Customer Reviews for U-Haul Moving & Storage of Windsor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Windsor

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ZHIBIN W.
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Just good! Thank you!

Charlene L.
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Excellent customer service. Disappointed that truck was on gas fumes upon pick up, therefore had to add gas before and after to ensure the correct level was maintained. That being said, they did compensate me positively for my inconvenience. Would recommend this location.

Carol O.
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Customer did not leave a comment.

Anup K.
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Customer did not leave a comment.

Jeffrey L.
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Great experience, very friendly staff, thanks for making our moving experience a good one!

Tracy T.
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I had an excellent experience. Nice people. In and out in a timely manner.

Dorin M.
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Top customer service from the guy working at the desk. Extremely friendly and helpful.. will rent again from here without question. Keep up the good work.!

Julia T.
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DO NOT try to pick up your uhaul after hours with the mobile function. It was a nightmare. Just go when they’re open to pick it up.

David D.
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Customer did not leave a comment.

carmen B.
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Customer did not leave a comment.

Bidhi S.
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Overall very good service and flexibility.

Frank V.
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Sami, and everyone else was awesome! Will be renting again !

Parmveer S.
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There is no provision to drop off the trailer,after hours and the u- haul app needs to be fixed.I paid $20.00 extra as I would not drop the trailer in the after hours.

Donald G.
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Customer did not leave a comment.

Patricia P.
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I have used your service at Dougall Ave location twice in the last year and both times received excellent customer service. Fantastic value too. THANK-YOU

Terry H.
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Waited too long to return vehicle

Emily B.
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Customer did not leave a comment.

Waseem K.
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Sam and his crew always have great customer service.

Jason C.
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Customer did not leave a comment.

Girish P.
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Customer did not leave a comment.

Gordon M.
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MY EXPERIENCE WAS PERFECT.

Saleh K.
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Before the last rental unit was not good at all the warring for the unit very badly cost me to repairs my car more than $250 damage thank you very much

Debra D.
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Very helpful staff Rented a motorcycle trailer and the equipment worked perfectly.

mark S.
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Customer did not leave a comment.

Kristian N.
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gas was the issue

Sharique A.
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Customer did not leave a comment.

Leigh C.
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There was no windshield wash.

Barry O.
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The trailer I had hooked up to my truck , the lights did not work. Had to swap it out for a different trailer that the lights did work. A bit of a hastle re-doing all the paperwork.

terry M.
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Customer did not leave a comment.

scott S.
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Customer did not leave a comment.

Jeremy W.
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Very professional

Jia C.
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Customer did not leave a comment.

Michael D.
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Christopher B.
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Michael J.
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All good here

Paula O.
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Customer did not leave a comment.

Joden B.
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Went smooth and the guys were an excellent help.

GLEN B.
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Customer did not leave a comment.

Fred V.
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Customer did not leave a comment.

Barb meloche R.
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nothing

Richard G.
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Customer did not leave a comment.

rob M.
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Customer did not leave a comment.

MICHELLE U.
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Customer did not leave a comment.

Rashid M.
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Customer did not leave a comment.

Allen K.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

Anita C.
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Store was clean and well presented, all employees that I dealt with were polite and knowledgeable. Great service overall, thank you for making my moving day easy!

ganesh P.
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Make booking easier without redirecting my call between 3 different departments multiple times

Kenneth C.
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Customer did not leave a comment.

Hadr L.
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Customer did not leave a comment.

Lou D.
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The equipment was as it should be and the staff was excellent. Sam was particularly helpful, knowledgeable and friendly, making the experience easy. Highly recommended.

Ehab E.
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I picked up the trailer on December 21 @ around 6:00 PM (NIGHT TIME -DARK). While I was driving it, the other cars on the road honked at me because there was no (((((taillight)))). I pulled aside to find out that the trailer taillight is not working because of some short circuit caused by burnt tail lamp that burned my car taillight car fuses. When I reached home, the store was closed and I had to call the headquarter. The agent was nice and helpful and asked to go back next day to fix the issue. I went next day and the guy there was very helpful and changes the trailer and helped me to fix the taillight. I appreciate the help and positive attitude of the customer service at headquarter and local office

Christine F.
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Alls good

Gillian M.
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Customer did not leave a comment.

Yurdaer B.
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Customer did not leave a comment.

Eric C.
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Customer did not leave a comment.

kamal B.
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Customer did not leave a comment.

Khalaaji M.
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The car is excellent cleaned. When the delivery was made, additional sums were added for the cleaning

Steve L.
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Customer did not leave a comment.

Deborah D.
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Tell us how much money approximately you have to spend for a quarter tank.

Lawrence R.
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Customer did not leave a comment.

Maurizio M.
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The people who were working in the office were super nice and helpful

John B.
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Outstanding professional service and superior equipment (rented the 4x7 trailer). We are not from the area and were helping out on a clean-up. Was so impressed with the location that I encouraged others to have a trailer hitch installed so they could take advantage of this great service (got a terrific quote too!).

