Customer Reviews for U-Haul Moving & Storage of Winona

275 reviews

405 Cottonwood Dr   Winona, MN 55987

(507) 452-5154

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(507) 452-5154

405 Cottonwood Dr
Winona, MN 55987

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Title emails appropriately. Didn't know i was to do checking in online

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

AnneT H. 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penelope B. 
Rating:
5.0

Young man went out of his way to explain the check in process and he was also very appealing to me as thanked me for my prior service. In and out went quickly.

Earl G. 
Rating:
2.0

My experience was pretty good overall other than one thing. The person who helped me get the trailer hooked up did not secure the trailer to the ball and I had to end up doing it myself after leaving the lot. While I was lucky nothing major happened, the trailer could have come off while driving down the highway and caused major damage to both my car and the trailer. The people who helped me return the trailer were very helpful though which was nice.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

windi M. 
Rating:
5.0

Customer did not leave a comment.

Shelley E.  |  Overall Experience 
Rating:
2.0

My only problem was having to get a driver to go with and driving 35miles away. Otherwise it was awesome. So, yes I would recommend this location to anyone that's closer to this place. They were very kind and helpful. Thank you

Wendy W. 
Rating:
5.0

The facility was very very clean. Impressive.

Stacey M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim D.  |  First Impressions 
Rating:
5.0

Amber and her team were awesome to work with! I will definitely recommend to all!!

Ida R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wesley W.  |  First Impressions 
Rating:
3.0

The general manager did not bring the truck up and check it before we took possession. There was a bag in the back the "supposedly" held 6 blankets that were free with the rental to use. The bag had only 3. So I had BETTER not be charged. Plus I would've rather had a truck without that as it took up space and I rented 2 bags of blankets. Also at the checking back in...the young kid who assisted me tried to literally fine me of every scuff and scratch. I did do pictures when I did my initial walk around and verification. Literally every scuff. And he was also going to dock me for the rust on the truck!!!! It has 111,000 plus miles. He literally said I didn't clean the inside of the back of the truck because there was 1 leaf. Really? I swept out debris that was in there before we took off. The inside was not maintained. This U-Haul doesn't really clean or maintain their fleet. I was quite disappointed because I have always used U-Haul and never had a truck or service quite this bad. I also did not get a free month of storage voucher as "advertised". And U-Haul really should fill their tanks up a little higher then a freaking quarter of a tank. To me that shows when someone returns the U-Haul and they do not fill it with gas...U-Haul charges them WITHOUT actually filling the tank and then the next sucker gets it with a damn near empty tank and THEY have to fill it for safety AND also fill it before returning!!! That is very shady and pretty sad. I think I will go a different route the next time I need to use moving services. They should be happy we returned it with a half a tank so they got the better end of the deal and we got crap since I returned blankets UNUSED and didn't get a refund..

Nicole T. 
Rating:
4.0

From the onset, it was a very nice experience. Making it so simple to ship from one state to another and all at the Winona location were so eager to help and very friendly throughout.

JANE D. 
Rating:
5.0

Customer did not leave a comment.

tasha l.  |  First Impressions 
Rating:
4.0

Acutally it was a tow company that switched out the dollies from this U-haul location.

Fred L. 
Rating:
5.0

Customer did not leave a comment.

TINA C. 
Rating:
5.0

Customer did not leave a comment.

Loucresie R. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Love the push carts that are available for use.

Felecia W.  |  Online Move In 
Rating:
5.0

Amber is a clear communicator, friendly and very kind! We look forward to using yalls services in the future!

Sadie K. 
Rating:
3.0

Customer did not leave a comment.

Nanette B. 
Rating:
4.0

Customer did not leave a comment.

