Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vlad at the Dougall location in Windsor Ontario was particularly helpful. Patient, good sense of customer service, and knowledgeable.
GLENNWENDELL R.
Rating:
5.0
Have always had good service at this U-Haul dealer.
HEIKO S.
Rating:
5.0
Customer did not leave a comment.
tim N.
Rating:
5.0
Customer did not leave a comment.
BRIANC C.
Rating:
5.0
Mitch and Kyle at the Dougall Ave. (Windsor) location were excellent to work with. They set us up with the best trailer to travel across Canada and all the way up to the Yukon. They helped with various products we would need for packing and suggestions about tying down the items. They took time to make sure we were set for a good experience. The trailer performed well with no issues and the drop off in Whitehorse was easy and seamless with the help of Josie. Overall we had a great experience with UHaul equipment and representatives. Thank you.
Veronica F.
Rating:
3.0
Understaffed and not great customer service. Long lineups. Incorrect odometer reading on the vehicle; wasted 20 monutes to get the vehicle and they did not even know where it was on the lot. ot going back to this location again.
Usman A.
Rating:
4.0
Only one person at the receptionist to support customers.
Rabih D.
Rating:
5.0
I will definitely be going back to U-Haul Dougal for all my moving needs!!
Had issues fitting the trailer on my vehicle and the staff was nothing but helpful trying to figure it out. Props to Jacqueline for going above and beyond to help her customers.
One of the best customer experiences I've had in a long time
ZACHARY M.
Rating:
5.0
My transaction was handled quickly my a friendly experienced desk person. My only complained would be that my credit card number was taken over the phone and was not inputted into the computer at that time. This would have saved time and processing so that other people could have been helped quicker . Other than that my experience was very good.
Lisa R.
Rating:
3.0
Customer did not leave a comment.
Randy S.
Rating:
5.0
Customer did not leave a comment.
JOHNBARRETT L.
Rating:
5.0
Customer did not leave a comment.
TRACYL K.
Rating:
5.0
Customer did not leave a comment.
Ejiro Edward N.
Rating:
2.0
Not sure about what can be improved.
The location is just overcrowded, hard to safely drive through.
GILBERT I.
Rating:
3.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
My review went without any problems. I'd happily rent again. Thank you!
Joseph S.
Rating:
5.0
N/A
STEPHEN L.
Rating:
5.0
Online chat was horrible. Waited 15 min with no response!
SANDRA L.
Rating:
2.0
Always standing around waiting for *any* employee to interact with, and then when you finally do get someone, they are very snarky and rude. Customer service = F
Robin H.
Rating:
5.0
Customer did not leave a comment.
Bilal K.
Rating:
5.0
Customer did not leave a comment.
Johnny W.
Rating:
5.0
Ty for all your help when i needed it Moss
SHAUN G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMASJOSEPH T.
Rating:
5.0
Truck was clean but ramp had lots of dry mud on it everything else was good
Richard T.
Rating:
2.0
Got charged $92 overage with no explanation. Worker was bragging to her co worker while I was renting that she over charges people on their milage... I put gas in, stayed under my kms.. no reason for the charge. Super disappointed in my experience will not be using you guys again
VASILIOSJ Y.
Rating:
5.0
Possibly have dump trailers . To move dirt an stone . So u can just back up an dump the trailer an go .
Pat O.
Rating:
5.0
Customer did not leave a comment.
MICHELLE A.
Rating:
5.0
Customer did not leave a comment.
TUANKIET N.
Rating:
5.0
Customer did not leave a comment.
JAMESTODD S.
Rating:
5.0
Perhaps a bit more staff. Pick up took a bit longer then expected.
ELIZABETH D.
Rating:
5.0
Customer did not leave a comment.
Brian F.
Rating:
5.0
Excellent customer service, she was very energetic, helpful and does her best to solve any issue, thank you.
MOHAMED N.
Rating:
5.0
Customer did not leave a comment.
Mohammed R.
Rating:
5.0
Customer did not leave a comment.
GERALD B.
