2.0

Staff rude, harrass u.

Cekennacheriff R.  |  Overall Experience 
Rating:
5.0

The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc

teresa h.  |  Overall Experience 
Rating:
5.0

agent was very helpful

Liam O.  |  First Impressions 
Rating:
5.0

Enjoyed our rental space and the ease and convienience of our space. Thank you.

juluis p.  |  Overall Experience 
Rating:
5.0

All the staff was very friendly and customer service was excellent

Margaret M.  |  Overall Experience 
Rating:
5.0

I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.

teresa h.  |  First Impressions 
Rating:
5.0

Thank you Destiny and all the staff for all the help!

Daniela O.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox

veronica j.  |  Overall Experience 
Rating:
5.0

Every employee that I worked with was kind and helpful. Many thanks.

Delaney O.  |  Overall Experience 
Rating:
5.0

all was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!

NANCY D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top