Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee's appeared to be knowledgeable about the business. In my opinion this location appeared to be okay.
Gail W
Rating:
5.0
Customer did not leave a comment.
Kerri S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KERRI S
Rating:
5.0
Awesome customer service
AUDREY U
Rating:
5.0
Customer did not leave a comment.
Deborah B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAXSIMINO S
Rating:
5.0
PJ was great. He helped me with everything. He showed me the storage. He was so polite. You could not ask for a better representative for your company.
Marie G
|
First Impressions
Rating:
5.0
Give Mr. PJ a promotion immediately. He and his team are the most sweetest, understanding, and kindest people. Thank y'all so very much! May God continually bless this U-Haul facility.
ALISHA M
Rating:
5.0
Customer did not leave a comment.
GEOMAR C
Rating:
5.0
Very kinds.
JAIME P
Rating:
5.0
Very good place
Diana R
|
Overall Experience
Rating:
5.0
Make sure Mrs. Rochelle Johnson gets the proper recognition and a raise for going above and beyond for her customers! She is amazing and the best at juggling. Appreciate her because she cares. Thank you!
AYANNA S
Rating:
5.0
Customer did not leave a comment.
JASON B
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
4.0
Customer did not leave a comment.
LESLIE Z
|
Overall Experience
Rating:
3.0
Cuando llegue el personal estaba ocupado hablando por teléfono yo desenganche el equipo
Jose M
Rating:
4.0
It is a good experience,but should look into your pricing
patricia c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRA M
Rating:
5.0
Customer did not leave a comment.
Yorjandy L
|
Overall Experience
Rating:
5.0
Rochelle was excellent help
JEFFREY Z
Rating:
5.0
Good job 👏
SON V
|
First Impressions
Rating:
5.0
Keon was so helpful and explained the process throughly. Rochelle was a wealth of information. I enjoyed interacting with both. Great job guys
cinitia r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHERINE P
Rating:
2.0
excellent
edwin c
|
Overall Experience
Rating:
1.0
The manager there was in very bad condition, she screamed because she wanted to leave and didn't want to accept the return of the truck, they don't know how to work, the manager was a lady, very bad experience with her, if she doesn't like her job that she doesn't work there then, very bad experience
SENIER B
Rating:
5.0
Buen servicio solo les falta tener personas que atiendan que hablen español para mejor calidad
JADER L
Rating:
4.0
Customer did not leave a comment.
MOHAMMAD H
Rating:
4.0
Customer did not leave a comment.
ISRAEL M
Rating:
5.0
The lady that helped me was so nice and provided excellent service.
janeth l
|
First Impressions
Rating:
5.0
Super nice lady helped me put trailer on my truck - very safety oriented !
The Manager and her unhooked it promptly on my return with smiling faces !
They care , which is rare these days …..
TODD E
Rating:
5.0
Customer did not leave a comment.
YOE P
Rating:
5.0
Customer did not leave a comment.
DEVEN B
Rating:
5.0
Customer did not leave a comment.
CALEB S
Rating:
5.0
Customer did not leave a comment.
YU L
Rating:
5.0
Customer did not leave a comment.
VALENTIN G
Rating:
5.0
Customer did not leave a comment.
JEFFREY A
Rating:
5.0
Customer did not leave a comment.
Bilal A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
1.0
Customer did not leave a comment.
GHADA A
Rating:
5.0
Customer did not leave a comment.
GREGORY T
Rating:
4.0
Customer did not leave a comment.
Nicollette H
Rating:
5.0
It was a smooth process. The two men who checked us out where very nice and courteous. Thanks I will b using u haul again and I prefer this location.🙂
WILMER S
Rating:
5.0
Customer did not leave a comment.
JASMINE W
Rating:
5.0
Greeted with a smile
NANCY W
Rating:
3.0
The gentleman who checked the vehicle out to me Saturday the day before was Very helpful. On Sunday the woman who checked me in was rude and could not take the time to get off her personal call, on speaker, to check me in. Let alone be pleasant.
NANCY W
Rating:
5.0
Customer did not leave a comment.
