The manager and assistant manager are very helpful, kind and considerate. The facility itself is a little worn down, in my unit the ceiling was caving in, and there was little to no lighting inside the facility. Another inconvenience was I asked and paid for 10x14 but received 2 5x7 units as the store stated they didn’t have any 10x14’s left. At the time it worked out, I just needed the footage. When it came time to downsize my unit to 5x7, I was told I had to move to another 5x7 unit elsewhere in the facility because the 2 5x7 units I had are sold together since they don’t have enough 10x14’s. That is a business problem not a buyers problem. In the end I moved my items to another facility that was more modern, well lit, inside a building, and less money for more footage. Again, I’d like to shout out the managers, Steve & Charles my move out experience with them was superb. The facility itself needs updating and the procedures could use some work to benefit the customers.
Stephanie R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Wilmington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No tengo ninguna queja, muy buen servicio, todo bien cuidado y asegurado. Muy amables los empleados y respetuosos
MARIA S | Overall ExperienceHorrible. The must unprofessional people I have ever dealt with in life. They locked me out of my unit saying it was for non payment only to discover I had paid up 6 months. That was month 2. The following month my lock was switched so I had to inventory everything in storage.. 3 RATSS ATE THREW MY SHOES AND CLOTHES. I moved out the 3rd month and still have never been refunded the 3 months I didn’t keep my stuff there.. disgusting place and employees
Karyn T | Overall ExperienceVery good service, was a little apprehensive at first but your staff welcomed me and made the adjustment to accommodate me and met ALL OF MY NEEDS, MANY KUDOS TO THE STAFF AT 2920 Governor Prince Blvd. Thank you for your professionalism . YOU GUYS ARE AMAZING!!!!
PETER T | First ImpressionsIt was the worst experience in the world
WASHIKA C | Overall ExperienceCheck out was 5/24-25 and honestly don’t feel I should had been charged for a full month when I only used it for 2 days.
Sharon B | Overall ExperienceMy agent was very helpful and polite and vey informative and knowledgeable of all services the company offered
JO T | First ImpressionsThe Team there was very helpful and professional
noel b | Overall ExperienceThere was an issue with the storage unit that was reserved. When I came to move in on February, 12th, it was discovered that someone else was moved in the unit already. Rahmir did the best he could do to rectify the issue, by offering me multiple smaller units to accommodate my needs. A day or two later, I received a call by General Manager Steve, with an attitude telling me that I would still have to pay full amount for all of the units even though I was inconvenienced. I was going to take the issue to corporate but I never got around to doing so. After logging into my U-Haul account, I see that my move in dates listed as Feb 11, 12, 13, & 14th when it was the 12th. When I moved out on April 12th, I was told again by Steve in a nasty nonchalant like tone that I had to pay for the units or I wouldn’t be allowed to move! Then proceeded to tell me if you live in an apartment and the you had to move out by the 12 and you move out on the 12th the landlord would take you to court. Charles and Rahmir remembered the issue when I first moved in and did their best to help me. Steve should check his un-accommodating attitude especially having a position dealing with various customers and issues because I don’t see how he became a general manager anywhere!
Kamill H | Overall ExperienceThis is the worst storage experience I ever had in my life. My unit was mouse infested when I put in the claim to retrieve damages and losses, it was denied due to staff being dishonest to the adjusters so my claim was denied I lost about $10,000 due to the infestation and the employees were dishonest and not very helpful it would’ve been nice if my properties was compensated for I took a big loss lost a lot of my property and belongings, along with furniture and clothes i’m gonna be honest it was only one fella that was very helpful throughout my experience and he’s the manager
armeel c | Overall ExperienceThere was an issue when I arrived but the gentleman (don’t remember his name) did everything in his power to rectify the issue.
Kamill H | First ImpressionsThe lights were off and I ordered a 10ft storage but it’s 2 separate 5 ft units with a wall separating them. There’s no elevator in this facility inconvenient if you’re on another floor other than 1. Have to log in to 2 separate keypads to enter building and they’re not next to each other.
