Customer Reviews for U-Haul Moving & Storage of Williston

1,242 reviews

5127 2nd Ave W   Williston, ND 58801
(North of Wal-Mart Behind Centennial Homes)

(701) 572-1743

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(701) 572-1743

5127 2nd Ave W
Williston, ND 58801
(North of Wal-Mart Behind Centennial Homes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

ASHTON L. 
Rating:
5.0

Great experience, top notch service

TRAVIS L. 
Rating:
5.0

Customer did not leave a comment.

greg J. 
Rating:
5.0

The women in front was great got us in and out with what we needed fast. Same women when returning and she did the same . Simple fast and easy.

Felicia H. 
Rating:
5.0

I love the couple that run this place.. They're very helpful and work very hard together to give the customers a very good experience. I come here all the time to rent trucks for my business. They never disappoint. Highly recommend this place.

JOHN M. 
Rating:
5.0

Williston U-Haul is the most helpful and friendly U-Haul I have ever been to

Jennifer K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Riley E. 
Rating:
3.0

Picked up from the Williston location and was told everything was good to go. After loading the trailer, we double checked the light hook ups to find out that it wasn't ever connected! We had planned to leave early AM so lights on the trailer was a must. Thinking it would be a quick “just plug it in” fix we realized that our truck needed and adaptor. Nothing was open at the time we had planned to depart so we were delayed SEVERAL hours, thus starting off our trip on a very sour note.

Melissa A. 
Rating:
3.0

Customer did not leave a comment.

VIRGIL W. 
Rating:
5.0

Customer did not leave a comment.

Virginia B. 
Rating:
2.0

The day and night before our original drop off date Williston got snow and lots of it. My Wife had never driven in the snow/ice. Being a truck driver for the oil fields I'm used to it so I didn't feel comfortable having her drive the truck empty with an empty car hauler behind it on the icy roads. I had to work an unexpected 48 hour shift so the truck was returned 2 days later out of caution not convenience. We communicated all the to the drop off location and Asia's answer was “return the truck in an hour and a half or you'll be charged!” So at drop off I had $132 charge on my account and another $50 charge (never even got a receipt for that one!). Two days later $108 was refunded back to me. These people need training on how to treat people! I'm still not understanding what the extra $50 was for and why I wasn't refunded the entire $132!

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Counter girls were great.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

Jared S. 
Rating:
4.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Dorothy C. 
Rating:
5.0

Nothing. I love coming here. Super friendly staff and very clean equipment. They always have what i need.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Crystal O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

andrea B. 
Rating:
1.0

Customer did not leave a comment.

Maxwell I. 
Rating:
5.0

Clean, safe and very friendly staff. Highly recommend you use this facility.

Jamie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Molly G. 
Rating:
5.0

Jacks

Matthew W. 
Rating:
5.0

Fresh Cookies, or Coffee in the Lobby!

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Shayne D. 
Rating:
1.0

I drove 11 miles total and I did not look at gas gauge. I noticed how low it it was and called the store immediately. They said they get lower gas mileage. I was In a new pickup truck rated for great miles to the gallon for a load that probably weighed 300lbs total. I run a food trucking/delivery company with multiple styles of trucks so I know mileage and how to look the type up. I put in 5.03 gallons on way home. I stopped on purpose at that and brought it back and your store still wanted to charge $7.53 on top of it. That truck used less than a gallon with me in it. They removed the $7.53 but this was not the first time I heard of this from Uhaul and this location. So this brand new trucks mileage was less 2 miles to the gallon according to them. So I wasted $15 extra on a vehicle that you all can't fill up properly or check it's gauges. I showed receipt to a gent for the gas transaction. She was nice and just following her job(new agent from when I grabbed it 4 hours before)

Dustin K. 
Rating:
5.0

Customer did not leave a comment.

NAH-EMMANUEL K. 
Rating:
5.0

Customer did not leave a comment.

Jessica F.  |  Overall Experience 
Rating:
1.0

The assistant manger was rude disrespectful and not helpful at all, also informed of wrong information. I will not use this facility again for storage or renting of trucks.

SEAN DANIEL A.  |  Overall Experience 
Rating:
5.0

Quick and easy drop off.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

CLAIR J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
5.0

I did not even have to get out of my vehicle to do anything. She inspected the trailer, and to my surprise had it all disconnected when she handed me my receipt and told me you are good to go. The couple that manage this facility really impress me with their knowledge and friendly personality.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Randy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

Greggory O. 
Rating:
5.0

Thank you!

