Customer did not leave a comment.Jeffrey Z. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre
Wilkes-Barre, PA 18702
(Exit 168 @ I-81)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Once again, keep up the good work. Both Cory & Ashley (at the Mundy St., Wilkes-Barre PA location) continue to deliver excellent customer service. The U-Haul store itself is also spotlessly clean. Thank you!!Bernie C.
AAA+++ For service, time saving, professionalism!!! Highly recommended!Mark W.
The woman at the counter was kind and friendly service with a smile.. She helped and answered all my questions even when I came back into the location a few times just to verify a few more things. I will definitely use them again for the next move your truck is needed for!!Samantha F.
Just keep up the great work and don't let Ashley or Cory leave yjr Mundy St. (Wilkes-Barre PA) location. They personify what excellent customer service SHOULD be!!Bernie C.
I returned the truck with more gas than I left with. I just wanted to make sure everything was fine. Upon returning the truck, the employees said that I broke the tag for the hand truck which I didn't. I want to know their process of tagging and maintaining the equipment. The hand truck is not securely strapped in the truck. It is only secured by the security tag that I supposedly broke. I will be spreading this information. I got charged for something that I didn't use. I had just enough money for the box van that's why I didn't use the hand truck, now my account is overdrawn And when I brought it to the attention of the employee they shrugged their shoulders.Daniel J.
Everything went well, and helpful Friendly staffManuel J.
I was not supposed to have to go in to the store and wait in line to get My truck.,it was supposed to be done on my phone,but,I had to go in,wain in line,no skip the line,like the app said to get my key,I wasted 15 minutes of my rental time waiting for my key,and the woman who said they don't have skip the line was very rude.Karen V.
Customer did not leave a comment.paul W.
Customer did not leave a comment.Kiesha S. | Overall Experience
Customer did not leave a comment.joseph D.
All employees were great and helpful.Kevin E.
Customer did not leave a comment.Nathan S.
It can be a little priceyRene S.
excellent in every aspectEdward G.
Cory & Ashley always go above and beyond for the customer. Keep up the great work!!Bernie C.
i had to pick it up at this location after i got to the location were i was to pick it up and they had nothing for me.Andreas W.
Truck very clean,staff nice and attempt and the pick up and drop off process easyBianca R.
Customer did not leave a comment.josefina P.
I like the fact all I had to do was pull up my truck and the car trailer was installed for me. Fantastic service!Brian K.
Customer did not leave a comment.David I.
Customer did not leave a comment.Alexander J.
Just keep up the good work...the staff at Mundy St. (Wilkes-Barre, PA) are the BEST !!!Bernie C.
Customer did not leave a comment.Joelle H.
Customer did not leave a comment.ROBINSON M.
Radio did not work and Drivers door hard to close.Thomas M.
Customer did not leave a comment.OWALDO O.
Everything is great no improvementHenry R.
Was not informed, after making on-line reservation, that truck may not be available for pick up at the location we specified. It was not, had to drive 3 hours round trip to pick up,. Had no choice, needed that size truck, that day, They had us right where they wanted us, stuck and not able to cancel. Extremely frustrating.Thomas H.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.ROBINSON M.
Employees very kind and always seem happy. Very helpfulThomas C.
Perfect location and wilkes barre love . Don't go to Kingston location . very bad serviceROBINSON M.
Customer did not leave a comment.dennis B.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Lizana A.
Customer did not leave a comment.rich G.
I went from U-Haul all the time and I never had a problem excellent customer servicekarie B.
I had no problem with the location or the people working there... The problem i had was with a 4 x7 trailer i rented .. I looked at the trailer and said to the person working that it didn't look like it was 4 feet wide she said it was she proceeded to show me the stickers on it that say 4x7 feet ..So I drove to where I had to go to load up what I was hauling it wouldn't fit ..U borrowed a tape measure and the deck was only 39.5 inches wide ... I had to pay the person to deliver what I want to pick up with a trailer that turned out to be uselessGeorge R.
Customer did not leave a comment.Megan F.