Barry F
|
First Impressions
Rating:
5.0
Según mi experiencia con UHAUL todo estubo muy bien.
MANUEL P
Rating:
5.0
I love how smooth the process what to reserve a truck! Service is a 10/10! Recommend for sure.
JA'MYA J
Rating:
5.0
The Manager was very professional and kind . Great customer service
DEBRA H
Rating:
5.0
Staff were very kind we didn’t know what size we would need. The store rep showed us all sizes and helped us make the right decision. We moved in and it was the perfect size.
MARIA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander O
|
Overall Experience
Rating:
5.0
La manager es muy amable y atenta
Carlos E
Rating:
5.0
Everything was nice Good job
MARY R
Rating:
5.0
The trailer that I rented was in excellent condition and the exact size that I needed. Customer service was fast, friendly and very knowledgeable about their equipment. I would highly recommend this store.
thomas d
Rating:
5.0
Rodney, greeted me with a warm welcome and smile! He was patient and informative. He assisted me with kindness and was very knowledgeable in the Uhaul protocols and made moving easier with a positive attitude. We have known Virgil for over 15 years and know matter the Uhaul location, he has always assisted and made a challenging move smooth! Have a blessed day!
TINA P
Rating:
5.0
Rodney is always positive and helpful. He definitely goes above and beyond for customer satisfaction !
KIRK M
Rating:
5.0
If some of the equipment reserved will not be available to take on a one way rental (dollys) then notify customer up front.
Gene S
Rating:
5.0
Very happy with the lady in front desk, nice, quick, definitely will recommend to friend if they’re need help for moving. Thank you 🙏
Tina L
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
NAJEEB S
Rating:
5.0
Better signage for drop off parking
TIMOTHY R
Rating:
3.0
Thank you
BARBARA L
|
Overall Experience
Rating:
1.0
La persona que trabaja allí no es amable y sus modales.son malos.
SAUL M
Rating:
5.0
The manager was there when I arrived. She was being really patient with a rude customer before me. When she got to me she definitely didn't let the customer before ruin my experience. She was nice and approachable and took care of me with no problems. Upon return Rodney was there. I left a package in my rental and he was kind enough to call and notify me of the mistake and let me know he'd make sure to let the next day workers know. All and all great experience
RODNEY C
Rating:
5.0
Just to have more dollies for appliances Available to use.
Ana B
Rating:
4.0
Customer did not leave a comment.
WHITNEY W
Rating:
5.0
Customer did not leave a comment.
MARIN M
Rating:
3.0
Customer did not leave a comment.
ERICA W
Rating:
5.0
Customer did not leave a comment.
ROSELYN G
Rating:
5.0
Nothing Excellent
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
YU L
Rating:
4.0
Customer did not leave a comment.
TUJUANA W
Rating:
5.0
Customer did not leave a comment.
GERARDO C
Rating:
5.0
Customer did not leave a comment.
Christina R
Rating:
5.0
Customer did not leave a comment.
Alexander O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YU L
Rating:
5.0
Customer did not leave a comment.
david l
Rating:
5.0
Customer did not leave a comment.
Ashly C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Customer did not leave a comment.
HOLLY M
Rating:
5.0
The staff were very helpful and courteous.
DAMIAN D
Rating:
5.0
Customer did not leave a comment.
SHEHZAD V
Rating:
4.0
Customer did not leave a comment.
EVA K
Rating:
5.0
Customer did not leave a comment.
TINA P
Rating:
3.0
Maintain your equipment very rust and leaked a ton.
Bryce W
Rating:
5.0
Customer did not leave a comment.
YU L
Rating:
1.0
Put 1 miles on the truck and they I used 2 gallons of gas. It shouldn't be in service
AARON L
Rating:
5.0
Customer did not leave a comment.
sandra m
Rating:
5.0
Customer did not leave a comment.
jana b
Rating:
5.0
Customer did not leave a comment.
DELONDRIA B
Rating:
5.0
Nothing had a great experience was very easy to rent and all the staff was friendly.
DAVID M
Rating:
5.0
None that I can think of.
BRUCE W
Rating:
5.0
Customer did not leave a comment.
