Customer Reviews for U-Haul Moving & Storage of Williamsport

1,973 reviews

238 Penn St   Williamsport, PA 17701

(570) 326-5161

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(570) 326-5161

238 Penn St
Williamsport, PA 17701

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The first boxes the movers brought had mice and mice droppings in them. Very disappointing and time consuming.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Alivia T. 
Rating:
5.0

Customer did not leave a comment.

TAKEENA L. 
Rating:
5.0

Yous were respectful and helped out and gave proper instructions well clean and organized place

JIMMY T. 
Rating:
3.0

The inside of the cab was dirty. Empty water and soda bottles were under the passenger seat, as well as, behind the driver's and passenger's seat. There was a roll of paper towels, which did come in handy, behind the driver's seat. We hit heavy rain and apparently the seal between the cab and box was not a good seal. Our personal items that were stowed behind the seat, as well as, the two of us, were soaked from all the water that came into the vehicle. This location was not going to give me any money toward my discomfort, until I spoke with a manager, who relented. I would not have called had our items just been damp, but they were soaked. The employees were paid to check out this vehicle and apparently did not do their job.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN A. 
Rating:
5.0

Greatest U-haul facility! Helpful, clean, knowledgeable about all services and products.

Betty H.  |  Online Move In 
Rating:
5.0

None

JENNIFER L. 
Rating:
5.0

I was happy they had what I needed that day

PATRICIA M. 
Rating:
4.0

Customer did not leave a comment.

Jared R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Rental prices affordable and reasonable. Staff helpful and answered any and all questions. Ability to engage in rental easy and explained well.

DALE S. 
Rating:
4.0

No issues

BERNARD M. 
Rating:
5.0

We were very pleased with the service and equipment. We needed the trailer to haul Wedding decorations and supplies that would not fir in our car. We told everyone how easy it was and no one realized you offered trailers. We will use this location again in the future. Thank you

WENDY M. 
Rating:
5.0

Customer did not leave a comment.

TRACI R. 
Rating:
5.0

Great customer service Friendly staff

Gary D. 
Rating:
5.0

Very easy access. We are seniors and location of storage unit in facility was convenient. Thank you.

Mary T.  |  First Impressions 
Rating:
5.0

Improve the website for online ordering to clarify that the number of days of rental are 24 hour increments from the time of pickup. I did not find this clear, forcing me to reschedule my pickup in order to have enough time to unload at the other end.

RICHARD C. 
Rating:
5.0

I had a good experience with the company thank you very much appreciable

CYNTHIA C. 
Rating:
4.0

Very clean,, dry,, convenient to school,, bit more expensive than expected however will probably use again at end of semester again.

erik e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie E.  |  Overall Experience 
Rating:
5.0

Again, as in the Pick-up location . . The staff could have not have been nicer or more helpful. The truck and tow dolly performed perfectly, and we are completely satisfied with the whole experience!

Brian linda T. 
Rating:
3.0

Paid 100.00 for a 10 ft truck that said 19.95 on the side. Only drove it maybe 15 miles. Do I get screfund

KAREN B. 
Rating:
5.0

I don't think there is much to improve the experience, the employees new their job very well got me on my way very fast and they were very friendly

MARK S. 
Rating:
2.0

Equipment reserved was not available.

TODD K. 
Rating:
4.0

I watched an employee cleaning the floors inside of the facility, but left trash in certain areas. Also, the parking lot had trash, I almost ran over a glass bottle while backing in

Sandy O.  |  Overall Experience 
Rating:
5.0

It was very convenient, near the location of the school. Staff was very friendly, and answered all questions about the service. Thank you very much.

Albania G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabienne J.  |  Overall Experience 
Rating:
5.0

It was a last minute rental due to vehicle not done at garage. Craig Mccarty was very helpful to me in picking up the van and returning it. I appreciated his kind help.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

TAREK E. 
Rating:
5.0

Customer did not leave a comment.

Julianne S. 
Rating:
4.0

All of the items that I was hauling got soaked from the rain coming into the trailer. We were dropping our daughter off at college. I rented the trailer to avoid her stuff getting wet.

