Customer Reviews for U-Haul Moving & Storage of Windsor

Rating:

3.0

The dual axle open trailer that I rented didn't have working brakes. I've rented these trailers often enough to know that they have working brakes, as I can feel the brakes when stopping with a load. I told the gentleman who unhooked and checked me out, but he told me these trailers don't have brakes, and they only have an emergency brake if it becomes detached. I told him he was incorrect, but he refused my advice. My trucks have severe duty brakes, so I'm not worried about it, but someone who rents this trailer without the proper brakes might have an issue stopping. After I looked up on U-Haul website, I showed the man that these dual axle trailers do have hydraulic surge brakes built in, he disregarded what I said, and I doubt he booked it in for service. Safety should be a priority for such a large company like U-Haul.

Rating:

4.0

I made my first reservation at a satellite location 3 weeks before . It was confirmed The day before pick up I was told it would not be available Fortunately Daryl the manager in Windsor was able to help and saved the day.

Rating:

1.0

They send me an invoice mentioning I returned the equipment 2 days after I already did with an employee. Now I need to open a claim to get my money back because of course thwy charge me 2 days extra and insurance but that is wrong. I do have my proof when I returned it with my appbut also with video recorded. But still need to open a claim. Always double check what they charge you!!!!

Rating:

5.0

Hasan was very helpful.

Rating:

5.0

Excellent service, staff were very helpful and truck worked great. Thanks!

Rating:

1.0

2nd time In a row, I rented a auto car trailer from this location and have had to return it almost instantly!! THIS LOCATION CLEARLY DOESNT CHECK THEIR TRAILERS TO ENSURE ISSUES ARE FIXED!

Rating:

4.0

Polite and efficient. Well done.

Rating:

4.0

The staff was good. The lights on the first trailer didn't work but the staff member quickly got me set up with a different trailer and on my way.

Rating:

5.0

Friendly and professional staff.

Rating:

1.0

I filled the tank when I returned it. Now your saying used left it at just over half a tank. That's a joke. The distance of my move wouldn't even come close yo using that much. Plus I filled it before returning it. Make sure you take pictures of your fuel before and after return. So sad because it was do busy so they said they will just send ne an email showing what I owe. Never again. Stay until they check it.

Rating:

5.0

Keep the same style

Rating:

5.0

Place was clean, wait very short, I was on my way in no time and the trailer was clean.

Rating:

4.0

I dont like the idea of 3/4 full fuel tank, it is very difficult to fill it right there. other than that it was excellent.

Rating:

5.0

Excellent service

Rating:

5.0

Samatha was very helpful in finding the right sized trailer once I realized that they one I reserved was too small. Ahmad was awesome. He changed my hitch ball to the right size and hooked the trailer up for me etc. The world would be a much better place if there were more people like Samatha and Ahmad in it. Thank you for the opportunity to provide this feedback. Looking forward to my next rental. Cheers.

Rating:

5.0

Great customer service

Rating:

4.0

Just the truck itself was very old and has a lot of noise inside when we drive it. Also fuel consumption was very high.

Rating:

5.0

Well layed out location

Rating:

4.0

I prepaid for a lock that I never got so that was nice

Rating:

5.0

My only gripe with U-Haul is that you generally have to wait 10-20 min as they're usually busy. Other than that the staff at the Dougall location was amazing. Great experience overall. 👍

Rating:

5.0

Busy place. Many of us waited while a guy got a quote. It would be great if they could do it online, as many needed attention now. But... it didn't take long once the guy got his information.

Rating:

5.0

I was extremely happy with the whole rental experience. The price was reasonable and the agent who helped us was extremely friendly and helpful. I regret that I can’t remember his name, because he deserves a special shout out. The only improvement I can suggest is to maybe do a quick sweep of the trailer floors between rentals.

Rating:

3.0

Can be delays in picking up at times due to limited staffing and many customers at once.