MARJORIE S. 
Rating:
1.0

I specifically told the agent that I was renting the truck to haul our boat from Ridgeway mn to Arcadia wis. I was quoted 19.99 and 79 cents a mile After I loaded up the back of the truck I went to back up to the boat trailer and realized that I only had the receiver!! I then called uhaul and explained to the agent that the ONLY reason I had rented the uhaul was to tow my boat!! He said I was not able to tow a trailer with the truck they had gave me !!!Please tell me how I could do that if I couldn't use the trailer hitch?? He then told me I could bring the truck back and they would give me a van, mind you the truck was loaded!!! I wouldve been charged for the miles I put on the truck plus the rental!!! This is unacceptable I went and unloaded the truck and brought it back. Unfortunately you were closed!! Could someone please contact me so we can straighten this situation out. Thank you Sheila Johnson 507-459-5190

Sheila J. 
Rating:
3.0

The worst experience renting a truck. I did the 24/7 share thing and was to pick up truck at 7pm on friday. I get there and went through the process found truck and paid, then popped up error on your next page, so had to call. Come to find out your employees didn't stage the truck. Didn't leave keys in lock box, so I had to drive 40 miles back home (80 miles round trip) without the dam truck after u took my money for it. Then to drive back another 40 miles at 7 am to get the keys for truck. So wasted money I don't have for gas, and over 3 hours of my time which is very valuable.. so I am not happy at all and will never use your service again nor recommend your services.

Alex H. 
Rating:
5.0

The staff was very helpful and the facility was very clean! If I would need to use storage again I would come back to this location. It was nice to be able to pull into a secure garage with carts to load and unload. Thank you - Sally

Sally B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie H. 
Rating:
5.0

-not a thing

Greg L. 
Rating:
2.0

We reserved and held our CC # for a 26 ft. truck. My husband drove the truck less than 5 miles and it stopped working. The staff was understanding but the process of having to go through getting the vehicle towed and re-renting another truck ( which was smaller than we needed) was a pain! We were forced to work with UHaul corporate and it was a mess, and caused a huge delay in trying to move to our new home.

Deb K. 
Rating:
3.0

Customer did not leave a comment.

Marquez M. 
Rating:
5.0

Awesome. Elizabeth was great at the Winona MN pick up and drop off in Milwaukee was easy as pue! Super friendly staff both places. Thanks for making moving easy.

Megan H. 
Rating:
5.0

A lot of play around the 2" ball hitch, couldn't tighten your trailer tight enough, felt unsafe and a lot of noise, shaking of my vehicle over bumps.

Lauren S. 
Rating:
4.0

Customer did not leave a comment.

Jorden G. 
Rating:
4.0

If wheeling items in and out from the car bay everything was fine, however the ground was incredibly bumpy going through the main unloading doors if parked outside the building. Chunks of concrete/tile are missing near the doors and it causes the carts to jerk quite a bit, I had things fall off more than once. Would be great if the units were accessible 24/7 but I understand why staffing concerns make this unrealistic. Other than the flooring near the door this is a great location. The staff are friendly and helpful. The facility is well lit, secure, and clean.

Sara J.  |  Overall Experience 
Rating:
1.0

Took, my cash , then charged our credit card then, we returned the truck on time they didn't get it on the system charged use again today , when we used the truck, yestarday,, there is no recorded of my cash, being paid , they weren't going to return any deposits,told me I stole from them at night because we picked up at night, so we were told we were stealing and she was gonna call the cops on me so they could get me any time she wants to call them, she told me she wasn't gonna deal with me because she was up with the cops all night there, it went on from there this was a manager, not the employee the manger also made me come on and get a refund for trailer rental and recharged me 100.00,instead of the original 7?, so with all my cash charges paid on the truck, they took my cash, payment, with no record of a cash pay and cash deposit, they took my cash and charged my husbands card at the same time then, it's morning after truck was there at 2:30 am, not even a full 24 hours, that truck has been sitting at uhaul, and they charged us without us even taking it off the premises today after it was returned before our 24 hours was up, so there has been theee charges for I time use for 45 miles,,

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
1.0

You cheated me from my days hours and one worker put my parking break on as I was driving it was burning people flag me down accidentally left my key in 175 rubber burning my tires .

jessie B. 
Rating:
2.0

The customer service needs work, the general manager is a bitch and the the girl the help me was rude and charge me things that I did not need, when I talk to the corporate office they were the most helpful, but I would never waste my time or money going to the store in Winona ever again.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
1.0

They have made me that if I ever need a rental truck again I will look someplace else. Charging me a full day fee for 2 hours late. Also recommend a moving company that wants only cash and does not invoices.