RODERICK S. 
Rating:
3.0

the ac did not work

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Chase D. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
2.0

I had a rare bad experience that was overpriced

DUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G S. 
Rating:
5.0

Great staff at the Williamsport location Very helpful and accommodating

LONI G. 
Rating:
1.0

Please fix website problems & train customer service people so that they know what to look at and/or to whom they should forward the call. Your web system is really messed up and causing serious amount of problems both to customers & your employees.

yukiko A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK U. 
Rating:
1.0

When renting the truck I had a hold ony credit card. When returning the truck I was charged the full amount. This was not stated in the first transaction. Now I'm waiting for the money

TAMMY S. 
Rating:
4.0

Had issues with going to the unit the first day to disarm my unit but they helped me figure it out.

Maranda M.  |  First Impressions 
Rating:
4.0

Online verification didn't work well.

James B. 
Rating:
5.0

include some mileage in your rates for God's sake. Soaking the consumer

JEFFREY S. 
Rating:
5.0

It's to bad your top rate is only 5 stars I would add a few more if I were you. The crew there were great. real friendly and very helpful. It could not have gone better. great job folks!

Bradley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin F.  |  Overall Experience 
Rating:
5.0

Staff were very pleasant and professional.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Nothing at this time. Thank you.

PATRICK R. 
Rating:
4.0

The only think I had an issue with was when I was trying to extend my rental and everyone I talked to seemed rude and didn't really care but the equipment was very clean and worked very well for our long trip. I was definitely recommend.

Phillip S. 
Rating:
5.0

Staff was wonderful! Everyone was very helpful. Keep up the great work!

TYLER L. 
Rating:
4.0

Very curtious!

DOROTHY A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Craig was personable and efficient.

BETSY K. 
Rating:
3.0

Make it clear if there are any late fees for returning it after the time you selected. Also, nothing really went long at this location and the girl wasn't rude or anything, but it was average because nothing really special or exemplary happened either.

ALEXA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

JON L. 
Rating:
3.0

Be upfront with all possible scenerios. Verbally inform the customers of limited availabilty, possibilty of traveling to pick up a truck and not being able to fulfill needs. I was able to get what I needed, however, it was stressful not knowing if I would get what I needed until a day or two before.

Rona H. 
Rating:
5.0

The truck smelled like urine and skunk

CATHY S. 
Rating:
4.0

The map to find the unit itself was difficult to understand and although I greatly appreciate the security protocols, the alarm code access was also unclear. I'd only suggest better instructions.

Courtney B.  |  Online Move In 
Rating:
4.0

This review has nothing to do with the personnel at either the pick up or drop off location but Uhaul it's self. I was supposed to pick up my trailer near Frederick, MD and ended up having to drive an hour out of the way to pick it up. After trying to contact Uhaul multiple, lost service once and got hung up on by Barbara which I came in contact with through calling the uhaul customer service number. Barbara has a horrible bed side manner and if anyone sees her in person please give her the middle finger for me and tell her to quit her job if she doesn't like dealing with people. I called back and another lady was willing to help me but the call went silent. She was a nice lady but as for having to drive an hour one way to pick up the trailer and dealing with Barbara I will try to avoid Uhaul as much as possible. This was a very bad experience and some very unprofessional people

DAVID C. 
Rating:
4.0

Was not happy with uhaul at all. Will not use them again! Booked me farther away with a shorter truck and cost more fuel. I'll never rent anything from uhaul again. Very disappointing to take advantage of people.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Sheila K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Work out the bugs in the remote check-in process.

April L. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEDANIEL B. 
Rating:
5.0

Customer did not leave a comment.

JOSLYN W. 
Rating:
4.0

Very nice U-haul facility. Very cooperative staff. Just wish it wasn't 30 miles away. But c'est la vie in rural america.

RANDALL V. 
Rating:
2.0

The first person that waited on us was terrible. Don't know his name but he had dark hair and a beard. He has zero customer service skills, was very unhelpful and rude. If it weren't for Autumn, we would have left.

