Customer Reviews for U-Haul Moving & Storage of Wilmington

Rating:

5.0

Excellent service & equipment.

Rating:

4.0

The ride was squeaky clean !

Rating:

5.0

Most down to earth people I ever came across definitely enjoyed our conversation

Rating:

5.0

Keep doing great 👍

Rating:

5.0

Steve is the man. He is knowledgable and helpful and does an excellent job running the place.

Rating:

5.0

Nothing

Rating:

4.0

Could use an extra staff member. There was only one person doing check-ins and checkouts which slowed down the process a little bit. But overall a great experience and good equipment

Rating:

5.0

Perfect service. The gentleman who helped me genuinely cared about assisting his customers. Not only did he go above and beyond to help me, but he also skillfully multitasked by assisting several customers at once without letting the quality of service drop for anyone. His professionalism, attentiveness, and dedication made for an excellent customer experience.

Rating:

3.0

The van was clean enough but on the maintenance side I found out the wiper blade on the passenger side was missing the actual blade part. The part that is supposed to touch the windshield and sweep away the water. No big deal until it started raining. And it kept raining until 2days after I returned the van. So I could only see out of half the wind shield for all but the first hour or so after picking up the van.

Rating:

3.0

My extra mileage was miscalculated and so I was overcharged

Rating:

4.0

The staff was friendly, helpful, and patient. I will come to this location again.

Rating:

5.0

Banks was very professional with my reservation so was his customer service. Well mannered gentleman can’t find to many like him.

Rating:

4.0

Needs to make sure the truck has a full tank of gas ⛽️.

Rating:

5.0

This location was referred to me after the location I was supposed to pick up from (unstaffed at the time) had no truck keys in any of the lockboxes. We had to call customer service from the very beginning as the U-Haul app wasn’t working

Rating:

5.0

The associate that help check the truck back in was friendly. I had no issues with the staff at either location. I did have an issue with U-Haul’s procedure and the customer service rep on the support line. My truck size was changed from a 15’ to 10’. I understand that I am not guaranteed the truck size. The agent that called me 2 days before was helpful and offered additional miles for a second round trip. That’s fine. When I went to return the truck to the location I booked which was 10 minutes from me I was told the lot was full and I would need to take it another location that was 35 minutes away. The agent on the line literally said it’s not our problem. I ended up driving the truck an extra 4 hours than planned. The truck worked out fine but I can’t use U-Haul again if I can count on getting what I needed.

Rating:

2.0

Man in front of me was there because his storage unit had been broken in to. The truck i was given had the left side mirror completely loose off the swivel and I was unable to see anything, nearly causing an accident

Rating:

5.0

The check-in representative who also helped me during previous rentals is U-Haul Gold! He is friendly, helpful, and always calm. I didn’t get his name, but I hope your records will find it. Thanks for the great service shown by the Governor Printz employees.

Rating:

1.0

On April 26th, I called ahead and made sure my 26ft truck was there and ready and Ramen said yes. Then, he proceeded to check me out when I arrived and NONE of the 26ft trucks were parked on the lot and you had to walk a 1 1/2 block away to see the truck they gave me keys to. All the trucks they wanted to give me were in terrible condition bald tires and look like hadn't been maintained in a 1-2 years. I asked for the 2 out 5 trucks that were in decent condition. The two women who never gave me their name and thought to running back in forth behind the building to look at NONVIABLE trucks was funny. I told them simple Girls that I had movers waiting for me at CUBESMART on 4601 N. Market St-5minutes away and that was funny to the two girls too. I asked for 1 of the 2 trucks that were road worthy. They had collected my $3000 dollars and refused to refund it and REFUSED to give me 1 of those 2 trucks that were road worthy because they said they were the LOCAL run trucks and they weren't giving them to me. So then I said you have to give me a refund or a smaller truck 20ft truck and they said well see. they might be all reserved. Also, those two girls told me they wouldn't issue me a refund on the SIZE diference from 26foot to a 20foot truck either. Told me good luck with contacting the manager on Monday basically for any gas adjustment and refund. Those women gave me a 20ft truck on Empty and thought that was amusing too!! That site needs new employees and an overhaul on maintenance on your UHAUL trucks.(Ramen was kind but scared of those two evil women) I need a CALF to be created to give me a refund ASAP -- I was moving after 30years of Marriage due to a Divorce and this UHAUL caused me so much STRESS and upsetting. I was trying to move ALL of my STUFF with ONE trip in a 26 foot truck but I was unable to make one trip Thanks to this GOVENOR PRINTZ site. I really wanted to do 1 trip and cancel my 5;/3/26 reservation. PLEASE CONTACT ME