This truck wasn't as nice as others I've had the drivers door didn't shut seats didn't adjust and neither did the mirrors also it was hard to find in the lot - you should have a more obvious tagging / numbering system with numbered spots to pick up the trucks not find the truck number in a sea of uhaulsErica B.
Great service all the way around.John B.
Customer did not leave a comment.David K.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.Donald P.
I've used this location several times and they are excellent. Friendly, helpful, and provide excellent advice.John W.
I reserved 4 hours and was given seven,but only needed 2 hrs. The only thing I didn't like was I had my son as the driver,he was running about 5 minutes late getting there,so I started the contract,the employee didn't want his drivers license or anything, glad we were accident free,they really need to make sure they get the drivers License,especially if it's someone other than the person renting the truck,and I made them very well aware of the fact that I was not driving it.we had to show his License in the past when he was the driver.Karen V.
Customer did not leave a comment.Justin H.
Customer did not leave a comment.Derek S.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Shane C.
Customer did not leave a comment.Robert L.
Seguir haciendolo bien para el clienteFelix S.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.James G.
Should be garbage cans outside. And a better overall of damage to trucks.i have pictures before I left.stephen A.
Customer did not leave a comment.Arlene W.
Customer did not leave a comment.ethan W.
Customer did not leave a comment.Alec F.
I was charged an extra $9 and I'm not sure for what. I purposely filled the tank more than half way, paid for a dolly ahead of time because I knew we were using it AND took the insurance. So there should have been NO surprises of extra fees. I'd like for someone to email or call me about my charges.Melissa Y.
I would use Uhaul again in a heartbeat. Easiest rental I have ever had !!!Christopher N.
Customer did not leave a comment.Girish P.
There was a wet spot in our storage unit, no lock was left behind like we were told so we then had to go get our own, and I’m very surprised there is no elevator or something to help move heavy things to the second floor.Corrine F. | Online Move In
Customer did not leave a comment.Caliph T.
Customer did not leave a comment.Shane S.
Nothing. My overall experience was exceptional including the staff.Edward G.
The cab of the 10ft truck was way too small and extremely uncomfortable for me.Robert B.
Customer did not leave a comment.Robert M.
Great service. Very customer friendlyMark C.
Customer did not leave a comment.Dawn B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Dolly R.
The entire process was very smooth. All staff were kind and friendly. Would definitely recommend.Kim J.
Customer did not leave a comment.David H.
Customer did not leave a comment.STEVEN D.
Great location wonderful staff would definitely recommendJOHN D.
Customer did not leave a comment.Fernando T.
Customer did not leave a comment.Natera G.
The truck was clean, and customer service was very helpful, at both locations.Thasmine W.
Nothing everything was goodGeorge P.
Customer did not leave a comment.jannette m. | First Impressions
This location was excellent! Only local location I would recommend.MICHAEL B.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.Moises Q.
Everyone was very nice. There was no wait time at all.Frank G.
Customer did not leave a comment.Derranique W. | Overall Experience
Customer did not leave a comment.Michael V.
Payment issues should have frustrated me but the rep that helped me did everything to get my card to credit card to work and the fact I couldn't find my driver's license....got my spot and the stress is gone!!todd k. | First Impressions
Customer did not leave a comment.Jill F. | First Impressions
Overall really simple, easy experience! Very happy with the service I receivedAngelo G.
No improvement is needed! Everyone I delt with, especially Ashley, was extremely helpful! The Gentleman that handled the return was on top of his game!! Definitely would recommend Uhaul and the crew on Monday Street!!!Jeffrey Y.
Was told there were no units available so I drove several miles to another location. They went online and reserved a unit from the original location. Had to register twice because I lost the screen when I went to check a phone number. Was given a code but didn't explain how to use 2 different keypads. Eventually was given a swipe card to use. Was not told to ask for one. Eventually it all worked but more difficult than it needed to be.Daria E. | Online Move In
Customer did not leave a comment.Nicole T.
Customer did not leave a comment.Jessica R.
