Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better customer service and let your customers know about the app to return the truck after hours or there will be a fee. As I had already drove him when I realized I had to do the return the truck through the app.
Chantelle F.
Rating:
5.0
Customer did not leave a comment.
zia S.
Rating:
4.0
Customer did not leave a comment.
Jason G.
Rating:
3.0
When customers rent equipment and don't return it in time, before you increase charges and take money they didn't expect to loose, please call them and let them know.
I thought keeping the trailer longer would mean more business for you and that I would just keep paying for it for as long as I have. To my surprise the payment increased and there were other changes that I didn't expect. We work hard for our money and we deserve to know before companies like yourselves start taking it without consent.
Thank you
emmanuel G.
Rating:
5.0
Great service. Staff very helpful and friendly.
Stanley M.
Rating:
3.0
Our truck would not have been accessible if we had tried to pick it up without going in the store, our original location made us come here, I had to wait for 4 things to be moved before I could leave. It took me over 30 minutes Just to leave the parking lot.
Kathryn A.
Rating:
4.0
Customer did not leave a comment.
John T.
Rating:
5.0
Customer did not leave a comment.
WISAM Y.
Rating:
3.0
Truck was a disaster. Steering alignment was out 30 degrees. Who knows how much fuel we wasted due to that. Steering was also loose making it difficult to hold straight. Seat was completely worn on one side causing driver to sit uneven. Padlock didn't work, had to provide my own. Your app absolutely sucks. After making multiple attempts using app and calling in 3 times, we had to resort to website. One support agent hung up on us due to frustration. Speedometer was in MPH with KPH almost illegible. Cab smell was horrendous. Fuel mileage was absurd. Our transport truck gets better economy. This was a very bad experience.
Paul O.
Rating:
2.0
This location is notorious for being slow and very understaffed. Feel bad for the employees manning the front desk.
You spend time reserving the trailer on-line, thinking it will save time at the store.....NO! Still long waits. It should not take 20-30 minutes to pick up a utility trailer.
The South Windsor location, on Walker Road, I have never waited more than 5-10min.
Phil F.
Rating:
5.0
Everything was ready before I came. No time to expend in your office. Much appreciation.
RICHARD M.
Rating:
3.0
Service was slow and u it was unfit for rental.
KEN H.
Rating:
5.0
Customer did not leave a comment.
Keith M.
Rating:
5.0
Customer did not leave a comment.
Becky T.
Rating:
3.0
The young man that served me was very polite an knowledgeable. The bad part was that the computer was SUPER SLOW, had to input things in a few different times. The computer would not stay connected to the debt machine so had to try 3 times .
SCOTT C.
Rating:
3.0
Too expensive
Lyndon B.
Rating:
5.0
On time. Truck was clean. Friendly service. Fair price.
All good!
Rob S.
Rating:
5.0
Customer did not leave a comment.
SAI Nihanth V.
Rating:
4.0
We ordered a furniture dolly, regular dolly and blankets. They were only able to supply the stand up dolly. That was the only disappointment.
Rob L.
Rating:
5.0
Customer did not leave a comment.
Paul L.
Rating:
4.0
Checkin was a little long due to volume, not sure how to make that shorter. Staff were excellent.
Philip H.
Rating:
1.0
You charge more then it's written on the receipt
Darshan D.
Rating:
4.0
Customer did not leave a comment.
Dejan S.
Rating:
5.0
Text me a link that ISN'T already expired
Josiah P.
Rating:
4.0
Customer did not leave a comment.
Sharmaine T.
Rating:
5.0
All is good staff was excellent
DAVID H.
Rating:
5.0
More staff at "the end of month" when apartment renters are moving.
Timothy K.
Rating:
1.0
The kid working at the desk was to busy smacking a lollipop to give us any accurate information. It's unbelievable how many hidden fees there are.
He told me he never heard of filling out an online form for after hours drop off, all I had to do was drop the keys off. Hidden fee for drop off.
The dolly was unattached when we got the truck, didn't even move it. Hidden fee.
So disappointed by this company.
Joyce D.
Rating:
5.0
Great customer service
mhd nasser A.
Rating:
4.0
Everything was fine
Farzad M.
Rating:
5.0
.
john K.
Rating:
5.0
Customer did not leave a comment.
Benoit L.
Rating:
4.0
Hire more staff
Scott S.
Rating:
4.0
People were very nice, I was unsure of where to leave the truck. there were arrows and signs but a person outside to say 'yes there is good' would be extra reassuring.
Abigail O.
Rating:
5.0
Customer did not leave a comment.
CLARE R.
Rating:
4.0
U haul made my moving easy and convenient. Variety of trucks for all moving types
Harjeet S.
Rating:
5.0
Nicole was amazing to work with. She found us a truck when none was available and made sure we were able to get our materials delivered to our job site on time. She's one of the best we've dealt with.
