Customer Reviews for U-Haul Moving & Storage of Windsor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Windsor

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JOSEPHP D.
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Customer did not leave a comment.

Christine G.
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Customer did not leave a comment.

brenden B.
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friendly and helpful staff

NOELJ B.
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I was very happy with your service, thank u.

WILLIAMHENRY R.
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Customer did not leave a comment.

PETER B.
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Pleasant staff. Very friendly and accommodating. Easy in and out.

Sandor T.
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I used this location in the past several times as I was satisfied with what they had to offer and was on the lot for immediate rental

CHELSEA B.
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Great customer service! Jaclyn was extremely friendly, professional and willing to answer any and all questions. Thank you

rita E.
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I had called to ask about the rental carts, if there was a tread climbing cart. I was told no. When at the store, a cart like that was seen. I would have rented it, but had made plans otherwise because I was told not available.

Mathew Sam Paul A.
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Very Good response from the associate who helped me there .

DESIREE JAIME H.
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I had a problem with a certain employee, he tried twice to charge me double the amount that I would have to pay. I do not appreciate price gouging when i am a loyal customer and i use uhaul services when needed, because it is price efficient and usually good customer service.

Mark N.
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Customer did not leave a comment.

KYLEROBERTACE D.
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Customer did not leave a comment.

Georgiana Gheorg A.
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Customer did not leave a comment.

DAVIDRALPH C.
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Fill up each vehicle rather than have the customer have to adjust to where the gas line on the meter is. That was very hard to manage and moved the experience from excellent to tedious. That was why the average reading was given. It made it next to impossible to judge what the right level of fuel should be put in the truck. If it was full, then it is an easy matter to refill it.

MICHAELDANIEL I.
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Customer did not leave a comment.

Kevin B.
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Manager very ignorant and people skill was very lacked.

MARKPAUL N.
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MUHAMMAD S.
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Timothy F.
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Marcell C.
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FERRIS MUNTHER G.
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MINGWEI J.
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EDWARDALAN C.
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Good job

Joseph K.
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Employee's where not wearing a mask. Three staff members. One without a mask all together one below the nose and a third hanging from one ear.

Jason U.
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Customer did not leave a comment.

Md M.
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1. The representative ask the the emergency contact number (which may be family members,e.g. spouse) and people need to tell it loudly in front of other people which is not good for privacy & security reasons.

ROBERTJ H.
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The server was not wearing a mask!!!

Andrei B.
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Excellent service, very helpful employees

AHMEDMF L.
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Great service

James A.
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Customer did not leave a comment.

MD M.
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The representative Caroline Klich's ustomer Service was excellent.

Deshawn B.
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Customer did not leave a comment.

Steve R.
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Confusion with items reserved weren't there and ready even with advanced booking appointment I still had to go to the Walker Road location to pick up my reserved items because Dougal location allow someone who didn't Reserve the items to take my reserved items. What is a reservation system for if you do not follow your own system rules and policies.

COLTON B.
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Derrick G.
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jaspal S.
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Matt R.
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Udo K.
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outstanding personal service provided!

DONALDA S.
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All was good staff very helpful and friendly

Seyed S.
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Please before booking make sure you have all trucks and rental equipment in the location.

Mary-Lou B.
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Staff polite and helpful

Zyad I.
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employee training

Nico V.
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Good job

Peter L.
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Customer did not leave a comment.

Jason B.
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Very good at explaining what to expect. No broblems at all.

Tina J.
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Fast and professional

BONGSOO K.
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Customer did not leave a comment.

OLUBUNMI S.
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Customer did not leave a comment.

Rolando S.
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Better communication. Spoke to customer service over the phone, was promised a rate including the amount of Kms. When arrived at the location for pickup the gentleman at the counter gave me a different price. After explaining he agreed to my phone conversation with the customer service. When I dropped off the vehicle another gentleman at the counter again had no idea and gave me another different cost and must higher....he had to verify everything after I complained. Broken communication!! However, I received a call and everything was fixed according to my initial conversation with customer service.

John G.
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They were very helpful they hookup to my truck an check to make sure it was secured to my truck Thank You

George F.
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Customer did not leave a comment.

PATRYKSTIWEN S.
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Customer did not leave a comment.

STEPHANIE M.
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TRAIN EMPLOYEES BETTER. DIFFERENT INFORMATION FROM INDIVIDUALS. ORDER 20FT TRUCK-RECEIVED 15 FOOTER. TOOK TWICE AS LONG TO MOVE. WAS TOLD I WOULD GET FIFTY DOLLAR REBATE BECAUSE OF TRUCK DIFFERENCE-NEVER MATERIALIZED.

