Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

3,326 reviews

231 Mundy St   Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

(570) 826-1251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(570) 826-1251

231 Mundy St
Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I like the fact all I had to do was pull up my truck and the car trailer was installed for me. Fantastic service!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Alexander J. 
Rating:
5.0

Just keep up the good work...the staff at Mundy St. (Wilkes-Barre, PA) are the BEST !!!

Bernie C. 
Rating:
5.0

Customer did not leave a comment.

Joelle H. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON M. 
Rating:
4.0

Radio did not work and Drivers door hard to close.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

OWALDO O. 
Rating:
5.0

Everything is great no improvement

Henry R. 
Rating:
3.0

Was not informed, after making on-line reservation, that truck may not be available for pick up at the location we specified. It was not, had to drive 3 hours round trip to pick up,. Had no choice, needed that size truck, that day, They had us right where they wanted us, stuck and not able to cancel. Extremely frustrating.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON M. 
Rating:
5.0

Employees very kind and always seem happy. Very helpful

Thomas C. 
Rating:
5.0

Perfect location and wilkes barre love . Don't go to Kingston location . very bad service

ROBINSON M. 
Rating:
5.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Lizana A. 
Rating:
5.0

Customer did not leave a comment.

rich G. 
Rating:
5.0

I went from U-Haul all the time and I never had a problem excellent customer service

karie B. 
Rating:
4.0

I had no problem with the location or the people working there... The problem i had was with a 4 x7 trailer i rented .. I looked at the trailer and said to the person working that it didn't look like it was 4 feet wide she said it was she proceeded to show me the stickers on it that say 4x7 feet ..So I drove to where I had to go to load up what I was hauling it wouldn't fit ..U borrowed a tape measure and the deck was only 39.5 inches wide ... I had to pay the person to deliver what I want to pick up with a trailer that turned out to be useless

George R. 
Rating:
5.0

Customer did not leave a comment.

Megan F. 
Rating:
4.0

This truck wasn't as nice as others I've had the drivers door didn't shut seats didn't adjust and neither did the mirrors also it was hard to find in the lot - you should have a more obvious tagging / numbering system with numbered spots to pick up the trucks not find the truck number in a sea of uhauls

Erica B. 
Rating:
5.0

Great service all the way around.

John B. 
Rating:
5.0

nothing

Linda R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

I've used this location several times and they are excellent. Friendly, helpful, and provide excellent advice.

John W. 
Rating:
5.0

I reserved 4 hours and was given seven,but only needed 2 hrs. The only thing I didn't like was I had my son as the driver,he was running about 5 minutes late getting there,so I started the contract,the employee didn't want his drivers license or anything, glad we were accident free,they really need to make sure they get the drivers License,especially if it's someone other than the person renting the truck,and I made them very well aware of the fact that I was not driving it.we had to show his License in the past when he was the driver.

Karen V. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Seguir haciendolo bien para el cliente

Felix S. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Should be garbage cans outside. And a better overall of damage to trucks.i have pictures before I left.

stephen A. 
Rating:
5.0

Customer did not leave a comment.

Arlene W. 
Rating:
5.0

Customer did not leave a comment.

ethan W. 
Rating:
5.0

Customer did not leave a comment.

Alec F. 
Rating:
1.0

I was charged an extra $9 and I'm not sure for what. I purposely filled the tank more than half way, paid for a dolly ahead of time because I knew we were using it AND took the insurance. So there should have been NO surprises of extra fees. I'd like for someone to email or call me about my charges.

Melissa Y. 
Rating:
5.0

I would use Uhaul again in a heartbeat. Easiest rental I have ever had !!!

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Girish P. 
Rating:
3.0

There was a wet spot in our storage unit, no lock was left behind like we were told so we then had to go get our own, and I’m very surprised there is no elevator or something to help move heavy things to the second floor.

Corrine F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caliph T. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Nothing. My overall experience was exceptional including the staff.