STANLEY W
Rating:
5.0
Customer did not leave a comment.
SCOTT S
Rating:
5.0
I was told, that for now on, you will need a Tx license or TX in order to rent any vehicle, wich doesn't make sense, I live in Calif, I have a commercial Cali Lic, and I rent a lot nation wide.
It will be a serious inconvenience that doesn't make sense. I spe d over $5k last year on uhaul.
PABLO S
Rating:
5.0
Smooth ride in older van,,,
Even without Bluetooth!
WILLIAM G
Rating:
5.0
No the lady I attempted to use for return was not in a pleasant mood
KEISHA B
Rating:
5.0
The staff treated me with class and made me feel appreciated
Victor S
|
First Impressions
Rating:
5.0
It was clean all the time when I come
To my storage to get some things out
Debra A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jaunita t
Rating:
5.0
Thank you I was overwhelmed in my transition sitting in the comfort of a U-Haul office , I got the help I needed and also a nice refreshing ice cold water life became manageable again . 🙏🙌❤️
Denise M
|
First Impressions
Rating:
5.0
All truck's should have steps to get in and out of cab getting in and out was hard for a 64 year old man
Santiago R
Rating:
5.0
Customer did not leave a comment.
Wesley A
Rating:
4.0
Customer did not leave a comment.
Abinavam S
Rating:
5.0
Customer did not leave a comment.
Katherine P
Rating:
5.0
Customer did not leave a comment.
HICHAM A
Rating:
5.0
Customer did not leave a comment.
MISAEL M
Rating:
5.0
Customer did not leave a comment.
HEUNG P
Rating:
5.0
Customer did not leave a comment.
YU L
Rating:
5.0
Air conditioner in 15 ft truck didn’t cool.
DENNIS B
Rating:
5.0
The only problem is the air conditioner in the truck didn’t work properly. Would not cool.
DENNIS B
Rating:
4.0
Nothing
shawn h
Rating:
5.0
Great staff and service
JOSHUA T
Rating:
5.0
Nothing. They actually go above and beyond on helping with your needs. Thank u so much for making my day less stressfull than neccessary.
Maria R
Rating:
4.0
Customer did not leave a comment.
scott c
Rating:
5.0
I don’t have any comments for improvement, I just want to say the two that helped me today were awesome! They were busy but they had great customer service and they helped me get through the rental process quickly and smoothly. I hope these two get the recognition they deserve and it made my day better to receive customer service like theirs today.
jose s
Rating:
5.0
Customer did not leave a comment.
Ronald B
Rating:
5.0
Customer did not leave a comment.
Hilari S
Rating:
1.0
Chris the manager did his best. The sales associate was rude. I always try to avoid her. She was on her speaker phone this time dealing with personal business. She lacks professionalism and customer service. I always use the mobile check out and in to avoid her. I had to go inside because the key was not in the truck. When I arrived at 8am the truck was not ready. I came back at 9am and Chris had just started cleaning the truck. I had to take it dirt because I was already paying my movers. When Chris said I had to go in to get the key, I was hoping the lady with the blue braids was not there. But, she was. She had a customer waiting at the counter as she was on her personal call. I waited, the politely explained to her that I needed the key to the rental showing her my confirmation and truck number. She said she didn't have it I don't know why he is sending you in here for a key that I don't have. I just walked out. I can't be the only customer who has had negative experiences with this lady. Maybe other customers start using a different location. I am happy we have relocated our business and there is a closer location we will now use when needed. As a nonprofit organization that helps men find employment I would love to recommend a new employee to replace this lady. Someone who wants a job and sees their position as an opportunity to serve their community. This person is a horrible representative of your company.
JAMAY F
Rating:
3.0
Dropped off after hours so no one was there.
Lee J
Rating:
1.0
Customer did not leave a comment.
FELECIA H
Rating:
5.0
Customer did not leave a comment.
HEUNG J
Rating:
5.0
The guy I met was friendly, and in fact, he does not speak Spanish but he did his best to interact effectively with the Spanish people who came to rent U-hall from there. He is a nice guy, friendly and very compromising.
andrew E
Rating:
4.0
Customer did not leave a comment.
