Customer Reviews for U-Haul Moving & Storage of Windsor

4285 reviews

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERA R. 
Rating:
3.0

Long wait lines. Truck didn't have a full tank of gas. Returning it with with the desired quantity of gas is a money grab. You either didn't fill up enough and have to pay extra, or you over fill it.

Thiago F. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Yasser S. 
Rating:
4.0

Friendly staff, good service, only complaint is the mileage charge I found excessive. Otherwise overall great experience.

Sidney J. 
Rating:
5.0

Customer did not leave a comment.

Rakeshkumar P. 
Rating:
5.0

Always a great experience from uhaul. Thanks.

Darren H. 
Rating:
3.0

Size of truck which I had confirmed 3 hours prior was overbooked. The customer care rep was very apologetic and offered a smaller vehicle for a longer time frame. Very busy morning and staff were doing their best to help everyone.

ROBYNDANAE R. 
Rating:
4.0

Better access to parking lot when returning truck

JONS B. 
Rating:
4.0

not very clean

LI Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Just keep up the Good work. Thanks.

Rakesh S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMADYOUNOS K. 
Rating:
4.0

Customer did not leave a comment.

Jeanette P.  |  Overall Experience 
Rating:
5.0

Better catch or lock for safety chain

Christopher P. 
Rating:
3.0

The steering was out in the truck

Sean M. 
Rating:
5.0

Very nice and helpful smooth transaction very happy!!

JOSEPH B. 
Rating:
5.0

Keep up the good work, staff is very friendly!!

GERALD E. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
1.0

Very poor management they don't care about customer needs they care about there needs I will never rent from this location again

MOUNIR C. 
Rating:
4.0

Customer did not leave a comment.

BRYANJAMES S. 
Rating:
4.0

Customer did not leave a comment.

SAI SIDDARTH E.  |  Overall Experience 
Rating:
1.0

1. Train your staff properly. 2. Hire people who don't lie to the customer. 3. Have signs in Canada in CAD not USD on website and store for Canada customers. 4. Trash existing process and have an efficiency expert design the rental process. Some examples for staff training improvement: A. The individual in general manager t-shirt was moving around pretending to be busy not helping at all. B. One customer representative was on phone for over 90 minutes of the 120 minutes we were waiting at the counter chatting with another colleague discussing some other customers personal information. C. One representative was offering heavy discount to a customer because of a trailer goof up that was done by the staff there. D. One customer was being told that the prices online are us only and was provided different quotes than estimated.

DEPIKA D. 
Rating:
5.0

Keep up the good work The sales associate was very professional. Well done to her.

ANTHONYIYEKEORET O. 
Rating:
5.0

Customer did not leave a comment.

LARRYR M. 
Rating:
5.0

I can sincerely say that there was not anything lacking in the service provided at my location. Customer service was courteous and the representative facilitated my transaction impeccably. Returning the truck was very feasible. Overall, I am extremely satisfied with my experience. Thank you.

Hassan I. 
Rating:
1.0

Waited 5-7 minutes inside for someone to come in. It was by chance as the person was surprised to see me. Did me a "favour" by changing my rental truck to one that was closer to the door since it was raining. The truck ended up being at the back of the lot. After leaving I noticed my invoice still had the original truck number (what a shocker). I did my business and returned the truck with a note to say it was not the truck on my invoice and I noted the mileage and I returned the fuel to the original level. I was still billed for the truck on my invoiced with 0 kilometres charged and the invoice was still $100. Charged me double for insurance ($30 instead of $15). Don't have an hour to waste trying to straighten it out with someone who doesn't care. The quality of service is a joke. Hopefully I never have to rent a truck again. If I do, it won't be with u-haul.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

Jeanette P. 
Rating:
5.0

Excellent and quick service

BRUNO O. 
Rating:
5.0

Customer did not leave a comment.

Tarek A. 
Rating:
5.0

Convenient hours and location with great service.

PETER D. 
Rating:
5.0

You have an excellent crew. Keep your standards high.

Brian B. 
Rating:
1.0

There was only 2 people working with about 25 people waiting in line for drop offs pick up and assistance. They were struggling. The original pick up I had at 3511 Wyandotte was terrible had no truck for me, and was useless at helping me. Told me to go to Dougal which then I was giving the wrong truck

KEVINJAMESKEVAH B. 
Rating:
1.0

Customer did not leave a comment.

Faris Z. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Special the new manager she's so use full help full and perfect person in this job.