Wendy Jo M. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Winona was super both for pick up and drop off. Nice location and super employees!

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Nothing. Staff in Winona are always helpful and nice to work with. They are a real asset to U-Haul of Winona, MN.

Kenneth V. 
Rating:
2.0

Customer did not leave a comment.

Hunter B. 
Rating:
5.0

Customer did not leave a comment.

Shelley E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patrcia M.  |  First Impressions 
Rating:
5.0

Personnel very efficient.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Katherine T.  |  Overall Experience 
Rating:
3.0

Make sure you tell them that these trucks are rented for one way, and also make sure to find out if they leak. Two of my dresser's got ruined from water damage and a lot of my stuff got wet. If you pickup a uhaul make sure you take a picture of the gas in vehicle, mine was only half full and I told the lady inside , but I still had to pay 40,00 dollars more for gas.

sally S. 
Rating:
5.0

Staff in Winona, MN are very helpful and great to work with.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
1.0

Need some one to call me... it was a horrible experience. I am so surprised. I would recommend..and will tell everyone about the experience.

Beverly H. 
Rating:
5.0

Nothing really. It was great

Alan D. 
Rating:
1.0

Train staff better. First asked for a 6x12 utility trailer with ramp for 24 hours. Looked before online and was 34$ for the ramp trailer. Clerk said 29$ for the trailer I asked if that was the one with the ramp she said yes. I assumed it was all correct cause I stated numerous times I needed 24 hrs. Went to get trailer she told me I was getting nope she messed that up and gave the one with the gate. She changed that and I got the one with the ramp but she had marked down I was returning at 1030 pm I had told her it would be approximately 1030am I'll be dropping off. Called about 830am to add a day and was told I was charged another day for being late when it should have been 430 pm contract time ended if she would have Gave me the time I requested. So for something that should have costed 90 was 130. She was not understanding about any misunderstanding and wouldn't even offer some kind of help just stated I was charged another day for being late. I should have looked at the contract and I will every single time after this if I choose to use uhaul again. Very disappointed with their customer support. Very disappointed about the whole situation. Regret renting a trailer.

SHAWN N. 
Rating:
5.0

Customer did not leave a comment.

Matt V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Outstanding customer service! :)

Kelsey R. 
Rating:
3.0

It's such a difficult process trying to pick up/drop off a uhaul truck. I dread having to use uhaul ever because it sucks. Pick up/drop off through my phone is a 90 minute process and the website is not user friendly at all.

Krisy O. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
4.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

The people that were working on Sunday morning 8/14/22 were absolutely wonderful! They were super friendly, so helpful and the facility is beautiful! Way better than I thought storage could be. I can rest easily knowing that my stuff is safe at U-haul.

Renee J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
4.0

Customer did not leave a comment.

Michaela I. 
Rating:
3.0

People were nice but unwilling to do anything about the above issue.

Joseph M. 
Rating:
3.0

Super picky about drop off photos. Not easy to find key drop box.

Haily K. 
Rating:
5.0

Great people that are willing to help. Excellent service.

Kathy J. 
Rating:
5.0

People were great to work with. Would recommend that auto trailer 10/10!

Paul A. 
Rating:
5.0

They were great and efficient

jodi J. 
Rating:
5.0

Customer did not leave a comment.

WENDI K. 
Rating:
3.0

Staff was not friendly. Online check in was difficult so had to work with staff.

Lindsay S.  |  Overall Experience 
Rating:
5.0

The whole rental process was very easy

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Stan E. 
Rating:
5.0

Customer did not leave a comment.

Tom O. 
Rating:
3.0

There was a box of poison in my unit. When I went to the people at the counter, one young man was eager to help and walked with me to my unit. One young woman said that she was happy he was going to help because she didn't want to get up.