Stephanie R | First ImpressionsTerrible neighborhood
Mark O | Overall ExperienceStaff did not want to work with family to secure removing items from storage after Neysa Jackson passed. The General Manager ordered all family heirlooms and belongings be thrown in the trash which is what staff did.
NEYSA J | Overall ExperienceStaff members are UNPROFESSIONAL.
Andrew C | Overall ExperienceCustomer service was excellent. He provided me with information on how to get in and out of my storage and was able to assist when I was checking out. Customer service rep that I worked with had a line of people and no one to assist him. He was pleasant and helpful.
kim b | Overall Experiencethanks Uhaul.
Ronald O | Overall ExperienceNo Comments
Janie M | Overall ExperienceTo whom it may concern the lighting is a bit out dated not well lit take awhile to come on with the sensor that amount of rodent droppings in my storage unit was disgusting . Key card to gain access is a joke never worked properly . Staff is could be friendly looks like there customer service is poor and understaffed . The storage inside halllways where dirty like they never get tended to not cleaned . For the amount of coin this storage facility is charging I don’t see it to be worth the price for the condition of you belongings to be stored especially having the rodents eat away at comforters that was stored in my unit as well as other items . Thank You Will S.
willie s | Overall ExperienceThe staff was helpful and friendly. The storage unit itself was adequate but far from the quality of the average rental locations. This specific U-Haul Storage Facility was in a questionable part of town that I would NOT recommend going to after the sun goes down. Other than that, I had no problems.
John B | Overall ExperienceHad a very good experience storing the U-Haul
Donise R | Overall ExperienceMy rental unit still had the previous renter's items innit when I went to move stuff into the unit.
John B | First ImpressionsHelpful, knowledgeable and friendly But under staffed
DONALD G | First ImpressionsThey need a elevator for the second floor because I had to walk all my things up stairs and my unit was suppose to have been on first floor and they are charging me $20.00 dollars more for my unit, but I needed it.
Sandra D | First ImpressionsCustomer service was excellent
LINDA A | Overall ExperienceIt wasn't what I expected from the beginning I would not recommend anyone the people from Georgia got that place they took 80.dollars from me so I would not recommend any one
SARAH R | Overall ExperienceThanks for all your help with my account. Still waiting on a refund but the staff and Taylor went way out of their way to help me with a major uhaul screw up that left getting passed around on the phone for 2.5 hours and spending 4 hours in the store, getting charged for someone else’s Uhaul charges, and finally getting resolved with a credit. I recommend this facility
George E | Overall ExperienceThe girl nae was awesome
cierra s | First ImpressionsYes I was and the staff were very friendly and helpful with everything
paulette w | First ImpressionsThe staff at 2920 governor printz blvd in Wilmington Delaware were very professional, personable, informative and kind with the best customer service I have seen since the pandemic started. They were knowledgeable and brought awareness to things I was uncertain about. To me they did above and beyond their duty in helping me and was greatly appreciated.
Eyeesha M | First ImpressionsMy storage unit was filled with mice waste all over the place that was my reason for moving out !
JUANITA W | Overall ExperienceMy father passed on Monday 6/12. His last payment date was on 6/9 that he missed due to being in the hospital. I moved and cleaned out the unit on 6/16. I’m sorry that your facility doesn’t understand that and when closing the account out felt it necessary to still print out his bill for me. Really? You’re all that inhuman?
DOUG B | Overall ExperienceI arrived, and was unable to access my storage. The code was being denied. Then i called customer service waitied one hour for someone to pick up just to tell me speak with someone on site. When i did so, the guy opened the door fro me and told me to use someone to keep the door open as my code was not working. Not to mention, i was told to come back the next day to receive my free lock. further more, there was a lock on my storage and i also could not access my storage. it was ridiculous and the service was terrible!!!! it feels like you guys only care about the money
Erinik H | Online Move InNo comment
Janie M | First ImpressionsTaylor was great, she was friendly and answered all my questions. She is very knowledgeable
THERESA R | First ImpressionsThe unit was clean and spacious. Was easy and quick to move my equipment in. Employees was very helpful.