Jonathan R.
Rating:
5.0
Great service
Andre T.
Rating:
5.0
Customer did not leave a comment.
Andrs H.
Rating:
5.0
Store was a bit small and cramped. Might just be an old location.
David K.
Rating:
5.0
Customer did not leave a comment.
Colin S.
Rating:
5.0
Good people 👍
MUSA I.
Rating:
3.0
Customer did not leave a comment.
MITCHELL F.
Rating:
5.0
Customer did not leave a comment.
RonaldDenis S.
Rating:
5.0
Customer did not leave a comment.
Sean B.
Rating:
3.0
Attendant today was polite, cordial and took extra time to explain options for use of the equipment.(female attendant, I didn't get her name)
The previous occasion I rented the same equipment, the male attendant rushed through procedures and was not very helpful. He was polite and courteous but didn't seem to be into his job.(maybe an off day)
Mike L.
Rating:
4.0
Nice and pleasant staff nice force change
BLAIR C.
Rating:
5.0
Customer did not leave a comment.
Steven H.
Rating:
5.0
Customer did not leave a comment.
Robert J.
Rating:
3.0
Customer did not leave a comment.
Samita G.
Rating:
3.0
it took me 45 minutes to get the equipment, please add more staff
arminder S.
Rating:
5.0
Customer did not leave a comment.
Michelle A.
Rating:
5.0
Customer did not leave a comment.
Mark P.
Rating:
1.0
Drove to the exact same place as last time yet you charged me for 150 more kms then last time. You need to refund me
George G.
Rating:
5.0
Customer did not leave a comment.
Tim N.
Rating:
5.0
Customer did not leave a comment.
Dani D.
Rating:
5.0
Customer did not leave a comment.
Blake S.
Rating:
4.0
Customer did not leave a comment.
francois F.
Rating:
5.0
Customer did not leave a comment.
Dani D.
Rating:
5.0
Customer did not leave a comment.
bruce O.
Rating:
5.0
Customer did not leave a comment.
Leona M.
Rating:
5.0
Customer did not leave a comment.
GAUTAM B.
Rating:
4.0
Customer did not leave a comment.
Godfred B.
Rating:
4.0
Customer did not leave a comment.
Perry B.
Rating:
3.0
Customer did not leave a comment.
Angela R.
Rating:
4.0
Again keep up the good work.
Richard F.
Rating:
5.0
Customer did not leave a comment.
CLIFFORD V.
Rating:
4.0
Customer did not leave a comment.
John C.
Rating:
3.0
Customer did not leave a comment.
nikhil S.
Rating:
3.0
Customer did not leave a comment.
christine B.
Rating:
5.0
Young Lady who helped us was very knowledgeable and put us in the right vehicle for our needs. She was very efficient in getting us out ont our way as well as when we returned.
Ty M.
Rating:
4.0
i didn't notice the floor of the utility trailer I picked up was covered with gravel which should have been swept out before I picked it up. I wasn't able to sweep it out so I had to put dressed lumber on top of it and drive it from Hamilton to Windsor, marring the surfaces of the bottom boards. Otherwise, the rental process went fairly well.
Richard K.
Rating:
3.0
Super busy with only 1 staff. She was excellent and stayed calm but its not fair to her or the customers. Still haven't received a receipt and I was charged extra even though I drove 2 less miles than I said I was going to
Deanna H.
Rating:
5.0
Customer did not leave a comment.
Motasem A.
Rating:
2.0
Customer did not leave a comment.
Maziar A.
Rating:
5.0
Customer did not leave a comment.
Mike L.
Rating:
4.0
Don't rent vehicles that have 50 miles to empty worth of gas in the tank. It is pretty annoying to have to put gas in before I start driving.
Francesco G.
Rating:
5.0
Customer did not leave a comment.
shoaa A.
Rating:
4.0
THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!
Barbara R.
|
First Impressions
Rating:
5.0
Nicole was very professional and personable.
Richard L.
Rating:
4.0
Customer did not leave a comment.
Caroline V.
Rating:
2.0
The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.
Wesley M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GAUTAM B.
Rating:
1.0
Even after confirming multiple time with 2 different reps 2 weeks before moving day, I was told at the time of pickup that no dollies were available. Even though I had it added specially to my order.
I was told by the rep at the counter that they've been low on supply for months, which if they would have told me clearly earlier I wouldn't have to break my back with lifting all the heavy stuff. Would NOT recommend this location.
Gurbaksh R.
Rating:
3.0
Way too over price. People rent from uhal so they can save.
Bilal Z.
Rating:
5.0
Customer did not leave a comment.
Sardar R.
Rating:
5.0
Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.
Brian T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stavan J.
Rating:
4.0
Clean the trailers. There was dirt and different kinds of screws in the trailer.
Anas K.
