Customer Reviews for U-Haul Moving & Storage of Williamsport

2,054 reviews

238 Penn St   Williamsport, PA 17701

(570) 326-5161

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(570) 326-5161

238 Penn St
Williamsport, PA 17701

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The check engine light was on the whole time and Lewisburg would have been the better location (least expensive) for me however the website directed me to Williamsport

DANITA R. 
Rating:
4.0

Customer did not leave a comment.

Bryan M.  |  First Impressions 
Rating:
5.0

This location is great, picking up the vehicle was quick and easy. The return was done in two minutes, if you want to rent a vehicle go to this location

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

JOEL L. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Convenient and well maintained.

Eric W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob N. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

we had one easily resolved issue, but we fixed it.the trailer wasn't secured completely to the hitch by the girl at the store. we noticed it and secured it

GEOFFERY R. 
Rating:
5.0

I never received a receipt

JENNIFER C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
5.0

Customer did not leave a comment.

Jamie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

No complaints whatsoever - I am very happy with the whole experience.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Customer did not leave a comment.

KATHIE S. 
Rating:
5.0

Customer did not leave a comment.

KAREN M.  |  First Impressions 
Rating:
5.0

A good experience moving out. Very professional and helpful. Very different than moving in.

Sharon P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

ROMAN S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Customer did not leave a comment.

kathie S.  |  First Impressions 
Rating:
5.0

Fantastic company!!!

HEATHER C. 
Rating:
2.0

The facility is a nice location, very secure / clean / well maintained. As to the unit itself, there was no disclosure that it was on the 2nd floor and without elevator access. Loading this unit was extremely inconvenient and I would never knowingly have rented this unit if the details of it's location had been clearly disclosed at the time of booking. Everything other than that about the experience with Uhaul was great, but nonetheless this was a disappointing experience.

Jonathan P.  |  Online Move In 
Rating:
5.0

We have storage at this facility for several years and like the convenience, accessibility and friendliness of the staff. No complaints here!

Terry M.  |  First Impressions 
Rating:
1.0

The location that was given to me to drop off the van was THE WRONG address which cost me more money for gas and TIME !!!!

THERESA S. 
Rating:
5.0

The u- haul box experience was excellent in everyway. The booking was easy. The boxes arrived promptly and were in perfect condition with so much padding. The delivery people were the best! I would use u-haul boxes whenever moving items is needed!!!

SUZANNE M. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Excellent help. I would recommend this u-haul dealership very highly. They have all the moving supplies you could ever want. Very handy

David H. 
Rating:
5.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

They were great! It's my "go to" place.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

The service man Craig took the time to explain everything to me and made sure that the install what's perfect. I really appreciated his professionalism.

Blaine H. 
Rating:
3.0

There was a small leak in the top part that gt one of my pillows completely wet

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

MARTHA G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Didn't know how to cut off the heat

Sharon J. 
Rating:
5.0

Need an app to make it go quicker the young man was very helpful

John M. 
Rating:
5.0

Customer did not leave a comment.

Adam C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
3.0

Overall the service provided is what it says. A truck rental to haul things. However, I was charged a cleaning fee with no evidence of a mess. I took pictures of the truck upon return as instructed and when I tried to present the information, Tyler(Penn ave Williamsport), manager said that he had pictures from his employee that showed otherwise. I have yet to see any evidence of a mess and have no path to rectify the issue. I will use another location that is fair and reasonable.

Bryce R. 
Rating:
5.0

Customer did not leave a comment.

ADRIANNE B. 
Rating:
5.0

I experienced no problems during the process.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
1.0

People lack customer service

VINCENT F. 
Rating:
1.0

Team members are rude none caring and not helpful

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

U-haul makes this so simple and it makes life so much easier for people who don't own a truck. It really helps families when they occasionally need this solution.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

traci r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Always perfect!!

MICHAEL S. 
Rating:
4.0

Initially my experience was very positive. I rent a storage stall from U-Haul, I have had a trailer hitch installed on one of our vehicles and have rented vehicles from this location several times in the past. Generally speaking the staff is very friendly, helpful, positive and professional, however on this particular rental, I encountered a staff member that was very disturbing. Upon returning the rented van, the inspecting "technician" was less that professional and didn't seem acquainted with the process regarding the return of a vehicle. He could not start the vehicle and had to ask for assistance from other staff and appeared very confused with the technology that would produce the millage record. Further more, the individual's appearance seemed less than professional with a head covering and his presentation was such that he appeared to want to entertain himself more than provide good customer service. I felt like I was talking to a drug dealer rather than a U-Haul representative. After the millage was finally checked, this individual seemed to suggest I owed him the balance of the millage charge when in fact, these charges were taken care of when the initial vehicle rental was arranged. As I indicated to this person, I was going into the office to "check things out," I was then referred to as "siripoo." It was unfortunate to have had this experience as the U-Haul staff are general y very professional. I would suggest that U-Haul review their dress code and protocols for staff dealing directly with the generally public. The return of this vehicle did not end up being a positive experience. In simple terms, ask your attendants to skip the "jive crap" and behave like a professional as they represent U-Haul from start to finish. Will I use U-Haul services again... probably, they seem to be the "only game in town." I will however, be watching to see if any changes in the process/service are made. Please know that I am not one of those 5% of the people that constantly complain, I am however, someone that appreciates good customer service. As stated, I use U-Haul service frequently and should be recognized for my loyal support of U-Haul, however, this experience needed to be brought to management's attention. Good Luck.