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

NORMALYNN C. 
Rating:
5.0

Customer service was fantastic. Quick to get me on the road. Would definitely use again.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

JARED S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
4.0

The gentleman that worked there were very nice and very helpful. I found it very frustrating that when you call the main number you are on hold so long and the same messages play over and over and it's very annoying. When I drove away with the truck I thought it was broken it drove so rough. I tried to call to see if I was doing something wrong but I couldn't get through. It would take be nice if you could get through to talk to a human even after hours if they had someone on call for questions or problems that need immediate attention. I was very upset that my original time and location was changed. I know there is a notation of the possibility of that happening, However I had my movers schedule me in to help me. I would have rented a smaller truck if I had known at the time I placed my order. I had to go 30 minutes out of my way to bring the truck back. I would have appreciated being given the option to schedule something guaranteed. My nerves were badly shaken trying to rearrange everything. I would think you could come up with something better. I did not appreciate the emotional stress it caused me. So, once again people were nice but system were you change everything on a person when much time and effort was put in to planning stinks. I would want a guarantee this wouldn't happen if I were to move again. There must be a win-win somehow. Thank you Lynn A Lavin

LYNN L. 
Rating:
5.0

The staff was great and very friendly

ARIEL R. 
Rating:
5.0

Craig was SO skilled, helpful, and kind! He saved us!

Mary K D. 
Rating:
5.0

Matt was great!

ASHER S. 
Rating:
4.0

Customer did not leave a comment.

Lucas S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

It is ridiculous the prices you charge. I rented a truck for 12 hours. Put 75 miles on it. I did bring it back with a quarter of a tank of gas less than what they had. $109.95 plus $27.33 for gas. A whopping grand total of $137.28. Definitely do not recommend for anything. I called and commented or complained if you would and the girl just gave me dead silence. Did not offer anything or any type of service to help me understand why they charge so much. Not even an apology. Thanks for nothing...

Christine L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

I've rented from here 3 times during the course of moving. Everyone at this location is always quick, friendly, and helpful. Perfect

NICHOLE F. 
Rating:
5.0

The team at this location is awesome and if all uhaul locations was like this place it would rock the world.I like to thank them for going above and beyond to help it like I been knowing them for years.

JIMMY J. 
Rating:
5.0

Excellent Customer Service, Very Helpful & Kind

sharon h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

Sally B.  |  Overall Experience 
Rating:
5.0

Apparently the reservation system coded my truck drop off at a location an hour north of where I rented a storage unit and was dropping the one way truck off . Craig at the facility brought it to my attention and said he would get the $17 fee waived. Nice customer service for an obvious scheduling software problem.

Patricia S.  |  First Impressions 
Rating:
1.0

Roof leaked and got items wet.

Marcus K. 
Rating:
5.0

Customer did not leave a comment.

Zachary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

TAMMY G. 
Rating:
5.0

Nice job?

Bradley M. 
Rating:
1.0

Definitely not happy with this experience. Will be calling corporate Uhaul in the morning.

DOUGLAS F. 
Rating:
1.0

Manager sent out an inspector to inspect the vehicle, who accused me of getting in an accident. Manager was rude, confrontational, and disrespectful.

MATTHEW H. 
Rating:
5.0

Everything went smoothly from start to finish with this equipment rental! Staff went above and beyond to ensure I had what I needed, and each one was pleasant and patient, despite the long, hard days they have been working!

Carissa H. 
Rating:
3.0

The passenger door wouldn't open on my truck. I reserved a u-haul online for a location that had no ibaul rentals available when I showed up in person.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVIDCARLTON H. 
Rating:
5.0

Customer did not leave a comment.

christo[her H. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Great staff!!! They make the difference!

Todd P. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Very clean and secure, only suggestion we have is for the units on the upper level. The stairs make it a little more difficult to take your belongings up to your unit.

Shelley K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelsey G. 
Rating:
3.0

Customer did not leave a comment.

RENEE A. 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  Overall Experience 
Rating:
5.0

We thought Williamsport was a nice place

RANDY H. 
Rating:
5.0

Staff was great! Van was clean and in great condition.

Susanna G. 
Rating:
4.0

Customer did not leave a comment.