Rating:

5.0

Associate was great and made everything run smoothly. She was there 9/10 around 6 pm

Rating:

3.0

Location was not great but the customer service was excellent. Fatima was extremely useful in helping me getting setup. Thank you so much for that !!!!

Rating:

2.0

The location is convenient, but the vehicle was in poor condition. The right side mirror was very loose and on expressway it kept moving which made this vehicle unsafe to drive. I had to continuously stop to adjust the right side mirror

Rating:

5.0

I believe store owner to be steven he is awesome super friendly and helpfull i will recommend this place 100%

Rating:

3.0

The customer service with employees was fine. The only thing that wasn't favorable was the cleanliness of the van. The van didn't have any trash in it but it did not sell clean or seem like the surfaces were cleaned.

Rating:

1.0

Ghetto

Rating:

5.0

I had a very difficult situation and the manager Steve Bradley was very helpful.

Rating:

5.0

Steve the person I worked with to receive and return the vehicle was excellent! Very professional and friendly. And I love the van for small moves!

Rating:

5.0

My visit was great as always. Steven B is always professional and a pleasure to do business with. I highly recommend this location!

Rating:

5.0

N/A

Rating:

5.0

The Blak gentleman behind the counter was very nice and helpful. He explained everything and when I returned the van he went above and beyond to make sure everything was good and I got my final receipt before leaving. This location is really good and this is the third time I have used them.

Rating:

1.0

Stephen is a liar and a manipulative person. He is unprofessional and argues with his clients. He placed a lock on my storage when it was two days late and tried to argue with me. I had to call the police and he still made pay for May and i moved out on 4/28! I would never recommend this hood storage to anybody.

Rating:

3.0

Good customer service however van was not cleaned and smelled of cigarettes which was triggering for my asthma

Rating:

5.0

you can't get much better

Rating:

5.0

80% of the staff here are amazing. 100% of the ones I engaged with on 4/24& 4/25.

Rating:

5.0

Excellent customer service! This location is the best!

Rating:

5.0

The employee who handled my transaction was outstanding. He was very customer focused and his last comment to me when I returned the vehicle was “I appreciate you”!

Rating:

5.0

When i finally got to the correct uhaul on governer prince blvd the service was excellent. But initially the app had be going to the wrong pickup location literally a mile away in a ghetto war zone. I took an uber and he wouldn't even drop me off there because he was familiar with the location. So instead of dropping me off he drove and waited for me to make sure they could rent me a truck. Serious issue! But i'm rating it so highly bc the actual pickup uhaul store was great.

Rating:

5.0

Nothing, everything is great how it is.

Rating:

5.0

Nothing, buddy was great

Rating:

5.0

The staff at this location were amazing!

Rating:

5.0

Steven did an excellent job getting me set up and he provided some towing pointers. Great experience.

Rating:

5.0

The gentlemen who assisted me is phenomenal. He went above and beyond to explain everything. By far best experience I have had.

Rating:

5.0

I love the frictionless check out, great app, and the staff at site was great.

Rating:

5.0

Thank you!!

Rating:

3.0

Decrease the rates. You are too expensive and rival sedan rentals from Enterprise Rent A Car. Almost $400 for 4 days for the smallest van you have is more than I paid for a rental from Enterprise for a 5-seater small SUV that is stylish and not plastered with obvious signs from the company I am renting from.

Rating:

4.0

Continue with the customer services that is offered there at this location

Rating:

5.0

They stuff at the storage facility was very nice and helpful answer any questions I had. The units were very clean and dry. I would absolutely.recommend the storage facility at 2920 Governor Printz Blvd in Wilmington DE to my family and friends. If I could give more stars I would. If I need storage facilities again I would absolutely 100% go back to this storage facility,

Rating:

3.0

Rental wasn’t Explained Correctly and I had to pay $18 Extra

Rating:

4.0

Again, we lost about an hour at this location waiting on a technician to arrive and help us unload. There was no one on site, when we arrived, who knew how to loosen the wheel straps and to remove the chains from the car. When the technician arrived, he did a very good job and quickly helped me get the car free .