MICHAEL W.
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Customer did not leave a comment.

robert P.
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Paul F.
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Great service and team at this location.

Shahbaaz S.
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Rob was great in helping but the other guy who was on the shift on saturday at 3pm November 7th 2020, told me that they dont have any 20 or 26ft trucks available and when I asked Rob he found out its available the other guy was least bother to help and this is not the first time he did so..

Anthony P.
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Reliable

Erich E.
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Customer did not leave a comment.

Muraleedharan V.
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Customer did not leave a comment.

Beverly B.
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When I made reservations please have things ready and not ask me the very same things that I already filled out. That was a complete waste of time and a inconvenience.

Jason F.
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One person working. 3 reservations made at the same time makes for a long process of getting people off on their journeys. Understandably during covid 19 there are longer waits but setting up reservations that are not staggered not only increases risk on staff but your patrons. Also makes what can already be long days on your customers even longer.

Sandi J.
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Staff member Jacqueline was super friendly and efficient helping me out when I made a mistake in the van>truck size. Fixed really quickly and ended up saving me a lit if tine upon return. Thank you!

Adam T.
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Guy working the counter was lippy and disinterested

tom K.
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Customer did not leave a comment.

Clinton L.
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Hadr L.
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They been great

Maria M.
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The overall experience was really good. Would definitely use them again with no hesitation.

constantin C.
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Customer did not leave a comment.

Mohamad Bashar A.
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Customer did not leave a comment.

J-Andre L.
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Salman G.
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Michael L.
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Abdullah D.
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This was the fourth time I am using a U-Haul truck the first three times were really useful but this one was really bad because there was no blankets and there was there was no cart

Lisa Soullieire D.
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Helpfull staff

Giuseppe M.
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Clean inside vehicles better. Install no smoking signs.

Demetre S.
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Very helpful and courteous staff.

Chris D.
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service was excellent was easy and efficient.

shawn M.
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Easy dropoff and billing.

Salam A.
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Customer did not leave a comment.

Param Jit M.
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Always be careful and get a video recording of the contract while the agent at Uhaul is asking customer to sign, because when returning the equipment, Uhaul agent charges extra which wasn't mentioned while picking up.

JEFFREYR H.
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Customer did not leave a comment.

Ernst M.
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great services

BLESSEDHARRISON N.
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Keep the good work up

RICHARDG P.
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Customer did not leave a comment.

Emidio F.
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AHTHAVANRAJA S.
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Balwant R.
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Paul P.
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Maybe ask more specific questions about where the drop off should be based on a more specific of the address I was unloading at—my bad. Thanks

Li Z.
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Full tank gas when you pick up! Never had before!

Jayne D.
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No issues at all. They were great - going above and beyond to get my hitch sorted out and aligned.

WAYNE C.
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Customer did not leave a comment.

Ronan S.
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Can't really do anything about it but this location is quite compact. Sometimes parking can be a hassle if there are a lot of other people there. But otherwise, a great place!! :)

Keith B.
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Customer did not leave a comment.

DONNA M.
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Zafaf J.
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David C.
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Larry M.
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Mohammad U.
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I rented a 15ft truck for 24 hours online, but when I went there they told me it's not available. They had one available but they wouldn't give it for 24 hours. They gave me a 10ft truck which mean I had to do multiple trips and pay extra to people who were helping me load and unload.

Ali Z. | Overall Experience |
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Customer did not leave a comment.

Ahmed K. | First Impressions |
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Customer did not leave a comment.

Victoria M. | Overall Experience |
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I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

KARA ANDREA C. | Overall Experience |
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The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

Lamar P. | First Impressions |
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Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

gary w. | Overall Experience |
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Customer did not leave a comment.

max g. | Overall Experience |
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All service provided was excellent

leigh ann r. | Overall Experience |
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I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

Ali A. | First Impressions |
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Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

anita h. | Overall Experience |
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There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

Dan P. | Overall Experience |
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Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

john b. | Overall Experience |
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The staff was friendly, helpful, and accommodating, the price was fair as well.

Amaka A. | Overall Experience |
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Great service.

Temitope A. | Overall Experience |
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Excellent staff! Very helpful

THOMAS L. | Reservation |
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All went well thanks .

bernice r. | Overall Experience |
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Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

Paul B. | Overall Experience |
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Staff were very helpful and supportive. The facilities were clean and accessible.

bernice r. | Reservation |
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Everyone was very accommodating. Thanks a lot. Bernice Rambert

Tanya M. | Reservation |
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I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Elizabeth H. | Overall Experience |
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all good

Claude S. | Overall Experience |
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Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Chris M. | Overall Experience |
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We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.

No reviews have been submitted for this location.

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