Overall I would say 4.5 stars, Nothing is perfect so I don't do 5 stars and the businesses that get 4.9 stars from me, Not only do they have to be perfect their prices have to be shockingly low as well. I don't think your prices are extremely high but they certainly aren't extremely low either. All in all it is a very clean and well maintained facility and I feel confident that my belongings are safe in your care.MICHAEL P. | First Impressions
Ignorant counter staff on return didn't even BOTHER to get up and check in my equipment after waiting 10 minutes. When I finally went it, two women were sitting behind counter doing nothing. I gave them my paperwork and they STILL DIDNT check in the trailer for over an hour so I didn't get my digital receipt. When I FINALLY called uhaul customer service, the rep called the location and instructed the rep to check in the trailer. So she finally did it and sent my 12 copies 9f the email just to be spiteful. Ignorant, arrogant, lazy and disgusting. I rented 4 times in 3 weeks. WONT BE DOING IT AGAIN FROM UHAUL!FRANK P.
The customer service at that particular place is terrible.Maceo H.
I am not sure about my bill .I put 40.oo in gas in the truck then I was told that I need to put 20.00 more in gas â›½ in the truck .most of my trip was reading 1/2 tank of gas .So why was it so much gas to fill a 1/2 tank 40.00 then told I need to place more gas in the truck. Next If the Company added more miles to the truck before I picked it up why was I charged mileage ?Harry H.
Customer did not leave a comment.Stanley S.
Customer did not leave a comment.Michael W. | Overall Experience
Great customer service, very welcoming, and a quick process. I was in and out in under 10 minutes. Store was very clean as well! Thank you!Gregory L.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Leonor D. | Overall Experience
Best experience ever had with using U-Haul. Would travel near or far to always use this service again.Patrick B.
Customer did not leave a comment.Lloyd D.
Customer did not leave a comment.Joseph C.
I dealt with the Assistant Manager (I do not recall her name) she was very helpful, attentive and friendly throughout my dealings in renting units, trucks and more!Christopher V.
Customer did not leave a comment.DEBORA B. | Overall Experience
Customer did not leave a comment.Michael W. | First Impressions
Facilities were very clean. Access was convient and easy to load into and out of. Love that my unit was temperature controlled and didn’t have to worry about my items being ruined by mold.katie a. | Overall Experience
Customer did not leave a comment.Kristina B. | Online Move In
Uhaul is a deceitful company they play games with the customers I rented a truck and storage room but there never was any storage unit available so I am stuck with a truck full of contents from an apartment with no place to store them and no place to park the vehicle also I have to leave the other items in the home and forfeit them because we couldn’t unload the truck at storage and retrieve the rest of the furnishings we are loosing resources they sent me to two different storage places each had no storage unit but they gave me reservations For each of the storage facilitiessabrina k. | First Impressions
Customer did not leave a comment.FAITH D. | Overall Experience
Customer did not leave a comment.Joesph R. | Overall Experience
Customer did not leave a comment.kevin g. | Overall Experience
Excellent staff and customer service and a great price.MARK G. | Overall Experience
Customer did not leave a comment.Megan P. | Online Move In
Staff was extremely professional AND friendly. An absolute pleasure!!!!!Jayne L. | First Impressions
Customer did not leave a comment.PAUL F. | Overall Experience
Customer did not leave a comment.lawanda c. | First Impressions
Customer did not leave a comment.Amanda K. | First Impressions
Customer did not leave a comment.Kayla K. | Online Move In
Customer did not leave a comment.Robert M. | Online Move In
Couldn’t get my couch to fit in the door. Was charged more than I was told I would be.Stephanie H. | Overall Experience
Customer did not leave a comment.Jerry H. | Online Move In
Customer did not leave a comment.JILL W. | First Impressions
Customer did not leave a comment.Jane K. | Overall Experience
Clean and temperature-controlled facility. The storage unit was perfect for the amount of things I had, and access was easy.Megan S. | Overall Experience
Customer did not leave a comment.Tara Z. | Overall Experience
800 Number hold times are TERRIBL:E Tryng to get hold of someone is way too difficultJENNIFER W. | First Impressions
Everyone is always very friendly and helpful...felicia b. | Overall Experience