Rating:

1.0

Customer focus rather than taking advantage of your customers

Rating:

5.0

The manager gave exceptional service.

Rating:

5.0

Smooth rental. Easy pickup and dropoff. Will use again. Thank you.

Rating:

5.0

No issues whatsoever.

Rating:

5.0

Wonderful service

Rating:

5.0

Everything was smooth and professional.

Rating:

5.0

No complaints Is the best service

Rating:

1.0

I have driven only 50 km but i was charged for 350 km just that i didnt have proof that i didnt click odometer picture uhaul not able to help me

Rating:

1.0

Very unprofessional staff poor service

Rating:

4.0

Although i booked ahead, the entire computer system was down and I was told I would be unable to get a vehicle. Somehow he managed to print out some information and get me a van for the day. The tank was 3/4 full, and windshield was so dirty on the inside, I had to clean it in order to drive safely. Upon returning 24 hours later, I had no idea how to gage 3/4 level, so I filled it up completely and relayed my comments. Computer system was still not functioning. Location is convenient, clean, and gentlemen are friendly.

Rating:

3.0

I drove 10 km in the van. I took a picture of the gas gauge and showed it to them that it wasn't what they said on the paper. And I filled it back up to over where it was. The guy said he would adjust it since it was wrong when I started out. And my $20 van rental turn into $100 van rental because they charged me $22 for fuel that I didn't use. If the van uses $32 in gas to go 10 km I don't think people would be renting them. No one could afford that. I will be calling today to try and get my money back for the fuel. But it's ridiculous that I have to do that after speaking to the guy and him saying he would fix it. His name was ahmed

Rating:

5.0

Fantastic customer service. All the employees at this location are amazing.

Rating:

5.0

I think you have everything well done.

Rating:

5.0

The staff and manager exceeded my expectations. They very pleasant and helpful.

Rating:

5.0

Smells for tomorrow

Rating:

5.0

Excellent customer service 👏 thank you 😊

Rating:

5.0

Great help! Thank you

Rating:

1.0

truck was loud and noisy. needs seal between driver window . no cruise control which was a pain. truck needed to be sweeped. truck only had a quarter tank of fuel which was annoying. employees are not friendly and helpful enough.

Rating:

4.0

High price

Rating:

3.0

Mileage truck showed and mileage which was on paper differed by 15 miles/ 24km. I was fortunate that I noticed that before driving away from pick up location. Had I not noticed, I would have ended up paying $30 extra. This difference could be just error but person at store should check the vehicle before giving away. But if this is intentional, then this is sad and unfortunate.

Rating:

1.0

Worst location

Rating:

5.0

Excellent customer service!

Rating:

1.0

This is the worse location and worse u haul trucks to pick. Their trucks are filthy and have no control , this is my second time i rented from this location and both time i had same issue and they are charging cleaning fee for no reason. I do not recommend this location to anyone as the truck they gave it to me had a engine light on and have alignment issues.

Rating:

1.0

I advise you to change the person in charge here. I think his name is Hassan. He works in the evening.

Rating:

1.0

Was told that my deposit would be sent to me without listening that it was on debt card. Said oh well, too my damaged items from the leaking roof.

Rating:

5.0

Great service very fast.

Rating:

5.0

Went to a U-Haul at Millen and collage and they wanted 100.00 cash deposit plus 190.00 payment. Which I said was insane, went to the one at prince n Techumseh - the system was down… ended up going to the main U-Haul on Dougal which we should of went to right away… they only asked for the standard deposit along with the cost which was all together 183.77 or close together. ( have moved together so I was expecting this) not the 100.00 cash deposit … U-Haul main was professional and polite… the one asking for a cash deposit was rather shady and I didn’t trust!! Didn’t give a reason for this “ deposit in cash” on top of the 190.00 … seems fishy when the main U-Haul was only asking for just that amount if not a little less and my over all bill was 135.94. Thank you.

Rating:

5.0

Nothing. Everything was great.

