Customer Reviews for U-Haul Moving & Storage of Westwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westwood

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Isaac E. | First Impressions |
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U haul is good and have a good friendly staffs

BYRON V.
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Customer did not leave a comment.

Siren L. | Overall Experience |
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The gate was broken in the back. Inconvenience to move out.

fredy B.
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I was charge for damage belt on the trailer and one of them was already damaged and I got change for both.

manuel C.
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Customer did not leave a comment.

BRENDA A.
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Customer did not leave a comment.

LAZARO MIKE M.
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A lot of aspect were good to go until I actually got to the store. I had my picture taken like Im some jail house bird, like wtf!!? Where do they do that at? I had submitted my documents through the touchless check in, so was that necessary? No. Even then, I would've still given an excellent rating but right before the photo scenario, I was basically forced to sign a document, that I had to get that damage collision waiver or otherwise was not getting that van because apparently (based on what your employee said which sounded like bullshit forced upsell) your van was worth x amount of money, was so quote and quote new and because it had less than so many miles. Im a damage appraiser and from inspection standpoint, your so quote and quote new van needs lots of work already. Front and rear chrome bumpers were ding; chrome is not repairable around this parts so that's a start. Huge ding on the right rear cargo door, driver door and right qtr panel and right front door.

Marisol V.
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Very good.

Adesola O. | Overall Experience |
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Customer did not leave a comment.

LONNIE S.
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Customer did not leave a comment.

Monica V.
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Service to get the truck was extremely slow. The worker was not properly trained. Also, we barely drove a couple miles and they charged us for gas.

PRECIOUS A.
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Next time when a person is new and they don't really know what they are doing when they return the truck back the same day but it was closing time but they return it two hours later and they phone dies so they can't call or fill out the returning the truck back app they were supposed to check the cameras to see what time they return the truck back. But instead they charged me for another day whenever they open the next day and said that's when i return the truck. I don't think that's fair at all. So they kept my money 100$ and just wanted to give me 4$ back. How when i returned the truck back the same day. Two hours later. When i try to tell them what happened they took another 7$ off my card saying that they will put it back on my card so i was like what's the reason if yall taking it off in the first place. Couldn't even answer my question. So if they be a next time for me out would be cash this time not my card. Thanks for everything Uhaul

RAQUEL M.
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Customer did not leave a comment.

Alexis A.
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Customer did not leave a comment.

Phil P.
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Staff was professional and I was taken care of quickly and to my satisfaction. Job Well Done!

Barrett L.
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I have used U-Haul many times, and this is by far the worst location and wars maintain truck ever. If it wasn't such a hassle to get the truck during the pick up process I would have returned it immediately due to my overall safety concerns. Had I've been driving out of town or further it would not have been acceptable

CHRISTOPHER B M.
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Very smooth transaction.

YOLANDA F.
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Customer did not leave a comment.

DARSHAK T.
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I strongly recommend this Uhaul Location to all my friends, I always rent truck from this location since 2010 and so far always got best customer services all the time, All staff are very helpful and Equipments are always clean, this time they also give you disinfected wipes with key for our peace of mind , Thank you Corporate for always keeping good staff at this location, This time I missed Manager Leonerd but new manager also took good care while we rent truck, Thank you all team member of Uhaul team

Adesola O. | First Impressions |
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Great service. Easy pick-up and drop-off

SAKORIA DE SHUN D.
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Customer did not leave a comment.

LEE J.
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Franklyn P.
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Customer did not leave a comment.

Philmena D. | Overall Experience |
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Customer did not leave a comment.

Mark S.
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Excellent customer service

John P.
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Customer did not leave a comment.

Dennis V.
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Great service from Amber!

CHRISTIAN C.
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Your sell man is rude.

CECIL K.
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Customer did not leave a comment.

Lucius S.
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Great and fast service.

Kenneth L.
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Customer did not leave a comment.

DORATHY OGBENYEA N.
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Drop off to any location should be applied.

SHIRLON L.
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Customer did not leave a comment.

Emily B.
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Customer did not leave a comment.

FERNANDO S.
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Customer did not leave a comment.

Philmena D.
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I love how the staff was so friendly and helpful..

Eduardo P.
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Transporter was pretty beat up.

Robert S.
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Customer did not leave a comment.

LEVY G.
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I had to waste gas and mileage to go back to the uhaul location because they never explained to me about the lock on the back door of the 17' truck. When we were ready to move our velongings we realized there was a lock on the back door that appeared locked. The lady at the front desk was also very rude and picked up other peoples phone calls while dealing with me. I would like for somebody to contact me asap thank you.