Rating:

5.0

The staff is knowledgeable and tentative to customers needs. They were easy to speak with and always busy.

Rating:

1.0

Because of this location's mistake, it cost me dearly! Uhaul emptied my bank account by changing excessive fees. This was an intown rental for only 2 days, 54 miles, and I was charged over $700! I had to dispute this with my bank because I did not authorize this transaction. And Uhaul did nothing!!!! The GM of this Wilmington location (Steve B), does not answer or return calls. Uhaul couldn't care less! I will no longer use nor recommend Uhaul. It is a very unethical company!

Rating:

5.0

If you need to rent a U-Haul this is the best location. All the staff work together as a great team and THEY PROVIDE ACTUAL CUSTOMER SERVICE which is missing from so many businesses these days. Check in was easy and fun at the service desk. Everyone is happy and helpful. Same for the equipment return, quick and painless. The 2 trucks I rented were clean and ready to go. They run their business like an actual business and not a self-serve kiosk. Thank you for great service!

Rating:

5.0

Not cancel our reservation at the last minute and having to find a place with the truck size we reserved at the last minute

Rating:

5.0

Don't know l was pleased

Rating:

5.0

The GM Steven Bradley is amazing and very helpful

Rating:

5.0

Súper!!

Rating:

5.0

Stephen was very courteous, considerate and helpful!

Rating:

5.0

Always 5 stars

Rating:

5.0

Steven was great as usual. He got me in and out quickly and answered all of my questions.

Rating:

5.0

Fatima assisted me and she was great! Very informative, helpful and friendly ….

Rating:

5.0

They were very hospitible and attentive and very nice place to go too

Rating:

4.0

Full tank of gas upon pickup

Rating:

5.0

A huge thanks goes out to Steven Bradley for all his great service he provided. Great guy. Thanks, again!!

Rating:

5.0

This is the only location I go to for my Uhaul needs. They have saved us many times with needing last minute rentals and Steve is beyond incredible.

Rating:

5.0

Linda was friendly and very helpful. Also the gentleman in the parking lot getting the cars ready was very friendly and helped me willingly with a small issue I had. Overall great experience.

Rating:

5.0

The young man that helped was super friendly and explained everything to me perfect attitude

Rating:

5.0

The employee at this location was incredibly helpful despite being very busy. He even got me into the preferred moving truck despite the website not offering it. I would highly recommend this place for anyone looking to rent a truck.

Rating:

5.0

Great customer service.

Rating:

4.0

The lights in my section were not functional. Had to walk down the hallway to get any lights to come on.

Rating:

1.0

I paid for a rental and a storage unit. The unit they gave me had a lock stuck on it from the previous owner, so I couldn’t even move my belongings into the storage unit that I paid for. Then the only accommodation that they could give me is a unit down a long hallway with NO LIGHTING! Store manager was very nasty and did not accommodate AT ALL! He actually tried to coerce me into buying a bigger unit!! I have everything in camera! I honestly can’t believe how nasty he was. I WILL BE CALLING HEADQUARTERS ABOUT THIS LOCATION AND MANAGER!!

Rating:

1.0

They lie to me

Rating:

5.0

All was good

Rating:

5.0

Thank you.

Rating:

5.0

ThAnk you.

Rating:

3.0

I had no problems with my rental truck or the storage unit. The gentleman at the front desk was very helpful and knowledgeable. There were several other people there that were complaining about things, but they sounded like they just didn't read the fine print or understand the contract. The facility was not open at night, but that did not matter to me.

Rating:

5.0

Thank you for helping me with uhaul.

Rating:

4.0

I want to extend a special Thank You to Malika S. For her expertise and professionalism

Rating:

5.0

Great customer service

Rating:

5.0

The rates are very reasonable and affordable compared to other self storage facilities in the area. The first month rent was very attractive .