DIANA Q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derrick C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alice G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERRY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dayetsi l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dianne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norma R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JARRETT B
|
Overall Experience
Rating:
5.0
This staff member was great and excellent of providing information about the storage
Richard S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra S
|
Overall Experience
Rating:
4.0
Rochelle and Davis were very friendly and engaging. They were very helpful in meeting my storage needs. I will rent from this store every time!
LESLIE Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROYLN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christina a
|
Overall Experience
Rating:
5.0
It was a nice place to store my belongings and will use them again whenever the need arises
This will be my go2 place if I need a U-Haul truck again! Staff was great! Thank you!
ANGELIA O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maylin a
|
Overall Experience
Rating:
5.0
Cool
valy m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERESA T
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Brandon G
|
Overall Experience
Rating:
5.0
Rochelle and Eric were excellent. There customer service was quick and easy. I needed help unexpected and they were there for me with no problems. Great team work.
keesy g
|
First Impressions
Rating:
5.0
The staff made it easy to process my vehicle and get me on the way. Many thanks to the guys at Uhaul.!!!
marilyn p
|
First Impressions
Rating:
5.0
Excellence all the way around the board. I would recommend this location to any and everybody.
Teia B
|
Online Move In
Rating:
5.0
I rented the unit for 10 months, and Eric Hinton provided excellent service throughout! I especially liked that my entrance card functioned perfectly, and that I was able to extend the rental a couple of times using only a phone call to Eric. Warm regards, Gary Marsh
Gary W
|
Overall Experience
Rating:
3.0
The manager at this facility was not knowledge about the basic principles
Clara F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos M
|
First Impressions
Rating:
5.0
Good customer service.
Sharon Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra S
|
Overall Experience
Rating:
5.0
Location: conveniently located right off the freeway
Service: amazing staff, helped me out with renting a truck and moving into a unit
Facility: Clean, Friendly Service, always someone at the desk to help instead of you waiting for someone to appear.
Recommendation: The units are really tall, and can hinder some of your items are being moved in. Be creative to use the higher space, I found tape to hold items in place.
Peter P
|
Overall Experience
Rating:
5.0
They staff was great and very nice had a great overall experience
Jason H
|
Online Move In
Rating:
5.0
VERY GOOD CUSTOMER SERVICE AT THIS LOCATION.
Dianne C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana S
|
First Impressions
Rating:
5.0
No comment.
Thank you ❣️
VIRGINIA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter P
|
First Impressions
Rating:
5.0
Very well pleased with management and staff
Glennda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristin T
|
Overall Experience
Rating:
5.0
Eric and his team were great!!$
Angela B
|
Overall Experience
Rating:
5.0
This was the best Uhaul experience I have ever had ! The staff was knowledgeable friendly and accommodating. I will always go to this center for all needs
Jaleesa H
|
First Impressions
Rating:
5.0
This particular U haul Westwood is exceptional.Erick and Anthony and the newest young guy are very Industrious hard working Respectful and very passionate to me and other customers. These Staff managers desires Seven Gold Stars. They are the best
God bless U haul for me.
I have been a U Haul friendly custu for the longest many yrs
Theresa U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marinus N
|
First Impressions
Rating:
5.0
Realmente el manager Eric, muy professional y un excellente servicio
Luis C
|
First Impressions
Rating:
5.0
Very helpful and professional.
Deborah B
|
First Impressions
Rating:
5.0
As usual manager was on site and VERY helpful and considerate of my time aswell as courteous been dealing this particular site for years
Jackie C
|
Overall Experience
Rating:
5.0
Excellent customer service, Rochelle was amazing!
Arielle F
|
First Impressions
Rating:
5.0
Muy satisfecho
Alberto A
|
Overall Experience
Rating:
5.0
Eric.... Was So So helpful... Went above excellent....
And let's not forget about Amber.... Same thing ... Went above excellent!
I don't think I've ever had 2 ppl in a company... That I gave an A+.... These 2 knocked it out of the park.. 😄😄😄
Theresa G
|
First Impressions
Rating:
5.0
David was super friendly and helpful. You could tell he loved his job and he was more than willing to help us find the right unit to store our stuff.