LaCindia T.  |  Online Move In 
Rating:
2.0

They seemed understaffed.

Jonathan O. 
Rating:
3.0

I requested my truck 18 miles from my home approximately 20 minutes away the day before I get a text telling me my truck is 2 hours away so now I have an additional 3-1/2 hours time to go get the truck and bring it back and also have another 3-1/2 hours for someone else to come also to bring the car back additional gas and miles that you charged me for I was told by the regional manager that he would put in extra miles on the initial contract however I received an additional bill for the extra miles also the first truck had a low tire then the contract was redone for another truck that had low tire light on also finally I got in the third truck that did not have any low tires so instead of the initial 15 minutes to get us going it took an extra whole hour messing with trucks your sales rep there did her best but to say the least we were not pleased with the whole experience from start to finish and be overcharged on our bill . I was told by the regional sales manager that he would increase the miles

Marlys U. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Kristine H. 
Rating:
4.0

Have more equipment (trailers)

mark W. 
Rating:
4.0

I really wish I didn't have to drive from Sparta wi to Winona just to pick up a trailer. Then have to drop off at the same location. Thay was alot of unnecessary fuel cost for an across town move. The Winona location was huge and really impressive compared to the lacrosse location. I don't have anything bad to say about the location. A suggestion I hope uhaul takes and implements. Improve options at all locations instead of just 1 location within 100 miles having all options. And the other 10 having nothing. Have full ramps on all trailers or offer detachable ramps that can be added on just like moving dollies or carts. Spread out your trailer inventory just as much as your truck inventory..

Peter P. 
Rating:
3.0

I turned in the truck early and the uhaul employee had a hard time looking for my records, he eventually found them by looking up the truck number.

Jeremy L. 
Rating:
5.0

Great place

Shannon C.  |  First Impressions 
Rating:
5.0

Your people need communication I was 15 late dropping The truck off that I had rented I called to let them know that I was going to be 15 minutes late and the gentleman that answer the phone insisted that I would make it in time you know I knew there was no way I was going to buy my location he never told me where to put the keys I brought the truck back I got there at like 20 after seven truck was there all night long but I had the keys with me I was not supposed be charged another day I was charged $49 at $.86 I was only supposed to be charged $20 plus $.79 for 6 miles so somebody needs to call me at 5074551 90 so we can straighten this out

Sheila J. 
Rating:
5.0

No concerns at all. Elizabeth and others handled everything in a professional and friendly way.

Margaret K. 
Rating:
5.0

Special thanks to Amber for her extraordinary customer service. She is definitely the kind of manager/employee I would love to have as a first contact representing my company! Moving can be so stressful and especially when moving 1000 miles to a new home, new job, new schools etc. Usually by the time you make it to the end of the trip and have to unload, the anxiety and fatigue, stress and all the problems along the way have peaked. Amber took the time and energy to get us set up with only a couple of days notice. What a relief. She returned our calls promptly and followed up on everything until the day we were able to move to our new home! Thanks Amber for providing a much needed bright spot in such a tough experience. Did I say I’m never moving across country again?????? 3 dogs, a cat and 2 teenagers.😱 Thank you for a great Winona welcome

Pat M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

The personnel who set up the rental unit for me were exceptional! Super friendly and helpful. Thanks! Anne Dowd

anne d.  |  First Impressions 
Rating:
5.0

Staff at store and on phone were very pleasant to work with!

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

PATRICK P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK D. 
Rating:
3.0

Nice place but didn't think the people were very friendly.

PAULA H. 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Can't think of a thing. Although it was a great learning tool, too. when our 6-year-old grandson sat in the cabin with me for a minute, he asked what the one funny thing was next to the door handle. It was the handle to hand-crank the window u and down! He's never seen one.

Tim H. 
Rating:
3.0

I couldn't use your software to return my truck it just kept loading. The employee had to redo all the info I already put in and then redo all of the information. It took about 30 minutes to return. Uhaul is sooooo slow.

