Customer Reviews for U-Haul Moving & Storage of Windsor

Rating:

4.0

Self pick up took longer the. expected, however the return was the best experience I have ever had with U-Haul. Well done.

Rating:

5.0

Very fast and helpful dropping off trailer.

Rating:

5.0

Consistently good experiences there even with the challenges of the pandemic.

Rating:

4.0

Fix pre-booking on the website so it's more compatible with Canada. It through me out three times. When I called to book we were told pick-up time was 7pm but location was closed at 6pm. Staff stayed overtime to accommodate me and said the call in booking centre doesn't look to see what the hours of the location are and that the hours of operation need to be corrected on the website.

Rating:

5.0

We had personal complications and Uhaul really did go out of the way to help us. Was very pleased. Thank you.

Rating:

4.0

A guy asked me to keep sitting in the equipment and rudely said that he will get back to me when he's done dealing with other customer. Well, I don't see a point in just sitting there, time is money and I shouldn't be wasting it just sitting there. Ps: have an efficient drop off assist service.

Rating:

5.0

So fast, kind service and I like it.

Rating:

5.0

The staff I was retrieving my truck to had a lot of attitude may be due to my colour and took longer than what it usually takes to return a truck after I finished everything online, there was a Other lady who was talking to him all the time he inspected the truck and just chatting while walking slowly making us wait...all of this after I finished the return on my phone..and went inside to drop the keys off..great

Rating:

1.0

I ordered dollys, paid for them.... then when I arrived they didn't have them. Called for a refund, never got one. The truck measurements were off so what I was using it for didn't ft and it was a waste of my time and gas, the brakes were terrible, mechanically the truck needs work. Super unimpressed about my experience this time and I've been a Customer for some years now.

Rating:

5.0

Nothing really, the staff was friendly and actually hooked up the rented trailer to my truck...much appreciated with my bad knees. Couldn't have been easier and prices were reasonable. Thanks U-Haul!

Rating:

1.0

Customer service is very poor They are rude Called in to let them know I might have left my keys in the truck They first put me oh hold And then told me the truck was out And they will give me a call back Well 2nd week now still no call back Poor They need to be trained to be polite and courteous

Rating:

2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Rating:

3.0

Truck was not swept and the windshield/windows required cleaning. I also had to luv the tailgate rails; as the door was hard to open and close.

Rating:

5.0

Great supporting staff.

Rating:

5.0

The truck was clean, but the check engine light came on. The ride was chugging from 50-65 mph. Really bad. Braking from 30 mph to 0 stop was terrible, 4000 rpm. Transmission issue I think.

Rating:

5.0

Do not provide trucks 1/2 full of fuel. They should be full at the time of rental so it easier to return full as opposed to guessing how much gas to put in. It's an annoyance that can be easily eliminated.

Rating:

5.0

Great location. Highly recommend

Rating:

2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

Rating:

5.0

If uhaul would have Let me know that I can get one month free storage until when I called to book the truck rental I would have booked a unit. I

Rating:

5.0

every thing is good

Rating:

5.0

Had a great experience on Saturday when picking up my uhaul and arranging a storage unit. Jacklyn was helping me out and she was nothing but great ! Very helpful and informative while doing it all in a timely manner as they were very busy. I would highly recommend this location to anyone just from the experience I had on Saturday ! Thank you for making moving a little less terrible Jacklyn

Rating:

5.0

friendly and helpful staff

Rating:

5.0

I was very happy with your service, thank u.

Rating:

5.0

Pleasant staff. Very friendly and accommodating. Easy in and out.

Rating:

5.0

I used this location in the past several times as I was satisfied with what they had to offer and was on the lot for immediate rental

Rating:

5.0

Great customer service! Jaclyn was extremely friendly, professional and willing to answer any and all questions. Thank you

Rating:

5.0

I had called to ask about the rental carts, if there was a tread climbing cart. I was told no. When at the store, a cart like that was seen. I would have rented it, but had made plans otherwise because I was told not available.