Rating:

5.0

Fantastic service, fixed wiring that was improperly installed at a 'specialist'. Took time to ensure everything was proper before sending me off.

Rating:

1.0

I ordered a dolly didn't get it.. pull my back because there was no dolly.. was told truck was just to my left outside. I walked the lot 3 times it was buried in the back trucks heat didn't work right. Not happy missed a day of work.. actually I'm very upset

Rating:

5.0

The workers were excellent. They went over and above to help me out from hooking up the trailer to making sure all the lights and equipment was working. I would recommend this Dougal location in Windsor to all my friends.

Rating:

5.0

The vehicle was Top Notch. The customer service was excellent.

Rating:

5.0

Darrel was very thorough and very personable. Quick service. Very clean trailer!

Rating:

4.0

I inquired about renting a uhaul ahead of time and explained my plan to the employee. I was never notified of being charged an extra $20 for returning the uhaul after hours. It was advertised as if it was the same price. The day I went to get the uhaul, again no mention of a $20 fee but I was billed for it. It was not appreciated.

Rating:

5.0

The staff ( Hassan) very professional and extremely helpful. He manged to up sell.

Rating:

3.0

Lights on the trailer I was picking up were not working after we hitched up. Had to switch to another trailer.

Rating:

5.0

Best ever

Rating:

5.0

Always use this location. Personel are very accommodating and helpful. Enjoyed the first month rental unit free.

Rating:

3.0

Clean truck off ,bring up to better pickup area have somebody else do a walk around with me to check for damage and it's got proper license plate I didn't check it even though I was texted a message to not my job

Rating:

5.0

My only issue was I initially rented from Walker road location which I live very close to but the unit I picked was at Dougall. Everything did go well but it would be nice to have it where I rented.

Rating:

5.0

Great job

Rating:

5.0

Satisfied

Rating:

5.0

I used 2 unit storages from end of March to end of November. Booking was easy. Driving to the storage for loading and unloading also was easy. There were no mold or bad stuff on my things even after 9 months. I was using unit 1005 and 2005 outside. I am not sure what were the access hours to the unit, i just know that my boys were able to put the moving boxes there in the middle of the night as we had to empty the house which was being sold by a morning. Self checkout option is a very good option for busy people. Because usually if we need to do that through the réceptionniste, that is going to take a long time as it is always a long queue of people there RECOMMENDATION to customers. Do ur reservation online or through the app, and just go for the key pickup there to save urself ur time Thanks to the store staff. I think U-Haul company should make some changes to the app to make it work faster Thanks again for the storages

Rating:

1.0

I couldn't get inside the area where my storage space is located. I was at the location for more than an hour and had to go back without moving my things to the storage room. I have followed the process mentioned and when I try to open the entrance door it doesn't open. I contacted customer care multiple times and I was told by the agent that they contacted the store manager "the door might have been stuck". I requested the customer agent if there is any drive up storage available but there was none ready to use. I no longer need the space as I made another plan to store my things. I request to cancel my storage pace and request a full refund

Rating:

5.0

I dealt with Katie and Hassan that gave wonderful service! From day 1 first phone call asking questions to end dropping off thank you so much I felt blessed to have dealt with both Katie and Hasan! I also dealt with Shannon from customer service that was abrupt not helpful, disappointed with the service when I asked for the address to confirm where to pick up trailer she told me to google it. Wow-isn’t thy part of the job to help the customer?

Rating:

5.0

Great storage facility

Rating:

5.0

Excellent service and precise and timely support

Rating:

5.0

Friendly with a good sense of humor

Rating:

5.0

The person that checked out my stuff was very friendly with good customer service.She is one of the reasons I will keep coming.The place is also a great place but I'll appreciate it if we are allowed to pay according to the number of days we skipped checking out rather than pay for the entire month just because I was a week late.

