Customer did not leave a comment.RICHARD C.
Customer Reviews for U-Haul Moving & Storage of Westwood
Houston, TX 77036
(Beechnut st Across from Best Buy)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You have a great manager at this location. He was very helpful answering all my questions. This location needs to keep doing that they are doing, very friendly. I will go back to this location next time I need to move stuff.JUAN V.
Customer did not leave a comment.Kerstin C.
We had to drive 20 minutes to a return spot. I know there are other uhaul rental places closer, but none appeared online. That was very inconvenient.DAVID M.
Customer did not leave a comment.HUSSAM S.
Customer did not leave a comment.India M.
Customer did not leave a comment.TREVOR T.
All services are sweet and newTHAKIR A.
Truck it slow. Too expensive Overly excessive return stepsMANUEL R.
Customer did not leave a comment.JOSA M.
Customer did not leave a comment.PAULETTE F. | Overall Experience
Customer did not leave a comment.JUAN M.
Customer did not leave a comment.BETTY J.
Esta un precio accesible y en un lugar adecuadonorge p. | First Impressions
Customer did not leave a comment.Floyd Jr D. | First Impressions
Customer did not leave a comment.Jean C.
Customer did not leave a comment.Loraine S.
Customer did not leave a comment.Daylenis D. | Overall Experience
Customer did not leave a comment.ANDY C.
Customer did not leave a comment.Jaime E.
Customer did not leave a comment.Marc B.
Due regular maintenance on your cars, check engine light came on after I drove away. Because of that I couldn't overnight the drop I had to show up early in the morning o the manager could inspect very inconvenient. Also, the gas was no where near right under half like the contract said it was on the last quarter of the tank.MOHAMMED K.
EVERYTIME I've gone there I got great helpJACKIE C.
Customer did not leave a comment.AHMED A.
The manager was very helpful and extremely nice.Erica R.
Me.roshell was amazingOneka B.
Thank you for your continued great customer service!Loraine S.
I picked up a 10' truck late on 6/1/2021. The under carriage has damaged and I called and reported to the 800 service line. Eric promptly called me on the morning of 6/2/2021 to confirm the notes on the account and assisted me with exchanging the truck to a 15', for the same rate. Upon my return, Amber (who always has attitude) tried to give me a hard time when I asked to leave the keys and receive my receipt via email. When I finally receive my receipt at 6:30 pm 6/2/2021, Amber had changed the contract and overcharged me. I specifically told Amber that I was a "...Corp Acct and that I had issues with the initial 10' and Eric switched it out this AM" for the 15' (which was returned 24 hours before due date). Amber needs to be re-trained and stop changing contracts without reading the notes and listening to the customer. Amber needs to check her attitude! I have had great service and assistance from all of the other team members at this location! Amber is ruining the reputation. L. StanbackLoraine S.
I have no improvement suggestions everything was great.Linetta L.
Customer did not leave a comment.Darlene T.
Love that they were willing to work with me running 30 minutes behind schedule in returning the rental. Super nice and accommodating even though the rental was reserved to another family right after me. I thought they would charge me more for running 30 minutes behind but they didn't.Nancy H.
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I 100% recommend this location. The workers were very considerate and thoughtful for my first time rental process. No need for improvement, this team was great to work with!MICHELLE N.
Such a nice employee would deff not let go of my unitsjacqueline Orellana R. | First Impressions
Best storageJocelyn Crystal J. | First Impressions
Customer did not leave a comment.Rosmery R.
Doing a good job.wait time is reasonable.Linus A.
The wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mailJackie C. | Overall Experience
Customer did not leave a comment.JOHN R.
It was goodAXEL C.
Customer did not leave a comment.Kerstin C.
Customer did not leave a comment.RODERICK A.
Customer did not leave a comment.SCOTT B.
good serviceJemmell S.
Customer did not leave a comment.NTAYOBATANDEMYE J.
Lower they priceJA VAY H.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.MARSHA A.
Customer did not leave a comment.Robert S.
Bill correctly. I used and entered the correct fuel amounts, took pictures as instructed. and you billed for not bringing back full. I brought it back at the level that I got it. Then I got another charge. I am disputing it becuase I have called and emailed and NO ONE is getting back to me. Very frustrating.Arturo R.
All I saw was good.FNU F.
Customer did not leave a comment.JAYLIER A.
The young man was very pleasant and professionalQUENCY W.
The Vehicle is too old. It seems it needs a Tune Up, Oil Change or maybe something is going on with the Transmission, because it kept pulling !!!!SHALANDRA R.
Customer did not leave a comment.Dai T.
Customer did not leave a comment.mishundalin E. | Overall Experience
Customer did not leave a comment.RENE M.
Customer did not leave a comment.Elvert D.
Customer did not leave a comment.Stephanie W.
The best , thxYAUDEL P.
Just picked up an appliance dolly. Excellent and clean place.They had to correct a mistake from the previous location (Mikes Drive Thru) , which is not a good place with unpleasant service.Wouter B.
Customer did not leave a comment.EMEKA I.
No comments right now.JOSEPH E.
Customer did not leave a comment.Marley S.
Side mirror was loose and truck window were dirty. No fluid to clean windows. Dangerous to drive with a loose side Mirrow.Shirley A.
Customer did not leave a comment.Ericka B.
Excellent customer service.SAM M. | First Impressions
Torrey was Awesome! She gave great customer service.JAMET WELETTA M.
Customer did not leave a comment.KATHERINE G. | Overall Experience
Customer did not leave a comment.hank L.
Customer did not leave a comment.Michael B.
