The manager is new and needs more support and training. But she helped us out and was doing her best. Please give her what she needs to succeed at the job and grow your Winona location.Matthew G.
Customer Reviews for U-Haul Moving & Storage of Winona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sense of what to do. And don't rip people off.SAVANNA K.
Customer did not leave a comment.CHRISTIAAN O.
Customer did not leave a comment.STEVEN N.
We got a 6x12 pull behind trailer the trailer was well maintained but it had a light out in backAshley G.
Customer did not leave a comment.EZEKIEL S.
Customer did not leave a comment.RANDY K.
None you guys been great.CHEE Y.
Customer did not leave a comment.STEVEN G.
Customer did not leave a comment.Scot B.
The app like said above^Sawyer H.
No gas in the uhaul at pick upKAYLA Y.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Michael L.
Nothing. This was my best Uhaul experience yetCraig S.
Broken drivers door.Madyson S.
We had scheduled to pick up our U-Haul 24 hours before pick up time of 6:30pm; however, the day of pick up we had to call because the size of the truck was not available at the location we selected, so the representative changed the pick up location to a different location where the truck we wanted would be available. We went to the new location and the app was not working We called and was on hold for 20 minutes..... Then when we finally spoke to someone they said that the app was not working because we were late to picking it up. We were on time, but because of being on hold for 20 minutes we were late. Then they transferred us to another representative that said that the truck we ordered was not available so we would have to come back the next day to pick one up(which was not going to work for us) OR we would have to drive 50 miles to the next Uhaul location. She said that it wasn't available because we scheduled it when the store wasn't open, but we scheduled it 24 hours before picking it up so they had all day to sort it out. Eventually the representative said they had a smaller truck available that we could get in which we ultimately took. The truck worked out for us. I'm not one to write a long and extensive complaint, but this was a stressful and frustrating experience when moving already causes enough stress. Definitely will not be doing the online 24/7 pick up whenever we need to use a U-Haul again. Will only be going in to talk to someone from here on out!Joel H.
Easy peasey! Equipment was is great shape, move went without a hitch!JAMES H.
Makayla was friendly and helpful. It was a very pleasant experience.Oliver S.
Customer did not leave a comment.Jeremy D.
New location yet to be completed and new employee, Michaela C. who is friendly, helpful, honest, and overall great. All the best to your new facility in the former Shopko building in wonderful historic Winona, Minnesota on the mighty Mississippi River.Edward S.
A bit more training for the associates. Michelle was very friendly and helpful, but did struggle a bit while working on the computer. But it could have been the software being used, so don't reprimand her, She was wonderful besides!Tylor F.
Customer did not leave a comment.Steven J.
Customer did not leave a comment.Joseph C.
Michaela was so pleasant and helpful. Measured inside trailer for us. Helped hook up the trailer to my vehicle. Checked signal lights were functioning. She made sure we were satisfied with everything.Kay J.
Customer did not leave a comment.Lucas W.
Nothing execpt hire more employees like Michaela. She is wonderful, efficient and was a pleasure to work with.Sheila S.
Representative was 15-20 minutes late for my pick up time. Equipment was in good shape and worked as expected.Mathew L.
Service was great. The worker came outside and checked the tr6in. Talk with us and thank us for the return.Cynthia A.
Customer did not leave a comment.ALLISON W.
Customer did not leave a comment.DALE H.
Outstanding customer service! Thank youShawn C.
The young lady was very skilled and had the info I needed...DAVID B.
Mikayla was great! Very friendly and accommodating!Shawn D.
Customer did not leave a comment.Robert P.
no one was there at 9am on Sunday when we picked up. I am very very unhappy with U-Haul in general as I made by reservation over a month in advance. They ended up getting us lost in the system so I had to set on hold for over an hour the night before until a manager found me a uhaul within our location....we had to go to winona from Lacrosse to get our uhaul, then we show up and no one is there to check us in. Then when we go to return our uhaul, the place they had originally sent us to had a grumpy old man tell us his lot was full and that I should go somewhere else...Charlotte W.
I did not receive the dolly and blankets I paid for. I will be calling uhaul to ensure I'm not charged for not returning these items and asking for a refund for all moving materials.Katie E.
Customer did not leave a comment.Andrew A.