Customer Reviews for U-Haul Moving & Storage of Wilmington

4,479 reviews

2920 Governor Printz Blvd   Wilmington, DE 19802
(Northeast Bl)

(302) 762-6445

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(302) 762-6445

2920 Governor Printz Blvd
Wilmington, DE 19802
(Northeast Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employee (attendant/manager/owner: whatever his title and name) has excellent people skills. He's very pragmatic in his approach to doing business and I would say he is also good at it.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

MOISES Q. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
2.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Steve is the best!

KENNETH M. 
Rating:
5.0

My rep was very friendly, helpful.

LIZ M. 
Rating:
3.0

Customer did not leave a comment.

GINA C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

JUDE M. 
Rating:
5.0

Thank You for the Wonderful Customer Service.

ALICIA M. 
Rating:
5.0

Great customer service

KIM P. 
Rating:
3.0

The clerks need to know the exact amount that you owe when you pay for your trip That way I wouldn't have to call the police

ALBERT R. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
5.0

Staff very helpful and friendly.

JOHN D. 
Rating:
5.0

Stephen and Daniel were great and very helpful along with their manager of operation.

BRENT R. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

LEROY B. 
Rating:
5.0

Customer did not leave a comment.

TYRA R. 
Rating:
4.0

The unit was dirty from the previous rental, but the site representative got a broom and mop and took care of it immediately, which was much appreciated.

Kort C. 
Rating:
1.0

I reserved a certain truck size a week in advance. On Friday evening I received a call from the reservation line and was told someone didn't return the equipment that I needed. I was given a new time of 4:00 which was a huge inconvenience for my family. Then I receive a text message that my reservation has been changed to 5:30. I called the location and Steven took my information and said he would call me if someone returned the equipment. I needed going to the location around 5:30 pm to pick up the equipment. Donald was helpful and apologized for the inconvenience.

FAYETTA H. 
Rating:
1.0

We had to wait over an extra hour because the staff didn't see that the truck we reserved was sitting on their lot. Their system said the truck hadn't been returned by the previous customer, so they wasted time calling other locations for a new truck. Finally the previous customer called the store back and told the staff the truck was on the lot. We could have saved an hour if the staff had thought to look out their window. So perhaps you could institute a checklist where the first thing staff does is give their lot a visual once-over.

DIANE J. 
Rating:
5.0

Excellent customer service! Please make closed trailers available for local in town renters

KENNETH M. 
Rating:
5.0

Beat customer service at any U-Haul location in Delaware! The staff is kind, attentive and fast. Nikki, Steve and Dan are prime examples of what customer service is supposed to be. Trailers are always clean and they hook them up to my vehicle fast so I can be on my way. Give these people a raise! I'm a tip them next time I see them. Thank you. The BBQ Guy Kenny

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Josef P. 
Rating:
4.0

Customer did not leave a comment.

Abigail M. 
Rating:
5.0

I had a really bad experience with trucks not being available at time of pickup set me to a different location with the truck was not there talk to someone else they wanted me to go to a location which was about 3 and 1/2 to 4 hour drive to pick up a vehicle was moving had to be out of my house by the 30th of September I had to pay rat for a extra day because U-Haul was unavailable for myself so I could not move out and so the first then when I finally got the trucks it wasn't the size that I needed that I made reservations for then I was called back to bring the truck that is originally picked up station because someone was waiting for the truck what's the office called me and I was wondering why didn't the office still the same for me for the person who had a truck that did not bring your back was very disappointed and U-Haul services

DESIREE G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
1.0

The truck was awful, the service was awful...

DANIELMYCHAEL G. 
Rating:
5.0

The woman that assisted made the experience very enjoyable. She explained the process thoroughly. The gentleman that hooked the trailer was fast, friendly and efficient

SHANI S. 
Rating:
5.0

Niki, at the counter, was so nice and helpful!

NATHALIA J. 
Rating:
2.0

Charged me $25 for 1/16 of a tank of gas. I bet you don't give credit to people when they return with more gas.

CHARLES K. 
Rating:
5.0

My experience was very positive. Easy in, easy out.

CHRISTOPHER K. 
Rating:
5.0

The entire transaction pickup & return was done very efficiently. Both staff I interacted with were friendly & professional. The guy on my return even remembered me from previous rentals & that made me feel like a valued customer.

JEFFERY B. 
Rating:
5.0

Customer did not leave a comment.

MONALISHA P. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN T. 
Rating:
5.0

Customer did not leave a comment.