Stevenson L. 
Rating:
5.0

Very knowledgeable and helpful staff! Painless experience from beginning to end. I wouldn't change a thing!

Lyle M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

TRICIA V. 
Rating:
3.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

jeremy R. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN V. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Rates are unconscionable absolutely ridiculous

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

No comment

Christina D. 
Rating:
5.0

I have used uhaul for decades. It has always been a top outfit to work with!

WILLIAM M. 
Rating:
5.0

We had to pick up the reserved truck at Wolf Point, Montana, even though we lived on Williston ND. This location was very good to work with and good communication.

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
3.0

I rented a 6x12 drove a hr to pick it up it was not there.

Rosealie J. 
Rating:
1.0

Customer did not leave a comment.

JACOB E. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D. 
Rating:
4.0

Customer did not leave a comment.

NATAKI G. 
Rating:
4.0

Customer did not leave a comment.

NATAKI G. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Staff was great and helpfull. Only complaint is the windows and mirriors extremly dirty.

Rashel A. 
Rating:
5.0

I can not remember their names but they were both great. The newer gal was EXTREMELY nice and got help if she didn't understand. That was very important to me, she was making sure everything would go smoothly. Unfortunately after hours we struggled with the website, BUT, they were super accommodating the next morning. Over all, the experience was super pleasant, will by far be my go to if I ever move again.

Alexis G. 
Rating:
3.0

Customer did not leave a comment.

Vicki L. 
Rating:
5.0

Customer did not leave a comment.

Genni S. 
Rating:
5.0

Attendant was there when we pulled in and directed us immediately where to go.

Frederick P. 
Rating:
4.0

Thank you!

Tony S. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

CHRIST M. 
Rating:
5.0

Customer did not leave a comment.

Minette S. 
Rating:
5.0

The drivers in Williston was excellent. They did everything they could to accommodate me. Was disappoint when I made the reservation online with the 800 number that they didn't tell me only one container at a time would come. Thank you Williston for making this work for me. You went above and beyond to get the containers to me.

Sandra O. 
Rating:
5.0

My experience was considerably better than I expected.

JOANN T. 
Rating:
2.0

I was being charged an additional $26 and they could not tell me why or that it was just a hold. Also it took well over 10 minutes before I was helped when there were two guys walking around the property.

Tamara H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

LEE A. 
Rating:
5.0

Customer did not leave a comment.

VANDI A. 
Rating:
5.0

Customer did not leave a comment.

James Sandra P. 
Rating:
5.0

Friendly and helpful staff. Very smooth process.

Dustin R. 
Rating:
3.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
1.0

Front desk ( bad actitud) rent for 2 days and he put 3 days

INES O. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

JODY W. 
Rating:
1.0

Bad costumer service! For first time in 8-9 years

Ines O. 
Rating:
5.0

Employees were awesome & very trustworthy & polite. Only frustration was that I tried to call the store with a question & couldn't get ahold of an actual person.

Joanne P. 
Rating:
5.0

Customer did not leave a comment.

CLAY R. 
Rating:
4.0

Customer Service Rep seemed new or did not understand rental protocol and had to ask for assistance.

Marda M. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

SHYLER D. 
Rating:
5.0

Staff was helpful.

richard J. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
5.0

When renting anything and going one way to another destination to drop off, apply drop off destination right away and not send it following day! When getting to the next town at night and cargo or vehicle is unloaded to have to hang onto the rental is a bit reversal process.

Brock S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
4.0

Customer did not leave a comment.

IVAN O. 
Rating:
5.0

The lady who got us our vehicle was outstanding...so helpful, courteous and professional...as was the manager on duty. Was a refreshing experience.

CLAIRE V. 
Rating:
5.0

Customer did not leave a comment.

Jackie T. 
Rating:
5.0

I haven't had a bad experience with this location, or the Glasgow, MT location. Staff is always pleasant and easy to work with. The only thing I have to say is thank you.

Noah T. 
Rating:
4.0

Customer did not leave a comment.

GENARO M. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Keep doing what you are doing. Excellent service!

WARREN LEROY C. 
Rating:
5.0

My experience was positive in every aspect. They told me that it's very hard to get a hitch right now but they had the one I needed on hand. The one part that they didn't have they were willing to order for me but also told me that there are other stores that carry them if I wanted to look for it there first. Will definitely go back there to rent a U-haul when I need to.

joanne P. 
Rating:
5.0

HOPE AND MATTBARE THE BEST AND WE FEEL LIKE FAMILY WHEN THEY HELP US.

Sonja r.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top