Rating:

5.0

I needed to setup a small storage space for only a month and the folks the Dougall location were very friendly and accommodating. The office was even open on Sunday which was way better for me than waiting until Monday to get started. The unit itself was clean, seemed very secure, and heated which was nice during December access. I would definitely use this facility again if my needs warrant it.

Rating:

5.0

Great staff!!

Rating:

3.0

There was miscommunication in the beginning of my rental that lead to my storage unit being locked. I asked for reoccurring payment and the employee did not add it or it had been removed. I did not know. I rented a truck and after work, I went to remove items only to find out it had a seal on it. Thankfully wonderful manager rectified it. I was satisfied. She gave me an additional month free for the miscommunication however I kept getting emails saying I was past due when I wasn’t. It was very frustrating and annoying

Rating:

5.0

Very friendly and helpful staff really enjoy dealing with them

Rating:

5.0

The ladies who work here are awesome. Great place great service 10/10 well done on hiring the staff at the dougall location

Rating:

5.0

Yes, even though I have water damage to some of my stuff from a leak in the unit. Jaclyn was very helpful with offering an immediate solution, by offering a trap to cover the rest of my stuff and moving me to a new locker to avoid further issues. Jaclyn has done everything in her power to take care of not only my property but uhaul property as well., by moving me to a new locker she could have the leak taken care right away and maintain an income with that unit. I never had this feeling of appreciation before. You see I had a locker for almost 2 years after walker rd location. I never enjoyed going there cause it was out of the way from home and my neighboring locker was broken into. It is very convenient for me to stop and pick stuff up at my leisure here. Thank you to Jaclyn and the staff at this location ! Very professional and compassionate team.

Rating:

5.0

Fantastic

Rating:

5.0

The staff was very empathetic to my needs and was able to resolve my situation with dignity. Thank you so much for making this move as simple as possible.

Rating:

2.0

Storage unit has holes in the roof. Customer service was horrible. Understaffed. When I asked if a truck could be moved that was blocking the exit, I was told it's not that persons job and they stormed off. I watched one of the workers back a van right into one of the units. He just laughed and walked away as if it never happened. Very poor place to rent a unit.

Rating:

5.0

Excellent staff including Jaclyn, please give her a raise and promotion. This is exactly how Uhaul should be represented. Excellent service.

Rating:

5.0

Keep up the good work

Rating:

2.0

There was water damage destroying more than half my stuff leaving moldy furniture and boxes. There was loads of mice fecal matter.

Rating:

3.0

The code for deactivation of the alarm is not working and no one has assisted me with it when I go to the facility and ask.

Rating:

1.0

fuch uhaul.

Rating:

4.0

THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!

Rating:

2.0

The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.

Rating:

5.0

Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.

Rating:

1.0

They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit

Rating:

5.0

The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JOHN CURRAN JR

Rating:

5.0

Excellent customer

Rating:

5.0

The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.

Rating:

5.0

When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs

Rating:

5.0

The guy at uhaul was amazing and not to bad looking

Rating:

5.0

Special the new manager she's so use full help full and perfect person in this job.

Rating:

5.0

Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need

Rating:

5.0

Ty for all your help when i needed it Moss

Rating:

3.0

Needs 24h climate control

Rating:

2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Rating:

2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

Rating:

3.0

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Rating:

5.0

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

Rating:

5.0

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Rating:

5.0

All service provided was excellent

Rating:

3.0

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

Rating:

5.0

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Rating:

4.0

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

Rating:

3.0

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

Rating:

5.0

The staff was friendly, helpful, and accommodating, the price was fair as well.

Rating:

5.0

Great service.

Rating:

5.0

Excellent staff! Very helpful

Rating:

5.0

All went well thanks .

Rating:

5.0

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

Rating:

5.0

Staff were very helpful and supportive. The facilities were clean and accessible.

Rating:

5.0

Everyone was very accommodating. Thanks a lot. Bernice Rambert

Rating:

5.0

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Rating:

4.0

all good

Rating:

5.0

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.