Rating:
1.0
My online booking said 24 hours rental, but when I showed up in the morning, I was told that they'll only provide 8 hours rental. I mentioned that I needed for 24 hours and they said take it or leave it. They also put $100 penalty on the new agreement if i don't return by 5pm on the same day. I wasn't able to finish all my moving and will now need to find other ways to move my stuff.
Mohammad U.
Rating:
4.0
I called 5 times over 2hrs phone was never answered, that being said they were incredibly busy. The employees were friendly and helpful the issue is with UHAUL computer systems. They were running so slow that it takes 10 times longer to service people. it took me over 35mins (20mins in line) 15mins to rent a truck. The staff is good it is the computers which is beyond their control and apparently happens all the time. They need to invest in better wifi and internet connection.This was the sole reason for the back-up. So please invest in a better computer system. Plus we rented a 10' cube truck we rented needs some shock, uncomfortable drive. All of that aside I will continue to rent from UHAUL as it is a good overall service.
MICHAEL D.
Rating:
5.0
Customer did not leave a comment.
Darshil A.
Rating:
3.0
Customer did not leave a comment.
Hannah C.
Rating:
5.0
This was a very polite Manager and the service was excellent
JOHNW C.
Rating:
5.0
Customer did not leave a comment.
KEREM A.
Rating:
5.0
Great positive attitude from all staff. Very knowledgeable and eager to please.
MARCR V.
Rating:
4.0
Was given a truck with no AC.
Tracey N.
Rating:
5.0
the girl sanitizing everything was awesome too. Thank you all for working so hard. What a great team by all and friendly!!
mike M.
Rating:
3.0
Service rep at reception, unfriendly. Truck windshield dirty.
Check out slow, last rental before me, no record of mileage so didn't know how far I had gone…only had to estimate. Not very professional
MICHAELL H.
Rating:
5.0
Staff were pleasant and very friendly ,will go back again
Antonio F.
Rating:
3.0
Needs 24h climate control
Runy S.
|
Overall Experience
Rating:
5.0
Jacqueline at the Dougal U-Haul was awesome. With short staff she was checking people in and had to come out and hook up my trailer. It was getting really busy and we ran into issues with the hitch I brought. She help me get the hitch to work, and really saved my day. I hope U-Haul appreciate the extra work, and customer service she provided. Being short staffed and going the extra mile to help out a customer. She is a very valuable asset and U-Haul should make sure she is justly paid for her efforts.
MICHAEL D.
Rating:
5.0
Customer did not leave a comment.
KRSTE S.
Rating:
5.0
Customer did not leave a comment.
MARCUS T.
Rating:
5.0
Customer did not leave a comment.
BARTOLOMEOM S.
Rating:
5.0
Saying it's $29.99 per day is a total misrepresentation of the real cost! Shameful.
CHERIE D.
Rating:
5.0
The truck was picked up day after ordering. Was ready promptly. The desk assistance was excellent on the phone when booking and in person picking up and returning. Even though I parked it where I got it, I noticed they pulled it for interior cleaning before the next person took it. Nice to see. Kudos to Jacqueline and Samantha.
MICHELLLEA D.
Rating:
5.0
Customer did not leave a comment.
RICHARD B.
Rating:
5.0
Customer did not leave a comment.
Lucas M.
Rating:
3.0
I was not provided a receipt and I ended being charged for something they did not explain. I am calling Uhaul now to understand it, but it would be better to get a receipt from the center and explain why I am being charged more than agreed in the contract.
jasmeet M.
Rating:
4.0
I had called other locations that weren't as helpful as this one.
donna H.
Rating:
5.0
Customer did not leave a comment.
CHRIS M.
Rating:
5.0
Customer did not leave a comment.
KEVINJOSEPHRAYMO E.
Rating:
1.0
Staff is very rude they unnecessarily charged me rental rate for 2 days.
ANKIT B.
Rating:
3.0
Bummed out because I didn't take a picture of the gas gauge
It was at half.
I travelled about 25 km in total.
Was charged for gas because I didn't gas it up to the next line above half.
I was like wait what?