He made securing self-storage an absolute delight, as opposed to being tedious and lame. He turned a dreary day into a sunny one. Thanks again!!!!!
katharine e
|
First Impressions
Rating:
5.0
Professional & Courteous!!!!
Jacqueline L
|
Overall Experience
Rating:
5.0
The staff was always friendly and very helpful. They always worked with me and gave me enough time to get things done. Would definitely recommend them to a friend.
Zachary P
|
Overall Experience
Rating:
5.0
Good Location where I stay
On braeswood blvd
Debra A
|
First Impressions
Rating:
5.0
The representative at desk gave us good advice on renting a van and using a storage bin to keep our personal belongings until we obtain permanent place.
DONNELL A
|
First Impressions
Rating:
5.0
Thank you
LEROY G
|
Overall Experience
Rating:
5.0
Great staff good people I will recommend people anytime to your location...👍👍
Heriverto G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LANCE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GUSTAVO G
|
Overall Experience
Rating:
5.0
El manager fue muy amable y atento con migo
Jose M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dorchelle c
|
Overall Experience
Rating:
5.0
Very experienced, greets customers and answers all questions. He is very professional and multi tasking with amazing attitude.
Edithmary I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS J
|
First Impressions
Rating:
5.0
Thank you
LEROY G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAULETTE F
|
Overall Experience
Rating:
5.0
Esta un precio accesible y en un lugar adecuado
norge p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Floyd J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daylenis D
|
Overall Experience
Rating:
5.0
Such a nice employee would deff not let go of my units
jacqueline O
|
First Impressions
Rating:
5.0
Best storage
Jocelyn C
|
First Impressions
Rating:
3.0
The wait on my cash deposit was way to long as of to 3 weeks AFTER I check my one way rental in still No deposit by mail
Jackie C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mishundalin E
|
Overall Experience
Rating:
5.0
Excellent customer service.
SAM M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHERINE G
|
Overall Experience
Rating:
5.0
U haul is good and have a good friendly staffs
Isaac E
|
First Impressions
Rating:
4.0
The gate was broken in the back. Inconvenience to move out.
Siren L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adesola O
|
Overall Experience
Rating:
5.0
Great service. Easy pick-up and drop-off
Adesola O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philmena D
|
Overall Experience
Rating:
5.0
Employees are very respectable very professional and know what they are doing
Edith L
|
First Impressions
Rating:
5.0
Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage
theresa u
|
First Impressions
Rating:
5.0
Staff very friendly and helpful.
John R
|
Overall Experience
Rating:
5.0
Staff were always friendly and helpful. Place was always clean.
J. R
|
Overall Experience
Rating:
5.0
Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.
Jackie C
|
First Impressions
Rating:
5.0
The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.
KATHERINE G
|
First Impressions
Rating:
5.0
Excellent service.
Ruwa S
|
Overall Experience
Rating:
5.0
Thank you fveru very much i
maria m
|
Overall Experience
Rating:
2.0
Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.
Thomas G
|
First Impressions
Rating:
5.0
very friendly staff, thank you!
Jason C
|
First Impressions
Rating:
2.0
Staff rude, harrass u.
Cekennacheriff R
|
Overall Experience
Rating:
5.0
The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc
teresa h
|
Overall Experience
Rating:
5.0
agent was very helpful
Liam O
|
First Impressions
Rating:
5.0
Enjoyed our rental space and the ease and convienience of our space.
Thank you.
juluis p
|
Overall Experience
Rating:
5.0
All the staff was very friendly and customer service was excellent
Margaret M
|
Overall Experience
Rating:
5.0
I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.
teresa h
|
First Impressions
Rating:
5.0
Thank you Destiny and all the staff for all the help!
Daniela O
|
Overall Experience
Rating:
5.0
Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox
veronica j
|
Overall Experience
Rating:
5.0
Every employee that I worked with was kind and helpful. Many thanks.
Delaney O
|
Overall Experience
Rating:
5.0
all was good and nice. Very helpful with any questions that I had.
3 years of niceness!!!
