Customer Reviews for U-Haul Moving & Storage of Windsor

4,893 reviews

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andy L. 
Rating:
5.0

great, attentive customer service

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
4.0

Customer did not leave a comment.

Gordon A. 
Rating:
5.0

Customer did not leave a comment.

BARRY H. 
Rating:
1.0

Truck wasn't in that great condition was making weird noises & wasn't comfortable at all. Truck was parked way at back & was super close to other truck it was tough to get it out. I expect the facility should bring the truck atleast in front when it's an advance booking. I already booked blankets but I still had to take it myself from facility to truck. I rather expect if it's advance booking, carpets be kep inside truck.

Dipak M. 
Rating:
3.0

Time took to rent was 1.5 hr. Process is very slow and not enough staffed at rush hours. Most time i found renting process at this location is excess of 30min.

Rashid M. 
Rating:
5.0

Nothing

Jerome B. 
Rating:
5.0

keep up good work

Don H. 
Rating:
4.0

Pre-booking Web service did not work over two days of trying--"wheel" just kept spinning. Also--staffing. I know it's a problem everywhere, but you need more than one person at front desk. thanks

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The staff at this location is cool during the stress of customers moving/reorganizing!.

Katherine F. 
Rating:
5.0

Awesome. In and out quickly

john B. 
Rating:
4.0

Prompt service. Helpful staff. Much improved from previous rentals. Trailer was excellent.

Julius O. 
Rating:
5.0

Customer did not leave a comment.

jorge K. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Great service.

peter H. 
Rating:
4.0

Customer did not leave a comment.

Sherri L. 
Rating:
5.0

Customer did not leave a comment.

AHMED S. 
Rating:
5.0

Customer did not leave a comment.

ZERAY TEKLE G. 
Rating:
5.0

Very helpful!

Dawn V. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

I would suggest indurance coverage be explained verbally more thoughoughly also for seniors and others with snciety issues perhaps yhe online process could be better in that 1-800 to wherever in the world snd phone loops causes very plus plus panic i know you had a sign re declaring disability to determine help level but people with some disabilities dont even know thry have them

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Very friendly and helpful staff - a great experience.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Satbir B. 
Rating:
5.0

Keep doing what you're doing. Very happy with the my service.

john L. 
Rating:
1.0

Customer service training. Don't talk about previous customers when a new customer is waiting to be served. Not trained well enough to ensure customer is satisfied Overall experience with UHALL - would not reccomenenans will be contacting you to voice displeasure.

James C. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

JACQUES B. 
Rating:
5.0

Uhaul vehicle needs to be maintained more in terms of transmission and suspension.

jash M. 
Rating:
5.0

Our Service person was polite and our experience was well beyond what we expected.

mary L. 
Rating:
5.0

Customer did not leave a comment.

DENIS P. 
Rating:
4.0

Very good service the staff worked hard trying to please everyone with the long week end coming up they did a super job trying to move as many people as soon as they could. Equipment was clean and well presented. Will do future business with them Very pleased.

Bryan G. 
Rating:
5.0

The level of professional workmanship is amazing, all employees at this location were extremely friendly and well knowledgeable

Mike P. 
Rating:
5.0

Excellent service

ken M. 
Rating:
1.0

I had the truck with almost empty gas then I was told that I am entitled to 9 CAD discount if I return the gas to a quarter. Thats what I did. However, when I returned the truck the cusservice did not give me that discount.

Laith A. 
Rating:
4.0

Customer did not leave a comment.

Lyudmil K. 
Rating:
5.0

Keep up the good work

Greg G.  |  First Impressions 
Rating:
1.0

I was told I would get 7 dollars refund if I fill the tank up to a level and yes I did fill up but no one contacted me regarding the refund

