Customer did not leave a comment.GREGORY W.
Customer Reviews for U-Haul Moving & Storage of Windsor
Windsor, ON N9E1R9
(EC Row and Dougal)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Louie Y.
Customer did not leave a comment.Rajesh S.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.LUCASPATRICK M.
Great experience! Only suggestion would be finding the truck easier, I walked around for a while until I realized the truck I was designated was not thereMaleo S.
Staff at both sites were super courteous and helpful. Great experience.John H.
Consistently goodScott F.
The gentleman who helped me was excellent. Went over and above to help us. He was a fantastic person to deal with. Great patience on a busy time.CHRISTOPHER M.
Customer did not leave a comment.John J.
The CSA who initiated the booking and payment was worst in Customer Service (Racist). The CSA who unhooked the trailer was wonderfulMD M.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.DINO B.
Customer did not leave a comment.BARTOLOMEOM S.
Customer did not leave a comment.Mary R.
Have all your customer service people learn from Caroline the person that processed my order. She was very polite & professional and understood her job. Excellent experience.JOSEPHJAY P.
Great rates, great customer service!Michael S.
Very helpful and polite staff! Thank youCOREY G.
Customer did not leave a comment.SEAN W.
Customer did not leave a comment.CORNELISW H.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.RANDAL W.
Self pick up took longer the. expected, however the return was the best experience I have ever had with U-Haul. Well done.Bart S.
Customer did not leave a comment.CAROL P.
Customer did not leave a comment.Amy S.
Very fast and helpful dropping off trailer.Mike Y.
Consistently good experiences there even with the challenges of the pandemic.Scott F.
Fix pre-booking on the website so it's more compatible with Canada. It through me out three times. When I called to book we were told pick-up time was 7pm but location was closed at 6pm. Staff stayed overtime to accommodate me and said the call in booking centre doesn't look to see what the hours of the location are and that the hours of operation need to be corrected on the website.Frank O.
We had personal complications and Uhaul really did go out of the way to help us. Was very pleased. Thank you.Eileen B.
Customer did not leave a comment.Lori P.
Customer did not leave a comment.Kellan L.
Customer did not leave a comment.LAURIE G.
A guy asked me to keep sitting in the equipment and rudely said that he will get back to me when he's done dealing with other customer. Well, I don't see a point in just sitting there, time is money and I shouldn't be wasting it just sitting there. Ps: have an efficient drop off assist service.Ramandeep S.
Customer did not leave a comment.MITCHELLWAYNE F.
So fast, kind service and I like it.Anjuanandan J.
Customer did not leave a comment.yosef Y.
The staff I was retrieving my truck to had a lot of attitude may be due to my colour and took longer than what it usually takes to return a truck after I finished everything online, there was a Other lady who was talking to him all the time he inspected the truck and just chatting while walking slowly making us wait...all of this after I finished the return on my phone..and went inside to drop the keys off..greatMounish chowdary K.
Customer did not leave a comment.WAYNE Z.
Customer did not leave a comment.AMRO I.
Customer did not leave a comment.RUSSELLTIMOTHY B.
I ordered dollys, paid for them.... then when I arrived they didn't have them. Called for a refund, never got one. The truck measurements were off so what I was using it for didn't ft and it was a waste of my time and gas, the brakes were terrible, mechanically the truck needs work. Super unimpressed about my experience this time and I've been a Customer for some years now.JORDANLYN-MARIE W.
Customer did not leave a comment.ROGERH M.
Nothing really, the staff was friendly and actually hooked up the rented trailer to my truck...much appreciated with my bad knees. Couldn't have been easier and prices were reasonable. Thanks U-Haul!SHAWN A.
Customer service is very poor They are rude Called in to let them know I might have left my keys in the truck They first put me oh hold And then told me the truck was out And they will give me a call back Well 2nd week now still no call back Poor They need to be trained to be polite and courteousLORETTAKELICHA O.
I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.Ron M. | First Impressions
Customer did not leave a comment.MICHAELA B.
Customer did not leave a comment.HADI S.
Truck was not swept and the windshield/windows required cleaning. I also had to luv the tailgate rails; as the door was hard to open and close.ADRIANANDREY B.
Great supporting staff.Mohammad A.
Customer did not leave a comment.Sunny S.
The truck was clean, but the check engine light came on. The ride was chugging from 50-65 mph. Really bad. Braking from 30 mph to 0 stop was terrible, 4000 rpm. Transmission issue I think.eric S.
Customer did not leave a comment.Jeffrey G.
Do not provide trucks 1/2 full of fuel. They should be full at the time of rental so it easier to return full as opposed to guessing how much gas to put in. It's an annoyance that can be easily eliminated.Larry M.
Customer did not leave a comment.Karamveer K.
Great location. Highly recommendLucas M.
Customer did not leave a comment.Robin H.
