Customer Reviews for U-Haul Moving & Storage of Windsor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Windsor

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Sylvain C. on

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Customer did not leave a comment.

Mark O. on

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in the city,drop any Mileage fee.

sandra d. on

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Nothing, the service was very good, the truck was clean on our return the process was quick and very professional.

Edsal H. on

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Gary B. on

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Zeljko R. on

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Keep up the good work. No improvements needed.

Thom L. on

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Everything was great

Alfred R. on

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Agnieszka K. on

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If you're dropping off after hours, bring a stool. The key drop-off is in the top of the door, and I, for one, was UNABLE TO REACH IT! You can't even jump and get the key in, because of the configuration of the key drop. Bring a stool. Stupidest thing I've ever seen.

abdul m. on

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Sheldon F. on

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We rented a cargo van to move some furniture locally - 15km total trip - no highways. The gas amount in the van was less than 1/8 of a tank when we started. BUT a charge is placed on your invoice to fill it to 1/4 tank when brought back, and you are told they will 'reimburse' you that amount if you fill it yourself elsewhere since they don't have gasoline at the location. So, you pay elsewhere to fill it to 1/4 tank - it cost us 20.00 today - even though we actually only used about 2.00 worth of gasoline. I've rented cars before - they come with a full tank of gas - and you bring it back with a full tank, thereby only paying for what you actually use. Something is very wrong with this practice at U-Haul. So, the price given for the rental of the vehicle seems low, but it isn't such a bargain when you are paying for free extra amounts of gasoline for the company.

Saif A. on

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vince s. on

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Extremely slow service

Lorie P. on

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More customer service representatives on a Saturday.

TIMOTHY K. on

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Shahbaaz S. on

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The customer service should be a more friendly and welcoming. The person on the desk was not even looking while talking neither was interested in providing the service.

Randall M. on

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deanna d. on

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Quick in and out - with no delays.

ORRIN-PORTER M. on

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Donna B. on

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Customer service is fantastic! Busiest weekend of the year with university and college students moving in and the staff were friendly and helpful and still smiling! Great location!!

Michael R. on

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Service staff were great.

Jeremy A. on

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Mian Omer S. on

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Theresa L. on

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Jennifer Y. on

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Tammy P. on

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Excellent customer service! Fast & Friendly!

Gina R. on

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kevin l. on

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Having access to more drop off locations closer to my destination would be preferred. I passed 2 locations much closer and more convienient. Tried to change my drop off but was told I could not change.

Micky S. on

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Susan W. on

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Fadi A. on

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The only thing that made me mad is that they gave me the wrong one and told me oh we’re sorry but then at the end I lost more money then I have ever should’ve like what.

Karthikeyan M. on

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leigh ann r. on

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I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

Ali A. on

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Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

anita h. on

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There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

Dan P. on

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Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

john b. on

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The staff was friendly, helpful, and accommodating, the price was fair as well.

Amaka A. on

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Great service.

Temitope A. on

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Excellent staff! Very helpful

THOMAS L. on

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All went well thanks .

bernice r. on

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Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

Paul B. on

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Staff were very helpful and supportive. The facilities were clean and accessible.

bernice r. on

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Everyone was very accommodating. Thanks a lot. Bernice Rambert

Tanya M. on

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I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Elizabeth H. on

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all good

Claude S. on

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Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Chris M. on

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We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.