Minjie Z.
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Customer did not leave a comment.

Gerald P.
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Great in and out service.

giovanni C.
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Good Customer Service

Dale N.
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Customer did not leave a comment.

Brandon B.
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Customer did not leave a comment.

Najla H.
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As a matter of fact, I believed 10 km would be the entire trip needed. When I had to return the cargo van, I had arrived at the store but due to needing to fill up some gas, I had to skip the store for 2km to come back from the gas station. I had asked for forgiveness but they still charged me those 2km extra. I would have appreciated the understanding not to be charged.

Dorothy L.
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Staff was more than helpful Excellent Service

Patrick J.
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If there is no parking spaces available don't start the rental until the renter has returned. Less environmental impact.

Ann wilson J.
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The staff at Dougall Ave were great - what a wonderful business model.

Francis T.
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Mobile app did not work for checking in. Need more parking at site. Exits were blocked so I could not leave. Staff ignored me when I tried to get help. No one came when I returned vehicle. Staff just walked by when I tried to flag for help. Ended up using the mobile app. There is a $12 charge on my credit, no indication what it is.

Paul B.
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to slow , everyone seems pre occupied with other stuff , will not be attending this location again sorry

Janelle H.
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The manager was rude and not helpful, I had questions and he didn’t answer them and was talking under his breath and looking at the computer the whole time. Made me feel like I was bothering him and didn’t want me in the store.

Raymond W.
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The staff was very helpful and the equipment worked as expected. We couldn't think of how you could improve on that! Thank you!

Ahmed A.
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Thank you

Donald S.
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Booked online, had to stand in line anyways... secondary contact number could have been populated online as well as credit card info verified at Pos like licence is. Hadn’t left property and full king can rolled out from under the seat. Assistant manager made things right, but, I did expect better.

James H.
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Customer did not leave a comment.

Mark M.
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Unable to adjust passenger mirror. It was seized and after trying to move it I cracked the glass portion of the mirror. It was pointed to the side of the van and therefore useless for vision. Had to use fish eye mirror but did not feel safe in knowing distance of vehicles behind when passing and merging. if not for Insurance purchase I would of been totally disappointed. At least if the mirror was seized could it not been positioned so one could see out the back and not just side of van.

Bhargav P.
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Thank you for helping in this way????...

Edward M.
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Customer did not leave a comment.

Rosendo G.
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Make more easy the attention to costumers we have to wait too long for service

sheila T.
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Customer did not leave a comment.

Dan M.
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This location and the other location in South Windsor were very helpful and knowledgeable for any issues I had. Would recommend them to anyone who asked me.

Frank D.
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Very friendly and excellent customer service!

James S.
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Tire on trailer was bald and had a 1.5” gouge in it and you could see all the way to the steal belts on the wheel, maybe inspect the equipment before sending someone down the high with it

Daniel K.
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Customer did not leave a comment.

Fozi O.
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Customer did not leave a comment.

crystal H.
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Awesome customer service!! Thanks so much for making our move smooth guys!!!!

Levi Z.
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Customer did not leave a comment.

Lawrence N.
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The only issue is sometimes it is so busy there is a long wait which for U Haul is a good thing I guess for me not so much

Albert R.
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I appreciate your customer service. I forgot my phone in the van and the next morning I got the phone at the front desk You are really trustworthy company.

Jun Yeb K.
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I had requested a dolly, but I did not get it. I called to remove from my billing as I had not received but I still got charged for it.

Bella L.
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Your recommendations concerning movers who could assist us was excellent. We were completely satisfied with their work and their Prices.

Edwin D.
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Customer did not leave a comment.

maureen T.
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Customer did not leave a comment.

Zakaria M.
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There was an issue with steering wheel/ system which causes wheel instability on speed over 90 km/hr. I had difficult time to manage it in my trip (more than 400 km). That could cause death for the passengers if the driver does not have enough driving experience. Aslo, the level of noice inside of the car was so high and unacceptable! This is due to the year of the car! That was a terrible experience.

JAMES B.
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Customer did not leave a comment.

Claude B.
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Customer did not leave a comment.

leigh ann r. | Overall Experience |
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I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

Ali A. | First Impressions |
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Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

anita h. | Overall Experience |
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There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

Dan P. | Overall Experience |
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Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

john b. | Overall Experience |
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The staff was friendly, helpful, and accommodating, the price was fair as well.

Amaka A. | Overall Experience |
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Great service.

Temitope A. | Overall Experience |
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Excellent staff! Very helpful

THOMAS L. | Reservation |
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All went well thanks .

bernice r. | Overall Experience |
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Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

Paul B. | Overall Experience |
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Staff were very helpful and supportive. The facilities were clean and accessible.

bernice r. | Reservation |
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Everyone was very accommodating. Thanks a lot. Bernice Rambert

Tanya M. | Reservation |
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I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Elizabeth H. | Overall Experience |
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all good

Claude S. | Overall Experience |
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Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Chris M. | Overall Experience |
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We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.

No reviews have been submitted for this location.

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