SHAHRAM S.  |  Overall Experience 
Rating:
5.0

Everything went smooth from picking up to dropping off. Good job thanks

Robert D. 
Rating:
5.0

Customer did not leave a comment.

kim p.  |  Overall Experience 
Rating:
1.0

you did every thing wrong. even dough customer name.It was terrible day.

KENAN A. 
Rating:
5.0

Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need

SHAUN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BURHAN F. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
2.0

Poor customer service. Employee said it was in good working condition. I had my doubts, when we got to our location we double checked and noticed wire cut for turning signal. Very slow and allowed more people in then allowed by Covid restrictions. Employee had mask below her chin even while standing indoors next to co-worker

JENNIFERL S. 
Rating:
5.0

Customer did not leave a comment.

Wayne O.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MUHAMMADNADEEM A. 
Rating:
3.0

I am used to renting equipment & returning it with a "full" tank of gas, I did so on this order to learn that I had been given the unit with "less than a 1/2 tank when I rented & that gas is not "reenburseable"! I effectively gave your location almost $70 worth of gas unnecessarily. It wont happen again because I will not rent from Uhaul again.

DAVIDD H. 
Rating:
5.0

Customer did not leave a comment.

GHASSAN M. 
Rating:
5.0

Employee was awesome, helped me figure out an issue with my trailer connections. However the managers need to schedule more workers - every time I use this location it's understaffed . Causing long waits and upset people and employees (when it's not anyone's fault but the person who does the scheduling)

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Pleasant service people...but painfully redundant in processing paperwork. Took momentum away from the get go. Free storage a nightmare. No clear instruction on how to access storage.swipe card was not entered correctly. Storage unit was locked.

CATHERINEM C. 
Rating:
4.0

Customer did not leave a comment.

KEVIN G. 
Rating:
1.0

Very bad customer service Dis respect

rita S. 
Rating:
5.0

I am always impressed with this location and the personal running it.

ROBERTE B. 
Rating:
5.0

Customer did not leave a comment.

ROGER P. 
Rating:
4.0

Vlad at the Dougall location in Windsor Ontario was particularly helpful. Patient, good sense of customer service, and knowledgeable.

GLENNWENDELL R. 
Rating:
5.0

Have always had good service at this U-Haul dealer.

HEIKO S. 
Rating:
5.0

Customer did not leave a comment.

tim N. 
Rating:
5.0

Customer did not leave a comment.

BRIANC C. 
Rating:
5.0

Mitch and Kyle at the Dougall Ave. (Windsor) location were excellent to work with. They set us up with the best trailer to travel across Canada and all the way up to the Yukon. They helped with various products we would need for packing and suggestions about tying down the items. They took time to make sure we were set for a good experience. The trailer performed well with no issues and the drop off in Whitehorse was easy and seamless with the help of Josie. Overall we had a great experience with UHaul equipment and representatives. Thank you.

Veronica F. 
Rating:
3.0

Understaffed and not great customer service. Long lineups. Incorrect odometer reading on the vehicle; wasted 20 monutes to get the vehicle and they did not even know where it was on the lot. ot going back to this location again.

Usman A. 
Rating:
4.0

Only one person at the receptionist to support customers.

Rabih D. 
Rating:
5.0

I will definitely be going back to U-Haul Dougal for all my moving needs!! Had issues fitting the trailer on my vehicle and the staff was nothing but helpful trying to figure it out. Props to Jacqueline for going above and beyond to help her customers. One of the best customer experiences I've had in a long time

ZACHARY M. 
Rating:
5.0

My transaction was handled quickly my a friendly experienced desk person. My only complained would be that my credit card number was taken over the phone and was not inputted into the computer at that time. This would have saved time and processing so that other people could have been helped quicker . Other than that my experience was very good.

Lisa R. 
Rating:
3.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

JOHNBARRETT L. 
Rating:
5.0

Customer did not leave a comment.

TRACYL K. 
Rating:
5.0

Customer did not leave a comment.

Ejiro Edward N. 
Rating:
2.0

Not sure about what can be improved. The location is just overcrowded, hard to safely drive through.

GILBERT I. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

My review went without any problems. I'd happily rent again. Thank you!

Joseph S. 
Rating:
5.0

N/A

STEPHEN L. 
Rating:
5.0

Online chat was horrible. Waited 15 min with no response!

