Customer Reviews for U-Haul Moving & Storage of Westwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westwood

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Jean C. on

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We arrived at appointment time, if I wouldn't have checked in online it would've been more than the 30 minutes we waited. Along with the fact I paid for 4 hours but only got 3.5 because the line wait was unacceptable. More rentals = more staff needed.

Kyler K. on

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They over charged me for mileage.

Cornelius O. on

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Unwarranted charges put on my account 28.50. The truck was returned 2 hours as stated, the clerk claimed because it wasn’t noted on my phone. Thereby claiming it returned after hour. And the gas issue was all a flimsy story.

Patricia B. on

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lashawn J. on

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Lizzie W. on

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The lock was not operable and the manager said he knew it before he rented the truck out. My belongings could've been stolen. Also, there were issues with the transmission, which made the truck burn more gas.

Leland S. on

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Samuel B. on

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Employ more staff to accommodate the volume of customers.

Jordan N. on

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This was not even intended drop off location. Was charged for extra miles even though I had to drive to the wrong place. Called next morning to speak with Sherman who had signed off on the return receipt. After nicely asking to speak with Sherman, the man who answered said, “Thats not my name! Don’t call me that. I’m Tre! You can talk to me! What do you need?” Afterwards, he proceeded to tell me he couldn’t help me. That the request was “over his head” and that I would need to call back the next morning.

Elijah S. on

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Alejandro T. on

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That only part I didn’t like was the truck had a strong cigarette smell other than that everything was excellent customer service and location

hung N. on

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Dennis S. on

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Caroline M. on

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Antonio S. on

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Well, I don't feel well taken care of because they didn't explain to me how it worked and I felt totally scammed because they never told me that if I delivered the transport after 8 pm, I would have to pay an additional amount and I had to deliver it in 4 hours before my time was sold

Leonard N. on

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For now its excellently ok and am happy

Chrystal C. on

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The employee there need people skills I had to wait for 45 mins the first time an he was rude

ANA F. on

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I love this location they help me right away and explained , rules hours how do on line drop off,very satisfied with the service.

Darshak T. on

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I strongly recommend this Uhal location to all my friends , Manager Leonerd & his team are very professional in their work and we are always happy with there customer service

James B. on

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Samuel B. on

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PATRICK M. on

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I wasnt happy with my experience here at all. The person i met completely stressed me out financially and physically. I needed the Uhaul to carry small stuff at a very close distance. He made me pay over $100 for one way and made me had to return it at another location. I should have spent less than $50. Even when i told him another representative gave me a $29.99 deal with mileage, he insisted that that deal was no longer in existence. I spent way more than i expected. . I might not be using UHaul again because of this.

Mayra F. on

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Charles H. on

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MARIO M. on

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Good

IRFAN N. on

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There were 2 guys working and 4 customers in line and both employees were busy doing something different than taking care of customer also when my turn came after 20 minutes the uhaul employee took my I’d picture on his phone not sure for what. Don’t feel comfortable going there anymore

Jackie C. on

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Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.

John G. on

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Alexander R. on

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Perfect

Juan M. on

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Excellent customer service keep doing a great job

Shatania J. on

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Keisha L. on

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Leonard did an amazing job getting me in a truck and getting me to utilize UHaul Storage instead of CubeSmart

devin W. on

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Glynis B. on

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KATHERINE G. on

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The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.

Ruwa S. on

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Excellent service.

maria m. on

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Thank you fveru very much i

Thomas G. on

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Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.

Jason C. on

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very friendly staff, thank you!

Cekennacheriff R. on

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Staff rude, harrass u.

teresa h. on

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The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc

Liam O. on

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agent was very helpful

juluis p. on

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Enjoyed our rental space and the ease and convienience of our space. Thank you.

Margaret M. on

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All the staff was very friendly and customer service was excellent

teresa h. on

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I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.

Daniela O. on

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Thank you Destiny and all the staff for all the help!

veronica j. on

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Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox

Delaney O. on

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Every employee that I worked with was kind and helpful. Many thanks.

NANCY D. on

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all was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!