The GM was amazing and very accommodating, I would go there again if I needed to move.Kendra D.
Toy was so kind and helpful to us. I would highly recommend her to rent from. But as for the U-haul dealer around the corner located on Belt Way 8 at Airport. I think Stephen is the manager but he was at a meeting and there was an African Female middle aged behind the desk that was so rude to me and actually was the reason I walked out and went to the Gessner Location to Toy and rent. I will never go back to the Belt Way location again and will NOT recommend that location for sure, She was just horrible and I really don't think she wants a job so maybe you can help her find another one just not there. She is only hurting your business. God Bless and take care.James H.
Customer did not leave a comment.Karen N.
Personnel did not know how to use equipment. Reservation was made as an â€œin townâ€ when it was a one way out of state. When a coworker needed assistance, and her colleague was in the bathroom, she shouted â€œwhat's taking so long? Are you touching yourself in there?â€ At which point the person behind me in line decided he did not want to stay and left the line and drive away. Presumably to another uhaul location. I don't blame him.RACHEL M.
U haul is good and have a good friendly staffsIsaac E. | First Impressions
Customer did not leave a comment.BYRON V.
The gate was broken in the back. Inconvenience to move out.Siren L. | Overall Experience
I was charge for damage belt on the trailer and one of them was already damaged and I got change for both.fredy B.
Customer did not leave a comment.manuel C.
Customer did not leave a comment.BRENDA A.
A lot of aspect were good to go until I actually got to the store. I had my picture taken like Im some jail house bird, like wtf!!? Where do they do that at? I had submitted my documents through the touchless check in, so was that necessary? No. Even then, I would've still given an excellent rating but right before the photo scenario, I was basically forced to sign a document, that I had to get that damage collision waiver or otherwise was not getting that van because apparently (based on what your employee said which sounded like bullshit forced upsell) your van was worth x amount of money, was so quote and quote new and because it had less than so many miles. Im a damage appraiser and from inspection standpoint, your so quote and quote new van needs lots of work already. Front and rear chrome bumpers were ding; chrome is not repairable around this parts so that's a start. Huge ding on the right rear cargo door, driver door and right qtr panel and right front door.LAZARO MIKE M.
Very good.Marisol V.
Customer did not leave a comment.Adesola O. | Overall Experience
Customer did not leave a comment.LONNIE S.
Service to get the truck was extremely slow. The worker was not properly trained. Also, we barely drove a couple miles and they charged us for gas.Monica V.
Next time when a person is new and they don't really know what they are doing when they return the truck back the same day but it was closing time but they return it two hours later and they phone dies so they can't call or fill out the returning the truck back app they were supposed to check the cameras to see what time they return the truck back. But instead they charged me for another day whenever they open the next day and said that's when i return the truck. I don't think that's fair at all. So they kept my money 100$ and just wanted to give me 4$ back. How when i returned the truck back the same day. Two hours later. When i try to tell them what happened they took another 7$ off my card saying that they will put it back on my card so i was like what's the reason if yall taking it off in the first place. Couldn't even answer my question. So if they be a next time for me out would be cash this time not my card. Thanks for everything UhaulPRECIOUS A.
Customer did not leave a comment.RAQUEL M.
Customer did not leave a comment.Alexis A.
Staff was professional and I was taken care of quickly and to my satisfaction. Job Well Done!Phil P.
I have used U-Haul many times, and this is by far the worst location and wars maintain truck ever. If it wasn't such a hassle to get the truck during the pick up process I would have returned it immediately due to my overall safety concerns. Had I've been driving out of town or further it would not have been acceptableBarrett L.
Very smooth transaction.CHRISTOPHER B M.
Customer did not leave a comment.YOLANDA F.
I strongly recommend this Uhaul Location to all my friends, I always rent truck from this location since 2010 and so far always got best customer services all the time, All staff are very helpful and Equipments are always clean, this time they also give you disinfected wipes with key for our peace of mind , Thank you Corporate for always keeping good staff at this location, This time I missed Manager Leonerd but new manager also took good care while we rent truck, Thank you all team member of Uhaul teamDARSHAK T.
Great service. Easy pick-up and drop-offAdesola O. | First Impressions
Customer did not leave a comment.SAKORIA DE SHUN D.
Customer did not leave a comment.LEE J.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Franklyn P.
Customer did not leave a comment.Philmena D. | Overall Experience
Excellent customer serviceMark S.
Customer did not leave a comment.John P.
Great service from Amber!Dennis V.
Your sell man is rude.CHRISTIAN C.
Customer did not leave a comment.CECIL K.
Great and fast service.Lucius S.
Customer did not leave a comment.Kenneth L.
Drop off to any location should be applied.DORATHY OGBENYEA N.
Customer did not leave a comment.SHIRLON L.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.FERNANDO S.
I love how the staff was so friendly and helpful..Philmena D.
Transporter was pretty beat up.Eduardo P.
Customer did not leave a comment.Robert S.
I had to waste gas and mileage to go back to the uhaul location because they never explained to me about the lock on the back door of the 17' truck. When we were ready to move our velongings we realized there was a lock on the back door that appeared locked. The lady at the front desk was also very rude and picked up other peoples phone calls while dealing with me. I would like for somebody to contact me asap thank you.LEVY G.
Employees are very respectable very professional and know what they are doingEdith L. | First Impressions
Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storagetheresa u. | First Impressions
Staff very friendly and helpful.John R. | Overall Experience
Staff were always friendly and helpful. Place was always clean.J. Robert R. | Overall Experience
Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.Jackie C. | First Impressions
The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.KATHERINE G. | First Impressions
Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.Thomas G. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!