Edward G. 
Rating:
4.0

The cab of the 10ft truck was way too small and extremely uncomfortable for me.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great service. Very customer friendly

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Dawn B. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dolly R. 
Rating:
5.0

The entire process was very smooth. All staff were kind and friendly. Would definitely recommend.

Kim J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Great location wonderful staff would definitely recommend

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Fernando T. 
Rating:
5.0

Customer did not leave a comment.

Natera G. 
Rating:
5.0

The truck was clean, and customer service was very helpful, at both locations.

Thasmine W. 
Rating:
5.0

Nothing everything was good

George P. 
Rating:
5.0

Customer did not leave a comment.

jannette m.  |  First Impressions 
Rating:
5.0

This location was excellent! Only local location I would recommend.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

Moises Q. 
Rating:
5.0

Everyone was very nice. There was no wait time at all.

Frank G. 
Rating:
2.0

Customer did not leave a comment.

Derranique W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Payment issues should have frustrated me but the rep that helped me did everything to get my card to credit card to work and the fact I couldn't find my driver's license....got my spot and the stress is gone!!

todd k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill F.  |  First Impressions 
Rating:
5.0

Overall really simple, easy experience! Very happy with the service I received

Angelo G. 
Rating:
5.0

No improvement is needed! Everyone I delt with, especially Ashley, was extremely helpful! The Gentleman that handled the return was on top of his game!! Definitely would recommend Uhaul and the crew on Monday Street!!!

Jeffrey Y. 
Rating:
2.0

Was told there were no units available so I drove several miles to another location. They went online and reserved a unit from the original location. Had to register twice because I lost the screen when I went to check a phone number. Was given a code but didn't explain how to use 2 different keypads. Eventually was given a swipe card to use. Was not told to ask for one. Eventually it all worked but more difficult than it needed to be.

Daria E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
4.0

Overall I would say 4.5 stars, Nothing is perfect so I don't do 5 stars and the businesses that get 4.9 stars from me, Not only do they have to be perfect their prices have to be shockingly low as well. I don't think your prices are extremely high but they certainly aren't extremely low either. All in all it is a very clean and well maintained facility and I feel confident that my belongings are safe in your care.

MICHAEL P.  |  First Impressions 
Rating:
5.0

No

gary S. 
Rating:
1.0

Ignorant counter staff on return didn't even BOTHER to get up and check in my equipment after waiting 10 minutes. When I finally went it, two women were sitting behind counter doing nothing. I gave them my paperwork and they STILL DIDNT check in the trailer for over an hour so I didn't get my digital receipt. When I FINALLY called uhaul customer service, the rep called the location and instructed the rep to check in the trailer. So she finally did it and sent my 12 copies 9f the email just to be spiteful. Ignorant, arrogant, lazy and disgusting. I rented 4 times in 3 weeks. WONT BE DOING IT AGAIN FROM UHAUL!

FRANK P. 
Rating:
2.0

The customer service at that particular place is terrible.

Maceo H. 
Rating:
3.0

I am not sure about my bill .I put 40.oo in gas in the truck then I was told that I need to put 20.00 more in gas ⛽ in the truck .most of my trip was reading 1/2 tank of gas .So why was it so much gas to fill a 1/2 tank 40.00 then told I need to place more gas in the truck. Next If the Company added more miles to the truck before I picked it up why was I charged mileage ?

Harry H. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Great customer service, very welcoming, and a quick process. I was in and out in under 10 minutes. Store was very clean as well! Thank you!

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Leonor D.  |  Overall Experience 
Rating:
5.0

Best experience ever had with using U-Haul. Would travel near or far to always use this service again.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

I dealt with the Assistant Manager (I do not recall her name) she was very helpful, attentive and friendly throughout my dealings in renting units, trucks and more!

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Equipment was available and service was quick and professional. Truck was clean n sanitized. Price was fair. I will definitely use there services in the future.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

allen S. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Rocky N. 
Rating:
5.0

Customer did not leave a comment.

DEBORA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Timely and professional

Michael M. 
Rating:
1.0

Customer did not leave a comment.