BRAD J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Neiko J. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Dalton N. 
Rating:
5.0

Customer did not leave a comment.

Niafisa D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nichole P.  |  Overall Experience 
Rating:
5.0

Great, clean and secure storage. Only recommendation: my auto pay credit card was hacked and my uhaul bull was due the same time . A phone call would have been a great idea, instead a letter was sent snail mail to my emergency contact. So almost a week went by before I learned about this and feared my things would be in jeopardy. A phone call to me immediately would have allayed my fears. Otherwise, the facility and service folks were great

Joanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaley L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC A.  |  First Impressions 
Rating:
3.0

The challenges I faced was the big cracks in the hallway leading to our unit. The parking was not available, because of the u haul trucks. Over all the staff was very helpful and patient. I set off the alarms multiple times until I got the hang of it. I was very happy with the service and would recommend u haul to any one interested. Thanks again!

STEPHANIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

First time using UHaul storage in Williamsport . Facility is easy to access. Very clean and organized. I was able to set whole process up online including checkin for the unit which was very convenient .

Siobhan M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna C.  |  First Impressions 
Rating:
4.0

The process was pretty fast and finding the storage ro was efficient. I wish there were elevators.

nichola p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erik e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johann S.  |  Online Move In 
Rating:
1.0

Back in January Someone left a cart on the 2nd floor near my unit... it was a Tuesday morning I was in about 8amish, There was no cart near my unit or on the second floor at that time so must of been someone after I had left. I just needed to grab something out of my unit I did not use a cart nor do I have the energy to drag a cart upstairs. I get home 10/11ish that morning. I see there's a voicemail on my phone. The office lady left me a nasty voicemail accusing me of leaving a cart upstairs near my unit. Called back as she was still nasty as I was explaining it wasn't me. I don't appreciate being accused of something I didn't do. I was gonna speak to the manager about this but never did. I'll go somewhere else for my storage needs next time.

Jonathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sindja T.  |  Overall Experience 
Rating:
5.0

My experience with your facility has been very excellent!🙂😃

carla S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRICIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Check in and check out was great

Lolita B.  |  Overall Experience 
Rating:
5.0

It should not cost extra to have 24 hour access to my belongings.

Jennifer H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Online Move In 
Rating:
5.0

None

Andrew V.  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful. Property clean and well maintained.

Jessica D.  |  Overall Experience 
Rating:
5.0

The staff was amazing! This was my first time getting a unit and they walked me through the process and made me feel welcome.

Harris B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brendan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara C.  |  Overall Experience 
Rating:
5.0

Please give Matt O’Neil a raise. Thank you.

deanne s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Was the best ever so many great team members you have working for you had I not moved to a different town I would have never left so amazing you’re managers and staff are phenomenal at the Williamsport store Colby, Tyler and their team are hands down the best

Christopher A.  |  Overall Experience 
Rating:
5.0

Everyone was always polite and helpful. Nice clean facility.

Lynetta R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamisha L.  |  Online Move In 
Rating:
5.0

Clean and safe!

Jose L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenton M.  |  First Impressions 
Rating:
5.0

Thank you for the convenient carts and friendly staff!

Johnathan C.  |  First Impressions 
Rating:
5.0

I had a few questions when I got to the facility. The staff was professional, friendly and super helpful! The facility was so clean, I literally could (didn’t) eat off the floor!

Nancy S.  |  Online Move In 
Rating:
5.0

excellent all around experience

JAMES F.  |  First Impressions 
Rating:
4.0

Personal were very helpful

donald h.  |  First Impressions 
Rating:
5.0

The General Manager helped us with the purchase of our storage unit and he was exceptional. The facility is wonderful too! Secure and clean.

Russell C.  |  First Impressions 
Rating:
5.0

Hands down best customer service I've ever had to work with.

Frederick R.  |  First Impressions 
Rating:
5.0

Approachable, friendly staff & great customer service; Clean and neat facility; I cannot remember the names of all the staff with whom I've spoken by phone and in person but everyone was helpful.

john w.  |  First Impressions 
No reviews have been submitted for this location.

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