Christian P. 
Rating:
4.0

Customer did not leave a comment.

Mike D.  |  Overall Experience 
Rating:
5.0

Ben was great help....listened to what I needed..and made it effortless to me..also entire staff was great

JOHN O. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
1.0

Customer did not leave a comment.

ALBERT K. 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

I requested a larger truck 12 hours before the move and UHaul made it happen. Easy to pick up and return the truck.

LENAIRE A. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

The staff here are just awesome all the way around! Very friendly and professional.

MICHAEL S. 
Rating:
3.0

Staff is very unfriendly. They don't greet customers, but just stare at you when you come in & explain what you need. Customer Service Training is definitely needed! Customer is always wrong Re billing & payments.

TRACY S. 
Rating:
2.0

I reserved a upstairs 10x10 with a possibility of a downstairs unit that didn't happen on move day. I also reserved a small 5x10 downstairs for the really heavy items. When I arrived my quoted price was another $20.00 for a downstairs unit. We had to take an upstairs due to that change so my movers totally broke their backs going up the stairs with heavy stuff and one was my daughter. I'm very upset about price changes until there is no other option. Not ethical and the one large unit by itself would have worked.

Sharon P.  |  First Impressions 
Rating:
3.0

I left after dropping off the vehicle with an uncertain charge. Because in our rush to meet a deadline I did not precheck the vehicle for damages. The damage later claimed we cannot confused happened with us.

ESMIE D. 
Rating:
5.0

Great people to work with.

TYLER L. 
Rating:
5.0

Customer did not leave a comment.

ALEX P. 
Rating:
3.0

Customer did not leave a comment.

Zachary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELWILLIAM S. 
Rating:
1.0

I was quoted $1200 for a truck rental. I was never sent any email with the quote. The guy I spoke to on the phone said they would keep it on record for a few days. I called around a couple of places and then the next day called to make the reservation. I figured since they still had my info that the quote would still be there. So then today, pressed for time, to make this move for my daughter go to pick it up, and they say it'll be $2200. I told him I was quoted 1200 and he said no. I said it should be in the records from the guy I had talked to. He said it is 2200 and nothing he can do. Not his problem. I would have walked out and took my money someplace else, but it's not like we can just hope someplace else has something available, when there is going to be a 13 hour drive ahead of us. I have the email for the reservation but no price is on it. #83756164 an extra $1000 unexpected for this move to me is inexcusable. I'm not sure if they do this to every customer to increase profits or something. Quote one thing then say another. Very dishonest. I already know I won't ever get my money back from this overcharge, just know I won't be doing business with you again, and will tell everyone I know not to as well. Ridiculous. My reservation email never had a price on it or I would have been able to catch it sooner.

James B. 
Rating:
5.0

Everyone was extremely helpful!

MICHELLE H. 
Rating:
3.0

The first boxes the movers brought had mice and mice droppings in them. Very disappointing and time consuming.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Alivia T. 
Rating:
5.0

Customer did not leave a comment.

TAKEENA L. 
Rating:
5.0

Yous were respectful and helped out and gave proper instructions well clean and organized place

JIMMY T. 
Rating:
3.0

The inside of the cab was dirty. Empty water and soda bottles were under the passenger seat, as well as, behind the driver's and passenger's seat. There was a roll of paper towels, which did come in handy, behind the driver's seat. We hit heavy rain and apparently the seal between the cab and box was not a good seal. Our personal items that were stowed behind the seat, as well as, the two of us, were soaked from all the water that came into the vehicle. This location was not going to give me any money toward my discomfort, until I spoke with a manager, who relented. I would not have called had our items just been damp, but they were soaked. The employees were paid to check out this vehicle and apparently did not do their job.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN A. 
Rating:
5.0

Greatest U-haul facility! Helpful, clean, knowledgeable about all services and products.

Betty H.  |  Online Move In 
Rating:
5.0

None

JENNIFER L. 
Rating:
5.0

I was happy they had what I needed that day

PATRICIA M. 
Rating:
4.0

Customer did not leave a comment.