Next time I'll take a picture...
14 bucks is 14 bucks...
CATHERINEANN E.
Rating:
5.0
The staff are always rock solid! They all deserve a raise.
DANIEL H.
Rating:
4.0
Customer did not leave a comment.
RONALDJ J.
Rating:
1.0
Horrible parking layout, very hard to get in and out. Took an hour to wait in line to get the keys. Staff disorganized, will never ever go here again.
Marisa A.
Rating:
3.0
Customer did not leave a comment.
JULIAN A.
Rating:
4.0
Customer did not leave a comment.
Mark F.
Rating:
5.0
Customer did not leave a comment.
GAILMARYROSE G.
Rating:
2.0
We had a 50 minute wait to pick up our rental. We had a 45 minute wait to return the vehicle. Also, we had to dispute some damage that was on the vehicle. We did not damage the vehicle. The clerk did refund our deductable. But we had another 40 minute wait to discuss the problem. So, most of our day was spent at UHaul, and our moving time was reduced.
Catherine M.
Rating:
5.0
Customer did not leave a comment.
ANKIT B.
Rating:
3.0
Return sign says wait in vehicle. Waited 15 minutes and nobody came out.
I was to return truck with 5/8 of a tank (even though the needle was a little shy of that. I brought it back with the needle well over 5/8 and was charged a fuel charge. The guy who signed me out insisted it was low. I had to show a picture of the gage to another employee to get my money back. Not impressed.
Norman L.
Rating:
1.0
Fooled me with the gas tank level. Once I pulled the pickup out of their parking lot, the gas level indicator went down by half a quater. This never happened before. I do rent out u hauls regularly, I know how much I drive and how much I have to fill gas in. The staff was rude and were not helpful at all.
Harmanjot B.
Rating:
4.0
Shipping blankets should be washed between customers. Blankets had a lot contaminants from previous customers. Could only return unused boxes to the original facility where I bought them. That sucked.
Jeffrey S.
Rating:
3.0
Service was slow upon arrival. Issues about what truck number was available. Location is very difficult to enter and exit from the main road it is located on when vehicles are back up.
MICHAEL G.
Rating:
3.0
Customer did not leave a comment.
JUN H.
Rating:
3.0
I reserved a dolly and they forgot to put it in the truck. I had to drive all the way back to pick it up. It cost me an hours time as well as 50 kms. I was not happy.
David K.
Rating:
1.0
I was told I could not book a uhaul for more than one day, very long wait time to pick up the uhaul.
COLLINEUGENE WHI C.
Rating:
4.0
Your computer programs and speeds are toooo slow.
MICHAEL W.
Rating:
5.0
Customer did not leave a comment.
Daniel S.
Rating:
5.0
Customer did not leave a comment.
MICHAELE V.
Rating:
1.0
Called the day before to ensure all was good with my reservation.
Arrived the day of at proper pickup time. They did not have the size truck I NEEDED. Was offered much smaller truck. Asked about the larger trucks (in the lot) and was told they are not available. Although a $50 credit was given, they lacked any sort of willingness to make it right. Will not return to this location. Also, lineup to pickup truck 30min wait. Lineup to return 30min. They need more / better staffing for the volume they do.
David M.
Rating:
5.0
They did not have the trailer size I need available but they set me up with an alternative smaller trailer.
The young lady that helped me was very pleasant and helpful. She did the paperwork and even came out and hooked the trailer up for me.
Also your prices for both the trailer rental and insurance were very reasonable.
The trailer was clean and ind great shape.
I will definitely be a return customer.
Gregory C.
Rating:
5.0
Customer did not leave a comment.
Mitchell G.
Rating:
1.0
Very long line to pick up my van and long line to drop it off. There has to be a more efficient way to do business with your company.
LESLIEF K.
Rating:
1.0
My rental was not available they offered me a 15 ft i required 20 ft it was stressfull moving with undersized truck and starting 1 hour late it came in as we were preparing to leave we asked about it he said we could but we would only have it for 8 hours but in my contract i was authorized 20 hours
HELENMARIE-ANN D.