Bajram A. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Quick and easy, pick-up and return. Best ever!

Arthur B. 
Rating:
2.0

I've utilized the Wilkes-Barre and Kingston Site multiple times throughout the years but this was the worst experience i've had thus far. I'm not blaming the employees as they were professional but the tech part of this reservation was not up to par. I made a reservation online 2 days prior to my reservation date. The reservation was for the Kingston Location. Arrived at the Kingston location to find that there was no truck on site for me. The employee at the front desk then asked me if I received a text pertaining to this reservation in which I told him I did. I went back and reviewed the text where I did not catch that the address was changed to the Wilkes-Barre Location. The reservation on the online portal continued to state Kingston (where i wanted to get the truck since I was working out of Larksville on this date). Without issue I went to the Wilkes-Barre Location to pick up my truck where I was told that I was not "assigned" a truck at that location and that they had nothing even close to the size I needed. The employee then told me to wait so they can look outside to see what was there. Upon their return they had my 26' truck. Now 30 minutes past my 9am reservation, I was able to go and get into my truck to prepare for what needed to be done. After the day was complete I went back to Wilkes-Barre Location and turned in my key to the lock box and then realized that the app wanted photos of the interior odometer as well as the gas gauge, unfortunately being new to this process, I had already turned the key in and could not get back into the truck. Due to my mistake as I was not familiar with this process, I went and called the office because I wanted to leave a voicemail. When calling the number to the Wilkes-Barre Location, the phone rang and then disconnected with no voicemail so I could not leave a message. Now the issue with the turn in, I take full responsibility for, but the unassigned truck and change of location (which did add unnecessary miles to my trip which I had to pay for) I do partially blame Uhauls technology, as I feel the communications could be better as I may have changed my plans and the way the day was handled. Yes, I will continue to utilize the services of these Uhauls, especially the one in Kingston as I do feel the staff are professional and when things go right I am happy with the services.

Joseph H. 
Rating:
4.0

Customer service needs alil improvement and checking in the link wouldnt let me show location at dropoff it too long to reach someone at uhaul

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Facilities were very clean. Access was convient and easy to load into and out of. Love that my unit was temperature controlled and didn’t have to worry about my items being ruined by mold.

katie a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina B.  |  Online Move In 
Rating:
2.0

Uhaul is a deceitful company they play games with the customers I rented a truck and storage room but there never was any storage unit available so I am stuck with a truck full of contents from an apartment with no place to store them and no place to park the vehicle also I have to leave the other items in the home and forfeit them because we couldn’t unload the truck at storage and retrieve the rest of the furnishings we are loosing resources they sent me to two different storage places each had no storage unit but they gave me reservations For each of the storage facilities

sabrina k.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

FAITH D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joesph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin g.  |  Overall Experience 
Rating:
5.0

Excellent staff and customer service and a great price.

MARK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan P.  |  Online Move In 
Rating:
5.0

Staff was extremely professional AND friendly. An absolute pleasure!!!!!

Jayne L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawanda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kayla K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Online Move In 
Rating:
2.0

Couldn’t get my couch to fit in the door. Was charged more than I was told I would be.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JILL W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane K.  |  Overall Experience 
Rating:
5.0

Clean and temperature-controlled facility. The storage unit was perfect for the amount of things I had, and access was easy.

Megan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Z.  |  Overall Experience 
Rating:
3.0

800 Number hold times are TERRIBL:E Tryng to get hold of someone is way too difficult

JENNIFER W.  |  First Impressions 
Rating:
5.0

Everyone is always very friendly and helpful...

felicia b.  |  Overall Experience 
Rating:
1.0

The lady that attended me is rude disrespectful ignorant and prejudice.