Vedanth Reddy B. 
Rating:
3.0

I have rented trailers and vehicles from this location on several occasions over the past number of years. Each time I have attended, regardless of the time of day, there is ALWAYS a wait due the store being severely understaffed. On August 29th, I rented a motorcycle trailer and attended the store at 7:20 AM. The lone male CSR came out from the rear of the store and said: "It's gonna be a bit...I'll be with you soon." Approximately 15-20 minutes later, he emerged and processed me. I purposely went on-line to my account the night before to "Check-in" and provide photos of my driver's license and information as requested as it stated this would "expedite" the check-in process at the store. There is no "expediting" the current U-Haul practices / process as I provided exactly the same information to the clerk in person as I did the evening before on-line. I was eventually on my way within approximately 40 minutes (please note that I was alone in the store initially until other customers attended) This process is not at all efficient. I returned the trailer later that evening at 5:30 PM and again found one CSR who was attempting to settle a dispute with a customer over the monthly rate he was quoted but was charged far more according to the customer. This process took no less than 15-20 minutes and I was only there to drop off the trailer. the irony is that my attention was drawn to a large sign prominently displayed which states: "Aggressive and Abusive behaviour or comments against our staff and customers will not be tolerated and will result in immediate cancellation in any and all reservations and or appointments. Thank you for being considerate". The customer service model currently being used by U-Haul requires immediate overhaul. The unnecessary continuous waiting times and callous manner in which customers are treated and made to wait are completely unacceptable. You cannot expect people to wait consistently and not become frustrated. The posting of the previously mentioned signage does not permit U-Haul management or employees to make such an easy rental process difficult, time consuming and inconvenient. While there are now limited companies who rent vehicles and trailers, customer service should actually become the U-Haul priority and not permission to delay people because of inadequate staffing. Very disappointed repeat customer.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

walter C. 
Rating:
3.0

First truck I picked up had service engine light on, so I went back and exchanged it for a different truck. The second truck had a broken windshield and the air conditioning did not work.

Brad H. 
Rating:
4.0

Your open trailer is a bad design, the gate on the back has a grate , which is fine but when you have rock in the bed, the rock gets jammed between the grate and the solid metal piece you have welded to the back of it.. no place for the loose rock to come out. Could not totally clean it out because of this. They didn't seem to change me a cleaning fee, so all good but that was a pain.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Kerry G. 
Rating:
4.0

You should get money back when you drop them off early kinda feel crappy about that

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
2.0

The customer service was not realistic at all. I was charged $23 for gas on top of I had already put $5 gas as I drove the vehicle for 9 miles only!! My mistake is that I didn't take a photo of the gas gauge as I was given a vehicle with a half tank on paper although the gauge was just below half, then I was accused of not returning the vehicle with half tank although I returned it with the gauge just below half!!!!! I was treated like a liar, then when I heard about the charge and offered to take the vehicle and put more gas the Lady said that she already processed the charge without telling me and cannot do anything about it. It was humiliating and frustrating at the same time and the lady said that if I want to file a formal complaint then to go ahead and do that!!!!!!! Never dealing with them again.

riadh S. 
Rating:
2.0

There was water damage destroying more than half my stuff leaving moldy furniture and boxes. There was loads of mice fecal matter.

EVE S.  |  Overall Experience 
Rating:
5.0

Everything was great!

Katherine F. 
Rating:
5.0

Great operation Thank you

susan B. 
Rating:
5.0

The only thing I would suggest that the 5'x9' open trailers and the larger ones carry a spare tire in case one of the tires has a low out on the highway or just a flat . This would prevent long hours of waiting for someone to come out from uhaul and fix it. I would also suggest to get rid of the call center and have people call directly to the specific store they want to rent from . I rent a lot of trailers and the one time I was forwarded to a call center and the women “Andrea” wasted a lot of my time and almost didn't get a trailer due the store hours. Terrible experience!! The ladies that work at the Dougal Uhaul were fantastic.

Damir M. 
Rating:
5.0

Customer did not leave a comment.

Kamel J. 
Rating:
5.0

Customer did not leave a comment.

GAUTAM B. 
Rating:
4.0

Although there were no working trailer lights the staff worked hard at rectifying the situation. The customer service went above and beyond what some other companies would do to satisfy an inconvenienced customer. The you lady who works here, amazing. She's nit afraid to get her hands dirty or get under the vehicle to troubleshoot. I even commented to her that now I see why she has so much bruising on her legs.

EVE S. 
Rating:
5.0

Customer did not leave a comment.

MARKR V. 
Rating:
5.0

Customer did not leave a comment.

Jalal B. 
Rating:
5.0

it was great service, very fast and easy to understand. would recommend to other looking to move

emily E. 
Rating:
3.0

The trailer was dirty and just before our destination got a flat tire. The whole dam day ruined because road side assistance sucks. 7hours to fix the dam tire! 😡maybe you should have spare tires on the trailer. Could've avoided the waiting game.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Alberto P. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO JOSE P. 
Rating:
3.0

Customer did not leave a comment.