BRENT R. 
Rating:
5.0

I was charged by mistake for dolly and furniture pads. Always read your contract. Customer service was excellent and is sending a refund for those items. I never ordered them and they were not in the truck. Thank you, UHAUL.

RANDY V. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

nothing because everything went well.

MARCIAL W. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Nothing, the lady that helped me was outstanding! Pleasant, friendly and went out of her way to get me in and out. She went over the trailer with me showed me how to operate the ratchet straps. Double checked my lights and her chain attachments. Super Job!

RONALD L. 
Rating:
1.0

Customer service was very slow at check-in at the desk. I had selected mobile entry anyway so I continued checking in that way. Which was quick and easy. I did not receive the dolly or the half dozen furniture pads/clothes. I returned early and notified the employee that I was missing those items. I will wait to see the updated receipt to notify the proper person

Tiffani T. 
Rating:
5.0

Customer Service was superb. Thanks I believe his name was Steve.

YVETTE S. 
Rating:
5.0

Steve was very nice and he comma dated me I was very upset !

Tanya J.  |  First Impressions 
Rating:
5.0

Roxy was the BEST!! She was nice, kind, patient and friendly and made the whole process fast and easy!

Teri H. 
Rating:
1.0

Make sure your trucks are i. Working order before they go out, and either empower your sites to make changes when the error is obviously theirs or staff up your call center appropriately so wait time aren't excessive.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

The system was well coordinated

LaFenus J. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
4.0

I have not received my final bill yet

KEVIN L. 
Rating:
5.0

My pick up and return were quick and easy. I was very satisfied.

Steven M. 
Rating:
1.0

Nikki, who is the General Manager, is a miserable, racist, evil, person, who I would rather not ever deal with again. It is bad enough how she treats whites. However, watching how she treats blacks, customers or Uhaul employees, is one of the most disgusting things I have ever seen in my like. Forget about the fact that her conduct is illegal. It is simply disgusting. I realize you will never do anything. However, our company is pulling all our business from Uhaul as we do not tolerate that type of conduct from our employees or our vendors.

Howard B. 
Rating:
5.0

The truck was full of mud and had not been washed. This is the first time that this happens. I rent from this location for several years.

ZULMA M. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYA W. 
Rating:
5.0

Customer did not leave a comment.

JOZNEL L. 
Rating:
5.0

Everyone that I dealt with last two days running a trailer 6 x 12 enclosed were very helpful courteous and acted in a professional way?

MARTIN T. 
Rating:
5.0

Faster check out for repeat customers. I rent a trailer every week and they have to enter my info in the computer every time I come in.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

MAURICE G. 
Rating:
4.0

Everyone are great.

RALPH L. 
Rating:
5.0

Great place. Staff friendly and helpful

HUGH C. 
Rating:
5.0

This Governor Printz location is the best U-Haul service station in the area. Honestly I've been disappointed by other services in the area, where they either did not have the vehicle listed on their website or they weren't in during the hours listed. Governor Printz has never disappointed and the service is always professional. I work for a local magazine called Out & About and have no personal connections to this station. I just feel others should know these guys get it right.

JAMES M. 
Rating:
2.0

Educate your customer service agents to be more aware on how to ring up customers. I use this U-Haul multiple times a month and depending on what person process is my rental agreement, they don't understand how to use the computer terminal to process credit cards. I'm always delayed when trying to rent a trailer multiple times a month.

KENNETH M. 
Rating:
5.0

I think you're already doing well.

Karl V. 
Rating:
3.0

Site initially gave away my reserved hand truck. I got lucky and another in expectantly arrived. Don't give out reserved equipment to others.

JESSE G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

I have rented from other rental agencies and other U-Haul locations. None had the quality of service I experienced at the Governor Printz site. The staff was friendly and professional, a great combination. Roland, my advisor, is a born "people person." He anticipates a customer's needs and meets any need in a timely manner. No back and forth and standing around waiting. Needless to say I will be back. Billie Travalini

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

JAYNE K. 
Rating:
1.0

For one offer Military or senior discounts. I had a vehicle with a bad wiper and acceleration. Traveling with a bad wiper. And acceleration problem told me for 2,349.00 and still can't reach HQ to address this. It was horrible and life threatening driving across country in the truck I had for the price I paid.

Charmaine C. 
Rating:
5.0

I love this U-Haul storage company.. keep up the good work..