The lady that attended me is rude disrespectful ignorant and prejudice.Sarjo S. | First Impressions
Customer did not leave a comment.Rosa G. | Overall Experience
Customer did not leave a comment.PAUL F. | First Impressions
Customer did not leave a comment.Wayne R. | First Impressions
Customer did not leave a comment.JASON A. | Overall Experience
Customer did not leave a comment.LEONARDO C. | Overall Experience
Customer did not leave a comment.cynthia a. | Overall Experience
Customer did not leave a comment.John M. | Overall Experience
Customer did not leave a comment.RICHARD R. | First Impressions
Hard to get through on the phone and what shows on the website isn’t the same what they have available for storage unitsZina S. | First Impressions
Customer did not leave a comment.Jennifer P. | Overall Experience
rience with u-haul was fine. One suggestion: while working on cleaning out our unit, the lights went off every ten minutes or so because they work on motion detection. That left us in the dark until someone walked to the end of the aisle to make the light come back on. Perhaps these lights could stay on a bit longer?pattie e. | Overall Experience
Desk staff could be a little more helpful and friendly. There was no clarity in regards to my move-out. My unit was wet (not soaked) due to rain. The unit size was suffice to keep my stuff for 2 months.Linda W. | Overall Experience
Customer did not leave a comment.SABRINA b. | Overall Experience
Customer did not leave a comment.Tara Z. | First Impressions
I had a problem with the tires pressure on the truck and it scare me yous should have to chela I all this stuff out before renting your truck i did tell the guy at UHaul about it I should get some kind of credit back on my card .GWEN A. | First Impressions
The storage locker leak water and All of the contents of the locker got wet!!! The insurance that I paid for is worthless, the only thing good about my U-Haul experience was Ashley in the office, she was the only person that gave a dam!!! Thanks Ashley, the rest SUCK!!!Dennis K. | Overall Experience
Customer did not leave a comment.katie a. | First Impressions
Customer did not leave a comment.Linda W. | First Impressions
Had my personal belongings in there for like 7 months an didn’t take insurance but was also not informed that the storage unit I rented would leak lots of water so when I decided to move out my belongings I came back to a broken glass table picture frames soaked boxes with my family’s personal belongings an a bed which paid almost 2000 dollars for chewed up by mice an mice crap on an in some of my belongings took pictures an thought about getting a lawyer for damage loss due to not being informed it had mice unit an mice crap plus my family stuff destroyed an my bed will never do business with them or u guys again an yes I’m gonna look into a lawsuit unless u guys reimburse me for all months paid in an pain an suffering for my losses an not informing me of the storage unit condition besides the fact I didn’t take storage unit insurance I know my rights an what u guys did or rented to me was wrongFRANCISCO H. | Overall Experience
Customer did not leave a comment.John M. | First Impressions
Customer did not leave a comment.MARISOL G. | First Impressions
Customer did not leave a comment.Jennifer P. | First Impressions
Customer did not leave a comment.sandra s. | First Impressions
Customer did not leave a comment.Steven F. | Overall Experience
Customer did not leave a comment.Niki L. | First Impressions
My only complaint is thanks to Covid-19 lockdowns this year, it took a lot longer to sell my home than expected, but throughout the whole process you guys were great and I was able to got back into storage to retrieve the books and crafting supplies that helped keep us sane when we couldn't go anywhere.john b. | Overall Experience
I had a reservation for a unit, the staff was very friendly her name was Ashley, however you didn't have a unit for me. All of the units in the building had locks on the first floor but we're not taken out of inventory so I had to scramble and find another location for storage. I never got to move in. I don't know that I would ever use U-haul again. I had a horrible experience getting my truck in South Carolina where you have a remote location that can't pick up GPS running a 24/7 pickup. I then had to drive 49 minutes to the next location to pick up a truck 20 miles outside of my way period then the owner hit the truck off of the gutter coming out to deliver the truck to me. I really think there needs to be more reliability during this time when you're not going to have people at a location on a Friday to hand you keys. I will never use your 24/7, or your online reservation service again. I was extremely disappointed being that I've used U-Haul several times for moving in my past. My entire schedule got messed up because of inconsistency within the U-Haul system. This is a no reflection of Ashley she was very personable and very professional. She even offered to call your Kingston location but by that point I had just about had it and was trying to keep my composure. It was in my best interest to go outside of U-Haul for my storage unit.To say I was disappointed in your company, is an understatement.☹️Jill G. | First Impressions