Mark O.  |  First Impressions 
Rating:
1.0

Ensure good customer service and provide clean vehicles

Nayeem Z. 
Rating:
5.0

Nothing.. All went smooth and easy

Mark G. 
Rating:
4.0

I received with a lot of dirty and I returned very cleaned and I didn't receive any bonus.

Leonardo C. 
Rating:
1.0

The parking lot is ridiculously small and overpacked with trucks and trailers. There is no reason that some of this equipment can't be distributed to other locations that aren't well equipped. Too many customers are forced to pickup at this location yet it is understaffed to handle the traffic.

Faith N. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

I'm not really sure. We were so pleased with Uhaul the last tiime we used them, that we immediately chose them for our moving and storage this time. Oh, the truck we had last time had a dolly in it. This truck did not. Perhaps, your staff could ask if we require one for next time. Otherwise, we are extremely pleased!

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW SAMUEL J. 
Rating:
2.0

Again the staff must have been brand new, lack the knowledge to serve us. I waited in the registration area for 5 minutes before anyone came into the room.

AnnaMarie B. 
Rating:
5.0

Very good service. Thanks

John F. 
Rating:
4.0

Need to clean windshield it was a mess when picked up. Please top up washer fluid , there was none or it did not work. The GM vans are very uncomfortable to drive for tall people. I would have preferred a minivan.

Ralph M. 
Rating:
4.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Daryl O. 
Rating:
5.0

Customer did not leave a comment.

Murray G. 
Rating:
5.0

Customer did not leave a comment.

Marisa C. 
Rating:
5.0

Very friendly staff

Grant S. 
Rating:
4.0

Very good experience. But they didn't explain how much I owed

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Dan J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto P. 
Rating:
1.0

Spots are very small to park in long wait times especially for people who have pre booked Suggestion if notnprebooked those people should step out of the line prebook online then step back into the line! People who are organized and have pre booked should have some type of perk for doing so! Everyone's time is valuable but if you do your part it will always go smoother!

Nicole M. 
Rating:
5.0

I don't understand how you advertise $19.95 for a rental yet my daily charge was $109????? I only had the van for 6 hours thinking I would be charged $19.95 but the misleading advertised price was not charged. Instead I was charged $90 more that expected. Not impressed.

Verna W. 
Rating:
3.0

I had a terrible experience renting a cargo van to move from Windsor, ON to Ottawa, ON. 1.5hrs in the vans AC malfunctioned, I sat and waited for call backs from customer service and then road side assistance. No one would even come out to check the vehicle. I was instructed to return the vehicle to Windsor in order to exchange for another one. I was incredibly frustrated we were not able to perform the exchange at a uhaul nearby. We had to drive another 1.5hrs back to Windsor for the exchange????!!! Upon arrival to Windsor the store manager made promises to me re reimbursement for time, moving furniture, fuel etc...Get promises in writing!! She went on vacation without informing assistant manager Kyle Desbien about the details regarding my rental. The only reason why I am taking the time to write this review is to say that Kyle Desbien at the Dougall rd location is the saving grace for a company that claims to provide an excellent service. I'm serious, Kyle Desbien deserves a raise!

Kaphalen O. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
3.0

Very Friendly, thank you

Rose-marie D. 
Rating:
5.0

Customer did not leave a comment.

shelley R. 
Rating:
5.0

Absolutely no improvements necessary, thank you for being so fast and accommodating!!

Jennifer P. 
Rating:
2.0

I was told to pick up on Walker Rd today by the booking phone agent which was incorrect as they did not have trailers. Dougal Ave has all the trailers though, in their tiny parking lot with weird angles. You cannot move anywhere through that parking lot without having to squeeze between other vehicles. By squeeze I mean there is 2-3” of clearance for another vehicle, inexperienced drivers should very much avoid this location. Today was also the first time ever I had to return equipment to the same uhaul location I rented it from. There was wood debris and small screws in the trailer. Not the best thing to be throwing over the roadway in our own city. I removed the screws I saw but I didn't end up using the trailer today, so I did not sweep the wood pieces. Customers should be able to inspect the equipment before they're asked to pay. It would also be nice to see equipment spread out across locations to prevent a drive into the city core for a trailer.

ALEXANDRU B. 
Rating:
5.0

Customer did not leave a comment.

Esrafil J. 
Rating:
3.0

Is too late for answering the customer in store.