Marcelle W | Online Move InU haul need to be more concerned about the customer instead of raking $$$ out of their pocket and train the staff in Delaware to be more efficient. NY need to send people to a viable clean storage maybe outsource if their facility is not up to par in the connecting place people are renting or storing I was there less than 25 days got my free month and went to A CLEAN NEWER COMPANY...TOO MANY GAMES , JOKES, UNPROFESSIONAL WITH MOVERS..., AND THEY COST ME AN EXTRA DAY WITH THE TRUCK BECAUSE THE MOVERS FIRST SAID THEY COULD COME THEN CALLED AND SAID CAN THEY CIME 2 HOURS EARLIER ...I SAID NO....WE WERE ALREADY BOOKED. I ENDED UP GETTING Another MOVING Company THRU U HAUL, who came with $80.per hour. And later turned out to be just like U haul...too many word games with the people ..this day and time...people are educated and, for me I will make a better choice next time...there are SO MANY Other COMPANIES...Penske, HOME DEPOT...ETC ..JUST TO NAME A FEW....THE truck was FUNE...but the service was the pits.....
DENICE B | Overall ExperienceThe pick up point to have have a dolly for me, but it was all right. My reservation could be the little a little bit better like I like get one month Free let me know if I do. Thank you.
lacey m | First ImpressionsYou guys are procrastinators to get people to spend more and more money....connectors to other avenues of storing and dropping off as well as truthful about logging in information is bogus...still more money ensure....I will tell people to do their due diligence with other companies...This company has been in business too long to be so shiesty....This company is only good in the stat you are located....connectors to other states are a "2" on a scale from one to ten
DENICE B | First ImpressionsSteven was the best he explained everything I was having a bad day an he just made my day an I thank him for that
zanae w | First ImpressionsUhaul representative Sam was a great service to me the day I picked up my truck up excellent customer service very detail on instructions even have the truck ready prepare and clean for me
STEVEN B | First ImpressionsCheck in took forever and there were mouse dropping and dead roaches in my storage area...
Oliver T | Overall ExperienceLas personas que están allí brindan información erronea a los clientes, tienen mala actitud y siempre hay que esperar para que presten el servicio, además de nunca estar en sus cinco sentidos. Pesimo servicio en este lugar, tengo un saldo pendiente con la compañía por $240 porque las personas que estaban atendiendo dijeron que podía entregar el camión en este lugar y no tendría ningún problema ni costo adicional; esto por parte del servicio del truck. Por otro lado cuando entregaron el storage no me pidieron que dejara un código de seguridad y estaba totalmente sucio, ya que en la página tienen información incorrecta, en el lugar no tienen los storage disponibles que hay en línea.
Lina M | Overall ExperienceTook me over an hour to get into my unit and had to be switched 3 times because they originally tried to put me in a mouse droppings infested, very smelly unit. The second unit they tried to put me in didn't have a working lock so I was switched yet again. Even after physically switching, no one switched me in the system so my code didn't work for a day. I also had to waste time and come inside to basically re-do my rental process when I had already did it online.
Summer H | Online Move InI would recommend U-Haul to anyone who is looking for absolute-excellent quality service in all areas of customer service. Especially the Wilmington Delaware branch..💕💕💗😊👍
Markeeta S | Overall ExperienceI'm hurt I lost all my clothes because of the mice. Them taking on using my things for a bathroom. Then to make matters worse. U people wanted to charge me me 25.00 to clean up the rats poop. Sorry for me just didn't not happy. I'm glad your worker cleaned it for ten dollars. I'm happy I'm done. I forgive u for all that. Have a blessed 🙏 day.
velma b | Overall ExperienceEmployees smoke in the office which is annoying but they are helpful
Pascale R | Overall ExperienceStaff were wonderful and helpful! Thank you 🙏🏾
Joyce K | Overall ExperienceStorage units are mice infested and the staff is very rude.
Orlando L | Overall ExperienceI would like to Thank Tammy & Amber Manger for helping me with my issue! Theses two lady’s were awesome 🙏🏽😊
Tanya J | Overall ExperienceArrived, told that despite having a reservation I did not have a reservation. Ludicrous.