FRANK OLIVIER H.
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Customer did not leave a comment.

Warren E.
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The person that rented me the truck did so without setting up the drop off location, even though I told her i know exactly where I need to drop it off. Before I was finished with the truck I received a call from a different location on Mesa Rd. telling me the truck is reserved for someone else and that i will receive a $520 bill for not bringing them the truck. That is not my problem, he needs to talk to the person that rented me the truck.

carlos V.
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They tried to help me as much as they could because there was no annotation about my incident. So they gave two number to make a complaints which I'm about to make

Hendrik G.
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Customer did not leave a comment.

Bobby W.
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Everything was on time...

ROBERTO L.
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The customer service agent at this location was excellent. She was very friendly and knowledgeable, and she clearly reviewed with me the details and fees of my rental. And, she did a great job adhering to social distancing.

Adrian M.
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Customer did not leave a comment.

Nancy V.
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The manager, Tory, was super helpful and really nice!

Michelle E.
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The leasing agent Amber was top notch.

anissa P.
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Customer did not leave a comment.

Leticia H.
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Great customer service all the way around! Clean facilities and equipment was well maintained. Will definitely use this location again.

Samson D.
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Customer did not leave a comment.

Reginald M.
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Not cancel our 2 day reservation without notification....only to find out as we arrived to pick up...then when forced to re-book, the mileage was conveniently $.40 higher per mile. SCAM

Nwanoruo O.
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Customer did not leave a comment.

CYNTHIA W.
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The equipment was fine however the truck needs to be maintained engine wise. I was afraid that the truck would stop because it felt like transmission issues. When I got to the speed of 70 the AC cut off and if you passed 70 mph it would cut back on. The attendant was great , my concern was the truck.

Fahad H.
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Tara, the Manager at the Beechnut location in Houston TX 77074 was AMAZING!! My wife and I are first time homebuyers and everything is so new to us. Tara was so helpful on what boxes to buy! HIGHLY RECOMMEND THIS LOCATION!!

Alicia B.
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Look at the order clearly that the customer place online and not charge them for something they did not or use

nishanth K.
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Took too much time for pick up confirmation — needs to improvise.

Christopher T.
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The Uhaul people are great. Truly caring. The truck was clean but does need a wheel alignment. Thank you

THUY N.
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Customer did not leave a comment.

Randy J.
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Location nearby did not have proper size. Alternate location had one guy handling 3+ orders alone so scheduled time was not observed. Used Website the night before to expedite pick-up and add possible alternate drivers. Website had blocked are in input section. Call back eliminated me and added alternate driver that prolonged check out the next day. Online checkout process is unworkable and unfriendly!!

Whitley F.
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Customer did not leave a comment.

Larry D.
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i especially was happy with salesperson. very knowledgeable courteous and friendly. have been there before and will control do so. thanks

Kenneth H.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

Amuzie A.
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The truck was good, the office lady was good. I love the location.

Roberto A.
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Loved it. I had no problem getting my equipment and returning it.

Furman F.
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Customer did not leave a comment.

Michael P.
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When advertising product for reservation, please be sure to have the items available when a customer request it. I reserved 2 dolly's with the rental truck and made a reservation for everything 2 weeks in advance. On the day I came in to pick up the truck and 2 dolly's, UHaul did not have the dolly's at all, as a matter of fact, none of your stores had dolly's available. I had to purchase a dolly from Home Depot. I was highly disappointed, and this was unacceptable for me. If I didn't need the dolly's, believe me I wouldn't have reserved them at all.

Lonnie J.
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Customer did not leave a comment.

Victor B.
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Niiice

Ali A.
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Customer did not leave a comment.

Sandra M.
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Ms. Toi, Your front desk representative was very helpful and friendly. Although she was the only worker maintaining all the duties of at least 3 workers , she managed to keep a smile and being in control. What you can improve is having more workers on staff.

Darryel A.
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Customer did not leave a comment.

Bianca R.
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Customer did not leave a comment.

Karl W.
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Customer did not leave a comment.

gary F.
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Customer did not leave a comment.

Linda D.
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Customer did not leave a comment.

Robert J.
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It's good as it is

Onesmo D.
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Trucks needs maintenance

Mary K.
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I was charged for a dolly twice and furniture pads I didn't ask for and never got .