Sybil T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
3.0

Customer did not leave a comment.

andreas W. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
4.0

Unclutter the area in front of the counter and make defined client spaces and distancing guidlines. Where to exit the lot is not clear.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Delmeria C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

I can't say enough about the Governor Printz Uahul. Staff very friendly, the renting process quick and effortless (used app to book), they had the vehicle waiting for me which is more than I can say for the car rental companies who understock and overbook. WIll definitely use their services again

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

MICHELE L. 
Rating:
3.0

Customer did not leave a comment.

Nakeia B. 
Rating:
5.0

Continue to grow with your great customer service and go beyond good job title the company would do fine

YVEYA T. 
Rating:
4.0

Customer did not leave a comment.

DELINO B. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE D. 
Rating:
4.0

Online service needs to improve. I placed a order for a 20 foot truck, and the online service sent me to a location to pick up said truck,and there were no trucks there!! Not only did I n Pay for that truck, but I also had to turn around and pay for the only truck available which was a 17 foot truck. Not that happy at all!!!

ERNEST L. 
Rating:
3.0

Had to rent each day for a wedding since only 24 hours rentals available so on the morning of the wedding we had to be at the uhaul place.. unbelievable!!! Needed it for 3 days had to go back three times... Crazy

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Excellent customer service. Five star!

David K. 
Rating:
4.0

I can't remember if the size of the furniture dolly were given. If not, it would be helpful.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Great, Great Great experience. I would definitely be back again if I need a rental truck or van!!!

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Deshane C. 
Rating:
5.0

Customer did not leave a comment.

VALERIE D. 
Rating:
2.0

the uhaul location erroneously canceled my reservation and then in an attempt to find me a truck available for my reserved time, somehow associated my account with another account with an outstanding balance of $3,000 and refused to rent me a truck until they could speak to the person they added to my account--whom I've never met. It took 3 hours for this to be resolved. The folks in-store tried to be as helpful as possible, however, I need to call the corporate number which repeatedly put me on hold for 20+ minutes without ever returning.

ALEXIS A. 
Rating:
4.0

Customer did not leave a comment.

TAMMY D. 
Rating:
5.0

They was an after hours drop off, but the process was smooth. Thank you all for everything.

AFUAABIOLA J. 
Rating:
4.0

Customer did not leave a comment.

Samin G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Letisha B. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
3.0

Had rodent issues....

AARON P.  |  Overall Experience 
Rating:
2.0

All would be fine if there wasn’t dead rodents all over the place in the hallways witch makes me believe there is a serous infestation . Hope the place take care of that issue ASAP . Other then that the staff is very friendly .

willie s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roland S.  |  First Impressions 
Rating:
3.0

Everything was well secured, lite up and convenient it could use more air ventilation and more control of the rodents dropping

Caledonia S.  |  Overall Experience 
Rating:
5.0

Dom was great. Made my experience very memorable

DANILO D.  |  First Impressions 
Rating:
4.0

Staff was polite friendly and helpful

laura d.  |  Overall Experience 
Rating:
3.0

Staff was great Move in process was easy Site was very dirty with mice/rats?

Cindy M.  |  First Impressions 
Rating:
1.0

Rodent droppings all in my things on my mattress and my kids toys very nasty and unprofessional I ha e proof of droppings

Akera D.  |  Overall Experience 
Rating:
1.0

The facility was over run with mice & other rodents. I came in one night & something big & furry ran into a broken unit. All of my things were covered in mice droppings. My bags & boxes were eaten open by rodents. Dead mice were in the hallways as well as flies. This isn't the 1st time either. I've used them three times & each time was reassured the problem was under control but it wasn't. I only used them 4 the price but I paid the real price.

Jamillah H.  |  Overall Experience 
Rating:
1.0

Sorry doir to access out unit was hard to open n rigged and the employees were aware n tried to tell me how to access it broken , they called thinking we exited ( saying Mayby they put us in wrong unit) when employees took me to unit because of broken door. When calling still no one knew if our things were safe or stolen . Won’t store here again , yet Ellie’s Teklu was most kindest sweet professional when I originally encountered this facility . But after that all down hill

MICHELLE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samin G.  |  First Impressions 
Rating:
2.0

The staff sucked no one wanted to help they sold me a lock storage unit they fix the issue halfway because I still don’t have access into the door unless I get a staff member

DaRell B.  |  First Impressions 
Rating:
5.0

Excellent customer service and quality of products offered.

Markeeta S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
No reviews have been submitted for this location.

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