Stephen K | First ImpressionsI arrived at the facility with a full U haul 26 foot load one way rental. I was informed on arrival that just because I had a reservation it did not mean I had a reservation and no storage units were available. I encountered significant penalties having to find other storage units and U haul then hit me with fees for late drop off and over mileage. My intent is to pursue court action for breach of contract and recovery of costs .
Stephen K | Overall ExperienceEvery team member was personable and willing to assist. Matter of fact they went out of their way to please .
Stephanie S | First ImpressionsMiss Taylor and her crew was professional and excellent they help me move my stuff out of storage and put it on the truck I really appreciate that they was a big help I appreciate it and I will recommend this place if someone needs storage thank you guys
SPONTANEOUS G | Overall ExperienceI lost alot of my moms sentimental things that was supposed to have been distribited to my brothers and I. My mo. Is no longer living. I was missing a few boxes.
ALICIA M | Overall ExperienceSteve was very nice and he comma dated me I was very upset !
Tanya J | First ImpressionsI love this U-Haul storage company.. keep up the good work..
Sybil T | First ImpressionsHad rodent issues....
AARON P | Overall ExperienceAll would be fine if there wasn’t dead rodents all over the place in the hallways witch makes me believe there is a serous infestation . Hope the place take care of that issue ASAP . Other then that the staff is very friendly .
willie s | First ImpressionsEverything was well secured, lite up and convenient it could use more air ventilation and more control of the rodents dropping
Caledonia S | Overall ExperienceDom was great. Made my experience very memorable
DANILO D | First ImpressionsStaff was polite friendly and helpful
laura d | Overall ExperienceStaff was great Move in process was easy Site was very dirty with mice/rats?
Cindy M | First ImpressionsRodent droppings all in my things on my mattress and my kids toys very nasty and unprofessional I ha e proof of droppings
Akera D | Overall ExperienceThe facility was over run with mice & other rodents. I came in one night & something big & furry ran into a broken unit. All of my things were covered in mice droppings. My bags & boxes were eaten open by rodents. Dead mice were in the hallways as well as flies. This isn't the 1st time either. I've used them three times & each time was reassured the problem was under control but it wasn't. I only used them 4 the price but I paid the real price.
Jamillah H | Overall ExperienceSorry doir to access out unit was hard to open n rigged and the employees were aware n tried to tell me how to access it broken , they called thinking we exited ( saying Mayby they put us in wrong unit) when employees took me to unit because of broken door. When calling still no one knew if our things were safe or stolen . Won’t store here again , yet Ellie’s Teklu was most kindest sweet professional when I originally encountered this facility . But after that all down hill
MICHELLE G | Overall ExperienceThe staff sucked no one wanted to help they sold me a lock storage unit they fix the issue halfway because I still don’t have access into the door unless I get a staff member
DaRell B | First ImpressionsExcellent customer service and quality of products offered.
Markeeta S | First ImpressionsIt would be great if a refund was given beings though I I only used it for 9 days of 31 days.
TONI A | Overall ExperienceHad rat stuff all over my stuff they chewed my bed up Nd clothes so no I will never use y’all again
Terrace B | Overall ExperienceI will be using your storage and moving service if i evr decide to move again.service was very good.
Marian V | Overall ExperienceI was very pleased with my service over all
mary c | Overall ExperienceI occurred more debt having to keep vehicle a second day due to storage not being cleaned out had to wait for worker in the rain until he was able to get things open... didnt get tarp I request. Most of my thing were wet k had to purchase boxes twice and move my things in alone because the movers wont move wet things into storage because the didnt want the liability of my things if damaged...smh this is awful.
Lanikka R | First ImpressionsWilmington uhaul storage was terrible, the worst service I’ve experienced
Sierra M | First ImpressionsStaff was nice but facility was poorly maintained and very unorganized.