I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne BoyceJOANNE B. | First Impressions
If uhaul would have Let me know that I can get one month free storage until when I called to book the truck rental I would have booked a unit. IDerek B.
every thing is goodChuan J.
Customer did not leave a comment.LORETTAKELICHA O.
Had a great experience on Saturday when picking up my uhaul and arranging a storage unit. Jacklyn was helping me out and she was nothing but great ! Very helpful and informative while doing it all in a timely manner as they were very busy. I would highly recommend this location to anyone just from the experience I had on Saturday ! Thank you for making moving a little less terrible Jacklynsarah J.
Customer did not leave a comment.JOSEPHP D.
Customer did not leave a comment.Christine G.
friendly and helpful staffbrenden B.
I was very happy with your service, thank u.NOELJ B.
Customer did not leave a comment.WILLIAMHENRY R.
Pleasant staff. Very friendly and accommodating. Easy in and out.PETER B.
I used this location in the past several times as I was satisfied with what they had to offer and was on the lot for immediate rentalSandor T.
Great customer service! Jaclyn was extremely friendly, professional and willing to answer any and all questions. Thank youCHELSEA B.
I had called to ask about the rental carts, if there was a tread climbing cart. I was told no. When at the store, a cart like that was seen. I would have rented it, but had made plans otherwise because I was told not available.rita E.
Very Good response from the associate who helped me there .Mathew Sam Paul A.
I had a problem with a certain employee, he tried twice to charge me double the amount that I would have to pay. I do not appreciate price gouging when i am a loyal customer and i use uhaul services when needed, because it is price efficient and usually good customer service.DESIREE JAIME H.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.KYLEROBERTACE D.
Customer did not leave a comment.Georgiana Gheorg A.
Fill up each vehicle rather than have the customer have to adjust to where the gas line on the meter is. That was very hard to manage and moved the experience from excellent to tedious. That was why the average reading was given. It made it next to impossible to judge what the right level of fuel should be put in the truck. If it was full, then it is an easy matter to refill it.DAVIDRALPH C.
Customer did not leave a comment.MICHAELDANIEL I.
Manager very ignorant and people skill was very lacked.Kevin B.
Customer did not leave a comment.MARKPAUL N.
Customer did not leave a comment.MUHAMMAD S.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.Marcell C.
Customer did not leave a comment.FERRIS MUNTHER G.
Customer did not leave a comment.MINGWEI J.
Good jobEDWARDALAN C.
Employee's where not wearing a mask. Three staff members. One without a mask all together one below the nose and a third hanging from one ear.Joseph K.
Customer did not leave a comment.Jason U.
1. The representative ask the the emergency contact number (which may be family members,e.g. spouse) and people need to tell it loudly in front of other people which is not good for privacy & security reasons.Md M.
The server was not wearing a mask!!!ROBERTJ H.
Excellent service, very helpful employeesAndrei B.
Great serviceAHMEDMF L.
Customer did not leave a comment.James A.
The representative Caroline Klich's ustomer Service was excellent.MD M.
Customer did not leave a comment.Deshawn B.
Confusion with items reserved weren't there and ready even with advanced booking appointment I still had to go to the Walker Road location to pick up my reserved items because Dougal location allow someone who didn't Reserve the items to take my reserved items. What is a reservation system for if you do not follow your own system rules and policies.Steve R.
Customer did not leave a comment.COLTON B.
Customer did not leave a comment.Derrick G.
Customer did not leave a comment.jaspal S.
Customer did not leave a comment.Matt R.
outstanding personal service provided!Udo K.
All was good staff very helpful and friendlyDONALDA S.
Please before booking make sure you have all trucks and rental equipment in the location.Seyed S.
Customer did not leave a comment.Ali Z. | Overall Experience
Customer did not leave a comment.Ahmed K. | First Impressions
I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.Victoria M. | Overall Experience
The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.KARA ANDREA C. | Overall Experience
Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼Lamar P. | First Impressions
Customer did not leave a comment.gary w. | Overall Experience
All service provided was excellentmax g. | Overall Experience
I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptableleigh ann r. | Overall Experience
Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)Ali A. | First Impressions
There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ONanita h. | Overall Experience
Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.Dan P. | Overall Experience
The staff was friendly, helpful, and accommodating, the price was fair as well.john b. | Overall Experience
Great service.Amaka A. | Overall Experience
Excellent staff! Very helpfulTemitope A. | Overall Experience
All went well thanks .THOMAS L. | Reservation
Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambertbernice r. | Overall Experience
Staff were very helpful and supportive. The facilities were clean and accessible.Paul B. | Overall Experience
Everyone was very accommodating. Thanks a lot. Bernice Rambertbernice r. | Reservation
I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank youTanya M. | Reservation
all goodElizabeth H. | Overall Experience
Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.Claude S. | Overall Experience
We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.Chris M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!