Maria B.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Casandra S.
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The store opener, (a young lady) was very unprofessional, Not Knowing How to Track & processing rental agreement, mobile rental agreements also...NEEDS TO BE RETRAINED or JUST REMOVED as an Store Opener Worker... clients waiting for long period of time(30-45 minutes)...disregarding the scheduled time for pickup rental....(constantly on her personal cellphone)... Never checked her store before opening it to the public... Couldn't find the rental key..(was hanging on a peg board behind her)... Did Not Know How To Process The Contract Through Her Store Computer... Never offered an apology for her not doing her best to make a very bad situation a better situation... I will Not Recommend This Store to Anyone...

Jackie C.
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Always well taken care of here with a friendly staff

Zena B.
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Customer did not leave a comment.

Freddy R.
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Customer did not leave a comment.

Jennifer P.
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Customer did not leave a comment.

Lasonya P.
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Toy (not sure this is the correct spelling) was very nice, professional and helpful. I would rent from this location again.

Jackie C.
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I've never had any issues with the staff at Uhaul. They ALWAYS been VERY courteous and helpful EVERYTIME I've dealt with the staff. Place always clean and dollies always available for use. Thank you guys for being so nice

Edith L.
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Equipment was very clean employees were very professional uniforms are very neat I would recommend that area to pick up a truck

Daudi A.
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Beautiful everything was nice and clean the track was nice i enjoy thank you so much for excellent service.

Delano B.
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Customer did not leave a comment.

Courtney S.
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Customer did not leave a comment.

Kim M.
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Customer did not leave a comment.

Wilfredo R.
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Ni comentarios todo excelente

Kryshel T.
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Excellent customer service!

Amin R.
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Customer did not leave a comment.

Kim M.
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Customer did not leave a comment.

John P.
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I am not happy with the service because there were mistakes I was charged twice and I don't know why for the talk I understand for the storage the first month is free but I got charge for that and he appeared on my credit card.

Curtis H.
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Customer did not leave a comment.

Christopher H.
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Your store associate was great. Knowledgeable and clear. Felt right at home

Norman R.
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None

Howard B.
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Nothing you have a very knowledgeable friend young man working and taking care of every customer.

Marvin L.
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Customer did not leave a comment.

Edith L. | First Impressions |
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Employees are very respectable very professional and know what they are doing

theresa u. | First Impressions |
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Very nice clean storage space. Excellent customers Service. Very Very Helpful and humble staff. Best Storage

John R. | Overall Experience |
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Staff very friendly and helpful.

J. Robert R. | Overall Experience |
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Staff were always friendly and helpful. Place was always clean.

Jackie C. | First Impressions |
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Employees were VERY helpful and considerate of my feelings. Facility was clean they answered EVERY question or concerns I had and even supplied me and my helpers drinks.

KATHERINE G. | First Impressions |
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The gentleman that helped us (I don’t remember his name) was extremely helpful and efficient. He made the entire process very easy.

Ruwa S. | Overall Experience |
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Excellent service.

maria m. | Overall Experience |
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Thank you fveru very much i

Thomas G. | First Impressions |
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Contract said one unit #; was directed to a different unit. Mgr called 2 weeks later asking if I had "moved out of my unit." Staff had cut my lock off my unit. Now must go back to straighten out mess.

Jason C. | First Impressions |
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very friendly staff, thank you!

Cekennacheriff R. | Overall Experience |
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Staff rude, harrass u.

teresa h. | Overall Experience |
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The store manager Destiny is awesome she was very helpful and very friendly she offered us several different sizes and helped us decide in the end to get a size larger than we thought thank you so muc

Liam O. | First Impressions |
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agent was very helpful

juluis p. | Overall Experience |
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Enjoyed our rental space and the ease and convienience of our space. Thank you.

Margaret M. | Overall Experience |
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All the staff was very friendly and customer service was excellent

teresa h. | First Impressions |
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I think Destiny the general manager is awesome. She has always been very professional and very courteous ! She was very knowledgeable about the U-Haul side and the storage side.

Daniela O. | Overall Experience |
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Thank you Destiny and all the staff for all the help!

veronica j. | Overall Experience |
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Very friendly staff. Great atmosphere when first walk in. Thank you so much Destiny Wilcox

Delaney O. | Overall Experience |
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Every employee that I worked with was kind and helpful. Many thanks.

NANCY D. | Overall Experience |
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all was good and nice. Very helpful with any questions that I had. 3 years of niceness!!!

No reviews have been submitted for this location.

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