Rating:
4.0
Customer did not leave a comment.
Sarina M.
Rating:
1.0
On your website, returning a truck late was only indicated as being an extra day charge. Instead the charges were $435 for being a few hours late. The staff did not indicate this would be the case when I spoke to them about being late. I will not recommend to anyone to ever use this service again.
JASON P.
Rating:
4.0
Customer did not leave a comment.
Suhail H.
Rating:
4.0
They were very busy to be a comfortable environment.
robert M.
Rating:
5.0
nice staff, reliable equipment, did the job with no problems, recommended
AHMAD K.
Rating:
4.0
Customer did not leave a comment.
RICHARD L.
Rating:
4.0
The fuel charges is high, except that it's a good service.
SAMERMWAFAQ SAEE K.
Rating:
1.0
I was over charged.
Sobhi H.
Rating:
5.0
EXCELLENCE ALL AROUND.
lynn F.
Rating:
1.0
I arrived at the time I was suppose to, but the employee there didn't have the keys for the building. Lucky the person from the night before didn't lock up properly and he was able to get in in the morning via a back door. Myself and a few other customers waited there till someone showed up to drop keys off to unlock the interior office door where the keys for the vehicles were kept. All in all, myself, and a few other customers waited there about an hour till someone showed up, with no compensation. I thought there would be a credit on my final bill for time wasted as per you're guarantee. It wasn't only me, but also the people that I hired to help us move, were sitting around waiting for myself and the truck!
STEVEN M.
Rating:
5.0
The trailer I was assigned was very old. It had missing hardware and the rear door was extremely difficult to close
MICHAELJ B.
Rating:
1.0
The truck engine won't start on the only day in the year I need a U-Haul for moving!! At least the location can check cars before renting it to customers
YAHIAMAHMOUD ELS A.
Rating:
5.0
Customer did not leave a comment.
Roland P.
Rating:
3.0
Customer did not leave a comment.
Scott S.
Rating:
5.0
Drop off was without any problem.
Brad H.
Rating:
5.0
Customer did not leave a comment.
Ahmed A.
Rating:
5.0
More signage for customers to know where to go for returns, we literally were sticking out of the drive way on the road because a truck was just sitting there waiting to leave but didn't know where to go. There should always be someone outside or watching on camera, for this kind of jam up
Tammy C.
Rating:
5.0
Customer did not leave a comment.
Richard L.
Rating:
2.0
I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.
Ron M.
|
First Impressions
Rating:
2.0
I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce
JOANNE B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ali Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ahmed K.
|
First Impressions
Rating:
3.0
I had mouse droppings in boxes that had been chewed open.
Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out.
It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings..
The staff at the location were fantastic however.
Victoria M.
|
Overall Experience
Rating:
5.0
The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.
KARA ANDREA C.
|
Overall Experience
Rating:
5.0
Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼
Lamar P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gary w.
|
Overall Experience
Rating:
5.0
All service provided was excellent
max g.
|
Overall Experience
Rating:
3.0
I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable
leigh ann r.
|
Overall Experience
Rating:
5.0
Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing.
I cant thank you enough guys! :)
Ali A.
|
First Impressions
Rating:
4.0
There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON
anita h.
|
Overall Experience
Rating:
3.0
Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.
Dan P.
|
Overall Experience
Rating:
5.0
The staff was friendly, helpful, and accommodating, the price was fair as well.
john b.
|
Overall Experience
Rating:
5.0
Great service.
Amaka A.
|
Overall Experience
Rating:
5.0
Excellent staff! Very helpful
Temitope A.
|
Overall Experience
Rating:
5.0
All went well thanks .
THOMAS L.
|
Reservation
Rating:
5.0
Everyone was very accommodating. I felt secure with leaving my stuff there.
Thank you so much. Bernice Rambert
bernice r.
|
Overall Experience
Rating:
5.0
Staff were very helpful and supportive. The facilities were clean and accessible.
Paul B.
|
Overall Experience
Rating:
5.0
Everyone was very accommodating. Thanks a lot. Bernice Rambert