Rating:

5.0

Very Good response from the associate who helped me there .

Rating:

5.0

I had a problem with a certain employee, he tried twice to charge me double the amount that I would have to pay. I do not appreciate price gouging when i am a loyal customer and i use uhaul services when needed, because it is price efficient and usually good customer service.

Rating:

3.0

Fill up each vehicle rather than have the customer have to adjust to where the gas line on the meter is. That was very hard to manage and moved the experience from excellent to tedious. That was why the average reading was given. It made it next to impossible to judge what the right level of fuel should be put in the truck. If it was full, then it is an easy matter to refill it.

Rating:

2.0

Manager very ignorant and people skill was very lacked.

Rating:

5.0

Good job

Rating:

1.0

Employee's where not wearing a mask. Three staff members. One without a mask all together one below the nose and a third hanging from one ear.

Rating:

2.0

1. The representative ask the the emergency contact number (which may be family members,e.g. spouse) and people need to tell it loudly in front of other people which is not good for privacy & security reasons.

Rating:

5.0

The server was not wearing a mask!!!

Rating:

5.0

Excellent service, very helpful employees

Rating:

5.0

Great service

Rating:

4.0

The representative Caroline Klich's ustomer Service was excellent.

Rating:

3.0

Confusion with items reserved weren't there and ready even with advanced booking appointment I still had to go to the Walker Road location to pick up my reserved items because Dougal location allow someone who didn't Reserve the items to take my reserved items. What is a reservation system for if you do not follow your own system rules and policies.

Rating:

5.0

outstanding personal service provided!

Rating:

5.0

All was good staff very helpful and friendly

Rating:

3.0

Please before booking make sure you have all trucks and rental equipment in the location.

Rating:

5.0

Staff polite and helpful

Rating:

1.0

employee training

Rating:

5.0

Good job

Rating:

5.0

Very good at explaining what to expect. No broblems at all.

Rating:

5.0

Fast and professional

Rating:

5.0

Better communication. Spoke to customer service over the phone, was promised a rate including the amount of Kms. When arrived at the location for pickup the gentleman at the counter gave me a different price. After explaining he agreed to my phone conversation with the customer service. When I dropped off the vehicle another gentleman at the counter again had no idea and gave me another different cost and must higher....he had to verify everything after I complained. Broken communication!! However, I received a call and everything was fixed according to my initial conversation with customer service.

Rating:

5.0

They were very helpful they hookup to my truck an check to make sure it was secured to my truck Thank You

Rating:

3.0

TRAIN EMPLOYEES BETTER. DIFFERENT INFORMATION FROM INDIVIDUALS. ORDER 20FT TRUCK-RECEIVED 15 FOOTER. TOOK TWICE AS LONG TO MOVE. WAS TOLD I WOULD GET FIFTY DOLLAR REBATE BECAUSE OF TRUCK DIFFERENCE-NEVER MATERIALIZED.

Rating:

5.0

Great service and team at this location.

Rating:

3.0

Rob was great in helping but the other guy who was on the shift on saturday at 3pm November 7th 2020, told me that they dont have any 20 or 26ft trucks available and when I asked Rob he found out its available the other guy was least bother to help and this is not the first time he did so..

Rating:

5.0

Reliable

Rating:

3.0

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Rating:

5.0

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

Rating:

5.0

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Rating:

5.0

All service provided was excellent

Rating:

3.0

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

Rating:

5.0

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Rating:

4.0

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

Rating:

3.0

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

Rating:

5.0

The staff was friendly, helpful, and accommodating, the price was fair as well.

Rating:

5.0

Great service.

Rating:

5.0

Excellent staff! Very helpful

Rating:

5.0

All went well thanks .

Rating:

5.0

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

Rating:

5.0

Staff were very helpful and supportive. The facilities were clean and accessible.

Rating:

5.0

Everyone was very accommodating. Thanks a lot. Bernice Rambert

Rating:

5.0

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Rating:

4.0

all good

Rating:

5.0

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.