Sarjo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARDO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD R.  |  First Impressions 
Rating:
5.0

Hard to get through on the phone and what shows on the website isn’t the same what they have available for storage units

Zina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  Overall Experience 
Rating:
5.0

rience with u-haul was fine. One suggestion: while working on cleaning out our unit, the lights went off every ten minutes or so because they work on motion detection. That left us in the dark until someone walked to the end of the aisle to make the light come back on. Perhaps these lights could stay on a bit longer?

pattie e.  |  Overall Experience 
Rating:
3.0

Desk staff could be a little more helpful and friendly. There was no clarity in regards to my move-out. My unit was wet (not soaked) due to rain. The unit size was suffice to keep my stuff for 2 months.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Z.  |  First Impressions 
Rating:
3.0

I had a problem with the tires pressure on the truck and it scare me yous should have to chela I all this stuff out before renting your truck i did tell the guy at UHaul about it I should get some kind of credit back on my card .

GWEN A.  |  First Impressions 
Rating:
1.0

The storage locker leak water and All of the contents of the locker got wet!!! The insurance that I paid for is worthless, the only thing good about my U-Haul experience was Ashley in the office, she was the only person that gave a dam!!! Thanks Ashley, the rest SUCK!!!

Dennis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
2.0

Had my personal belongings in there for like 7 months an didn’t take insurance but was also not informed that the storage unit I rented would leak lots of water so when I decided to move out my belongings I came back to a broken glass table picture frames soaked boxes with my family’s personal belongings an a bed which paid almost 2000 dollars for chewed up by mice an mice crap on an in some of my belongings took pictures an thought about getting a lawyer for damage loss due to not being informed it had mice unit an mice crap plus my family stuff destroyed an my bed will never do business with them or u guys again an yes I’m gonna look into a lawsuit unless u guys reimburse me for all months paid in an pain an suffering for my losses an not informing me of the storage unit condition besides the fact I didn’t take storage unit insurance I know my rights an what u guys did or rented to me was wrong

FRANCISCO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARISOL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niki L.  |  First Impressions 
Rating:
5.0

My only complaint is thanks to Covid-19 lockdowns this year, it took a lot longer to sell my home than expected, but throughout the whole process you guys were great and I was able to got back into storage to retrieve the books and crafting supplies that helped keep us sane when we couldn't go anywhere.

john b.  |  Overall Experience 
Rating:
1.0

I had a reservation for a unit, the staff was very friendly her name was Ashley, however you didn't have a unit for me. All of the units in the building had locks on the first floor but we're not taken out of inventory so I had to scramble and find another location for storage. I never got to move in. I don't know that I would ever use U-haul again. I had a horrible experience getting my truck in South Carolina where you have a remote location that can't pick up GPS running a 24/7 pickup. I then had to drive 49 minutes to the next location to pick up a truck 20 miles outside of my way period then the owner hit the truck off of the gutter coming out to deliver the truck to me. I really think there needs to be more reliability during this time when you're not going to have people at a location on a Friday to hand you keys. I will never use your 24/7, or your online reservation service again. I was extremely disappointed being that I've used U-Haul several times for moving in my past. My entire schedule got messed up because of inconsistency within the U-Haul system. This is a no reflection of Ashley she was very personable and very professional. She even offered to call your Kingston location but by that point I had just about had it and was trying to keep my composure. It was in my best interest to go outside of U-Haul for my storage unit.To say I was disappointed in your company, is an understatement.☹️

Jill G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

The only negative comment that I have is after the WIlkes-Barre Twp facility was damaged by a tornado, being a former police officer in that town, I know there was damage. Trying to get information on my unit was very difficult. Nobody from uhaul reached out to me. It took several days and multiple phone calls to determine all my contents were in fact safe.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharece h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH B.  |  First Impressions 
Rating:
5.0

I did month with the storage and I didn’t have a problem thank you

Icilda L.  |  Overall Experience 
Rating:
5.0

Ashley was terrific. I’d hire her away from you if my company was in PA

kevin g.  |  First Impressions 
Rating:
5.0

The staff here goes above and beyond! I cannot recommend them enough. Ashley and Christian were incredible, I had my car out at their storage facility for a year I wasynt sure if my car would start after sitting so long so they went out and tried it for me before I got there preventing me from having to go back to get a new battery or jumper cables after finding out on my own. Saving extra Uber costs and time. Thank you guys for everything.