Jared R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Rental prices affordable and reasonable. Staff helpful and answered any and all questions. Ability to engage in rental easy and explained well.

DALE S. 
Rating:
4.0

No issues

BERNARD M. 
Rating:
5.0

We were very pleased with the service and equipment. We needed the trailer to haul Wedding decorations and supplies that would not fir in our car. We told everyone how easy it was and no one realized you offered trailers. We will use this location again in the future. Thank you

WENDY M. 
Rating:
5.0

Customer did not leave a comment.

TRACI R. 
Rating:
5.0

Great customer service Friendly staff

Gary D. 
Rating:
5.0

Very easy access. We are seniors and location of storage unit in facility was convenient. Thank you.

Mary T.  |  First Impressions 
Rating:
5.0

Improve the website for online ordering to clarify that the number of days of rental are 24 hour increments from the time of pickup. I did not find this clear, forcing me to reschedule my pickup in order to have enough time to unload at the other end.

RICHARD C. 
Rating:
5.0

I had a good experience with the company thank you very much appreciable

CYNTHIA C. 
Rating:
4.0

Very clean,, dry,, convenient to school,, bit more expensive than expected however will probably use again at end of semester again.

erik e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie E.  |  Overall Experience 
Rating:
5.0

Again, as in the Pick-up location . . The staff could have not have been nicer or more helpful. The truck and tow dolly performed perfectly, and we are completely satisfied with the whole experience!

Brian linda T. 
Rating:
3.0

Paid 100.00 for a 10 ft truck that said 19.95 on the side. Only drove it maybe 15 miles. Do I get screfund

KAREN B. 
Rating:
5.0

I don't think there is much to improve the experience, the employees new their job very well got me on my way very fast and they were very friendly

MARK S. 
Rating:
2.0

Equipment reserved was not available.

TODD K. 
Rating:
4.0

I watched an employee cleaning the floors inside of the facility, but left trash in certain areas. Also, the parking lot had trash, I almost ran over a glass bottle while backing in

Sandy O.  |  Overall Experience 
Rating:
5.0

It was very convenient, near the location of the school. Staff was very friendly, and answered all questions about the service. Thank you very much.

Albania G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabienne J.  |  Overall Experience 
Rating:
5.0

It was a last minute rental due to vehicle not done at garage. Craig Mccarty was very helpful to me in picking up the van and returning it. I appreciated his kind help.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

TAREK E. 
Rating:
5.0

Customer did not leave a comment.

Julianne S. 
Rating:
4.0

All of the items that I was hauling got soaked from the rain coming into the trailer. We were dropping our daughter off at college. I rented the trailer to avoid her stuff getting wet.

RODERICK S. 
Rating:
3.0

the ac did not work

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Chase D. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
2.0

I had a rare bad experience that was overpriced

DUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G S. 
Rating:
5.0

Great staff at the Williamsport location Very helpful and accommodating

LONI G. 
Rating:
1.0

Please fix website problems & train customer service people so that they know what to look at and/or to whom they should forward the call. Your web system is really messed up and causing serious amount of problems both to customers & your employees.

yukiko A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK U. 
Rating:
4.0

Had issues with going to the unit the first day to disarm my unit but they helped me figure it out.

Maranda M.  |  First Impressions 
Rating:
4.0

The map to find the unit itself was difficult to understand and although I greatly appreciate the security protocols, the alarm code access was also unclear. I'd only suggest better instructions.

Courtney B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  Online Move In 
Rating:
5.0

Excellent Customer Service, Very Helpful & Kind

sharon h.  |  First Impressions 
Rating:
5.0

Apparently the reservation system coded my truck drop off at a location an hour north of where I rented a storage unit and was dropping the one way truck off . Craig at the facility brought it to my attention and said he would get the $17 fee waived. Nice customer service for an obvious scheduling software problem.

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niafisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaley L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
4.0

The process was pretty fast and finding the storage ro was efficient. I wish there were elevators.

nichola p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erik e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johann S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRICIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamisha L.  |  Online Move In 
Rating:
5.0

Clean and safe!

Jose L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenton M.  |  First Impressions 
Rating:
5.0

I had a few questions when I got to the facility. The staff was professional, friendly and super helpful! The facility was so clean, I literally could (didn’t) eat off the floor!

Nancy S.  |  Online Move In 
Rating:
5.0

The General Manager helped us with the purchase of our storage unit and he was exceptional. The facility is wonderful too! Secure and clean.

Russell C.  |  First Impressions 
Rating:
5.0

Hands down best customer service I've ever had to work with.

Frederick R.  |  First Impressions 
Rating:
5.0

Approachable, friendly staff & great customer service; Clean and neat facility; I cannot remember the names of all the staff with whom I've spoken by phone and in person but everyone was helpful.

john w.  |  First Impressions 
No reviews have been submitted for this location.

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