Rating:
5.0
Customer did not leave a comment.
laurentiu A.
Rating:
4.0
U haul charge me extra money
They gone charge me 125$ just for fuel
Its to much
Anil M.
Rating:
5.0
Jacklyn Marceau made this last minute rental a very pleasurable experience. She was knowledgable, efficient, funny, happy and personable. I wish more ppl like her worked for the public
frank Q.
Rating:
5.0
Nothing. Unless you want to ask your lovely team to be less nicer, less,professional, or less courteous.
Koodos to the location, the team and mostly for nicole
FERNAND A.
Rating:
1.0
They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit
MAUREENJOSEPHINE C.
|
Overall Experience
Rating:
5.0
The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT.
RESPECTFULLY
JOHN CURRAN JR
JOHN C.
|
Overall Experience
Rating:
4.0
Very friendly staff and fast service to arrange for a truck.
Thank you!
Daniel L.
Rating:
5.0
Customer did not leave a comment.
Crystal A.
Rating:
5.0
Customer did not leave a comment.
Harold M.
Rating:
5.0
This UHAUL Location is thee only Location I will ever RENT from. YOU MAY ASK WHY?. They are very Professional, Customer Interaction amazing, very, very, Polite with Customer's and they always greet me with a smile and say Good Morning. That's why I go to that Location Only it's the best in Ontario in my Opinion ,Especially the Manager.
RESPECTFULLY
JOHN CURRAN
JOHN C.
Rating:
4.0
Feel like 20$ CONVENIENCE FEE is OUTRAGEOUS that is U HAULS COST when dropping key DONT THK about letting u know on phone (not reply friendly) after move
Pamela W.
Rating:
5.0
I find it ludicrous that my checking over of the van asked about the roof. Unless you start offering a vantage point to check from, it is a moot point.
Heather S.
Rating:
5.0
Customer did not leave a comment.
David C.
|
First Impressions
Rating:
5.0
This was a great and fast experience. I reserved on line. Spent 5min checking in and was on my way. Very easy and well organized. I would definitely use this service again.
Glenn M.
Rating:
5.0
Excellent customer
AMINE E.
|
Overall Experience
Rating:
5.0
The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.
JOHN C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERYLL B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Red Scorpion P.
|
Overall Experience
Rating:
5.0
When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs
barb m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTONIO D.
|
Overall Experience
Rating:
5.0
The guy at uhaul was amazing and not to bad looking
Catherine H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
matthew C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeanette P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SAI SIDDARTH E.
|
Overall Experience
Rating:
5.0
Special the new manager she's so use full help full and perfect person in this job.
SHAHRAM S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kim p.
|
Overall Experience
Rating:
5.0
Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need
SHAUN G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne O.
|
First Impressions
Rating:
5.0
Ty for all your help when i needed it Moss
SHAUN G.
|
First Impressions
Rating:
3.0
Needs 24h climate control
Runy S.
|
Overall Experience
Rating:
2.0
I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.
Ron M.
|
First Impressions
Rating:
2.0
I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce
JOANNE B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ali Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ahmed K.
|
First Impressions
Rating:
3.0
I had mouse droppings in boxes that had been chewed open.
Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out.
It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings..
The staff at the location were fantastic however.
Victoria M.
|
Overall Experience
Rating:
5.0
The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.
KARA ANDREA C.
|
Overall Experience
Rating:
5.0
Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼
Lamar P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gary w.
|
Overall Experience
Rating:
5.0
All service provided was excellent
max g.
|
Overall Experience
Rating:
3.0
I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable
leigh ann r.
|
Overall Experience
Rating:
5.0
Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing.
I cant thank you enough guys! :)
Ali A.
|
First Impressions
Rating:
4.0
There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON
anita h.
|
Overall Experience
Rating:
3.0
Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.
Dan P.
|
Overall Experience
Rating:
5.0
The staff was friendly, helpful, and accommodating, the price was fair as well.
john b.
|
Overall Experience
Rating:
5.0
Great service.
Amaka A.
|
Overall Experience
Rating:
5.0
Excellent staff! Very helpful
Temitope A.
|
Overall Experience
Rating:
5.0
All went well thanks .
THOMAS L.
|
Reservation
Rating:
5.0
Everyone was very accommodating. I felt secure with leaving my stuff there.
Thank you so much. Bernice Rambert
bernice r.
|
Overall Experience
Rating:
5.0
Staff were very helpful and supportive. The facilities were clean and accessible.
Paul B.
|
Overall Experience
Rating:
5.0
Everyone was very accommodating. Thanks a lot. Bernice Rambert
bernice r.
|
Reservation
Rating:
5.0
I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you
Tanya M.
|
Reservation
Rating:
4.0
all good
Elizabeth H.
|
Overall Experience
Rating:
5.0
Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.
Claude S.
|
Overall Experience
Rating:
1.0
We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.