SANDRA L. 
Rating:
2.0

Always standing around waiting for *any* employee to interact with, and then when you finally do get someone, they are very snarky and rude. Customer service = F

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Bilal K. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

Ty for all your help when i needed it Moss

SHAUN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMASJOSEPH T. 
Rating:
5.0

Truck was clean but ramp had lots of dry mud on it everything else was good

Richard T. 
Rating:
2.0

Got charged $92 overage with no explanation. Worker was bragging to her co worker while I was renting that she over charges people on their milage... I put gas in, stayed under my kms.. no reason for the charge. Super disappointed in my experience will not be using you guys again

VASILIOSJ Y. 
Rating:
5.0

Possibly have dump trailers . To move dirt an stone . So u can just back up an dump the trailer an go .

Pat O. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

TUANKIET N. 
Rating:
5.0

Customer did not leave a comment.

JAMESTODD S. 
Rating:
5.0

Perhaps a bit more staff. Pick up took a bit longer then expected.

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Excellent customer service, she was very energetic, helpful and does her best to solve any issue, thank you.

MOHAMED N. 
Rating:
5.0

Customer did not leave a comment.

Mohammed R. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
1.0

My online booking said 24 hours rental, but when I showed up in the morning, I was told that they'll only provide 8 hours rental. I mentioned that I needed for 24 hours and they said take it or leave it. They also put $100 penalty on the new agreement if i don't return by 5pm on the same day. I wasn't able to finish all my moving and will now need to find other ways to move my stuff.

Mohammad U. 
Rating:
4.0

I called 5 times over 2hrs phone was never answered, that being said they were incredibly busy. The employees were friendly and helpful the issue is with UHAUL computer systems. They were running so slow that it takes 10 times longer to service people. it took me over 35mins (20mins in line) 15mins to rent a truck. The staff is good it is the computers which is beyond their control and apparently happens all the time. They need to invest in better wifi and internet connection.This was the sole reason for the back-up. So please invest in a better computer system. Plus we rented a 10' cube truck we rented needs some shock, uncomfortable drive. All of that aside I will continue to rent from UHAUL as it is a good overall service.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Darshil A. 
Rating:
3.0

Customer did not leave a comment.

Hannah C. 
Rating:
5.0

This was a very polite Manager and the service was excellent

JOHNW C. 
Rating:
5.0

Customer did not leave a comment.

KEREM A. 
Rating:
5.0

Great positive attitude from all staff. Very knowledgeable and eager to please.

MARCR V. 
Rating:
4.0

Was given a truck with no AC.

Tracey N. 
Rating:
5.0

the girl sanitizing everything was awesome too. Thank you all for working so hard. What a great team by all and friendly!!

mike M. 
Rating:
3.0

Service rep at reception, unfriendly. Truck windshield dirty. Check out slow, last rental before me, no record of mileage so didn't know how far I had gone…only had to estimate. Not very professional

MICHAELL H. 
Rating:
5.0

Staff were pleasant and very friendly ,will go back again

Antonio F. 
Rating:
3.0

Needs 24h climate control

Runy S.  |  Overall Experience 
Rating:
5.0

Jacqueline at the Dougal U-Haul was awesome. With short staff she was checking people in and had to come out and hook up my trailer. It was getting really busy and we ran into issues with the hitch I brought. She help me get the hitch to work, and really saved my day. I hope U-Haul appreciate the extra work, and customer service she provided. Being short staffed and going the extra mile to help out a customer. She is a very valuable asset and U-Haul should make sure she is justly paid for her efforts.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

KRSTE S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS T. 
Rating:
5.0

Customer did not leave a comment.

BARTOLOMEOM S. 
Rating:
5.0

Saying it's $29.99 per day is a total misrepresentation of the real cost! Shameful.

CHERIE D. 
Rating:
5.0

The truck was picked up day after ordering. Was ready promptly. The desk assistance was excellent on the phone when booking and in person picking up and returning. Even though I parked it where I got it, I noticed they pulled it for interior cleaning before the next person took it. Nice to see. Kudos to Jacqueline and Samantha.

MICHELLLEA D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Lucas M. 
Rating:
2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Ron M.  |  First Impressions 
Rating:
2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

JOANNE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmed K.  |  First Impressions 
Rating:
3.0

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Victoria M.  |  Overall Experience 
Rating:
5.0

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

KARA ANDREA C.  |  Overall Experience 
Rating:
5.0

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Lamar P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary w.  |  Overall Experience 
Rating:
5.0

All service provided was excellent

max g.  |  Overall Experience 
Rating:
3.0

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

leigh ann r.  |  Overall Experience 
Rating:
5.0

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Ali A.  |  First Impressions 
No reviews have been submitted for this location.

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