Customer did not leave a comment.DAVID H. | First Impressions
The only negative comment that I have is after the WIlkes-Barre Twp facility was damaged by a tornado, being a former police officer in that town, I know there was damage. Trying to get information on my unit was very difficult. Nobody from uhaul reached out to me. It took several days and multiple phone calls to determine all my contents were in fact safe.MICHAEL S. | Overall Experience
Customer did not leave a comment.sharece h. | First Impressions
Customer did not leave a comment.KENNETH B. | First Impressions
I did month with the storage and I didn’t have a problem thank youIcilda L. | Overall Experience
Ashley was terrific. I’d hire her away from you if my company was in PAkevin g. | First Impressions
The staff here goes above and beyond! I cannot recommend them enough. Ashley and Christian were incredible, I had my car out at their storage facility for a year I wasynt sure if my car would start after sitting so long so they went out and tried it for me before I got there preventing me from having to go back to get a new battery or jumper cables after finding out on my own. Saving extra Uber costs and time. Thank you guys for everything.Justin T. | Overall Experience
units that are supposed to be “ground level” actually have about a 6 inch lip. ground in front of units has not been paved so it is difficult to roll heavier items into unit. office was no help and did not even have ramps to accommodate.Ryan C. | Online Move In
Customer did not leave a comment.Luis M. | Overall Experience
Customer did not leave a comment.rosa `. | First Impressions
The Guy that took care of me was great took the time to explain everything to me.diana s. | First Impressions
great service excellent way to see storage sizesCarol S. | First Impressions
Staff and facility are the best of my experience, but the automated charge system is one of the worst I experienced for sometime. I did not expect such big company has such bad system.MOHAMED A. | Overall Experience
The female that was working at the desk when I signed the contract was extremely helpful and courteous. She made our moving experience less stressful.Brenda V. | First Impressions
Brian was very helpful and courteous; storage facility very clean and well organizedWilliam L. | First Impressions
Excellent rental and service!Dina B. | First Impressions
First the until I had was leaking and ruined my personal belongings. Than upon removal of my stuff I was made to pay a full months rent and my stuff was there 2 weeksCassandra T. | Overall Experience
Convenient location (for Wilkes University). Will be back in May.Richard P. | Overall Experience
Great choiceHellem O. | Overall Experience
My experience was great and the staff very friendlySerena W. | First Impressions
I will never rent a uhaul again. And I needed one for a cross country trip tomorrow. You guys tell me locations are open where I’m going and they’re closed so I drive 1000 miles for nothingJohn B. | First Impressions
Very nice and thet were a great helpcassandra b. | First Impressions
The service and the employees have always been very helpful and Understanding. Since my Son has been in the Milutary Over FiveYears and I travel with him. Wilkesbarre Service is Superb Thankyouharrite l. | Overall Experience
I would definitely recommend people to rent at this Location.Alicia J. | First Impressions
Very pleasant and helpful staff especially Brian.Eric F. | Overall Experience
The man I had was excellent..he went above and beyondTERI M. | First Impressions
The staff is excellent and friendly.Jude B. | Overall Experience
Aside from getting charged for 13 extra days the experience was good. The staff is friendly and helpful. One thing that would be really helpful is more room around the buildings for turning trucks.Jameson W. | Overall Experience
Great service. Always clean. Staff always willing to assistcharles d. | Reservation
Everyone at Uhaul were very professional and friendly!marilen o. | Overall Experience