Justin T.  |  Overall Experience 
Rating:
3.0

units that are supposed to be “ground level” actually have about a 6 inch lip. ground in front of units has not been paved so it is difficult to roll heavier items into unit. office was no help and did not even have ramps to accommodate.

Ryan C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosa `.  |  First Impressions 
Rating:
5.0

The Guy that took care of me was great took the time to explain everything to me.

diana s.  |  First Impressions 
Rating:
5.0

great service excellent way to see storage sizes

Carol S.  |  First Impressions 
Rating:
4.0

Staff and facility are the best of my experience, but the automated charge system is one of the worst I experienced for sometime. I did not expect such big company has such bad system.

MOHAMED A.  |  Overall Experience 
Rating:
5.0

The female that was working at the desk when I signed the contract was extremely helpful and courteous. She made our moving experience less stressful.

Brenda V.  |  First Impressions 
Rating:
5.0

Brian was very helpful and courteous; storage facility very clean and well organized

William L.  |  First Impressions 
Rating:
5.0

Excellent rental and service!

Dina B.  |  First Impressions 
Rating:
1.0

First the until I had was leaking and ruined my personal belongings. Than upon removal of my stuff I was made to pay a full months rent and my stuff was there 2 weeks

Cassandra T.  |  Overall Experience 
Rating:
4.0

Convenient location (for Wilkes University). Will be back in May.

Richard P.  |  Overall Experience 
Rating:
5.0

Great choice

Hellem O.  |  Overall Experience 
Rating:
5.0

My experience was great and the staff very friendly

Serena W.  |  First Impressions 
Rating:
1.0

I will never rent a uhaul again. And I needed one for a cross country trip tomorrow. You guys tell me locations are open where I’m going and they’re closed so I drive 1000 miles for nothing

John B.  |  First Impressions 
Rating:
5.0

Very nice and thet were a great help

cassandra b.  |  First Impressions 
Rating:
5.0

The service and the employees have always been very helpful and Understanding. Since my Son has been in the Milutary Over FiveYears and I travel with him. Wilkesbarre Service is Superb Thankyou

harrite l.  |  Overall Experience 
Rating:
5.0

I would definitely recommend people to rent at this Location.

Alicia J.  |  First Impressions 
Rating:
5.0

Very pleasant and helpful staff especially Brian.

Eric F.  |  Overall Experience 
Rating:
5.0

The man I had was excellent..he went above and beyond

TERI M.  |  First Impressions 
Rating:
4.0

The staff is excellent and friendly.

Jude B.  |  Overall Experience 
Rating:
4.0

Aside from getting charged for 13 extra days the experience was good. The staff is friendly and helpful. One thing that would be really helpful is more room around the buildings for turning trucks.

Jameson W.  |  Overall Experience 
Rating:
5.0

Great service. Always clean. Staff always willing to assist

charles d.  |  Reservation 
Rating:
5.0

Everyone at Uhaul were very professional and friendly!

marilen o.  |  Overall Experience 
Rating:
4.0

Nothing

PHILOMENIA W.  |  Overall Experience 
Rating:
4.0

Staff very helpful.

usn e.  |  Overall Experience 
Rating:
1.0

I had an unit with U-Haul for almost a year and one day someone else Just called and cancel my unit without any permission, the location didn't call me or anything. bad customer service -5 star

Andres N.  |  Overall Experience 
Rating:
5.0

Thank you for the use of your storage unit even through the tornado it was nice to know my belongings were safe

DIANE P.  |  Overall Experience 
Rating:
5.0

Could not have expected any better experience

ARTHUR Z.  |  Overall Experience 
Rating:
5.0

Great people!

rhonda r.  |  Overall Experience 
Rating:
4.0

This was my first "storage facility" experience. U-Haul, Mundy St. staff was pleasant to work with, and the facility was very clean, and well maintained! I would definitely recommend them!

amanda n.  |  Overall Experience 
No reviews have been submitted for this location.

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