Adam D. 
Rating:
5.0

Great customer service

Huan N. 
Rating:
5.0

Customer did not leave a comment.

bradley A. 
Rating:
5.0

Initially, my move in experience was frustrating due to dim lights after store hours and trouble with the security system. After discussion with the manager, I understand this facility is working to improve the lighting after store hours. I found the manager kind, helpful, and professional. My unit was ready to go when I arrived. The facility was very clean and plenty of flatbed carts were available. I recommend this newer facility which I expect will only continue to improve.

Jared M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

I had trouble with the on-line reservation but they helped me at the counter. Friendly staff.

Thomas J. 
Rating:
3.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Jordan K. 
Rating:
5.0

Customer did not leave a comment.

Wendi K. 
Rating:
2.0

We had a bad experience we were sent to location that wasn't there,had to drive 45 miles to get another uhaul there and back,They had no record even though gave them #,This was the worse,didn't have this problem last move.

Drenda K. 
Rating:
1.0

This location appears to be relatively new as of July 2022, so hopefully they will figure some things out. However, as of July 2022 the employees don't know their heads from their asses. The security system is not set up appropriately. Nobody answered my online message. The manager (listed as the after hours contact person) did not answer my call, nor my voicemail. I am appalled by the lack of communication, and regret giving this place any business. The only redeeming factor is the storage units being new.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Micki C.  |  Overall Experience 
Rating:
5.0

Only problem was ants.

Scott A.  |  Overall Experience 
Rating:
4.0

The staff was not aware that they had 8x10 storage spaces, which was odd to me.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

lady that helped e was awesome she answered every ? i had and was very friendly and helpful great work out of winona mn location

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  First Impressions 
Rating:
5.0

The help offered here was amazing. We forgot a blanket in our personal truck and dropped it off the next day and no extra charge. She also got my contract fixed so I was ONLY charged for 15 blankets and not 25.Will definitely use again.

Nicole T. 
Rating:
5.0

The facility was extremely nice and well kept. The staff was very personable and professional. I would highly recommend this facility to my friends and family.

Martin S.  |  Overall Experience 
Rating:
4.0

More hours would be ideal

Nathan F.  |  Overall Experience 
Rating:
5.0

Maybe furnish hold down straps with a motorcycle trailer rental.

Mike C. 
Rating:
5.0

Customer service was excellent. Danielle did an excellent job from start to finish. I could tell she knows her job well and customer satisfaction is very important to her. If the need ever arises again, I will definitely pick Uhaul for that move. Great job!

Shannon C.  |  First Impressions 
Rating:
5.0

The lady working there was so friendly and patient. And kind.

Denise E. 
Rating:
5.0

Amber was outstanding and very welcoming after a horribly long trip. Amber got us set up with a storage unit and the location was a very easy and convenient place to get unloaded and organized. Great set up and awesome customer service!!! Thank you amber!!!

Sean M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Trevor P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor P. 
Rating:
5.0

Whole experience was a breeze! I Especially love being able to return something even when you're closed through the app.

Cody L. 
Rating:
5.0

The staff has been excellent every time I’ve been there.

LEE K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

I would never recommend uhaul ever overpaid for everything $1,000 is ridiculous scam!!

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  Online Move In 
Rating:
5.0

The staff were amazing!! Helped us and went above and beyond. We will recommend this place to everyone!! Thank you, Jeri & Justin Bailey

JERI B.  |  Overall Experience 
Rating:
5.0

Looking forward to work on building getting done so I can actually use the garage doors!

Scott L.  |  First Impressions 
Rating:
4.0

Amber was always cheery and helpful.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori F.  |  First Impressions 
Rating:
4.0

Nice facility, friendly people, still building, so some construction in areas, but looks like it will be amazing when finished.

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A.  |  First Impressions 
Rating:
5.0

Staff was cheerful and very, very helpful! Unit size was perfect for me. Move in was convenient and went smoothly.

Gary D.  |  First Impressions 
No reviews have been submitted for this location.

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