Mary E | Overall ExperienceThe worst experience I ever had the lady was on her cell phone while helping a customer talking on speaker, the customer didn't know if she was talking to her or on the phone, it was a long line no he
Calvin M | First ImpressionsHad mouse droppings and they put holes in my furniture
Tamir B | Overall ExperienceI had a storage rental with this area storage for the past 5 months or so. The ceiling came down on top of my things, water absolutely destroyed all of my furniture!Showed proof & still no reimburseme
ABENIAKILAH B | Overall ExperienceI have an issue with a refund. O paid thru Sept 20. However, I checked out of unit on Sept 7. I still had 13 days left. I was told I would NOT get a refund for what I had paid.
EDWARD E | Overall ExperienceLocation is good, staff were friendly and good. Storage area and hallways were extremely dirty. Parking lot had construction and debris. I guess this is what you get. It works but not great.
Brenda M | Overall ExperienceEvidence of lots of rodents (mice).
EILEENE R | Overall ExperienceOvercharged account; U-Box was left at my home for nearly two weeks and called repeatedly to have it removed.
Ken S | Overall ExperienceAlicia and Regina Hicks are phenomenal!!! Outside of these ladies Governor Printz location is HORRIBLE!!! I took my things out of storage there because everything was covered in mice and rat feces!!!
LISA P | Overall ExperienceGreat customer service!!!
Jamila R | First ImpressionsRegina Hicks, Brittany and Jay were very very helpful. I plan on using your services again in the very near future sine everything went so smoothly.
peter k | Overall ExperienceI called them many times and often was given inaccurate information. Someone scheduled a pickup without telling me which I had to correct, then they didn't pick it up on time and I had to call again.
Charisse N | Overall ExperienceRats destroyed everything.....
Lavonya L | Overall ExperienceFound mouse poop on my storage containers the found a dead mouse that crawled in my mattress plastic
Shanita M | Overall ExperienceGreat job
kelly m | Overall ExperienceYes you should let people know of the rodents and also communication is the key when working together because the staff look as they don't communicate with each other and that's a problem for customer
Tangier L | Overall ExperienceI chose average because the location is not in a safe part of the city. Deja(?) or whoever the girl that moved my u-box out so I could unpack it was extremely helpful and friendly.
Chelsea P | Overall ExperienceI ended up cancelling the unit rental, but the staff was very professional on the telephone. They helped me locate the drop off spot for the truck I rented that was not printed on the receipt.
XYLENE G | ReservationI had three pods which had to be picked up separately so yes that meant three trips back and forth to the UHaul warehouse which was a 30 minute trip one way from my home. The Kane Family movers worst
janet g | Overall ExperienceThe staff was great and helpful. The grounds and facilities were not clean. Parking is a challenge,, especially on weekends. There was clear evidence of rodent infestation in our unit.
Jean D | Overall ExperienceStaff was very user friendly. They went out of there way to help with getting pods ready. A pod was ready for me each time I returned. Outstanding group of employees. The lot was very cluttered.
Ed A | Overall ExperienceThe answer i gave is because rodents and feces were all in my belongings they ate though my boxes as well as ate up some of my clothing laid baby's very dissatisfied with the up keeping of your facili
kelly r | Overall ExperienceJay the driver was friendly and professional!!
Douglas W | Overall ExperienceWhile I did not visit the facility, as our U-box was delivered to us by U-Haul, I can say that everything arrived safe and sound and it was obvious that the box had been handled properly in transit.
Frank H | Overall ExperienceIt was a good experience using U-haul.
Kevin S | Overall ExperienceOnly problem was when I emptied the unit. 4 call to get it closed
Patricia D | Overall ExperiencePoor communication about my UBox. No one contacted me, and when I called, I was transferred 5 times. The box just showed up without a call first. Pick-up scheduled Sun happened Thurs. I called 3 times
Charles C | Overall ExperienceOrder # 21072822. Charged an extra $181.44 for no reason. I already paid $1316 for two Uboxes. The Wilmington store charged me extra 1 month storage and it took them 15 days to get my UBoxes.
Allan P | Overall ExperienceMs. April went out of the way to help us in unlocking the box (the lock was damaged). Drivers were very courteous and friendly. Kudos to the excellent customer service!
ashish m | Overall Experience