Rating:

4.0

The manager and assistant manager are very helpful, kind and considerate. The facility itself is a little worn down, in my unit the ceiling was caving in, and there was little to no lighting inside the facility. Another inconvenience was I asked and paid for 10x14 but received 2 5x7 units as the store stated they didn’t have any 10x14’s left. At the time it worked out, I just needed the footage. When it came time to downsize my unit to 5x7, I was told I had to move to another 5x7 unit elsewhere in the facility because the 2 5x7 units I had are sold together since they don’t have enough 10x14’s. That is a business problem not a buyers problem. In the end I moved my items to another facility that was more modern, well lit, inside a building, and less money for more footage. Again, I’d like to shout out the managers, Steve & Charles my move out experience with them was superb. The facility itself needs updating and the procedures could use some work to benefit the customers.

Rating:

5.0

No tengo ninguna queja, muy buen servicio, todo bien cuidado y asegurado. Muy amables los empleados y respetuosos

Rating:

1.0

Horrible. The must unprofessional people I have ever dealt with in life. They locked me out of my unit saying it was for non payment only to discover I had paid up 6 months. That was month 2. The following month my lock was switched so I had to inventory everything in storage.. 3 RATSS ATE THREW MY SHOES AND CLOTHES. I moved out the 3rd month and still have never been refunded the 3 months I didn’t keep my stuff there.. disgusting place and employees

Rating:

4.0

Very good service, was a little apprehensive at first but your staff welcomed me and made the adjustment to accommodate me and met ALL OF MY NEEDS, MANY KUDOS TO THE STAFF AT 2920 Governor Prince Blvd. Thank you for your professionalism . YOU GUYS ARE AMAZING!!!!

Rating:

1.0

It was the worst experience in the world

Rating:

4.0

Check out was 5/24-25 and honestly don’t feel I should had been charged for a full month when I only used it for 2 days.

Rating:

5.0

My agent was very helpful and polite and vey informative and knowledgeable of all services the company offered

Rating:

4.0

The Team there was very helpful and professional

Rating:

2.0

There was an issue with the storage unit that was reserved. When I came to move in on February, 12th, it was discovered that someone else was moved in the unit already. Rahmir did the best he could do to rectify the issue, by offering me multiple smaller units to accommodate my needs. A day or two later, I received a call by General Manager Steve, with an attitude telling me that I would still have to pay full amount for all of the units even though I was inconvenienced. I was going to take the issue to corporate but I never got around to doing so. After logging into my U-Haul account, I see that my move in dates listed as Feb 11, 12, 13, & 14th when it was the 12th. When I moved out on April 12th, I was told again by Steve in a nasty nonchalant like tone that I had to pay for the units or I wouldn’t be allowed to move! Then proceeded to tell me if you live in an apartment and the you had to move out by the 12 and you move out on the 12th the landlord would take you to court. Charles and Rahmir remembered the issue when I first moved in and did their best to help me. Steve should check his un-accommodating attitude especially having a position dealing with various customers and issues because I don’t see how he became a general manager anywhere!

Rating:

1.0

This is the worst storage experience I ever had in my life. My unit was mouse infested when I put in the claim to retrieve damages and losses, it was denied due to staff being dishonest to the adjusters so my claim was denied I lost about $10,000 due to the infestation and the employees were dishonest and not very helpful it would’ve been nice if my properties was compensated for I took a big loss lost a lot of my property and belongings, along with furniture and clothes i’m gonna be honest it was only one fella that was very helpful throughout my experience and he’s the manager

Rating:

5.0

There was an issue when I arrived but the gentleman (don’t remember his name) did everything in his power to rectify the issue.

Rating:

3.0

The lights were off and I ordered a 10ft storage but it’s 2 separate 5 ft units with a wall separating them. There’s no elevator in this facility inconvenient if you’re on another floor other than 1. Have to log in to 2 separate keypads to enter building and they’re not next to each other.

Rating:

2.0

Terrible neighborhood

Rating:

1.0

Staff did not want to work with family to secure removing items from storage after Neysa Jackson passed. The General Manager ordered all family heirlooms and belongings be thrown in the trash which is what staff did.

Rating:

1.0

Staff members are UNPROFESSIONAL.

Rating:

5.0

Customer service was excellent. He provided me with information on how to get in and out of my storage and was able to assist when I was checking out. Customer service rep that I worked with had a line of people and no one to assist him. He was pleasant and helpful.