Farzad M. 
Rating:
1.0

There is no professionalism at this location. The Truck was not provided at 3 times and $50 was given to me. I got the truck in 4th attempt. The drop location was provided by the manager very far from my house while there were 10 Uhaul locations around my house in Hamilton. It was almost the downtown location and I faced a very tough time. I had to put extra gas and efforts. It was really horrible experience dealing with the executing who gave me thr drop off location. I called multiple times and they say that they will call me but I didn't get a call back. I lost almost $2000 because of this Uhaul location.

Ombir S. 
Rating:
5.0

Awesome service, great staff!! Keep up the good work. Rented a car dolly, employee was very helpful and ensured I knew how to use the equipment. I was able to cross the boarder and retrieve my family's car that broke down in Detroit and bring it back here for repairs.

DAN N. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

The pickup and drop off was chaotic. Long lines, long waiting time. Staff seemed untrained and ineffective. Extremely frustrating!

Cherrie-Lyn B. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
3.0

I denied for the rental insurance but stull it was charged in my bill, don't know why.

aakash B. 
Rating:
5.0

Customer did not leave a comment.

Najeh A. 
Rating:
3.0

Wait times on phone and in store are way too long. Fater customer service would be nice

Rhonda M. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
1.0

I got a van the was out of gas cost me 40 to fill to a 1/4 and my recipe said my cost was 29.73 and they charged me 43.29 now I have to go back and complain and try and get a refund Good luck right

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

obair S. 
Rating:
5.0

Customer did not leave a comment.

Shoaib S. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
3.0

The code for deactivation of the alarm is not working and no one has assisted me with it when I go to the facility and ask.

Lara W.  |  Online Move In 
Rating:
1.0

fuch uhaul.

james b.  |  Overall Experience 
Rating:
4.0

THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!

Barbara R.  |  First Impressions 
Rating:
2.0

The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.

Wesley M.  |  Overall Experience 
Rating:
5.0

Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.

Brian T.  |  First Impressions 
Rating:
1.0

They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit

MAUREENJOSEPHINE C.  |  Overall Experience 
Rating:
5.0

The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JOHN CURRAN JR

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Excellent customer

AMINE E.  |  Overall Experience 
Rating:
5.0

The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.

JOHN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERYLL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Red Scorpion P.  |  Overall Experience 
Rating:
5.0

When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs

barb m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D.  |  Overall Experience 
Rating:
5.0

The guy at uhaul was amazing and not to bad looking

Lisa A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

matthew C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanette P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAI SIDDARTH E.  |  Overall Experience 
Rating:
5.0

Special the new manager she's so use full help full and perfect person in this job.

SHAHRAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim p.  |  Overall Experience 
Rating:
5.0

Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need

SHAUN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne O.  |  First Impressions 
Rating:
5.0

Ty for all your help when i needed it Moss

SHAUN G.  |  First Impressions 
Rating:
3.0

Needs 24h climate control

Runy S.  |  Overall Experience 
Rating:
2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Ron M.  |  First Impressions 
Rating:
2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

JOANNE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmed K.  |  First Impressions 
Rating:
3.0

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Victoria M.  |  Overall Experience 
Rating:
5.0

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

KARA ANDREA C.  |  Overall Experience 
Rating:
5.0

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Lamar P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary w.  |  Overall Experience 
Rating:
5.0

All service provided was excellent

max g.  |  Overall Experience 
Rating:
3.0

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

leigh ann r.  |  Overall Experience 
Rating:
5.0

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Ali A.  |  First Impressions 
Rating:
4.0

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

anita h.  |  Overall Experience 
Rating:
3.0

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

Dan P.  |  Overall Experience 
Rating:
5.0

The staff was friendly, helpful, and accommodating, the price was fair as well.

john b.  |  Overall Experience 
Rating:
5.0

Great service.

Amaka A.  |  Overall Experience 
Rating:
5.0

Excellent staff! Very helpful

Temitope A.  |  Overall Experience 
Rating:
5.0

All went well thanks .

THOMAS L.  |  Reservation 
Rating:
5.0

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

bernice r.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and supportive. The facilities were clean and accessible.

Paul B.  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating. Thanks a lot. Bernice Rambert

bernice r.  |  Reservation 
Rating:
5.0

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Tanya M.  |  Reservation 
Rating:
4.0

all good

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Claude S.  |  Overall Experience 
Rating:
1.0

We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.

Chris M.  |  Overall Experience 
No reviews have been submitted for this location.

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