Rating:

5.0

thanks Uhaul.

Rating:

4.0

No Comments

Rating:

2.0

To whom it may concern the lighting is a bit out dated not well lit take awhile to come on with the sensor that amount of rodent droppings in my storage unit was disgusting . Key card to gain access is a joke never worked properly . Staff is could be friendly looks like there customer service is poor and understaffed . The storage inside halllways where dirty like they never get tended to not cleaned . For the amount of coin this storage facility is charging I don’t see it to be worth the price for the condition of you belongings to be stored especially having the rodents eat away at comforters that was stored in my unit as well as other items . Thank You Will S.

Rating:

3.0

The staff was helpful and friendly. The storage unit itself was adequate but far from the quality of the average rental locations. This specific U-Haul Storage Facility was in a questionable part of town that I would NOT recommend going to after the sun goes down. Other than that, I had no problems.

Rating:

5.0

Had a very good experience storing the U-Haul

Rating:

3.0

My rental unit still had the previous renter's items innit when I went to move stuff into the unit.

Rating:

5.0

Helpful, knowledgeable and friendly But under staffed

Rating:

3.0

They need a elevator for the second floor because I had to walk all my things up stairs and my unit was suppose to have been on first floor and they are charging me $20.00 dollars more for my unit, but I needed it.

Rating:

5.0

Customer service was excellent

Rating:

3.0

It wasn't what I expected from the beginning I would not recommend anyone the people from Georgia got that place they took 80.dollars from me so I would not recommend any one

Rating:

4.0

Thanks for all your help with my account. Still waiting on a refund but the staff and Taylor went way out of their way to help me with a major uhaul screw up that left getting passed around on the phone for 2.5 hours and spending 4 hours in the store, getting charged for someone else’s Uhaul charges, and finally getting resolved with a credit. I recommend this facility

Rating:

5.0

The girl nae was awesome

Rating:

5.0

Yes I was and the staff were very friendly and helpful with everything

Rating:

5.0

The staff at 2920 governor printz blvd in Wilmington Delaware were very professional, personable, informative and kind with the best customer service I have seen since the pandemic started. They were knowledgeable and brought awareness to things I was uncertain about. To me they did above and beyond their duty in helping me and was greatly appreciated.

Rating:

1.0

My storage unit was filled with mice waste all over the place that was my reason for moving out !

Rating:

2.0

My father passed on Monday 6/12. His last payment date was on 6/9 that he missed due to being in the hospital. I moved and cleaned out the unit on 6/16. I’m sorry that your facility doesn’t understand that and when closing the account out felt it necessary to still print out his bill for me. Really? You’re all that inhuman?

Rating:

1.0

I arrived, and was unable to access my storage. The code was being denied. Then i called customer service waitied one hour for someone to pick up just to tell me speak with someone on site. When i did so, the guy opened the door fro me and told me to use someone to keep the door open as my code was not working. Not to mention, i was told to come back the next day to receive my free lock. further more, there was a lock on my storage and i also could not access my storage. it was ridiculous and the service was terrible!!!! it feels like you guys only care about the money

Rating:

4.0

No comment

Rating:

5.0

Taylor was great, she was friendly and answered all my questions. She is very knowledgeable

Rating:

5.0

The unit was clean and spacious. Was easy and quick to move my equipment in. Employees was very helpful.

Rating:

2.0

U haul need to be more concerned about the customer instead of raking $$$ out of their pocket and train the staff in Delaware to be more efficient. NY need to send people to a viable clean storage maybe outsource if their facility is not up to par in the connecting place people are renting or storing I was there less than 25 days got my free month and went to A CLEAN NEWER COMPANY...TOO MANY GAMES , JOKES, UNPROFESSIONAL WITH MOVERS..., AND THEY COST ME AN EXTRA DAY WITH THE TRUCK BECAUSE THE MOVERS FIRST SAID THEY COULD COME THEN CALLED AND SAID CAN THEY CIME 2 HOURS EARLIER ...I SAID NO....WE WERE ALREADY BOOKED. I ENDED UP GETTING Another MOVING Company THRU U HAUL, who came with $80.per hour. And later turned out to be just like U haul...too many word games with the people ..this day and time...people are educated and, for me I will make a better choice next time...there are SO MANY Other COMPANIES...Penske, HOME DEPOT...ETC ..JUST TO NAME A FEW....THE truck was FUNE...but the service was the pits.....

Rating:

5.0

The pick up point to have have a dolly for me, but it was all right. My reservation could be the little a little bit better like I like get one month Free let me know if I do. Thank you.

Rating:

2.0

You guys are procrastinators to get people to spend more and more money....connectors to other avenues of storing and dropping off as well as truthful about logging in information is bogus...still more money ensure....I will tell people to do their due diligence with other companies...This company has been in business too long to be so shiesty....This company is only good in the stat you are located....connectors to other states are a "2" on a scale from one to ten

Rating:

5.0

Steven was the best he explained everything I was having a bad day an he just made my day an I thank him for that

Rating:

5.0

Uhaul representative Sam was a great service to me the day I picked up my truck up excellent customer service very detail on instructions even have the truck ready prepare and clean for me

Rating:

2.0

Check in took forever and there were mouse dropping and dead roaches in my storage area...

Rating:

1.0

Las personas que están allí brindan información erronea a los clientes, tienen mala actitud y siempre hay que esperar para que presten el servicio, además de nunca estar en sus cinco sentidos. Pesimo servicio en este lugar, tengo un saldo pendiente con la compañía por $240 porque las personas que estaban atendiendo dijeron que podía entregar el camión en este lugar y no tendría ningún problema ni costo adicional; esto por parte del servicio del truck. Por otro lado cuando entregaron el storage no me pidieron que dejara un código de seguridad y estaba totalmente sucio, ya que en la página tienen información incorrecta, en el lugar no tienen los storage disponibles que hay en línea.

Rating:

2.0

Took me over an hour to get into my unit and had to be switched 3 times because they originally tried to put me in a mouse droppings infested, very smelly unit. The second unit they tried to put me in didn't have a working lock so I was switched yet again. Even after physically switching, no one switched me in the system so my code didn't work for a day. I also had to waste time and come inside to basically re-do my rental process when I had already did it online.

Rating:

5.0

I would recommend U-Haul to anyone who is looking for absolute-excellent quality service in all areas of customer service. Especially the Wilmington Delaware branch..💕💕💗😊👍

Rating:

2.0

I'm hurt I lost all my clothes because of the mice. Them taking on using my things for a bathroom. Then to make matters worse. U people wanted to charge me me 25.00 to clean up the rats poop. Sorry for me just didn't not happy. I'm glad your worker cleaned it for ten dollars. I'm happy I'm done. I forgive u for all that. Have a blessed 🙏 day.

Rating:

5.0

Employees smoke in the office which is annoying but they are helpful

Rating:

5.0

Staff were wonderful and helpful! Thank you 🙏🏾

Rating:

1.0

Storage units are mice infested and the staff is very rude.

Rating:

5.0

I would like to Thank Tammy & Amber Manger for helping me with my issue! Theses two lady’s were awesome 🙏🏽😊

Rating:

1.0

Arrived, told that despite having a reservation I did not have a reservation. Ludicrous.

Rating:

1.0

I arrived at the facility with a full U haul 26 foot load one way rental. I was informed on arrival that just because I had a reservation it did not mean I had a reservation and no storage units were available. I encountered significant penalties having to find other storage units and U haul then hit me with fees for late drop off and over mileage. My intent is to pursue court action for breach of contract and recovery of costs .

Rating:

5.0

Every team member was personable and willing to assist. Matter of fact they went out of their way to please .

Rating:

5.0

Miss Taylor and her crew was professional and excellent they help me move my stuff out of storage and put it on the truck I really appreciate that they was a big help I appreciate it and I will recommend this place if someone needs storage thank you guys

Rating:

2.0

I lost alot of my moms sentimental things that was supposed to have been distribited to my brothers and I. My mo. Is no longer living. I was missing a few boxes.

Rating:

5.0

Steve was very nice and he comma dated me I was very upset !

Rating:

5.0

I love this U-Haul storage company.. keep up the good work..

Rating:

3.0

Had rodent issues....

Rating:

2.0

All would be fine if there wasn’t dead rodents all over the place in the hallways witch makes me believe there is a serous infestation . Hope the place take care of that issue ASAP . Other then that the staff is very friendly .

Rating:

3.0

Everything was well secured, lite up and convenient it could use more air ventilation and more control of the rodents dropping

Rating:

5.0

Dom was great. Made my experience very memorable

Rating:

4.0

Staff was polite friendly and helpful

Rating:

3.0

Staff was great Move in process was easy Site was very dirty with mice/rats?

Rating:

1.0

Rodent droppings all in my things on my mattress and my kids toys very nasty and unprofessional I ha e proof of droppings

Rating:

1.0

The facility was over run with mice & other rodents. I came in one night & something big & furry ran into a broken unit. All of my things were covered in mice droppings. My bags & boxes were eaten open by rodents. Dead mice were in the hallways as well as flies. This isn't the 1st time either. I've used them three times & each time was reassured the problem was under control but it wasn't. I only used them 4 the price but I paid the real price.

Rating:

1.0

Sorry doir to access out unit was hard to open n rigged and the employees were aware n tried to tell me how to access it broken , they called thinking we exited ( saying Mayby they put us in wrong unit) when employees took me to unit because of broken door. When calling still no one knew if our things were safe or stolen . Won’t store here again , yet Ellie’s Teklu was most kindest sweet professional when I originally encountered this facility . But after that all down hill

Rating:

2.0

The staff sucked no one wanted to help they sold me a lock storage unit they fix the issue halfway because I still don’t have access into the door unless I get a staff member

Rating:

5.0

Excellent customer service and quality of products offered.

Rating:

3.0

It would be great if a refund was given beings though I I only used it for 9 days of 31 days.

Rating:

1.0

Had rat stuff all over my stuff they chewed my bed up Nd clothes so no I will never use y’all again

Rating:

4.0

I will be using your storage and moving service if i evr decide to move again.service was very good.

Rating:

5.0

I was very pleased with my service over all

Rating:

1.0

I occurred more debt having to keep vehicle a second day due to storage not being cleaned out had to wait for worker in the rain until he was able to get things open... didnt get tarp I request. Most of my thing were wet k had to purchase boxes twice and move my things in alone because the movers wont move wet things into storage because the didnt want the liability of my things if damaged...smh this is awful.

Rating:

1.0

Wilmington uhaul storage was terrible, the worst service I’ve experienced

Rating:

2.0

Staff was nice but facility was poorly maintained and very unorganized.

Rating:

1.0

The worst experience I ever had the lady was on her cell phone while helping a customer talking on speaker, the customer didn't know if she was talking to her or on the phone, it was a long line no he

Rating:

1.0

Had mouse droppings and they put holes in my furniture

Rating:

1.0

I had a storage rental with this area storage for the past 5 months or so. The ceiling came down on top of my things, water absolutely destroyed all of my furniture!Showed proof & still no reimburseme

Rating:

4.0

I have an issue with a refund. O paid thru Sept 20. However, I checked out of unit on Sept 7. I still had 13 days left. I was told I would NOT get a refund for what I had paid.

Rating:

3.0

Location is good, staff were friendly and good. Storage area and hallways were extremely dirty. Parking lot had construction and debris. I guess this is what you get. It works but not great.

Rating:

3.0

Evidence of lots of rodents (mice).

Rating:

1.0

Overcharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.

Rating:

1.0

Alicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!

Rating:

5.0

Great customer service!!!

Rating:

5.0

Regina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.

Rating:

1.0

I called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.

Rating:

1.0

Rats destroyed everything.....

Rating:

3.0

Found mouse poop on my storage containers the found a dead mouse that crawled in my mattress plastic

Rating:

5.0

Great job

Rating:

2.0

Yes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customer

Rating:

3.0

I chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.

Rating:

5.0

I ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.

Rating:

1.0

I had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worst

Rating:

2.0

The staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.

Rating:

4.0

Staff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.

Rating:

1.0

The answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facili

Rating:

5.0

Jay the driver was friendly and professional!!

Rating:

5.0

While I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.

Rating:

4.0

It was a good experience using U-haul.

Rating:

5.0

Only problem was when I emptied the unit. 4 call to get it closed

Rating:

3.0

Poor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 times

Rating:

1.0

Order # 21072822. Charged an extra $181.44 for no reason. I already paid $1316 for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.